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crm analytics manager

Alyasra Fashion

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  As CRM &amp; Analytics Manager, you will lead the CRM strategy through Data and Analysis in line with the brand and trading objectives that converts data into high-impact business opportunities. You will be the bridge between insights and commercial action, driving revenue growth, margin improvement, and customer lifetime value across online and offline channels in the GCC fashion &amp; footwear market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  Own the CRM and analytics roadmap for five core domains:
 </p>
 <p>
  1) Customer demographics &amp; segmentation (purchase behavior, cohort analysis, CLV, churn prediction)
 </p>
 <p>
  2) Data and profiling (strategy, collection, enrichment)
 </p>
 <p>
  3) Campaign &amp; promotion effectiveness (attribution modeling, incrementality testing, ROI optimization)
 </p>
 <p>
  4) Inventory &amp; stock optimization (Product, category and sell through trends)
 </p>
 <p>
  5) Transactional &amp; omnichannel performance (basket analysis, channel shift, price elasticity, cannibalization)
 </p>
 <p>
  <br/>
 </p>
 <p>
  Translate insights into clear, actionable business opportunities and present them directly to Directors, Heads and Business unit managers.
 </p>
 <p>
  Partner with Marketing, Merchandising, E-commerce, Supply Chain, and Store Operations to embed analytics into decision-making.
 </p>
 <p>
  Design and enforce best-in-class CRM and marketing automation strategies using modern platforms (Webengage, Infobip, PowerBi, Shopify, GA/Looker etc.).
 </p>
 <p>
  Oversee the development of CRM dashboards, automated reporting, and predictive models.
 </p>
 <p>
  Drive advanced analytics initiatives: customer lifetime value modeling, propensity modeling, market basket analysis, inventory optimization algorithms, and personalized recommendation engines.
 </p>
 <p>
  Work closely with Cyber security teams to ensure full compliance with local data privacy regulations and champion data governance.
 </p>
 <p>
  Continuously scout and implement new tools, technologies, and methodologies to keep the CRM &amp; Analytics function ahead in the GCC Retail &amp; Digital space.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  3+ years of progressive experience in CRM &amp; Analytics with a focus on consumer behavior.
 </p>
 <p>
  Proven track record in retail / fashion / footwear / luxury / e-commerce in the GCC or similar high-growth markets.
 </p>
 <p>
  Strong commercial acumen: you must demonstrate past examples where your insights directly drove financial impact.
 </p>
 <p>
  Experience managing omnichannel datasets (Store, e-commerce and hybrid customers).
 </p>
 <p>
  Excellent stakeholder management and storytelling skills; comfortable influencing business and Marketing decisions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred
  </strong>
  (not mandatory)
 </p>
 <p>
  - Experience with machine learning use-cases in retail.
 </p>
 <p>
  - Arabic language proficiency.
 </p>
 <p>
  - Prior work in KUW, KSA or UAE retail market.
 </p>
 <p>
 </p>
</div>


