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customer care coordinator - receptionist Jobs in Cairo

customer care coordinator - receptionist

customer care coordinator receptionist

<div>
 
 Purpose Of The Role
 
 
 
 The Supply Chain Coordinator is responsible for managing and controlling all inventory and warehouse operation ensuring excellent records and implementation of inventory standard operating procedures. They will also manage supply sources and purchase services to facilitate manufacturing and anticipate demands.
 
 
 
 Main Accountabilities
 
 
 
 <ul>
 <li>
 Manage Stock and communicate with distributors regarding order status or delivery issues to ensure smooth operation of the supply chain.
 </li>
 <li>
 Maintain inventory levels by ordering materials needed for production to manage distributor restocking.
 </li>
 <li>
 Prepare purchase orders and arrange logistics to all distributors to ensure variety and availability of products.
 </li>
 <li>
 Collect information for KPIs of Distribution and Demand to support the demand planning team.
 </li>
 <li>
 Record weekly logistics feedback in terms of delivery time, availability (range and quantity)
 </li>
 <li>
 Coordinate with warehouse, supply chain, and operations before stock take in order to make necessary preparations.
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in logistics, supply chain, business administration or any relevant degree.
 </li>
 <li>
 0-2 years of experience in a relevant field.
 </li>
 </ul>
</div>

Supply Chain Coordinator

International Committee of the Red Cross - ICRC

<div>
 
 What We Do
 
 
 
 Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
 
 
 In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people &ndash; helping those who need it most, regardless of who they are and what side of the front line they are on.
 
 
 We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.
 
 
 
 Purpose
 
 
 
 Based in Cairo, under the supervision of the Regional Legal Adviser (RLA), the Legal Adviser 2 supports and coordinates with the Regional IHL Team in the NAME &ndash; this includes both Regional Legal Coordinator (RLC) based in KOW and RLA based in CAI - in advising NAME delegations on international humanitarian law (IHL) and national and/or international legal matters and conducts related legal work.
 
 
 S/he supported the RLAs and RLC to meet legal and policy objectives of other delegations in the region of concern.
 
 
 S/he initiates, formulates and implements strategies to address identified issues and delegation objectives in the legal domain. S/he supervises and guides research on and analysis of specific legal matters and broader sectors of the national legal system.
 
 
 
 Our values
 
 
 
 <ul>
 <li>
 At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
 
 
 
 </li>
 </ul>
 
 Accountabilities &amp; Functional Responsibilities
 
 
 
 <ul>
 <li>
 Analyses the situation, advises and provides guidance on the applicable national and international legal frameworks and norms in relation to support given by the R-IHL to delegation(s) activities, objectives, strategies and plans of action in order to address identified legal and other related issues.
 </li>
 <li>
 Drafts legal notes/analyses and contributes with legal aspects to working papers, summary reports, 'non-papers' etc. related to R-IHL activities and objectives.
 </li>
 <li>
 Performs independent research on and analysis of specific legal issues, as well as broader sectors of the national legal system(s).
 </li>
 <li>
 Supports IHL dissemination activities directed at specialized audiences and the public at large and supports the implementation of strategies, programmes and action plans related to IHL treaty participation, the development of relevant domestic legal and policy frameworks and mechanisms for their implementation.
 </li>
 <li>
 Provides legal advice and technical assistance to national authorities.
 </li>
 <li>
 Monitors developments in the national implementation of IHL and relevant international human rights law (IHRL) norms. Represents the R-IHL in meetings with external partners and contacts.
 </li>
 <li>
 Maintains relations with academic circles, supports the teaching of IHL and develops and maintains relations with influential players and a network of partners and contacts linked to legal questions and policy, as well as IHL promotion and implementation.
 </li>
 <li>
 Advises on socio-political and legal aspects of delegation strategy and operations.
 </li>
 <li>
 Supports protection objectives and activities (including in the fields of detention, missing persons, etc..
 </li>
 <li>
 Coordinates and supervises external consultancies on legal issues. May supervise staff related to her/his function.
 </li>
 <li>
 Supports, as relevant, the implementation of other prevention-related objectives of the delegation(s).
 
 
 
 </li>
 </ul>
 
 Reports to (role)
 
 
 
 <ul>
 <li>
 Regional Legal Adviser
 
 
 
 </li>
 </ul>
 
 People Management Responsibilities
 
 
 
 No
 
 
 
 Scope &amp; impact
 
 
 
 <ul>
 <li>
 Contributes to formulating and achieving delegation objectives in the contexts covered (for regional delegations, in the countries covered).
 </li>
 <li>
 Participates in the annual planning and budget process (Planning for Results) and monitors implementation of the legal and policy aspects.
 </li>
 <li>
 Contributes to meeting legal and policy objectives of other delegations in the same region (if assisting/supporting a Regional Legal Adviser/Coordinator).
 
