accountant – accounts receivable (junior)

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call center - english customer service Jobs in Cairo

call center - english customer service

community manager (executive) Jobs in Cairo

community manager (executive)

contact center advisor

customer service manager

Majid Al Futtaim

<div>
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer | MAF Properties | Shopping malls.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
 </li>
 <li>
 Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
 </li>
 <li>
 Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or any relevant field.
 </li>
 <li>
 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
 </li>
 <li>
 Very Good English level.
 </li>
 <li>
 Excellent communication and problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Officer (Maadi)

ALEXBANK

<div>
 
 Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 
 
 If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 
 Job Duties
 
 
 
 
 
 
 <ul>
 <li>
 Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
 </li>
 <li>
 Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 <ul>
 <li>
 University degree.
 </li>
 <li>
 Knowledge of the Banking Services &amp; Products.
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 0-2 years of experience
 </li>
 <li>
 Passing of the bank&rsquo;s formal entry assessments and panels for this position
 </li>
 </ul>
 
 
</div>

Customer Service Officer

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Officer - Medical Customer Service
 
 will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
 </li>
 <li>
 Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
 </li>
 <li>
 Follow standard procedures and company guidelines to resolve issues professionally and consistently.
 </li>
 <li>
 Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
 </li>
 <li>
 Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
 </li>
 <li>
 Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
 </li>
 <li>
 Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
 </li>
 <li>
 Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
 </li>
 <li>
 Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
 </li>
 <li>
 Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
 </li>
 <li>
 Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
 </li>
 <li>
 Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
 </li>
 <li>
 6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
 </li>
 <li>
 Experience in the healthcare or insurance industry is preferred.
 </li>
 <li>
 Excellent English communication skills, both verbal and written.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with a customer-first approach.
 </li>
 <li>
 Proficiency in customer service software and tools; computer literacy is required.
 </li>
 <li>
 Ability to handle high call volumes and perform well under pressure.
 </li>
 <li>
 Flexible to work shifts, including evenings, nights, weekends, and public holidays.
 </li>
 <li>
 Empathy, adaptability, and resilience in dynamic, customer-focused environments.
 </li>
 </ul>
 
 
</div>

Medical Customer Service Officer

Mumzworld.com

<div>
 
 Role Overview:
 
 
 
 Mumzworld is looking for a strong, hands-on Head of Customer Experience &amp; Customer Service to lead and transform our customer function across multiple markets, languages, and channels.
 
 
 This is not a pure strategy role. We need someone who can manage daily operations, diagnose customer pain points, and build the future of customer service at the same time.
 
 
 
 The role has three core pillars:
 
 
 
 
 Customer Service Operations:
 
 
 
 Run the customer service machine with excellence, efficiency, quality, cost discipline, and strong KPI ownership.
 
 
 
 Customer Experience / CXP:
 
 
 
 Act as the voice of the customer across the company, using NPS, CSAT, complaints, reviews, and service data to identify pain points and push root-cause fixes across departments.
 
 
 
 Agentification &amp; Automation:
 
 
 
 Lead the transformation of CS and CXP workflows through AI agents, automation, agent-assist tools, and smarter processes.
 
 
 
 What You Will Be Doing:
 
 
 2. Customer Experience / CXP
 
 
 3. Agentification, AI &amp; Automation
 
 
 What You Will Need:
 
 
 Mindset &amp; Skills:
 
 
 Success Metrics:
 
 
 Why This Role Matters
 
 
 
