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customer care executive e commerce ksa

L'Oréal

<div>Hello, we&rsquo;re L&rsquo;Or&eacute;al, we're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.<h3 class="jobSectionHeader">
A Day in the Life</h3>
As a Customer Care Executive for E-Commerce in our Operations team, you will be the primary point of contact for our online customers, ensuring a seamless and positive experience from order to delivery. You will play a crucial role in building trust and loyalty by providing exceptional support and resolving inquiries efficiently.
In this role, you will:<ul><li>
Manage the end-to-end order process for our e-commerce channels, ensuring accuracy and timeliness.</li><li>
Serve as the vital link between our customers, supply chain, and e-commerce teams to handle inquiries, returns, and resolve any issues.</li><li>
Monitor and analyze customer feedback to identify trends and contribute to the continuous improvement of our services and processes.</li><li>
Collaborate with key accounts and internal teams to support the growth of our e-commerce business and uphold our standards of service excellence.</li></ul><h3 class="jobSectionHeader"> 
We Are Looking For</h3>
We are looking for a proactive and solution-oriented individual who is dedicated to providing outstanding customer service. You are a great communicator with a talent for managing complexity and turning challenges into opportunities for improvement. The ideal candidate has:<ul><li>
A Bachelor&rsquo;s degree in a related field.</li><li>
Excellent written and verbal communication skills in both Arabic and English.</li><li>
Strong problem-solving abilities and a consumer-centric mindset.</li><li>
The ability to work collaboratively in a fast-paced environment.</li><li>
An organized and detail-oriented approach to managing tasks and projects.</li></ul><h3 class="jobSectionHeader"> 
What&rsquo;s In It For You</h3><ul><li>
A place for you to leave your comfort zone and grow beyond your potential (here, you&rsquo;ll be encouraged to try new things and take risks!)</li><li>
Real responsibility from day 1, there&rsquo;s no sitting on the sidelines at L&rsquo;Or&eacute;al</li><li>
An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li><li>
A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference</li></ul><h3 class="jobSectionHeader"> 
Who We Are</h3>
L&rsquo;Or&eacute;al is present in 150 markets on five continents. For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to &lsquo;Create beauty that moves the world&rsquo;; it is now the industry world leader with &euro;42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone &amp; our planet.
Our daring Operations team of thousands of exceptional minds don&rsquo;t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
We&rsquo;re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual&rsquo;s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.</div>

Customer Care Executive E-Commerce KSA

Sunbulah Group

<div>
 
 Job title:
 
 E-Commerce Commercial Development Executive
 
 
 
 
 
 
 
 
 1. Customer Development &amp; Growth
 
 
 
 
 &bull; Develop JBPs with key e-commerce customers (Ninja, Noon, Keeta, Amazon, etc.) and ensure full execution of agreed activities.
 
 
 &bull; Design and manage monthly promotional plans in coordination with customers and the distributor&rsquo;s e-commerce sales manager.
 
 
 &bull; Conduct regular customer visits to review performance, activation plans, visuals, and improvement opportunities.
 
 
 &bull; Propose and implement exclusive offers, product bundles, or visibility initiatives that drive incremental sales and share growth.
 
 
 &bull; Capture and report competitive insights and market activities, translating learnings into actionable recommendations.
 
 
 
 
 2. Internal Alignment &amp; Collaboration
 
 
 
 
 &bull; Align with Marketing and Demand Planning teams to ensure product readiness, promotional artwork approvals, and sufficient stock planning for campaigns.
 
 
 &bull; Work closely with the Head of Commercial Development to feed customer insights into overall channel strategy and annual planning.
 
 
 &bull; Support cross-functional reviews by preparing and updating performance dashboards, summaries, and action trackers.
 
 
 
 
 3. Data Analytics &amp; Insights
 
 
 
 
 &bull; Track and consolidate EPOS data from customers to monitor daily and weekly sales trends, out-of-stock issues, and assortment gaps.
 
 
 &bull; Build data-driven reports linking sell-in vs. sell-out, promotional performance, and platform rankings.
 
 
 &bull; Identify growth opportunities through data analysis, customer feedback, and category understanding.
 
 
 &bull; Share analytical insights to guide assortment optimization, pricing, and future JBP planning.
 
 
 
 
 4. Distributor Coordination
 
 
 
 
 &bull; Collaborate with the distributor&rsquo;s e-commerce sales manager to ensure availability, correct pricing, and timely order execution.
 
 
 &bull; Follow up on replenishment, listings, and promotional materials to guarantee 100% execution.
 
 
 &bull; Escalate operational issues proactively to avoid sales loss or customer dissatisfaction.
 
