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customer care executive

Confidential Careers

<div>
 
 We are seeking a dedicated, empathetic, and customer-focused
 
 Customer Care Executive (With Family Book)
 
 to join our team. In this role, you will be the voice of our brand&mdash;providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.
 
 
 
 
 
 As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You&rsquo;ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, live chat, or in person
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right tools and resources
 </li>
 <li>
 Handle customer concerns and complaints with empathy, professionalism, and efficiency
 </li>
 <li>
 Follow up on customer interactions to ensure satisfaction and resolution
 </li>
 <li>
 Maintain records of customer interactions, transactions, feedback, and actions taken
 </li>
 <li>
 Collaborate with internal departments to find solutions and improve customer service processes
 </li>
 <li>
 Identify and escalate priority issues to the appropriate channels
 </li>
 <li>
 Continuously strive to improve service quality and customer experience
 </li>
 <li>
 Stay updated on company products, services, promotions, and procedures
 </li>
 <li>
 Meet individual and team performance goals for service level, quality, and productivity
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in communications, business, or related field
 </li>
 <li>
 2 to 4 years of experience in customer service or client support role
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong problem-solving skills with a solution-oriented approach
 </li>
 <li>
 Patience and ability to handle difficult or emotional customers with professionalism
 </li>
 <li>
 Strong multitasking, time management, and organizational abilities
 </li>
 <li>
 Proficiency in using customer service software, CRMs, and Microsoft Office
 </li>
 <li>
 Ability to work independently and as part of a team in a dynamic environment
 </li>
 <li>
 Positive attitude, willingness to learn, and a customer-first mindset
 </li>
 </ul>
 
 
</div>

Customer Care Executive

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory resolution.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.
 
 
 
 
 
 Specific Job Accountability
 
 
 
 
 <ul>
 <li>
 Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category
 </li>
 <li>
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 </li>
 <li>
 Ensure adherence of policies and procedures
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes.
 </li>
 <li>
 To achieve set targets in terms of service standards and customer satisfaction scores for all assigned Complaints and related activities.
 </li>
 <li>
 Contribute to the business by capturing feedback new prospects for all types of FAB products as part of Process Improvement recommendations
 </li>
 <li>
 Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations.
 </li>
 <li>
 Recommends potential products or services to management by collecting customer information and analyzing customer needs.
 </li>
 <li>
 Contributes to team effort by accomplishing related results as needed.
 </li>
 <li>
 Demonstrate flexibility in adhering to planned/scheduled shifts and on call/ unplanned shifts due to the business requirement for achieving all defined SLA.
 </li>
 </ul>
 
 Ensure self-punctuality and discipline to the center.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 <ul>
 <li>
 High School / Diploma in any discipline Minimum Experience:
 </li>
 <li>
 1 &ndash; 2 years&rsquo; experience in Customer Service / Complaints Handling environment.
 </li>
 </ul>
 
 
 Knowledge, Skills, and Attributes:
 
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
 </li>
 </ul>
 
 Excellent communication skill in English &amp;/or Arabic.
 
 
 
</div>

Senior Officer- Complaints Management (Emiratized -Al Ain )

Al-Futtaim

<div>Job Requisition ID: 173024
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
We are looking for a UAE National Service Advisor with fluent English-speaking skills with some experience in customer service for the role.

This is a full-time permanent role located in Abu Dhabi. 


What you will do
<ul>
<li>To provide full support to all customers visiting the service center. To be the first point of contact to welcome and identify customers&rsquo; needs.</li>
<li>Ensure customers are given the Worlds Warmest Welcome when entering the branch.</li>
<li>Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.</li>
<li>Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.</li></ul> 


Required skills to be successful
<ul>
<li>Able to communicate effectively</li>
<li>Customer service experience will be an added advantage</li>
<li>Good knowledge in MS Office especially MS Excel</li>
<li>UAE National with family book</li></ul> 


About the team 
The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with all levels of people in the organization 


What equips you for the role 
The ideal candidate for this role should possess a High school Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and passionate about cars.
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

