customer service representative Jobs in Cairo

customer service representative

client affairs director

contracts management specialist Jobs in Cairo

contracts management specialist

customer care coordinator - receptionist Jobs in Cairo

customer care coordinator - receptionist

customer care specialist

client care manager

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
</div>

Customer Solutions Architect

Accenture

<div>
 
 SAP Cutover Associate Manager
 
 
 
 Location:
 
 
 
 Cairo, Egypt
 
 
 
 
 Accenture Technology
 
 
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients&rsquo; most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
 
 
 We are seeking for a new talent to join the Business &amp; Technology Integration team where you will have the opportunity to collaborate on an ERP roadmap implementation project.
 
 
 
 Job Description:
 
 
 
 Accenture is seeking a hands-on
 
 SAP Cutover Manager
 
 to coordinate Business and IT cutover activities for a large-scale SAP transformation program. This role will oversee the end-to-end cutover planning, readiness, execution, and stabilization across
 
 Human Capital Management (HCM)
 
 (SuccessFactors, Concur),
 
 Supply Chain Management (SCM)
 
 (S/4HANA, Ariba, OpenText, MDG), and
 
 Finance (FIN)
 
 (S/4HANA, MDG) workstreams. The SAP Cutover Manager will collaborate closely with Accenture functional and technical teams, client business and IT stakeholders, third-party vendors, the data migration partner, and the BCG PMO to ensure a seamless and well-controlled transition to the new SAP landscape. This program-critical role demands strong initiative, consistent oversight, hands-on delivery management, and a focus on minimizing disruption to business operations during go-live.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead the end-to-end cutover strategy, integrated planning, and execution across both Business and IT streams.
 
 </li>
 <li>
 Develop, maintain, and execute a comprehensive cutover plan, encompassing technical system activities, data migration loads, and business operational transitions.
 
 </li>
 <li>
 Coordinate regular cutover planning sessions, readiness reviews, mock cutover rehearsals, and go/no-go meetings with business and IT leadership.
 
 </li>
 <li>
 Ensure all cutover tasks are correctly sequenced, dependencies managed, and critical paths identified and monitored.
 
 </li>
 <li>
 Manage communications during cutover execution, ensuring timely updates, issue escalation, and decision support.
 
 </li>
 <li>
 Track and mitigate cutover-related risks, issues, and dependencies, escalating to program leadership as appropriate.
 
 </li>
 <li>
 Oversee Hypercare handover, stabilization activities, and early life support following go-live.
 
 </li>
 <li>
 Ensure continuity of business operations and minimal disruption throughout the cutover period.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Demonstrated experience managing complex ERP cutovers, including substantial experience with SAP S/4HANA programs.
 
 </li>
 <li>
 Strong understanding of SAP landscapes, integration points, and dependencies across both technical systems and business processes (SuccessFactors, Concur, Ariba, OpenText, MDG).
 
 </li>
 <li>
 Proven track record managing cutover planning across IT infrastructure and business operational activities.
 
 </li>
 <li>
 Practical experience leading mock cutovers, dress rehearsals, go-live execution, and Hypercare transitions.
 
 </li>
 <li>
 Excellent organizational and program management skills, with the ability to manage detailed runbooks, cross-team dependencies, and critical timelines.
 
 </li>
 <li>
 Strong leadership presence and the ability to influence and coordinate across business and technical teams.
 
 </li>
 <li>
 Expertise in cutover governance, risk management, contingency planning, and stakeholder engagement.
 
 </li>
 <li>
 Clear and effective communication skills, including escalation management.
 
 </li>
 <li>
 Proficiency in Microsoft Project, Excel (advanced), Jira, or equivalent planning and tracking tools.
 
 
 
 </li>
 
 Next Steps
 
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 
 Accenture Middle East:
 
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

SAP Cutover Associate Manager

<div>
 
 Job Summary:
 
 
 
 The Oracle ERP Support Service Associate Manager is responsible for overseeing the daily operations of Oracle ERP support services. This role ensures the timely resolution of ERP-related incidents, manages oracle quarterly updates and ensures that the client is getting the latest functionality and features following the standard practices, liaises with business and IT stakeholders, and coordinates with internal and external teams to maintain a high level of service delivery and user satisfaction. The role requires a strong technical and business background in Oracle ERP systems (Fusion), service management expertise, and leadership capability.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead and manage the ERP support team, including assigning tasks, monitoring performance, and ensuring high-quality service delivery.
 
