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RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

Nexus Analytica

<h2>Purpose of the Role</h2>The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and  with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.<h2>Key Responsibilities</h2><h2>Client Relationship</h2><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map — control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><h2>Delivery Governance</h2><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><h2>Commercial Protection</h2><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><h2>Internal Coordination</h2><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><h2>Post Go-Live</h2><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul> <h2>Requirements</h2><h2>Essential</h2><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients — including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li></ul><h2>Desirable</h2><ul><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li></ul><h2>Attributes</h2><ul><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often — the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul> <h2>Success Measures — First 12 Months</h2><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul> <h2> </h2>

Client Delivery Manager - NexusGRID

Datamatics Technologies

<div>
 Job Description: AI Product &amp; Business Translation Lead
 
 
 Job Title:
 
 AI Product &amp; Business Translation Lead
 
 
 Experience:
 
 9&ndash;12+ Years
 
 
 Location:&nbsp;
 
 
 
 Riyadh - Onsite
 
 
 
 
 Employment Type:
 
 Full-Time
 
 Job Overview
 
 We are seeking an experienced
 
 AI Product &amp; Business Translation Lead
 
 with
 
 9&ndash;12+ years of experience
 
 to bridge the gap between business objectives, product strategy, and artificial intelligence capabilities. The ideal candidate will have strong expertise in defining AI use cases, developing AI-driven product strategies, engaging executive stakeholders, and driving successful adoption of AI solutions across organizations.
 
 
 This role requires a strong understanding of business transformation, AI capabilities, product lifecycle management, and the ability to translate complex AI concepts into measurable business outcomes.
 
 Key Responsibilities
 <ul>
 <li>
 Define and prioritize AI use cases aligned with business objectives and strategic goals
 </li>
 <li>
 Develop AI product strategies, roadmaps, and adoption frameworks
 </li>
 <li>
 Collaborate with business leaders, product teams, data scientists, and engineering teams to identify AI opportunities
 </li>
 <li>
 Translate business requirements into actionable AI solutions and product initiatives
 </li>
 <li>
 Evaluate AI opportunities based on business value, feasibility, scalability, and impact
 </li>
 <li>
 Drive stakeholder engagement across business and technology teams
 </li>
 <li>
 Support AI adoption initiatives by creating awareness, enablement plans, and change management strategies
 </li>
 <li>
 Define success metrics and KPIs for AI product initiatives
 </li>
 <li>
 Facilitate communication between technical teams and business stakeholders
 </li>
 <li>
 Support governance, prioritization, and lifecycle management of AI solutions
 </li>
 <li>
 Identify industry trends and emerging AI capabilities to recommend strategic opportunities
 </li>
 </ul>
 Required Technical &amp; Business SkillsAI Use Case Strategy
 <ul>
 <li>
 Strong experience in
 
 AI use case definition
 
 and identification of business opportunities for AI adoption
 </li>
 <li>
 Ability to evaluate AI feasibility, business impact, and implementation roadmap
 </li>
 <li>
 Experience translating AI capabilities into practical business solutions
 </li>
 </ul>
 Product Strategy &amp; Management
 <ul>
 <li>
 Strong experience in
 
 AI product strategy
 
 and roadmap development
 </li>
 <li>
 Experience defining product vision, priorities, success metrics, and adoption strategies
 </li>
 <li>
 Understanding of product lifecycle management and digital transformation initiatives
 </li>
 </ul>
 Stakeholder Engagement
 <ul>
 <li>
 Proven experience managing
 
 stakeholder engagement
 
 across business, technology, and executive teams
 </li>
 <li>
 Ability to communicate complex AI concepts to technical and non-technical audiences
 </li>
 <li>
 Experience facilitating workshops, discovery sessions, and executive discussions
 </li>
 </ul>
 AI Adoption &amp; Change Enablement
 <ul>
 <li>
 Experience driving
 
 AI adoption
 
 across organizations
 </li>
 <li>
 Ability to develop adoption frameworks, training strategies, and business enablement plans
 </li>
 <li>
 Understanding of organizational change management principles
 </li>
 </ul>
 Qualifications
 <ul>
 <li>
 Bachelor's degree in Computer Science, Business Administration, Artificial Intelligence, Information Systems, or a related field
 </li>
 <li>
 
