coord-training

coord training

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25167093
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Crear y mantener sistemas de archivos. Crear y digitar la correspondencia de la oficina mediante el uso de una computadora. Distribuir y enviar la correspondencia. Ordenar y hacer un seguimiento de las provisiones y formularios de la oficina de Recursos Humanos. Atender las llamadas telef&oacute;nicas y registrar los mensajes. Crear un archivo de personal para el nuevo empleado. Asistir a los candidatos entrantes con los procedimientos de las solicitudes. Mantener el espacio designado para completar las solicitudes y asegurarse de que se encuentre limpio, bien mantenido y accesible a todas las personas con discapacidades. Responder a las preguntas, solicitudes e inquietudes de los empleados y de la gerencia con respecto a la compa&ntilde;&iacute;a y a los programas, pol&iacute;ticas y pautas de Recursos Humanos. Informar a la gerencia de Recursos Humanos cuestiones relativas a las relaciones entre los empleados dentro de la divisi&oacute;n o del hotel. Mantener la confidencialidad y la seguridad de los registros, los archivos y la informaci&oacute;n del hotel y de los empleados. Asegurar el mantenimiento adecuado de todos los registros y archivos de los empleados (p. ej. documentos de las entrevistas, formularios I-9). Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras. Recibir y reconocer a todos los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s; apoyar al equipo para alcanzar los objetivos comunes; escuchar y responder de manera apropiada las inquietudes de los dem&aacute;s empleados. Asegurar el cumplimiento de las expectativas y los est&aacute;ndares de calidad. Ingresar y localizar la informaci&oacute;n relacionada con el trabajo mediante la utilizaci&oacute;n de computadoras y/o sistemas de punto de venta. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 
 
 APTITUDES DESEABLES
 
 
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General
 
 
 (General Educational Development, GED).
 
 
 Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.
 
 
 Experiencia como supervisor:No se requiere experiencia como supervisor.
 
 
 Licencia o certificaci&oacute;n:Ninguna
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 La misi&oacute;n de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aqu&iacute; para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro n&uacute;cleo es un esp&iacute;ritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosof&iacute;a de servicio que hace realidad las pasiones de los hu&eacute;spedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>

Coord-Training

Mind Stream

Job Title: Training Lead / Trainer (Taxation) Location: Doha, QatarKey Responsibilities:<ul><li>Lead the design and delivery of training programs for end-users of ERP and tax administration systems.</li><li>Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).</li><li>Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).</li><li>Create or oversee the development of bilingual training materials (Arabic &amp; English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.</li><li>Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.</li><li>Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.</li><li>Organize refresher sessions and new feature training post go-live.</li><li>Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.</li></ul>Requirements:<ul><li>Proven background in training and development for software, ERP, and/or tax administration systems.</li><li>Strong instructional design skills with the ability to simplify complex processes into structured learning content.</li><li>Experience developing bilingual training content (Arabic and English required).</li><li>Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.</li><li>Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.</li><li>Proficiency in training delivery platforms and e-learning authoring tools.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in designing and delivering training programs for software or ERP systems?</li><li>Are you experienced in conducting training needs assessments and developing role-based training plans?</li><li>Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?</li><li>Are you fluent in Arabic for both writing training materials and delivering sessions?</li><li>What is your current and expected salary? Notice period?</li></ul>

Training Lead / Trainer (Taxation Depart)

