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community manager executive

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

Talent 360 ME

<div>
 We are seeking a highly organized, proactive, and professional CEO Assistant / Office Manager to support top management and ensure smooth daily operations.
 
 
 Location: Masr El Gededa
 
 
 Working Hours: Sunday to Thursday (10:00 AM - 6:00 PM)
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide comprehensive administrative support to the CEO and management
 </li>
 <li>
 Manage calendars, meetings, and appointments efficiently
 </li>
 <li>
 Organize meetings, take minutes, and follow up on action points
 </li>
 <li>
 Handle confidential documents with a high level of discretion
 </li>
 <li>
 Coordinate with internal teams and external clients when needed
 </li>
 <li>
 Prepare reports, presentations, and Excel sheets
 </li>
 <li>
 Maintain organized filing systems and office operations
 </li>
 <li>
 Support ongoing projects and ensure timely follow-ups
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or a related field
 </li>
 <li>
 Minimum 1 year of experience in a similar role (Executive Assistant / Office Manager)
 </li>
 <li>
 Previous experience in Real Estate or Banking is a plus
 </li>
 <li>
 Fluent in English &amp; Arabic (written and spoken)
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 <li>
 Strong proficiency in MS Office (Excel, Word, Outlook, PowerPoint)
 </li>
 <li>
 High level of professionalism, confidentiality, and attention to detail
 </li>
 <li>
 Willingness and ability to travel outside Egypt when required (especially dubai)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Laptop provided
 </li>
 </ul>
</div>

CEO Assistant / Office Manager (Fluent Speaker)

Worldpanel

<div>
 
 
 Research Executive
 
 
 
 
 Office location: Cairo, Egypt
 
 
 
 
 Role Type: Permanent
 
 
 
 
 
 
 Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth
 
 
 
 
 
 
 About Worldpanel by Numerator
 
 
 
 
 
 
 Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.
 
 
 
 
 
 
 Reasonable Adjustments
 
 
 
 
 
 
 Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 
 Purpose:
 
 To develop a strong understanding of Worldpanel analysis &amp; services. Develop the analytical skills and knowledge required of this role, with the view to be an indispensable support to the Client Service Team in the Africa &amp; Middle East region with respect to responding to client data requests, handling analysis briefs for presentations by delivering timely, accurate and insightful information.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 Client Service Team Relationship
 
 
 <ul>
 <li>
 Assist client service teams across the region in producing regular reports, answer client briefs and other regular deliverables and projects
 </li>
 <li>
 Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face to face meetings
 </li>
 <li>
 Proactively seek to understand the teams&rsquo; markets and client businesses, using this knowledge to improve the work you do
 </li>
 </ul>
 
 
 
 
 
 Project Handling
 
 
 <ul>
 <li>
 Demonstrate real curiosity and a willingness to go the extra mile in dealings with teams on client projects
 </li>
 <li>
 Take ownership of client requests, ensuring they are acted upon by you or another member of the team in a timely fashion, where appropriate answering client queries with support from your line manager
 </li>
 <li>
 Where appropriate, take responsibility for the timely and accurate production of regular deliverables such as reports or Worldpanelonline.com portal updates
 </li>
 <li>
 Support the client service teams in client meetings/ onsite visits by preparing meeting material and handling follow-up requests
 </li>
 <li>
 Production and interpretation of Worldpanel special analyses with a focus on finding patterns in the data and highlighting key points
 </li>
 <li>
 Confidently start to use the more advanced capabilities within Powerview, our data software, such as user defined fields, level groups, etc
 </li>
 <li>
 Seek solutions to problems when they arise if errors occur, or processes break down
 </li>
 </ul>
 
 
 
 
 
 Basic Data &amp; Tracking
 
 
 <ul>
 <li>
 Demonstrate exceptional precision &amp; attention to detail, always focusing on accuracy
 </li>
 <li>
 Be responsible for/involved in producing the regular deliverables of data and ensuring that they are on time and accurately
 </li>
 <li>
 Understand the client&rsquo;s ways of working and ensure delivery of information meets these requirements
 </li>
 <li>
 Be able to retrieve data and understand the output from Powerview, WorldpanelOnline and any other software systems required
 </li>
 <li>
 Develop competence in charting data and be able to produce basic presentation decks
 </li>
 </ul>
 
