account executive

account manager - cairo

account manager, uae

client care manager

client affairs director

Abbott

<div>
 
 Primary Job Function :
 
 
 
 <ul>
 <li>
 Supports affiliates in the execution of registration plans, ensuring timely and compliant submissions across EM markets including but not limited to Biosimilars
 </li>
 <li>
 Monitors progress of product registrations and maintains oversight of regional regulatory timelines and requirements.
 </li>
 <li>
 Provides coordination and operational support to local Regulatory Affairs teams to ensure alignment and regulatory compliance.
 </li>
 <li>
 Support collecting and interpreting the guidelines related to Biosimilars
 
 
 </li>
 </ul>
 
 Core Job Responsibilities :
 
 
 
 <ul>
 <li>
 Product registrations /Submissions
 </li>
 <li>
 Coordinate the execution of the regulatory strategies ensuring close monitoring and follow up with the affiliates and timely reporting.
 </li>
 <li>
 Relationships &amp; Cross Functional teamwork
 </li>
 <li>
 Ensure good collaboration and relationship with the regulatory teams in the affiliate and the emerging markets
 </li>
 <li>
 Supports the internal stakeholders for any regulatory affairs ad-hoc request
 </li>
 <li>
 Affiliate Coordination
 </li>
 <li>
 Maintains effective working relationships with local RA teams and global RA teams
 </li>
 <li>
 Ensure proper coordination between the RA affiliates and stakeholders in the defined areas
 </li>
 <li>
 Compliance across lifecycles
 </li>
 <li>
 Supports the coordination of new product registration activities ensuring alignment with regulatory requirements and business timelines.
 </li>
 <li>
 Provides day‑to‑day support to ensure products remain compliant throughout their lifecycle.
 </li>
 <li>
 Regulatory Operations
 </li>
 <li>
 Coordinates the preparation and submission of registration dossiers, variations, renewals, and clinical trial applications, ensuring timely execution
 </li>
 <li>
 Monitors timelines for key submissions (e.g., new registrations, variations, CCDS updates, PSURs, license renewals) and supports affiliates to ensure continuity of product availability.
 
 
 </li>
 </ul>
 
 Position Accountability/Scope :
 
 
 
 Accountable that the business remains compliance with all regulatory aspects (local and Abbott policy) and all regulatory agency submission materials are within timeliness, accuracy, comprehensiveness and compliance with regulatory standards.
 
 
 
 Minimum Education :
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree of Pharmacy or
 </li>
 <li>
 Bachelor&rsquo;s Degree of Life Science or
 </li>
 <li>
 Bachelor&rsquo;s Degree of Science
 
 
 </li>
 </ul>
 
 Minimum Experience/Training Required :
 
 
 
 <ul>
 <li>
 At least 5 years of working experience in similar roles
 </li>
 <li>
 Understanding of regulatory affairs in pharmaceutical environment, experience interfacing with government and regulatory agencies and proven skills in developing and implementing successful regulatory strategies. Strong communication skills to effectively present regulatory information to management and government agencies
 
 
 </li>
 </ul>
 
 Management Skills
 
 
 
 <ul>
 <li>
 Uses resources effectively and efficiently.
 </li>
 <li>
 Able to plan, prioritize and delegate tasks to project team as needed to ensure timely completion of projects.
 </li>
 <li>
 Maintain and operate within budget.
 </li>
 <li>
 Capable of analyzing and investigating issues and problem solving.
 
 
 </li>
 </ul>
 
 Communication Skills
 
 
 
 <ul>
 <li>
 Effectively practices listening skills before responding to issues.
 </li>
 <li>
 Effectively writes, presents and communicates information to internal and external clients, including divisional management.
 </li>
 <li>
 Effective negotiation skills.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Total Quality Management (TQM) Skills
 
 
 
 <ul>
 <li>
 Demonstrates the ability to exercise good judgment on regulatory and compliance issues.
 </li>
 <li>
 Demonstrates an understanding of the appropriate regulatory requirements and applies this understanding to all job responsibilities.
 </li>
 </ul>
</div>

EM Regulatory Affairs Manager (Biosimilar)

Amgen

<div>
 
 HOW MIGHT YOU DEFY IMAGINATION?
 
