accounting manager

operations manager

area manager, fullfillment centre operations Jobs in Cairo

area manager, fullfillment centre operations

associate crm manager

client relationship manager Jobs in Cairo

client relationship manager

customer service manager

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ol>
 <li>
 Facilitate with the day to day quality checks &amp; governance activities for Corporate CSU / CX
 </li>
 <li>
 Ensuring proper check &amp; balances in place for all CSU related Risk &amp; operational activities from a control &amp; risk perspective such as RCSA , Quality BCP , Access Management reviews.
 </li>
 <li>
 Acting as a Governance specialists for timely execution of tasks &amp; checks and development of processes and systems that would mitigate / eliminate risks and ensure smooth execution of CCSU team &amp; or Wholesale CX as per defined roles &amp; KPIs
 </li>
 <li>
 Facilitate the CX Governance head with formulating and executing governance tasks
 </li>
 </ol>
 
 
 
 
 Key result Areas
 
 
 
 
 
 
 <ul>
 <li>
 To ensure quality checks as per units defined process&rsquo; and KPIs
 </li>
 <li>
 To manage call center , CRM &amp; other related applications and ensure all are according to the policy parameters.
 </li>
 <li>
 To ensure all activities are managed timely &amp; effectively by governance team as per audit requirement &amp; in line with Unit&rsquo;s SOPs
 </li>
 <li>
 Review of logical security and system access controls and authorities.
 </li>
 <li>
 Review of RCSA Risk parameters
 </li>
 <li>
 Timely execution of RCSA testing as per defined frequency
 </li>
 <li>
 Finalization &amp; constant monitoring of BIA &amp; BCP
 </li>
 <li>
 Oversee the onboarding &amp; training of new joiners within CSU
 </li>
 <li>
 Formulise training plans
 </li>
 <li>
 Managing platforms &amp; execution of multiple VOCs across wholesale CX
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ol>
 <li>
 University graduate (Preferably with some quality assurance / Internal control / Audit background in a service environment)
 </li>
 <li>
 Bilingual (English &amp; Arabic)
 </li>
 <li>
 Min 5 years experience in financial institution with Customer Service / Call Center experience.
 </li>
 <li>
 Knowledge of the efficient working of Corporate Products , process &amp; Bank systems
 </li>
 <li>
 Familiarity with VOC platforms
 </li>
 <li>
 Hands on experience with NPS , NES
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Knowledge of Corporate products, process, audit control and system information is essential
 </li>
 </ol>
 
 
 
 
 Same Posting Description for Internal and External Candidates
 
</div>

Customer Service Manager

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Operations Manager

MAGRABi Retail Group

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 CRM Associate Manager play a key role in building customer relationship &amp; brand loyalty across our e-commerce and physical stores. This role will be responsible for developing, implementing, and optimizing a group-wide CRM strategy, working closely with teams like marketing, e-commerce, merchandising, operations teams..etc.
 
 
 This data-driven role will leverage the expertise in CRM platforms &amp; omni-channel marketing to craft compelling customer lifecycle communications. This will directly impact MAGRABi bottom line by improving key metrics like customer lifetime value (CLTV) and retention rate.
 
 
 
 
 
 
 Qualifications And Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any relevant field.
 </li>
 <li>
 Proficiency in CRM platforms (Emarsys or any similar CRM platform).
 </li>
 <li>
 Basic understanding of HTML.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel and PowerPoint
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7 to 10 years of experience in relevant field. Experience in CRM, Campaign Management. (E-Commerce, Retail or Service based industry &ldquo;Airlines, banks...etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop, implement &amp; optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.
 </li>
 <li>
 Prepare, update &amp; optimize the campaigns calendar in alignment with Creative, merchandising &amp; operations teams.
 </li>
 <li>
 Setup and manage marketing automated customer journeys across all product categories.
 </li>
 <li>
 Identify new CRM omnichannel opportunities to boost CRM KPIs like retention rate, frequency, repeat and lapsed customers reactivation.
 </li>
 <li>
 Track and optimize all campaigns &amp; marketing automation activities to maximize ROI.
 </li>
 <li>
 Manage and oversee the internal, external resources and assets needed for the execution of campaigns &amp; automation activities (i.e. data, content, logistics etc )
 </li>
 <li>
 Ensure cross-functional cooperation and alignment with all stakeholders involved in the execution of CRM activities (Ex: Creative, E-commerce, Performance, Merchandising, B2B, Operations &amp; Customer Service) Prepare, own, and manage the CRM budget.
 </li>
 <li>
 Prepare weekly CRM country dashboard and recurrent reports.
 </li>
 <li>
 Implement and monitor customer data gathering activities and initiatives in stores &amp; E-commerce to ensure data hygiene.
 </li>
 <li>
 Manage regular CRM workshops &amp; trainings with stores team to bridge the gap between stores &amp; office.
 </li>
 <li>
 Lead and mentor team members, ensuring their growth and meeting their objectives effectively.
 </li>
 </ul>
</div>