 
 
 
 
 Analysis &amp; Insight
 
 
 <ul>
 <li>
 Begin to recognize patterns and draw logical conclusions based on your analysis of the data set
 </li>
 <li>
 Begin to learn how to build stories from the data
 </li>
 <li>
 Support line manager/client service teams in obtaining contextual information from different data sources
 </li>
 <li>
 Assist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills to develop a confident style in delivery.
 </li>
 <li>
 Build knowledge of FMCG environment including macro trends and Worldpanel&rsquo;s competitive environment
 </li>
 <li>
 Build category and brand awareness in order to be able to identify/explain key influencers to market performance
 </li>
 <li>
 Strive to add value to basic ad-hoc client data requests adding commentary and drawing out key findings
 </li>
 <li>
 Where appropriate, discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and the real needs are met first time
 </li>
 </ul>
 
 
 
 
 
 Team, People &amp; Self Development
 
 
 <ul>
 <li>
 Actively participate/visibly demonstrate and eagerness develop the required skills in training
 </li>
 <li>
 Seek opportunities to practice and apply what you have learned in training
 </li>
 <li>
 Take part in your own performance management using the Kantar appraisal system
 </li>
 <li>
 Ensure you maintain an up-to-date PDP with your line manager - monitor your progress, and find solutions for your development needs
 </li>
 <li>
 Engage with your line manager - seeking their feedback, input, and contribution to your development - act upon it appropriately asking for advice when relevant
 </li>
 <li>
 Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible
 </li>
 <li>
 Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team member
 </li>
 <li>
 Show that you are a positive, inquisitive individual who is prepared to go the extra mile and get involved
 </li>
 <li>
 Seek out opportunities to grow your client and category knowledge, by reading trade press, making store visits, having an opinion on your clients&rsquo; products and advertising (and their competitor products/advertising) for example.
 </li>
 </ul>
 
 
 
 
 
 Role Requirements &amp; Capabilities
 
 
 
 
 
 
 
 A person in this role is likely to have the ability to:
 
 
 <ul>
 <li>
 Provide a high level of attention to detail
 </li>
 <li>
 Operate as a friendly, flexible, and willing team member who seeks opportunities to help others and in doing so develop their own knowledge, and influence their own reputation positively
 </li>
 <li>
 Communicate effectively, as the job environment requires confident individuals who are socially adept (both in face-to-face and remote working environments)
 </li>
 <li>
 Organize own work and prioritize independently if required
 </li>
 <li>
 Be dependable and take responsibility for own work
 </li>
 <li>
 Bring enthusiasm and energy to the role
 </li>
 <li>
 Be inquisitive and interested in exploring theories &amp; ideas &ndash; using the available analytical tools to aid them
 </li>
 <li>
 Be self-disciplined in their approach to their work and learning
 </li>
 <li>
 Listen and seek feedback and take on board suggestions to help develop knowledge and skills
 </li>
 <li>
 Learn how to apply analytical skills to understand and synthesize data into key insights
 </li>
 </ul>
 
 
 
 
 
 A person aspiring towards promotion to Sr. Client Service Executive should be demonstrating:
 