Kalhat service & trading LLP

<ul><li>Develop and implement the Training Plan in alignment with standards and operational goals.</li><li>Conduct Training Needs Analysis across departments to determine role-specific training requirements.</li><li>Coordinate with department heads and the corporate office to schedule and deliver brand immersion, induction, and skills training programs.</li><li>Design and deliver Train-the-Trainer programs to develop departmental training champions.</li><li>Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.</li><li>Work closely with project teams to integrate L&amp;D strategies with operational timelines.</li><li>Establish a continuous learning culture that supports career growth, retention, and performance excellence.</li><li>Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.</li><li>Facilitate soft skills, leadership development, and service excellence workshops.</li><li>Partner with operational leaders to identify talent gaps and support succession planning.</li><li>Lead compliance and mandatory training programs (e.g., Facility &amp; health &amp; safety, fire safety, brand compliance).</li><li>Manage performance improvement initiatives and coaching plans when required.</li></ul>QualificationsBachelor&rsquo;s degree in Human Resources, Education, Hospitality Management, or related field.<ul><li>Minimum 3&ndash;5 years of L&amp;D experience in a hotel environment or Facility Management; pre-opening experience is highly desirable.</li><li>Strong knowledge of Facility &amp; hospitality service standards, training methodologies, and adult learning principles.</li><li>Excellent presentation, facilitation, and communication skills.</li><li>Fluency in English is required; Arabic is an advantage.</li><li>Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.</li><li>Ability to work under pressure and adapt to the dynamic demands of a pre-opening project.</li></ul>Please contact on +968 91347359Job Types: Full-time, Permanent

L & D Executive

AWASR

<div>
 Job description:
 
 
 POSITION INFORMATION
 
 Division:Commercial
 
 Department:Customer Excellence
 
 Role Designation: Supervisor QA, Knowledge management &amp; training
 
 Dimension:
 
 Reports To: Senior Manager Customer Excellence
 
 Direct Reports: Team Leads, QA, Training, Process &amp; Knowledge, Reporting/Analytics
 
 Internal Interfaces: All Customer Excellence units, HR/L&amp;D, Product, IT, Regulatory/Compliance
 
 ROLE PURPOSE:
 
 To lead the support ecosystem that underpins high-quality Customer Excellence, including quality assurance, training, knowledge management, process improvement, and reporting. The Head of Support &amp; Enablement ensures front line and back-office teams are equipped, informed, and coached to deliver exceptional service through structured oversight of enablement tools and performance insights.KEY ACCOUNTABILITIES AND RESPONSIBILITIES:
 
 Operational Accountabilities:
 
 * Lead the QA and Training teams in monitoring, improving, and reinforcing interaction quality and agent capability
 
 * Oversee knowledge management systems and ensure accurate, accessible support material is maintained and utilized
 
 * Manage the development and implementation of on boarding, refresher, and upskilling training programs across channels
 
 * Drive standardization and optimization of customer service processes and SOPs
 
 * Produce performance dashboards, trend analysis, and actionable reports for all Care leadership
 
 * Act as operational owner for iQOS (interaction Quality of Service) model and ensure metric alignment across functions
 
 * Conduct calibration sessions, deep-dive reviews, and action planning cycles to uplift performance
 
 * Monitor regulatory training compliance and readiness for audits or external reviews
 
 * Support deployment of new tools, systems, or journeys with training, comms, and readiness validation
 
 * Collaborate cross-functionally to incorporate product/service changes into front line support frameworks
 
 * iQOS Adherence: agent-level quality scores and standards compliance
 
 * Training Impact Metrics: post-training uplift in KPIs or error rates
 
 * Process Compliance: SOP adoption, process exceptions, and repeat error rates
 
 * Knowledge Base Accuracy &amp; Use: search-ability, accuracy, usage frequency
 
 * QA Calibration Alignment: cross-team agreement and scoring consistency
 
 * Insight-to-Action Conversion: rate of improvements implemented from reports
 
 * Languages: fluent Arabic and English
 
 * Organized and methodical leader with attention to service detail and operational logic
 
 * Ability to bridge people, process, and performance data into a cohesive support model
 
 * Skilled at creating clarity through SOPs, visuals, and structured frameworks
 
 * Comfortable with training methodologies, performance coaching, and adult learning
 
 * Collaborative style able to influence without authority across peer teams
 
 * Systems-fluent with experience in QA tools, LMS, BI dashboards, and process mapping
 
 
 ROLE REQUIREMENTS:
 
 Educational Qualifications:
 
 Bachelor's degree in Operations, Business, Learning, or related field
 
 Professional Qualifications &amp; Experience3 to 5 years in customer service, with at least 2 in quality, training, or performance improvement
 
 Experience delivering structured coaching and process change in service environments
 
 Familiarity with contact center platforms, QA software, LMS, and analytics tools
 
 
 Sector of Previous Experience Telecommunications, etc.
 
