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senior analyst, compliance & fraud systems support Jobs in Dubai

senior analyst, compliance & fraud systems support

business analyst - uae nationals , cx product Jobs in Dubai

business analyst - uae nationals , cx product

crm analyst

Almosafer

<div>
 
 
 About the company:
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking a Senior Data Analyst to join Almosafer&rsquo;s Data Intelligence team, embedded within the Marketing and CRM function, to power acquisition and retention strategies with data. You will partner closely with digital marketing (brand and performance), CRM, and loyalty teams to optimize spend, increase retention, and maximize customer lifetime value, while ensuring analytics follow Data Intelligence standards and governance. The ideal candidate will have 5+ years of analytical experience in e-commerce or travel, strong expertise in digital marketing and CRM analytics, and hands-on experience with BI tools for delivering insights at scale. Knowledge of machine learning and rule-based models is a strong advantage.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Acquisition &amp; Digital Marketing Analytics:
 
 <ul>
 <li>
 Act as the primary data partner for digital marketing channels (paid search, paid social, display, programmatic) and organic channels (SEO, referral, content).
 </li>
 <li>
 Build and maintain attribution models to evaluate channel effectiveness and optimize spend.
 </li>
 <li>
 Develop targeting strategies and audience segments for prospecting and retargeting campaigns.
 </li>
 </ul>
 
 
 
 
 CRM &amp; Retention Analytics:
 
 <ul>
 <li>
 Analyze customer behavior, repeat booking patterns, churn risk, and loyalty program engagement.
 </li>
 <li>
 Build retention and churn prediction models to improve CRM targeting.
 </li>
 <li>
 Measure and optimize CRM campaigns (email, push, in-app, SMS) for engagement and conversion.
 </li>
 <li>
 Partner with CRM managers to design and analyze A/B tests for lifecycle marketing.
 </li>
 </ul>
 
 
 
 
 Advanced Modelling &amp; Data Solutions:
 
 <ul>
 <li>
 Design and deploy ML and rule-based models for bid optimization, lifetime value prediction, and personalized offers.
 </li>
 <li>
 Ensure marketing and CRM datasets are high-quality and aligned with DI governance.
 </li>
 <li>
 Work with Marketing Automation teams to integrate model outputs into execution tools (Moengage, Salesforce Marketing Cloud, etc.).
 </li>
 </ul>
 
 
 
 
 BI Reporting &amp; Data Storytelling:
 
 <ul>
 <li>
 Build self-service dashboards in Tableau, Power BI, Looker, or similar to monitor acquisition, retention, and ROI metrics.
 </li>
 <li>
 Translate data into clear, actionable insights for marketing and CRM leadership.
 </li>
 <li>
 Monitor and report on KPIs such as CAC, ROAS, CLV, retention rates, and campaign ROI.
 </li>
 </ul>
 
 
 
 
 Collaboration &amp; Governance:
 
 <ul>
 <li>
 Act as a bridge between Marketing/CRM and the central Data Intelligence function, ensuring consistent definitions and methodologies.
 </li>
 <li>
 Share analytical best practices with other embedded analysts across functions.
 </li>
 <li>
 Promote data literacy within marketing and CRM teams.
 </li>
 </ul>
 
 
 
 
 
 Profile Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in STEM, Business Analytics, or related field.
 </li>
 <li>
 5+ years of experience as a Data Analyst, preferably in e-commerce, online travel, or digital-first businesses.
 </li>
 <li>
 Proficiency in SQL, Python or R, and advanced Excel.
 </li>
 <li>
 Strong experience in digital marketing analytics platforms (Google Analytics, Google Ads, Facebook Ads Manager, DV360) and CRM analytics.
 </li>
 <li>
 Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar for dashboard development and storytelling.
 </li>
 <li>
 Strong knowledge of customer lifecycle metrics (CAC, CLV, churn rate, retention cohorts).
 </li>
 <li>
 Excellent stakeholder management and communication skills; English fluency (Arabic preferred).
 </li>
 <li>
 Experience building and deploying machine learning models for acquisition and retention.
 </li>
 <li>
 Knowledge of rule-based targeting and marketing automation tools (Moengage, Salesforce Marketing Cloud, Adobe Campaign).
 </li>
 <li>
 Familiarity with big data warehouses (Google BigQuery, AWS Redshift, Snowflake).
 </li>
 </ul>
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 
 
 Here, you will find:
 
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
</div>

Senior Specialist - Data Intelligence

Tabby | تابي

<div>
 
 
 Department:
 
 B2C Financial Services, Analytics
 
 
 
 Location:
 
 UAE
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 
 About the Role
 
 
 We&rsquo;re seeking a
 
 Product Analyst
 
 to join Tabby&rsquo;s Loyalty team, driving how we engage, retain, and grow our customer base. You&rsquo;ll analyze user behavior, define key loyalty metrics, and make insights accessible across the organization.
 
