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account management team manager Jobs in Cairo

account management team manager

customer service manager

51Talk Headquarters

<div>
 
 
 
 About Us
 
 
 
 
 51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. You will be essential in leading our customer service function, drive service excellence, and ensure outstanding customer experiences.
 
 
 
 
 
 
 Job Title:
 
 Customer Service Manager
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage multiple customer service teams through their Team Leads to achieve service excellence and retention targets.
 </li>
 <li>
 Define customer care strategies and implement operational frameworks that align with business objectives.
 </li>
 <li>
 Oversee service performance metrics (response rate, resolution time, customer satisfaction, retention) and provide coaching to Team Leads.
 </li>
 <li>
 Collaborate with cross-functional teams (Academic, Sales, Product) to optimize the student experience and drive continuous improvement.
 </li>
 <li>
 Handle escalated issues and deliver sustainable solutions for high-impact cases.
 </li>
 <li>
 Develop and maintain SOPs, service standards, and knowledge bases to ensure consistency and scalability.
 </li>
 <li>
 Drive adoption of tools and technologies (CRM, analytics dashboards, automation/AI tools) to improve efficiency.
 </li>
 <li>
 Generate and present service performance reports with actionable insights to senior management.
 </li>
 <li>
 Build a strong service culture that emphasizes accountability, collaboration, and continuous learning.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in customer service or education-related fields, with at least 3 years in a managerial role leading teams and supervisors.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills with the ability to influence cross-functional stakeholders.
 </li>
 <li>
 Proven success in driving customer experience improvements and achieving service performance targets.
 </li>
 <li>
 Familiarity with CRM systems, reporting dashboards and service automation tools.
 </li>
 <li>
 Customer-oriented mindset with a passion of education and team development.
 </li>
 <li>
 Proficiency in both English and Arabic languages.
 </li>
 <li>
 Bachelor's Degree and above in relevant field.
 </li>
 </ul>
</div>

Customer Service Manager

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
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 <li>
 Provide the assigned portfolio of affluent customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 </li>
 <li>
 Maintain a superior customer service experience including pre-empting issues and proactive servicing
 </li>
 <li>
 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' "new to bank" affluent customers.
 </li>
 <li>
 Up-sell and cross-sell other bank products and services to existing customers
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 Minimize customer attrition
 </li>
 <li>
 Assist Branch manager in the setting of sales action plan related to the branch
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 University degree
 </li>
 <li>
 Minimum 5 years in retail banking, customer service
 </li>
 <li>
 Nature of job requires very good English, in presenting all business documents and report writing and in communicating with stakeholders
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 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Written &amp; oral communication
 </li>
 </ul>
 
 
</div>

Relationship Manager (New Cairo - Nasr City - Heliopolis)

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 
 
 
 Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
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 To ensure a high level of customer satisfaction is offered in the store.
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 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

ServiceFirst

<div>
 
 
 
 
 Hello Dear&nbsp;, This HR Mohamed From Service First , We are hiring now Loan Specialist Position
 
 
 
 
 
 
 
 Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement.
 
 
 
 
 &nbsp;
 
 
 
 
 Job Description:&nbsp;
 
 
 
 
 This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to Loan Department
 
 
 
 
 &nbsp;
 
 
 
 
 Benefits:&nbsp;
 
 
 
 
 Average Salary starting from 20k (Commissions In USD)
 
 
 
 
 Transportation Available, Door to Door for Females.
 
 
 
 
 Fast promotions within 3 to 6 months.
 
 
 
 
 Training Fully Paid
 
 
 
 
 Social &amp; Medical Insurance
 
 
 
 
 Fixed days off
 
 
 
 
 &nbsp;
 
 
 
 
 Work Conditions:&nbsp;
 
 
 
 
 Night Shifts.
 
 
 
 
 Outbound calls.
 
 
 
 
 9 working Hours including 1.5 Hour Break
 
 
 
 
 &nbsp;
 
 
 
 
 Requirements:&nbsp;
 
 
 
 
 Fluent English Speaker (B2) is A Must.
 
 
 
 
 Eager to learn.
 
 
 
 
 Customer service experience is a huge plus.
 
 
 
 
 No commitment for at least 6 months.
 
 
 
 
 Likes to have fun.
 