 
 <ul>
 <li>
 Delivers presentations independently
 </li>
 <li>
 Proactive client planning
 </li>
 <li>
 Independent while talking to clients
 </li>
 <li>
 Professional courtesy and good communication skills when dealing with both clients and colleagues
 </li>
 <li>
 An interest in clients&rsquo; business, categories and an understanding as to how our service meets their needs
 </li>
 <li>
 An inquisitive mind regarding Kantar, Worldpanel, environment, client&rsquo;s business, and their categories
 </li>
 <li>
 Active interest in the industry sector with an up-to-date knowledge of key movements in the overall market and hot topics.
 </li>
 <li>
 A personal enthusiasm for understanding consumer and shopper behaviour
 </li>
 <li>
 Ability to make recommendations as to how to improve our service and deliverables
 </li>
 <li>
 Ability to interpret Worldpanel&rsquo;s Special Analysis and use them to explain brand, retailer or category performance
 </li>
 <li>
 Ability to deliver ad-hoc data requests directly to the client
 </li>
 <li>
 A strong track record of attending and actively participating in training
 </li>
 <li>
 Ownership of your self development in completing and managing your own PDP, highlighting areas where further development is required
 </li>
 </ul>
 
 
 
 
 
 Why Join Worldpanel?
 
 
 
 
 
 
 At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
 
 
 
 
 
 We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that&rsquo;s out of the ordinary and join us.
 
 
 
 
 
 We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.
 
 
 
 
 
 We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
 
</div>

Research Executive

Ericsson

<div>
 
 About This Opportunity
 
 
 
 Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development &amp; Maintenance , and IT Managed Services.
 
 
 This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.
 
 
 What You Will Do:
 
 
 <ul>
 <li>
 Lead BOS service excellence, managing team of senior services professionals.
 </li>
 <li>
 Accountable for services engagement and pre-sales including target topline and profitability.
 </li>
 <li>
 Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
 </li>
 <li>
 Secure service delivery readiness through competence planning inline with business and portfolio evolution.
 </li>
 <li>
 Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
 </li>
 <li>
 Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
 </li>
 <li>
 Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
 </li>
 <li>
 Set Individual Performance and Development goals for members with regular check-ins.
 </li>
 <li>
 Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
 </li>
 <li>
 Drive a Knowledge Sharing and Asset building culture across their community.
 </li>
 <li>
 Instill a culture of add-on sales and customer value maximization.
 
 
 </li>
 </ul>
 What You Will Bring:
 
 
 <ul>
 <li>
 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development &amp; maintenance, and IT managed services.
 </li>
 <li>
 Deep understanding of BOS portfolio including products and services.
 </li>
 <li>
 University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
 </li>
 <li>
 Strong People Manager track record leading Senior Team members and leading Leaders.
 </li>
 <li>
 Deep Telecom knowledge including understanding of Telecom networks, OSS &amp; BSS components and familiarity with TmForum (eTOM, SID, TAM)
 </li>
 <li>
 Advanced experience with IT Systems and Integration
 </li>
 <li>
 OSS and BSS full stack integrations and surrounding ecosystems
 </li>
 <li>
 API management &amp; microservice architecture
 </li>
 <li>
 Cloud-Native &amp; Platform transformation
 </li>
 <li>
 Data analytics, AI/ML applications in service operations
 </li>
 <li>
 In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
 </li>
 <li>
 Proven experience with MS IT and ADM related frameworks &ndash; ITIL, COBIT &amp; SAFe
 </li>
 <li>
 Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
 </li>
 <li>
 Recommended certifications (external): ITIL, Lean Six Sigma, PMP
 </li>
 <li>
 Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
 </li>
 <li>
 Strong consultative, presentation, and communication skills
 </li>
 <li>
 Proven track record to deliver results within a time sensitive and high-pressure environment.
 </li>
 <li>
 Highly proficient collaboration skills
 </li>
 <li>
 Solid ability to communicate effectively at executive levels.
 </li>
 <li>
 In-depth knowledge of running Organizational and Solution Level Governance.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 
 
 </li>
 </ul>
 Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements.
 
 
 Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to &ldquo;Life at Ericsson MEA&rdquo;, visit short video Click Here
 
 
 
 Why join Ericsson?
 
 
 
 At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
 
 
 What happens once you apply?
 
 
 
 Click Here to find all you need to know about what our typical hiring process looks like.
 
