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ValueLabs

<div>
 
 
 Banking experience (Retail Banking preferred, Corporate Banking acceptable) - Minimum 2-3 years of Banking domain experience is mandatory.
 
 
 
 
 
 
 
 Overall Experience: 5-6+ yrs, 3-4+ years of experience working as a Business Analyst.
 
 
 
 
 
 
 
 Primarily a Functional / Techno-Functional BA role (75% functional, 25% technical understanding).
 
 
 
 
 
 
 As a
 
 Business Analyst - CRM
 
 your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions. Leverage strong techno functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements, to support strategic CRM and digital transformation initiatives.
 
 
 
 
 Key Responsibilities:
 
 
 Lead business and functional analysis for CRM initiatives across branch, contact center, and assisted digital journeys, ensuring requirements reflect real operational workflows and customer servicing needs. Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviors, supporting accurate and scalable solution design. Own the end-to-end requirement lifecycle for CRM features, from initial discovery and impact analysis through to UAT sign off and post release validation. Partner with Product Owners to provide functional insights and dependency analysis, enabling informed prioritization decisions without assuming product ownership accountability. Define CRM specific acceptance scenarios, including role-based behavior, audit trail validation, maker checker controls, and exception handling across servicing journeys. Act as the functional authority during build and testing phases, clarifying CRM behavior, resolving requirement ambiguities, and ensuring consistency across channels and user roles. Lead business led UAT activities by coordinating test scenarios, validating end to end journeys, assessing defect severity, and confirming readiness for production deployment. Perform release readiness and sanity validation from a business and operational perspective, ensuring CRM changes do not negatively impact frontline productivity or customer experience. Analyze defects, change requests, and operational feedback to distinguish between functional.
 
</div>

Business Analyst

Serviceplan Group Middle East

<div>
 
 You are the link between what the client says they need and what the delivery team builds. You ask the right questions, document the answers clearly, and make sure nothing gets lost in translation between business and technology.
 
 
 You understand how processes actually work &mdash; not how they are supposed to work. You are curious, structured, and always thinking about the client's real problem rather than the stated one.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Gather and document business requirements through interviews, workshops, and process walkthroughs
 </li>
 <li>
 Map as-is processes and design to-be workflows that are practical and implementable
 </li>
 <li>
 Translate business requirements into clear, structured specifications for the delivery team
 </li>
 <li>
 Validate that what is being built actually solves the problem that was identified
 </li>
 <li>
 Support workshop preparation and facilitate working sessions with client teams
 </li>
 <li>
 Identify gaps, contradictions, and risks in requirements before they become delivery problems
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 3&ndash;6 years of experience as a business analyst, functional consultant, or similar role
 </li>
 <li>
 Strong requirements engineering skills: you can run interviews, write clear user stories, and produce structured specifications
 </li>
 <li>
 Process mapping and optimisation experience &mdash; you know how to read a broken workflow and design a better one
 </li>
 <li>
 Experience in digital, MarTech, CRM, or marketing operations environments preferred
 </li>
 <li>
 Clear, structured written communication &mdash; your documentation is used, not filed
 </li>
 <li>
 Client-facing experience: you can run a working session and manage expectations without escalating everything
 </li>
 </ul>
 
 
 
 
 
 About Serviceplan:
 
 
 
 Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe.
 
 
 Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called &ldquo;House of Communication&rdquo;.
 
 
 Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.
 
 
 
 Serviceplan&rsquo;s vision is &Uuml;berCreativity!
 
 
 
 
 &Uuml;berCreativity
 
 is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.
 
 
 
 www.serviceplan.ae
 
 
 