 9&ndash;12+ years
 
 of experience in AI product management, digital transformation, business strategy, technology consulting, or related roles
 </li>
 <li>
 Strong understanding of AI/ML concepts and enterprise AI adoption challenges
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills
 </li>
 <li>
 Proven ability to manage cross-functional initiatives and deliver business outcomes
 </li>
 </ul>
 Preferred Skills
 <ul>
 <li>
 Experience working with Generative AI, Large Language Models (LLMs), and AI-powered products
 </li>
 <li>
 Exposure to cloud AI platforms such as AWS, Azure, or Google Cloud AI services
 </li>
 <li>
 Experience in enterprise transformation programs and innovation initiatives
 </li>
 <li>
 Familiarity with AI governance, responsible AI practices, and risk management
 </li>
 <li>
 Experience working in Agile product development environments
 </li>
 </ul>
 Key Capability Areas
 <ul>
 <li>
 
 AI Strategy:
 
 AI Use Case Definition
 
 and
 
 AI Opportunity Assessment
 
 and
 
 Business Value Mapping
 </li>
 <li>
 
 Product Management:
 
 Product Strategy
 
 and
 
 AI Roadmap Development
 
 and
 
 Adoption Planning
 </li>
 <li>
 
 Stakeholder Management:
 
 Executive Engagement
 
 and
 
 Cross-functional Collaboration
 
 and
 
 Business-Technology Alignment
 </li>
 <li>
 
 AI Adoption:
 
 Change Enablement
 
 and
 
 User Adoption Strategy
 
 and
 
 AI Transformation Initiatives
 </li>
 <li>
 
 Business Translation:
 
 Translating AI Capabilities
 
 and
 
 Driving Measurable Business Outcomes
 
 and
 
 Strategic Decision Support
 </li>
 </ul>
</div>

AI Product & Business Translation Lead

SNAP14 Production

<div>
 SNAP14 is seeking a Client Relations &amp; Brand Marketing Intern to support our Client Relations &amp; Brand Marketing team behind the scenes. This role is 100% internal-facing. You&rsquo;ll help us maintain our luxury brand standards and ensure our clients receive a seamless experience by supporting the team with research, reporting, logistics, and brand materials. This is a learning-focused role perfect for someone who wants to understand how a high-end creative agency manages VIP clients and luxury brand positioning, without the pressure of client-facing responsibilities. The Intern will spend &sim;80% of time on client experience support tasks and &sim;20% on brand marketing support.
 
 
 Key Responsibilities:
 
 
 Client Experience Support - 80%
 
 <ul>
 <li>
 Research &amp; Prep: Conduct research on new and existing clients before meetings. Prepare client briefing documents, backgrounders, and VIP profiles for the Senior Executive to use.
 
 </li>
 <li>
 Onboarding Logistics: Assist in preparing welcome kits, coordinating gifting orders, and organizing digital welcome folders. Data &amp; Reporting: Maintain and update the client tracking system/CRM.
 
 </li>
 <li>
 Log all client interactions reported by the Senior Executive to ensure accurate records.
 
 </li>
 <li>
 Satisfaction Tracking: Help draft, send out, and compile results from client satisfaction/feedback surveys using templates.
 
 </li>
 <li>
 Project Support: Track project timelines and deliverables internally.
 
 </li>
 <li>
 Flag potential delays to the Senior Executive so they can manage client expectations.
 
 </li>
 <li>
 Prepare internal wrap-up reports/feedback after projects finish.
 
 </li>
 <li>
 Support in client observations quarterly reports
 
 </li>
 <li>
 Gifting &amp; Retention Ops: Research luxury gifting options, manage vendor communications for gifts, track inventory, and prepare gifts for dispatch.
 
 </li>
 <li>
 Enrich data to existing clients post shoot on the CRM tool
 
 </li>
 <li>
 Maintain a record of Client engagement on every medium
 
 </li>
 <li>
 Support research on Ideal Client Profile (ICP) as of client engagement efforts and target list
 
 
 
 </li>
 </ul>
 Branding &amp; Marketing Support - 20%:
 
 <ul>
 <li>
 Competitor Tracking: Monitor competitors&rsquo; branding, client engagement tactics, and PR moves. Prepare monthly benchmark reports.
 