 
 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
 
 
 
 Req ID:
 
 776664
</div>

Head of  BOS Integrated Services Hub 1

Swedish Group EG

<div>
 
 We are introducing a new leadership role:
 
 
 Operations Manager &ndash; Projects &amp; Solutions
 
 , responsible for strengthening project governance, execution discipline, and operational coordination across our building solutions portfolio.
 
 Executive Brief
 
 This role will lead PMO operations and technical coordination while ensuring strong lifecycle governance, margin protection, and predictable project execution
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Lead daily PMO operations and governance rhythm
 </li>
 <li>
 Monitor project cost, timelines, and risk exposure
 </li>
 <li>
 Enforce project lifecycle discipline and quality gates
 </li>
 <li>
 Ensure structured documentation and reporting
 </li>
 <li>
 Implement project health monitoring systems
 </li>
 <li>
 Identify operational risks and margin leakage points
 </li>
 <li>
 Lead governance reviews and execution control meetings
 </li>
 <li>
 Review technical submissions and shop drawings
 </li>
 <li>
 Validate technical feasibility and coordination with production
 </li>
 <li>
 Align with fabrication and execution teams on project delivery
 </li>
 <li>
 Review high-value tenders and costing logic
 </li>
 <li>
 Validate BOQs and commercial assumptions
 </li>
 <li>
 Monitor margin stability and discount deviations
 </li>
 <li>
 Sales
 </li>
 <li>
 Specification team
 </li>
 <li>
 PMO
 </li>
 <li>
 Fabrication
 </li>
 <li>
 Execution teams
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 <ul>
 <li>
 10+ years experience in project-based environments
 </li>
 <li>
 Background in construction, building materials, or fit-out
 </li>
 <li>
 Strong understanding of BOQs, costing, and commercial validation
 </li>
 <li>
 Experience in project lifecycle governance and PMO operations
 </li>
 <li>
 Strong analytical and reporting capability
 </li>
 <li>
 Assertive leadership with strong stakeholder management skills
 
 
 </li>
 </ul>
</div>

Operations Manager – Projects & Solutions

Concentrix

<div>
 
 
 Ensure close collaboration with the sales team to offer comprehensive pre-sales support in order to successfully meet sales targets. Clearly demonstrate the value of the company's solution to potential customers. Enhance proficiency in the Microsoft Dynamics 365 technical approach and develop proposal plans to identify optimal solutions that align with the requirements for successful proposals.
 
 
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Secure new customer wins for Microsoft Dynamics: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager.
 </li>
 <li>
 Present Microsoft&rsquo;s Dynamics value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.
 </li>
 <li>
 Provide product overview and insights pertinent to customer needs and usage scenarios.
 </li>
 <li>
 Provide technical consultancy for Dynamics 365 Customer Engagement.
 </li>
 <li>
 Demonstrate a strong understanding of Microsoft Dynamics 365 and the Power Platform.
 </li>
 <li>
 Demonstrate aspects of the technical and business solution to customers over Teams
 </li>
 <li>
 Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions.
 </li>
 <li>
 Act as the key technical contact for the SMB Vendor Tele team with potential customers
 </li>
 <li>
 Conduct group and one-on-one training across the Center on subjects of expertise
 </li>
 <li>
 Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics
 </li>
 </ul>
 
 
 
 Skills Needed:
 
 
 
 <ul>
 <li>
 3-5 years of technology-related sales or business development experience; Experience working within a technical sales or presales environment is a Must.
 </li>
 <li>
 Exceptional presentation and demonstration skills and comfortable presenting at Senior Executive / Board level.
 </li>
 <li>
 Knowledge of Microsoft Dynamics 365 Customer Engagement solutions including the Sales, Customer Service and Customer Insights apps.
 </li>
 <li>
 Working knowledge of Dynamics 365 development options and capabilities.
 </li>
 <li>
 Knowledge of supporting Microsoft solutions including Microsoft 365 and Teams and how they operate with Dynamics 365.
 </li>
 <li>
 Solution Knowledge: Dynamics 365 Finance and Operations with minimum 3 years presales experience in D365. MB310/330/700
 </li>
 <li>
 Dynamics 365 Certifications is a must.
 </li>
 <li>
 Working understanding of complementary emerging technologies including AI and Microsoft Copilot.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, mathematics, or engineering.
 </li>
 <li>
 Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role
 </li>
 </ul>
 