 
 
 
 
 
 Profile Requirements
 
 
 
 &bull; Bachelor&rsquo;s degree in business, Marketing, or related field.
 
 
 &bull; 0-2 years&rsquo; experience in FMCG, e-commerce, or modern trade.
 
 
 &bull; Strong analytical and Excel/data-visualization capability (EPOS, dashboards).
 
 
 &bull; Fluent in English and Arabic.
 
 
 &bull; High attention to detail, persistence, and customer-facing confidence.
 
 
 &bull; Excellent coordination and communication skills across functions.
 
 
 &bull; Passion for execution, speed, and tangible business results.
 
</div>

Ecommerce Specialist

Diyar United Company

<div>
 
 
 Be part of a dynamic company where you can develop your career, work with great people, and contribute to meaningful technology projects.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build, strengthen, and expand long-term relationships with
 
 C-level stakeholders
 
 across assigned strategic accounts.
 </li>
 <li>
 Lead
 
 strategic account planning and governance processes
 
 , ensuring delivery excellence, profitability, and alignment with client objectives.
 </li>
 <li>
 Identify, position, and close
 
 upsell and cross-sell opportunities
 
 across applications, cloud, cybersecurity, digital transformation, and managed services.
 </li>
 <li>
 Ensure seamless delivery of projects by acting as the
 
 bridge between client leadership and internal delivery teams
 
 , escalating when needed.
 </li>
 <li>
 Monitor
 
 account health
 
 (revenue, profitability, customer satisfaction, renewals) and take proactive action to defend and grow share of wallet.
 </li>
 <li>
 Collaborate with Marketing, Alliances, Presales, and Service Delivery to bring new
 
 value-added solutions
 
 to clients.
 </li>
 <li>
 Support the company&rsquo;s
 
 transition into a verticalized approach
 
 , tailoring engagement strategies for BFSI, Government, Energy, and other industries.
 </li>
 <li>
 Maintain disciplined CRM updates (Microsoft Dynamics), ensuring accurate forecasting, pipeline visibility, and governance.
 </li>
 <li>
 Represent Diyar at
 
 executive briefings, steering committees, and industry forums
 
 to reinforce thought leadership and trust.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, IT, or related field.
 </li>
 <li>
 7+ years of
 
 enterprise account management experience
 
 in IT services within KSA.
 </li>
 <li>
 
 BSFI experience is must.
 
 </li>
 <li>
 Proven track record of
 
 growing large accounts profitably
 
 through consultative and solution selling.
 </li>
 <li>
 Strong knowledge of IT solutions:
 
 digital transformation, cloud, infrastructure, managed services, and cybersecurity.
 
 </li>
 <li>
 Proficiency in Microsoft Dynamics CRM for account planning and governance.
 </li>
 <li>
 
 Arabic language speaker with excellent English communication skills
 
 (written &amp; spoken)
 </li>
 <li>
 Experience working in one or more verticals such as BFSI, Government, or E
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 Entrepreneurial and growth mindset, with the ability to anticipate client needs and translate them into opportunities.
 </li>
 <li>
 Relationship-driven with strong consultative and solution-selling skills.
 </li>
 <li>
 Strategic thinker capable of linking technology solutions to measurable business outcomes.
 </li>
 <li>
 Collaborative, resilient, and client-focused, with strong problem-solving abilities.
 </li>
 <li>
 Comfortable engaging at executive level and thriving in a fast-paced, competitive environment.
 </li>
 </ul>
 
 
 
 
 
 Why Join Diyar Middle East &ndash; KSA
 
 
 
 This role offers the opportunity to manage some of the Kingdom&rsquo;s most prestigious clients, ensuring Diyar is their partner of choice for digital transformation. You will directly contribute to account profitability, deepen trusted partnerships, and play a pivotal role in Diyar&rsquo;s journey to make Riyadh its global headquarters while advancing Saudi Vision 2030.
 
</div>

Enterprise Account Manager – Strategic Accounts- Jeddah

Aquat Food Industries - أقوات للصناعات الغذائية

<div>
 
 Job Title: E-Commerce &amp; B2B Sales and Sourcing Specialist
 
 
 
 
 
 Location: Jeddah, Saudi Arabia
 
 
 Job Type: Full-Time
 
 
 Department: Sales / Procurement / E-commerce
 
 
 Reports To: Department Head
 
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 We are seeking a dynamic and results-driven E-Commerce &amp; B2B Sales and Sourcing Specialist to manage and grow our online B2B sales channels, source quality products or suppliers, and drive purchasing efficiency. This role is ideal for someone with a hybrid skill set in e-commerce operations, sourcing, B2B relationship management, and procurement.
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 E-Commerce &amp; B2B Sales:
 
 
 
 
 
 Manage and optimize B2B e-commerce platforms (e.g., Alibaba, Amazon Business, Shopify, etc.)
 
