customer service manager

51Talk

<div>
 
 
 ( Customer Care Manager )
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor, and manage a team of class mentors to deliver exceptional service and meet performance targets
 </li>
 <li>
 Develop and optimize customer communication scripts, service workflows, and resolution guidelines
 </li>
 <li>
 Monitor daily and monthly performance metrics and provide continuous coaching and feedback
 </li>
 <li>
 Ensure all customer interactions meet quality, brand, and service excellence standards
 </li>
 <li>
 Help to handle customer inquiries and complex cases with professionalism and empathy
 </li>
 <li>
 Collaborate closely with sales, marketing, and operations teams to ensure seamless customer journeys and consistent messaging
 </li>
 <li>
 Conduct regular training sessions to enhance product knowledge, service skills, and communication techniques
 </li>
 <li>
 Identify trends in customer feedback and recommend process improvements to enhance customer experience
 </li>
 <li>
 Prepare and present performance reports, insights, and recommendations to senior management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in customer care, or a related field, with at least 3 years in a supervisory or managerial role
 </li>
 <li>
 Strong leadership, coaching, and team management skills
 </li>
 <li>
 Customer-centric mindset with a proven ability to drive service excellence and team performance
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Experience working with CRM systems, ticketing platforms, and performance reporting tools
 </li>
 <li>
 Ability to analyze data and translate insights into actionable improvements
 </li>
 <li>
 Professional proficiency in English, both written and spoken
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work Schedule &amp; Location:
 
 
 
 
 Location:
 
 
 <ul>
 <li>
 Maadi, Cairo (on-site position)
 </li>
 </ul>
 
 
 Schedule:
 
 
 <ul>
 <li>
 Sunday to Thursday:
 
 12:00 PM &ndash; 9:00 PM
 
 (includes a
 
 1 hour and 15 min break
 
 )
 </li>
 <li>
 Saturday:
 
 12:00 PM &ndash; 4:00 PM
 
 </li>
 <li>
 Friday:
 
 Day off
 
 </li>
 </ul>
 
 
 
 
 
 Apply Now!
 
 
 
 Send your
 
 resume
 
 to:
 
 sohilama@51talk.com
 
 
 <ul>
 <li>
 Or reach out via
 
 WhatsApp:
 
 
 01205576576
 
 </li>
 </ul>
 
 
</div>

Customer Service Manager

Tabadulat

<div>
 
 About Us
 
 
 
 We are a retail and institutional Islamic brokerage start-up based in Abu Dhabi, UAE.
 
 
 
 
 Our mission is to provide a world-class trading and investing platform that empowers both individual investors and financial institutions to access global markets in a Shariah-compliant way.
 
 
 
 
 We're building a platform that combines modern fintech infrastructure with Islamic finance principles - delivering simplicity, transparency, and trust to users across the region and beyond.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team at Tabadulat. In this role, you will be the first point of contact for our users - helping them navigate our platform, resolve queries, and experience the high standard of service that defines our brand.
 
 
 
 
 
 
 
 The ideal candidate is fluent in both Arabic and English, has a natural ability to connect with people, and is comfortable handling customer interactions across multiple channels including calls, live chat, and email. You will play a critical role in ensuring our clients feel supported, heard, and valued at every touchpoint.
 
 
 
 
 
 
 
 This is a fully remote role, and we are particularly looking for candidates based in Egypt who can support our Arabic-speaking user base across the GCC region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1.&nbsp; Customer Communication &amp; Support
 
 
 <ul>
 <li>
 
 Respond to customer inquiries via calls, live chat, email, and messaging platforms in a timely and professional manner.
 
 </li>
 <li>
 
 Provide clear, accurate, and helpful information about Tabadulat's products, services, and platform features.
 
 </li>
 <li>
 
 Handle and resolve customer complaints with empathy and efficiency, escalating complex cases to relevant internal teams when needed.
 
 </li>
 <li>
 
 Maintain a consistently high standard of service in all customer interactions, in both Arabic and English.
 
 </li>
 </ul>
 
 
 2.&nbsp; Account &amp; Onboarding Assistance
 
 
 <ul>
 <li>
 
 Guide new users through the onboarding and account registration process, including KYC document submission.
 
 </li>
 <li>
 
 Help customers troubleshoot account-related issues such as login difficulties, verification status, and transaction queries.
 
 </li>
 <li>
 
 Ensure customers understand how to use the platform's features, including trading tools and portfolio management.
 
