customer service representative

account advisor - content - quality check Jobs in Cairo

call center agent (outsource) Jobs in Cairo

call center agent (outsource)

call center representative

call center representative (fresh graduates) Jobs in Cairo

contact center advisor

51Talk

<div>
 
 💼 Telesales Representative (Educational Advisor)
 
 
 
 
 
 🚀 What You'll Do:
 
 
 
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🧠✨Support students throughout their learning journey by identifying challenges and offering tailored solutions
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 📊Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness
 
 
 
 
 
 ✅ Requirements:
 
 
 
 
 
 📈 Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).
 
 
 🗣️ English communication skills (B1 level or above).
 
 
 🔥 Target-driven mindset with the ability to consistently meet and exceed goals.
 
 
 📚Passion for education and a strong commitment to delivering exceptional customer experiences
 
 
 ----
 
 
 
 
 
 📍 Work Schedule &amp; Location:
 
 
 
 
 
 📌 Location:
 
 
 Maadi, Cairo (on-site position)
 
 
 
 
 
 🕒 Schedule:
 
 
 Sunday to Thursday: 12:00 PM &ndash; 9:00 PM (includes a 1 hour and 15 min break)
 
 
 Saturday: 12:00 PM &ndash; 4:00 PM
 
 
 Friday: Day off
 
 
 
 
 
 ----
 
 
 
 
 
 📩 Apply Now!
 
 
 
 
 
 📧 Send your resume to: ReemRagab@51talk.com
 
 
 💬 Or reach out via WhatsApp: 01276534443
 
</div>

Sales Specialist

Maqsam

<div>
 
 About Maqsam:
 
 
 
 
 Maqsam
 
 is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
 
 
 
 Your Opportunity:
 
 
 
 We are seeking a
 
 Backend
 
 
 Software Engineer
 
 to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.
 
 
 In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product's capabilities.
 
 
 
 Your Top Responsibilities:
 
 
 
 <ul>
 <li>
 Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality
 </li>
 <li>
 Debug and troubleshoot complex software issues in a high-availability environment
 </li>
 <li>
 Optimize system performance through rigorous testing and code refinement
 </li>
 <li>
 Collaborate with cross-functional teams to integrate new technologies and frameworks
 </li>
 <li>
 Conduct code reviews to ensure code quality and implementation of best practices
 </li>
 <li>
 Document development processes, code changes, and other critical information accurately
 </li>
 <li>
 Participate in the design and architecture decisions of our internal systems and databases
 </li>
 <li>
 Support junior software engineers and participate in ramping up new joiners
 
 
 </li>
 </ul>
 
 What We Expect from You
 
 
 
 <ul>
 <li>
 Experience with backend or full-stack web development is a MUST, focusing on scalable and robust system design
 </li>
 <li>
 Proven ability in writing high-quality, readable, and scalable code
 </li>
 <li>
 Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues
 </li>
 <li>
 Experience with relational databases and their integration into systems
 </li>
 <li>
 Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems
 </li>
 <li>
 Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions
 </li>
 <li>
 Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
 <li>
 3-5 years of experience in backend or full-stack web development
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members
 </li>
 <li>
 A commitment to continuous professional development and eagerness to learn new technologies
 </li>
 <li>
 A degree in Computer Science, Engineering, or a related field is preferred
 </li>
 <li>
 Experience in mobile development is a plus
 </li>
 <li>
 Experience working on VoIP-related projects is a plus
 </li>
 <li>
 Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus
 
 
 </li>
 </ul>
 
 What We Provide:
 
 
 
 Join a world-class team at Maqsam, where your growth is our priority. Here's what you can expect:
 
 
 <ul>
 <li>
 A Collaborative and Friendly Environment
 </li>
 <li>
 Personal and Professional Growth: Opportunities to learn and become a world-class professional
 </li>
 <li>
 Fair Compensation: We value your contribution
 </li>
 <li>
 Transparency: A culture that thrives on open communication
 </li>
 <li>
 Benefits: First-class health insurance, and more
 </li>
 <li>
 Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business
 
 
 </li>
 </ul>
 Ready to join
 
 Maqsam's
 
 team?
 
 Apply now!
 
</div>

Software Engineer

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in digital customer experience management, back office processing, trust &amp; safety solutions, and AI services. For over 25 years, we&rsquo;ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are changing the way people think about customer service, and we need your help! We&rsquo;re seeking a Trainer to deliver training modules and run classes for our team members.
 
