contact center advisor

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Contact Center Advisor

51Talk

<div>
 
 Telesales Representative (Educational Advisor)
 
 
 
 
 
 🌍
 
 About Us
 
 
 
 51Talk is a global leader in online English education, connecting students and teachers through interactive one-on-one classes.
 
 
 
 
 
 We are expanding our Cairo team and looking for ambitious, persuasive, and goal-driven sales professionals who want to make a real impact in education while building a rewarding career.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Contact existing customers for course renewals and increase conversion rates
 </li>
 <li>
 Follow up regularly to understand customer needs and recommend renewal solutions
 </li>
 <li>
 Monitor student progress and analyze data to develop renewal strategies
 </li>
 <li>
 Handle inquiries and ensure customer satisfaction throughout the renewal process
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1 year in sales, customer service, or related field
 </li>
 <li>
 Fresh graduates with strong sales relevant skills
 </li>
 <li>
 Fluent in Arabic &amp; English
 </li>
 <li>
 Strong communication and persuasion skills
 </li>
 <li>
 Comfortable with target-driven environment and commission structure
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary + attractive commission
 </li>
 <li>
 Full training + career growth opportunities
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Paid Annual Leave
 </li>
 </ul>
 
 
</div>

Telesales Representative

PartnerOne

<div>
 
 About Us
 
 
 
 NetWitness has been at the forefront of cybersecurity for over two decades, delivering industry-leading solutions in Network Forensics, Network Detection &amp; Response (NDR), SIEM, UEBA, and SOAR, alongside best-in-class Incident Response services. Our platform empowers organizations to detect, investigate, and respond to the most sophisticated threats targeting their networks and critical assets.
 
 
 
 Role Overview
 
 
 
 The role is for a NetWitness Presales Engineer based in Egypt covering Africa.
 
 
 As a ore-sales Systems Engineer, you will play a pivotal role in driving the adoption of our solutions and services. You will be the primary technical voice in the sales cycle, acting as a trusted advisor to customers while working hand-in-hand with the regional sales team. You will bridge the gap between complex cybersecurity challenges and the NetWitness platform, translating technical capabilities into clear business value.
 
 
 This role demands both deep technical expertise and strong interpersonal skills. You will own Proof-of-Concept engagements, lead executive and technical presentations, and actively contribute to the broader NetWitness community through industry events, workshops, and partner enablement.
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Sales Engagement
 
 
 
 <ul>
 <li>
 Serve as the primary technical point of contact throughout the sales cycle
 </li>
 <li>
 Partner with the sales team to develop and execute winning sales strategies
 </li>
 <li>
 Lead in-depth technical presentations and product demonstrations, effectively communicating both technical depth and business value
 </li>
 <li>
 Respond o RFPs and RFIs, crafting compelling technical proposals and solution architectures
 
 
 </li>
 </ul>
 
 Customer Success &amp; Advisory
 
 
 
 <ul>
 <li>
 Build and maintain trusted advisor relationships with key technical and executive stakeholders
 </li>
 <li>
 Conduct discovery sessions to understand customer security challenges, infrastructure, and strategic goals, then design tailored NetWitness solutions
 </li>
 <li>
 Design, deploy, and manage Proof-of-Concept (POC) evaluations, ensuring measurable, documented outcomes
 </li>
 <li>
 Deliver health-checks, workshops, and technical roadmap sessions for existing customers to retain and expand their NetWitness footprint
 
 
 </li>
 </ul>
 
 Ecosystem &amp; Enablement
 
 
 
 <ul>
 <li>
 Own and develop the technical partner relationships within the assigned territory, including enablement and joint POC support
 </li>
 <li>
 Provide technical training and mentoring to sales team members and channel partners
 </li>
 <li>
 Represent NetWitness at industry events, trade shows, conferences, and seminars &mdash; delivering presentations and generating pipeline
 
 
 </li>
 </ul>
 
 Product &amp; Market Intelligence
 
 
 