 </li>
 </ul>
 
 
 3.&nbsp; Internal Coordination
 
 
 <ul>
 <li>
 
 Collaborate with compliance, operations, and product teams to resolve customer issues and relay feedback.
 
 </li>
 <li>
 
 Document customer queries, feedback, and recurring issues accurately in the system.
 
 </li>
 <li>
 
 Contribute insights from customer interactions to help improve the product and support processes.
 
 </li>
 </ul>
 
 
 4.&nbsp; Quality &amp; Compliance
 
 
 <ul>
 <li>
 
 Adhere to regulatory and Shariah-compliance guidelines in all customer communications.
 
 </li>
 <li>
 
 Ensure all interactions are logged and handled in line with the company's data privacy and compliance policies.
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 
 1.&nbsp; Language &amp; Communication
 
 
 <ul>
 <li>
 
 Full professional proficiency in Arabic and English (written and spoken) - this is a mandatory requirement.
 
 </li>
 <li>
 
 Exceptional communication skills with the ability to explain complex financial concepts in simple terms.
 
 </li>
 </ul>
 
 
 2.&nbsp; Experience
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience in a customer support or client-facing role, ideally within fintech, banking, or financial services.
 
 </li>
 <li>
 
 Experience handling customer interactions across multiple channels (phone, email, chat).
 
 </li>
 </ul>
 
 
 3.&nbsp; Domain Knowledge
 
 
 <ul>
 <li>
 
 Basic understanding of financial products, brokerage services, or investment platforms is preferred.
 
 </li>
 <li>
 
 Awareness of KYC/AML processes and regulated financial environments is an advantage.
 
 </li>
 </ul>
 
 
 4.&nbsp; Soft Skills
 
 
 <ul>
 <li>
 
 Patient, empathetic, and calm under pressure.
 
 </li>
 <li>
 
 Strong problem-solving skills and a proactive mindset.
 
 </li>
 <li>
 
 Highly organized with excellent attention to detail.
 
 </li>
 <li>
 
 Comfortable working independently in a fully remote environment.
 
 </li>
 </ul>
 
 
 5.&nbsp; Location
 
 
 <ul>
 <li>
 
 Based in Egypt.
 
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive salary and benefits package.
 
 </li>
 <li>
 
 Direct collaboration with the founding team.
 
 </li>
 <li>
 
 Mission-driven culture built on trust, innovation, and impact.
 
 </li>
 <li>
 
 Flexible remote work and career development opportunities.
 
 </li>
 </ul>
 
 
 
 
 
 If you are a motivated, bilingual customer support professional who is passionate about delivering exceptional service and wants to be part of a company building the future of shariah-compliant investing, we would love to hear from you.
 
 
</div>

Customer Service Support Manager

Nawy

<div>
 The Customer Operations Manager at Nawy Real Estate is responsible for overseeing the entire customer operations function, ensuring a seamless and positive experience for customers throughout their journey. This leadership role involves managing daily customer service activities, optimizing operational processes, and collaborating closely with various departments to enhance customer satisfaction and retention.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and lead the customer operations team to deliver exceptional service and support
 </li>
 <li>
 Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency
 </li>
 <li>
 Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution
 </li>
 <li>
 Collaborate with sales, marketing, and product teams to align customer operations with business objectives
 </li>
 <li>
 Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows
 </li>
 <li>
 Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement
 </li>
 <li>
 Design and track key performance indicators (KPIs) related to customer operations and satisfaction
 </li>
 <li>
 Facilitate training and development programs to enhance team capabilities and customer interaction quality
 </li>
 <li>
 Ensure compliance with company policies and regulatory requirements concerning customer data and interactions
 </li>
 <li>
 Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field
 </li>
 <li>
 At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry
 </li>
 <li>
 Proven leadership skills with experience in managing and developing teams
 </li>
 <li>
 Strong analytical skills with the ability to interpret data to make informed decisions
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience with CRM software and customer operation platforms
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Knowledge of process improvement methodologies is a plus
 </li>
 <li>
 Fluency in English; additional languages are advantageous
 </li>
 </ul>
</div>

Customer Operations Manager

e& Egypt

<div>
 
 
 Job description:
 