 <ul>
 <li>
 Customer Service Operations
 </li>
 <li>
 Lead customer service operations across multiple markets, channels, and languages, including Arabic and English.
 </li>
 <li>
 Own frontline and back-office performance across chat, WhatsApp, email, phone, social media, escalations, and CS sales.
 </li>
 <li>
 Manage in-house and BPO teams through strong operating routines, governance, workforce management, and performance discipline.
 </li>
 <li>
 Drive core CS KPIs: SLA, AHT, first contact resolution, quality, productivity, backlog, escalation rate, contact rate, and cost per contact.
 </li>
 <li>
 Build a high-performance culture across agents, team leaders, QA, WFM, and support teams, ensuring TLs coach agents rather than only manage queues.
 </li>
 <li>
 Own the measurement and improvement of customer happiness through NPS, CSAT, reviews, complaints, sentiment, and operational service data.
 </li>
 <li>
 Build a structured Voice of Customer engine that turns customer feedback into clear, quantified, and actionable priorities.
 </li>
 <li>
 Identify root causes behind poor customer experience across CS, logistics, fulfilment, product, catalogue, commercial, marketplace, marketing, and technology.
 </li>
 <li>
 Work cross-functionally to ensure customer pain points are not only reported, but actually fixed
 </li>
 <li>
 Improve the full customer journey from browsing and checkout to delivery, returns, refunds, escalations, and repeat purchase.
 </li>
 <li>
 Lead the agentification agenda within Customer Service and Customer Experience, starting from real workflows and operational pain points.
 </li>
 <li>
 Identify manual, repetitive, and high-volume workflows that can be automated through AI agents, rule-based automation, and agent-assist tools.
 </li>
 <li>
 Partner with Product, Tech, Data, and AI teams to design practical solutions that reduce manual work and improve speed, accuracy, and consistency.
 </li>
 <li>
 Drive adoption of AI tools across frontline teams, ensuring tools are embedded into daily routines and not just launched.
 </li>
 <li>
 Measure impact through deflection rate, automation accuracy, AHT reduction, manual workload reduction, cost per contact improvement, and customer satisfaction.
 </li>
 <li>
 Data, Governance &amp; Cross-Functional Leadership
 </li>
 <li>
 Build clear executive visibility on CS and CX performance, risks, opportunities, and required interventions.
 </li>
 <li>
 Run strong daily, weekly, and monthly operating routines, including performance reviews, root-cause reviews, and campaign readiness checks.
 </li>
 <li>
 Translate data into clear narratives for leadership, showing what is improving, what is broken, and where action is needed.
 </li>
 <li>
 Work closely with Operations, Logistics, Fulfilment, Product, Tech, Commercial, Marketplace, Catalogue, Marketing, and Growth teams.
 </li>
 <li>
 Represent the customer in leadership discussions with facts, judgment, and practical recommendations.
 </li>
 <li>
 8 to 12+ years of experience in customer service operations, customer experience, customer operations, or customer support leadership.
 </li>
 <li>
 Proven experience managing large CS teams across multiple markets, ideally in e-commerce, marketplaces, digital platforms, retail, logistics, or tech-enabled businesses.
 </li>
 <li>
 Strong experience managing multilingual teams, especially Arabic and English support operations.
 </li>
 <li>
 Deep knowledge of CS KPIs, workforce management, quality assurance, BPO management, team leader structures, and operational governance.
 </li>
 <li>
 Strong exposure to NPS, CSAT, Voice of Customer, complaint analysis, customer journey improvement, and cross-functional CX projects.
 </li>
 <li>
 Practical understanding of CRM systems, chatbots, agent-assist tools, knowledge bases, workflow automation, AI agents, and customer service automation.
 </li>
 <li>
 Operationally strong: Runs the daily CS machine with discipline, structure, and accountability.
 </li>
 <li>
 Customer-first: Identifies what creates customer frustration and pushes the business to fix
 </li>
 <li>
 Builder mindset: Creates structure in a messy environment without waiting for perfect tools or systems.
 </li>
 <li>
 Agentification mindset: Practical about AI, automation, and bottom-up workflow redesign.
 </li>
 <li>
 Data-driven: Uses data to diagnose problems, prioritize actions, and measure impact.
 </li>
 <li>
 Hands-on leader: Goes deep into tickets, workflows, dashboards, agent behavior, and customer complaints.
 </li>
 <li>
 Cross-functional influencer: Pushes other teams with facts, clarity, and persistence.
 </li>
 <li>
 SLA, AHT, productivity, backlog, quality, and cost per contact improvement
 </li>
 <li>
 First contact resolution and escalation reduction CSAT, NPS, sentiment, and complaint reduction Contact rate / contacts per gross order improvement
 </li>
 <li>
 Shrinkage, adherence, attrition, and team leader coaching effectiveness
 </li>
 <li>
 Automation adoption, deflection rate, AI accuracy, and manual workload reduction
 </li>
 <li>
 Measurable reduction in key customer pain points across logistics, product, catalogue, commercial, marketplace, and tech
 </li>
 <li>
 CS contribution to assisted sales, conversion, retention, and customer lifetime value
 
 
 </li>
 </ul>
 Customer service is one of the strongest trust builders for mothers and families. At Mumzworld, this role is not only about managing a support team. It is about building a customer experience engine that listens to customers, fixes root causes, and uses AI to make service faster, smarter, and more human.
 