 </li>
 <li>
 Oversee support and maintenance activities for Oracle ERP modules such as Financials, Procurement, Supply Chain, HCM, and Projects.
 
 </li>
 <li>
 Manage and ensure incidents are resolved, service requests, and problem tickets related to Oracle ERP.
 
 </li>
 <li>
 Ensure compliance with SLAs and KPIs for ERP support operations.
 
 </li>
 <li>
 Act as a liaison between IT, vendors, and business units to ensure efficient support and continuous improvement.
 
 </li>
 <li>
 Plan and oversee Oracle quarterly updates, needs to follow the standard practice to fix or apply any change on production environment.
 
 </li>
 <li>
 Lead root cause analysis for critical incidents and develop long-term resolution strategies. Prepare detailed incident and RCA reports, ensuring clear communication of key findings and corrective actions to client leadership to support recovery, continuous improvement, and risk mitigation.
 
 </li>
 <li>
 Ensure documentation of support procedures, system configurations, and known error databases.
 
 </li>
 <li>
 Conduct regular reviews and analysis of system performance, support trends, and user feedback. Generate and present weekly reports to stakeholders, providing clear insights into the status and effectiveness of ERP support services.
 
 </li>
 <li>
 Ensure comprehensive and up-to-date ERP documentation&mdash;including user guides, process models, test scripts, and configuration records&mdash;is maintained and aligned with ongoing support activities.
 
 </li>
 <li>
 Facilitate training and knowledge transfer for team members and end users.
 
 </li>
 <li>
 Manage vendor relationships and coordinate support escalation when necessary. To build governance, cadence and escalation process to make sure that support services is well structured
 
 </li>
 <li>
 Ensure compliance with security, audit, and data integrity standards.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or related field.
 
 </li>
 <li>
 7+ years of experience in Oracle ERP (EBS or Cloud) systems, with at least 3 years in a managerial or team lead role.
 
 </li>
 <li>
 Strong knowledge of Oracle ERP modules and architecture.
 
 </li>
 <li>
 Experience in managing ERP support in a complex enterprise environment.
 
 </li>
 <li>
 Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy, Manage engine).
 
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 
 </li>
 <li>
 Ability to manage cross-functional teams and multiple priorities.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 Oracle certifications (e.g., Oracle Cloud Infrastructure, Oracle Financials Cloud).
 
 </li>
 <li>
 Experience with Oracle Fusion Cloud applications.
 
 </li>
 <li>
 Project management experience or certification (PMP, PRINCE2).
 
 </li>
 <li>
 Experience in regulated or global enterprise environments.
 
 
 
 </li>
 
 Soft Skills:
 
 
 
 
 <li>
 Strong leadership and team management capabilities.
 
 </li>
 <li>
 Customer service mindset with a proactive approach to problem resolution.
 
 </li>
 <li>
 High attention to detail and ability to work under pressure.
 
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 
 </li>
 WHY JOIN US?
 
 
 
 <li>
 We offer a transparent, fast-paced career progression, with a focus on your strengths and continuous coaching from senior colleagues
 
 </li>
 <li>
 You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
 
 </li>
 <li>
 Flexible work arrangements and a range of benefits including competitive rewards
 
 </li>
 <li>
 You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
 
 </li>
 <li>
 You will also have opportunities to make a difference to the communities in which we work and live
 
 
 
 </li>
 NEXT STEPS:
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 Accenture Middle East:
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

Oracle ERP Support Service Associate Manager

ISG Intelligent Systems Group

<div>
 Job Title: Odoo Technical Developer
 
 
 
 Job Overview
 
 
 