CRM & Analytics Manager

Pharmazone Kuwait

<p><b>Job Summary</b></p><p>The E-commerce Specialist &amp; Developer is responsible for both the technical development and operational management of the e-commerce website and mobile app. This role combines hands-on development work with platform management, integrations, performance optimization, and campaign execution. The position serves as a key technical owner of the e-commerce platforms, ensuring stability, scalability, and continuous improvement of the online shopping experience.</p><p><b>Key Responsibilities</b></p><p><b>1. Development &amp; Technical Ownership</b></p><ul><li>Develop, customize, and maintain e-commerce platforms using HTML, CSS, JavaScript, PHP, and Liquid.</li><li>Customize Shopify themes, sections, templates, and checkout-related features.</li><li>Implement frontend enhancements and UX/UI improvements based on business requirements.</li><li>Debug, troubleshoot, and resolve technical issues across web and app platforms.</li><li>Review, optimize, and maintain code quality and performance.</li></ul><p><b>2. Platform &amp; Backend Management</b></p><ul><li>Manage Shopify, Shopify Plus, and third-party applications, including configuration and optimization.</li><li>Handle backend setup for promotions, discounts, labels, and product rules.</li><li>Manage user roles and access across platforms and tools.</li><li>Integrate and maintain connectors with ERP, CRM, analytics, and marketing tools.</li></ul><p><b>3. Task &amp; Project Coordination</b></p><ul><li>Create, track, and manage development and campaign tasks using Click Up or similar tools.</li><li>Act as the technical bridge between business teams, designers, developers, and external agencies.</li><li>Review technical deliverables and ensure accurate implementation before go-live.</li></ul><p><b>4. Campaigns, Promotions &amp; Automation</b></p><ul><li>Develop and implement discount logic, AIOD promotions, BOGO offers, free gifts, and checkout incentives.</li><li>Ensure technical accuracy of banners, popups, collections, and promotional elements.</li><li>Support execution of email, push notification, and Whats App campaigns with technical validation.</li></ul><p><b>5. Analytics, Performance &amp; Optimization</b></p><ul><li>Implement and maintain tracking via GA4, Google Tag Manager, and other analytics tools.</li><li>Monitor site performance, conversion rates, and user behaviour.</li><li>Use data insights to optimize UX, funnels, and sales performance.</li></ul><p><b>6. Content &amp; Localization Support</b></p><ul><li>Support Arabic and English content implementation within themes and templates.</li><li>Ensure frontend labels, UX copy, and translations are technically accurate and properly displayed.</li></ul><p><b>SKILLS &amp; TOOLS</b></p><p><b>Web Development: </b></p><p>HTML, CSS, JavaScript, PHP, Liquid, MySQL</p><p><b>eCommerce Platforms:</b></p><p>Shopify, Shopify POS, Shopify Plus, WordPress, Woo Commerce, Magneto, Playtime</p><p><b>Email Marketing &amp; CRM:</b></p><p>Klaviyo, One Signal, Pipe drive, Zapier</p><p><b>Analytics &amp; Tracking:</b></p><p>Google Analytics 4 (GA4), Google Search Console, Google Tag Manager,</p><p>Power BI, Looker Studio, Microsoft Clarity</p><p><b>EDUCATION</b></p><p>Degree in Computer Science, Software Engineering, or a related discipline</p><p>Bachelor&rsquo;s degree in Marketing, E-commerce, Data Analytics, or related field.</p><p><b>CERTIFICATIONS</b></p><ul><li>The Fundamentals of Digital Marketing</li><li>Google Analytics Individual Qualification (GAIQ)</li><li>Technical SEO Certification</li><li>SEO Fundamentals Certification</li></ul><p><b>Requirements:</b></p><ul><li>2+ years of experience in CRO, e-commerce analytics, or website optimization.</li><li>Knowledge of analytics tools (Google Analytics, Hotjar, or similar).</li><li>Experience using <b>Algolia or other site search tools</b> is a plus.</li><li>Understanding of UX/UI principles and A/B testing.</li><li>Strong analytical thinking and problem-solving skills.</li><li>Good communication skills in <b>English</b> (Arabic is a plus).</li></ul><p>Job Type: Full-time</p>

Ecommerce Specialist & Developer

Zain

<div>About the Role<p><br>
The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.</p><p>
Responsibilities
</p><p>Review, analyze and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions to develop design documents based on agreed upon requirements</p><ul><li>Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure the proper transfer of information and knowledge</li><li>Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for the new services/projects, software releases, upgrades and expansions and report status according to implementation plan</li><li>Perform maintenance and administration of in-house developed applications to ensure that there are no drops in performance</li><li>Perform second Level front-end application support to investigate and efficiently resolve trouble tickets and customer complaints</li><li>Participate in evaluating and providing feedback for commercial concept papers and technical requirements and oversee pre-production and production environments for all systems to ensure the stability of systems and escalate risks to the concerned areas</li><li>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities</li></ul>
What We Need From You<ul><li><br>
Ability to communicate, present and influence all levels of the organization</li><li>Excellent verbal and written communications skills</li><li>Proficiency in agile methodologies</li><li>Knowledgeable in CRM systems</li><li>CRM applications experience</li><li>Knowledge of CRM support processes specific to the telecom industry</li><li>Advanced Microsoft Office toolkit (Excel, pptx)</li><li>Competency in SQL &amp; Python is a plus</li></ul></div><p></p>