 <ul>
 <li>
 Maintain deep, current knowledge of the NetWitness platform, competitive landscape, and adjacent security technologies
 </li>
 <li>
 Stay ahead of emerging threats, attack techniques, and industry trends to deliver relevant, credible technical discussions
 </li>
 <li>
 Serve as the voice of the customer to product management and engineering, relaying field insights, feature gaps, and competitive intelligence to influence the product roadmap
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years of experience in a presales, sales engineering, security consulting, or similar customer-facing technical role within the cybersecurity industry
 </li>
 <li>
 Demonstrable experience working with the Government, Enterprise, and Financial sectors in Egypt and Africa
 </li>
 <li>
 Deep understanding of networking protocols, network security architectures, and packet-level analysis
 </li>
 <li>
 Strong knowledge of threat detection methodologies, MITRE ATT&amp;CK framework, incident response processes, and common attack techniques (living-off-the-land, lateral movement, C2, etc.)
 </li>
 <li>
 Exposure to threat hunting, detection engineering, or SOC operations
 </li>
 <li>
 Industry certifications: CISSP, CISM, CEH, GCIH, GCIA, GDAT, or equivalent SANS/GIAC credentials
 </li>
 <li>
 Hands-on experience with one or more Threat Detection &amp; Response platforms: SIEM, NDR, EDR
 </li>
 <li>
 Proven ability to design and execute effective POCs, including success criteria definition and executive-level readout
 </li>
 <li>
 Excellent communication and presentation skills, able to adapt messaging for both CISO-level executives and SOC analysts
 </li>
 <li>
 Familiarity with Linux CLI, basic scripting (Python/Bash), and log/packet analysis workflows
 </li>
 <li>
 Willingness to travel up to 30% across the territory
 </li>
 <li>
 Full professional fluency in English and Arabic is a must, both written and spoken. Fluency in French is a plus
 </li>
 </ul>
</div>

Systems Engineer

COA Holding Company

<div>
 
 Job Title:
 
 Medical Sales Advisor
 
 
 
 Location:
 
 Sheraton &ndash; Heliopolis
 
 
 
 Job Type:
 
 Full-time
 
 
 
 About COA
 
 
 
 At COA, we&rsquo;re dedicated to transforming healthcare through innovative partnerships and purposeful commercial strategies. We work across sectors to improve access, awareness, and adoption of health solutions that make a real difference in people's lives. As we grow, we&rsquo;re looking for passionate professionals who are eager to drive impact and help shape the future of healthcare delivery.
 
 
 
 Role Overview
 
 
 
 The Medical Sales Advisor is responsible for engaging with customers through structured calls to provide clear, accurate information about available medical services. This role ensures clients understand their options, addresses questions with professionalism, and guides them through the process of scheduling bookings. With a focus on clarity, service quality, and customer trust, the advisor plays a key role in supporting informed decision-making and enhancing the overall customer experience.
 
 
 
 Role Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Science, Agriculture, or any Medical-related field (e.g., Biotechnology, Nursing, Veterinary Medicine, etc.)
 </li>
 <li>
 Fluent in English (spoken &amp; written)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Sales experience is a plus
 </li>
 <li>
 Ability to explain medical information in a simple and clear way
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for professional growth and development
 </li>
 <li>
 Supportive and collaborative work environment
 
 
 </li>
 </ul>
 
 Apply Now
 
 
 
 Send your CV to:
 
 Shams.elbeltagy@coaholding.com
 
</div>

Medical Sales Advisor

Konecta

<div>
 
 
 WHO WE ARE:
 
 
 
 Konecta is a leading global service provider in customer management, business process, and digital outsourcing, with
 
 120,000 employees working in 30 languages
 
 across
 
 4 continents and 26 countries
 
 . We offer end-to-end customer management solutions&mdash;including acquisition, retention, customer service, technical support, and collections&mdash;powered by world-class expertise in customer experience, process management, and digital technologies. Headquartered in Madrid, Konecta generates
 
 &euro;2 billion in global revenues
 
 and serves
 
 500+ clients
 
 across telecoms, energy, banking, mobility, retail, and e-commerce.
 
