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customer service representative

International Business retainers LLC

Job SummaryWe are seeking a trustworthy and detail-oriented Customer Service Associate to manage customer inquiries, resolve issues, and maintain exceptional service standards. This role requires handling sensitive customer information with the highest level of confidentiality and compliance.Key Responsibilities<ul><li>Respond to customer queries via email, phone, and chat in a timely and professional manner.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Ensure strict adherence to data protection policies and confidentiality agreements.</li><li>Handle sensitive customer data responsibly, following company security protocols.</li><li>Escalate complex issues to relevant departments while safeguarding customer information.</li><li>Monitor and report any suspicious activity related to data handling.</li><li>Stay updated on data privacy regulations and company compliance standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in customer support or service roles.</li><li>Strong understanding of data privacy principles (GDPR, local regulations).</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work with CRM systems and ticketing platforms.</li><li>High level of integrity and attention to detail.</li><li>Basic knowledge of IT security practices is a plus.</li></ul>Preferred Qualifications<ul><li>Experience with DLP tools or secure CRM systems.</li><li>Certification in Data Protection or Information Security (optional but desirable).</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Training on data security and compliance.</li><li>Opportunity to work with advanced tools ensuring customer data protection.</li></ul>Compliance &amp; ConfidentialityThis position requires signing a Non-Disclosure Agreement (NDA) and adhering to strict data security protocols. Any breach of confidentiality will result in immediate termination and legal action. Mandatory Requirement: - No personal Phone use during working hours it must be locked in locker. During lunch break and after office hrs personal phone allowed.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>In case need to visit any customer office for any payment information are you ready to visit .</li></ul>Experience:<ul><li>Customer Service : 2 years (Required)</li></ul>Language:<ul><li>Hindi and English (Required)</li></ul>

Customer Service Associate

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

First Abu Dhabi Bank (FAB)

<div>
 Specific Job Accountability
 
 
 <ul>
 <li>
 Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category
 </li>
 <li>
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 </li>
 <li>
 Ensure adherence of policies and procedures
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes.
 </li>
 <li>
 To achieve set targets in terms of service standards and customer satisfaction scores for all assigned Complaints and related activities.
 </li>
 <li>
 Contribute to the business by capturing feedback new prospects for all types of FAB products as part of Process Improvement recommendations
 </li>
 <li>
 Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations.
 </li>
 </ul>
</div>

Senior Officer, Complaints Management (Emiratised Role - AlAin)

Biz Team

We are looking for a Professional and Customer-oriented Female CRO to manage client relationships and ensure smooth branch operations. The ideal candidate should be a Graduate with exceptional communication skills in English and Hindi.Key Responsibilities<ul><li>Customer Education: Educate customers on the full range of services offered by the organization.</li><li>Inquiry Management: Address customer inquiries and complaints promptly, guiding them to the correct departments.</li><li>Relationship Building: Build and maintain strong relationships with customers to ensure long-term loyalty.</li><li>Call Management: Manage incoming calls and route them effectively to the appropriate staff members.</li><li>Appointment Scheduling: Schedule and manage appointments for both customers and branch staff.</li><li>Coordination: Coordinate with typists, supervisors, and other staff to ensure timely service delivery.</li><li>CRM Activities: Co-ordinate and conduct CRM (Customer Relationship Management) activities at the branch level.</li><li>Reporting: Prepare daily reports on customer interactions and satisfaction levels.</li><li>Administrative Support: Ensure that brochures, forms, and informational materials are available to customers and support branch staff with clerical duties as needed.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Any University Degree.</li><li>Languages: Must be fluent in English and Hindi. (Arabic knowledge is an added advantage).</li><li>Skills: Excellent interpersonal skills, problem-solving ability, and basic computer knowledge (MS Office).</li><li>Experience: Prior experience in customer service or front-desk roles in the UAE is preferred. Freshers can also apply.</li><li>Personal Attributes: Presentable, professional demeanor, and a proactive attitude.</li><li>Visa Status: Husband Visa Holders Only</li></ul>Job Type: Full-timeLanguage:<ul><li>Hindi and English (Required)</li></ul>

Customer Relations Officer (Female)