 Your work will include designing data structures, ensuring data quality, and creating dashboards and visualizations that empower teams to act fast.
 
 
 
 What you&rsquo;ll be doing
 
 
 
 <ul>
 <li>
 Build and refine loyalty metrics to identify growth opportunities and inform decision-making.
 </li>
 <li>
 Develop dashboards, data structures, data quality checks, and other solutions to make loyalty insights widely accessible.
 </li>
 <li>
 Translate business requirements and questions into clear analytical frameworks, generating hypotheses and actionable insights.
 </li>
 <li>
 Partner closely with product, marketing, and engineering teams to collaborate on strategic direction and ad hoc requests.
 </li>
 <li>
 Design, execute, and analyze A/B and multivariate experiments to optimize loyalty features, offers, and user journeys.
 </li>
 <li>
 Create clear and engaging data visualizations and reports that make complex insights easy to understand.
 
 
 </li>
 </ul>
 
 What you&rsquo;ll need
 
 
 
 <ul>
 <li>
 Minimum of 3 years of work experience as a data/product analyst, ideally in consumer-facing digital products.
 </li>
 <li>
 Proven expertise in designing and running A/B tests, including sample size estimation, statistical methods, and interpreting results.
 </li>
 <li>
 Proficiency in SQL and relational databases.
 </li>
 <li>
 Proficiency in data visualization tools, particularly Tableau.
 </li>
 <li>
 Experience in planning data structures for new products and features.
 </li>
 <li>
 Strong knowledge of Python (Pandas, Numpy, Statsmodels, Matplotlib, Scipy, etc.)
 </li>
 <li>
 Strong quantitative skills and a structured approach to problem-solving. Ability to analyze issues, identify root causes, and recommend solutions.
 </li>
 <li>
 Experience in loyalty programs, CRM analytics, or customer retention strategies would be an advantage.
 </li>
 <li>
 Background in behavioral analytics and/or user segmentation is a plus.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to interact with business and product teams.
 
 
 </li>
 </ul>
 
 Job Benefits
 
 
 
 
 Relocation and Employment
 
 
 
 We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.
 
 Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal, Spain, UAE.
 
 
 
 What you can expect
 
 <ul>
 <li>
 We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
 </li>
 <li>
 A working environment that gives you autonomy and responsibility from day one.
 </li>
 <li>
 You should be comfortable with the idea that the quality of your work will influence the shape of your career.
 </li>
 <li>
 Participation in the company&rsquo;s employee stock options program.
 </li>
 <li>
 Health Insurance
 </li>
 </ul>
 We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).
 
 
 If this sounds exciting to you, we&rsquo;d love to hear from you!
</div>

Product Analyst, Loyalty

Invespy

Position Overview:As a CRM Implementation Specialist, you will be responsible for deploying, configuring, and optimizing CRM systems (including Zoho One and HubSpot) to meet business needs. You will collaborate with internal teams to design workflows, integrate systems, train users, and ensure smooth adoption. This role requires both technical expertise and the ability to translate business requirements into effective CRM configurations.Responsibilities:<ul><li>Support the internal team in the implementation and configuration of CRM, communication, and martech tools based on business requirements.</li><li>Set up system workflows, user roles, automations, data fields, and reporting structures.</li><li>Configure CRM modules including Leads, Contacts, Accounts, Deals, Services, and Finance.</li><li>Integrate CRM with Zoho Books, DocuSign, Power BI, marketing automation tools, and banking/payment systems.</li><li>Test and validate backend configurations to ensure functionality before go-live.</li><li>Troubleshoot platform issues and coordinate with vendors or developers when required.</li><li>Assist in onboarding users into systems and managing access levels securely.</li><li>Maintain detailed documentation of implementations, issues, resolutions, and process steps.</li><li>Collaborate with account managers and department heads to support post-launch optimization and usage monitoring.</li><li>Create and maintain internal SOPs, setup templates, and reusable implementation frameworks.</li><li>Stay up to date on platform updates, features, and best practices to continuously improve delivery quality.</li></ul>What You Bring:<ul><li>3&ndash;5 years of hands-on CRM implementation experience, with proven expertise in Zoho One and HubSpot.</li><li>Strong understanding of CRM and marketing automation concepts (pipelines, workflows, integrations).</li><li>Experience integrating CRM with finance tools, marketing platforms, and analytics systems.</li><li>Ability to translate business requirements into technical configurations.</li><li>Analytical mindset with attention to detail and structured problem-solving skills.</li><li>Strong written communication skills for documentation and handovers.</li><li>Proactive, self-driven, and comfortable managing multiple projects simultaneously.</li><li>Certification in Zoho CRM or HubSpot is a plus.</li></ul>Job Type: Full-time