 
 
 If you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. At Amgen our shared mission&mdash;to serve patients&mdash;drives all that we do. It is key to our becoming one of the world&rsquo;s leading biotechnology companies. We are global collaborators who achieve together&mdash;researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It&rsquo;s time for a career you can be proud of. Join us.
 
 
 
 SENIOR ASSOCIATE REGULATORY AFFAIRS
 
 
 
 
 What You Will Do
 
 
 
 In this vital role you will assist in the local coordination and execution of regulatory submissions in compliance with Amgen corporate standards and national regulatory requirements, and Regulatory Affairs processes and deliverables for the ELI markets Egypt, Jordan, Iraq and Lebanon.
 
 
 <ul>
 <li>
 Ensure regulatory submissions are made on time and meet Amgen&rsquo;s corporate and local regulatory requirements
 </li>
 <li>
 Responsible for completion of regulatory files for submission. (Prepare/Receive files and submit them to regulatory authorities within the defined and agreed submission/approval dates) and according to guidelines and requirements
 </li>
 <li>
 Manufacturing site registration and license maintenance
 </li>
 <li>
 Responsible for coordinating with the International regulatory team to ensure right first-time dossiers are provided
 </li>
 <li>
 Coordinate and respond to the requests by authorities during the evaluation process and check the correct handling of deficiency letter within a specific timeframe in order not to delay MOH approvals
 </li>
 <li>
 Establish effective communication and continuous follow-up with the external agencies &amp; distributors to ensure timely submissions and approvals of all company&rsquo;s applications
 </li>
 <li>
 Monitoring of emerging guidelines and changes affecting business and communication to relevant internal customers
 </li>
 <li>
 Providing guidance on the approval processes to internal stakeholders within the region and providing regulatory input for launch planning
 </li>
 <li>
 Maintenance of all lifecycle activities/ Product renewal license details by accurately preparing filling submissions and approval within the preset global timelines -accountable for overall accuracy and compliance
 </li>
 <li>
 Ensure alignment of regulatory objectives with regional / global regulatory objectives and commercial plans
 </li>
 <li>
 Accountable for solving all supply issues related to regulatory activities.
 </li>
 <li>
 To provide regulatory intelligence
 </li>
 <li>
 Ensure compliance with company's SOPs and working practices for Good Regulatory Practice
 </li>
 <li>
 Management of documentation archiving and record keeping according to SOP and local legislation
 </li>
 <li>
 Contact for agency interactions for portfolio of products and coordinating and reviewing briefing documents and/or other submissions for meetings with Regulatory agencies
 </li>
 <li>
 Collate, distribute, exchange and archive regulatory information with colleagues across the business
 </li>
 <li>
 Participate in regulatory and affiliate process improvements initiatives
 </li>
 <li>
 Review promotion and non-promotion materials to ensure compliance with local license, company procedures and Code of Practice
 
 
 </li>
 </ul>
 
 BE PART OF OUR TEAM
 
 
 
 Reporting to the Regulatory Affairs Manager for ELI, you would be joining a team of regulatory professionals passionate about delivering the best outcomes for our medicines to patients.
 
 
 
 What We Expect Of You
 
 
 
 We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced professional, are these qualifications and skills:
 
 
 <ul>
 <li>
 Pharmacy Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of directly related experience in regulatory affairs (ELI markets)
 </li>
 <li>
 Knowledge and awareness of the relevant regulatory guidelines and legislation for ELI markets
 </li>
 <li>
 Strong communication skills both verbal and written
 </li>
 <li>
 Organizational skills &amp; developing regulatory project management skills
 
 
 </li>
 </ul>
 
 Thrive
 
 
 
 
 What You Can Expect Of Us
 
 
 
 As we work to develop treatments that take care of others, so we work to care for our teammates&rsquo; professional and personal growth and well-being.
 
