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account executive

CyberArk

<div>
 
 Company Description
 
 
 
 
 About CyberArk
 
 :
 
 
 CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity &ndash; human or machine &ndash; across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world&rsquo;s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
 
 
 
 Job Description
 
 
 
 As an Principal Account Executive at CyberArk, you are responsible for driving new business and expanding existing accounts within your territory. As a trusted advisor to customers you will lead complex sales cycles, orchestrate cross-functional teams, and deliver CyberArk&rsquo;s Identity Security solutions in a way that creates lasting business impact for enterprise customers. This is a consultative sales role, not product pitching, requiring you to uncover business problems, map them to CyberArk&rsquo;s value, and drive outcomes through a strategic engagement approach. You will work with internal and external partners and leverage AI-enabled sales tools to engage, influence, and win.
 
 
 
 Ownership of Full Sales Cycle &amp; Forecasting:
 
 
 
 
 <ul>
 <li>
 Lead end-to-end sales processes, from prospecting and qualification through to close, ensuring alignment with customer business outcomes and CyberArk&rsquo;s value proposition, with full accountability for quota attainment.
 </li>
 <li>
 Own and manage pipeline and forecast with rigor; apply structured methodologies like MEDDPICC and leverage tools (Salesforce, Clari, Gong, Demandbase) to drive pipeline health, deal progression, and forecasting accuracy.
 </li>
 <li>
 Drive business outcomes with a strong bias for action across negotiation, procurement, and day-to-day business operations.
 
 
 
 </li>
 </ul>
 
 Deliver Business Outcomes Through Consultative Selling:
 
 
 
 
 <ul>
 <li>
 Understand customer priorities and translate CyberArk&rsquo;s platform into tangible business value and technical relevance.
 </li>
 <li>
 Lead with insights, not features&mdash;this is a solution-led, outcome-driven role.
 
 
 
 </li>
 </ul>
 
 Build Executive and Multi-Level Relationships:
 
 
 
 
 <ul>
 <li>
 Engage and influence stakeholders at multiple levels including CxO, security leaders, procurement, and technical teams.
 </li>
 <li>
 Develop champions and foster account trust that supports long-term growth and expansion.
 
 
 
 </li>
 </ul>
 
 Orchestrate the Broader Sales Team:
 
 
 
 
 <ul>
 <li>
 Collaborate closely with Solution Sales Specialists and internal teams to penetrate new areas and co-sell across CyberArk&rsquo;s portfolio.
 </li>
 <li>
 Take ownership of the deal strategy while leveraging specialist knowledge and support resources.
 
 
 
 </li>
 </ul>
 
 Work Across the Ecosystem:
 
 
 
 
 <ul>
 <li>
 Drive collaboration with channel partners, GSIs, hyperscalers, and alliances to extend reach and strengthen execution.
 </li>
 <li>
 Co-create plans with ecosystem partners that support joint pipeline growth and account penetration.
 
 
 
 </li>
 </ul>
 
 Territory Planning and Execution:
 
 
 
 
 <ul>
 <li>
 Own your territory strategy and build comprehensive account plans for key targets.
 </li>
 <li>
 Identify whitespace, drive expansion, and ensure alignment with CyberArk&rsquo;s growth goals.
 
 
 
 </li>
 </ul>
 
 Use of AI-Enabled Sales Tools:
 
 
 
 
 <ul>
 <li>
 Leverage tools like Gong and Demandbase to extract insights, personalize outreach, and increase sales productivity.
 
 
 
 </li>
 </ul>
 
 Market Insight and Domain Knowledge:
 
 
 
 
 <ul>
 <li>
 Stay on top of cybersecurity trends, competitor movements, and customer challenges to position CyberArk as a strategic partner.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Sales and Commercial Acumen:
 
 
 
 
 <ul>
 <li>
 Proven track record of successfully closing complex enterprise deals in cybersecurity or enterprise SaaS.
 </li>
 <li>
 Demonstrated ability to grow new logos and expand within existing customers.
 </li>
 <li>
 Outcome-oriented with strong commercial judgment and quota ownership mindset.
 