Customer Relationship Management

Trafalgar Luxury Group

<div>
 <p>
  The IT Applications Manager leads the delivery and continuous improvement of enterprise business applications supporting luxury retail and F&amp;B operations. The role is accountable for driving digital transformation initiatives, ensuring core systems are integrated, scalable, and aligned with business strategy.
 </p>
 <p>
  Key platforms include Microsoft Dynamics 365 Finance &amp; Operations, D365 CRM, Revel Systems (F&amp;B POS), and a GCC-specific HRMS/Payroll platform. The role partners closely with business leaders to modernize processes, enhance customer and employee experiences, and enable data-driven decision-making.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Drive digital transformation programs across retail, F&amp;B, finance, and HR applications.
  </li>
  <li>
   Own and govern enterprise systems including D365 F&amp;O, D365 CRM, Revel POS, and HRMS/Payroll.
  </li>
  <li>
   Partner with business stakeholders to translate operational needs into effective digital solutions.
  </li>
  <li>
   Lead application teams and manage third-party vendors and support partners.
  </li>
  <li>
   Deliver application projects including upgrades, integrations, new store/outlet rollouts, and enhancements.
  </li>
  <li>
   Improve automation, reporting, and data visibility across the organization.
  </li>
  <li>
   Ensure application security, regulatory compliance, audit readiness, and licensing governance.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
  </li>
  <li>
   PMP or similar project management certification preferred.
  </li>
  <li>
   4+ years managing D365 Finance &amp; Operations and D365 CRM.
  </li>
  <li>
   Experience with Revel Systems or F&amp;B POS platforms.
  </li>
  <li>
   Experience managing HRMS/Payroll applications (GCC-specific systems preferred).
  </li>
  <li>
   Proven experience delivering digital transformation or enterprise application projects.
  </li>
  <li>
   Strong understanding of integrations (APIs), SQL, and Microsoft Power Platform.
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Digital transformation leadership
  </li>
  <li>
   Stakeholder and vendor management
  </li>
  <li>
   Retail and F&amp;B systems expertise
  </li>
  <li>
   Process optimization and automation
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
 </ul>
 <p>
 </p>
</div>


IT Applications Manager

ORACLE EDUCATION

<p><b>Job Purpose</b></p><p>To provide efficient front office support to IELTS candidates, ensuring professional handling of inquiries, counseling, and registration processes. In addition, this role contributes to business growth and revenue generation by actively promoting IELTS preparation courses, value-added services, and bundling offers, while supporting overall customer service excellence in line with IDP&rsquo;s standards.</p><p><b>Key Responsibilities </b></p><p><b>1. Candidate Assistance &amp; Front Office Operations</b></p><ul><li>Assist walk-in candidates with IELTS test and preparation course registrations.</li><li>Provide accurate responses to IELTS-related queries from students and candidates.</li><li>Offer initial counseling to students regarding IELTS preparation options.</li><li>Handle phone calls and WhatsApp inquiries promptly and professionally.</li><li>Manage front office reception desk responsibilities when required.</li></ul><p><b>2. Sales &amp; Revenue Generation</b></p><ul><li>Actively promote and sell IELTS preparation courses conducted by IDP at Millennium Hotel, including:</li></ul><p>- IELTS Fast Track Online (5 days)<br/>- IELTS Fast Track In-Person (5 days)<br/>- IELTS Mindset Comprehensive Level 1 (weekly sessions)</p><ul><li>Recommend value-added services such as placement services to define language proficiency and recommend the right preparation course level.</li><li>Promote bundled package offers to maximize enrollments and candidate value.</li><li>Encourage candidates to attend IDP&rsquo;s IELTS Masterclasses, highlighting how they can enhance readiness and lead to enrollment in paid preparation courses.</li><li>Collaborate with the IELTS team to achieve sales targets and contribute to front office revenue growth.</li></ul><p><b>3. Candidate &amp; CRM Management</b></p><ul><li>Create and update candidate leads on Zoho CRM for IELTS courses.</li><li>Handle Kuwait University Zoho desk tickets during registration seasons.</li><li>Support candidates with accurate and timely updates regarding registration and test processes.</li></ul><p><b>4. Records &amp; Reporting </b></p><ul><li>Update offside Excel sheets with information from CD sheets to maintain accurate records.</li><li>Support back-office teams by sharing required updates and ensuring data accuracy.</li></ul><p><b>5. Events &amp; Outreach </b></p><ul><li>Attend IELTS education fairs, partner events, and IDP expos to promote IELTS services and preparation courses.</li><li>Support distribution of brochures and marketing materials at education/partner events.</li></ul><p><b>6. Language &amp; Cultural Support</b></p><ul><li>Provide English/Arabic translation services for Student Placement (SP) Counselors to assist students in understanding study abroad opportunities.</li></ul><p><b>Reporting Line </b></p><ul><li>Reports to: IELTS Test Centre Administrator / IELTS Manager</li></ul><p>Job Type: Full-time</p><p>Pay: KD350.000 per month</p>