 
 <ul>
 <li>
 Vast opportunities to learn and move up and across our global organization
 </li>
 <li>
 Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
 </li>
 <li>
 Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
 
 
 </li>
 </ul>
 
 Apply now for a career that defies imagination
 
 
 
 In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
 
 
 
 careers.amgen.com
 
 
 
 Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
</div>

Senior Associate Regulatory Affairs

AbbVie

<div>
 
 
 
 Position Summary
 
 
 
 The Supply Chain Specialist &ndash; Northwest Africa will support end-to-end supply chain activities for Algeria, Tunisia, and Morocco, ensuring timely product availability, order execution, shipment follow-up, and coordination with internal and external stakeholders. The role will support demand planning activities, distributor communication, importation follow-up, and supply risk management to ensure business continuity and compliance with company procedures.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage order processing and shipment follow-up for Algeria, Tunisia, and Morocco.
 </li>
 <li>
 Coordinate with distributors to ensure timely Purchase Orders, import permits, and required shipping documentation.
 </li>
 <li>
 Support demand review and S&amp;OP preparation through forecast updates, inventory tracking, and supply status reporting.
 </li>
 <li>
 Monitor product availability, inventory levels, backorders, and shipment risks.
 </li>
 <li>
 Coordinate with Supply Chain, Logistics, Quality, Regulatory Affairs, Finance, and Manufacturing Sites to resolve operational issues.
 </li>
 <li>
 Follow up on batch approvals, documentation readiness, and country-specific import requirements.
 </li>
 <li>
 Maintain accurate trackers and provide regular updates on orders, shipments, risks, and key actions.
 </li>
 <li>
 Escalate supply risks proactively and support mitigation plans to avoid supply disruption.
 </li>
 <li>
 Ensure compliance with internal processes, SOPs, and applicable regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Finance, Commerce, Engineering,
 </li>
 <li>
 2&ndash;4 years of experience in Supply Chain, Logistics, Demand Planning, Customer Service, or Order Management.
 </li>
 <li>
 Experience in the pharmaceutical or healthcare industry is preferred.
 </li>
 <li>
 Experience working with distributors, importation processes, or multinational stakeholders is an advantage.
 </li>
 <li>
 Strong communication, analytical, and organizational skills.
 </li>
 <li>
 Ability to manage multiple priorities and work under pressure.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of supply chain operations, order management, inventory management, and international shipping documentation.
 </li>
 <li>
 Strong Microsoft Excel skills.
 </li>
 <li>
 Good PowerPoint reporting skills.
 </li>
 <li>
 SAP or ERP system experience is preferred.
 </li>
 <li>
 Power BI or data visualization experience is a plus.
 </li>
 <li>
 Good understanding of Incoterms, import permits, Letters of Credit, and shipping documents is preferred.
 </li>
 </ul>
</div>

Supply Chain Specialist – North Africa (Contractor)

Gardenia

<div>
 -توجد نسخه بالعربي في الاسفل -
 
 
 Landscaping, Irrigation &amp; Maintenance Projects
 
 
 Location:
 
 Cairo, Egypt
 
 About Us
 
 We are a specialized landscaping and irrigation contracting company providing design, construction, maintenance, and irrigation solutions for commercial, residential, healthcare, and contractor clients.
 
 We are seeking a highly responsible and results-oriented
 
 Deputy General Manager / Operations Manager
 
 to serve as the second-in-command within the organization and oversee daily operations, project execution, and team management.
 
 This role is critical to supporting the company's growth, improving operational performance, and ensuring business continuity.
 
 
 Please note that technical expertise is NOT our primary selection criterion.
 
