customer success manager

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chat customer service representative Jobs in Cairo

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client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer - service

customer service manager

Talaat Moustafa Group

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute a comprehensive
 
 Customer Service Strategy
 
 tailored to the unique needs of a smart city, integrating digital platforms and on-site physical support.
 </li>
 <li>
 Establish
 
 Service Level Agreements (SLAs)
 
 , Key Performance Indicators (KPIs), and quality standards for all customer interactions and service delivery across the project lifecycle (pre-sale, during handover, post-occupancy).
 </li>
 <li>
 Implement advanced
 
 CRM systems
 
 and smart city technologies to manage customer data, service requests, and feedback efficiently and intelligently.
 </li>
 <li>
 Train, mentor, and manage a high-performing
 
 Customer Services team
 
 capable of handling complex real estate transactions and technical smart city inquiries.
 </li>
 <li>
 Foster a culture of
 
 customer-centricity
 
 and proactive problem-solving within the team and across inter-departmental operations (Sales, Operations, Technical/IT).
 </li>
 <li>
 Conduct regular performance reviews and provide continuous training on product knowledge (NOOR City features, smart infrastructure) and service delivery best practices.
 </li>
 <li>
 Act as the primary point of escalation for complex or high-priority customer issues, ensuring swift, effective, and satisfactory resolution.
 </li>
 <li>
 Oversee the
 
 handover process
 
 for units, ensuring a seamless and positive experience for new homeowners, including detailed orientation to smart home features and community amenities.
 </li>
 <li>
 Manage a robust
 
 feedback loop
 
 , analyzing customer satisfaction data (CSAT, NPS) and insights to drive continuous improvement in NOOR City&rsquo;s service offerings and smart technology integration.
 </li>
 <li>
 Coordinate with the
 
 Facilities Management
 
 and
 
 Smart City Operations
 
 teams to ensure rapid response and resolution of maintenance and technical service requests.
 </li>
 <li>
 Develop clear and accessible customer communication channels, including digital portals, dedicated hotlines, and physical customer service centers within NOOR City.
 </li>
 <li>
 Ensure compliance with all legal, regulatory, and company policies pertaining to real estate customer services in the Middle East region.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Real Estate, or a related field.
 </li>
 <li>
 A minimum of
 
 7-10 years of progressive experience
 
 in Customer Service/Customer Experience, with at least
 
 5 years in a management role
 
 within the
 
 Real Estate
 
 or
 
 Hospitality
 
 sectors, preferably with large-scale or luxury projects.
 </li>
 <li>
 
 Proven experience with CRM platforms
 
 (e.g., Salesforce, Microsoft Dynamics) and ticketing systems.
 </li>
 <li>
 Exceptional written and verbal communication skills in both
 
 English and Arabic
 
 are
 
 essential
 
 .
 </li>
 <li>
 Strong leadership, interpersonal, and negotiation skills.
 </li>
 </ul>
</div>

Customer Service Manager

Orange Business

<div>
 
 About Us
 
 
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Holds accountability for the Quality of solutions provided to Customer
 </li>
 <li>
 Acts as the customers' primary point of contact and an escalation point
 </li>
 <li>
 Has awareness of overall and service management profitability of their customers
 </li>
 <li>
 Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
 </li>
 <li>
 Work with the account team to sell Orange products and services
 </li>
 <li>
 Create and manage Service Improvement Plans triggered by:
 </li>
 <li>
 Quality Connect Survey (related to any and all functional areas)
 </li>
 <li>
 Customer Complaint (including those related to customer invoices
 </li>
 <li>
 Proactive Action (identified proactively by the CSM)
 </li>
 <li>
 Ensure customers complains are managed and resolved in a timely manner
 </li>
 <li>
 Prepares periodic customer service reviews
 </li>
 <li>
 Handles non-commercial customer queries and complex customer service issues
 </li>
 <li>
 Proactively inform customer and end-users in advance of any anticipated service interruptions
 </li>
 <li>
 Provides capacity analysis, forecasts and recommendations
 </li>
 <li>
 Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
 </li>
 <li>
 Handles change requests, tracking of change implementation, change reporting and change billing.
 </li>
 <li>
 Responsible for data integrity of customer information in all systems/tools
 </li>
 <li>
 Provides customer with up-to-date technical documentation, including the Customer Operations Guide
 </li>
 <li>
 Ensures all technical documentations are posted and updated
 </li>
 <li>
 Responsible for EEMEA, NAM, and APAC customers
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Degree level or equivalent (Business or Science Degree);
 </li>
 <li>
 5+ years of experience, preferably in a customer support in the telecommunication industry.
 </li>
 <li>
 ITIL foundations certification is a must
 </li>
 <li>
 Customer Service and Project Management Experience
 </li>
 <li>
 Possess virtual team management experience
 </li>
 <li>
 Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
 </li>
 <li>
 Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
 </li>
 <li>
 Able to work independently with initiative and proactivity
 </li>
 <li>
 Able to work well under pressure and can handle escalations calmly and competently
 </li>
 <li>
 Fluent in both spoken and written English
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 You have unique experiences, skills and passions. Why not bring them all to Orange?
 
