customer service representative Jobs in Cairo

customer service representative

receptionist

client relations specialist Jobs in Cairo

client relations specialist

customer care coordinator / receptionist Jobs in Cairo

customer care coordinator / receptionist

customer care representative Jobs in Cairo

customer care representative

customer care coordinator receptionist

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator / Receptionist

Cornerstone Development

<div>
 
 
 
 Job Summary
 
 
 
 
 The Receptionist will serve as the first point of contact for our organization, providing exceptional customer service and support to clients, visitors, and staff. This role involves managing front desk operations, handling inquiries, and ensuring a welcoming environment.
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 - Greet and assist visitors and clients in a friendly and professional manner.
 
 
 
 
 - Answer phone calls and direct them to the appropriate personnel.
 
 
 
 
 - Manage scheduling and appointments for staff members.
 
 
 
 
 - Handle incoming and outgoing mail and packages.
 
 
 
 
 - Perform administrative tasks as needed, including data entry and filing.
 
 
 
 
 - Collaborate with various departments to facilitate smooth communication.
 
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 - 3-5 years of experience in a receptionist or administrative role.
 
 
 
 - High school diploma or equivalent; additional certification in office administration is a plus.
 
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 - Excellent verbal and written communication skills.
 
 
 
 
 - Strong interpersonal skills with the ability to interact effectively with diverse individuals.
 
 
 
 
 - Proficient in Microsoft Office Suite and basic computer skills.
 
 
 
 
 - Strong organizational skills and attention to detail.
 
 
 
 
 - Ability to multitask and prioritize tasks effectively.
 
 
 
 
 
 
 
 
</div>

Receptionist

Arabian Construction Co.

<div>
 
 At
 
 Arabian Construction Company (ACC)
 
 , we pride ourselves on professionalism, service excellence, and operational efficiency across every touchpoint&mdash;including our front office.
 
 
 We are seeking a
 
 Front Desk Receptionist
 
 to be the welcoming face of our organization and the first point of contact for clients, visitors, and team members. This role plays a vital part in creating a professional and friendly environment while supporting administrative functions that keep our office running smoothly.
 
 
 
 
 
 
 What You&rsquo;ll Achieve:-
 
 
 
 
 
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Greet and welcome all visitors in a professional, courteous, and friendly manner, ensuring they feel acknowledged and well-guided upon arrival.
 </li>
 <li>
 Maintain a well-organized and presentable reception area that reflects ACC&rsquo;s standards of excellence.
 </li>
 <li>
 Manage the sign-in process and visitor logs in compliance with company security policies.
 </li>
 </ul>
 
 
 Communication &amp; Coordination
 
 
 <ul>
 <li>
 Answer, screen, and route incoming calls efficiently, taking accurate messages when necessary.
 </li>
 <li>
 Respond promptly to email and in-person inquiries with clear, helpful communication.
 </li>
 <li>
 Coordinate meeting room bookings and notify relevant parties of scheduled appointments.
 </li>
 </ul>
 
 
 Administrative Support
 
 
 <ul>
 <li>
 Handle incoming and outgoing mail, couriers, and deliveries.
 </li>
 <li>
 Support internal departments with clerical tasks such as filing, data entry, photocopying, and document preparation.
 </li>
 </ul>
 
 
 Professional Office Management
 
 
 <ul>
 <li>
 Maintain confidentiality and discretion in handling sensitive documents or conversations.
 </li>
 <li>
 Liaise with building management for facility needs, maintenance issues, or access control.
 </li>
 <li>
 Support leadership and other team members with ad hoc administrative requests and office coordination.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring to ACC
 
 
 <ul>
 <li>
 High school diploma required; associate degree or higher in business administration or related field preferred.
 </li>
 <li>
 2&ndash;5 years of experience in a front desk, administrative assistant, or office coordinator role.
 </li>
 <li>
 Strong verbal and written communication skills in English (Arabic or French is a plus).
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 <li>
 Excellent interpersonal skills, professional demeanor, and a customer-service mindset.
 </li>
 <li>
 Ability to multitask and stay organized in a fast-paced environment.
 </li>
 <li>
 Dependable, punctual, and committed to maintaining high professional standards.
 </li>
 </ul>
 
 
 
 
 
 Why ACC?
 
 
 
 At ACC, we believe that every role contributes to our success&mdash;from the job site to the front office. As a member of our team, you&rsquo;ll be part of a supportive, dynamic environment that values professionalism, teamwork, and personal growth. We offer opportunities to grow within the company and contribute to projects that are shaping the future of construction and infrastructure across the region.
 
</div>

Front Desk Receptionist

LeadInTop

<div>
 
 <ul>
 <li>
 As the first point of contact for our company, the Receptionist will greet visitors and deliver exceptional customer service.
 
 </li>
 <li>
 Answer, screen, and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email.
 
 </li>
 <li>
 Supports managers and employees through a variety of tasks related to organization and communication.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 <ul>
 <li>
 Good verbal and written communication skills are important for interacting with colleagues, clients, and external contacts.
 