 Candidates will be evaluated according to the following priorities:
 
 <ol>
 <li>
 Management &amp; Follow-Up Ability (from 10 - 30 employee) (8-12 years experience)
 </li>
 </ol>
 <ul>
 <li>
 Ability to organize work, assign responsibilities, track progress, and ensure execution.
 </li>
 <li>
 Strong reporting and accountability skills.
 </li>
 <li>
 Proven experience managing teams and multiple projects simultaneously.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Ownership &amp; Decision-Making
 </li>
 </ol>
 <ul>
 <li>
 Ability to take responsibility for results.
 </li>
 <li>
 Confidence in making operational decisions without constant supervision.
 </li>
 <li>
 Problem-solving mindset and sound judgment under pressure.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Personal Discipline &amp; Professional Commitment
 </li>
 </ol>
 <ul>
 <li>
 High level of reliability, consistency, and self-management.
 </li>
 <li>
 Strong work ethic and attention to detail.
 </li>
 <li>
 Ability to maintain standards and follow through on commitments.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Technical Background
 </li>
 </ol>
 <ul>
 <li>
 Experience in landscaping, irrigation, maintenance, construction, or project operations is preferred.
 </li>
 <li>
 Technical knowledge is important but secondary to leadership and operational management capabilities.
 
 
 </li>
 </ul>
 The successful candidate must be capable of running daily operations, leading the team, and maintaining business continuity with minimal dependence on the Managing Director.
 
 
 
 
 نبذة عن الشركة:
 
 شركة متخصصة في أعمال تنسيق الحدائق وشبكات الري والصيانة الزراعية، تعمل في تنفيذ المشاريع للقطاع الخاص والمقاولين والعملاء المباشرين.
 
 
 الهدف من الوظيفة:
 
 العمل كرجل ثانٍ في الشركة، وإدارة العمليات اليومية والمشاريع والموظفين، وضمان استمرارية العمل وتحقيق الأداء التشغيلي المطلوب في غياب المالك أو المدير التنفيذي.
 
 
 خبرة 8&ndash;12 سنة.
 
 أدار فرق من 10&ndash;30 موظفًا.
 
 مسؤولًا عن تشغيل عدة مواقع في وقت واحد.
 
 لديه خبرة في اللاندسكيب أو المقاولات أو إدارة المرافق.
 
 
 
 قدرة على الإدارة والمتابعة.
 
 
 
 قدرة على تحمل المسؤولية واتخاذ القرار.
 
 
 
 الالتزام والانضباط الشخصي.
 
 
 
 الخبرة الفنية.
 
 
 
