customer service representative Jobs in Abu Dhabi

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customer service executive Jobs in Abu Dhabi

customer service executive

customer service officer

YoSH

<div><h5 class="jobSectionHeader">Job Purpose</h5>
The role is responsible for establishing and maintaining positive relationships with customers, welcoming visitors, and and providing assistance as required. The role also provides support in basic administrative duties to ensure smooth daily operations.<h4 class="jobSectionHeader">
Key Responsibilities
</h4><h5 class="jobSectionHeader">Customer Service &amp; Front Desk</h5><ul><li>
Greet all students, members, and potential members when they enter the lobby and assist visitors in a timely manner.</li><li>
Manage telephone calls professionally, take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.</li><li>
Manage WhatsApp messages and enquiries efficiently, document requests, confirm orders, and respond to customer questions.</li><li>
Maintain a visitor registry and ensure accurate records.</li><li>
Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service-related matters in person, via phone, email, or messaging platforms.</li><li>
Effectively communicate member or operational issues to the appropriate staff.</li></ul><h5 class="jobSectionHeader">
Administrative &amp; Operational Support</h5><ul><li>
Organize and maintain files, records, and updated documents including guest and external instructor profiles.</li><li>
Oversee sorting and distribution of incoming mail and prepare outgoing mail, packages, and envelopes.</li><li>
Maintain records of staff movement within the premises to ensure calls and visitors are directed appropriately.</li><li>
Manage meeting rooms including scheduling, preparation, and ensuring cleanliness and readiness.</li><li>
Maintain office inventories including stationery, consumables, and front desk supplies.</li><li>
Perform clerical and administrative support such as photocopying, filing, typing, and data entry as directed by the Line Manager.</li><li>
Record meeting minutes when required.</li></ul><h5 class="jobSectionHeader">
Membership, Sales &amp; System Management</h5><ul><li>
Process payments for memberships, classes, and retail sales.</li><li>
Organize bookkeeping documentation and issue invoices to customers.</li><li>
Manage equipment reservations for members.</li><li>
Maintain accurate membership and class records in the Customer Relationship Management (CRM) system.</li><li>
Oversee sales of on-site storage and office rentals.</li></ul><h5 class="jobSectionHeader">
Facilities &amp; Operations Support</h5><ul><li>
Ensure a safe environment by understanding and enforcing makerspace rules and policies.</li><li>
Prepare class materials for instructors and support them during classes when required.</li><li>
Maintain a clean and organized front desk, retail lobby, kitchen, and break areas.</li><li>
Manage retail area operations including inventory, ordering, and merchandising.</li><li>
Assist facilities staff with shop tours when required.</li><li>
Complete daily shift checklists and end-of-shift reports.</li><li>
Support operations at third-party premises when required.</li><li>
Operate office equipment such as printers, photocopiers, POS machines, and lamination machines.</li><li>
Perform any other duties assigned by the Direct Manager.</li></ul><h4 class="jobSectionHeader">
Qualifications</h4><h5 class="jobSectionHeader">
Education</h5><ul><li>
Minimum High School Diploma required.</li><li>
Diploma or Bachelor&rsquo;s Degree in any discipline with relevant experience preferred.</li></ul><h5 class="jobSectionHeader">
Work Experience</h5><ul><li>
Minimum 1 year of experience as a Receptionist or in a customer service-related role.</li><li>
Experience in administrative, retail, hospitality, or restaurant environments preferred.</li><li>
Experience in health club, salon, or hospitality services is strongly preferred.</li><li>
Familiarity with the maker or creative community is an advantage.</li></ul><h5 class="jobSectionHeader">
Knowledge &amp; Skills</h5><ul><li>
Sound knowledge of reception-related duties and administrative support functions.</li><li>
Strong customer service skills with the ability to identify and meet customer needs.</li><li>
Proficiency in Microsoft Office, Google tools, and Customer Management software.</li><li>
Exceptional verbal and written communication skills.</li><li>
Fluency in English and Arabic (spoken and written) preferred.</li><li>
Excellent organizational, multitasking, and time management abilities.</li><li>
Professional appearance with a positive and friendly attitude.</li><li>
Ability to build relationships easily and create a welcoming environment.</li><li>
Strong problem-solving skills and adaptability to change.</li></ul></div>