IELTS Support Officer (Female – Arabic & English)

American University of Kuwait

<p></p><div><div><div><div>Careers at American University of Kuwait</div>
</div><div></div><div><div>Hawali, Kuwait</div>
</div><div></div><div>
</div><div></div><div><div>Expires in a month</div>
</div></div><p></p><div>
 <div></div><div><div>Ref:JB5437461</div></div></div></div>
<br><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p><b>Department: Center of Continuing Education</b></p>
<p><b>
Reports to: </b><b>Director - CCE</b></p>
<p><b>
Scope and Purpose:</b></p>
<p>
The Business Development &amp; Corporate Relations Manager is responsible for driving the<br>
growth of the Center&rsquo;s executive education and professional training portfolio through<br>
corporate engagement, strategic partnerships, and revenue-generating initiatives. The role<br>
focuses on identifying new business opportunities, managing key client relationships,<br>
overseeing corporate training contracts, and supporting the Center&rsquo;s engagement with<br>
governmental and private-sector organizations.</p><br>
<p></p>
<p>
The position plays a critical role in expanding the Center&rsquo;s market presence, supporting<br>
institutional revenue objectives, and ensuring the effective delivery of professional programs<br>
aligned with market needs.</p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul>
<li>Develop and implement business development strategies to grow executive education and professional training programs.</li>
<li>Identify, pursue, and manage relationships with corporate, governmental, and institutional clients across multiple sectors.</li>
<li>Lead the end-to-end process of corporate training engagements, including needs assessment, proposal development, pricing, negotiation, and contract closure.</li>
<li>Manage and coordinate tender submissions, bids, and follow-ups in accordance with institutional and regulatory requirements.</li>
<li>Maintain and analyze CRM data to track leads, client interactions, campaign effectiveness, and sales performance.</li>
<li>Coordinate with internal academic, marketing, and operations teams to ensure successful program delivery and client satisfaction.</li>
<li>Support partnerships with international accreditation and certification bodies to expand the Center&rsquo;s professional offerings.</li>
<li>Prepare periodic performance, pipeline, and revenue reports for senior management.</li>
<li>Represent the Center at corporate meetings, networking events, and industry engagements as required.</li><br>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Qualifications</b></h4>
<p></p><div><p><b>Education:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in related field.</li>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>Minimum of 10 years of experience in business development, corporate sales, or professional services, preferably within training, consultancy, or higher education environments.</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>Proven ability to generate revenue through corporate sales, partnerships, and client relationship management.</li>
<li>Strong experience in managing CRM systems, client databases, and sales pipelines.</li>
<li>Demonstrated experience in tender management, proposal writing, and contract negotiations.</li>
<li>Strong communication, presentation, and interpersonal skills.</li>
<li>Ability to work collaboratively across academic and administrative units.</li>
<li>High level of professionalism, organization, and attention to detail.</li>
<li>Fluency in Arabic and English (spoken and written).</li><br>
</ul>
<p><b>Additional Attributes:</b></p>
<ul>
<li>Experience working with international training or certification bodies is considered an advantage.</li>
<li>Prior experience in executive education, corporate training, or consultancy environments is highly desirable.</li></ul></div><br>
<p></p>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Hawali, Kuwait</div>
</div><div><div>Job Role</div>
<div>Training and Development</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Full-time staff</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Residence Location</div>
<div>Kuwait</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div></div>