 </li>
 <li>
 Support on contacting suppliers for branded items gifting
 
 </li>
 <li>
 Maintaining record of inventory and tracking clients who have received our gifts
 
 
 
 </li>
 </ul>
 Skills &amp; Competencies:
 
 Extreme Attention to Detail: Luxury is in the details. Typos, wrong names, or missed deadlines damage the brand.
 
 Discretion &amp; Trustworthiness: You&rsquo;ll see confidential client info. Professionalism and secrecy are non-negotiable.
 
 Strong Research Skills: Ability to find accurate info on people, brands, and trends quickly.
 
 Organization: You can manage multiple tasks, trackers, and deadlines without dropping the ball.
 
 Communication: Excellent written English for internal docs. Arabic is a strong plus.
 
 Proactive Mindset: You spot problems or opportunities and flag them before being asked.
 
 Interest in Luxury/Fashion/Beauty: You understand the high-end market and why service matters.
 
 
 
 Our Company Values:
 
 Communication - We value communication as it keeps us all connected. Communication enables us to clearly understand a situation and work together toward a shared goal.
 
 Teamwork - We love our harmonious team and always work together to achieve the outcome; you are only as good as your team.
 
 Results-orientation - We&rsquo;re genuinely excited about results and care about a project as if it were our own.
 
 Initiative - We trust our instincts. We think ahead to foresee what could happen and what could help. We have the courage to make suggestions that will make things better.
 
 Dependability - We embrace accountability for every action, creating an unbreakable chain of responsibility that extends across our team and clients, instilling confidence and trust.
 
 
 These are core to SNAP14. As an intern, we expect you to live them daily even in a support role.
 
 
 
 
 Requirements
 
 
 Currently studying or recent graduate in Marketing, Communications, Business, PR, or related field.0-1 year experience. Internships in marketing, admin, or events are a plus. Fluent in English (written). Arabic is a strong plus.
 
 
 Advanced skills in Google Sheets/Excel, PowerPoint/Google Slides, and Notion or similar tools.
 
 
 Portfolio or examples of university projects showing research/organization skills are welcome.
 
 Must be based in Cairo with ability to work from our office.
 
 
 
 Benefits
 
 
 What You&rsquo;ll Learn:
 
 How a luxury creative agency manages VIP client relationships end-to-end. Brand positioning and quality control for high-end markets.PR, gifting, and retention strategies used in fashion/beauty industries.
 
 How to use CRM systems and track client satisfaction data. Real-world project management and team collaboration in a fast-paced environment.
 
 
 Why Join SNAP14 as an Intern?
 
 You&rsquo;ll get a behind-the-scenes look at how we create high-end visual content for the region&rsquo;s top fashion and luxury brands. This is your chance to learn client experience and brand marketing from a team that works with VIPs, without the pressure of being client-facing on day one. Top-performing interns will be considered for full-time roles.
 
 
 Working with a diverse team and having fun while doing so.
 
 
 SNAP14 Internship Certificate
 
 
 
</div>

Client Relations & Brand Marketing Internship

King's School The Crown

<div>
 Inspired Education is the leading global group of premium schools, with a portfolio of 125 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.
 
 
 In 28 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.
 
 
 By joining our award-winning team of over 14,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.
 
 
 
 ROLE SUMMARY:
 
 
 
 King&rsquo;s School The Crown is built in extensive grounds offering world-class educational and sporting facilities, enabling students to pursue a diverse range of interests. Our purpose-Built Campus of over 40,000m2 located in the heart of Cairo's most prestigious gated community, The Crown, 6th October City. The school caters to students from 18 months up to 18 years with state-of-the-art facilities, including: a full football field, 400m athletic track , 25m 8 lane covered swimming pool with learner pool, indoor multi-purpose sports hall, outdoor multipurpose courts and a 522 seat Performing Arts theatre.
 
