procurement officer

customer service representative Jobs in Abu Dhabi

customer service representative

sales coordinator

administrative officer

client support manager

customer service officer

ADIB - Abu Dhabi Islamic Bank

<div>
 <br/>
 <br/>
 <strong>
  Role: Customer Service Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Abu Dhabi
  <br/>
  <br/>
 </strong>
 <strong>
  Role Purpose:
 </strong>
 &nbsp;
 <br/>
 <br/>
 <ul>
  <li>
   Deliver excellent customer service in accordance with agreed standards.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Key Accountabilities of the role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible to close customer complaints and ensure that customer is satisfied with the service provided
  </li>
  <li>
   Ensure TAT is adhered to and where possible exceed customer expectations
  </li>
  <li>
   Ensure customer is constantly informed on status of his/her query.&nbsp;
  </li>
  <li>
   Co-ordinate and liaise with other departments in a professional manner
  </li>
  <li>
   Deliver right levels of service skills support &amp; coach other colleagues
  </li>
  <li>
   Participate in regular review and development meeting with key stakeholders
  </li>
  <li>
   Ensure compliance with bank policies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  </li>
  <li>
   Positive customer feedback&nbsp;
  </li>
  <li>
   Ensure customer queries are resolved with agreed TAT
  </li>
  <li>
   Deliver professionalism when dealing with customers and other departments&nbsp;
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Specialist skills / technical knowledge required for this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer service skills to resolve customer complaints
  </li>
  <li>
   Display flexibility in dealing with clients and other team members
  </li>
  <li>
   Good problem-solving skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent decision-making skills
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Previous experience required (if any):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous banking experience in similar role
  </li>
  <li>
   Knowledge of regulated financial services and banking industries
  </li>
  <li>
   Detailed understanding of asset product&nbsp;
  </li>
  <li>
   In depth understanding of the internal process, procedures and internal systems
  </li>
 </ul>
 <br/>
 <br/>
 &nbsp;
 <strong>
  This position is for UAE Nationals (Abu Dhabi based) only.
  <br/>
  <br/>
 </strong>
 &nbsp;
 <br/>
 <br/>
</div>


Customer Service Officer

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Core Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Actively sell/cross-sell asset and liability products to new and existing customers
  </li>
  <li>
   Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  </li>
  <li>
   Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
  </li>
  <li>
   Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  </li>
  <li>
   Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  </li>
  <li>
   Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
  </li>
  <li>
   Attract new customers to branch through personal relations and existing customer referrals
  </li>
  <li>
   Respond to call center regarding customer inquiries forwarded
  </li>
  <li>
   Meet individual sales targets
  </li>
  <li>
   Participate in and potentially lead daily retail sales team meetings
  </li>
  <li>
   Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
  </li>
  <li>
   NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  </li>
  <li>
   Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School graduated
  </li>
  <li>
   2 years&rsquo; relevant experience in banking sector.
  </li>
  <li>
   Familiarity with bank products, customer experience and related policies and procedures
  </li>
 </ul>
</div>


bankfab

<p></p><div><ul><div>Full-time</div><div></div><div>
Sub Division: PB Sales &amp; Distribution</div><div>
Division: Consumer Banking Group - UAE</div></ul><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Core Responsibilities</p><ul><li>
Actively sell/cross-sell asset and liability products to new and existing customers</li><li>
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit</li><li>
Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)</li><li>
Encourage customers to build their balances with the bank in order to migrate to higher customer programs</li><li>
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres</li><li>
Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels</li><li>
Attract new customers to branch through personal relations and existing customer referrals</li><li>
Respond to call center regarding customer inquiries forwarded</li><li>
Meet individual sales targets</li><li>
Participate in and potentially lead daily retail sales team meetings</li><li>
Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download</li><li>
NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.</li><li>
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
High School graduated</li><li>
2 years&rsquo; relevant experience in banking sector.</li><li>
Familiarity with bank products, customer experience and related policies and procedures</li></ul></div></div></div><div><p>
I'm interested</p></div><p>
Privacy PolicyImprint</p><div><div>
Cookies Settings</div></div></div></div>

Urban Scope Building Maintenance LLC

<p>We are hiring a female Customer Service Officer &ndash; Legal Advisor to provide legal advice to clients and process their legal transactions through all electronic systems of courts and government entities across the UAE, ensuring accuracy, efficiency, and full compliance with applicable laws and regulations.</p><p><b>Duties and Responsibilities:</b></p><ul><li>Receive client inquiries and respond regarding legal cases and transactions.</li><li>Provide preliminary legal advice and clarify judicial and administrative procedures to clients.</li><li>Handle registration, filing, and follow-up of applications and lawsuits through the electronic court systems across all Emirates of the UAE.</li><li>Possess full knowledge of and efficiently utilize all government and judicial electronic systems in the UAE.</li><li>Draft and prepare contracts, statements of claims, and legal memoranda, and submit them through the relevant electronic platforms.</li><li>Review client documents to ensure accuracy and compliance with legal requirements before submission.</li><li>Monitor the status of applications and cases through electronic platforms and update clients on progress.</li><li>Coordinate with specialized legal departments regarding complex or specialized cases.</li><li>Record and maintain all legal applications and transactions within internal systems and records.</li><li>Ensure strict compliance with applicable laws and regulations across all Emirates.</li><li>Perform any other related tasks assigned by senior management.</li></ul><p><b>Required Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Law or equivalent.</li><li>Practical experience in using electronic court systems and government platforms in the UAE.</li><li>Comprehensive knowledge of applicable laws, judicial procedures, and regulations.</li><li>Strong ability to draft contracts, statements of claims, and legal memoranda professionally.</li><li>Excellent communication skills with the ability to simplify legal concepts for clients.</li><li>Proficiency in using electronic platforms and modern technologies.</li></ul><p>Interested candidate send CV to hr@nukhbacenter.ae</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have bachelor&rsquo;s degree in Law or equivalent?</li><li>Do you have practical experience in using electronic court systems and government platforms in the UAE?</li><li>Do you have comprehensive knowledge of applicable laws, judicial procedures, and regulations?</li><li>Do you have strong ability to draft contracts, statements of claims, and legal memoranda professionally?</li></ul>