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Manage and oversee the company's day-to-day operations.
 </li>
 <li>
 Supervise project managers, engineers, site teams, and support staff.
 </li>
 <li>
 Ensure projects are delivered on time, within budget, and according to quality standards.
 </li>
 <li>
 Monitor project progress and proactively resolve operational issues.
 </li>
 <li>
 Coordinate between technical office, site operations, procurement, and finance functions.
 </li>
 <li>
 Lead weekly operational review meetings and follow up on action plans.
 </li>
 <li>
 Manage workforce allocation, resource planning, and project priorities.
 </li>
 <li>
 Maintain strong relationships with clients, consultants, and contractors during project execution.
 </li>
 <li>
 Prepare and submit regular management reports covering:
 </li>
 <li>
 Project status
 </li>
 <li>
 Operational performance
 </li>
 <li>
 Resource utilization
 </li>
 <li>
 Risks and challenges
 </li>
 <li>
 Act on behalf of the Managing Director in operational matters when required.
 </li>
 <li>
 إدارة التشغيل اليومي للشركة ومتابعة جميع الأنشطة التنفيذية.
 </li>
 <li>
 الإشراف المباشر على مهندسي المشاريع والعمالة والمواقع.
 </li>
 <li>
 متابعة تقدم المشاريع ومراقبة الجودة والجدول الزمني والتكاليف.
 </li>
 <li>
 إدارة الاجتماعات التشغيلية الأسبوعية وإصدار تقارير الأداء.
 </li>
 <li>
 متابعة تنفيذ القرارات الإدارية والتأكد من إغلاق المهام في مواعيدها.
 </li>
 <li>
 التنسيق بين المكتب الفني والحسابات والمواقع.
 </li>
 <li>
 مراجعة احتياجات المشاريع من العمالة والخامات والمعدات.
 </li>
 <li>
 متابعة العملاء أثناء التنفيذ وحل المشكلات التشغيلية.
 </li>
 <li>
 رفع تقارير دورية للمدير التنفيذي تشمل:
 </li>
 <li>
 حالة المشاريع.
 </li>
 <li>
 المبيعات المحتملة.
 </li>
 <li>
 التدفقات النقدية.
 </li>
 <li>
 المشكلات التشغيلية.
 </li>
 <li>
 إدارة الشركة تشغيليًا أثناء غياب المدير التنفيذي.
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 <ul>
 <li>
 Bachelor's degree in Agricultural Engineering, Civil Engineering, Landscape Engineering, or a related field.
 </li>
 <li>
 Minimum 8 years of experience in landscaping, irrigation, construction, maintenance, or project operations.
 </li>
 <li>
 Minimum 3 years of experience leading teams and managing project execution.
 </li>
 <li>
 Strong understanding of project management, site operations, and resource planning.
 </li>
 <li>
 Proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and organizational skills.
 </li>
 <li>
 Ability to work independently and take ownership of results.
 </li>
 <li>
 Highly accountable and dependable.
 </li>
 <li>
 Strong in execution and follow-through.
 </li>
 <li>
 Capable of making sound operational decisions.
 </li>
 <li>
 Organized, disciplined, and detail-oriented.
 </li>
 <li>
 Comfortable managing multiple projects simultaneously.
 </li>
 <li>
 Able to build structure, improve processes, and lead teams effectively.
 </li>
 <li>
 Interested in growing with the company over the long term.
 </li>
 <li>
 بكالوريوس هندسة زراعية أو هندسة مدنية أو تخصص مناسب.
 </li>
 <li>
 خبرة لا تقل عن 8 سنوات في المقاولات أو اللاندسكيب أو شبكات الري أو إدارة المشاريع.
 </li>
 <li>
 خبرة لا تقل عن 3 سنوات في إدارة فرق عمل ومواقع تنفيذ.
 </li>
 <li>
 خبرة في التعامل مع العملاء والمقاولين والاستشاريين.
 </li>
 <li>
 إجادة استخدام Excel وإعداد التقارير الإدارية.
 </li>
 <li>
 قدرة عالية على التنظيم والمتابعة وإدارة الأولويات.
 </li>
 <li>
 شخصية قيادية وحازمة.
 </li>
 <li>
 قادر على اتخاذ القرار وتحمل المسؤولية.
 </li>
 <li>
 منظم ويهتم بالتفاصيل.
 </li>
 <li>
 صادق وموثوق ويمكن الاعتماد عليه.
 </li>
 <li>
 يجيد المتابعة اليومية دون الحاجة لتوجيه مستمر.
 </li>
 <li>
 قادر على إدارة المشكلات الميدانية واتخاذ قرارات سريعة.
 </li>
 <li>
 يفضل من لديه طموح للنمو مع الشركة على المدى الطويل.
 
 
 
 </li>
 </ul>
 
 BENEFITS
 
 <ul>
 <li>
 On-time project delivery.
 </li>
 <li>
 Project budget compliance.
 </li>
 <li>
 Client satisfaction.
 </li>
 <li>
 Operational efficiency.
 </li>
 <li>
 Team performance and accountability.
 </li>
 <li>
 Timely resolution of operational issues.
 </li>
 <li>
 Quality and accuracy of reporting.
 </li>
 <li>
 Take ownership of daily operations.
 </li>
 <li>
 Improve team accountability and follow-up.
 </li>
 <li>
 Strengthen project execution processes.
 </li>
 <li>
 Create operational visibility through effective reporting.
 </li>
 <li>
 Enable the company to operate efficiently with reduced dependence on the Managing Director.
 </li>
 <li>
 نسبة الالتزام بجداول المشاريع.
 </li>
 <li>
 نسبة الالتزام بالميزانيات التشغيلية.
 </li>
 <li>
 رضا العملاء أثناء التنفيذ.
 </li>
 <li>
 سرعة إغلاق المشكلات التشغيلية.
 </li>
 <li>
 نسبة إنجاز المهام الأسبوعية.
 </li>
 <li>
 استقرار فرق العمل وانخفاض المشكلات الإدارية.
 </li>
 <li>
 جاهزية التقارير التشغيلية ودقتها.
 </li>
 <li>
 إدارة الموظفين والفرق التشغيلية.
 </li>
 <li>
 توزيع الموارد والعمالة على المشاريع.
 </li>
 <li>
 اعتماد المصروفات التشغيلية ضمن الحدود المعتمدة.
 </li>
 <li>
 اتخاذ القرارات التشغيلية اليومية.
 </li>
 <li>
 تمثيل الشركة أمام العملاء والموردين في الأمور التشغيلية.
 