 
 
 Language skills:
 
 
 
 
 French: Fluent (verbal and written)
 
</div>

Presales Consultant (Dynamics 365)

<div>
 We&rsquo;re the world&rsquo;s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
 
 
 Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what&rsquo;s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
 
 
 
 Job Details
 
 
 
 
 Research Executive
 
 
 Office location: Cairo, Egypt
 
 
 Role Type: Permanent
 
 
 
 Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth
 
 
 
 About Worldpanel By Numerator
 
 
 
 Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.
 
 
 
 Reasonable Adjustments
 
 
 
 Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
 
 
 
 Role Overview
 
 
 
 
 Purpose:
 
 To develop a strong understanding of Worldpanel analysis &amp; services. Develop the analytical skills and knowledge required of this role, with the view to be an indispensable support to the Client Service Team in the Africa &amp; Middle East region with respect to responding to client data requests, handling analysis briefs for presentations by delivering timely, accurate and insightful information.
 
 
 
 Role Description
 
 
 
 
 Client Service Team Relationship
 
 
 
 <ul>
 <li>
 Assist client service teams across the region in producing regular reports, answer client briefs and other regular deliverables and projects
 </li>
 <li>
 Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face to face meetings
 </li>
 <li>
 Proactively seek to understand the teams&rsquo; markets and client businesses, using this knowledge to improve the work you do
 
 
 </li>
 </ul>
 
 Project Handling
 
 
 
 <ul>
 <li>
 Demonstrate real curiosity and a willingness to go the extra mile in dealings with teams on client projects
 </li>
 <li>
 Take ownership of client requests, ensuring they are acted upon by you or another member of the team in a timely fashion, where appropriate answering client queries with support from your line manager
 </li>
 <li>
 Where appropriate, take responsibility for the timely and accurate production of regular deliverables such as reports or Worldpanelonline.com portal updates
 </li>
 <li>
 Support the client service teams in client meetings/ onsite visits by preparing meeting material and handling follow-up requests
 </li>
 <li>
 Production and interpretation of Worldpanel special analyses with a focus on finding patterns in the data and highlighting key points
 </li>
 <li>
 Confidently start to use the more advanced capabilities within Powerview, our data software, such as user defined fields, level groups, etc
 </li>
 <li>
 Seek solutions to problems when they arise if errors occur, or processes break down
 
 
 </li>
 </ul>
 
 Basic Data &amp; Tracking
 
 
 
 <ul>
 <li>
 Demonstrate exceptional precision &amp; attention to detail, always focusing on accuracy
 </li>
 <li>
 Be responsible for/involved in producing the regular deliverables of data and ensuring that they are on time and accurately
 </li>
 <li>
 Understand the client&rsquo;s ways of working and ensure delivery of information meets these requirements
 </li>
 <li>
 Be able to retrieve data and understand the output from Powerview, WorldpanelOnline and any other software systems required
 </li>
 <li>
 Develop competence in charting data and be able to produce basic presentation decks
 
 
 </li>
 </ul>
 
 Analysis &amp; Insight
 
 
 
 <ul>
 <li>
 Begin to recognize patterns and draw logical conclusions based on your analysis of the data set
 </li>
 <li>
 Begin to learn how to build stories from the data
 </li>
 <li>
 Support line manager/client service teams in obtaining contextual information from different data sources
 </li>
 <li>
 Assist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills to develop a confident style in delivery.
 </li>
 <li>
 Build knowledge of FMCG environment including macro trends and Worldpanel&rsquo;s competitive environment
 </li>
 <li>
 Build category and brand awareness in order to be able to identify/explain key influencers to market performance
 </li>
 <li>
 Strive to add value to basic ad-hoc client data requests adding commentary and drawing out key findings
 </li>
 <li>
 Where appropriate, discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and the real needs are met first time
 