 
 <ul>
 <li>
 Follow up on the quality of service provided to premium accounts customers after product implementation to ensure the high standards and customer satisfaction.
 </li>
 <li>
 Manage solving any obstacles that may delay the closing of a premium account's customer ticket with different department and escalate any problem as per the departmental escalation matrix to ensure the full and efficient problem handling.
 </li>
 <li>
 Follow up on the delayed installations to ensure the full and efficient problem handling.
 </li>
 <li>
 Monitor periodically premium accounts customers' tickets to analyze recurring problems and coordinate with the technical team to reach creative solutions to prevent the repetitive of the problems and ensure the steadiness of the service.
 </li>
 <li>
 Secure customer satisfaction through the awareness and ongoing development of work process with the different operation units.
 </li>
 <li>
 Periodical follow up on the objectives assigned to him/her by the CRM Manager to ensure the proper achievement to reach company's and customer's satisfaction.
 </li>
 <li>
 Present a weekly / monthly report to the management &amp; to the customers to ensure their full awareness of the process detailed performance and objective achievement.
 </li>
 <li>
 Participate and follow up in the premium accounts special projects to ensure smooth and timely execution of the project.
 </li>
 <li>
 Schedule Periodic customer meetings as per agreed with each customer to get full awareness of the quality of service provided and take necessary corrective actions if needed.
 </li>
 <li>
 Approved down time with customer for planned internal activity
 </li>
 <li>
 On site - visits to resolve the severe technical issues at customer premises and ensuring end-to-end the customer satisfaction.
 </li>
 <li>
 Making sure the customer database is correctly segmented for targeted marketing activities.
 </li>
 <li>
 Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
 </li>
 <li>
 Up-selling / Cross-selling.
 </li>
 <li>
 Follow up with all touch points for the account related issues.
 </li>
 <li>
 Build Customer Loyalty.
 </li>
 <li>
 Deliver VOC to the marketing team, Deliver customer insights
 </li>
 <li>
 UAT for new solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 -2-3 years' experience of Telecommunications
 
 
 -Bachelor's degree preferred to be in Telecommunication /Computer Network Engineering
 
 
 -Excellent fair knowledge about the data solutions.
 
 
 -Experience as a user of Microsoft operating systems
 
 
 -Good knowledge of Microsoft office, MS Projects, and Visio
 
 
 -In-depth knowledge in the following areas:
 
 
 -LAN/WAN equipment including Cisco switches &amp; routers.
 
 
 -Proficiency in data network design.
 
 
 -Fair knowledge about xDSL technology
 
 
 -Fair knowledge about deploying cabling, voice or data information systems.
 
 
 -Fair knowledge about deploying Voice Over IP (VOIP) systems, Layer 7 switches, Remote access systems and Virtual Private Networks (VPNs)
 
 
 -Fair knowledge about Cisco ATM switches (MGX and BPX)
 
 
 -Fair knowledge about wireless solutions (Microwave - Pre-WiMax &ndash; GPRS &ndash; 3G). -Expertise in creating technical requirements out of business plans and strategies.
 
 
 -The ability to develop with team, enhancements that may improve network quality and availability.
 
 
 -Superior interpersonal, oral, and written skills.
 
 
 -Proficient in English and ability to work in a team.
 
 
 -Good communication skills
 
 
 -Very good negotiation skills.
 
 
 
 
 
 
 
 
 
 Essential certificates:
 
 
 
 &bull;Customer Relation Management
 
 
 &bull;Project Management Training
 
 
 &bull;Advanced MS Courses (PPoint, Excel,.etc)
 
 
 &bull;CCNA / CCNP
 
 
 &bull;Decision Making Desirable:
 
 
 &bull;PMP &bull;Six Sigma (green belt)
 
</div>

Field Service Assurance & CRM Analyst

Symrise AG

<div>
 
 Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.
 
 
 With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.
 
 
 Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.
 
 
 Symrise - always inspiring more&hellip;
 
 
 
 
 
 About the Role
 
 
 
 The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.
 
 
 The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and process customer purchase orders, ensuring accuracy and completeness.
 </li>
 <li>
 Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.
 </li>
 <li>
 Coordinate with the planning team to confirm and align estimated dispatch dates.
 </li>
 <li>
 Send order confirmations to customers, including accurate and timely dispatch information.
 </li>
 <li>
 Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.
 </li>
 <li>
 Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.
 </li>
 <li>
 Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.
 </li>
 <li>
 Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.
 </li>
 <li>
 Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.
 </li>
 <li>
 Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.
 </li>
 <li>
 Take full end‑to‑end ownership of customer shipments and proactively resolve issues.
 </li>
 <li>
 Communicate proactively with customers, keeping them informed of any changes, delays, or risks.
 </li>
 <li>
 Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.
 </li>
 <li>
 Participate in monthly follow‑up calls with the EAME Customer Service Director.
 </li>
 <li>
 Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.
 </li>
 <li>
 Review pending deliveries and coordinate with sales to define realistic dispatch dates.
 </li>
 <li>
 Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.
 </li>
 </ul>
 
