customer service manager

admin assistant

cashier

associate consultant

associate crm manager

customer care associate

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
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 Friendly and customer-focused in every situation
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 Ability to learn quickly and embrace change
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 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
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 Social Insurance
 </li>
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 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

The Luxury Closet

<div>
 
 About Us
 
 
 
 The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
 
 
 Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
 
 
 What do we offer?
 
 
 <ul>
 <li>
 A young, dynamic and forward-thinking environment
 </li>
 <li>
 Fast paced and very short decision times for changes
 </li>
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 A canvas for you to truly excel
 </li>
 <li>
 99% of uptime on sunshine
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the worlds best customer experience.
 
 
 
 Responsibilities
 
 
 
 The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-
 
 
 <ul>
 <li>
 Managing all channels of Customer interaction, email, chat, phone
 </li>
 <li>
 Identifying and assessing customers needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
 </li>
 <li>
 Aim at converting general inquiries into a sale
 </li>
 <li>
 Aspire to bring customer delight in each and every interaction
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Keep records of customer interactions, process customer accounts, and file documents where applicable
 </li>
 <li>
 Follow communication procedures, guidelines, and policies
 </li>
 <li>
 Maintain positive and professional interaction with all the departments associated with the Customer Service department
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
 </li>
 <li>
 Excellent English and Arabic communication.
 </li>
 <li>
 Should be comfortable with 6 days workweek, rotational shifts
 </li>
 </ul>
</div>

Customer Service Executive - Egypt , Remote

Athear

<div>
 
 Company Description
 
 
 
 At Athear, we infuse passion into every service element, sparking a blend of energy, creativity, and innovation. Our culture embodies the core beliefs and dynamic interactions that shape how our management and employees drive business transactions. Embracing global quality standards, we seamlessly integrate human capital, premium facilities, cutting-edge technology, and operational excellence into our service delivery.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Service Executive located in Cairo. The Customer Service Executive will be responsible for handling customer inquiries, ensuring customer satisfaction, providing customer support, and managing customer service operations. The role requires excellent interpersonal skills and the ability to effectively address and resolve customer concerns.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Possess strong Customer Service, Customer Support, and Customer Satisfaction skills
 </li>
 <li>
 Experience in Customer Service Management
 </li>
 <li>
 Excellent Interpersonal Skills
 </li>
 <li>
 Strong communication skills in English (B2 level or higher)
 </li>
 <li>
 Ability to work on-site in Cairo
 </li>
 <li>
 Previous experience in a customer service role is preferred
 </li>
 <li>
 Proficiency with customer service software and CRM tools is advantageous
 </li>
 </ul>
</div>

Customer Service Executive (B2 English)

Raya CX

<div>
 Job Description:
 
 
 We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our "First Line" department at RayaCX in Cairo, Egypt. As a member of our team, you will be responsible for providing exceptional customer service to our banking clients, ensuring their satisfaction and building strong relationships.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the first point of contact for all banking customer inquiries and provide prompt, efficient, and accurate responses.
 </li>
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 Handle a high volume of incoming calls, emails, and chat messages from customers and assist them with their banking needs.
 </li>
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 Identify and escalate complex issues to the appropriate department for resolution.
 </li>
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 Maintain a thorough understanding of all banking products and services offered by the company.
 </li>
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 Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.
 </li>
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 Collaborate with other team members to ensure a seamless customer experience.
 </li>
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 Meet and exceed individual and team performance targets and KPIs.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, or a related field.
 </li>
 <li>
 Excellent communication skills, both verbal and written, in English and Arabic.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
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 Ability to multitask and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficient in using MS Office and customer service software.
 </li>
 <li>
 Willingness to work flexible hours, including weekends and holidays.
 
 
 
 </li>
 </ul>
 We Offer:
 
 
 <ul>
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 Competitive salary and benefits package.
 </li>
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 Continuous training and development opportunities.
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 A dynamic and collaborative work environment.
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 Opportunities for growth and career advancement within the company.
 
 
 
 </li>
 </ul>
 If you are passionate about providing exceptional customer service and have a strong interest in the banking industry, we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.
</div>

Banking Customer Support Call Centre "First Line"

Emirates NBD

<div>
 <ol>
 <li>
 Reply to customer calls in a courteous manner in line with established procedures and guidelines.
 </li>
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 Respond to customer inquiries and provide a satisfactory response and information.
 </li>
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 Respond to customer complaints in a courteous manner and refer appropriately.
 </li>
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 Record call information and logs so that accurate contact history is maintained for all customers.
 </li>
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 Follow-up required actions and ensure they are completed in line with established guidelines.
 </li>
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 Promptly report any issues requiring attention from direct supervisors.
 </li>
 </ol>
 
 
</div>

Inbound Agent

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
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 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales Management - Cairo Airport Duty Free

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
 <li>
 Reporting unsafe practices and incidents
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
 </li>
 <li>
 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
 <li>
 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
 </li>
 <li>
 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
 </li>
 <li>
 Utilizing the local practices for notifying the account team of opportunities
 </li>
 <li>
 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
 </li>
 <li>
 Coaching associate technicians and associate engineers
 </li>
 <li>
 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
 </li>
 <li>
 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
 </li>
 <li>
 Reporting work done in a timely manner and following up when needed
 </li>
 <li>
 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
 </li>
 <li>
 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
 </li>
 <li>
 Identifying improvement needs and potential solutions for them in the way of working
 </li>
 <li>
 Providing technical guidance to associates
 </li>
 <li>
 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
 </li>
 <li>
 You have at least 5 years of experience on similar position
 </li>
 <li>
 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
 <li>
 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
 <li>
 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

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