 
 Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.
 
 
 We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
 
 
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Bupa

<div>
 
 Job Description
 
 
 
 
 Sales Delivery Service Team Manager
 
 
 
 
 Location:
 
 Cairo
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Sales
 
 
 
 Purpose Of The Role
 
 
 
 The Service Team Manager (STM) leads and engages a team of Business Support Hub Advisors and Sales Delivery Advisors Onboarding to deliver service excellence, meet productivity targets, and ensure compliance with company and regulatory standards. This role drives operational performance, optimizes team capacity and capability, and supports continuous improvement initiatives in collaboration with other functions. The STM also plays a key role in fostering employee engagement and supporting the Customer Service Manager (CSM) in creating a compliant, customer-focused environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Leadership &amp; People Performance
 
 
 
 Lead, coach, and develop a team of front-line employees to achieve performance and quality targets.
 
 
 Manage effectively in a hybrid working environment.
 
 
 Role model Bupa values and foster a high-engagement culture.
 
 
 Conduct regular coaching and development sessions, including formal personal development plans.
 
 
 Monitor competency levels and address performance or compliance issues swiftly.
 
 
 Deliver consistent communication through 1:1s, team meetings, and updates.
 
 
 
 Compliance &amp; Performance Metrics
 
 
 
 Deliver team plans aligned with service KPIs and business objectives.
 
 
 Maintain a robust control environment to ensure FCA regulatory compliance.
 
 
 Monitor performance metrics, analyze trends, and take proactive improvement actions.
 
 
 Own risk, incident, and compliance management for the team.
 
 
 
 Customer Experience &amp; Business Improvement
 
 
 
 Support and embed business initiatives that improve service efficiency and customer experience.
 
 
 Lead operational impact assessments for improvement projects and ensure sustainable change.
 
 
 Identify and implement opportunities for innovation and cost-effective service delivery.
 
 
 Benchmark against external best practices to enhance team performance.
 
 
 
 Internal &amp; External Relationships
 
 
 
 Liaise with stakeholders to ensure resource availability and operational delivery.
 
 
 Manage escalated customer queries and complaints, including those from brokers and corporate clients.
 
 
 Support management colleagues in delivering excellent customer and supplier experiences.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Strong written and verbal English communication skills.
 
 
 Experience managing front-line employees in a customer-focused or regulated environment.
 
 
 
 Contact Center/service Experience Preferred.
 
 
 
 Excellent interpersonal and communication skills.
 
 
 Ability to manage competing priorities and difficult conversations.
 
 
 Commercial mindset and proactive attitude.
 
 
 Strong stakeholder management and influencing skills.
 
 
 Resilience and adaptability in a fast-paced environment.
 
 
 Initiative and sound decision-making within agreed parameters.
 
 
 Thorough internal product knowledge.
 
 
 Strong planning and time management skills.
 
 
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;. We champion diversity and understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Sales Delivery Service Team Manager

Travelport

<div>
 
 Looking for candidates for the permanent position of
 
 Customer Success Manager
 
 based in Cairo, Egypt.
 
 
 
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 
 
 
 Responsibilities include:
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 </li>
 </ul>
 
 
 
 
 
 Who we are looking for in this role:
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 
 Airline and/or GDS experience preferable
 
 </li>
 <li>
 
 3+ years proven track record of successful customer relationship management and customer service
 
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 </li>
 </ul>
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
 
 
</div>

Customer Success Manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

The American University in Cairo

<div>
 
 
 Reports to:
 
 Associate Director, Scheduling and Student Services
 
 
 
 
 
 
 Purpose:
 
 
 
 The Manager, Contact Center is responsible for leading and managing all integrated contact center operations at the School of Continuing Education (SCE). Under the supervision of the Associate Director, Enrollment Services, the Contact Center Manager oversees inbound and outbound communication channels, ensuring that prospective and current learners receive accurate, timely, and high-quality information and support. The role plays a strategic function in aligning enrollment, instructional affairs, and outreach activities to deliver a seamless and uni&filig;ed service experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Operations Management:
 