Customer Service Officer

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Biz Team

We are looking for a Professional and Customer-oriented Female CRO to manage client relationships and ensure smooth branch operations. The ideal candidate should be a Graduate with exceptional communication skills in English and Hindi.Key Responsibilities<ul><li>Customer Education: Educate customers on the full range of services offered by the organization.</li><li>Inquiry Management: Address customer inquiries and complaints promptly, guiding them to the correct departments.</li><li>Relationship Building: Build and maintain strong relationships with customers to ensure long-term loyalty.</li><li>Call Management: Manage incoming calls and route them effectively to the appropriate staff members.</li><li>Appointment Scheduling: Schedule and manage appointments for both customers and branch staff.</li><li>Coordination: Coordinate with typists, supervisors, and other staff to ensure timely service delivery.</li><li>CRM Activities: Co-ordinate and conduct CRM (Customer Relationship Management) activities at the branch level.</li><li>Reporting: Prepare daily reports on customer interactions and satisfaction levels.</li><li>Administrative Support: Ensure that brochures, forms, and informational materials are available to customers and support branch staff with clerical duties as needed.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Any University Degree.</li><li>Languages: Must be fluent in English and Hindi. (Arabic knowledge is an added advantage).</li><li>Skills: Excellent interpersonal skills, problem-solving ability, and basic computer knowledge (MS Office).</li><li>Experience: Prior experience in customer service or front-desk roles in the UAE is preferred. Freshers can also apply.</li><li>Personal Attributes: Presentable, professional demeanor, and a proactive attitude.</li><li>Visa Status: Husband Visa Holders Only</li></ul>Job Type: Full-timeLanguage:<ul><li>Hindi and English (Required)</li></ul>

Customer Relations Officer (Female)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

SEHA - Abu Dhabi Health Services Co.

<div>
 
 Job Description
 
 
 
 ً ؛ / . . ً ً ، ، .
 
 
 Responsible for ensuring appropriate and accurate registration of all patients obtaining services at the facility utilizing the facility's registration system; ensuring all insurance benefits, eligibility and pre-certification and/or authorizations are obtained to meet individual payer payment authorization protocols prior to the date of service. Generating, monitoring and reviewing daily cash receipts, registration reports and patient collections. Also responsible for handling routine patient inquiries related to the admission process, insurance verification, financial counseling, financial assistance and billing.
 
 
 ِّ ِّ
 
 
 
 Responsibilities
 
 
 
 Registration and verification
 
 
 Accurately obtaining and entering demographic, financial and insurance data into the system for all registered patients using appropriate codes
 
 
 Identifying and assigning correct medical record numbers
 
 
 Assisting in verifying eligibility for insurance patients as required
 
 
 / .
 
 
 Communicating with physician offices, utilization review and other entities to secure additional needed information to expedite verification and/or notification process.
 
 
 ، /
 
 
 Preparing admissions packets, obtaining required signatures and copies of ID&rsquo;S from patients and/or their qualified personal representatives (QPR)
 
 
 ،
 
 
 Financial counseling, financial assistance and billing
 
 
 ؛ ،
 
 
 Providing deposit quotes to patients and physicians offices; when applicable, collecting payments prior to admission
 
 
 <ul>
 <li>
 ؛
 
 
 </li>
 </ul>
 Advising patients of unpaid accounts; requesting any additional information required for resolution of open balances; based on facility guidelines extending payment arrangements to eligible patients
 
 
 ،
 
 
 Monitoring timely and thoroughly in-house patients with outstanding balances, including bad debt
 
 
 Securing financial records to include patient&rsquo;s facility payment history and a financial statement to determine the most appropriate means of account resolution
 
 
 ( )
 
 
 Documenting patient&rsquo;s account in appropriate system fields with all pertinent and unique information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance
 
 
 ؛
 
 
 Communicating any actions taken or resolutions achieved to all parties involved; physicians, patients and service areas
 
 
 Generating cash receipts and ensuring accurate accounting of daily receipts
 
 
 Reporting ً /
 
 
 Providing statistical data and reporting on monthly and adhoc basis for management and key departments as per instruction from Manager/Senior Officer
 
 
 / ؛ ، ،
 
 
 Assisting the Manager/Senior Officer in monitoring the quality of the work produced in the department; providing feedback and coordinating with training, as needed, to ensure that accounts are properly secured
 
 
 Providing customer service and support /
 
 
 Handling all internal and external customers using departmental/organizational values and standards
 
 
 Promoting a customer oriented philosophy of facility
 
 
 ً
 
 
 Maintaining positive working relationships using courteous and professional techniques to establish and maintain a rapport with patients, physicians and various facility personnel either via telephone or during face to face interaction
 
 
 /
 
 
 Assisting with positive resolution of issues that arise between patients/families and the healthcare team
 
 
 Communicating directly with physicians, patients and other management personnel in resolving issues and concerns
 
 
 Ensuring timely response and resolution of queries
 
 
 Ensuring financial counseling and collection is performed
 
 
 /
 
 
 Apprising the team of changes or additions in the departmental/sectional policies and procedures as needed post approval of management
 
