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customer service analyst - branch Jobs in Abu Dhabi

customer service analyst - branch

customer service representative

ADIB - Abu Dhabi Islamic Bank

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 <strong>
  Role: Customer Service Representative
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 </strong>
 <strong>
  Location: ADIB HQ, Abu Dhabi&nbsp;
 </strong>
 &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
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 <strong>
  Role Purpose:
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  <br/>
 </strong>
 To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIB&rsquo;s professional image in all interpersonal dealings.
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 Reports direct to: Branch Manager&nbsp;
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 <strong>
  Key accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
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  <br/>
 </strong>
 <strong>
  Greater:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome &amp; greet the walk-in customers and inquire and understand his/her needs.
  </li>
 </ul>
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 <strong>
  Customer guidance &amp; managing floor.
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 </strong>
 <ul>
  <li>
   Direct clients to alternative channels (Digital Channels).
  </li>
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   Ensure clients have all needed docs before wasting time waiting and taking queue.
  </li>
  <li>
   Handle the customers in a pleasant manner and escort them to the staff concerned.
  </li>
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   Problems evaluation.
  </li>
  <li>
   Customer anger management.&nbsp;
  </li>
 </ul>
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 <strong>
  Branch assistance and support:
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 </strong>
 <ul>
  <li>
   Ambassador to handle the QMS Tokens
  </li>
  <li>
   Provide assistance to Help Desk counters.
  </li>
  <li>
   Manage the Queue at teller counters and waiting time at customer service areas
  </li>
 </ul>
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 <strong>
  ADIB Branches Look and Feel:
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 </strong>
 <ul>
  <li>
   Ensure the branch follows the guideline book of look and feel.
  </li>
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   Perform Any other responsibilities entrusted by branch management from time to time.
  </li>
 </ul>
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 <strong>
  Specialist skills / technical knowledge required for this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Broad knowledge of ADIB&rsquo;s Retail Banking financial products &amp; services
  </li>
  <li>
   Fair knowledge of ADIB&rsquo;s Operational Policies &amp; Procedures
  </li>
  <li>
   Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
  </li>
  <li>
   Excellent communication skills &ndash; to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
  </li>
  <li>
   Good Knowledge of UAE banking practices, regulations &amp; risks
  </li>
  <li>
   Fair knowledge of service standards&nbsp;
  </li>
  <li>
   Thorough knowledge of all the regulations issued by Central Bank of UAE
  </li>
  <li>
   Knowledge of Cross Sales&nbsp;
  </li>
  <li>
   Computer skills
  </li>
 </ul>
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 <strong>
  Previous experience required (if any) and qualifications required (if any)
 </strong>
 :&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
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 <ul>
  <li>
   Minimum one (01) years&rsquo; experience in Lobby Management, in a banking or service industry environment.
  </li>
 </ul>
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 <strong>
  This position is for UAE Nationals only.
  <br/>
  <br/>
 </strong>
</div>