 
 
 
 
 Develop and implement strategies to increase online B2B sales and customer retention.
 
 
 
 
 
 Handle inquiries, quotations, and negotiations with business clients.
 
 
 
 
 
 Collaborate with the marketing team to create product listings, promotions, and campaigns.
 
 
 
 
 
 Monitor analytics to track traffic, conversions, and performance KPIs.
 
 
 
 
 
 Build and maintain strong relationships with wholesale and B2B customers.
 
 
 
 
 
 
 
 
 Sourcing &amp; Procurement:
 
 
 
 
 
 Identify and evaluate suppliers locally and internationally based on cost, quality, and delivery time.
 
 
 
 
 
 Negotiate pricing, payment terms, and contracts with vendors.
 
 
 
 
 
 Manage the full purchasing cycle from RFQ to PO issuance and delivery tracking.
 
 
 
 
 
 Conduct supplier audits and quality control checks as needed.
 
 
 
 
 
 Monitor inventory levels and coordinate with logistics/warehouse teams.
 
 
 
 
 
 Maintain up-to-date records of procurement activities and vendor databases.
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 Bachelor&rsquo;s degree in Business, Supply Chain, E-Commerce, or related field.
 
 
 
 
 
 2&ndash;5 years of experience in e-commerce, B2B sales, or sourcing/purchasing.
 
 
 
 
 
 Experience with platforms like Alibaba, Amazon Business, Shopify, or ERP systems (SAP, NetSuite, etc.)
 
 
 
 
 
 Strong negotiation, communication, and relationship-building skills.
 
 
 
 
 
 Analytical mindset with attention to detail and problem-solving ability.
 
 
 
 
 
 Proficiency in MS Office, Excel, and e-commerce tools.
 
 
 
 
 
 Knowledge of international trade and import/export procedures is a plus.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 Multilingual abilities (Arabic, English, and other trade-relevant languages).
 
 
 
 
 
 Experience in specific industries (e.g., electronics, industrial goods, textiles).
 
 
 
 
 
 Familiarity with digital marketing and SEO for B2B platforms.
 
 
 
</div>

E-commerce Specialist

Kimberly-Clark

<div>You&rsquo;re not the person who will settle for just any role. Neither are we. Because we&rsquo;re here to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you&rsquo;ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you&rsquo;ll help us deliver better care for billions of people around the world.
It starts with YOU.
We are looking for a dynamic, results-driven leader to lead our modern trade and e-commerce across the Kingdom of Saudi Arabia. As the National Modern Trade &amp; E-Commerce Manager, you will play a pivotal role in shaping our sales growth, building strong customer partnerships, and leading a high-performing team to deliver business excellence.
Key Responsibilities:<ul><li>
Strategic Channel Leadership: 
Develop and execute winning channel strategies, including promotional plans, innovation launches, and monthly priorities, integrating customer and shopper insights to respond to market competition. Ensure all plans are executed on time and in full.</li><li>
Sales Operations Management: 
Oversee and control sales operations to achieve channel sales and profit targets, ensuring operational excellence and continuous improvement.</li><li>
Customer Relationship Development: 
Build and nurture relationships with key customers at all levels, focusing on strategic partnerships and long-term collaboration.</li><li>
Joint Business Planning: 
Lead the development and execution of Joint Business Plans (JBPs) with customers to drive mutual growth and business success.</li><li>
Team Leadership &amp; Development: 
Inspire, motivate, and develop the sales team, fostering a culture of high performance and continuous learning.</li><li>
Market &amp; Channel Analysis: 
Analyze channel performance, market trends, and competitive dynamics to inform effective decision-making and strategy adjustments.</li><li>
Cross-Functional Collaboration: 
Work closely with marketing, supply chain, and finance to ensure seamless execution of business initiatives.</li></ul>
About Us
Huggies&reg;. Kleenex&reg;. Cottonelle&reg;. Scott&reg;. Kotex&reg;. Poise&reg;. Depend&reg;. Kimberly-Clark Professional&reg;. You already know our legendary brands&mdash;and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn&rsquo;t exist without talented professionals, like you.
At Kimberly-Clark, you&rsquo;ll be part of the best team committed to driving innovation, growth and impact. We&rsquo;re founded on more than 150 years of market leadership, and we&rsquo;re always looking for new and better ways to perform &ndash; so there&rsquo;s your open door of opportunity. It&rsquo;s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring.
You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
To succeed in this role, you will need the following qualifications:
<ul><li>Minimum 8 years&rsquo; experience in Modern Trade Sales Leadership role, with a strong background in multinational FMCG environments.</li><li>
At least 4 years&rsquo; hands-on experience in e-commerce, covering various formats and key business drivers.</li><li>
Proven ability to design, develop, and implement strategic programs and supporting tactics.</li><li>
Strong understanding of customer and market dynamics, with a track record of delivering results and solving complex problems.</li><li>
Superior written and verbal communication skills, complemented by highly developed interpersonal and leadership abilities.</li><li>
Willingness to travel and collaborate within a global team of professionals.</li><li>
Fluency in Arabic and English languages.</li><li>
Proven track of leading Managers.</li></ul>
Total Benefits
A chance to work with iconic brands like Huggies&reg;, Kleenex&reg;, Kotex&reg;.
Opportunities for growth in a global market leader.
You&rsquo;ll work with passionate teams, cutting-edge technologies, and have the opportunity to make a real impact on customer experience and business growth.
Here are just a few of the benefits you&rsquo;d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
To Be Considered 
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
And finally, the fine print&hellip;.
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position is subject to verification of pre-screening tests, which may include drug screening, background checks.
#LI-Hybrid
.</div>