 
</div>

métier - Strategic HR Solutions

<div>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Assess and underwrite insurance risks in line with underwriting guidelines and regulatory requirements
 </li>
 <li>
 Review proposals, policy terms, endorsements, renewals, and claims impact
 </li>
 <li>
 Define underwriting rules, pricing logic, eligibility criteria, and risk appetite
 </li>
 <li>
 Support portfolio monitoring, loss ratio analysis, and underwriting performance reviews
 </li>
 <li>
 Gather, analyze, and document business and underwriting requirements
 </li>
 <li>
 Translate underwriting processes into BRDs, FRDs, user stories, and functional specifications
 </li>
 <li>
 Work closely with Product Owners and Tech teams to support product development and enhancements
 </li>
 <li>
 Participate in UAT and validate underwriting workflows, rating engines, and rule engines
 </li>
 <li>
 Identify process gaps, automation opportunities, and operational improvements
 </li>
 <li>
 Act as a bridge between underwriting, operations, product, and technology teams
 </li>
 <li>
 Support product launches, system enhancements, and regulatory changes
 </li>
 <li>
 Assist in SOP creation, workflows, and process documentation
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 3&ndash;7 years of experience in underwriting, business analysis, or related insurance roles
 </li>
 <li>
 Experience in Motor, Health, General Insurance, or Specialty Lines
 </li>
 <li>
 Strong understanding of underwriting concepts, risk assessment, pricing, and policy administration
 </li>
 <li>
 Hands-on experience creating BRDs, FRDs, user stories, and process flow documentation
 </li>
 <li>
 Familiarity with Agile / Scrum methodologies
 </li>
 <li>
 -Exposure to InsurTech platforms, underwriting engines, or policy administration systems is preferred
 </li>
 <li>
 Knowledge of insurance regulations and compliance standards
 </li>
 <li>
 Proficiency in Excel, JIRA, Confluence, Visio, and basic SQL is an advantage
 </li>
 <li>
 -Strong analytical, communication, and stakeholder management skills
 </li>
 <li>
 -Detail-oriented with the ability to work in fast-paced cross-functional environments
 </li>
 <li>
 -Insurance certifications such as CII, AIII, LOMA, or CPCU are preferred
 </li>
 </ul>
</div>

ENOC

<div>
 
 
 Job Purpose
 
 
 
 The role is mainly responsible for analyzing, validating and managing the daily needs of Tasjeel projects along with business continuity and expansion plans. The role is also responsible for reviewing management reports, budget and performance reviews to ensure output alignment with Tasjeel mission and objectives. In addition to the above, managing and advising on the daily activities handled by the team reporting to the role pertaining to sites revenue reconciliation, partner payments, RTA E-wallet transactions, Citi bank credit facility for credit customers, site procurements, payments and document controlling.
 
 
 
 Principal Accountabilities
 
 
 
 
 Business Planning &amp; Budgeting:
 
 
 
 Prepare annual / monthly operating budgets for Tasjeel in liaison with Tasjeel General Manager.
 
 
 Analyze and review the budgets regularly, to identify performance gaps in order to facilitate plans to overcome any internal/external challenges and to ensure that the budgets are as realistic as possible. This ongoing process is critical to accommodate changes introduced by regulatory bodies and to align interests of the relevant stakeholders.
 
 
 Prepare operating expenses (Opex) budget for Tasjeel and establish necessary budget controls by regular monitoring and cost control in coordination with the operations, to ensure that the expenses are within the budget and variations if any are appropriately approved.
 
 
 Develop list of capital expenditure forecasts for the upcoming 5 years for all new projects and services to be introduced at Tasjeel sites for ENOC management approval.
 
 
 Develop yearly manpower requirements forecast for all Tasjeel sites, prioritizing ENOC Group's Emiratization initiative, in conjunction with the
 
 
 operations and technical departments, by analyzing the Business
 
 
 requirements and prepare justification for the same, and obtain necessary approval as per DOA.
 
 
 Support Tasjeel General Manager in preparing financial analysis and associated justifications / feasibility studies for Tasjeel projects, incorporating the wide possibilities of the market of our existence and the challenges we face.
 
 
 Prepare 5 years business plan assumption for key business drivers as directed by the General Manager and revisiting/ revising them based on the prevalent market conditions or changes in circumstances.
 
 
 
 
 
 
 Business Development:
 
 
 
 Review and prepare ERs (Expenditure Request) and related justifications, along with Financial/ Operational studies for all new Tasjeel projects/ sites and obtain approvals from Retail/ ENOC management.
 
 
 Coordinate with the Technical team for project cost exhibits to prepare Expenditure Request.
 
 
 Review and analyse the revenue of all new projects and services against the estimate / budgets, highlight areas of improvements required and support GM to initiate revenue enhancements and cost control initiatives to enhance the profitability for ongoing sites.
 
 
 Coordinate Financial and Operational performance of Tasjeel Sites - prepare monthly Financial and Operating KPI presentations by incorporating relevant and accurate financial data and conduct review meetings with site managers and operations team to ensure that the Tasjeel sites achieve their monthly revenue targets.
 
 
 Supports Tasjeel operations in the implementation of new business initiatives in the existing sites.
 
 
 Devise Business presentations for potential business partners - internal/external.
 
 
 Devise necessary financial presentations/documents as required by Tasjeel operations department &amp; management.
 