 
 
 
 
 
 Role Summary
 
 
 
 The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time operations within the contact center to ensure service levels and operational KPIs are consistently met. The role focuses on intraday performance management, schedule adherence, and proactive decision-making to optimize workforce efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor real-time performance of contact center operations (calls, chats, emails).
 </li>
 <li>
 Track and manage key KPIs such as
 
 SLA, AHT, Service Level, Adherence, and Occupancy
 
 .
 </li>
 <li>
 Identify performance gaps and take immediate actions (e.g., re-skilling, queue management, break adjustments).
 </li>
 <li>
 Communicate intraday performance updates to Operations, Team Leaders, and Workforce Management (WFM).
 </li>
 <li>
 Manage agent schedule adherence and highlight any deviations.
 </li>
 <li>
 Coordinate with Team Leaders to ensure optimal staffing levels.
 </li>
 <li>
 Generate and share real-time and intraday reports.
 </li>
 <li>
 Handle call volume spikes, system issues, or unexpected changes in workload.
 </li>
 <li>
 Ensure proper queue allocation and workload distribution across channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 1&ndash;3+ years of experience in
 
 RTA / WFM / RTM
 
 within a BPO or contact center environment.
 </li>
 <li>
 Strong understanding of
 
 WFM tools
 
 (e.g., Verint, NICE, Aspect, Genesys, etc.).
 </li>
 <li>
 Good knowledge of contact center KPIs and performance metrics.
 </li>
 <li>
 Advanced skills in
 
 Excel / Google Sheets
 
 .
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good communication skills in English.
 </li>
 <li>
 Ability to work under pressure and in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Attention to detail
 </li>
 <li>
 Time management
 </li>
 <li>
 Decision-making under pressure
 </li>
 <li>
 Stakeholder communication
 </li>
 <li>
 Analytical thinking
 </li>
 </ul>
 
 
 
 
 
 KPIs
 
 
 <ul>
 <li>
 Service Level (SLA) achievement
 </li>
 <li>
 Schedule adherence
 </li>
 <li>
 Intraday performance accuracy
 </li>
 <li>
 Queue management efficiency
 </li>
 <li>
 Reporting accuracy and timeliness
 </li>
 </ul>
 
 
</div>

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The Role!
 
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 Job Code:
 
 
 
 New 2026COMM-002
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
 </li>
 <li>
 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, client stakeholders
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Forecast and track key account metrics/goals
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our service
 </li>
 <li>
 Liaise between the customer and internal teams
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of experience in a similar role in the shipping/logistics field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 </li>
 <li>
 Proven ability to manage multiple tasks at a time while paying strict attention to detail
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment
 </li>
 <li>
 Natural relationship builder with integrity, reliability, and maturity
 </li>
 <li>
 Ability to prioritize among competing tasks
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Keen attention to detail and adherence to deadlines
 </li>
 <li>
 Experience with CRM system is a plus
 </li>
 <li>
 Able to work in a start-up field
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior Account Manager (Logistics Field)

TP Egypt

<div>
 
 Teleperformance Cairo is hiring Customer Service Representative:
 
 <ul>
 <li>
 Booking Advisor - Hospitality Account
 </li>
 <li>
 Outbound Sales - B2B Account
 </li>
 </ul>
 
 
 
 
 Offer:
 
 <ul>
 <li>
 Salary: NET 19,000 EGP (including KPIs &ndash; paid in Euro equivalent)
 </li>
 <li>
 Sales commission
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Transportation across Cairo &amp; Giza + 1,000 EGP allowance
 </li>
 <li>
 Paid training
 </li>
 <li>
 No rush calls
 </li>
 <li>
 Fast promotion opportunity (Wave 0 advantage)
 </li>
 </ul>
 
 
 
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Graduates
 </li>
 <li>
 Fluent English (C1)
 </li>
 <li>
 Flexible with rotational shifts (24/7) &ndash; up to 2 AM for females
 </li>
 </ul>
 
 
 
 
 
 
 
 Apply now &ndash; limited openings available.
 
 
 
 
</div>

Call Center - English Customer Service

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