Starling Talent Care Services

<div>RESPONSIBILITIES:
<ul><li>To maintain the ambience of the lobby waiting areas in a neat, clean, and organized manner.</li><li>
Standard operating procedures (SOP&rsquo;s) regarding reception operation, with respects to safety, service and maintenance.</li><li>
Responsible and take good care of the assets, ascertaining the cleanliness prevention of damage.</li><li>
To support in coordination of tenant inquiries and complaints.</li><li>
To support tenants in access card/handover coordination.</li><li>
To promote Provis portal and support in bookings, requests and complaints.</li><li>
To have direct access to databases of clients and service providers.</li><li>
To maintain excellent knowledge about community and surrounding facilities i.e. &ldquo;restaurants, galleries, salons and other nearby facilities that might be of help to the residents&rdquo;.</li><li>
To maintain up-to-date knowledge of the events, activities attractions across UAE inform the tenants when required.</li><li>
To assist residents with fitness and wellness services available, including the promotion of activities, classes, and events to add value to their experience.</li><li>
To always greet and communicate with residents visitors in a friendly, respectful polite manner always.</li><li>
To ensure that all guests, visitors and deliveries are registered prior to granting access to the asset.</li><li>
To keep and maintain record any delivered package/parcel/courier.</li><li>
To always help guests residents, within approved P P.</li><li>
To coordinate with supporting departments functions (internal external) whenever relevant.</li><li>
To provide a professional immediate response to residents concerning all residential components and areas.</li><li>
To work closely with Asset Managers on ad hoc requests.</li><li>
To support management with relevant administration including daily, weekly and monthly reports.</li><li>
To record the Lost Found items and coordinate with the security</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Requirements Qualifications</h3><ul><li>
Minimum 2 years of experience in concierge or customer service</li><li>
Prior leadership or supervisory experience preferred</li><li>
Strong communication and interpersonal skills</li><li>
Ability to multitask and solve problems efficiently</li><li>
Basic computer skills (MS Office, email)</li><li>
Flexible to work shifts if required</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Competitive Salary: AED 2,500- 3000 per month</li><li>
Visa provided</li><li>
Stable employment</li><li>
Supportive work environment</li><li>
Growth Opportunities</li><li>
Accommodation Transporation Support</li></ul></div>

Concierge Team Leader / Concierge Resident Manager

Saint Laurent

<div>
 
 
 
 Summary
 
 
 
 ABOUT SAINT LAURENT
 
 
 Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury pr&ecirc;t-&agrave;-porter in a 1966 collection called &lsquo;Rive Gauche&rsquo;, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
 
 In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
 
 Today, Saint Laurent collections include women&rsquo;s and men&rsquo;s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
 
 
 
 Job Description
 
 
 
 
 ROLE
 
 
 
 Contribute actively to the store sales, by providing a remarkable service to all internal and external clients, supporting the management team and representing the Company brand and image.
 
 
 
 MISSION
 
 
 
 <ul>
 <li>
 
 Maximize sales and provide excellent customer and after-sales service.
 
 </li>
 <li>
 
 Actively develop new clients and consistently strengthen existing client relationships.
 
 </li>
 <li>
 
 Play an active role in maintaining a positive and professional working environment
 
 </li>
 <li>
 
 Highlight the house differentiation by maintaining a high level of product knowledge and keep up to date with market trends and competitors
 
 </li>
 <li>
 
 Possess the ability to work well in a team and the willingness to support and assist your colleagues
 
 </li>
 <li>
 
 Promote the brand&rsquo;s culture internally and externally, acting as a brand ambassador at all times
 
 </li>
 <li>
 
 Maintain organisation, grooming and appearance standards, whilst respecting guidelines.
 
 </li>
 <li>
 
 Actively support management with in store processes to ensure compliance and standards.
 
 </li>
 <li>
 
 Contribute and support with the back of house operations and processes, e.g. stock control and inventories.
 
 
 
 </li>
 </ul>
 
 PROFILE
 
 
 
 <ul>
 <li>
 
 Experience in luxury goods or retail.
 
 </li>
 <li>
 
 Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
 
 </li>
 <li>
 
 Excellent interpersonal skills, good listening ability
 
 </li>
 <li>
 
 Adaptability, Natural Curiosity, Authenticity
 
 </li>
 <li>
 
 Open-minded and/or creativity driven
 
 </li>
 <li>
 
 Sales driven, social, open and ambitious team player full of drive and optimism.
 
 </li>
 <li>
 
 Ability to multitask and handle the pressure of a busy day.
 
 </li>
 <li>
 
 A willingness to learn and improve
 
 
 
 </li>
 </ul>
 
 Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
 
 
 
 
 Job Type
 
 
 
 Regular
 
 
 
 Start Date
 
 
 
 2026-03-17
 
 
 
 Schedule
 
 
 
 Full time
 
 
 
 Organization
 
 
 
 LUXURY FASHION GULF L.L.C.
</div>

SAINT LAURENT Client Advisor

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

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