 
 Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We&rsquo;re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
 
 
 As Training Facilitator, You Will&hellip;
 
 
 <ul>
 <li>
 Provide training to new and existing employees
 </li>
 <li>
 Develop and deliver training plans and curriculum to classes of up to 25 people
 </li>
 <li>
 Develop and utilize a variety of creative teaching techniques
 </li>
 <li>
 Develops and administers knowledge assessment testing
 </li>
 <li>
 Assist with QA monitoring, feedback and coaching
 </li>
 <li>
 Maintain up-to-date reporting on training progress, effectiveness and improvements
 </li>
 <li>
 Stay informed of current client products and services
 </li>
 <li>
 Interact with partners, ensuring they understand the training environment, successes and opportunities for development
 </li>
 <li>
 Manage new Trainers and Training Facilitators
 </li>
 <li>
 International Travel is Required
 
 
 </li>
 </ul>
 As Training Facilitator, You Have&hellip;
 
 
 <ul>
 <li>
 BS/BA in Education or Business Administration or equivalent work experience preferred
 </li>
 <li>
 Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
 </li>
 <li>
 3+ years previous contact center experience preferred
 </li>
 <li>
 Experience in customer service training
 </li>
 <li>
 Experience in coaching and mentoring
 </li>
 <li>
 Knowledge of existing and emerging training methods and tools
 </li>
 <li>
 Knowledge of call center systems, ACD/IVR and performance statistics
 </li>
 <li>
 Strong verbal and written communication skills, including presentation skills
 </li>
 <li>
 Strong analytical and problem solving skills
 </li>
 <li>
 Ability to build rapport with clients and interact with team members at various position levels
 </li>
 <li>
 Ability to multitask effectively and work in a fast paced environment
 </li>
 <li>
 Ability to develop employees through positive motivation
 </li>
 <li>
 Ability to adapt to change and innovation
 </li>
 <li>
 Ability to potentially travel
 </li>
 <li>
 Skills in MS Office programs (Word, Excel and PowerPoint)
 </li>
 <li>
 Valid travel documents for international travel
 </li>
 </ul>
</div>

Training Facilitator

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator - Receptionist

SSC HR Solutions

<div>
 <ul>
 <li>
 Implement, and administer enterprise network infrastructure including routers, L2/L3 switches, wireless solutions, load balancers, and remote access technologies to ensure high availability and optimal performance
 </li>
 <li>
 Implement, and maintain security infrastructure across multiple vendors including:
 </li>
 <ul>
 <li>
 Next-Generation Firewalls (NGFW)
 </li>
 <li>
 L3/L4 Firewalls
 </li>
 <li>
 Web Application Firewalls (WAF)
 </li>
 <li>
 Identity and Access Control solutions
 </li>
 <li>
 Secure web gateways and security proxies
 </li>
 <li>
 SASE
 </li>
 </ul>
 <li>
 Manage network segmentation, zoning, VPN connectivity, cryptography standards, and DoS/DDoS protection mechanisms to ensure compliance with security standards and best practices
 </li>
 <li>
 Administer and support enterprise voice and collaboration platforms including Avaya, Cisco and Contact Center solutions
 </li>
 <li>
 Monitor network and security infrastructure using enterprise monitoring and logging tools, investigate incidents, perform root cause analysis, and take corrective actions proactively
 </li>
 <li>
 Lead troubleshooting and resolution of complex network, communication, and security incidents while providing third-level support for critical business services
 </li>
 <li>
 Ensure proper documentation, configuration management, backup validation, disaster recovery readiness, and adherence to change management processes
 </li>
 <li>
 Collaborate with internal teams, vendors, and outsourced support providers to ensure service availability, operational excellence, and successful project delivery
 </li>
 <li>
 Participate in infrastructure projects, upgrades, migrations, audits, and security improvement initiatives
 
 
 </li>
 </ul>
 
 Technical Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Strong hands-on experience with enterprise networking technologies including routing, switching, and wireless technologies
 </li>
 <li>
 Strong experience with enterprise security solutions
 </li>
 <li>
 Experience with web application firewalls, load balancers, reverse proxies, and secure remote access technologies
 </li>
 <li>
 Good understanding of cybersecurity frameworks, segmentation models, zero-trust concepts, and security operations
 </li>
 <li>
 Experience in enterprise monitoring, logging, and troubleshooting tools
 </li>
 <li>
 Strong analytical, troubleshooting, and incident management skills
 </li>
 <li>
 Experience working in enterprise environments with high availability and strict compliance requirements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <li>
 Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
 </li>
 <li>
 Professional certifications are highly preferred, such as:
 </li>
 <ul>
 <li>
 CCNP Enterprise / Security
 </li>
 <li>
 PCNSE
 </li>
 <li>
 NSE
 </li>
 <li>
 CISSP
 </li>
 <li>
 F5 Certifications
 </li>
 <li>
 5-7 years of experience in enterprise network, security, and communication administration
 </li>
 </ul>
</div>

Lead Network & Communications

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

<div>
 At EY, we are committed to helping you shape your future with confidence. Here, you&rsquo;ll grow in a globally connected powerhouse of diverse teams and take your career wherever you aspire it to go.
 