 We are seeking a skilled
 
 Odoo Technical Developer
 
 to design, customize, and develop applications within the Odoo ERP framework. You will work closely with functional consultants to deliver tailored solutions that meet client requirements.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, and customize Odoo ERP modules based on client requirements.
 </li>
 <li>
 Develop new features, business logic, and system integrations.
 </li>
 <li>
 Work with PostgreSQL for database design and optimization.
 </li>
 <li>
 Create and maintain QWeb reports and web interfaces.
 </li>
 <li>
 Debug, maintain, and enhance existing Odoo modules.
 </li>
 <li>
 Collaborate with functional consultants to translate business needs into technical solutions.
 </li>
 <li>
 Ensure code quality, performance, and security best practices.
 </li>
 <li>
 Support deployment, upgrades, and bug fixes.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, or IT.
 </li>
 <li>
 Strong proficiency in Python and Odoo framework.
 </li>
 <li>
 Solid knowledge of PostgreSQL, XML, JavaScript, HTML, CSS, QWeb.
 </li>
 <li>
 Experience in Odoo ORM and API integrations (REST/SOAP).
 </li>
 <li>
 Familiarity with Git and Linux environments.
 </li>
 <li>
 Strong problem-solving and debugging skills.
 </li>
 <li>
 Previous experience in Odoo module development is highly preferred.
 </li>
 <li>
 Odoo Technical Certification is a plus.
 </li>
 </ul>
</div>

Odoo Technical Developer

Turner & Townsend

<div>
 
 Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.
 
 
 Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people&rsquo;s lives. Working in partnership makes it possible to deliver the world&rsquo;s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
 
 
 Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
 
 
 
 
 
 
 We are majority-owned by CBRE Group, Inc., the world&rsquo;s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
 
 
 Please visit our website: www.turnerandtownsend.com
 
 
 
 
 
 
 Job Description
 
 
 
 
 Turner &amp; Townsend is pleased to announce an opportunity for Egyptian Nationals based in Cairo to join our esteemed Real Estate team. This position allows you to engage in a wide variety of impactful and innovative projects.
 
 
 
 
 As part of our market-leading client base and diverse portfolio, this is an exceptional time to become a member of a growing business unit and advance your career within Turner &amp; Townsend.
 
 
 
 
 You will collaborate with a professional and ambitious team, receiving excellent support while also being encouraged to demonstrate your initiative and expertise.
 
 
 
 
 We invite you to join us in shaping the future of real estate and to take the next step in your professional journey with Turner &amp; Townsend.
 
 
 
 
 
 
 
 Scope:
 
 
 
 Cost Managers support our commission leads in varying types and sizes of projects either in the pre-contract estimating stages or post contract on site. Our projects can be complex and of significant size and value.
 
 
 
 
 
 
 
 Main Purpose of Role:
 
 
 
 
 
 &bull; To support the Commission Manager&rsquo;s, taking responsibility for allocated tasks.
 
 
 
 
 &bull; To provide excellent service delivery to clients, gain their trust and enhance our reputation.
 
 
 
 
 &bull; To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to construction completion.
 
 
 
 
 KEY EXPERIENCE REQUIREMENTS:
 
 
 
 
 &bull; Good knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.
 
 
 
 
 &bull; Solid experience and capability of pre-contract services from feasibility through to tendering, measurement and pricing of building and MEP works for estimating and preparation of Bills of Quantities.
 
 
 
 
 &bull; Experience of post-contract services, interim applications, change management processes and variation valuation.
 
 
 
 
 &bull; Experience of working with standard form contracts, FIDIC preferred and knowledge of contract procedures.
 
 
 
 
 &bull; Professional approach and confident in performing your role.
 
 
 
 
 &bull; Ability to work with contractors personnel with confidence and assurance.
 
 
 
 
 &bull; Procurement experience would be an advantage as well as experience in client facing.
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 &bull; Excellent measurement capability for building works and/or MEP works, accuracy and efficiency are essential.
 
 
 
 
 &bull; Knowledge of market prices and pricing of building works and/or MEP works.
 
 
 
 
 &bull; Production of full Bills of Quantities.
 
 
 
 
 &bull; Dealing effectively with post contract cost variances, change control processes and interim applications, where applicable.
 
 
 
 
 &bull; Taking personal responsibility for ensuring accuracy of work produced.
 
 
 
 
 &bull; Assisting the commission lead to ensure accurate and timely production of information and reports.
 
 
 
 
 &bull; Interfacing with the client, contractors and other consultants, where applicable.
 
