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customer care coordinator - receptionist Jobs in Cairo

customer care coordinator - receptionist

customer service advisor (instashop) Jobs in Cairo

customer service advisor (instashop)

contact center advisor

Concentrix

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

AVP Legal

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator - Receptionist

Vodafone

<div>
 
 Join Us
 
 
 
 We are looking for graduates to kick start their career as &lsquo;Customer Care Advisors&rsquo; at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.
 
 
 You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
 
 
 Apply now and join what is more than just a job!
 
 
 
 Location:
 
 Cairo- Zahraa El Maadi
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Acts as a first point of contact with Customers to support in any inquiries
 </li>
 <li>
 Manage large amounts of inbound and outbound calls in a timely manner
 </li>
 <li>
 Follow communication &ldquo;scripts&rdquo; when handling different topics
 </li>
 <li>
 Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives
 </li>
 <li>
 Seize opportunities to upsell products when they arise
 </li>
 <li>
 Build sustainable relationships and engage customers by taking the extra mile
 </li>
 <li>
 Keep records of all conversations in our call center database in a comprehensible way
 </li>
 <li>
 Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Command of the English language
 </li>
 <li>
 Strong Commitment and Dedication
 </li>
 <li>
 Age: Maximum 30 years
 </li>
 <li>
 Only graduated with bachelor&rsquo;s degree
 </li>
 <li>
 Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
 </li>
 <li>
 It is also a Plus if you have:
 </li>
 <li>
 Previous Experience in Customer Care
 </li>
 <li>
 Previous Experience in Mobile Internet and/ or ADSL support
 </li>
 <li>
 CCNA certification
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 
 
 
 What's In It For You
 
 
 
 
 Who we are
 
 
 
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 
 
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 
 
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 
 
 Together we can.
</div>

Vodafone Egypt- Customer Care Advisor

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 At TP we deliver excellent service and support. Every colleague commits to the following principles:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Taking ownership.
 
 You hold the request or problem until it is resolved. We do not send people away to another (internal) desk.
 </li>
 <li>
 
 Unburdening colleagues.
 
 We do not say "no, this is not possible". We think along with them and explain how what they want can be achieved in a different way.
 </li>
 <li>
 
 Proactive communication.
 