 Language Requirements for Role:
 
 English mandatory, Arabic mandatory ( both verbal and written).
 
 Key Skills, Requirements and Knowledge
 
 * Certified Trainer or Instructional Designer (desirable)
 
 * Quality Assurance certification or audit readiness training (beneficial)
 
 * Strong documentation and presentation skills
 
 * Comfortable managing performance data and converting it into action
 
 * Able to deliver internal coaching and feedback sensitively and constructively
 
 * Deadline-driven with a structured, improvement-oriented mindset
 
 * Good skills in Microsoft Excel and PPT
 
 
 Profile description:
 
 
 To lead the support ecosystem that underpins high-quality Customer Excellence, including quality ass
</div>

Supervisor QA, Knowledge Management & Training

Gulf Rock

<div>
 
 
 About the Role
 
 
 
 
 
 
 As a
 
 Maintenance Manager
 
 , you are responsible to oversee, coordinate, and manage all maintenance and reliability functions for underground mining equipment in alignment with company goals, safety standards, asset management principles, and performance of OEM equipment used on-site. Ensures optimal equipment performance through strategic maintenance planning, cost control, logistics coordination, and continuous improvement initiatives. The role also involves managing budgets and driving technician training programs across all maintenance disciplines.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 1.Maintenance Planning &amp; Execution
 
 
 <ul>
 <li>
 Plan and manage preventive, predictive, and corrective maintenance programs for all mobile and fixed mining equipment.
 </li>
 <li>
 Ensure all maintenance activities are executed in compliance with OEM standards, company procedures, and safety regulations.
 </li>
 <li>
 Schedule and oversee major shutdowns, rebuilds, and component replacements to minimize downtime.
 </li>
 <li>
 Conduct equipment performance reviews and apply root cause failure analysis (RCFA) to reduce breakdown frequency.
 </li>
 <li>
 Coordinate daily work planning meetings with supervisors and ensure proper work order completion through CMMS. (MEX)
 </li>
 </ul>
 
 
 2.Asset Management &amp; CMMS Control
 
 
 <ul>
 <li>
 Manage the full asset lifecycle: acquisition, commissioning, operation, maintenance, and disposal.
 </li>
 <li>
 Maintain an updated and accurate asset registry in the Computerized Maintenance Management System (CMMS).
 </li>
 <li>
 Monitor key performance indicators (availability, MTBF, MTTR, utilization, lifecycle cost).
 </li>
 <li>
 Ensure compliance with ISO (Asset Management standards)
 </li>
 <li>
 Implement continuous improvements based on CMMS data analytics and reliability reports.
 </li>
 </ul>
 
 
 3.Safety, Health, and Environmental (SHE) Compliance
 
 
 <ul>
 <li>
 Promote a proactive safety culture ensuring all maintenance work is conducted under strict safety protocols.
 </li>
 <li>
 Lead or participate in safety audits, inspections, and incident investigations related to equipment and maintenance.
 </li>
 <li>
 Conduct job safety analysis (JSA) and enforce Lock Out Tag Out (LOTO), confined space, and hot work procedures.
 </li>
 <li>
 Support compliance with company environmental standards for waste management, spill prevention, and emissions.
 </li>
 <li>
 Conduct regular toolbox talks and refresher safety training for maintenance personnel.
 </li>
 </ul>
 