 
 
 </li>
 </ul>
 
 Relationships
 
 
 
 <ul>
 <li>
 Internally, interacts/cooperates with members of the R-IHL (the RLC and RLA), IHL focal points, as well as different departments within the delegations and, as relevant, with technical reference persons at headquarters
 </li>
 <li>
 Externally, as relevant, interacts with government ministries, legislators, the judiciary, the armed and security services, international/regional organisations, academic circles, International Red Cross and Red Crescent Movement partners, and other influential actors and key institutions in the legal field within civil society also form part of their network.
 
 
 
 </li>
 </ul>
 
 Certifications / Education Required
 
 
 
 <ul>
 <li>
 University degree in law.
 </li>
 <li>
 Master's degree or specialization in IHL or related area of international public law .
 </li>
 <li>
 Fluent in either English and Arabic, French will be an asset.
 </li>
 <li>
 Computer proficiency.
 
 
 
 </li>
 </ul>
 
 Professional Experience Required
 
 
 
 <ul>
 <li>
 4&ndash;6 years' working experience in a similar function.
 </li>
 <li>
 Good knowledge of domestic legal and policy frameworks and structures.
 </li>
 <li>
 working experience in government or with experience in legislative drafting an asset.
 </li>
 <li>
 ICRC experience an advantage.
 </li>
 <li>
 Experience in academic teaching and research a strong asset.
 
 
 
 </li>
 </ul>
</div>

Legal Adviser

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit of excellence as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across the luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it through constant reinvention, a commitment to innovation, or the embrace of new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Our Fashion Consultants are responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience, and ensuring support in other key customer initiatives in-store.
 
 
 <ul>
 <li>
 Achieve individual and team sales targets while delivering excellent customer service
 </li>
 <li>
 Represent the brand and reflect its values in all customer interactions
 </li>
 <li>
 Build strong relationships with customers to encourage repeat business
 </li>
 <li>
 Understand customer preferences and provide personalized styling advice
 </li>
 <li>
 Stay updated on fashion trends, products, and current promotions
 </li>
 <li>
 Support in attracting new customers
 </li>
 <li>
 Assist customers in-store
 </li>
 <li>
 Work closely with the team to maintain a positive and collaborative environment
 </li>
 <li>
 Ensure store standards, visual merchandising, and stock replenishment are maintained
 </li>
 <li>
 Support and report any stock issues
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Previous experience in fashion retail
 </li>
 <li>
 Passion for fashion, styling, and customer service
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Good understanding of sales techniques and customer engagement
 </li>
 <li>
 Ability to build relationships and provide personalized recommendations
 </li>
 <li>
 Presentable, energetic, and customer-oriented personality
 </li>
 <li>
 Team player with a positive attitude
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.
 
 
 
 Using GenAI in Your Application Process
 
 
 
 To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, background, differing abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.
</div>

Fashion Consultant - Cairo

geidea

<div>
 
 Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 www.geidea.net
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for IT Vendor Management Team Leader
 
 
 
 
 
 
 Job purpose:
 
 
 
 The Vendor Management Team Leader is responsible for leading and optimizing vendor relationships to ensure cost efficiency, service quality, risk mitigation, and alignment with business objectives.
 
 
 This role exists to provide strategic oversight, governance, and performance management of third-party vendors. Without this role, the organization would face increased operational risk, higher costs, inconsistent service levels, limited scalability, and reduced accountability across vendor engagements.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Develop and implement the overall IT Vendor Management strategy aligned with the organization&rsquo;s digital transformation and business objectives.
 </li>
 <li>
 Lead vendor selection, RFP, and contract negotiation processes, ensuring commercial competitiveness, risk mitigation, and value maximization.
 </li>
 <li>
 Establish vendor governance framework, including performance review cadence, executive business reviews (EBRs), and escalation management structure.
 </li>
 <li>
 Drive cost optimization initiatives through contract consolidation, renegotiation, benchmarking, and identification of cost-saving opportunities across IT services.
 </li>
 <li>
 Ensure vendor risk management and compliance, including security, regulatory, data privacy, and business continuity requirements.
 </li>
 <li>
 Oversee contract lifecycle management, including renewals, amendments, terminations, and performance-based penalties or incentives.
 </li>
 <li>
 Collaborate with IT, Procurement, Legal, Finance, and Risk departments to ensure alignment in vendor strategy, contract terms, and compliance standards.
 </li>
 </ul>
 
 
 
 
 
 Must have technical / professional qualifications:
 
 
 <ul>
 <li>
 7&ndash;10 years of relevant experience in vendor management, procurement, supply chain, or operationsBachelor&rsquo;s degree in related field
 </li>
 <li>
 Vendor governance and performance management, Contract management and commercial negotiations, Risk, compliance, and supplier continuity planning
 </li>
 <li>
 Understanding of market dynamics, supplier ecosystems, and cost drivers
 </li>
 <li>
 Strong business and financial acumen
 </li>
 </ul>
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most:
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team
 
 
 
 
 
 We are changing lives by constantly striving for a better solution
 
 
 
 
</div>

IT Vendor Management Team Leader

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