 </li>
 <li>
 Strong organizational abilities are crucial for managing tasks, schedules, and priorities efficiently.
 
 </li>
 <li>
 The ability to identify issues, evaluate options, and implement solutions is valuable in handling administrative challenges.
 
 </li>
 <li>
 Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint), email management.
 
 </li>
 <li>
 Proficiency in internet and computer-related tasks.
 
 </li>
 <li>
 +1 Experience at the same filed.
 
 </li>
 <li>
 Must have high management skills.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 <ul>
 <li>
 Social and Medical Insurance.
 
 </li>
 <li>
 2 Days Off.
 </li>
 </ul>
</div>

Admin

Al-Mansour Automotive

<div>
 
 We're seeking a detail-oriented and professional team player to serve as the first point of contact for visitors at our office. The ideal candidate will greet guests with warmth and professionalism, while also supporting daily administrative and clerical tasks to ensure smooth office operations.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Greet and welcome visitors in a courteous and well-spoken manner.
 </li>
 <li>
 Answer and direct incoming phone calls promptly and professionally.
 </li>
 <li>
 Manage inbound and outbound mail and deliveries.
 </li>
 <li>
 Maintain a tidy and organized reception area.
 </li>
 <li>
 Provide general administrative and clerical support to various departments.
 </li>
 <li>
 Assist with scheduling, filing, and document preparation as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional administrative training is a plus.
 </li>
 <li>
 Previous experience in a receptionist or front office role preferred.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Ability to maintain a positive attitude and professional demeanor.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 </ul>
 
 
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25126080
 
 
 
 Job Category
 
 Administrative
 
 
 
 Location
 
 JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt, 11757VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Supports the General Manager and his/her team by assisting on administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 1 year experience in the administrative assistance, clerical services, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Providing Documentation and Reporting Support
 
 
 
 <ul>
 <li>
 Assists managers in preparation of various reports and presentations.
 </li>
 <li>
 Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
 </li>
 <li>
 Makes new files, maintains existing files.
 </li>
 <li>
 Maintains giveaway/donation files and assists in making reservations.
 </li>
 <li>
 Provides administrative support to manager/s and department.
 
 
 </li>
 </ul>
 
 Supporting Correspondence
 
 
 
 <ul>
 <li>
 Composes, produces and signs correspondence on routine matters.
 </li>
 <li>
 Produces and distributes correspondence as required.
 </li>
 <li>
 Answers department phones.
 </li>
 <li>
 Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
 </li>
 <li>
 Sorts and distributes mail.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Providing services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Ensures the quality, standards and meets the expectations of the customers on a daily basis.
 </li>
 <li>
 Attends meetings and communicates with executive and peers as an effort to improve quality of service.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
 </li>
 <li>
 Signs for managers and release, with specific permission.
 </li>
 <li>
 Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
 </li>
 <li>
 Attends meetings to plan, organize, prioritize, coordinate and manage activities.
 </li>
 <li>
 Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
 </li>
 <li>
 Informs and/or updates the executives and peers on relevant information in a timely manner.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Admin Assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171519
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customers
 
 
 <ul>
 <li>
 Greet and welcome customers upon arrival at the store.
 </li>
 <li>
 Answer customer inquiries and provide guidance on shopping at IKEA.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.
 </li>
 <li>
 Ensure customers are dealt with professionally to ensure maximum customer satisfaction.
 </li>
 <li>
 Make announcements and page the person visitors have asked to see.
 </li>
 <li>
 Ensure customer bags are stored safely and securely.
 </li>
 <li>
 Ensure shopping tools and catalogues are available for customers.
 </li>
 <li>
 Provide bags and trolleys as appropriate.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Adhere to all system procedures as per policy and procedure.
 </li>
 <li>
 Provide Customer Senior with constant suggestions for improvements.
 </li>
 <li>
 Provide customers with catalogues upon request.
 </li>
 <li>
 Understand the role of shopping tools in increasing sales.
 </li>
 <li>
 Communicate with Duty Manager regarding complaints that require management assistance.
 </li>
 <li>
 Review standard operating procedures regularly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficient in dealing with customers and handling inquiries.
 </li>
 <li>
 Strong analytical skills to assess customer feedback and complaints.
 </li>
 <li>
 Effective communication skills with customers and team members.
 </li>
 <li>
 Problem-solving abilities to resolve customer issues efficiently.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School education.
 </li>
 <li>
 Minimum of 2 years of experience in a similar role.
 </li>
 <li>
 Experience as a Customer Service Assistant or Receptionist.
 </li>
 <li>
 Effective communication and customer handling skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | CFC

Explore 438+ Customer care coordinator receptionist in Cairo this October. Find roles across top companies and apply now to boost your career.

438 customer care coordinator receptionist jobs IN Cairo

Customer Care Coordinator / Receptionist

Receptionist

Front Desk Receptionist

Admin

Receptionist

Admin Assistant

Shopping Experience Assistant | IKEA | CFC