office clerk

call center agent

purchasing officer

service advisor

accounting officer

customer service officer

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 To lead the customer service function at the Velodrome, ensuring that every rider, member, and visitor experiences world-class service. The lead of Customer Service will oversee the front-of-house team, develop customer experience strategies, manage booking systems, and ensure smooth operations during both daily activities and major events. They will set and monitor service standards, provide staff training, and ensure compliance with safety and operational procedures, while driving engagement, inclusivity, and customer satisfaction.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs, ensuring they are communicated, measured and achieved
 </li>
 <li>
 Support the Duty Managers in planning Rotas, ensure adequate cover during peak times and events, and support the front-of-house team&rsquo;s professional development
 </li>
 <li>
 Provide coaching, mentoring, and performance feedback to all front-of-house staff
 </li>
 <li>
 Participate in staff training, team meetings, and ongoing professional development.
 </li>
 <li>
 Approve concierge&rsquo;s annual leave, and other personnel factors linked to line managing staff (e.g. regular 121 meetings, annual performance reviews, providing advanced weekly updates of venue&rsquo;s programme and any information that will help the Concierges to execute their roles to the highest standard.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Design and implement customer service processes to ensure seamless access, booking, and inquiry management
 </li>
 <li>
 Oversee customer feedback channels (surveys, CRM, complaints) and implement improvements based on insights
 </li>
 <li>
 Act as escalation point for complex customer complaints and critical incidents
 </li>
 <li>
 Ensure inclusivity and accessibility for all visitors, including People of Determination
 </li>
 <li>
 Demonstrating full knowledge of the venue&rsquo;s facilities and be able to convey information regarding other centres across the organisation.
 </li>
 <li>
 Undertake any other duties commensurate with the post&rsquo;s level of responsibility.
 </li>
 <li>
 To check and ensure all on site literature, public information being advertised is present and correct.
 </li>
 <li>
 Check advertised and bookable programme sessions are present and fully correct (date, time, price, etc) to actual programme on website, venue APP, POS systems, etc.
 </li>
 <li>
 Ensure communications are sent out to customers via POS and other venue software systems to terms of booking confirmations, pre- and post-bookings for the purpose of cross and up selling the venue.
 </li>
 <li>
 Manage, secure, and stock control any venue merchandise being offered for sell at reception.
 </li>
 </ul>
 
 
 
 
 
 Operations &amp; Systems
 
 
 <ul>
 <li>
 Manage the Velodrome&rsquo;s booking, membership, and CRM systems, ensuring data accuracy, reporting, and system optimization
 </li>
 <li>
 Oversee customer financial transactions, including memberships, bookings, and event registrations
 </li>
 <li>
 Coordinate with Duty Managers to align front-of-house operations with daily venue schedules and events
 </li>
 <li>
 Ensure all front-of-house activities follow Normal Operating Procedures (NOPs) and Emergency Action Plans
 </li>
 <li>
 Be an expert user in the venue&rsquo;s POS and other FOH computer management systems, providing training to staff wanting / needing to work with the systems in place at reception.
 </li>
 <li>
 Manage the administration and payments linked to customer bike storage.
 </li>
 <li>
 Deliver critical incident management as and when required.
 </li>
 </ul>
 
 
 
 
 
 Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation (where needed), ticketing, and spectator services.
 </li>
 <li>
 Liaise with internal teams (Marketing, Coaching, Operations) to deliver smooth event experiences
 </li>
 <li>
 Build relationships with cycling clubs, schools, federations, and community partners to increase participation and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Modon&rsquo;s Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits when needed, quality assurance, and incident reports; ensure corrective actions are implemented where needed
 </li>
 </ul>
 
 
 
 
 
 General
 
 
 
 Carry out all duties regarding relevant legislation and the Modon policies and procedures including:
 
 <ul>
 <li>
 Health &amp; Safety Policy
 </li>
 <li>
 Standing Orders and Financial Regulations
 </li>
 <li>
 Equality and Diversity and related policies
 </li>
 <li>
 Sustainability / Environmental protocols
 </li>
 <li>
 Other related policies
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 
 <ul>
 <li>
 Fluent in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First aid at Work certification preferred.
 </li>
 <li>
 Defibrillator user training is preferred.
 </li>
 <li>
 Health &amp; Safety training or certification is a plus
 </li>
 </ul>
 