 If we are not going to meet a deadline you hear it from us proactively, not after the fact.
 </li>
 </ul>
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Senior CX Platform &amp; Conversational AI Engineer, you design, operate and continuously improve TP's CCaaS and conversational AI capabilities. You ensure that Genesys Cloud, IVR, routing, chat, messaging, voice, integrations and AI-supported customer journeys improve agent productivity, customer experience and account outcomes. The role combines hands-on CCaaS engineering with conversational AI, prompt lifecycle management, ITIL discipline and measurable CX improvement. You treat prompts, bot flows and agent-assist configurations as production artefacts that are versioned, tested, monitored and changed under control. The role contributes directly to business outcomes such as AHT, FCR, containment, CSAT, agent productivity and cost-to-serve, while ensuring platform reliability, secure data handling and operational continuity. You report to the IT Director and work closely with IT Engineering &amp; Development, Service Management, Operations, Business Service &amp; AI Demand Partners and relevant vendors.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Owning the technical lifecycle and operational quality of Genesys Cloud / PureCloud capabilities within the assigned scope.
 </li>
 <li>
 Designing, configuring, operating and improving Genesys Cloud / PureCloud and related CCaaS components.
 </li>
 <li>
 Building and optimising IVR, ACD, chat, SMS/messaging, email routing and channel-spanning customer journeys.
 </li>
 <li>
 Supporting SIP trunks, telephony integration, voice quality, call routing and incident resolution.
 </li>
 <li>
 Integrating CCaaS platforms with CRM, ServiceNow, knowledge bases, agent desktop tools, reporting and conversational AI services.
 </li>
 <li>
 Designing and improving bot flows, intent models, fallback handling, escalation logic and containment optimisation.
 </li>
 <li>
 Supporting LLM-driven summarisation, suggested responses, next-best-action and knowledge retrieval at the point of need (agent assist).
 </li>
 <li>
 Ensuring that AI-supported customer journeys and agent-assist capabilities are designed with appropriate human-in-the-loop, privacy and quality controls.
 </li>
 <li>
 Designing, testing, versioning, monitoring and retiring prompts as production artefacts under change control.
 </li>
 <li>
 Defining and executing test scenarios, regression checks and go-live validation for CX-critical changes.
 </li>
 <li>
 Working with Business Service &amp; AI Demand Partners and Operations stakeholders to translate business and client requirements into measurable CX platform improvements.
 </li>
 <li>
 Supporting and shaping the convergence between CCaaS capabilities and conversational AI within the CX domain.
 </li>
 <li>
 Supporting vendor coordination for Genesys, telephony, conversational AI and integration-related topics.
 </li>
 <li>
 Applying ITIL incident, problem, change and release practices to CX-critical services.
 </li>
 <li>
 Maintaining flow documentation, prompt documentation, runbooks, test scenarios and support guidance.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At minimum a demonstrable bachelor-level working and thinking ability in IT, engineering, telecommunications, computer science or a related ICT discipline, or equivalent experience.
 </li>
 <li>
 Genesys Cloud certification preferred.
 </li>
 <li>
 ITIL Foundation desirable; practical ITIL experience required.
 </li>
 <li>
 Conversational AI, bot design, prompt engineering or CX automation certification is desirable.
 </li>
 <li>
 Working knowledge of SIP / VoIP, REST APIs, contact-centre fundamentals and omnichannel service delivery is required.
 </li>
 <li>
 Minimum 5 years of experience in CCaaS, contact center technology, telephony or CX platform engineering.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud / PureCloud, including routing, queues, flows, IVR and platform administration.
 </li>
 <li>
 Working knowledge of SIP, VoIP, trunking, voice quality and telephony troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON, webhooks and integration patterns.
 </li>
 <li>
 Experience with ServiceNow ITSM processes required; ServiceNow integration / API experience desirable.
 </li>
 <li>
 Experience with conversational AI, bot flows, intent models, prompt design or agent assist is strongly desirable.
 </li>
 <li>
 Working knowledge of ITIL incident, problem, change and release practices.
 </li>
 <li>
 Strong documentation discipline: flow documentation, prompt documentation, runbooks, test scenarios and operational handover.
 </li>
 <li>
 Ability to work independently in an international remote or hybrid team.
 </li>
 <li>
 English C1 required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hands-on Genesys Cloud / PureCloud experience.
 </li>
 <li>
 Strong understanding of IVR, ACD, routing, queues and omnichannel flows.
 </li>
 <li>
 Working knowledge of SIP / VoIP / trunking and voice troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON and integration patterns.
 </li>
 <li>
 ITIL incident, problem and change management awareness.
 </li>
 <li>
 ServiceNow ITSM awareness.
 </li>
 <li>
 Strong documentation discipline.
 </li>
 <li>
 English C1.
 </li>
 <li>
 Ability to work independently in an international remote / hybrid environment.
 </li>
 <li>
 Basic conversational AI and prompt engineering awareness, or demonstrable willingness and ability to learn quickly.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Advanced conversational AI design.
 </li>
 <li>
 Prompt lifecycle management.
 </li>
 <li>
 Agent assist design and evaluation.
 </li>
 <li>
 Bot analytics and containment optimisation.
 </li>
 <li>
 Genesys advanced integrations.
 </li>
 <li>
 AI ethics and data compliance in customer interaction environments.
 </li>
 <li>
 Customer journey analytics.
 </li>
 <li>
 ServiceNow API integration.
 </li>
 <li>
 Vendor management and advanced stakeholder communication.
 </li>
 </ul>
 
 
</div>

Senior Full Stack & AI Solutions Developer

RSA Security

<div>
 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
 
 
 For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
 
 
 The Senior Manager, Data Analytics leads the design, delivery, and governance of enterprise‑wide analytics that drive data‑informed decision‑making. This role partners closely with executive leadership and cross‑functional stakeholders to translate business strategy into scalable reporting, actionable insights, and trusted metrics across Sales, Finance, Customer Support, Professional Services and Customer Success.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Lead and scale a high‑performing analytics team delivering dashboards, insights, and executive reporting.
 </li>
 <li>
 Establish and own a reporting and analytics Center of Excellence, ensuring consistency, accuracy, and alignment on key metrics.
 </li>
 <li>
 Partner with senior leaders to define KPIs, performance frameworks, and analytics roadmaps that support GTM strategy and business priorities.
 </li>
 <li>
 Oversee end‑to‑end analytics delivery, including data validation, metric definitions, dashboard design, and insight generation.
 </li>
 <li>
 Audit and improve data quality across core systems to ensure reliable reporting and decision‑making.
 </li>
 <li>
 Translate complex data into clear narratives, insights, and recommendations for executive and board‑level audiences.
 </li>
 <li>
 Identify trends, risks, and opportunities through advanced analysis of performance data.
 
 
 </li>
 </ul>
 
 Essential Requirments
 
 
 
 <ul>
 <li>
 10+ years&rsquo; experience, 5+ years&rsquo; People Management Experience
 </li>
 <li>
 Talent development and team leadership
 </li>
 <li>
 Strong analytical thinking, storytelling, and problem‑solving skills.
 </li>
 <li>
 Ability to influence senior stakeholders and drive alignment across organizations.
 </li>
 <li>
 Proven experience leading analytics or BI teams
 </li>
 <li>
 Deep understanding of GTM, revenue, and customer lifecycle metrics
 
 
 </li>
 </ul>
 RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
 
 
 If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
 
 
 rsa.global.talent.acquisition@rsa.com
 
 
 . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
</div>

Senior Manager, Data Analytics

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