 
 
 </li>
 </ul>
 
 Domain Expertise:
 
 
 
 
 <ul>
 <li>
 Familiarity with cybersecurity principles including identity security, PAM, IAM, Zero Trust, and compliance-driven selling.
 </li>
 <li>
 Ability to understand business and technical use cases and convert them into solution opportunities.
 
 
 
 </li>
 </ul>
 
 Channel and Ecosystem Experience:
 
 
 
 
 <ul>
 <li>
 Experience working with channel partners, cloud providers, and GSIs to co-sell and accelerate go-to-market execution.
 
 
 
 </li>
 </ul>
 
 Interpersonal Strengths:
 
 
 
 
 <ul>
 <li>
 Strong executive presence and influencing skills across all customer levels.
 </li>
 <li>
 Commercial curiosity and the ability to uncover customer pain points through active listening.
 </li>
 <li>
 Collaborative, coachable, and resilient with a passion for team-based success.
 
 
 
 </li>
 </ul>
 
 Sales Process and Tool Familiarity:
 
 
 
 
 <ul>
 <li>
 Skilled in sales methodologies such as MEDDPICC and Command of the Message.
 
 
 
 </li>
 </ul>
 Comfortable using Salesforce, Clari, Gong, Demandbase, and other digital selling tools to drive efficiency and insight.
 
 
 
 Additional Information
 
 
 
 
 We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.
 
 
 
 
 CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
 
 
 
</div>

Principal Account Executive - Egypt

Lucidya | لوسيديا

<div>
 
 About Lucidya
 
 
 
 Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
 
 
 Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
 
 
 
 Why This Role Matters
 
 
 
 We are building something new at Lucidya - an Inside Sales function designed to move fast, win often, and reach a wider market.
 
 
 While our Enterprise team navigates complex, long-horizon deals, the Inside Sales team is built for speed. You will target mid-sized organisations across industries that are ready to act now - companies that need a modern CX intelligence platform and don't have 6 months to evaluate one.
 
 
 As an Inside Sales Account Executive, you won't be waiting for leads to warm up. You'll be building your pipeline, running your own cycles, and closing deals within 30 to 60 days. 90% of your focus will be on
 
 outbound
 
 reaches.
 
 
 This is a
 
 remote
 
 role - If you have a track record of closing deals without a physical presence, and want to own something - your numbers, your process, your results - this is where you do it.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Own and hit your yearly and quarterly revenue targets - pipeline health is your responsibility, not your manager's
 </li>
 <li>
 Run high-velocity, full-cycle sales from first outreach to signed contract, typically within 30 to 60 days
 </li>
 <li>
 Identify and pursue mid-market accounts across different sectors that stand to gain from Lucidya's CX intelligence capabilities
 </li>
 <li>
 Lead discovery conversations that uncover real business pain, not just surface-level interest - you sell solutions, not features
 </li>
 <li>
 Demo the product with confidence and adapt your pitch to speak to what actually matters to each buyer
 </li>
 <li>
 Work closely with SDRs to ensure a steady flow of quality meetings and provide feedback that sharpens their targeting and qualification
 </li>
 <li>
 Forecast accurately and maintain a clean, up-to-date CRM - you know where every deal stands and why
 </li>
 <li>
 Handle objections head-on and navigate procurement, legal, and stakeholder friction without losing momentum
 </li>
 <li>
 Collaborate with Customer Success on handovers that set clients up for a strong start
 </li>
 <li>
 Stay sharp on the market, competitors, and evolving customer expectations
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 You have 3 to 5 years of experience in SaaS or technology sales, with a track record of consistently hitting quota
 </li>
 <li>
 You thrive in a fast-moving environment. Short sales cycles energise you - you like building momentum, not waiting for it
 </li>
 <li>
 You are self-sufficient. You don't need a fully built playbook to perform; you can create structure where there isn't one
 </li>
 <li>
 You communicate clearly and credibly with business decision-makers - department heads, operations leaders, and executives at growing companies
 </li>
 <li>
 You are commercially aware. You understand deal economics, discount dynamics, and how to close without giving everything away
 </li>
 <li>
 You are organised and consistent. Your pipeline is real, your forecasts are reliable, and your follow-ups happen without being asked
 </li>
 <li>
 You know how to partner with SDRs - you give them honest feedback, treat them as teammates, and help them get better
 </li>
 <li>
 Experience in CX, analytics, social listening, or AI-based platforms is a strong plus
 