 
 
 
 &bull; A desire to progress your career to the next level.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 Degree qualified in Quantity Surveying or similar.
 </li>
 <li>
 In country (Egypt) experience is required.
 </li>
 <li>
 Professional membership is an advantage i.e. MRICS.
 </li>
 <li>
 5 &ndash; 10 years of experience in similar roles.
 </li>
 <li>
 Good knowledge of the construction industry and technical matters.
 </li>
 <li>
 Prior consultancy experience is strongly preferred
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
 
 
 
 
 Please find out more about us at www.turnerandtownsend.com
 
 
 
 
 
 
 
 
 Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
 
 
 
 
 Twitter
 
 
 
 
 Instagram
 
 
 
 
 LinkedIn
 
 
 
</div>

Cost Manager

Lua AI (YC F25)

<div>
 
 Location: Cairo, Egypt (remote / hybrid) &middot; Reports to: Head of Operations - MENA
 
 
 &nbsp;
 
 
 
 About Lua
 
 
 
 Lua is the Agent OS. We build digital employees &mdash; agents that do a real job end to end: they read a company&rsquo;s own systems, make the decision, take the action, and get a little better every time they run. Not chatbots that answer questions &mdash; digital workers that do the work, on the company&rsquo;s own data and workflows, and everything they build stays owned by the business. Teams write their logic on Lua (agents, skills, tools, jobs, webhooks, guardrails) and we run the hard parts underneath: infrastructure, multi-provider model orchestration, data, channels (WhatsApp, Slack, Email, Instagram, Messenger, a voice-capable website widget, HTTP API) and monitoring.
 
 
 Our customers are the companies that run their markets &mdash; the operator of one of the world&rsquo;s most-visited heritage sites, a major travel-and-hospitality group, the largest supermarket chain in its country, a listed conglomerate spanning healthcare and consumer goods, large regional banks, social-commerce companies and a microinsurer covering over a million people &mdash; across Africa, the Middle East and South Asia. Together they employ 64,000+ people and turn over $5bn+ a year, and they all want the same thing: to be AI-native on the systems they already run, with nothing to rip out. Backed by Y Combinator, we&rsquo;ve raised $5.8M &mdash; and this is a chance to build the playbook, not inherit one.
 
 
 
 
 
 
 Responsibilities
 
 
 
 We&rsquo;re looking for a junior engineer to join the implementation team and help build and deploy AI agents for our mid-market customers. You&rsquo;ll work alongside a senior implementation engineer, learning the Lua platform and contributing to live customer projects from your first week.
 
 
 This is an apprentice-track role with a clear growth path. You&rsquo;ll start with structured work &mdash; environment setup, testing, knowledge base configuration &mdash; and grow into owning full implementations within 6 months.
 
 <ul>
 <li>
 
 Build agent skills and tools
 
 in TypeScript using the Lua CLI &mdash; the functions that let agents take real actions like API calls, data lookups, and webhook triggers.
 </li>
 <li>
 
 Set up and configure agent environments
 
 : sandbox for development, production for live deployments.
 </li>
 <li>
 
 Configure and manage client knowledge bases
 
 &mdash; the information agents use to answer questions and follow business rules.
 </li>
 <li>
 
 Run QA
 
 and testing cycles before deployment &mdash; test across channels (WhatsApp, web, Slack) and flag issues.
 </li>
 <li>
 Support the senior engineer on active implementations across the full build lifecycle.
 </li>
 <li>
 Write and maintain technical documentation for each implementation.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 1&ndash;2 years writing code
 
 &mdash; professional experience, bootcamp, side projects, or university projects. You need to be comfortable in TypeScript or JavaScript.
 </li>
 <li>
 
 Familiarity with REST APIs, JSON, and basic web architecture.
 
 You know what an endpoint is and how to test with Postman or similar.
 </li>
 <li>
 A fast learner who figures things out by doing, not by waiting for instructions. The platform, CLI, and agent architecture will all be new.
 </li>
 <li>
 Strong written communication &mdash; you&rsquo;ll be in Slack daily, writing updates, flagging blockers, and documenting your work.
 </li>
 <li>
 Reliable. When you say something is done and tested, it needs to actually be done and tested.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Experience with any chatbot or conversational AI platform.
 </li>
 <li>
 Familiarity with WhatsApp Business API, Slack API, or similar messaging platforms.
 </li>
 <li>
 Comfortable with Git, GitHub, and CLI tooling.
 </li>
 <li>
 Previous remote work experience.
 </li>
 </ul>
 
 
 
 
 
 Growth Path
 
 
 <ul>
 <li>
 
 Months 1&ndash;3:
 