 
 
 
 &nbsp;
 
 
 
 
 Location: 5th Settlement, New Cairo
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other protected factors under federal, state or local law
 
 
 
 
 9$ /3 $ commission based
 
 
</div>

Customer Service Executive

Comtec (S.A.E)

<div>
 
 
 Job Purpose:
 
 
 
 The Senior Maintenance Contracts Advisor is responsible for managing and strengthening aftersales customer relations, promoting and managing maintenance contracts, improving customer loyalty, and ensuring continuous service quality. The role supports company growth through strong customer engagement and retention initiatives, aligned with business objectives and operational excellence.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Relations:
 
 
 <ul>
 <li>
 Build and maintain strong, long-term relationships with aftersales customers.
 </li>
 <li>
 Act as the primary point of contact for clients regarding maintenance contracts and aftersales services.
 </li>
 <li>
 Handle customer inquiries and complaints promptly and professionally, ensuring high levels of satisfaction.
 </li>
 <li>
 Follow up with customers after service visits to ensure service quality and customer satisfaction.
 </li>
 </ul>
 
 
 Contract Management:
 
 
 <ul>
 <li>
 Prepare, negotiate, and manage maintenance contracts and service agreements.
 </li>
 <li>
 Follow up with out-of-warranty customers to promote long-term service contracts.
 </li>
 <li>
 Ensure timely renewals, amendments, and updates to contracts based on customer needs and company policies.
 </li>
 <li>
 Coordinate service suspension notifications and renewal communications where applicable.
 </li>
 </ul>
 
 
 Service Quality &amp; Coordination:
 
 
 <ul>
 <li>
 Educate customers on the importance of preventive maintenance and services.
 </li>
 <li>
 Ensure smooth coordination with maintenance teams to deliver services efficiently and on time.
 </li>
 <li>
 Monitor service delivery against contract terms and generate regular reports for management.
 </li>
 <li>
 Track and improve service process flows to enhance customer experience.
 </li>
 </ul>
 
 
 Retention &amp; Loyalty Programs:
 
 
 <ul>
 <li>
 Develop and promote customer loyalty programs, including discounts and exclusive offers.
 </li>
 <li>
 Conduct targeted campaigns to re-engage inactive or lost customers.
 </li>
 <li>
 Analyze customer churn reasons and implement corrective actions to enhance retention.
 </li>
 </ul>
 
 
 Reporting &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Prepare monthly and quarterly reports on customer satisfaction, contract performance, and feedback trends.
 </li>
 <li>
 Update Scope of Work (SOW) documents regularly to reflect operational or client changes.
 </li>
 </ul>
 
 Continuously refine service offerings based on customer feedback, market trends, and competitor analysis.
 
 
 
 
 Job Requirements
 <ul>
 <li>
 
 Education:
 
 &nbsp;Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
 </li>
 <li>
 
 Experience:
 
 &nbsp;Minimum of 3 to 5 years of experience in aftersales, customer service, or contract management roles.
 </li>
 <li>
 
 Knowledge:
 
 &nbsp;Strong understanding of customer relationship management, maintenance services, and contract administration.
 </li>
 <li>
 
 Technical Skills:
 
 &nbsp;Proficient in Microsoft Office (Excel, Word, Outlook) and CRM or contract management software.
 </li>
 <li>
 
 Languages:
 
 &nbsp;Very good command of English (written and spoken); additional languages are a plus.
 </li>
 </ul>
 
 
 
 ﻿
 
 
 
 
 
 
</div>

Senior Maintenance Contracts Advisor

SSC HR Solutions

<div>
 The Job Holder is Responsible to lead technical and operational functions of the Computing and Mobile After-Sales department within the consumer electronics retail sector. And will oversee daily in-store service operations, assist in designing service packages, develop technical training materials, conduct training sessions, monitor KPIs, identify and address performance gaps and create actionable plans to drive continuous improvement and elevate overall service quality.
 