Customer Service Officer – Legal Advisor

<div>
 <br/>
 <br/>
 <strong>
  Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Abu Dhabi
  <br/>
  <br/>
 </strong>
 <strong>
  Role Purpose:
 </strong>
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 <br/>
 <br/>
 <strong>
  Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opening and closing applicant on time.
  </li>
  <li>
   Ensure proper implementation and follow up with timely.
  </li>
  <li>
   Prepare finance applications and obtain necessary approvals.
  </li>
  <li>
   Performed efficient troubleshooting of issues.
  </li>
  <li>
   Ensure TAT is adhered to and where possible exceed customer expectations
  </li>
  <li>
   Co-ordinate and liaise with other departments in a professional manner
  </li>
  <li>
   Participate in regular review and development meeting with key stakeholders
  </li>
  <li>
   Prepare and provide monthly report
  </li>
  <li>
   Keeping a record and details of actions taken
  </li>
  <li>
   Supporting customer service agents
  </li>
  <li>
   Provides technical help to colleagues if required.
  </li>
  <li>
   Ensure compliance with bank policies
  </li>
  <li>
   Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  </li>
  <li>
   Ensure customer queries are resolved with agreed TAT
  </li>
  <li>
   Positive customer feedback&nbsp;
  </li>
  <li>
   Deliver professionalism when dealing other departments&nbsp;
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Specialist Skills / Technical Knowledge Required for this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display flexibility in dealing with other team members
  </li>
  <li>
   Good data processing skills
  </li>
  <li>
   Good problem-solving skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent Decision-making skills
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Previous experience required (if any):&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous banking experience in similar role
  </li>
  <li>
   Knowledge of regulated financial services and banking industries
  </li>
  <li>
   Detailed understanding of asset product&nbsp;
  </li>
  <li>
   In depth understanding of the internal process, procedures and internal systems
  </li>
  <li>
   <strong>
    This position is for UAE Nationals only
    <br/>
   </strong>
   &nbsp;
  </li>
 </ul>
</div>


Customer Services Support Officer

Renaissance Corporate Services

Guest Relations Officer
<br><br>
Front Office, Shangri-La Qaryat Al Beri, Abu Dhabi
<br><br>
An exciting opportunity has opened up in our Front Office team as a Guest Relations Officer. The Front Office is an integral part of Shangri-La Qaryat Al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.
<br><br>
What are we looking for?
<br><br>
A high level of Standards.
<br>Efficiency and punctuality.
<br>Attention to detail.
<br>A warm and friendly character.
<br>Ability to work in a fast paced environment.
<br>An individual who leads and inspires others.
<br>Previous experience in luxury hospitality/customer service.
<br>Lives and breathes the Shangri-La Values.
<br><br>
What will you do?
<br><br>
Interact with clients and understand their needs.
<br>Keep Check-In/Check-Out process smooth and enjoyable for the guest.
<br>Ensure cash handling and credit policies/procedures are followed.
<br>Maintain a high standard of professionalism amongst Front Office colleagues.
<br>Make sure that the department remains clean, tidy and presentable at all times.
<br>Review guest requests and where possible make sure they are acknowledged and carried out.
<br>Anticipate and exceed guests wants and needs.
<br>Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
<br>Assist other departments where necessary.
<br><br>
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
<br><br>
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city center.
<br><br>
Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.

Guest Relations Officer (173537)

Al Tareeqah Management Studies, Sharjah UAE

<p><b>Admissions Officer Role and Responsibilities:</b></p><ul><li>The Admissions Officer will be responsible for making <b>cold calls</b> to new customers to shortlist and close business deals.</li><li>Must be comfortable and confident in making 100+ Cold Calls and smart to identify the key decision-makers.</li><li>Responsible to meet <b>Daily/ weekly/ monthly targets.</b></li><li>Must be able to explain and <b>convince</b> the prospects of the different academic programs we provide.</li><li>Managing, tracking, and following up on leads by calling them to give them a brief about the courses being offered by the organization.</li><li>Go the &ldquo;extra mile&rdquo; to meet enrolment targets and facilitate future enrolments industry</li></ul><p><b>Required Skills</b></p><ul><li>Proven record of tele sales representative or customer service role.</li><li>Effective track record of successfully getting clients preferably over the phone calls.</li><li>Knowledge of potential sales market.</li></ul><p><b>Qualification &amp; Experience:</b></p><ul><li>Minimum 3-5 yrs of experience as a sales executive</li><li>Preferably bachelor&rsquo;s degree holder</li><li>Fluency in English/Arabic</li><li>Below 30 years of age</li></ul><p><b>Salary: From AED 3,000.00 per month + Attractive Incentives </b></p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Experience:</p><ul><li>telemarketer: 2 years (Preferred)</li></ul>

Admissions Officer

Explore 1203+ Customer service officer in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1203 customer service officer jobs IN Abu Dhabi

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer – Legal Advisor

Customer Services Support Officer

Guest Relations Officer (173537)

Admissions Officer