 
 </li>
 </ul>
 
 Team, People &amp; Self Development
 
 
 
 <ul>
 <li>
 Actively participate/visibly demonstrate and eagerness develop the required skills in training
 </li>
 <li>
 Seek opportunities to practice and apply what you have learned in training
 </li>
 <li>
 Take part in your own performance management using the Kantar appraisal system
 </li>
 <li>
 Ensure you maintain an up-to-date PDP with your line manager - monitor your progress, and find solutions for your development needs
 </li>
 <li>
 Engage with your line manager - seeking their feedback, input, and contribution to your development - act upon it appropriately asking for advice when relevant
 </li>
 <li>
 Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible
 </li>
 <li>
 Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team member
 </li>
 <li>
 Show that you are a positive, inquisitive individual who is prepared to go the extra mile and get involved
 </li>
 <li>
 Seek out opportunities to grow your client and category knowledge, by reading trade press, making store visits, having an opinion on your clients&rsquo; products and advertising (and their competitor products/advertising) for example.
 
 
 </li>
 </ul>
 
 Role Requirements &amp; Capabilities
 
 
 
 
 A person in this role is likely to have the ability to:
 
 
 
 <ul>
 <li>
 Provide a high level of attention to detail
 </li>
 <li>
 Operate as a friendly, flexible, and willing team member who seeks opportunities to help others and in doing so develop their own knowledge, and influence their own reputation positively
 </li>
 <li>
 Communicate effectively, as the job environment requires confident individuals who are socially adept (both in face-to-face and remote working environments)
 </li>
 <li>
 Organize own work and prioritize independently if required
 </li>
 <li>
 Be dependable and take responsibility for own work
 </li>
 <li>
 Bring enthusiasm and energy to the role
 </li>
 <li>
 Be inquisitive and interested in exploring theories &amp; ideas &ndash; using the available analytical tools to aid them
 </li>
 <li>
 Be self-disciplined in their approach to their work and learning
 </li>
 <li>
 Listen and seek feedback and take on board suggestions to help develop knowledge and skills
 </li>
 <li>
 Learn how to apply analytical skills to understand and synthesize data into key insights
 
 
 </li>
 </ul>
 
 A person aspiring towards promotion to Sr. Client Service Executive should be demonstrating:
 
 
 
 <ul>
 <li>
 Delivers presentations independently
 </li>
 <li>
 Proactive client planning
 </li>
 <li>
 Independent while talking to clients
 </li>
 <li>
 Professional courtesy and good communication skills when dealing with both clients and colleagues
 </li>
 <li>
 An interest in clients&rsquo; business, categories and an understanding as to how our service meets their needs
 </li>
 <li>
 An inquisitive mind regarding Kantar, Worldpanel, environment, client&rsquo;s business, and their categories
 </li>
 <li>
 Active interest in the industry sector with an up-to-date knowledge of key movements in the overall market and hot topics.
 </li>
 <li>
 A personal enthusiasm for understanding consumer and shopper behaviour
 </li>
 <li>
 Ability to make recommendations as to how to improve our service and deliverables
 </li>
 <li>
 Ability to interpret Worldpanel&rsquo;s Special Analysis and use them to explain brand, retailer or category performance
 </li>
 <li>
 Ability to deliver ad-hoc data requests directly to the client
 </li>
 <li>
 A strong track record of attending and actively participating in training
 </li>
 <li>
 Ownership of your self development in completing and managing your own PDP, highlighting areas where further development is required
 
 
 </li>
 </ul>
 
 Why Join Worldpanel?
 
 
 
 At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
 
 
 We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that&rsquo;s out of the ordinary and join us.
 
 
 We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.
 
 
 We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
 
 
 
 Country
 
 
 
 Egypt
 
 
 
 Why join Kantar?
 
 
 
 We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
 
 
 And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We&rsquo;re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you&rsquo;re not an exact match, we&rsquo;d love to receive your application and talk to you about this job or others at Kantar.
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