Business Development & Corporate Relations Manager

<p></p><div><div><div><div>Careers at American University of Kuwait</div>
</div><div></div><div><div>Hawali, Kuwait</div>
</div><div></div><div>
</div><div></div><div><div>Expires in a month</div>
</div></div><p></p><div>
 <div></div><div><div>Ref:JB5437481</div></div></div></div>
<br><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p><b>Department: Center of Continuing Education</b></p>
<p><b>
Reports to: </b><b>Director - CCE</b></p>
<p><b>
Scope and Purpose:</b></p>
<p>
The Assessment Systems &amp; Educational Technology Manager is responsible for overseeing<br>
the planning, coordination, and continuous improvement of the Center&rsquo;s assessment systems,<br>
testing operations, and related educational technologies. The role supports the integrity,<br>
efficiency, and scalability of institutional assessments, certifications, and evaluation<br>
processes while contributing to data-informed decision-making and digital transformation<br>
initiatives.</p><p><br>
The position plays a key role in ensuring compliance with internal policies and international<br>
assessment standards, enhancing operational efficiency, and supporting student success<br>
through effective use of technology and analytics.</p><br>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul>
<li>Lead and manage the day-to-day operations of institutional testing and assessment<br>
systems, ensuring secure, efficient, and compliant delivery of local and international<br>
examinations.</li>
<li>Coordinate large-scale testing events, certification programs, and assessment<br>
initiatives, including logistics, scheduling, stakeholder coordination, and quality<br>
assurance.</li>
<li>Oversee the integration and optimisation of educational technologies used in testing,<br>
enrolment, and assessment processes.</li>
<li>Collaborate with academic departments to align training programs, curricula, and<br>
assessment activities with external certifications and employability-focused outcomes.</li>
<li>Develop and maintain assessment workflows, operational guidelines, and<br>
documentation to support consistency and compliance.</li>
<li>Analyze assessment data and testing outcomes, preparing reports and summaries to<br>
support institutional planning, accreditation, and continuous improvement efforts.</li>
<li>Support digital transformation initiatives related to assessment, data management, and<br>
reporting systems.</li>
<li>Contribute to revenue-generating assessment and certification activities by supporting<br>
pricing models, corporate partnerships, and outreach initiatives where applicable.</li>
<li>Ensure strict adherence to confidentiality, ethical standards, and data governance<br>
policies when handling student and institutional information.</li><br>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Qualifications</b></h4>
<p></p><div><p><b>Education:</b></p>
<ul>
<li>Bachelor's degree in engineering or related field.
</li><li>Master&rsquo;s degree in Artificial Intelligence, Computer Science, Engineering, Educational Technology, or a related field is a plus.</li><br>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>Minimum of 5 years of progressively responsible experience in educational<br>
technology, assessment operations, testing administration, or related university<br>
functions.</li>
<li>Prior experience in higher education testing centers, enrollment systems, or<br>
certification environments is highly desirable.</li><br>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>Strong understanding of assessment systems, testing operations, and examination<br>
administration within higher education.</li>
<li>Demonstrated experience with educational technologies, digital systems integration,<br>
and process optimization.</li>
<li>Ability to analyze assessment data and generate clear, actionable reports for academic<br>
and administrative stakeholders.</li>
<li>Working knowledge of data analytics, visualization tools (e.g., Power BI), and<br>
reporting frameworks.</li>
<li>Strong project management, coordination, and stakeholder engagement skills.</li>
<li>Excellent communication and collaboration skills across technical and non-technical<br>
teams.</li>
<li>High attention to detail, operational discipline, and commitment to compliance and<br>
quality standards.</li>
<li>Fluency in English is required; Arabic proficiency is an advantage.</li><br>
</ul>
<p><b>Additional Attributes:</b></p>
<ul>
<li>Experience supporting international testing bodies or certification providers is<br>
considered an advantage.</li>
<li>Background or applied interest in artificial intelligence, data science, or analytics<br>
within education is a plus.</li>
<li>Demonstrated leadership potential and ability to manage complex, multi-stakeholder<br>
initiatives</li></ul></div><br>
<p></p>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Hawali, Kuwait</div>
</div><div><div>Job Role</div>
<div>Training and Development</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Full-time staff</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Residence Location</div>
<div>Kuwait</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div></div>

Assessment Systems & Educational Technology Manager

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