Associate CRM Manager

51Talk Headquarters

<div>
 
 
 Company Description
 
 
 
 
 
 Founded in 2011 and headquartered in Singapore, 51Talk is a world-leading EdTech company that provides English tutoring services for users of various age groups. Utilizing independently developed teaching systems, 51Talk creates an immersive and interactive environment for effective language learning. The company went public on the New York Stock Exchange in June 2016 and operates branches in Malaysia, Indonesia, Hong Kong, and mainland China. With students from over 50 countries and regions, and over twenty thousand quality teachers, 51Talk aims to empower individuals globally through technology-enhanced education.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Referral Operation Manager (Chinese Speaker) based in Qesm El Maadi. The Referral Operation Manager will be responsible for managing referral operations, including designing and implementing referral programs, tracking and analyzing referral data, and collaborating with different teams to optimize referral strategies. Additional tasks include communicating with customers, resolving issues promptly, and improving referral experience for both referrers and referees.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Fluency in Chinese and English
 </li>
 <li>
 Experience in referral program management and data analysis
 </li>
 <li>
 Excellent communication and teamwork skills
 </li>
 <li>
 Proficiency in MS Office and CRM software
 </li>
 <li>
 Strong problem-solving and organizational skills
 </li>
 <li>
 Ability to work independently and adapt to a fast-paced environment
 </li>
 <li>
 Previous experience in customer service or account management is advantageous
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 </ul>
</div>

Referral Operation Manager ( Chinese Speaker )

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Assistant Information Technology Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 What You Will Do
 
 
 
 Maintain harmonious and professional relationships with all departments and the Home Office.
 
 
 <ul>
 <li>
 Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
 </li>
 <li>
 Must have strong interpersonal skills and be able to relate to all levels of staff.
 </li>
 <li>
 Must be able to assist hotel guests with technical requirements and issues.
 </li>
 <li>
 Must be able to provide high levels of service and support to admin users as per the contracted Service Level Agreement.
 </li>
 <li>
 Assist in other areas of the accounting office as needed.
 
 
 </li>
 </ul>
 Product Functions
 
 
 <ul>
 <li>
 Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
 </li>
 <li>
 Establish and maintain user procedures and hardware familiarization for all systems.
 </li>
 <li>
 Provide administration services, to include: contribution to technology capital and operating budgets.
 </li>
 <li>
 Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation.
 </li>
 <li>
 Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
 </li>
 <li>
 Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property.
 </li>
 <li>
 Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, and virus protection management.
 </li>
 <li>
 Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards.
 </li>
 <li>
 Assist in the coordination of new acquisitions and major projects as required.
 </li>
 <li>
 Participate in property-level, corporate-initiated technology implementations.
 </li>
 <li>
 Good knowledge and support for Desktop OS and applications, including patches.
 </li>
 <li>
 Provide direct guest support and quality support to function rooms and conference services.
 </li>
 <li>
 Administer Lotus Notes, connection to global VPN, and other communication tools.
 </li>
 <li>
 Assist in the process of systems backup and recovery procedures.
 </li>
 <li>
 Assist in the management of third-party vendors.
 </li>
 <li>
 Provide 24 / 7 support for mission-critical systems.
 </li>
 <li>
 Assist with network support and security of the hotel network, and Active Directory maintenance.
 