 
 
 
 
 
 Monitoring and Management Reporting
 
 
 
 Review &amp; advise Tasjeel Financial performance and communicate monthly Sales, OPEX and Net Profit reports to Tasjeel Management team and
 
 
 initiate actio_n plan for arE!a qf improvement identified.
 
 
 Maintain Tasjeel score card and update it on a quarterly basis. Monitor and ensure quarterly KPI targets are achieved and follow up on steps initiated to achieve desired action plan.
 
 
 Co-ordinate with other departments for Tasjeel related KPl's on the quarterly score update.
 
 
 Manage Tasjeel E-wallet reconciliation and top-up process and ensure balance availability and reconciliation.
 
 
 Manage and review daily &amp; monthly partner payments - ensure reconciliation payable/ receivables in line with the agreement terms.
 
 
 Manage monthly VAT reconciliation process for partners invoices.
 
 
 Manage sales revenue reconciliation for all services between Tasjeel Plus and C-pay system.
 
 
 
 
 
 
 Experience
 
 
 
 Bachelor's Degree in Business Management, Finance or equivalent.
 
 
 Minimum of 7 years of work experience in a similar position.
 
 
 
 Results Orientated:
 
 Meets or exceeds a standard of excellence, set by others or self through taking ownership of assignments with a view to making things happen.
 
 
 
 Communication Skills:
 
 Oral and written business communication skills are inevitably needed for liaison between the client and in-house teams. He/she has to communicate with clients regarding the project requirements and convey the information clearly to the assigned development team.
 
 
 Interpersonal skills: To help negotiate priorities and to resolve conflicts among project stakeholders. (Such as customers, Tasjeel management, and partners).
 
 
 
 Analytical Skills
 
 : Ability to analyse the functioning of the processes and suggests effective solutions to the management. This also includes testing, modifying, compiling, and executing concepts of the project.
 
 
 
 Critical Thinking &amp; Problem-Solving Skills:
 
 Use of logical skills and suggestion of viable options as solutions to the problems.
 
 
 
 Decision Making Skills
 
 : Ability to assess the corporate scenario, understand the problems, accept suggestions from line managers, think strategically, and eventually reach a conclusion.
 
 
 
 Managerial Skills
 
 : Ability to effectively lead a team, helping others do relevant duties prescribed for the project, and handles all matters professionally.
 
 
 
 Negotiation and Persuasion Skills:
 
 Ability to handle the clients as well as the service providers, keeping in mind the interests of the company.
 
 
 PC Literate: Knowledge of SAP, Cognos &amp; Business Intelligent system is an advantage.
 
</div>

DICETEK LLC

<div>Required Skills &amp; Experience
Functional Expertise
<ul><li>Microsoft 365 &amp; Power Platform (Forms, Lists, Power Automate, Copilot Studio)
</li><li>SAP ERP (functional knowledge), POS systems, CRM (Salesforce), E-commerce
</li><li>BI tools (Power BI, Tableau)
</li><li>Practical understanding of generative and agentic AI
</li></ul>Consulting &amp; Data Awareness
<ul><li>Translate business needs into automation, AI, and data-driven solutions
</li><li>Familiarity with ETL concepts, APIs, and Azure Data Warehouse / Synapse
</li><li>Understanding of data quality, dependencies, and reporting readiness
</li></ul>Core Skills
<ul><li>Strong analytical, documentation, and stakeholder management skills
</li><li>Knowledge of project delivery and solution lifecycle
</li><li>Preferred certifications: PL-900, PL-100, PL-200, Copilot Studio (Applied Skills), CBAP
</li><li>5&ndash;10 years BA / functional consulting experience, preferably in Luxury retail</li></ul></div>

Global Software Solutions Group

<div>
 We are seeking a high-caliber
 
 Senior Business Analyst - CRM
 
 to join our dynamic Digital Products &amp; Platforms team. In this role, you will act as the critical bridge between business stakeholders and technology teams to deliver top-tier CRM solutions and digital onboarding journeys.
 
 
 Leveraging strong
 
 techno-functional expertise
 
 in retail banking, servicing journeys, and Middle East regional regulatory requirements, you will drive strategic CRM enhancements and digital transformation initiatives that directly impact frontline productivity and customer experience.
 