 <ul>
 <li>
 Oversee all inbound and outbound communications, such as calls, emails, online inquiries, and outreach campaigns, to ensure accurate, timely, and customer-focused responses regarding SCE programs, eligibility, resources, policies, and procedures
 </li>
 <li>
 Manage and update Interactive Voice Response (IVR) content in coordination with the University telecommunication office
 </li>
 <li>
 Ensure business processes and documentation are regularly updated to re&fllig;ect best practices and organizational changes
 </li>
 </ul>
 
 Team Supervision and Development:
 
 <ul>
 <li>
 Supervise and coach contact center staff to ensure they are fully informed of SCE programs, new offerings, marketing campaigns, and outreach initiatives
 </li>
 <li>
 Conduct performance evaluations, provide regular feedback, and develop targeted training plans to enhance service quality and staff capabilities
 </li>
 <li>
 Plan and allocate work schedules to ensure adequate coverage during operational hours, peak periods, and staff absences; coordinate overtime as needed
 </li>
 </ul>
 
 Collaboration and Coordination:
 
 <ul>
 <li>
 Coordinate with internal stakeholders, including admissions, registration, IT and certi&filig;cation, marketing, and outreach teams, to ensure consistent messaging and efficient case resolution
 </li>
 <li>
 Collaborate with the web and online communication officer to ensure course and program information is accurate and regularly updated on digital platforms
 </li>
 <li>
 Work with other SCE offices to develop communication templates, email noti&filig;cations, and outreach materials aligned with new program launches and campaigns
 </li>
 <li>
 Strengthen coordination between departments to gather program information and address troubleshooting effectively
 </li>
 </ul>
 
 Service Quality and Reporting:
 
 <ul>
 <li>
 Monitor and analyze service performance metrics, preparing regular reports on call volume, response times, resolution rates, and customer satisfaction to support continuous improvement
 </li>
 <li>
 Act as the key liaison for problem resolution for students, faculty, and external partners, ensuring a positive service experience
 </li>
 <li>
 Ensure compliance with university regulations, including FERPA and data privacy standards, in all communications and data handling
 </li>
 </ul>
 
 Learner Engagement:
 
 <ul>
 <li>
 Coordinate and support outbound communication campaigns targeting prospective learners, returning students, companies, and partner organizations
 </li>
 <li>
 Align outreach efforts with enrollment and program objectives to strengthen engagement and conversion rates
 </li>
 <li>
 Prepare and submit monthly and periodic reports to the Associate Director for Enrollment Services.
 </li>
 <li>
 Participate in committees and special projects as assigned, contributing to strategic service improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, management or any relevant field
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Seven to nine years of previous experience including three years in related field in supervisory role
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent written and oral communication skills with the ability to communicate effectively and project a professional image in person, and in writing
 </li>
 <li>
 Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community
 </li>
 <li>
 Supervisory skills, strong sense of responsibility and commitment
 </li>
 <li>
 Ability to foster a cooperative work environment
 </li>
 <li>
 Ability to work well under pressure, take initiative and prioritize tasks; good time-management, problem solving, with exceptional customer service skills
 </li>
 <li>
 Self-managed, self-starter with a demonstrated ability to work independently given the assignment of responsibility; works well within a team as well
 </li>
 <li>
 Ability to maintain and exercise sound judgment and discretion in handling confidential information
 </li>
 <li>
 Confidence in independent decision-making is essential
 </li>
 <li>
 Ability to formulate and clearly articulate policies, procedures and practices
 </li>
 <li>
 Demonstrated aptitude and attitude for learning new tasks quickly and efficiently
 </li>
 <li>
 Strong tolerance for ambiguity in complex situations and managing through to resolution
 </li>
 <li>
 Ability to work effectively in a team environment
 </li>
 <li>
 Strong functional knowledge of the banner information system, and Argos reporting tool
 </li>
 <li>
 Excellent analytical and computer skills required, proficient with Microsoft Windows, Word, and Excel, PowerPoint, typing or keyboarding proficiency
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until November 26, 2025
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Explore 532+ Customer service manager in Cairo this November. Find roles across top companies and apply now to boost your career.

532 customer service manager jobs IN Cairo

Customer Service Manager

Customer Service Manager

Sales Delivery Service Team Manager

Customer Success Manager

Customer Service Team Lead

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

Customer Success Manager