customer service representative Jobs in Lahore

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customer care associate

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Job Summary:We are seeking a proactive and customer-focused Customer Support Representative to join our packaging material team. The role involves managing customer inquiries, processing orders, handling complaints, and ensuring seamless coordination between clients, sales, and production departments. The ideal candidate will have strong communication skills, attention to detail, and a customer-first attitude to deliver exceptional service.Key Responsibilities:<ul><li>Act as the first point of contact for customers regarding inquiries, quotations, and orders for packaging materials.</li><li>Manage customer communication through phone, email, and in-person visits (if required).</li><li>Accurately process sales orders, coordinate with production, and ensure timely delivery of materials.</li><li>Maintain up-to-date knowledge of company products (cartons, boxes, flexible packaging, tapes, etc.) to provide accurate information and recommendations.</li><li>Track orders and provide customers with status updates.</li><li>Resolve customer complaints efficiently, escalating complex issues to the relevant departments.</li><li>Build and maintain strong, long-term relationships with clients by providing professional after-sales support.</li><li>Collaborate with sales, logistics, and finance teams to ensure smooth operations and customer satisfaction.</li><li>Keep records of customer interactions, transactions, feedback, and issues in the CRM or ERP system.</li><li>Identify opportunities for upselling and cross-selling packaging products.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Supply Chain, or a related field (preferred).</li><li>Proven experience as a Customer Support Representative, preferably in manufacturing, packaging, or B2B sales.</li><li>Strong verbal and written communication skills.</li><li>Proficiency in MS Office and experience with ERP/CRM systems.</li><li>Ability to handle multiple tasks and prioritize under pressure.</li><li>Strong problem-solving skills and a customer-oriented mindset.</li><li>Team player with good coordination skills between departments.</li></ul>Key Competencies:<ul><li>Customer Service Excellence</li><li>Order Management &amp; Follow-Up</li><li>Product Knowledge (Packaging Materials)</li><li>Communication &amp; Negotiation Skills</li><li>Attention to Detail</li><li>Complaint Resolution</li><li>Time Management</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Performance-based incentives/bonuses</li><li>Opportunities for career growth within the packaging industry</li><li>Professional training and development</li><li>Supportive work environment</li></ul>Location: LahoreSalary: Rs. 25,000 - 40,000, KPI bonus along with sales CommissionJob Type: Night Shift ( 8pm - 5 am) Full-timeJob Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

Gravity Force

Job Title: Customer Support Representative &ndash; E-commerceLocation: Bahria Orchard, Lahore, Pakistan Job Type: Full-TimeAbout UsWe are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused Customer Support Representative to join our team.Job Responsibilities<ul><li>Handle incoming customer inquiries via phone, email, chat, and social media.</li><li>Provide accurate information regarding products, orders, payments, and deliveries.</li><li>Resolve customer complaints and escalate complex issues to the relevant department.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with logistics and warehouse teams to ensure timely order fulfillment.</li><li>Follow up with customers to ensure satisfaction and build long-term relationships.</li><li>Assist in improving customer support processes and service quality.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred but not mandatory).</li><li>Prior experience in customer service, e-commerce, or call center will be a plus.</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in MS Office and familiarity with CRM tools is desirable.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Fluency in English and Urdu (spoken and written).</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Growth opportunities within the company.</li><li>Friendly and professional work environment.</li></ul>How to ApplyInterested candidates are encouraged to apply through Indeed by submitting their updated resume. Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Representative

Potato Logics

Job descriptionJob Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany Name: Potato LogicsPosition Overview: Seeking a Customer Support Representative to deliver exceptional service and resolve inquiries promptly. This role requires strong communication skills, attention to detail, and the ability to handle various customer issues efficiently.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat promptly.</li><li>Identify and address customer needs to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve complaints effectively, escalating when necessary.</li><li>Maintain product knowledge and collaborate with other departments.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree preferred.</li><li>Previous customer service experience preferred.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency with computer systems and CRM software.</li><li>Ability to work under pressure and flexibility to work non-traditional hours.</li></ul>Position Type: Full-timeExperience Required: Maximum 1 yearPositions available: 1 Email: hratpotato@gmail.comSalary package: Market competitiveJob Type: Full-timeSalary: Rs20,000.00 - Rs60,000.00 per monthAbility to Commute:<ul><li>Lahore (Required)</li></ul>Ability to Relocate:<ul><li>Lahore: Relocate before starting work (Required)</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