 
 / " "
 
 
 Ensuring that the confidentiality of patient information throughout the department/section by proper disposal of confidential information and by limiting access to staff on a &ldquo;need to know basis&rdquo;
 
 
 Managing external relations
 
 
 Serving as a liaison with sister services and external contacts
 
 
 Managing the daily operations of the department /
 
 
 Processing the day to day operations within the patient access section/department
 
 
 Preparing work schedules and distributing the work as needed to meet the operational priorities of the department
 
 
 ،
 
 
 Arranging work assignments in an efficient manner, for maximum utilization of time and resources
 
 
 /
 
 
 Alerting management promptly of any problems/issues related to the accomplishment of work assignments
 
 
 /
 
 
 Assisting the Manager/Senior Officer distributing new patients to the staff as needed
 
 
 ، ، ، ً
 
 
 Performing special research and analysis, and conducting special projects, with attention to detail and within designated timeframes, as directed by management
 
 
 ً
 
 
 Reporting behavior that appears to be inconsistent with high ethical standards as well as the law
 
 
 Participating in departmental process improvement activities
 
 
 Exhibiting flexibility in working with new processes
 
 
 ، ،
 
 
 Following through, in a timely manner, on all action steps requested by the Supervisor or Director
 
 
 /
 
 
 Acting as back up in the absence of Manager/Senior Officer
 
 
 Assisting in any other relevant task that may be assigned
 
 
 Contributing to team effort
 
 
 Participating in cross-functional teams and committees as appropriate
 
 
 Serving as a subject matter expert in regards to the registration process and software
 
 
 / . ، ،
 
 
 Assiting the Manager/Senior Officer in monitoring the quality of the work produced in the department; providing feedback and coordinating with revenue training, as needed, to ensure that accounts are properly secured
 
 
 /
 
 
 Monitoring and recording the productivity of the staff and providing feedback to the Manager/Senior Officer needed in preparation for annual performance review
 
 
 Ensuring that staff complete a standard number of registrations per day
 
 
 
 Qualifications
 
 
 
 Qualification :-
 
 
 Special Certificate:-
 
 
 
 Required
 
 
 
 2- 4 years in a similar role
 
 
 
 Desired
 
 
 
 N.A.
</div>

Patient Access Officer-Sakina-Hubs&Satellite-AD-Patient Access Services (Sec)

Etihad Rail Operating Companies

<div>
 
 
 Position Overview
 
 
 
 Mobility Duty Manager responsibilities include overseeing daily operations, responding to customer queries or concerns and ensuring the optimum use and availability of the rolling stock and manpower asset within Etihad Rail Mobility. The Mobility Duty Manager is responsible for ensuring that service plans are in place in line with customer requirements and that rolling stock maintenance requirements managed in accordance with OEM standards and the Fleet Maintenance Plan. The Mobility Duty Manager will provide a competent and informed response and direction during periods of disruption and will effectively communicate plan changes both internally and with customer representatives.
 
 
 
 
 
 
 Roles and Responsibility
 
 
 <ul>
 <li>
 Provide technical and professional review for the mobility business in all areas of rolling stock, service planning and delivery.
 </li>
 <li>
 Direct the Service Delivery Planners to ensure that service plans are developed in line with customer requirement and are communicated effectively.
 </li>
 <li>
 Ensure the optimal use of both train resources in line with maintenance contractual requirements.
 </li>
 <li>
 Develop and maintain effective working relationships with internal and external customer representatives and stakeholders.
 </li>
 <li>
 Coordinate Daily Performance Meeting and action items.
 </li>
 <li>
 Oversee the reporting of incidents, accidents, and safety-related issues. Ensure that all incidents are documented accurately and reported to the appropriate authorities in a timely manner.
 </li>
 <li>
 Investigate all performance failures to identify root cause and communicate and monitor the implementation of actions designed to prevent a repeat.
 </li>
 <li>
 Ensure manpower resource allocation against individual skill set and competencies and minimize cost to the business through controlled overtime allocation within budgeted levels.
 </li>
 <li>
 Direct the Performance Specialist to produce detailed reports with frequency and content as per Head of Train Operations requirements.
 </li>
 <li>
 Manage and supervise staff in NOCC including the Train Drivers.
 </li>
 <li>
 Monitor and track compliance with safety regulations, industry standards, and internal procedures. Maintain records of compliance and coordinate with relevant departments to address any discrepancies.
 </li>
 <li>
 Maintain comprehensive and organized records of maintenance activities, equipment inspections, and operational changes. Assist in the development of maintenance schedules and plans.
 </li>
 <li>
 Analyze operational data to identify trends, performance issues, and opportunities for improvement. Provide insights and recommendations to enhance efficiency and safety.
 </li>
 <li>
 Ensure all documentation related to Service Delivery (Plans, guidelines, procedures, etc.) are in place and updated as required.
 </li>
 <li>
 Manage and maintain the On Call responder roster for Etihad Rail Mobility teams.
 </li>
 <li>
 Produce and distribute the Etihad Rail Mobility Daily Production and Performance Report.
 </li>
 <li>
 Perform Rail Incident Officer/Train Operations Liaison Officer duties as necessary.
 </li>
 </ul>
 
