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customer care coordinator - receptionist Jobs in Cairo

customer care coordinator - receptionist

customer care coordinator receptionist

El Gouna Film Festival

<div>
 
 Role Overview
 
 
 
 The Front Office Administrator is the first point of contact for visitors and employees while providing administrative support across all departments of El Gouna Film Festival (GFF). This role ensures smooth front office operations, coordinates daily administrative tasks, and supports internal teams in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Welcome visitors, guests, and partners, and manage incoming calls, emails, and inquiries.
 </li>
 <li>
 Provide administrative support to all GFF departments.
 </li>
 <li>
 Schedule meetings, manage calendars, and coordinate meeting logistics.
 </li>
 <li>
 Prepare, organize, file, and archive documents and reports.
 </li>
 <li>
 Manage office supplies, courier services, and general office administration.
 </li>
 <li>
 Coordinate travel, accommodation, and other administrative arrangements when required.
 </li>
 <li>
 Support HR, Finance, Operations, and other departments with administrative tasks.
 </li>
 <li>
 Maintain organized records while ensuring confidentiality.
 </li>
 <li>
 Assist with office coordination and day-to-day operational needs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in an administrative, receptionist, or front desk role.
 </li>
 <li>
 Proficiency in Microsoft Office and Google Workspace.
 </li>
 <li>
 Excellent communication skills in Arabic and English.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Professional, proactive, and customer-focused.
 </li>
 <li>
 High attention to detail and ability to maintain confidentiality.
 </li>
 <li>
 Ability to work collaboratively in a dynamic environment.
 
 
 </li>
 </ul>
 
 About Elgouna Film Festival
 
 
 
 El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.
</div>

Front Office Administrator

ISS INTERNATIONAL SpA

<div>
 ISS International Spa is looking for a Engineering Coordinator to be based at offices in Cairo, Egypt.
 
 
 The activities will primarily focus on the detailed engineering design of two offshore gas platform in addition to other ongoing projects.
 
 
 Job location is Cairo, Egypt with missions outside Cairo (Egypt and abroad).
 
 
 
 Here Below You Can See All The Details
 
 
 
 <ul>
 <li>
 Location: Cairo, Egypt;
 </li>
 <li>
 Expected Starting date: July 2026;
 </li>
 <li>
 Duration: 12 months, liable to extension;
 </li>
 <li>
 Working schedule: 8 hours / day, 5 days/week;
 </li>
 <li>
 Rotation: N/A
 </li>
 </ul>
</div>

Engineering Coordinator

AllCare.ai

<div>
 
 Company: AllCare.ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based)
 
 
 
 
 
 
 The Mission
 
 
 
 AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care &mdash; we deliver care.
 
 
 
 
 
 
 The Growth
 
 
 
 We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.
 
 
 
 
 
 
 The Opportunity
 
 
 
 The Provider &amp; Care Operations Specialist will be responsible for coordinating provider logistics including scheduling &amp; routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate provider schedules and daily routing.
 </li>
 <li>
 Manage provider assignments and optimize utilization.
 </li>
 <li>
 Communicate with Care partners to confirm schedules, patient census, and operational changes.
 </li>
 <li>
 Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care.
 </li>
 <li>
 Support provider onboarding and operational readiness.
 </li>
 <li>
 Monitor daily operational KPIs and proactively resolve scheduling or service issues.
 </li>
 <li>
 Maintain accurate operational records and reporting.
 </li>
 <li>
 Escalate operational risks and recommend process improvements.
 </li>
 </ul>
 
 
 
 
 
 Who This Is For
 
 
 <ul>
 <li>
 Has 2-5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics.
 </li>
 <li>
 Has strong organizational and multitasking skills.
 </li>
 <li>
 Is comfortable working in a fast-paced, highly dynamic environment.
 </li>
 <li>
 Has excellent written and verbal communication skills.
 </li>
 <li>
 Is highly analytical and detail-oriented.
 </li>
 <li>
 Demonstrates strong ownership, accountability, and problem-solving abilities.
 </li>
 <li>
 Is proficient in Microsoft Excel and comfortable learning new systems.
 </li>
 <li>
 Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred.
 </li>
 <li>
 On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off &mdash; Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 B.Pharm or PharmD degree from an accredited Egyptian university.
 </li>
 <li>
 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered.
 </li>
 <li>
 Fluent written and spoken English. Neutral accent preferred; clarity and warmth required.
 </li>
 <li>
 Willingness and ability to work US Pacific Time hours
 </li>
 <li>
 US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).
 </li>
 <li>
 Strong comfort with modern tools &mdash; CRM, task management, communication platforms &mdash; and an AI-forward mindset. Care Partners work alongside AI daily.
 </li>
 <li>
 Detail-oriented, process-disciplined, and calm under pressure.
 </li>
 <li>
 Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
 </li>
 <li>
 Based in Egypt with valid work authorization.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).
 </li>
 <li>
 Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.
 </li>
 <li>
 Experience in a Primary/Secondary account coverage model or named-account service model.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs
 </li>
 <li>
 US holiday calendar &mdash; you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
 </li>
 <li>
 Health benefits and paid time off.
 </li>
 </ul>
</div>

