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customer care coordinator receptionist

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator - Receptionist

LeadInTop

<div>
 
 <ul>
 <li>
 As the first point of contact for our company, the Receptionist will greet visitors and deliver exceptional customer service.
 
 </li>
 <li>
 Answer, screen, and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email.
 
 </li>
 <li>
 Supports managers and employees through a variety of tasks related to organization and communication.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 <ul>
 <li>
 Good verbal and written communication skills are important for interacting with colleagues, clients, and external contacts.
 
 </li>
 <li>
 Strong organizational abilities are crucial for managing tasks, schedules, and priorities efficiently.
 
 </li>
 <li>
 The ability to identify issues, evaluate options, and implement solutions is valuable in handling administrative challenges.
 
 </li>
 <li>
 Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint), email management.
 
 </li>
 <li>
 Proficiency in internet and computer-related tasks.
 
 </li>
 <li>
 +1 Experience at the same filed.
 
 </li>
 <li>
 Must have high management skills.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 <ul>
 <li>
 Social and Medical Insurance.
 
 </li>
 <li>
 2 Days Off.
 </li>
 </ul>
</div>

Admin

Care With Love

<div>
 About the job
 
 
 
 
 
 About the job:
 
 
 
 The Care Coordinator plays a vital role in client care scheduling to ensure consistent service quality and satisfaction. This remote, work-from-home role requires managing high call volumes, maintaining accurate schedules, meeting deadlines, and communicating professionally with clients, caregivers, and nurses in sensitive situations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage and maintain schedules for multiple clients with diverse care needs.
 </li>
 <li>
 Match caregivers to clients based on individual care plans, preferences, and availability.
 </li>
 <li>
 Communicate professionally with clients, caregivers, and internal team members via phone and email.
 </li>
 <li>
 Effectively handling last-minute call-outs by promptly securing appropriate caregiver coverage.
 </li>
 <li>
 Respond promptly with empathy to caregiver call-outs, client concerns, and last-minute changes.
 </li>
 <li>
 Communicate effectively by managing difficult phone conversations and delivering clear, professional messages via email and text.
 </li>
 <li>
 Anticipate potential issues and take action to prevent them.
 </li>
 <li>
 Keep the schedule system updated and send daily reports about any changes, issues, or feedback from clients.
 </li>
 <li>
 Handle basic office tasks such as filing and organizing records, while building strong relationships with caregivers and clients to keep them engaged long-term.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent.
 </li>
 <li>
 You must be comfortable working U.S.-based hours, with available shifts between either 6:00 AM and 3:00 PM or 3:00 PM to 12:00 AM (U.S. Virginia time zone).
 </li>
 <li>
 Upper-intermediate proficiency in written and spoken English.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Professional phone etiquette and customer service approach.
 </li>
 <li>
 Ability to stay focused during long periods of seated work.
 </li>
 <li>
 Comfortable in fast-paced, high-pressure remote environments.
 </li>
 <li>
 Proficient in Microsoft Office and general computer use.
 </li>
 <li>
 High emotional intelligence and professionalism.
 </li>
 <li>
 Effective working both independently and within a team.
 </li>
 </ul>
 
 
 
 
 
 Benefits (eligible after probation period):
 
 
 <ul>
 <li>
 Laptop provided for work.
 </li>
 <li>
 Headphones included.
 </li>
 <li>
 Office chair for comfort.
 </li>
 <li>
 Internet cost compensation.
 </li>
 <li>
 Gym reimbursement.
 </li>
 <li>
 Tuition reimbursement.
 </li>
 </ul>
</div>

Scheduling Coordinator

American Association for Continuous Education

<div>
 The American Association for Continuous Education is an international organization that specialises in providing continuous medical education for healthcare professionals.
 
 
 We are looking for an organized and professional "Receptionist" to join our team.
 