 
 4.Technical Expertise &amp; Equipment Reliability
 
 
 <ul>
 <li>
 Provide hands-on technical guidance for troubleshooting complex hydraulic, electrical, and mechanical systems.
 </li>
 <li>
 Interpret OEM technical manuals, hydraulic/electrical schematics, and diagnostic reports.
 </li>
 <li>
 Supervise and verify the quality of major equipment rebuilds, overhauls, and component change-outs.
 </li>
 <li>
 Implement reliability-centred maintenance (RCM) and condition-based maintenance strategies.
 </li>
 <li>
 Coordinate with OEM representatives and service partners for technical support and product improvements.
 </li>
 </ul>
 
 
 5.Technician Training &amp; Development
 
 
 <ul>
 <li>
 Structured Competency Framework: Establish and maintain a comprehensive training and competency development framework for all maintenance trades, ensuring alignment with operational and safety standards.
 </li>
 <li>
 Skill Enhancement Programs: Plan and deliver on-the-job training (OJT), technical workshops, and formal skill certification programs to enhance workforce capability.
 </li>
 <li>
 Collaborative Training Partnerships: Coordinate with HR, training departments, and OEM partners to implement specialized technical training and conduct competency assessments.
 </li>
 <li>
 Multi-Skilling and Cross-Training: Develop technicians into multi-skilled professionals capable of supporting cross-discipline maintenance tasks to improve workforce flexibility and operational efficiency.
 </li>
 <li>
 Operations Collaboration: The Workshop Manager must work closely with the Operations Department to coordinate and facilitate equipment operator training programs, ensuring operators are properly trained in equipment use, care, and basic maintenance practices.
 </li>
 </ul>
 
 
 6.Logistics &amp; Support Operations
 
 
 <ul>
 <li>
 Coordinate all maintenance-related logistics across underground operations.
 </li>
 <li>
 Ensure legal, safety, and documentation compliance for heavy transport and cross-border movements.
 </li>
 <li>
 Collaborate with logistics, supply chain, and warehouse teams to ensure timely parts delivery and resource availability.
 </li>
 <li>
 Oversee spare parts tracking, shipment documentation, customs clearance, and internal transfers.
 </li>
 </ul>
 
 
 7.Budget Management (OPEX &amp; CAPEX)
 
 
 <ul>
 <li>
 Maintenance department to align, manage, and control annual operational (OPEX) and capital (CAPEX) budgets for maintenance operations as for the mine site with direct report to
 </li>
 <li>
 Forecast costs for labour, spare parts, consumables, tooling, and training requirements.
 </li>
 <li>
 Monitor and report monthly expenditure against budget, identifying cost variances and corrective actions.
 </li>
 <li>
 Support cost optimization initiatives and ensure financial compliance with company procedures.
 </li>
 </ul>
 
 
 8.Team Leadership &amp; Workforce Management
 
 
 <ul>
 <li>
 Lead and motivate a multidisciplinary maintenance team including engineers, supervisors, and technicians.
 </li>
 <li>
 Set clear objectives, performance expectations, and KPIs aligned with operational goals.
 </li>
 <li>
 Conduct regular team briefings, performance evaluations, and succession planning.
 </li>
 <li>
 Manage manpower scheduling, leave planning, and resource allocation based on operational priorities.
 </li>
 </ul>
 
 
 9.Procurement, Inventory &amp; Supply Chain Coordination
 
 
 <ul>
 <li>
 Approve requisitions for maintenance parts, tools, and consumables in coordination with procurement.
 </li>
 <li>
 Review supplier performance, cost-effectiveness, and lead times.
 </li>
 <li>
 Manage critical spares and optimize inventory levels based on usage and risk analysis.
 </li>
 <li>
 Support warehouse audits to ensure inventory accuracy and proper material handling procedures.
 </li>
 </ul>
 