Provider & Care Operations Specialist

Animal Welfare League

<div>
 
 
 Company Description
 
 
 
 
 
 
 Animal Welfare League is a nonprofit working with corporate companies to improve farmed-animal welfare across Africa. We secure corporate policies through research, negotiation, and strategic campaigning. Guided by a vision of a world where animals are cared for and protected, Animal Welfare League offers meaningful opportunities for individuals passionate about social impact and animal welfare.
 
 
 
 
 
 
 Core Responsibilities
 
 
 
 
 
 
 Corporate Outreach &amp; Negotiation
 
 <ul>
 <li>
 Map and maintain a database of Egyptian food companies and key decision-makers
 </li>
 <li>
 Lead corporate outreach via emails, calls, meetings, and events
 </li>
 <li>
 Prepare briefs, policy asks, and follow-ups
 </li>
 <li>
 Negotiate cage-free policies, timelines, and public commitments
 </li>
 </ul>
 
 
 
 
 Campaign Planning &amp; Execution
 
 <ul>
 <li>
 Plan and run corporate campaigns suited to Egypt&rsquo;s legal and cultural context, delivering lawful offline and digital campaigns.&nbsp;
 </li>
 <li>
 Recruit, brief, and manage volunteers, supporters, and partners; ensure safety, legality, and message discipline.
 </li>
 <li>
 Assess risks and ensure safety and compliance at all times
 </li>
 <li>
 Set clear action plans, targets, and timelines.
 </li>
 </ul>
 
 
 
 
 Content, Media, and Stakeholder Engagement
 
 <ul>
 <li>
 Draft reports, briefings, and position papers
 </li>
 <li>
 Support media outreach in Arabic and English
 </li>
 <li>
 Represent AWL at meetings, events, and convenings
 </li>
 <li>
 Write concise copy and create simple visuals for AWL&rsquo;s social channels to support campaigns.
 </li>
 <li>
 Build relationships with civil society groups, journalists, and coalitions.
 </li>
 </ul>
 
 
 
 
 Measurement, Learning, and Improvement
 
 <ul>
 <li>
 Track outcomes, commitments, timelines, and compliance evidence.
 </li>
 <li>
 Identify lessons, gaps, and opportunities.
 </li>
 <li>
 Maintain a tidy CRM/database with audit-ready documentation.
 </li>
 </ul>
 
 
 
 
 Logistics &amp; Travel
 
 <ul>
 <li>
 Travel within Egypt for meetings and campaign activities
 </li>
 <li>
 Coordinate logistics for events and actions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Experience in campaign coordination, project management, or corporate partnerships, with the ability to plan, execute, and evaluate multi-channel campaigns.
 </li>
 <li>
 Strong communication skills, including professional writing, presentation, and interpersonal abilities for engaging corporate stakeholders and internal teams.
 </li>
 <li>
 Background in marketing, communications, nonprofit management, or a related field; bachelor&rsquo;s degree or equivalent experience is preferred.
 </li>
 <li>
 Ability to analyze data, prepare reports, and use insights to improve campaign performance and stakeholder engagement.
 </li>
 <li>
 Proficiency with office productivity tools and basic digital platforms (e.g., email marketing tools, social media, spreadsheets, and presentation software).
 </li>
 <li>
 Demonstrated interest in animal welfare, social impact, or environmental issues, and commitment to the mission and values of Animal Welfare League.
 </li>
 <li>
 Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced, on-site work environment.
 </li>
 <li>
 Fluency in English; proficiency in Arabic is a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 Equal Employment Opportunity
 
 
 
 
 
 
 Animal Welfare League welcomes applicants regardless of race, color, gender, sexual orientation, religion, disability, family/marital status, or other protected status.
 
 
 Note: Animal Welfare League cannot provide assistance in obtaining work authorization. Successful candidates will be required to provide documentation attesting to their qualification to work in Egypt.
 
 
 
 
 
 
 How to Apply
 
 
 
 
 Send your CV, a brief cover letter (1 page) summarizing relevant experience, and two advocacy/research writing samples (e.g., manuscripts, press releases, and corporate briefings) to
 
 
 careers@animalwelfareleague.org
 
 
 with the subject &ldquo;Corporate Campaigns Coordinator &ndash; [Your Name]&rdquo;.&nbsp;
 
 
 
 
 
 
 
 Shortlisted candidates will complete a task-based exercise.
 