customer support

WADIC

<div>Location: College Road, Lahore. 
Job Type: Full Time 
Job Timing: Night Shift, 9am to 6pm MST US timezone
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
Key Responsibilities:<ul><li>
Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>
Resolve product or service problems by clarifying the customer&rsquo;s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.</li><li>
Maintain customer records by updating account information in the CRM system.</li><li>
Process orders, forms, applications, and requests accurately.</li><li>
Follow communication procedures, guidelines, and policies.</li><li>
Escalate unresolved issues to the appropriate internal teams.</li><li>
Provide feedback on the efficiency of the customer service process.</li><li>
Handle returns or exchanges in accordance with company policies.</li><li>
Maintain a positive, empathetic, and professional attitude toward customers at all times.</li></ul>
Qualifications:<ul><li>
Bachelor's degree in relevant field</li><li>
Proven customer support experience or experience as a client service representative.</li><li>
Strong phone contact handling skills and active listening.</li><li>
Familiarity with CRM systems and practices is a plus.</li><li>
Excellent communication and presentation skills.</li><li>
Ability to multi-task, prioritize, and manage time effectively.</li><li>
Problem-solving skills and attention to detail.</li></ul>
Job Type: Full-time</div>

Customer Service Representative

Derma.pk

About Us: At Derma.pk, we are dedicated to providing the best skincare and healthcare solutions to our customers across Pakistan. As a growing e-commerce platform, we are looking for passionate and dedicated individuals to join our Customer Support team in our Bahria Town Lahore office.Job Description: We are looking for an experienced Customer Support Representative to assist our customers with inquiries, complaints, and product-related concerns. You will play a key role in enhancing the customer experience at Derma.pk by providing prompt, friendly, and efficient support.Responsibilities:<ul><li>Respond to customer inquiries through various channels (phone, email, live chat, etc.).</li><li>Assist customers with order placement, tracking, returns, and exchanges.</li><li>Resolve product-related issues and concerns promptly.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Provide feedback to management to improve the customer experience.</li><li>Stay informed about our products and services to offer accurate information.</li><li>Collaborate with team members to ensure high customer satisfaction.</li></ul>Requirements:<ul><li>Proven experience in customer support or a similar role.</li><li>Strong communication skills in both English and Urdu.</li><li>Excellent problem-solving abilities.</li><li>Ability to remain calm and professional in stressful situations.</li><li>Basic knowledge of e-commerce platforms and customer service software.</li><li>Must be located in or near Bahria Town, Lahore.</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Opportunity to work with a dynamic and growing team.</li><li>Career growth and development opportunities.</li><li>Employee discounts on Derma.pk products.</li></ul>How to Apply: If you are passionate about providing exceptional customer service and want to be part of a thriving e-commerce business. Here is Your Chance!Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Experienced Customer Support Representative

Haideri Consultants (SMC-Private) Limited

Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions</li><li>Coordinate with internal departments to address client concerns</li><li>Provide information about our recruitment services and processes</li><li>Follow up on client applications and ensure timely communication</li></ul>Qualifications:<ul><li>Proven experience in customer service or a similar role</li><li>Ability to multitask and stay calm under pressure</li><li>Fluency in Urdu (English is a plus)</li><li>Minimum education: Intermediate or Bachelor</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Service Representative (CSR) Male / Female

Packaging Designer Offset Printing

We are a growing packaging solutions company, specializing in innovative, high-quality packaging products for a wide range of industries. With a focus on customer satisfaction and long-term relationships, we are seeking a motivated Customer Service Representative (CSR) to join our team and play a key role in delivering exceptional service to our valued clients.Key Responsibilities:&middot; Handle inbound calls, emails, and inquiries from customers regarding packaging products, pricing, and services.&middot; Provide accurate information about order status, lead times, and product availability.&middot; Coordinate with the production and logistics teams to ensure timely order fulfillment.&middot; Assist customers with order placement, tracking, and after-sales support.&middot; Manage customer accounts, resolve complaints professionally, and ensure customer satisfaction.&middot; Build strong relationships with clients to encourage repeat business and long-term partnerships.&middot; Maintain accurate records of interactions, orders, and customer feedback.Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree or equivalent experience preferred.&middot; Previous experience in customer service (preferably in packaging, printing, or manufacturing industry).&middot; Strong communication and interpersonal skills.&middot; Ability to multitask, prioritize, and manage time effectively.&middot; Proficiency in MS Office.&middot; Problem-solving mindset with attention to detail.What We Offer:&middot; Competitive salary package.&middot; Opportunities for growth and career development.&middot; Supportive and professional work environment.&middot; Exposure to the dynamic packaging industry.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Packaging Industry

Explore 709+ Customer care associate in Lahore this September. Find roles across top companies and apply now to boost your career.