 
 </li>
 </ul>
 
 Culturally, you are
 
 :
 
 
 <ul>
 <li>
 Driven by results, not activity
 </li>
 <li>
 Resilient when deals don't close - you learn and move forward
 </li>
 <li>
 Honest with yourself about what's working and what isn't
 </li>
 <li>
 Excited to be part of something that's being built, not just maintained
 
 
 </li>
 </ul>
 
 What the process will look like:
 
 
 
 <ul>
 <li>
 Screening call with Talent Acquisition
 </li>
 <li>
 Technical Interview with Head of Inside Sales
 </li>
 <li>
 Case study presentation
 </li>
 <li>
 Culture fit call
 </li>
 <li>
 Offer
 </li>
 </ul>
</div>

Inside Sales Account Executive

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 The Opportunity:
 
 
 
 As a Account Team Lead, your key objective will be to increase the coverage and quality of Agoda&rsquo;s supply network. You will manage a team that takes care of a large portfolio of emerging and high growth supply partners and assist in partner growth related functions at scale.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage a team of Account Managers and Account Executives who contact emerging and high growth supply partners to highlight revenue growth opportunities, respond to partner requests and resolve partner issues.
 </li>
 <li>
 Contribute to shaping plan, strategy and direction of Growth and Accelerator Team and ensure alignment and achievement of both regional and country growth target
 </li>
 <li>
 Collaborate with upward stakeholders and stakeholders from various teams across the globe to drive commercial and operational excellence
 </li>
 <li>
 Provide constructive feedback &ndash; Coach, mentor, motivate and evaluate the performance of the team on a regular basis
 </li>
 <li>
 Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success
 </li>
 <li>
 Cultivate an environment where team members are empowered and demonstrate a strong sense of ownership and belonging
 </li>
 <li>
 Manage project sprints and ensure appropriate processes, plan and execution are delivered
 </li>
 <li>
 Ensure efficient communication with partners through various communication methods including phone, email, messaging, and webinars
 </li>
 <li>
 Oversee the prioritization of team daily tasks, monitor results and track progress in internal systems
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or higher from top university
 </li>
 <li>
 Minimum 8 years&rsquo; experience working in operational or execution role
 </li>
 <li>
 Understands, demonstrates and can coach/train others on business development skills
 </li>
 <li>
 Minimum 4 years of senior supervisory/team management experience
 </li>
 <li>
 Analytical and proven track record in using data to drive teams and make decisions
 </li>
 <li>
 Intellectual curiosity
 </li>
 <li>
 Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
 </li>
 <li>
 Ability to work under pressure in a competitive industry/rapidly changing environment
 </li>
 <li>
 Excellent communication &amp; presentation skills and strong emotional intelligence
 </li>
 <li>
 Excellent language proficiency in English.
 
 
 </li>
 </ul>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Account Team Lead, Growth – Middle East (Cairo-Based)

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager your purpose is to seek new business opportunities by contacting and developing relationships with potential customers. They are responsible for developing leads from marketing campaigns and meeting sales quotas. They cultivate strong relationships with customers and ensure proper after-sales service. Ultimately, he/she will boost sales and contribute to dubizzle long-term business growth.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 Excellent in English Communication written and speak
 </li>
 <li>
 1 to 3 years of relevant sales experience
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the real estate market in Egypt
 </li>
 <li>
 Knowledge of the Subscription industry
 </li>
 <li>
 Familiar with tech, ecommerce
 </li>
 <li>
 Familiar with Prop tech, Market place, Facebook, and other digital platforms
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills
 </li>
 <li>
 Excellent in converting lead into paying customer
 </li>
 <li>
 Positive/Flexible/Presentable/Committed
 </li>
 <li>
 Eager for success
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager-Nasr City

Azeus Systems Limited

<div>
 If you are passionate, results-driven, independent, and have the desire to be part of a winning-team, join Azeus Convene! We are currently looking for Business Development Executive to be part of our growing sales force for our product, Azeus Convene.
 
 
 Azeus Convene is a multi-awarded meeting and collaboration solution for Board Directors and Senior Executives. Our client base has grown exponentially and our global footprint has extended in over 100 countries which has already been recognized by reputable institutions across the globe.
 