 
 10.Reporting &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Generate and present detailed maintenance performance reports (availability, reliability, cost, downtime trends).
 </li>
 <li>
 Conduct data-driven analysis from CMMS to improve decision-making and maintenance planning.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ol>
 <li>
 Diploma or Degree in Mechanical or Electrical Engineering (or relevant trade certification).
 </li>
 <li>
 7+ years&rsquo; strong experience in mining or heavy industrial equipment maintenance and OEM (Original Equipment Manufacturer).
 </li>
 <li>
 5+ years in supervisory and minimum 3+ years in managerial role.
 </li>
 <li>
 Strong underground and surface mining equipment.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Solid understanding of health, safety, and environmental regulations.
 </li>
 </ol>
 
 
</div>

Maintenance Manager

Solar Turbines

<div>Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Solar Turbines
Solar Turbines Incorporated, headquartered in San Diego, California, is a wholly owned subsidiary of Caterpillar Inc. Solar manufactures the world&rsquo;s most widely used family of mid-sized industrial gas turbines, ranging from 1 to 39 megawatts. More than 16,000 Solar units are operating in more than 100 countries with more than 3 billion operating hours.
Solar is a leading provider of energy solutions, featuring an extensive line of gas turbine and electric motor-powered compressor sets, mechanical drive packages, and generator sets, throughout a variety of industries such as Oil &amp; Gas and the generation of electricity and thermal energy for processing applications, such as manufacturing chemicals, pharmaceuticals, and food products.
Solar is an innovative and progressive company already well established in pushing the boundaries of alternative fuels and helping to lead the energy market to a more sustainable future with carbon capture, methane reduction and our SoLoNox combustion technology. Couple the focus on sustainability with the culture of working at Solar and you get an opportunity for a lifelong career full of opportunities and personal development options.
Solar Turbines Powering the future through innovative, sustainable energy solutions.
With offices and facilities around the world, our recruits will collaborate and connect with Solar employees on a global scale. You will be welcomed into a workforce that powers the future with innovative ideas that you help to make a reality.
The New Graduate Field Service Representative Program provides the foundation for the future success of Solar Turbines engineers and the future success of the organization.
About the Early Talent Program
At Solar Turbines, we are dedicated to attracting and retaining next generation talent. Our new graduates have the opportunity work on projects that impact our business and the future of our company. The purpose of the program is to start the development and training of the next generation of highly capable and highly competent engineers. This is a 3-year rotational program for recently graduated engineers.
 The training you receive will be a combination of classroom and on-line training, significant hands-on experience in the role of a field service representative and mentored controls system training at various Solar locations including Griesheim Germany, the Czech Republic, San Diego (CA), Mabank (TX) and Desoto (TX).
Each phase of the program emphasizes a different aspect of field operations, the topics covered include:
<ul><li>Safety training
</li><li>Gas turbine package familiarization training
</li><li>Controls system training
</li><li>Customer services experience
</li><li>Engine Overhaul/Repair
</li><li>Power Generation and Gas compression
</li><li>Troubleshooting
</li><li>Structured on the job (Hands on) training at Customer Sites in the Field of the hiring district, this includes but is not limited to the following:
<ul><li>Preventative Maintenance and inspection work including Servicing and Borescope Inspections.
</li><li>Major Component replacement (Gas Turbines, Gearboxes, Generators &amp; Gas Compressors).
</li><li>Troubleshooting a variety of issues on Mechanical, Controls, Instrumentation &amp; Electrical Turbomachinery systems.
</li><li>Commissioning of product upgrades and new packages.
</li></ul></li></ul>This program offers an excellent opportunity to combine formal training with hands on experience in the field as Field Service Representative.
Qualifications/Skills/Attributes
<ul><li>The successful candidate will have graduated within the previous three years with an engineering related university degree (or equivalent) and have obtained a final grade of a 2:1 or higher (or equivalent).
</li><li>Ability to travel frequently and for prolonged time periods to Solar facilities and customer sites.
</li><li>The successful candidate will be required to work safely and with little supervision in the field environment while maintaining a high degree of responsibility and professionalism.
</li><li>Ability to work in a high stress environment.
</li></ul><ul><li>Must be able to hold and maintain an offshore medical and survival certificate and/or other training/certifications as needed.
</li><li>Good IT skills are essential.
</li></ul>Ability work well as a member of a team and also as an individual
Posting Dates:
October 20, 2025 - October 30, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community .</div>