 
 Join EY and help us build a better working world.
 
 
 
 The Opportunity
 
 
 
 As a valued member of the MENA Experienced Hire Recruitment team, you will play a critical role in delivering a best‑in‑class hiring experience while supporting the growth of one or more business units.
 
 
 In this role, you will operate with autonomy as a strategic partner to stakeholders&mdash;advising on best practices, defining sourcing strategies, and shaping recruitment approaches to attract top talent across the region. You will influence talent decisions, enhance recruitment processes, and contribute to EY&rsquo;s continued growth.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the end-to-end recruitment process for assigned business areas, ensuring an exceptional candidate experience and high-quality service to stakeholders.
 </li>
 <li>
 Serve as a strategic talent advisor by providing insights on talent availability, market intelligence, compensation trends, and candidate expectations.
 </li>
 <li>
 Strengthen stakeholder engagement by building and maintaining trusted relationships with hiring managers and business leaders.
 </li>
 <li>
 Develop targeted recruitment plans, innovative sourcing strategies, and high-quality candidate pipelines for both generalist and specialist skill sets.
 </li>
 <li>
 Drive stakeholder participation throughout the hiring process while ensuring alignment with EY&rsquo;s diversity, equity, and inclusion objectives.
 </li>
 <li>
 Regularly assess sourcing channels and leverage data, analytics, and market insights to refine recruitment strategies and strengthen hiring outcomes.
 </li>
 <li>
 Utilize EY&rsquo;s AI‑enabled recruitment and automation tools to enhance screening accuracy, streamline shortlisting, and support data‑driven decision-making.
 </li>
 <li>
 Build and maintain strong relationships with external agencies, talent networks, and professional communities to support candidate identification.
 </li>
 <li>
 Support initiatives such as referral programs, talent pooling, and proactive pipelining to ensure a strong flow of quality candidates.
 </li>
 <li>
 Manage discussions, negotiation processes, and smooth candidate closures with relevant stakeholders.
 </li>
 <li>
 Contribute to ongoing improvements of recruitment processes, tools, and frameworks to enhance efficiency and the overall hiring experience.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Approximately 3+ years of recruitment experience, ideally within a professional services environment.
 </li>
 <li>
 Strong expertise in end‑to‑end recruitment, including sourcing and hiring talent up to Director level through multiple channels (internal systems, networks, headhunting, referrals, etc).
 </li>
 <li>
 Demonstrated ability to manage stakeholders effectively, with strong communication and relationship‑building skills.
 </li>
 <li>
 A strategic and analytical mindset, with the ability to use data, insights, and market intelligence to guide recruitment decisions.
 </li>
 <li>
 Ability to coach or support junior recruiters and contribute to team capability building.
 </li>
 <li>
 Strong problem‑solving skills, a continuous improvement mindset, and a passion for innovation in talent acquisition.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At EY, we equip you with future-focused capabilities and world-class experiences. We empower your development in a flexible, inclusive, and diverse environment&mdash;supported by globally connected teams and meaningful opportunities to grow your career.
 
 
 If you're ready to shape your future with confidence, we encourage you to apply today.
 
 
 To support an equitable recruitment experience, please inform us as early as possible if you require any disability-related adjustments or accommodation.
 
 
 
 About EY
 
 
 
 EY is building a better working world by creating long-term value for clients, people, and society. Enabled by
 
 data, AI, and advanced technologies
 
 , EY teams help organizations address their most important challenges and shape the future with confidence.
 
 
 With a globally connected, multidisciplinary network across assurance, consulting, tax, strategy, and transactions, EY operates in more than
 
 150 countries and territories
 
 , bringing sector insights and deep capabilities to drive meaningful impact
</div>

Experienced Hire Recruiter - Cairo

Explore 76+ Contact center advisor in Cairo this July. Find roles across top companies and apply now to boost your career.