Implementation Consultant

BlackStone eIT

<div>BlackStone eIT is at the forefront of providing innovative CRM solutions tailored to enhance client relationships and drive business success. We are currently seeking a dedicated CRM Functional Consultant to join our dynamic team. As a CRM Functional Consultant, you will leverage your expertise in customer relationship management to provide solutions that align with our clients' business needs and improve their overall CRM performance.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Work closely with clients to understand their CRM requirements and business objectives.</li>
<li>Conduct assessments of existing CRM processes and identify areas for improvement.</li>
<li>Design and configure CRM solutions to support sales, marketing, and customer service functions.</li>
<li>Facilitate workshops and training sessions to educate clients on effective CRM practices and tool usage.</li>
<li>Develop functional specifications and collaborate with technical teams to ensure alignment with client requirements.</li>
<li>Drive user acceptance testing and gather feedback to refine CRM implementations.</li>
<li>Provide ongoing support and troubleshooting for clients post-implementation.</li>
<li><ul><li>In-depth knowledge and experience in cloud based CRM solutions like, Microsoft Dynamics 365 or Salesforce.
</li><li>Understanding of higher education processes and persona journeys in a Higher Education Academic Institution.
</li><li>Understanding of sales, marketing, and customer service processes to optimize CRM workflows and support business objectives.
</li><li>Experience managing CRM implementations, upgrades, and integrations, familiar with Agile/Scrum methodologies.
</li><li>Understanding of UI/UX principles, with knowledge of HTML, CSS, JavaScript to enhance CRM usability.
</li><li>Ability to configure and customize CRM systems, including workflows, automation rules, dashboards, reports, and user roles/permissions.
</li><li>Proficient in SQL, Oracle, SQL Server and writing complex queries for data extraction, analysis, and integrity.
</li><li>Experience integrating CRM with Student Information System like Banner, Oracle Fusion ERP, marketing automation, customer service, and third-party systems using APIs, Webhooks, REST and middleware (like Microsoft Azure API Management , MuleSoft, Dell Boomi etc.).
</li><li>Proficiency in Apex, JavaScript, C#, Python, X++, and CRM-specific coding for customization, automation, and reporting.
</li><li>Expertise in data migration, cleansing, mapping, and ensuring accuracy across systems.
</li><li>Strong skills to diagnose and resolve performance, integration, and data issues.
</li><li>Knowledge of data security, role-based access control, and regulations (TDRA, GDPR, CCPA, HIPAA etc.).
</li><li>Cloud &amp; SaaS Technologies: Familiarity with Azure, AWS, Oracle, Google Cloud, and management of cloud-based CRM platforms.
</li><li>User Support &amp; Training: Ability to provide training, documentation, and ongoing support for CRM users.
</li><li>Experience with CRM analytics, reporting tools (Power BI, Tableau etc.) to deliver actionable insights.
</li><li>Ability to manage CRM updates and new feature rollouts, ensuring minimal business disruption.
</li><li>Strong collaboration, communication, adaptability, and stakeholder management skills.
</li><li>Should have Project Management Experience
</li></ul></li></ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Information Technology, or a related field.</li>
<li>Minimum of 6 years of experience in a CRM functional consulting role.</li>
<li>Strong knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics CRM) and best practices.</li>
<li>Experience with designing and configuring CRM modules related to sales, marketing, and customer service.</li>
<li>Excellent analytical skills and the ability to translate business requirements into functional specifications.</li>
<li>Outstanding communication and interpersonal skills for effective stakeholder engagement.</li>
<li>Proven ability to manage multiple projects and clients simultaneously.</li>
<li>CRM certifications (e.g., Salesforce Certified Administrator, Microsoft Certified: Dynamics 365 Fundamentals) are a plus.</li>
<li>Experience in Agile project methodologies is desirable.</li>
</ul>Benefits<ul>
<li>Paid Time Off</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