 
 
 
 Location: [ Nasr City]
 
 Working Hours: Full-time
 
 2 Days off ( Friday&amp; Saturday)
 
 
 Key Responsibilities:
 
 
 Greet and welcome visitors in a professional manner
 
 Answer and direct phone calls
 
 Manage appointments and scheduling
 
 Handle inquiries and provide accurate information
 
 Perform basic administrative tasks
 
 
 
 
 
 Requirements
 
 
 Requirements:
 
 
 1&ndash;2 years of experience (preferably in corporate environments)
 
 Excellent communication and interpersonal skills
 
 Presentable appearance and professional attitude
 
 Proficient in Microsoft Office
 
 Good command of English
 
 
 
 
 
 Benefits
 
 
 Benefits:
 
 
 Competitive salary
 
 Professional work environment
 
 Opportunities for growth
 
 
 ? To apply, please send your CV to: somaya.atef@amasedu.com
 
 or via WhatsApp 0201010710581
 
 
 
</div>

Receptionist  / Frontdesk

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 The Partner Service Coordinator is responsible for delivering end-to-end order and service support to international partners, distributors, and subsidiaries within the PDx business. The role focuses on providing a seamless customer experience by owning partner queries from initial contact through order processing, shipment, invoicing, and revenue collection. Acting as a key liaison between Sales, Supply Chain, Finance, Manufacturing, Quality, Regulatory, and Compliance teams, the Coordinator ensures contractual, regulatory, and quality requirements are met while driving high partner satisfaction.
 
 
 The position requires proactive problem-solving, excellent communication, and strong attention to detail to manage complex international orders, resolve disputes, and handle invoicing and compliance activities. The role also contributes to operational excellence through data analysis, KPI tracking, continuous service improvement, and the creation of SOPs and training material.
 
 
 
 Job Description
 
 
 
 
 Role Summary/Purpose
 
 
 
 As Partner Service Coordinators we aim to provide seamless support to all Partners and distributors for our PDx
 
 
 Business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right
 
 
 through to resolution and order entry. We will drive increased Partner satisfaction through exceptional Partner
 
 
 care. We are experts in anticipating what our Partner wants and know how to be flexible to their specific needs.
 
 
 We aim to make the order process as straight forward as possible. We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, Distribution and Finance throughout the process. We are experts in fulfilling a Partner&rsquo;s contract from Order entry to Revenue Collection, ensuring that our Partners&rsquo; requirements are fully met
 
 
 
 Essential Responsibilities
 
 
 
 <ul>
 <li>
 Provide an excellent service for Partners, distributors &amp; subsidiaries, as applicable.
 </li>
 <li>
 Receive orders from Partners and manage them in line with company policy and systems, following
 
 
 </li>
 </ul>
 through to shipment and manual invoicing where applicable, ensuring a quality of service.
 
 
 <ul>
 <li>
 Respond to Partner queries in a timely and professional manner.
 </li>
 <li>
 Close liaison with our manufacturing plants, quality, regulatory, export and commercial partners to ensure QMI
 
 
 </li>
 </ul>
 accuracy.
 
 
 <ul>
 <li>
 Participate and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.
 </li>
 <li>
 Collaborate with ITC, ITC Legal and Controllership to ensure good understanding and adherence of all
 
 
 </li>
 </ul>
 compliance rules for shipments to countries of concern.
 
 
 <ul>
 <li>
 Work as part of a team, with a flexible &amp; proactive approach to increase and maintain the quality of service.
 </li>
 <li>
 Build effective relationships with other departments to understand impact to Partner s and service levels.
 </li>
 <li>
 Work collaboratively with other GEHC departments for dispute resolution.
 </li>
 <li>
 Resolve invoice queries, raising credits and debits
 </li>
 <li>
 Raise quotations for Partner s and distributors as requested and in line with Company Policy, as applicable.
 </li>
 <li>
 Establish close relationships with Partner s and commercial partners to gain their trust.
 </li>
 <li>
 Develop solid product knowledge and a strong understanding of the Supply Chain.
 </li>
 <li>
 Manage Complaints in line with company policy and systems.
 </li>
 <li>
 Routine work handling accordingly local standards and procedures, including release of stock
 </li>
 <li>
 Contribution to team goals and KPI metrics in Partner Service.
 </li>
 <li>
 Deputise for the Partner Service Team Manager in their absence
 </li>
 <li>
 Act as a role model to the team and provide value added support
 </li>
 <li>
 Creation and revision of SOP&rsquo;s and WOW&rsquo;s and train out to the wider team
 </li>
 <li>
 Analyse the transactional data and present to key Partner s on a regular basis to seek out service improvement opportunity
 
 
 </li>
 </ul>
 
 Quality Specific Goals
 
 
 
 <ul>
 <li>
 Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management
 
 
 </li>
 </ul>
 Policy, Good Distribution Practice and applicable laws and regulations as they apply to this job type/position
 
 
 <ul>
 <li>
 Complete all planned Quality &amp; Compliance training within the defined deadlines
 </li>
 <li>
 Identify and report any quality or compliance concerns and take immediate corrective action as required
 