Customer Service Representative

MahadJobs.com

<div>
 Job Detail
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 <ul>
  <li>
   Job ID 99145
  </li>
  <li>
   Offered Salary 1000
  </li>
  <li>
   Career Level Executive
  </li>
  <li>
   Experience 2 Years
  </li>
  <li>
   Gender Male
  </li>
  <li>
   Industry Development
  </li>
 </ul>
 <li>
  <br/>
  <br/>
 </li>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Qualifications Diploma
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 <br/>
 Job Vacancy at Afaf Building Bur Dubai: Customer Service Representative. Are you looking for a rewarding career in one of Dubai&rsquo;s most culturally rich neighbourhoods? Mahadjobs is excited to announce a job vacancy for a Customer Service Representative at the iconic Afaf Building in Bur Dubai. Located in the heart of Al Mankhool, this role offers a unique opportunity to work in a vibrant community while enjoying excellent benefits and career growth. Read on to learn more about this exciting position and how to apply!
 <br/>
 <br/>
 <strong>
  About Afaf Building Bur Dubai
  <br/>
  <br/>
 </strong>
 Afaf Building Bur Dubai is a well-known residential and commercial hub in a historic area west of Dubai Creek. Known for its blend of traditional Emirati architecture and modern amenities, the building is a popular spot for professionals, families, and businesses. Its prime location offers easy access to landmarks like BurJuman Mall, Dubai Creek, and Al Fahidi Historical Neighbourhood, making it a convenient and lively place to work.
 <br/>
 <br/>
 Afaf Building Bur Dubai Job Details
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 <br/>
 <ul>
  <li>
   Position: Customer Service Representative
  </li>
  <li>
   Location: Afaf Building, Bur Dubai, Al Mankhool, Dubai, UAE
  </li>
  <li>
   Job Type: Full-Time
  </li>
  <li>
   Salary: AED 3,000 &ndash; AED 4,500 per month (based on experience)
  </li>
  <li>
   Benefits: Visa, medical insurance, paid leave, and performance incentives
  </li>
  <li>
   Start Date: Immediate
   <br/>
   <br/>
  </li>
 </ul>
 Job Responsibilities
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 <br/>
 <ul>
  <li>
   Assist residents and visitors with enquiries related to building services, amenities, and local information.
  </li>
  <li>
   Manage front desk operations, including handling calls, emails, and in-person requests.
  </li>
  <li>
   Please collaborate with the maintenance and security teams to ensure resident concerns are addressed promptly.
  </li>
  <li>
   Maintain accurate records of tenant interactions and service requests.
  </li>
  <li>
   Provide exceptional customer service to ensure a positive experience for all building occupants.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1-2 years of experience in customer service or a related field.
  </li>
  <li>
   Fluency in English; knowledge of Arabic or Hindi is a plus.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Ability to work in a fast-paced environment and handle multiple tasks.
  </li>
  <li>
   Must be currently located in the UAE (only UAE-based candidates will be considered).
  </li>
  <li>
   Basic computer skills (MS Office, email, and record-keeping software).
   <br/>
   <br/>
  </li>
 </ul>
 Why Work at Afaf Building?
 <br/>
 <br/>
 Afaf Building Bur Dubai offers a dynamic work environment in its heart, surrounded by cultural landmarks, dining options, and excellent connectivity. As a Customer Service Representative, you&rsquo;ll be part of a close-knit community, working closely with residents and local businesses. The building&rsquo;s proximity to BurJuman Metro Station and major roads like Sheikh Zayed Road ensures an effortless commute. Plus, you&rsquo;ll enjoy competitive benefits and the opportunity to grow your career with Mahadjobs&rsquo; support.
 <br/>
 <br/>
 How to Apply
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 <br/>
 Afaf Building Bur Dubai: If you&rsquo;re ready to join the team at Afaf Building, we&rsquo;d love to hear from you! To apply, please send your CV to careers@mahadjobs.com with the subject line &ldquo;Customer Service Representative &ndash; Afaf Building, Bur Dubai&rdquo;. Only shortlisted candidates will be contacted for interviews. Apply today and take the first step toward a rewarding career in Dubai!
 <br/>
 <br/>
 <strong>
  About Mahadjobs
  <br/>
  <br/>
 </strong>
 Mahadjobs is a leading job portal dedicated to connecting job seekers with opportunities across the Middle East. Whether you&rsquo;re looking for roles in Dubai, Qatar, or beyond, we provide the resources and support you need to find your dream job. Explore more vacancies and career tips on our website at mahadjobs.com.
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 <strong>
  Required Skills
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 </strong>
 Jobs in Dubai
</div>