CRM Functional Consultant

Tyron Ash International Real Estate 

This is a full-time in house role for a CRM Manager located in Dubai, United Arab Emirates. The CRM Manager will be responsible for managing and optimizing customer relationships, ensuring the CRM system is used efficiently and creating and analyzing reports. Daily tasks will include updating and maintaining the CRM database, training staff on CRM best practices, and identifying new opportunities for CRM enhancements.Job Type: Full-time

CRM Manager

LanceSoft Middle East

<div>
 
 We have new opportunity for the role
 
 "Sr Business Analyst - Digital Customer Experience"
 
 with our client. Interested candidates send me your CV to kirthika.r@lancesoft.com
 
 
 
 
 
 
 Title - Sr Business Analyst - Digital Customer Experience
 
 
 
 
 Location - Dubai - Onsite
 
 
 
 
 Duration - 12 months of contract ext.
 
 
 
 
 
 
 
 Notice period - Immediate preferred/ 30 days max
 
 
 
 
 
 
 
 Industry preferred
 
 :
 
 
 Aviation (preferable) or other relevant Sectors Consumer/ B2C Brands
 
 
 
 
 
 
 Purpose:
 
 
 <ul>
 <li>
 The Business Analyst&ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to- end guest journey.
 </li>
 <li>
 This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analysing requirements, identifying process improvements and supporting the successful delivery ofour digital products and services.
 </li>
 <li>
 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centred, strategically aligned and operationally viable.
 </li>
 </ul>
 
 
 
 
 
 Core Activities Experience:
 
 
 
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting
 
 
 
 
 
 
 Skills, Tools, and Systems Experience:
 
 
 
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms.
 
 
 Experience in Agile methodologies
 
 
 
</div>

Sr Business Analyst - Digital Customer Experience

Sunberry Fresh 

Sales Analyst We&rsquo;re looking for a Sales Analyst who thrives on numbers, insights, and making sure the sales engine runs at full speed. If you&rsquo;re analytical, well-spoken, and confident turning data into action, you might be exactly who we&rsquo;re looking for.What you&rsquo;ll do:<ul><li>Prepare accurate quotations &amp; proposals.</li><li>Track and report on the performance of sales staff.</li><li>Identify gaps and provide insights on how the team can improve.</li><li>Follow up to ensure goals and commitments are met.</li><li>Collect, organize, and assign leads to the right salesperson.</li><li>Provide clear, data-driven recommendations to guide decision-making.</li></ul>What we&rsquo;re looking for:<ul><li>Strong communication skills (well-spoken &amp; clear in presenting insights).</li><li>Analytical mindset with sharp attention to detail.</li><li>Confidence in working with data and turning it into actionable steps.</li><li>Experience in sales analysis, coordination, or reporting is a plus.</li><li>Profeciency in Power BI, Salesforce, Zoho Analytics, or similar software.</li><li>Proficiency in MS Office/CRM tools is an advantage.</li></ul>Why join us?You&rsquo;ll be the person making sure the numbers tell the real story. While the Sales Manager leads and the sales team wins clients, you&rsquo;ll be the one powering the operation with insights, structure, and accountability. This role is key to ensuring the team hits higher levels of performance.Location: Nad Al Hamar, Dubai Type: Full-timeIf you&rsquo;re data-driven, proactive, and ready to be the backbone of a growing sales team, apply now and let&rsquo;s talk.Job Type: Full-timePay: AED4,000.00 per monthApplication Question(s):<ul><li>The role is based in Nad Al Hamar. Are you willing to travel or relocate nearby?</li><li>Which analytical software/tools are you proficient in?</li><li>Do you have prior experience as a Sales Analyst? If yes, how many years? Please also give a brief explanation of your scope of work.</li><li>What is your expected salary?</li></ul>

Sales Analyst

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