 
 <ul>
 <li>
 Supervise and manage daily in-store Computing and Mobile after-sales service operations to ensure efficient and high-quality customer support
 </li>
 <li>
 Assist in designing and refining service package contents to maximize customer satisfaction and service value
 </li>
 <li>
 Develop and prepare technical training materials and manuals to enhance team knowledge and skill levels
 </li>
 <li>
 Conduct regular technical training sessions for technicians to improve troubleshooting, repairs, and customer handling capabilities
 </li>
 <li>
 Monitor and evaluate team performance against established KPIs, analyse gaps, and implement strategies to improve results
 </li>
 <li>
 Create, develop, and execute comprehensive action plans to address operational inefficiencies and close performance gaps
 </li>
 <li>
 Collaborate with store management to ensure seamless communication and operational consistency
 </li>
 <li>
 Maintain and update technical documentation, warranty procedures, and service workflows
 </li>
 <li>
 Stay informed about the latest developments in Computing and Mobile technologies and repair techniques to ensure the team remains competitive and knowledgeable
 </li>
 <li>
 Oversee technical customer escalations, ensuring quick resolution and high customer satisfaction
 </li>
 <li>
 Continuously improve operational processes to boost efficiency, service quality, and customer experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering, computer Science, business
 </li>
 <li>
 Minimum Experience of 5 years of relevant experience
 </li>
 <li>
 Proven experience in consumer electronics retail after-sales service management for computing and mobile devices is a must
 </li>
 <li>
 Strong up to date troubleshooting and technical knowledge of computers, smartphones, tablets, and related peripherals
 </li>
 <li>
 Leadership and team management skills, with the ability to motivate and develop staff
 </li>
 <li>
 Experience in designing service packages and creating technical training content
 </li>
 <li>
 Proficiency in KPI management, gap analysis, and action plan development
 </li>
 <li>
 Excellent problem-solving, communication, and organizational skills
 </li>
 <li>
 Ability to adapt in a fast-paced retail environment and handle multiple priorities
 </li>
 </ul>
</div>

Technical and Operation Manager - Electronics Dept

Telda

<div>
 The Customer Experience Team Leader is responsible for overseeing the daily operations of the customer experience team, ensuring
 
 
 high-quality service delivery and customer satisfaction. This role involves managing team performance, providing training and
 
 
 support, and implementing best practices to enhance service efficiency. The Team Leader will also handle escalated customer issues,
 
 
 analyze service metrics, and collaborate with other departments to improve overall customer experience. Strong leadership,
 
 
 communication, and problem-solving skills are essential for success in this position.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Prepare Weekly/Monthly Business Reviews
 </li>
 <li>
 Incident Management and Reporting
 </li>
 <li>
 Social Media Complaint Management (Optional)
 </li>
 <li>
 Planned Leave Requests
 </li>
 <li>
 Daily Reporting
 </li>
 <li>
 Team Members Development Plans
 </li>
 <li>
 Agent Salary Issues
 </li>
 <li>
 Cascade KPI Attainment
 </li>
 <li>
 Detractor Validation
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Coaching on Invalid Cases Tracker Sheet
 </li>
 <li>
 Validate Raised Tickets on Jira
 </li>
 <li>
 Scheduling Breaks
 </li>
 <li>
 Outbound Calls
 </li>
 <li>
 Weekly Scheduling
 </li>
 <li>
 Monthly Reporting
 
 
 
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Leadership &amp; Team Building: Inspire, guide, and foster a collaborative team environment
 </li>
 <li>
 Communication: Strong verbal and written skills with team and stakeholders
 </li>
 <li>
 Problem-Solving &amp; Conflict Resolution: Identify issues, resolve conflicts, and implement effective solutions
 </li>
 <li>
 Customer Service: Committed to delivering exceptional customer experiences
 </li>
 <li>
 Analytical &amp; Reporting: Skilled in data analysis, KPI tracking, and reporting tools
 </li>
 <li>
 Time &amp; Resource Management: Prioritize tasks, manage shifts, and allocate resources effectively
 </li>
 <li>
 Coaching &amp; Mentoring: Support employee growth through training and performance feedback
 </li>
 <li>
 Project &amp; Incident Management: Handle projects, incidents, escalations, and process improvements
 </li>
 <li>
 Tools &amp; Systems: Proficient in KPI monitoring, Jira, social media engagement, and incident management systems
 </li>
 <li>
 Decision-Making: Approve leave, set goals, authorize actions, and drive continuous improvement
 </li>
 <li>
 Adaptability: Flexible in responding to changing priorities and business needs
 
 
 
 
 </li>
 </ul>
</div>

Customer Experience Agent - Team leader

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