 
 </li>
 </ul>
 Server Infrastructure maintenance, Network Infrastructure maintenance &ndash; wired &amp; wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
 
 
 <ul>
 <li>
 Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
 
 
 </li>
 </ul>
 Profit Functions
 
 
 <ul>
 <li>
 Recommend new applications as requested by hotels to streamline business processes.
 </li>
 <li>
 Implement technology &ldquo;best practices&rdquo;.
 </li>
 <li>
 Provide HSIA Guest and Customer support when no contract with third parties exists.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 Have college degree, preferably specializing in management or equivalent experience, is required.
 
 
 Know about Rooms &amp; Front Office, labor control, merchandising, and accounting.
 
 
 Have the ability to operate computer equipment and other Rooms &amp; Front Office computer systems.
 
 
 Have reading, writing, and oral proficiency in the English language.
 
 
 2+ years of previous experience in a similar role in five-star luxury hotels
 
 
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 Schedule &amp; Hours
 
 
 
 Full-time&ndash;Time Job with 5 working days a week.
</div>

Assistant Information Technology Manager

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 The Role!
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 What will you do?
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
 </li>
 <li>
 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, client stakeholders
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Forecast and track key account metrics/goals
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our service
 </li>
 <li>
 Liaise between the customer and internal teams
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role in the shipping/logistics/fulfillment field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 </li>
 <li>
 Proven ability to manage multiple tasks at a time while paying strict attention to detail
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment
 </li>
 <li>
 Natural relationship builder with integrity, reliability, and maturity
 </li>
 <li>
 Ability to prioritize among competing tasks
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Keen attention to detail and adherence to deadlines
 </li>
 <li>
 Experience with CRM system is a plus
 </li>
 <li>
 Able to work in a start-up field
 
 </li>
 </ul>
</div>

Account Manager (Fulfillment)

Waffarha

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee customer service operations across Egypt and KSA, ensuring high-quality support and compliance with company policies.
 </li>
 <li>
 Manage a multi-channel team handling chat, inbound calls, and merchant support for both countries.
 </li>
 <li>
 Supervise and resolve CPA complaints promptly, maintaining service standards and customer trust.
 </li>
 <li>
 Support and enhance customer experience across various services including bill payments, offers, and gaming.
 </li>
 <li>
 Lead payment troubleshooting in collaboration with vendors to ensure smooth transaction processes.
 </li>
 <li>
 Drive team development, providing coaching, mentoring, and proactive solutions to operational challenges.
 </li>
 <li>
 Utilize AI tools and technologies to improve efficiency and enhance call center performance.
 </li>
 <li>
 Monitor performance management metrics (AHT, SLA, CSAT, FCR, etc.), analyze trends, and take corrective action.
 </li>
 <li>
 Conduct regular quality assurance checks, ensuring agents meet service and communication standards.
 </li>
 <li>
 Act as the main contact for escalation handling, ensuring timely resolution of customer and merchant concerns.
 </li>
 <li>
 Prepare reporting and insights for management, highlighting performance, risks, and opportunities for improvement.
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Marketing, IT, Vendor Relations) to resolve service-impacting issues.
 </li>
 <li>
 Ensure full compliance with company policies, regulatory requirements, and data protection standards.
 </li>
 <li>
 Identify and implement process improvements to drive operational efficiency and customer satisfaction.
 </li>
 <li>
 Foster a culture of accountability, customer-centricity, and continuous improvement.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher.
 </li>
 <li>
 Minimum 5 years of experience in customer service, with at least 3 years in a supervisory role.
 </li>
 <li>
 Strong command of English, both written and spoken.
 </li>
 <li>
 Proven leadership, team development, and communication skills.
 </li>
 <li>
 Ability to make data-driven decisions and manage change effectively.
 </li>
 <li>
 Experience in managing multi-country operations (Egypt &amp; KSA) is preferred.
 </li>
 <li>
 Knowledge of AI applications in call centers is an added advantage.
 </li>
 <li>
 Passion for education, customer satisfaction, and operational excellence.
 </li>
 </ul>
</div>

Customer Care Supervisor

Explore 449+ Customer service manager in Cairo this September. Find roles across top companies and apply now to boost your career.