 
 </li>
 </ul>
</div>

Operations Manager – Projects & Solutions

SNAP14 Production

<div>
 SNAP14 is seeking a Client Relations &amp; Brand Marketing Intern to support our Client Relations &amp; Brand Marketing team behind the scenes. This role is 100% internal-facing. You&rsquo;ll help us maintain our luxury brand standards and ensure our clients receive a seamless experience by supporting the team with research, reporting, logistics, and brand materials. This is a learning-focused role perfect for someone who wants to understand how a high-end creative agency manages VIP clients and luxury brand positioning, without the pressure of client-facing responsibilities. The Intern will spend &sim;80% of time on client experience support tasks and &sim;20% on brand marketing support.
 
 
 Key Responsibilities:
 
 
 Client Experience Support - 80%
 
 <ul>
 <li>
 Research &amp; Prep: Conduct research on new and existing clients before meetings. Prepare client briefing documents, backgrounders, and VIP profiles for the Senior Executive to use.
 
 </li>
 <li>
 Onboarding Logistics: Assist in preparing welcome kits, coordinating gifting orders, and organizing digital welcome folders. Data &amp; Reporting: Maintain and update the client tracking system/CRM.
 
 </li>
 <li>
 Log all client interactions reported by the Senior Executive to ensure accurate records.
 
 </li>
 <li>
 Satisfaction Tracking: Help draft, send out, and compile results from client satisfaction/feedback surveys using templates.
 
 </li>
 <li>
 Project Support: Track project timelines and deliverables internally.
 
 </li>
 <li>
 Flag potential delays to the Senior Executive so they can manage client expectations.
 
 </li>
 <li>
 Prepare internal wrap-up reports/feedback after projects finish.
 
 </li>
 <li>
 Support in client observations quarterly reports
 
 </li>
 <li>
 Gifting &amp; Retention Ops: Research luxury gifting options, manage vendor communications for gifts, track inventory, and prepare gifts for dispatch.
 
 </li>
 <li>
 Enrich data to existing clients post shoot on the CRM tool
 
 </li>
 <li>
 Maintain a record of Client engagement on every medium
 
 </li>
 <li>
 Support research on Ideal Client Profile (ICP) as of client engagement efforts and target list
 
 
 
 </li>
 </ul>
 Branding &amp; Marketing Support - 20%:
 
 <ul>
 <li>
 Competitor Tracking: Monitor competitors&rsquo; branding, client engagement tactics, and PR moves. Prepare monthly benchmark reports.
 
 </li>
 <li>
 Support on contacting suppliers for branded items gifting
 
 </li>
 <li>
 Maintaining record of inventory and tracking clients who have received our gifts
 
 
 
 </li>
 </ul>
 Skills &amp; Competencies:
 
 Extreme Attention to Detail: Luxury is in the details. Typos, wrong names, or missed deadlines damage the brand.
 
 Discretion &amp; Trustworthiness: You&rsquo;ll see confidential client info. Professionalism and secrecy are non-negotiable.
 
 Strong Research Skills: Ability to find accurate info on people, brands, and trends quickly.
 
 Organization: You can manage multiple tasks, trackers, and deadlines without dropping the ball.
 