 
 </li>
 </ul>
 
 Qualifications / Requirements
 
 
 
 <ul>
 <li>
 Outstanding communication skills, both written and oral.
 </li>
 <li>
 Excellent knowledge of the English Language, in written and oral.
 </li>
 <li>
 Partner focused
 </li>
 <li>
 Ability to manage self and tasks in a proactive manner
 </li>
 <li>
 Excellent organizational and administrative skills
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 A calm and analytical approach to problem solving
 </li>
 <li>
 Willingness to work as part of a team, and drive/progress individual projects
 </li>
 <li>
 IT skills (Word, Excel, Outlook, PBI, Explorer)
 </li>
 <li>
 Ability to keep focus in a hectic environment
 </li>
 <li>
 Accuracy and flexibility
 
 
 </li>
 </ul>
 
 Desired characteristics
 
 
 
 <ul>
 <li>
 ERP/SAP/Salesforce knowledge is an advantage
 </li>
 <li>
 Order management and Partner service experience
 </li>
 <li>
 Proficiency in French or Arabic is desirable
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Partner Service Coordinator – International Dealer Markets

TTEC

<div>
 
 Transportation Coordinator &ndash; Cairo
 
 
 
 At TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cairo, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
 
 
 You will form part of a greater team and report to the Transport Manager within the Facilities Department.
 
 
 
 During a Typical Day You Will
 
 
 
 <ul>
 <li>
 Coordinating shift-based transport operations
 </li>
 <li>
 Route planning and vehicle utilization
 </li>
 <li>
 Manage real-time operational changes (absenteeism, overtime, peak volumes)
 </li>
 <li>
 Maintain on-time pick-up and drop-off performance
 </li>
 <li>
 Adjust routes dynamically based on headcount fluctuations
 </li>
 <li>
 Support ramp-ups, new campaigns, and seasonal demand increases
 </li>
 <li>
 Cost control - monitor cost per seat, route optimization, and vehicle utilization
 </li>
 <li>
 Reviewing and validating trip sheets
 </li>
 <li>
 Reviewing and validating vendor invoices
 </li>
 <li>
 Data reporting using transport management system
 </li>
 <li>
 Handling escalations and incident investigation
 </li>
 <li>
 Address employee complaints and incident reports promptly
 </li>
 <li>
 Ensure vehicle compliance, driver vetting, and safety standards
 </li>
 <li>
 Ensure safe, secure, and reliable transport for all employees
 </li>
 <li>
 Maintain proper documentation and record keeping
 
 
 
 </li>
 </ul>
 Education | Experience
 
 
 <ul>
 <li>
 University Degree
 </li>
 <li>
 3+ years&rsquo; experience in transport
 </li>
 <li>
 Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
 </li>
 <li>
 Solid inbound and outbound transport operations experience
 </li>
 <li>
 Strong geographical, logistical, and transport knowledge across Cairo
 </li>
 <li>
 Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Transportation Coordinator

ariika

<div>
 ariika is looking for a proactive and highly organized
 
 Sales Operations Coordinator
 
 to bridge the gap between our sales team, our warehouse, and our customers. You will be ensuring that quotations are accurate, clients are kept in the loop, and every product leaves our facility meeting our high-quality standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Sales Support: Coordinate daily operations by scheduling client appointments and managing meeting calendars for the sales team.
 </li>
 <li>
 Documentation: Maintain and update tracking sheets and CRM records with 100% accuracy.
 </li>
 <li>
 Client Relations: Prepare professional quotations and proactively follow up on client inquiries and order statuses to ensure a seamless customer journey.
 </li>
 <li>
 Quality Assurance: Conduct physical quality checks on items in storage before they are dispatched for delivery to ensure brand standards.
 </li>
 <li>
 Cross-Functional Coordination: Liaise between the sales, warehouse, and delivery departments to resolve any issues and ensure timely fulfillment.
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience: 0&ndash;3 years in a sales support, coordination, or administrative role.
 </li>
 <li>
 Language: Strong written and verbal communication skills in English.
 </li>
 <li>
 Organizational Skills: Exceptional attention to detail and the ability to manage multiple priorities simultaneously.
 </li>
 <li>
 Soft Skills: A proactive "get-it-done" attitude, punctuality, and the ability to work effectively within a fast-paced team.
 </li>
 <li>
 Reliability: Strong time-management skills with a focus on meeting deadlines.
 </li>
 </ul>
</div>

Sales Operations Coordinator

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