 
 
 Requirements
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Requirement Leadership: Lead business and functional analysis for CRM initiatives across branches, contact centers, and assisted digital journeys, ensuring requirements reflect real operational workflows
 </li>
 <li>
 Functional Design: Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviors to support scalable solution design
 </li>
 <li>
 End-to-End Ownership: Own the complete requirement lifecycle for CRM features, from initial discovery and impact analysis through to UAT sign-off and post-release validation
 </li>
 <li>
 Product Owner Partnership: Partner closely with Product Owners to provide functional insights, dependency analysis, and scoping support, enabling informed prioritization decisions
 </li>
 <li>
 Compliance &amp; Controls: Define CRM-specific acceptance scenarios, including role-based access, audit trail validation, maker-checker controls, and exception handling
 </li>
 <li>
 Functional Authority: Act as the go-to functional expert during build and testing phases, clarifying CRM behavior, resolving ambiguities, and ensuring consistency across channels
 </li>
 <li>
 UAT Coordination: Lead business-led User Acceptance Testing (UAT) activities, coordinate test scenarios, validate end-to-end journeys, and assess defect severity
 </li>
 <li>
 Release &amp; Sanity Validation: Perform release readiness and sanity validation from an operational perspective, ensuring deployments do not disrupt frontline productivity or customer experience
 </li>
 <li>
 Continuous Improvement: Analyze defects, change requests, and operational feedback to distinguish between functional bugs and enhancement opportunities
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 
 
 Core Experience &amp; Domain Knowledge
 
 
 
 
 <ul>
 <li>
 Experience: 6+ years of experience as a Business Analyst within Retail Banking, specifically focusing on CRM platforms (e.g., Salesforce, Microsoft Dynamics) and digital onboarding
 </li>
 <li>
 Regional Expertise: Strong understanding of Middle East (GCC) regulatory frameworks, compliance standards, and regional customer behavior
 </li>
 <li>
 Journey Mapping: Proven track record in designing and optimizing omni-channel journeys (Branch, Contact Center, and Assisted Digital Journeys)
 
 
 </li>
 </ul>
 
 
 Technical &amp; Functional Competencies
 
 
 
 
 <ul>
 <li>
 Techno-Functional Analysis: Ability to map data, define system behaviors, and write detailed functional specifications without needing an engineering/coding background
 </li>
 <li>
 Platform &amp; Process Controls: Deep understanding of banking controls, including maker-checker workflows, audit trails, and role-based security access
 </li>
 <li>
 Agile Delivery: Strong familiarity with Agile/Scrum methodologies, working alongside Product Owners, and managing requirements in tools like Jira/Confluence
 
 
 </li>
 </ul>
 
 
 Soft Skills &amp; Stakeholder Management
 
 
 
 
 <ul>
 <li>
 Stakeholder Alignment: Exceptional ability to translate complex business needs into technical requirements and vice versa
 </li>
 <li>
 Analytical Thinking: Highly analytical mindset with the ability to perform rigorous impact analysis and triage production defects effectively
 </li>
 </ul>
</div>

Senior Business Analyst - CRM

Ceenex Global LLC

The role is responsible for supporting, developing, and implementing Oracle Cloud HCM applications, enhancing existing solutions, and creating new business technology solutions. It involves collaborating with business teams to ensure solutions align with business needs and providing training and guidance to users for effective system utilization. Additionally, the position includes designing, developing, and implementing Oracle Cloud HCM solutions, while supporting the ongoing maintenance and optimization of existing systems.Core Activities Experience:Oracle Fusion HCM PayrollFusion HCM ApplicationsDevelopment &amp; Solution DesignHCM Data Loader (HDL) &amp; HCM ExtractsReporting &amp; Dashboards, system configuration and redwood implementation.Skills, Tools, and Systems Experience:- Techno-Functional Experience in Oracle Fusion HCM Payroll.- Experience in implementing and supporting Fusion HCM applications.- Strong knowledge of Core HR and Payroll modules.- Experience in Fusion Security and Approval Workflows.- Experience in development, solution design, configuration, and end-user testing.- Strong knowledge of HCM Data Loader (HDL), HCM Extracts, and HCM Payroll Fast Formula.- Good knowledge of Redwood pages design and customization.- Knowledge of the Oracle fusion generative and agentic AI.- Strong knowledge of integration between Fusion HCM and other systems.- Proven ability to map business requirements to software systems.- Strong knowledge of OTBI, BI Publishers, Infolets, and HR dashboards.- Proficiency in SQL and PL/SQL for reporting and system customizations.Qualifications:Bachelor&rsquo;s Degree in IT, Computer Science, MIS or related field.Pay: AED20,000.00 - AED22,000.00 per monthExperience:<ul><li>IT: 5 years (Preferred)</li><li>Fusion HCM Applications: 3 years (Required)</li></ul>License/Certification:<ul><li>MOFA (Required)</li></ul>Work Location: In person

Senior Business Analyst

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Senior Business Analyst - CRM

Senior Business Analyst