 
 You will own the daily service machine, represent the voice of the customer across the company, and lead the agentification of one of Mumzworld&rsquo;s most operationally rich functions.
</div>

Head of Customer Experience & Customer Service

Breadfast

<div>
 
 
 Role Objectives :
 
 
 
 The Assistant Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of order
 
 
 fulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &amp;
 
 
 Last Mile Operations Manager.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Assist in managing FP Operations on the ground.
 </li>
 <li>
 Ensure orders are being filled and shipped timely and accurate.
 </li>
 <li>
 Prevents product damage and shrinkage, accidents, and occupational hazards.
 </li>
 <li>
 Effectively monitors the flow of goods through the stock management system.
 </li>
 <li>
 Maintain a clean and safe work environment.
 </li>
 <li>
 Prepares necessary SOPs for fulfillment processes.
 </li>
 <li>
 Assist in analyzing current operations and make recommendations on ways to improve.
 </li>
 <li>
 Maintain the highest standards of customer service by immediately attending to and resolving customer issues.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Knowledge of warehouse software packages and MS Office proficiency.
 </li>
 <li>
 Analytical thinking skills.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Problem solving skills.
 </li>
 <li>
 Good command of the English language.
 </li>
 <li>
 Multi-functional team leadership skills.
 </li>
 <li>
 Conflict resolution skills.
 </li>
 <li>
 Able to work on shift basis.
 </li>
 </ul>
 
 
</div>

Assistant Dark Store Manager

Teradata

<div>
 
 Role Summary
 
 
 
 
 Service Experience Manager III
 
 
 
 The Service Experience Manager III (SEM III) is responsible for ensuring operational excellence and a consistently high‑quality customer experience across complex, mission‑critical Teradata environments. This role partners closely with customer executives and operational leaders to stabilize, optimize, and continuously improve analytics platforms across cloud and on‑premises deployments.
 
 
 The SEM III acts as a trusted advisor, service owner, and escalation leader&mdash;driving customer satisfaction, value realization, and long‑term retention through strong service governance, data‑driven insights, and proactive risk management.
 
 
 
 What You&rsquo;ll Be Responsible For
 
 
 
 
 Customer &amp; Service Ownership
 
 
 
 <ul>
 <li>
 Own the end‑to‑end service experience for assigned enterprise customers.
 </li>
 <li>
 Build trusted relationships with executive and operational stakeholders.
 </li>
 <li>
 Act as the single point of accountability for service performance, SLAs, and customer outcomes.
 </li>
 <li>
 Support contract renewals by clearly articulating delivered value and service performance.
 </li>
 <li>
 Identify service and product expansion leads
 
 
 </li>
 </ul>
 
 Operational Excellence &amp; Risk Management
 
 
 
 <ul>
 <li>
 Assess customer environments using ITSM and operational maturity frameworks.
 </li>
 <li>
 Identify performance, stability, and adoption improvement opportunities.
 </li>
 <li>
 Proactively manage operational risk, change, and configuration activities.
 </li>
 <li>
 Apply industry best practices (e. g. , ITIL, change and release management), with additional rigor for regulated industries.
 
 
 </li>
 </ul>
 
 Incident &amp; Escalation Leadership
 
 
 
 <ul>
 <li>
 Lead customer onboarding into Teradata service offerings.
 </li>
 <li>
 Serve as the focal point during critical incidents and escalations.
 </li>
 <li>
 Coordinate cross‑functional teams (engineering, support, services) during high‑severity events.
 </li>
 <li>
 Drive root cause analysis and corrective action planning after critical incidents.
 
 
 </li>
 </ul>
 
 Customer Experience &amp; Insight
 
 
 
 <ul>
 <li>
 Monitor and improve customer satisfaction and NPS.
 </li>
 <li>
 Use service data (incidents, consumption, surveys, trends) to gain a 360‑degree customer view.
 </li>
 <li>
 Detect early signals of at‑risk renewals and lead mitigation plans.
 </li>
 <li>
 Advocate customer needs internally to improve or shape service offerings.
 
 
 </li>
 </ul>
 
 Service Delivery &amp; Performance Management
 
 
 
 <ul>
 <li>
 Review and communicate service metrics, SLA performance, and system health.
 </li>
 <li>
 Lead value‑based service reviews and roadmap discussions.
 </li>
 <li>
 Oversee coordination of Customer Support and Managed Service and consulting resources.
 </li>
 <li>
 Improve forecasting and service planning through data‑driven insights.
 