 
 
 We are seeking an outstanding, committed and energetic Teacher of Arabic and Islamic to join King&rsquo;s School The Crown to start in August 2026.
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Work in collaboration with colleagues across subjects and educational phases to develop a current, dynamic and differentiated syllabus.
 </li>
 <li>
 Teach timetabled lessons, ensuring that planning, preparation, recording, assessment and reporting meets the varying learning and social needs of learners, and adheres to school requirements.
 </li>
 <li>
 Maintain the positive ethos of the school and value, inside and outside of the classroom at all times.
 </li>
 <li>
 Contribute to the constructive team building amongst teachers and non-teaching staff, parents and senior staff.
 </li>
 <li>
 Maintain an excellent and demonstrable standard in teaching their subject of expertise.
 </li>
 <li>
 Support King&rsquo;s School marketing activities, which may include occasional requirement for attendance outside the normal working hours, upon reasonable request from the Executive Head.
 </li>
 <li>
 Contribute to the wider school curriculum, supporting development of policy and practice inside and outside the classroom.
 </li>
 <li>
 Support King&rsquo;s School marketing activities, which may include occasional requirement for attendance outside the normal working hours, upon reasonable request from the Executive Head.
 
 
 </li>
 </ul>
 
 THE IDEAL CANDIDATE WILL HAVE:
 
 
 
 <ul>
 <li>
 A minimum of 3+ years&rsquo; experience with pupils in Upper Primary and Lower Secondary years (Year 5- 10)
 </li>
 <li>
 Confidence with use of ICT in teaching
 </li>
 <li>
 Fluency in English and Arabic at an academic standard
 </li>
 <li>
 Experience teaching Key Stage 2 to 3 age children in the Egyptian National curriculum framework
 </li>
 <li>
 Knowledge and understanding of theory and practice for meeting the learning needs of the students
 </li>
 <li>
 Excellent working knowledge and experience in Arabic Language and Literature with diverse teaching methods
 
 
 </li>
 </ul>
 
 SAFEGUARDING STATEMENT:
 
 
 
 Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
 
 
 Visit our careers site for more information; https://jobs.inspirededu.com
</div>

Teacher of Arabic and Islamic

OneHealth

<div>
 
 Role Overview
 
 
 The Executive Assistant (EA) will provide administrative and coordination support to the Chief HR Officer. This role requires strong organizational skills, attention to detail, and the ability to manage multiple stakeholders across different business units. The EA will support daily operations, ensure smooth communication, and assist in prioritizing key HR initiatives.
 
 
 
 
 
 Key Responsibilities
 
 
 &bull; Manage and coordinate the Chief HR Officer&rsquo;s calendar.
 
 
 &bull; Schedule meetings, prepare agendas, and follow up on action items.
 
 
 &bull; Support internal communication across HR team and other stakeholders.
 
 
 &bull; Prepare basic reports, presentations, and meeting materials.
 
 
 &bull; Maintain organized records, files, and correspondence.
 
 
 &bull; Coordinate travel and logistics when required.
 
 
 &bull; Ensure confidentiality of sensitive employee or entity information.
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 &bull; Bachelor&rsquo;s degree in business administration, HR, or a related field.
 
 
 &bull; Around 2 years of experience in a similar role.
 
 
 &bull; Strong organizational and multitasking abilities.
 
 
 &bull; Good communication and interpersonal skills.
 
 
 &bull; High level of discretion and confidentiality.
 
 
 &bull; Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
 
 
 &bull; Fluent English written and spoken
 
 
 &bull; Ability to work across multiple teams and entities.
 
 
 &bull; Attention to detail and willingness to learn.
 
 
 
 
 
 Preferred Competencies
 
 
 &bull; Exposure to HR function is a plus.
 
 
 &bull; Ability to work in a fast-paced environment.
 
 
 &bull; Proactive attitude and problem-solving mindset.
 
 
 &bull; Strong coordination and follow-up skills.
 
 
 
 
</div>

Executive Assistant

The Coca-Cola Company

<div>
 
 Job Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialization role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting
 
 
 
 Location(s):
 
 
 
 Egypt
 
 
 
 City/Cities
 
 
 
 
 Travel Required:
 
 
 
 00% - 25%
 
 
 
 Relocation Provided:
 
 
 
 No
 
 
 
 Job Posting End Date
 
 
 
 July 30, 2026
 
 
 
 Our Purpose And Growth Culture
 
 
 
 We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what&rsquo;s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors &ndash; curious, empowered, inclusive and agile &ndash; and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
</div>

Customer Accounts Specialist (1 Year Contract)

Explore 35+ Account executive in Cairo this August. Find roles across top companies and apply now to boost your career.