 
 Desirable Qualifications, Skills And Experience
 
 
 
 Academic Qualifications:
 
 <ul>
 <li>
 Educated to a high standard.
 </li>
 </ul>
 
 
 Professional Qualifications
 
 
 <ul>
 <li>
 Preferred experience in ETCS Level 2 and its limitations.
 </li>
 <li>
 Preferred experience in Rolling Stock Singling, Communications and Track.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 5 + years of experience in a similar role or equivalent discipline.
 </li>
 <li>
 Having experience in working in the Rail Operations Control Center.
 </li>
 </ul>
 
 
 Other Skills
 
 
 <ul>
 <li>
 Presentation skills.
 </li>
 <li>
 Manpower Rostering principles.
 </li>
 <li>
 Proven expertise in advanced data analysis, data management.
 </li>
 <li>
 Proficiency with MS Office (Excel, Access Word and PowerPoint).
 </li>
 <li>
 Experience working with a sense of urgency in a fast paced, autonomous environment.
 </li>
 <li>
 Excellent decision making, people management, negotiation, and problem-solving skills.
 </li>
 <li>
 Must be a team player and understand impact to others on complex business needs.
 </li>
 <li>
 Effective written and verbal communication skills.
 </li>
 <li>
 Fatigue Management principles.
 </li>
 </ul>
</div>

Duty Manager

Al Dahra

<div></div><div><div><div><div><div>United Arab Emirates
</div></div></div></div><div><div><div><div>Job Title: International Execution Officer

Location: Abu Dhabi, UAE

Department: Supply Chain

Reports To: Execution Manager 


Job Purpose
<div>
The International Execution Officer is responsible for executing day-to-day operations within the hub related to purchase contract to suppliers and sales contracts to customers. It must provide support to the sourcing and sales team to admin tasks related to systems as well as the smooth flow of goods from origin to destination, accurate documentation, and compliance with all internal and external requirements.</div> 


Key Responsibilities
<ul>
<li>Sourcing and Sales admin support: from sales contract to purchase contract creations and execution of both.</li>
<li>Prepare and verify all necessary documentation for commercial, customs, and transport processes.</li>
<li>Monitor container clearance, timely removal from ports, and deliveries
</li><li>Communicate proactively with customers and vendors regarding order status, delivery updates, and issue resolution
</li><li>Ensure compliance with SOPs, internal policies, and regulatory requirements</li>
<li>Support process improvement and digitalization initiatives as directed by the Hub Manager.</li>
<li>Maintain accurate records and provide timely reports on operational performance and KPIs.</li>
<li>Collaborate with other Execution Officers and cross-functional teams to ensure seamless operations.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Logistics, International Trade, Business Administration, Supply Chain Management, or a related field is preferred. Advanced degrees or certifications (such as APICS, PMP, or Lean Six Sigma) are considered an advantage.</li>
<li>Minimum 2 years of experience in contract execution and international logistics, preferably in the agri-business, food, or industrial sector.
</li><li>Proven track record in cross-functional coordination.
</li><li>Experience managing logistics service providers, shipping lines, customs brokers, and warehousing operations.</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong knowledge of Incoterms, customs regulations, and international trade compliance.
</li><li>Proficiency in logistics systems (e.g., SAP, TMS) and process automation tools.
</li><li>Attention to detail and organizational skills.
</li><li>Communication and teamwork.</li>
<li>Problem-solving and adaptability</li>
<li>Customer service orientation.</li>
<li>Digital literacy and willingness to learn new systems</li></ul></div></div></div></div></div>

International Execution Officer

Explore 745+ Customer service officer in Abu Dhabi this February. Find roles across top companies and apply now to boost your career.

745 customer service officer jobs In Abu Dhabi

Customer Service Officer

Customer Service Officer

Customer Relations Officer (Female)

Officer- Customer Service

Patient Access Officer-Sakina-Hubs&Satellite-AD-Patient Access Services (Sec)

Duty Manager

International Execution Officer