 Support builds, learn the platform, follow the runbook, handle structured work.
 </li>
 <li>
 
 Months 3&ndash;6:
 
 Own specific integrations within an implementation. Run client test sessions.
 </li>
 <li>
 
 Months 6&ndash;12:
 
 Own an implementation end-to-end. Client-facing. Responsible for time-to-value on your accounts.
 </li>
 </ul>
 
 
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Hybrid - Most of our work is remote.
 </li>
 <li>
 Small team, massive ownership. No bureaucracy. Ship and iterate.
 </li>
 <li>
 Direct access to the founding team. Your work is visible and impactful from day one.
 </li>
 <li>
 A platform that&rsquo;s actually in production with real customers &mdash; not a pre-product startup.
 </li>
 </ul>
 
 
 
</div>

Junior Implementation Engineer, MENA

CBRE Excellerate

<div>
 
 Who We Are
 
 
 
 We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.
 
 
 We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
 
 
 
 Why choose us
 
 
 
 Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
 
 
 
 Job Purpose
 
 
 
 The purpose of the role is to: Supervise and provide support to the QHSE team across all FM &amp; PJM operations.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Implement and maintain CBRE Excellerate and client HSE Management Systems across all FM services, ensuring full compliance with company standards, client requirements, and local regulations.
 </li>
 <li>
 Conduct regular site inspections, audits, and safety walks across facilities (hard and soft services), identifying hazards and providing actionable feedback to FM teams and management to improve safety performance.
 </li>
 <li>
 Deliver HSE training, inductions, and toolbox talks for FM staff and contractors to enhance competency and promote a strong safety culture within occupied facilities.
 </li>
 <li>
 Review risk assessments and method statements (RAMS) for routine and non-routine FM activities, ensuring appropriate control measures are implemented.
 </li>
 <li>
 Ensure timely preparation and submission of HSE reports, including inspection reports, incident reports, and performance metrics, in line with contractual and corporate requirements.
 </li>
 <li>
 Enforce compliance with safety rules and procedures among FM staff, tenants, and contractors within operational facilities.
 </li>
 <li>
 Manage and control the Permit to Work (ATW/PTW) systems, ensuring high-risk activities properly authorized, monitored, and closed out.
 </li>
 <li>
 Inspect and verify the safety and compliance of tools, equipment, and maintenance activities, ensuring all equipment used on-site is fit for purpose and maintained in accordance with FM standards.
 </li>
 <li>
 Supervise and coordinate contractors and service providers, ensuring their work activities, risk assessments, and permits meet HSE and FM operational requirements.
 </li>
 <li>
 Monitor incident, accident, and near-miss investigations within facilities, identifying root causes and implementing corrective and preventive actions to avoid recurrence.
 </li>
 <li>
 Monitor environmental performance within facilities, including waste segregation, energy awareness, and proper disposal practices, in line with sustainability objectives and regulations.
 </li>
 <li>
 Liaise with clients, tenants, and regulatory authorities, ensuring all FM operations comply with applicable HSE legislation, permits, and statutory requirements.
 
 
 </li>
 </ul>
 
 
 What you will bring
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Science or a related field.
 </li>
 <li>
 Minimum 2&ndash;4 years of experience in HSE, preferably within Facility Management, operations, or construction environments.
 </li>
 <li>
 Professional HSE certifications such as NEBOSH IGC, IOSH, OSHA, or equivalent (NEBOSH preferred).
 </li>
 <li>
 Good knowledge of HSE regulations, Egyptian labor law, standards, and best practices, particularly in relation to FM activities (maintenance, contractor management, and occupied facilities).
 </li>
 <li>
 Strong communication skills in Arabic &amp; English (verbal and written), with the ability to engage effectively with clients, tenants, and contractors.
 </li>
 <li>
 Good interpersonal and behavioral skills, including teamwork, problem-solving, decision-making, and the ability to influence safe behaviors.
 </li>
 <li>
 Good presentation and training delivery skills, with the ability to conduct inductions, toolbox talks, and awareness sessions.
 </li>
 <li>
 Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
 </li>
 </ul>
</div>

HSE Supervisor (Cairo, Egypt)

Explore 28+ Client care manager in Cairo this July. Find roles across top companies and apply now to boost your career.