Afaf Building Bur Dubai: 35 Exciting Career Opportunities

Axiom Telecom

<p></p><div><div><div><div><div><div><div><div><div><ul><div><div><div>Posted On</div><div>
18 Sep 2025</div></div></div><div><div><div>
End Date</div><div>
18 Oct 2025</div></div></div><div><div><div>
Required Experience</div><div>
2 - 10 Years
</div></div></div></ul></div></div></div></div></div></div><p></p><div><div><p>
</p></div></div></div><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Band</p><p>
Team</p></div><div><p>
Grade</p><p>
GRADE-7</p></div><div><p>
Designation</p><p>
RETAIL SALES ADVISOR</p></div><div><p>
Campus/Non Campus</p><p>
Non Campus</p></div><div><p>
Employment Type</p><p>
Permanent</p></div><div><p>
Employee Category</p><p>
AXIOM STAFF</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
Group Company (Code)</p><p>
Axiom Telecom LLC</p></div><div><p>
Legal Entity (Code)</p><p>
101-AXIOM UAE</p></div><div><p>
Channel (Code)</p><p>
130-DU FRANCHISE</p></div><div><p>
Department</p><p>
DU FRANCHISE</p></div><div><p>
Sub Department</p><p>
DU FRANCHISE</p></div><div><p>
Financial Location (Code)</p><p>
103451-DU FRANCHISE AL WAHDA MALL - AUH</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Zone</p><p>
ABUDHABI</p></div><div><p>
Region</p><p>
ABUDHABI</p></div><div><p>
City</p><p>
ABUDHABI</p></div><div><p>
Office Location/Place Of Work</p><p>
103451-DU FRANCHISE AL WAHDA MALL - AUH</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div><p>
CUSTOMER SERVICE
</p></div></div><div><p>Minimum Qualification</p><div><p>
OTHERS</p></div></div><div><p>
Working Language</p><div><p>
ENGLISH</p></div></div></div></div></div><div><div><div><div>
Job Description</div></div><div><p><b>
Job brief</b></p><p>
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.</p><p>
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.</p><p>
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store&rsquo;s profitability.</p><p><b>
Responsibilities</b></p><ul><li>
Greet and direct customers</li><li>
Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>
Answer customers&rsquo; questions about specific products/services</li><li>
Conduct price and feature comparisons to facilitate purchasing</li><li>
Cross-sell products</li><li>
Ensure racks are fully stocked</li><li>
Manage returns of merchandise</li><li>
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>
Inform customers about discounts and special offers</li><li>
Provide customer feedback to the Store Manager</li><li>
Stay up-to-date with new products/services</li></ul><p><b>
Requirements and skills</b></p><ul><li>
Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>
Understanding of the retail sales process</li><li>
Familiarity with consumer behavior principles</li><li>
Knowledge of inventory stocking procedures</li><li>
Basic math skills</li><li>
Track record of achieving sales quotas</li><li>
Excellent communication skills, capable of building trusting relationships</li><li>
Flexibility to work various shifts</li><li>
High school degree</li><li>
BSc in Marketing or related field is a plus</li></ul></div></div></div></div></div><p></p>

RETAIL SALES ADVISOR

La Verde Property Management

<p>We are looking for a Female Call Center Representative at LA VERDE PROPERTY MANAGEMENT. You will be the first point of contact for tenants, property owners, and potential clients. You will handle inbound and outbound calls, respond to inquiries, log maintenance requests, and provide outstanding customer service.</p><p><b>Key Responsibilities</b></p><ul><li>Answer inbound calls and respond to customer inquiries in a professional and courteous manner</li><li>Make outbound calls to follow up on service requests, lease renewals, or rental inquiries</li><li>Log maintenance requests accurately and dispatch to the appropriate departments</li><li>Provide information about available properties, rental policies, and company services</li><li>Resolve tenant issues or escalate to the appropriate department when necessary</li><li>Maintain detailed records of conversations and customer interactions in the CRM system</li><li>Stay informed on company policies, procedures, and current property listings</li><li>Meet performance targets related to call handling, customer satisfaction, and response times</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma or equivalent required</li><li>Previous customer service or call center experience preferred (especially in real estate or property management)</li><li>Excellent communication and active listening skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Comfortable working with call center software, CRM systems, and Microsoft Office</li><li>Ability to multitask and work under pressure in a fast-paced environment</li></ul><p>Job Type: Full-time</p>

Call center

Al Tareeqah Management Studies, Sharjah UAE

<p><b>Admissions Officer Role and Responsibilities:</b></p><ul><li>The Admissions Officer will be responsible for making <b>cold calls</b> to new customers to shortlist and close business deals.</li><li>Must be comfortable and confident in making 100+ Cold Calls and smart to identify the key decision-makers.</li><li>Responsible to meet <b>Daily/ weekly/ monthly targets.</b></li><li>Must be able to explain and <b>convince</b> the prospects of the different academic programs we provide.</li><li>Managing, tracking, and following up on leads by calling them to give them a brief about the courses being offered by the organization.</li><li>Go the &ldquo;extra mile&rdquo; to meet enrolment targets and facilitate future enrolments industry</li></ul><p><b>Required Skills</b></p><ul><li>Proven record of tele sales representative or customer service role.</li><li>Effective track record of successfully getting clients preferably over the phone calls.</li><li>Knowledge of potential sales market.</li></ul><p><b>Qualification &amp; Experience:</b></p><ul><li>Minimum 3-5 yrs of experience as a sales executive</li><li>Preferably bachelor&rsquo;s degree holder</li><li>Fluency in English/Arabic</li><li>Below 30 years of age</li></ul><p><b>Salary: From AED 3,000.00 per month + Attractive Incentives </b></p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Experience:</p><ul><li>telemarketer: 2 years (Preferred)</li></ul>