 
 Visit
 
 
 azeusconvene.com
 
 
 for more information.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 To act as an ambassador for the business, and promote its products
 </li>
 <li>
 To be responsible for cold calling on a daily basis to drum up leads from CRM system. To set up virtual appointments with C - Level Executives
 </li>
 <li>
 To work closely with the Business Development Manager and Sales team to ensure leads are generated within various business sectors
 </li>
 <li>
 To achieve agreed personal and departmental targets captured from calling data provided
 </li>
 <li>
 To inform potential clients on the company's products and services
 </li>
 <li>
 To be proactive in identifying opportunities for new business
 </li>
 <li>
 To deal with clients in a professional manner at all times aligned to our brand values
 </li>
 <li>
 To ensure service is prompt, polite and professional standards are kept
 </li>
 <li>
 Actively prospect and generate leads to establish, build and manage sales pipeline
 </li>
 <li>
 Spending the majority of time speaking with gatekeepers and maintain intermediaries to build trust and credibility with the prospect or customer in order to win the right to engage
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 A Bachelor's degree or Diploma in Business, Marketing or any related field
 </li>
 <li>
 1 to 2 years relevant IT software sales experience in the region
 </li>
 <li>
 1 - 2 years' experience in selling applications/software products to corporates - B2B sales
 </li>
 <li>
 Lead generation experience
 </li>
 <li>
 Commercial awareness of mobile and digital products, and SaaS
 </li>
 <li>
 Ability to build rapport easily and strengthen relationships
 </li>
 <li>
 Great people skills in engaging mid-level to C-suite personnel
 </li>
 <li>
 Must be fluent in English
 
 </li>
 </ul>
</div>

Business Development Executive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 As the
 
 Senior Diversity &amp; Inclusion Specialist
 
 , you will design the blueprint for equity across our global operations. You aren&rsquo;t just celebrating diversity; you are dismantling systemic barriers within our hiring, promotion, and retention frameworks. You will serve as a high-level consultant to our Site Directors and Account Managers, ensuring that our D&amp;I strategy is integrated into our operational KPIs and client delivery models.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Strategy Design &amp; ROI:
 
 Develop and lead a multi-year D&amp;I roadmap that aligns with business objectives. You will be responsible for proving the "business case" for D&amp;I through measurable ROI.
 </li>
 <li>
 
 Systems &amp; Policy Audit:
 
 Conduct deep-dive audits of the "Employee Life Cycle"&mdash;from high-volume recruitment algorithms to performance calibration&mdash;to identify and eliminate structural bias.
 </li>
 <li>
 
 Executive Coaching:
 
 Act as a trusted advisor to C-suite and VP-level leadership, providing "courageous feedback" and coaching on inclusive leadership and psychological safety.
 </li>
 <li>
 
 Global ERG Governance:
 
 Oversee the global framework for Employee Resource Groups, ensuring they have the budget, executive sponsorship, and strategic alignment to drive business impact.
 </li>
 <li>
 
 External Branding &amp; Partnerships:
 
 Represent the company in global forums and industry panels. Build partnerships with external organizations (e.g., NGOs, diverse professional networks) to enhance our "Employer of Choice" brand.
 </li>
 <li>
 
 Crisis &amp; Sensitivity Management:
 
 Provide guidance on sensitive internal and external issues, ensuring the company&rsquo;s response is culturally competent and aligned with our values.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 5+ years in D&amp;I, Talent Management, or Organizational Development. Proven track record of leading large-scale culture change in a multinational setting (BPO/Shared Services preferred).
 </li>
 <li>
 Ability to translate complex HR metrics into executive-level narratives using tools like
 
 Tableau, PowerBI, or advanced Excel.
 
 </li>
 <li>
 Experience managing D&amp;I across different legal landscapes (e.g., GDPR, EEOC, Affirmative Action, and local labor laws in various delivery geographies).
 </li>
 <li>
 Master&rsquo;s degree in HR, Organizational Psychology, or an MBA is a plus.
 </li>
 <li>
 
 Fluency in English is a must.
 
 </li>
 </ul>
 
 
</div>

Senior Diversity and Inclusion Specialist

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

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