 
 
 
 
 
 Experience and Competencies:
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 6-8 years&rsquo; experience in customer service leadership, preferably in sports, leisure, or events venues
 </li>
 <li>
 Proven track record of managing front-of-house teams in busy, high-volume environments.
 </li>
 <li>
 Strong knowledge of routine administration, booking, membership, Direct Debit, admission and CRM systems.
 </li>
 <li>
 Financial acumen with experience in cash handling and reporting
 </li>
 <li>
 Excellent communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to manage operations during high-pressure events with professionalism
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Customer-focused mindset with proven ability to enhance guest experiences
 </li>
 <li>
 Flexibility to work evenings, weekends and extended shifts during events.
 </li>
 <li>
 Cultural sensitivity and commitment to inclusivity.
 </li>
 <li>
 Evidence of achieving results and making a difference to customers.
 </li>
 <li>
 General knowledge and understanding of Health &amp; Safety legislation and other legislation and its importance in relation to leisure centre services and operations.
 </li>
 <li>
 The ability to effectively promote and &lsquo;sell&rsquo; the service and centre.
 </li>
 <li>
 Ability to work independently and use initiative.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Gargash Insurance

Customer Service Officer - Non-Motor - Abu Dhabi Job Description Underwriting/Placement and Servicing for New Clients and Managing Existing clients Eligibility Criteria : Placement:<ul><li>Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.</li><li>Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.</li><li>Negotiating target rates with the Market.</li></ul>Account Management:<ul><li>Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.</li><li>Working with clients to expand and develop their coverage to ensure they have the right cover.</li><li>Ensuring retention levels and targeted department budget is met.</li><li>Support the business development colleagues to achieve business objectives.</li><li>Working in a compliant and timely manner on renewals</li></ul>

Customer Service Officer - Non-Motor - Abu Dhabi

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and customer-focused Officer- Customer Service to join our team in Abu Dhabi, United Arab Emirates. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess, and recommend loan product applications and maintenance requests
 </li>
 <li>
 Process customer requests, including account openings, online banking requests, and other services
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues efficiently
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Familiarity with bank products, customer experience, and related policies and procedures
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 </ul>
</div>

Officer- Customer Service

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.
 
 
 <ul>
 <li>
 Achieve sales targets
 </li>
 <li>
 Serve as the primary point of contact for customer inquiries, concerns, and requests
 </li>
 <li>
 Respond to customer queries through various channels, including phone, email, and chat
 </li>
 <li>
 Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
 </li>
 <li>
 Maintain accurate records of customer interactions and transactions using CRM systems
 </li>
 <li>
 Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
 </li>
 <li>
 Collaborate with cross-functional teams to improve customer experience and service quality
 </li>
 <li>
 Stay updated on company products, services, and policies to provide accurate information to customers
 </li>
 <li>
 Participate in ongoing training and development programs to enhance customer service skills
 </li>
 <li>
 Contribute to a positive team environment by supporting colleagues and sharing best practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills in both Arabic and English
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Customer-oriented mindset with a passion for delivering exceptional service
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Previous experience in customer service or a related field (1-2 years preferred)
 </li>
 <li>
 Bachelor's degree preferred
 </li>
 <li>
 In-depth knowledge of UAE culture and business practices
 </li>
 <li>
 Ability to remain calm and professional in challenging situations
 </li>
 <li>
 Strong time management and organizational skills
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays if required
 </li>
 <li>
 UAE national status (Emiratization requirement)
 </li>
 </ul>
</div>

Officer- Customer Service (Emiratized Role)

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Explore 1059+ Customer service officer in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

1059 customer service officer jobs IN Abu Dhabi

Customer Service Officer

Customer Service Officer

Customer Service Officer-Corporate Office

Customer Service Officer - Non-Motor - Abu Dhabi

Officer- Customer Service

Officer- Customer Service (Emiratized Role)

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking