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b2b - associate, customer acquisition-fluent english speaker Jobs in Cairo

b2b sales development representative - english Jobs in Cairo

bpo sales manager

business development representative (english c1) Jobs in Cairo

call center - english customer service Jobs in Cairo

call center - english customer service

call center english customer service

TP Egypt

<div>
 
 Teleperformance Cairo is hiring Customer Service Representative:
 
 <ul>
 <li>
 Booking Advisor - Hospitality Account
 </li>
 <li>
 Outbound Sales - B2B Account
 </li>
 </ul>
 
 
 
 
 Offer:
 
 <ul>
 <li>
 Salary: NET 19,000 EGP (including KPIs &ndash; paid in Euro equivalent)
 </li>
 <li>
 Sales commission
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Transportation across Cairo &amp; Giza + 1,000 EGP allowance
 </li>
 <li>
 Paid training
 </li>
 <li>
 No rush calls
 </li>
 <li>
 Fast promotion opportunity (Wave 0 advantage)
 </li>
 </ul>
 
 
 
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Graduates
 </li>
 <li>
 Fluent English (C1)
 </li>
 <li>
 Flexible with rotational shifts (24/7) &ndash; up to 2 AM for females
 </li>
 </ul>
 
 
 
 
 
 
 
 Apply now &ndash; limited openings available.
 
 
 
 
</div>

Call Center - English Customer Service

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Officer - Medical Customer Service
 
 will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
 </li>
 <li>
 Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
 </li>
 <li>
 Follow standard procedures and company guidelines to resolve issues professionally and consistently.
 </li>
 <li>
 Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
 </li>
 <li>
 Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
 </li>
 <li>
 Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
 </li>
 <li>
 Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
 </li>
 <li>
 Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
 </li>
 <li>
 Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
 </li>
 <li>
 Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
 </li>
 <li>
 Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
 </li>
 <li>
 Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
 </li>
 <li>
 6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
 </li>
 <li>
 Experience in the healthcare or insurance industry is preferred.
 </li>
 <li>
 Excellent English communication skills, both verbal and written.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with a customer-first approach.
 </li>
 <li>
 Proficiency in customer service software and tools; computer literacy is required.
 </li>
 <li>
 Ability to handle high call volumes and perform well under pressure.
 </li>
 <li>
 Flexible to work shifts, including evenings, nights, weekends, and public holidays.
 </li>
 <li>
 Empathy, adaptability, and resilience in dynamic, customer-focused environments.
 </li>
 </ul>
 
 
</div>

Medical Customer Service Officer

Future Group Language Solutions

<div>
 
 Job Description
 
 
 
 
 Jadeer is Hiring on behalf of one of our clients &mdash; a leading fintech company
 
 in digital payments and consumer finance across the Middle East.
 
 
 
 Location:
 
 New Cairo
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Handle customer inquiries via calls in a professional manner
 </li>
 <li>
 Support customers with accounts, transactions, and payment-related questions
 </li>
 <li>
 Resolve complaints efficiently and ensure customer satisfaction
 </li>
 <li>
 Update customer data and interactions on the system
 </li>
 <li>
 Escalate complex issues when needed and follow up on resolution
 </li>
 <li>
 Meet performance targets (quality, response time, etc.)
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in customer service or call center roles
 </li>
 <li>
 Very good English &amp; Arabic communication skills
 </li>
 <li>
 Strong problem-solving and customer-focused mindset
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Basic computer skills (CRM is a plus)
 </li>
 <li>
 Flexibility with rotational shifts
 
 
 
 </li>
 </ul>
 
 Why Join?
 
 
 
 <ul>
 <li>
 Work with a fast-growing fintech leader
 </li>
 <li>
 Dynamic and supportive environment
 </li>
 <li>
 Real career growth opportunities
 
 </li>
 </ul>
</div>

English Customer Service

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
</div>

Client Service Specialist - FR is a must

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Waffarha

<div>
 
 Responsabilities
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.
 </li>
 <li>
 Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
 </li>
 <li>
 Maintain up-to-date knowledge of Waffarha.com&rsquo;s products, services, deals, and promotions to provide accurate information.
 </li>
 <li>
 Document customer interactions and feedback accurately in the system for future reference and quality assurance.
 </li>
 <li>
 Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
 </li>
 <li>
 Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
 </li>
 <li>
 Identify recurring customer issues and suggest process improvements to enhance service quality.
 </li>
 <li>
 Adhere to company policies, procedures, and confidentiality standards at all times.
 </li>
 <li>
 Participate in ongoing training sessions to stay updated on best practices and new features.
 </li>
 <li>
 Assist in onboarding and mentoring new team members as needed.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in any relevant field
 </li>
 <li>
 Minimum 1 Year of Call Center experience.
 </li>
 <li>
 Very Good English Language (B2)
 </li>
 <li>
 Very good PC skills (Microsoft Office: Word, Excel &amp; Power Point).
 </li>
 <li>
 Age: 23 to 27
 </li>
 <li>
 Ability to multi-task, priorities &amp; manage time effectively.
 </li>
 <li>
 Strong phone and verbal communication skills.
 </li>
 <li>
 Customer focus and adaptability to different situations.
 </li>
 <li>
 Ability to work under pressure &amp; meet deadlines.
 </li>
 </ul>
</div>

Customer Service Agent (English Account)

Bevatel

<div>
 Bevatel is looking for an AI Product Owner who owns the backlog and delivery of AI‑powered features across customer‑facing experiences (Call Center, Business Chat, SMS touchpoints). Focuses on how AI improves agent productivity, reporting and automation, coordinating with platform teams on AI services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain and prioritize the AI experience backlog (e.g., AI call analytics, AI agents, AI tagging, AI‑assisted replies).
 </li>
 <li>
 Translate strategic AI objectives into actionable user stories and acceptance criteria.
 </li>
 <li>
 Work with Call Center, Chat, SMS and Core teams to embed AI into their workflows consistently.
 </li>
 <li>
 Coordinate with platform/engineering on AI service capabilities, constraints and performance.
 </li>
 <li>
 Lead agile ceremonies for AI‑focused work, track progress and manage cross‑team dependencies.
 </li>
 <li>
 Validate AI features with users and internal stakeholders; iterate based on feedback and data.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years as a Product Owner, PM or BA in SaaS; exposure to AI/ML features is mandatory.
 </li>
 <li>
 Understanding of contact center or messaging workflows is advantageous.
 </li>
 <li>
 Strong communication skills bridging business, UX and technical teams.
 </li>
 <li>
 Experience with Agile delivery and backlog management tools.
 </li>
 </ul>
</div>

AI Product Owner

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