Early Talent Field Service Engineer

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Supervisor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
 </li>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct regular refresher trainings for all spa therapists.
 </li>
 <li>
 Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
 </li>
 <li>
 Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa
 </li>
 <li>
 Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
 </li>
 <li>
 Complete treatment log and update on a monthly basis following the monthly trainings.
 </li>
 <li>
 Create monthly training plan in liaison with the Manager
 </li>
 <li>
 Update monthly training plans and Departmental Learning Check Lists on monthly basis
 </li>
 <li>
 Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
 </li>
 <li>
 Complete Group Spa Training and on the job training with Spa Team.
 </li>
 <li>
 Complete the Hotel Train the Trainer Course
 </li>
 <li>
 Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
 </li>
 <li>
 Conduct SOP training with therapists to ensure consistency within the spa treatments team
 </li>
 <li>
 Create &amp; Amend SOPs as required in the current operations.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Develop New Promotions in liaison with the Spa Manager
 </li>
 <li>
 Update the Therapist Team with new Spa promotions
 </li>
 <li>
 Conduct press interviews as and when necessary
 
 
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 
 
 <ul>
 <li>
 Conduct therapist reviews in conjunction with the Spa Manager
 </li>
 <li>
 Trades test prospective therapists&rsquo; candidates
 </li>
 <li>
 At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks
 </li>
 <li>
 Attend regular job fairs regarding employment
 </li>
 <li>
 Conduct regular one to ones with all therapists
 
 
 </li>
 </ul>
 
 
 Operation
 
 
 
 
 <ul>
 <li>
 Review Treatment room checklists to ensure that they are being completed and up to date.
 </li>
 <li>
 Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered
 </li>
 <li>
 Check the visual book to ensure all treatments are in line with therapists allocations
 </li>
 <li>
 Create therapists rotas and implement into Spa soft on a monthly basis
 </li>
 <li>
 Oversee back of house operations including: treatment rooms and preparation room
 </li>
 <li>
 Conduct room checks: trolley, closets, room and equipment maintenance
 </li>
 <li>
 Update therapists task lists
 </li>
 <li>
 Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly
 </li>
 <li>
 Report any maintenance issues in the treatment rooms or to do with treatment equipment.
 </li>
 <li>
 Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order
 
 
 </li>
 </ul>
 
 
 Manager on Duty
 
 
 
 
 The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
 
 
 <ul>
 <li>
 Review daily bookings for treatments
 </li>
 <li>
 Conduct hourly walkthroughs of entire spa to review operational status of the spa
 </li>
 <li>
 Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual
 </li>
 <li>
 Review and complete MOD checklist
 </li>
 <li>
 Conduct daily briefings &amp; Attend weekly MOD meeting
 
 
 </li>
 </ul>
 
 
 Customer Relations
 
 
 
 
 <ul>
 <li>
 Assist with guest complaints
 </li>
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 Handling of guest complaints in regards to therapists
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 <li>
 Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.
 
 
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 </ul>
 
 
 Meetings
 
 
 
 
 <ul>
 <li>
 Be a part of the monthly spa staff meeting
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 <li>
 Write up departmental meeting minutes and update all on any issues that may arise
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 <li>
 Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members
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 <li>
 To attend the hotels operations meeting when required
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 <li>
 Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.
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 <li>
 Stock count all stock for all professional products used in the spa twice per month
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 <li>
 Ensure that all stocks are placed into storage and a stock rotation system is implemented
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 <li>
 Assist Spa Manager in evaluating current products and new product lines for professional use.
 
 
 </li>
 </ul>
 
 
 Reports
 
 
 
 
 <ul>
 <li>
 Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis
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 <li>
 Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.
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 <li>
 Motivating the therapists team
 
 
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 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Supervisor

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