UAE National Service Advisor

Aventis Medical Equipment Maintenance LLC

This is a full-time on-site role for a Sales Executive. The Sales Executive will be responsible for managing client relations, promoting and selling Biomedical engineering services,medical equipment and identifying new market opportunities. The role includes daily tasks such as conducting client visits, preparing and delivering presentations, negotiating contracts, and providing after-sales support. The Sales Executive will work closely with healthcare facilities to understand their needs and ensure customer satisfaction.aventismedJob Types: Full-time, PermanentPay: AED3,500.00 - AED5,000.00 per monthLicense/Certification:<ul><li>Driving License (Preferred)</li></ul>

Sales Executive

NMC Health plc

<div>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience</div>
 <div><ul><li>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational vision.
</li><li>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency and excellence in service delivery.
</li><li>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</li><li>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and that the complaint tracker is updated and followed up.
</li><li>Provide guidance and training on managing and documenting complaints.
</li><li>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</li><li>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback systems.
</li><li>Drive service recovery efforts and resolution of complex patient grievances.
</li><li>Collaborate with department heads to improve care coordination and patient journey mapping.
</li><li>Conduct regular training and development programs to install a patient-centred culture.
</li><li>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and satisfaction (e.g., DOH, DHA, JCI).
</li><li>Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership.
</li><li>Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey.
</li><li>Develop and implement service excellence initiatives.
</li><li>Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience.
</li><li>Lead cross-functional projects to streamline patient flow and reduce wait times.
</li><li>Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation.
</li><li>Ensure that patient interviews being conducted and document the findings for future improvements.
</li><li>Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable.
</li><li>Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste).
</li><li>Supervise daily operations of all support service departments.
</li><li>Develop and implement operational policies and procedures.
</li><li>Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA).
</li><li>Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance).
</li><li>Address non-compliance and implement corrective actions.
</li><li>Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery).
</li><li>Monitor spending and look for cost-saving opportunities without compromising service quality.
</li><li>Coordinate emergency preparedness and disaster response planning related to support operations.
</li><li>Report regularly on key performance indicators (KPIs) related to patient experience and support services.
</li></ul>Engage with facilities team members and create awareness of the Patient Experience Program and its goals</div>
 <div>Education and Certification:
<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</li><li>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</li><li>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable. 
</li></ul>Knowledge and Skills:
<ul><li>Strong understanding of patient-centred care principles and customer service excellence.
</li><li>Knowledge of UAE healthcare regulations and patient rights standards.
</li><li>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</li><li>Exceptional interpersonal and communication skills.
</li><li>Empathy and emotional intelligence.
</li><li>Ability to lead cross-functional teams and drive culture change.
</li><li>Strong conflict resolution, coaching, and mentoring abilities.
</li></ul>Budgeting and cost control</div>

Patient Experience Manager

Hilton

<div>Sales Executive (Chinese Speaker) - Conrad Abu Dhabi Etihad Towers
What will I be doing?
As a Leisure Sales Executive, you will analyze local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Analysis local market trends and competitor activity to identify new business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with leisure clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
</ul>What are we looking for?
A Leisure Sales Executive serving Conrad Abu Dhabi Etihad Towers, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of local market, precisely leisure groups</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Executive (Chinese Speaker) - Conrad Abu Dhabi Etihad Towers

One Point Accounting and Tax Hub LLC SPC

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we&rsquo;d like to meet you.Ultimately, you&rsquo;ll help us meet and surpass business expectations and contribute to our company&rsquo;s rapid and sustainable growth.Responsibilities<ul><li>Conduct market research to identify selling possibilities and evaluate customer needs</li><li>Actively seek out new sales opportunities through cold calling, networking and social media</li><li>Set up meetings with potential clients and listen to their wishes and concerns</li><li>Prepare and deliver appropriate presentations on products and services</li><li>Create frequent reviews and reports with sales and financial data</li><li>Ensure the availability of stock for sales and demonstrations</li><li>Participate on behalf of the company in exhibitions or conferences</li><li>Negotiate/close deals and handle complaints or objections</li><li>Collaborate with team members to achieve better results</li><li>Gather feedback from customers or prospects and share with internal teams</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthExperience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>English &amp; Tagalog (Preferred)</li></ul>

Explore 887+ Customer care executive in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

887 customer care executive jobs IN Abu Dhabi

Customer Care Executive

Senior Officer- Complaints Management (Emiratized -Al Ain )

UAE National Service Advisor

Sales Executive

Patient Experience Manager

Sales Executive (Chinese Speaker) - Conrad Abu Dhabi Etihad Towers

Sales Executive