 
 
 
 
 
 
 
 
 
 Learn more here
 
 
 
 https://www.animalwelfareleague.org/blog/call-for-applicants-1
 
</div>

Corporate Campaigns Coordinator

geidea

<div>
 
 Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 www.geidea.net
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for new "Mid-level Android Developer"
 
 
 
 
 
 
 Job purpose:
 
 
 
 We are looking for a passionate and technically strong
 
 Mid-level Android Developer
 
 to join our Mobile Applications team.
 
 
 In this role, you will lead the design and development of scalable, high-performance Android applications that power our fintech solutions. You will collaborate closely with cross-functional teams &mdash; Product, Design, Backend, and QA &mdash; to deliver secure, user-friendly, and reliable mobile experiences.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Drive the end-to-end delivery of complex app modules &mdash; from design to deployment &mdash; ensuring scalability, performance, and reliability.
 </li>
 <li>
 Design and implement clean, modular, and maintainable architecture using
 
 MVVM
 
 and
 
 Clean Architecture
 
 principles across Android and shared
 
 KMM
 
 components.
 </li>
 <li>
 Develop rich UIs using
 
 Jetpack Compose
 
 and
 
 Compose Multiplatform
 
 , maintaining design accuracy through close collaboration with the
 
 UI/UX team (Figma)
 
 .
 </li>
 <li>
 Integrate and optimize
 
 RESTful APIs
 
 with robust error handling, caching, and offline support.
 </li>
 <li>
 Apply modern Android practices using
 
 Coroutines, Flow, Hilt/Koin, Navigation Component, Room,
 
 and
 
 WorkManager
 
 .
 </li>
 <li>
 Optimize app performance, memory efficiency, and responsiveness while maintaining
 
 security and compliance standards
 
 .
 </li>
 <li>
 Collaborate effectively with
 
 Product, Design, Backend,
 
 and
 
 QA
 
 teams to convert business requirements into scalable technical solutions.
 </li>
 <li>
 Maintain high code quality through
 
 code reviews, unit testing,
 
 and
 
 CI/CD best practices
 
 .
 </li>
 <li>
 Monitor app stability and analytics using
 
 Firebase Crashlytics, Firebase Analytics,
 
 and
 
 Performance Monitoring
 
 , driving improvements through insights.
 </li>
 <li>
 Stay up to date with emerging
 
 Android and Multiplatform
 
 technologies to continuously improve team efficiency and product quality.
 </li>
 </ul>
 
 
 
 
 
 Must have technical / professional qualifications:
 
 
 <ul>
 <li>
 
 1-3 years
 
 of hands-on Android development experience with strong proficiency in
 
 Kotlin
 
 .
 </li>
 <li>
 Practical experience working on
 
 Kotlin Multiplatform Mobile (KMM)
 
 projects.
 </li>
 <li>
 Expertise in
 
 Jetpack Compose, MVVM, Dependency Injection (Hilt/Koin), Coroutines,
 
 and
 
 Flow
 
 .
 </li>
 <li>
 Strong understanding of
 
 asynchronous programming, multi-threading,
 
 and
 
 memory optimization
 
 .
 </li>
 <li>
 Proven experience in
 
 modular architecture design
 
 and
 
 feature-based project structure
 
 .
 </li>
 <li>
 Solid experience integrating
 
 RESTful APIs
 
 and managing
 
 data synchronization
 
 .
 </li>
 <li>
 Familiarity with
 
 Firebase (Crashlytics, Analytics, Performance Monitoring)
 
 and
 
 Mixpanel
 
 for app analytics and stability.
 </li>
 <li>
 Deep understanding of
 
 mobile app security best practices
 
 &mdash; secure storage, encryption, and vulnerability prevention.
 </li>
 <li>
 Excellent communication skills and ability to work effectively in
 
 agile, cross-functional teams
 
 .
 </li>
 <li>
 Strong ownership mindset with the ability to
 
 prioritize and deliver
 
 within timelines.
 </li>
 <li>
 Experience in
 
 POS, fintech, or payment domain
 
 applications.
 </li>
 <li>
 Knowledge of
 
 remote configuration, feature toggles,
 
 and
 
 dynamic UI management
 
 .
 </li>
 <li>
 Exposure to
 
 CI/CD pipelines
 
 (GitLab CI, Jenkins, or similar).
 </li>
 <li>
 Basic understanding of
 
 iOS integration
 
 in
 
 KMM projects
 
 .
 </li>
 <li>
 Experience working in
 
 multi-module, scalable app architectures
 
 .
 </li>
 </ul>
 
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most:
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Mid-level Android Developer

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

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