National Modern Trade & E-Commerce Manager

GE Vernova

<div><div><div>The Technician will be responsible for site installation and commissioning of GIS and AIS switch gear. During the Service GE will provide assignments, projects &amp; tasks that is related to his major where he can develop his Leadership Capabilities, communication skills and introduce him to the work environment.<h1 class="jobSectionHeader">
Job Description</h1>
Roles and Responsibilities<ul><li>
Hands on work experience E&amp;C of 230 &amp; 380 KV substation. Knowledge of electrical systems of electrical switchgears equipment&rsquo;s.</li><li>
Knowledge of GIS &amp; AIS switch gears, Electrical panels, MCC, electrical distributions system</li><li>
Perform troubling shooting and repair of Electrical substations trouble shooting etc.</li><li>
Understanding and executing the repairing &amp; preventive maintenance.</li><li>
Able to read the electrical and mechanical drawings and diagnosis the issues in equipment.</li><li>
Perform scheduled of preventative maintenance of substations.</li><li>
Maintaining back-office reporting, test reports and maintaining customer documentations at site.</li><li>
Consultation, Co-coordination with OEM for unsolved repair problems.</li><li>
Provide technical assistance as needed for the installation or pre-arrangement of projects.</li><li>
Performed all duties as part of a team or as site lead to allocate the responsibilities to site team.</li><li>
Participate in Safety, Quality, and Productivity Continuous Improvement</li><li>
Understanding of safety importance at site Perform LOTO operations.
</li></ul>Required qualifications<ul><li>
 Diploma in Electrical Engineering or equivalent certification</li><li>
 Minimum 2 to 3 years onsite working in Electrical Fields</li><li>
Experience E&amp;C of 230 &amp; 380 KV substation.</li><li>
Knowledge of electrical systems of electrical switchgears equipment&rsquo;s</li><li>
Knowledge of GIS &amp; AIS switch gears, Electrical panels, MCC, electrical distributions system</li><li>
 Must be willing to move within Saudi Arabia as per the Business Requirements</li><li>
Fluency in both English and Arabic
</li><li>Knowledge &amp; good user of Microsoft office, mails corresponding etc.</li><li>
The legal right to work in KSA without company sponsorship or time restriction (KSA National preferred)</li></ul>
Desired Characteristics<ul><li>
Good conduct</li><li>
Excellent communication skills</li><li>
Good Interpersonal skills, quick learner &amp; leadership skills</li></ul>
In line with Saudization requirements preference will be given to qualified Saudi nationals.<h1 class="jobSectionHeader"> 
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: Yes</div></div></div></div></div></div></div></div></div></div>

Technician

Best Choice Recruitment Consultancy

Looking for a sales executive who is highly profound of the KSA market and has very good experience in Logistics segment .Someone who is experienced in selling Air Freight services / Sea Freight services / land transportation / and has a good understanding of the logistics solutions including warehouse distribution and supply chain managementSalary SAR 13,000 to SAR 15,000 + incentivesJob Type: Full-timePay: ﷼13,000.00 - ﷼15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>sales Executive : 5 years (Preferred)</li><li>logistics : 5 years (Preferred)</li><li>freight forwarding : 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li><li>Hindi (Preferred)</li></ul>

Sales Executive ( Freight Forwarding / Logistics background)

Explore 236+ Customer care executive e commerce ksa in Jeddah this December. Find roles across top companies and apply now to boost your career.