 
 </li>
 </ul>
 
 Technical &amp; AI‑Enabled Leadership
 
 
 
 <ul>
 <li>
 Provide high‑level technical guidance across cloud and on‑prem platforms.
 </li>
 <li>
 Act as a technical escalation point for complex customer issues.
 </li>
 <li>
 Promote and apply AI‑enabled tools for service analytics, reporting, trend detection, decision support and opportunity identification.
 </li>
 <li>
 Leverage AI insights to improve operational efficiency, predict risk, and enhance customer experience.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 3&ndash;5+ years in enterprise technology, services, or infrastructure roles.
 </li>
 <li>
 Proven experience managing large, complex customer relationships.
 </li>
 <li>
 Background supporting mission‑critical enterprise platforms across cloud and on‑prem environments.
 </li>
 <li>
 Experience with ITSM, operational excellence, and service governance.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong executive‑level communication and stakeholder management.
 </li>
 <li>
 Ability to lead through influence across multiple teams and organizations.
 </li>
 <li>
 Solid understanding of enterprise infrastructure, cloud platforms, Linux, and storage.
 </li>
 <li>
 Data‑driven mindset with experience interpreting service and operational metrics.
 
 
 </li>
 </ul>
 
 AI &amp; Modern Ways of Working
 
 
 
 <ul>
 <li>
 Hands‑on experience using AI‑enabled tools for analytics, reporting, or customer insights.
 </li>
 <li>
 Ability to translate AI‑generated insights into practical service and customer actions.
 </li>
 <li>
 Comfort adapting to emerging AI technologies to improve productivity and decision‑making.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, Business Technology, MIS, or equivalent practical experience.
 
 
 </li>
 </ul>
 Language Skills
 
 
 <ul>
 <li>
 Strong communication and presentation abilities
 </li>
 <li>
 Advanced proficiency in both English and Arabic
 </li>
 <li>
 Knowledge of additional languages, such as French, is desirable
 
 
 </li>
 </ul>
 # LI-AB1
 
 
 
 Why We Think You&rsquo;ll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
 
 
 Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. &ZeroWidthSpace; We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
</div>

Service Experience Manager

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and detail-oriented Assistant Food &amp; Beverage Manager to join our team in 6th of October City, Egypt. In this role, you will work closely with the Food &amp; Beverage Manager to ensure exceptional dining experiences for our guests while leading and developing our talented F&amp;B team.
 
 
 <ul>
 <li>
 Assist in managing daily operations of the food and beverage department, ensuring high standards of quality and service
 </li>
 <li>
 Collaborate with the F&amp;B Manager to develop and implement innovative menu concepts and service strategies
 </li>
 <li>
 Lead, train, and mentor F&amp;B team members to deliver outstanding customer service
 </li>
 <li>
 Monitor and maintain inventory levels, implement cost control measures, and optimize profitability
 </li>
 <li>
 Ensure compliance with food safety regulations and maintain a clean, safe working environment
 </li>
 <li>
 Resolve guest complaints promptly and professionally
 </li>
 <li>
 Assist in planning and executing special events and promotions
 </li>
 <li>
 Analyze sales data and guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in staff scheduling and payroll management
 </li>
 <li>
 Stay updated on industry trends and implement best practices in F&amp;B operations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a senior Food &amp; Beverage role, preferably in a hotel or restaurant setting
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field (preferred)
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent knowledge of food and beverage service procedures and standards
 </li>
 <li>
 Creative problem-solver with the ability to think quickly in a fast-paced environment
 </li>
 <li>
 Outstanding time management, communication, and interpersonal skills
 </li>
 <li>
 Flexibility to work various shifts, including early mornings, late nights, weekends, and holidays
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional dining experiences
 </li>
 <li>
 In-depth knowledge of various cuisines and current culinary trends
 </li>
 <li>
 Proficiency in inventory management and cost control techniques
 </li>
 <li>
 Experience with point-of-sale (POS) systems
 </li>
 <li>
 Food safety certification
 </li>
 <li>
 Fluency in English; knowledge of Arabic is a plus
 </li>
 </ul>
</div>

Assistant Food & Beverage Manager

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