 
 
 
 
 
 About you
 
 
 
 You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Management, Logistics, Supply Chain, or a related field.
 </li>
 <li>
 University, college, or professional training background accepted.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.
 </li>
 <li>
 Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.
 </li>
 <li>
 Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.
 </li>
 <li>
 Experience in B2B environments is essential.
 </li>
 <li>
 Background in food ingredients or similar manufacturing industries is a strong advantage.
 </li>
 <li>
 Experience in FMCG or multinational companies is a plus.
 </li>
 </ul>
 
 
 Role Scope &amp; Functional Knowledge
 
 
 <ul>
 <li>
 Strong understanding of order‑to‑cash processes, including:
 <ul>
 <li>
 <ul>
 <li>
 Receiving and processing customer orders
 </li>
 <li>
 SAP order entry and follow‑up
 </li>
 <li>
 Order confirmation and full order lifecycle tracking
 </li>
 </ul>
 </li>
 </ul>
 </li>
 <li>
 Solid experience in logistics management, both local (Egypt) and export, including:
 <ul>
 <li>
 <ul>
 <li>
 Shipment coordination
 </li>
 <li>
 Documentation preparation and customer communication
 </li>
 </ul>
 </li>
 </ul>
 </li>
 <li>
 Proven experience in complaint management, including registration in SAP, follow‑up, and closure.
 </li>
 <li>
 Good understanding of service workflows, quality standards, and customer expectations.
 </li>
 </ul>
 
 
 Leadership &amp; Soft Skills
 
 
 <ul>
 <li>
 Strong leadership capabilities, with the ability to supervise, coach, and develop team members.
 </li>
 <li>
 Ownership mindset, with clear accountability and decision‑making skills.
 </li>
 <li>
 Excellent communication skills, able to engage effectively with customers and internal stakeholders.
 </li>
 <li>
 Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.
 </li>
 <li>
 Ability to lead processes, not just execute them, and continuously improve ways of working.
 </li>
 </ul>
 
 
 Systems &amp; Technical Skills
 
 
 <ul>
 <li>
 SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.
 </li>
 <li>
 Excel skills (reporting, tracking, follow‑ups) are required.
 </li>
 <li>
 Comfortable working with systems, data, and structured processes.
 </li>
 </ul>
 
 
 Team &amp; Environment
 
 
 <ul>
 <li>
 You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.
 </li>
 <li>
 The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.
 </li>
 </ul>
 
 
 Languages
 
 
 <ul>
 <li>
 Fluent English is mandatory.
 </li>
 <li>
 Arabic is required.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Our offer
 
 
 
 At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.
 
 
 
 People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.
 
 
 
 
 
 Committed to Diversity, Equity and Inclusion
 
 
 
 At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.
 
 If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.
 
 
 
 
 
 We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
 
 
 
 
</div>

Customer Services Supervisor & Logistics Specialist (m/w/d)

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Officer - Medical Customer Service
 
 will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
 </li>
 <li>
 Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
 </li>
 <li>
 Follow standard procedures and company guidelines to resolve issues professionally and consistently.
 </li>
 <li>
 Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
 </li>
 <li>
 Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
 </li>
 <li>
 Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
 </li>
 <li>
 Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
 </li>
 <li>
 Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
 </li>
 <li>
 Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
 </li>
 <li>
 Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
 </li>
 <li>
 Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
 </li>
 <li>
 Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
 </li>
 <li>
 6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
 </li>
 <li>
 Experience in the healthcare or insurance industry is preferred.
 </li>
 <li>
 Excellent English communication skills, both verbal and written.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with a customer-first approach.
 </li>
 <li>
 Proficiency in customer service software and tools; computer literacy is required.
 </li>
 <li>
 Ability to handle high call volumes and perform well under pressure.
 </li>
 <li>
 Flexible to work shifts, including evenings, nights, weekends, and public holidays.
 </li>
 <li>
 Empathy, adaptability, and resilience in dynamic, customer-focused environments.
 </li>
 </ul>
 
 
</div>

Medical Customer Service Officer

Sutherland

<div>
 
 Company Description
 
 
 
 Pipeline
 
 
 
 Job Description
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
 </li>
 <li>
 Communicating clearly and confidently over the phone
 </li>
 <li>
 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ✅ Who Can Apply?
 
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 
 
 </li>
 </ul>
 Real opportunities for career growth and promotion.
</div>

Customer service job

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