Admissions Officer

Noble Equipment Ltd.

<p>Trading company sourcing and supplying a variety of engineering products.</p><p>Responsibilities</p><p>We are seeking a motivated and customer-oriented Indoor Sales Representative to join our team in a trading company located in Musaffah, Abu Dhabi, that supplies engineering products. The ideal candidate will be responsible for managing inbound inquiries, preparing quotations, following up with clients, and supporting business development. The role requires strong technical acumen, excellent communication skills, and a passion for customer service.</p><p>Key Responsibilities:</p><p>Handle customer inquiries via phone, email, or in person, providing product information and technical assistance.</p><p>Prepare and follow up on sales quotations and proposals.</p><p>Process sales orders and coordinate with logistics for timely delivery.</p><p>Maintain and update customer databases.</p><p>Support the external sales team with technical documentation, quotations, and client communication.</p><p>Liaise with suppliers to obtain up-to-date product information, pricing, and delivery timelines.</p><p>Maintain knowledge of the company&rsquo;s product portfolio and stay updated on industry trends.</p><p>Address and resolve customer complaints or issues promptly and professionally.</p><p>Achieve assigned sales targets and contribute to the overall team performance.</p><p>Assist in preparing sales reports and forecasts.</p><p>Qualifications and Skills:</p><p>Bachelor&rsquo;s degree or diploma in Engineering, Business, or a related field.</p><p>2+ years of experience in sales or customer service, preferably in the engineering or industrial sector.</p><p>Strong understanding of technical products such as mechanical or electrical components.</p><p>Excellent written and verbal communication skills.</p><p>Proficiency in MS Office (Excel, Word, Outlook); experience with ERP systems is a plus.</p><p>Strong organizational skills and attention to detail.</p><p>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</p><p>A team player with a customer-centric attitude.</p><p>Preferred:</p><p>Experience working with international suppliers and understanding import/export procedures.</p><p>Knowledge of local industrial market dynamics.</p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

Indoor Sales Representative

Abercrombie & Fitch Co.

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
 <br/>
 <br/>
 The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
 <br/>
 <br/>
 At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Experience
  </li>
  <li>
   Store Presentation and Sales Floor
  </li>
  <li>
   Communication
  </li>
  <li>
   Asset Protection and Shrink
  </li>
  <li>
   Policies and Procedures
  </li>
  <li>
   Training and Development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Emirati national
  </li>
  <li>
   1 year experience with Customer Service preferred
  </li>
  <li>
   Fluency in English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What It Takes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adaptability / Flexibility
  </li>
  <li>
   Applied Learning
  </li>
  <li>
   Attention to Detail
  </li>
  <li>
   Multi-Tasking
  </li>
  <li>
   Work Ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  What You&rsquo;ll Get
  <br/>
  <br/>
 </strong>
 As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
 <br/>
 <br/>
 <ul>
  <li>
   Paid Time Off
  </li>
  <li>
   Merchandise Discount
  </li>
  <li>
   Medical, Dental, Health and Life Insurance
  </li>
  <li>
   Paid Parental and Adoption Leave
  </li>
  <li>
   Training and Development
  </li>
  <li>
   Opportunities for Career Advancement, we believe in promoting from within
  </li>
  <li>
   A Global Team of People Who'll Celebrate you for Being YOU
  </li>
  <li>
   Some of the above benefits can be availed upon completion of the probationary period
   <br/>
   <br/>
  </li>
 </ul>
 SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
 <br/>
 <br/>
 Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer
</div>


Abercrombie & Fitch / Hollister - Part-Time Brand Representative, Abu Dhabi (Emirati National)

Explore 845+ Customer service representative in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.