 Communication: Excellent written English for internal docs. Arabic is a strong plus.
 
 Proactive Mindset: You spot problems or opportunities and flag them before being asked.
 
 Interest in Luxury/Fashion/Beauty: You understand the high-end market and why service matters.
 
 
 
 Our Company Values:
 
 Communication - We value communication as it keeps us all connected. Communication enables us to clearly understand a situation and work together toward a shared goal.
 
 Teamwork - We love our harmonious team and always work together to achieve the outcome; you are only as good as your team.
 
 Results-orientation - We&rsquo;re genuinely excited about results and care about a project as if it were our own.
 
 Initiative - We trust our instincts. We think ahead to foresee what could happen and what could help. We have the courage to make suggestions that will make things better.
 
 Dependability - We embrace accountability for every action, creating an unbreakable chain of responsibility that extends across our team and clients, instilling confidence and trust.
 
 
 These are core to SNAP14. As an intern, we expect you to live them daily even in a support role.
 
 
 
 
 Requirements
 
 
 Currently studying or recent graduate in Marketing, Communications, Business, PR, or related field.0-1 year experience. Internships in marketing, admin, or events are a plus. Fluent in English (written). Arabic is a strong plus.
 
 
 Advanced skills in Google Sheets/Excel, PowerPoint/Google Slides, and Notion or similar tools.
 
 
 Portfolio or examples of university projects showing research/organization skills are welcome.
 
 Must be based in Cairo with ability to work from our office.
 
 
 
 Benefits
 
 
 What You&rsquo;ll Learn:
 
 How a luxury creative agency manages VIP client relationships end-to-end. Brand positioning and quality control for high-end markets.PR, gifting, and retention strategies used in fashion/beauty industries.
 
 How to use CRM systems and track client satisfaction data. Real-world project management and team collaboration in a fast-paced environment.
 
 
 Why Join SNAP14 as an Intern?
 
 You&rsquo;ll get a behind-the-scenes look at how we create high-end visual content for the region&rsquo;s top fashion and luxury brands. This is your chance to learn client experience and brand marketing from a team that works with VIPs, without the pressure of being client-facing on day one. Top-performing interns will be considered for full-time roles.
 
 
 Working with a diverse team and having fun while doing so.
 
 
 SNAP14 Internship Certificate
 
 
 
</div>

Client Relations & Brand Marketing Internship

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Emirates NBD Egypt

<div>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with a portfolio of multinational corporate clients.
 </li>
 <li>
 Understand clients' financial needs and objectives and provide tailored banking solutions.
 </li>
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 Proactively identify cross-selling opportunities and promote the bank's full range of products and services.
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 <li>
 Manage client relationships effectively, resolving issues and ensuring client satisfaction.
 </li>
 <li>
 Identify and pursue new business opportunities within the corporate banking market.
 </li>
 <li>
 Develop and execute business development plans to achieve revenue growth targets.
 </li>
 <li>
 Network with potential clients and industry professionals to expand the bank's client base.
 </li>
 <li>
 Assess and manage credit risk associated with corporate clients.
 </li>
 <li>
 Ensure compliance with all regulatory requirements and internal policies.
 </li>
 <li>
 Monitor market trends and economic conditions to identify potential risks.
 </li>
 <li>
 Track and analyze team performance against key performance indicators (KPIs).
 </li>
 <li>
 Prepare and present financial reports to senior management.
 </li>
 <li>
 Develop strategies to improve team efficiency and profitability.
 </li>
 <li>
 Provide ongoing coaching, mentoring, and performance feedback to team members.
 </li>
 <li>
 Manage team workload, allocate resources effectively, and monitor performance against established goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in finance, Economics, or a related field.
 </li>
 <li>
 Minimum 10 years of experience in corporate banking
 </li>
 <li>
 Proven track record of successfully managing a team and achieving targets.
 </li>
 <li>
 Strong understanding of banking products, services, corporate finance, credit analysis, and risk management.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to build and maintain strong relationships with clients and colleagues.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Team Head - Multinational Corporates

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