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customer service representative

First Abu Dhabi Bank (FAB)

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
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Customer Service Representative

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
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 The Shopping Experience Representative Cashier PT is integral to delivering exceptional customer service and efficient cash handling processes within IKEA's retail stores. Ensuring a seamless customer experience at the info desk, this role involves overseeing financial transactions, addressing customer inquiries, and supporting the smooth operation of the store's Returns &amp; Exchange desk. The representative maintains customer satisfaction through proactive problem solving and effective communication, contributing to IKEA's reputation for quality service. Success in this role requires dedication to customer focus, individual accountability, and continuous improvement, fostering teamwork and personal leadership.
 
 
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 What You Will Do:
 
 
 
 Cash Handling
 
 
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 Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
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 Compute and record transactions ensuring 100% accuracy for all register transactions.
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 Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
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 Prepare daily, weekly, and monthly reports of transactions at the returns &amp; exchange desk to be used for reconciling with the cash till and accounts.
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 Ensure accurate reconciliation of transaction records with the cash till and accounts for analyzing sales trends and store performance.
 
 
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 Customer Service
 
 
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 Greet and welcome customers on arrival at the store, providing shopping tools and catalogues.
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 Respond efficiently to customer needs to minimize queues and ensure customers are well attended.
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 Handle routine customer complaints promptly and courteously to maximize customer satisfaction.
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 Greet and welcome customers at Smaland, explaining the Smaland admission policy professionally.
 
 
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 Returns and Exchange
 
 
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 Ensure the returns and exchange policy is perceived as generous and the procedure quick and easy.
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 Handle returns and exchange issues based on judgment, experience, and authority, making exceptions as needed to retain customers.
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 Use information from the Returns &amp; Exchange desk to detect and communicate product faults, safety issues, or transportation problems to management.
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 Brief the Duty Manager on complaints requiring management assistance.
 
 
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 Safety and Announcements
 
 
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 Ensure child safety is the main priority within Smaland, providing a safe environment for children.
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 Make announcements and page customers (parents) if issues arise with children in the playroom area.
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 Conduct general announcements to customers when necessary.
 
 
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 Required Skills To Be Successful:
 
 
 
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 Excellent communication and interpersonal skills
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 Proactive problem-solving abilities
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 Effective customer service focus
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 Ability to work efficiently in a team-oriented environment
 
 
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 What Qualifies You For The Role:
 
 
 
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 High School diploma required.
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 Minimum of 2 years of experience in a similar role within a retail environment.
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 Proficiency in English; command of the Arabic language preferred.
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 Ability to demonstrate excellent communication and interpersonal skills.
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 Strong problem solving abilities and proactive attitude.
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Emiratization | Shopping Experience Assistant - Cashier | Retail | IKEA | Dalma

Harmony dental

About the RoleWe are looking for a professional and results-driven Telesales Representative with excellent English communication skills to join our team.In this role, you will be responsible for connecting with potential patients, promoting our services and treatment packages, and converting inquiries into confirmed appointments and sales.Key Responsibilities<ul><li>Proactively contact potential and existing clients via phone calls</li><li>Present, promote, and sell services with confidence and clarity</li><li>Handle objections professionally and convert inquiries into sales</li><li>Build and maintain strong client relationships</li><li>Follow up on leads in a timely and strategic manner</li><li>Achieve and exceed monthly sales targets</li><li>Maintain accurate records of interactions and sales activities</li></ul>Requirements<ul><li>Excellent command of English (spoken ) is mandatory</li><li>Proven experience in telesales, sales, or customer service</li><li>Strong persuasion, negotiation, and communication skills</li><li>Target-driven with a positive and proactive mindset</li><li>Ability to work under pressure in a fast-paced environment</li><li>Basic computer literacy</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

Telesales Representative

Modon

<div>
 
 
 
 About The Company
 
 
 
 
 
 
 
 
 Modon
 
 is an international holding company, headquartered in Abu Dhabi, United Arab Emirates, and listed on the Abu Dhabi Securities Exchange (ADX). Modon is at the forefront of urban innovation, creating iconic designs and experiences that continually surpass expectations.
 
 
 From real estate to hospitality, asset and investment management, events, catering and tourism, we are bringing cities to life through delivering long-term and sustainable value.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 The role of the
 
 Receptionist
 
 is to oversee the front desk routinely, ensuring the front desk welcomes clients warmly and providing high standards of administrative to all customers, and employees of the organization.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 General Administration Services:
 
 
 
 Execute general administrative services for Modon management and staff to ensure cost effective high level of customer service and policy compliance.
 
 
 Ascertain that the reception space is orderly and attractive and has all the stationery and materials required (e.g., pens, forms and brochures).
 
 
 Perform additional administrative receptionist duties such as filing, copying, assisting in other administrative related tasks etc; often includes performing adhoc administrative duties as needed.
 
 
 
 
 
 
 Customer Management
 
 
 
 Welcoming guests at the front desk, extending a warm welcome, guiding them, and providing essential information.
 
 
 Booking meeting spaces, handling mail, and doing as-needed administration are the tasks that call screening and call forwarding agents perform.
 
 
 Engage in active listening with callers, confirm or clarify information, and support and assist irate clients in defusing the situation.
 
 
 
 
 
 
 Safety and Security
 
 
 
 Maintain office security by adhering to safety rules and limiting access through the reception desk (monitor logbook, issue visitor badges).
 
 
 
 
 
 
 Office Environment:
 
 
 
 Ensure proper cleanliness, sanitation and general upkeep of the office premises. Handle workspace planning, allocation ambience, and quality of work environment.
 
 
 Assist or arrange in the organizing of corporate events and ensuring that all resources needed for the event are managed in coordination with the respective organizing teams.
 
 
 
 
 
 
 Records:
 
 
 
 Maintains and update records of all services done for the company and contribute to team continuity by documenting and communicating actions, irregularities, and ongoing needs.
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
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 Bachelors degree: additional certification in Office Management is a plus
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 2 to 3 years of relevant work experience.
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 Proficiency with MS Office software
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 Previous GCC experience is a plus
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 Proficiency in Arabic is mandatory
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 Preferred skills and Competencies
 
 
 
 
 
 
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 Outstanding customer service skills, active listening, and effective verbal and written communication.
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 Proven work experience as a Receptionist, Front Office Representative or similar role
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 Hands-on experience with office equipment (e.g. scan machines, printers)
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 Professional demeanor and appearance.
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 Excellent verbal and written communication skills.
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 The ability to be resourceful and proactive in the face of adversity.
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 The competence to multitask, organize, and manage time while setting priorities.
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 Customer-service-oriented behavior.
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 Strong negotiation and problem-solving skills.
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 Ability to prioritize tasks and delegate them when appropriate.
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 Ability to act with integrity, professionalism, and confidentiality.
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Receptionist

Spret Retail

Work place: Shops / MallsJob Location: Abu DhabiEmployment Type: Full TimeSeniority Level: Entry-LevelRetail Sales Representative Responsibilities:<ul><li>Greet, engage and responsible for providing our customers with exceptional service by meeting their individual needs and expectations as well as creating a branded, luxury client experience on a friendly and professional manner.</li><li>Assist customers in finding the products they are looking for and provide recommendations based on their needs.</li><li>Maintain a clean and organized sales floor, including product displays and shelves.</li><li>Process transactions accurately and efficiently using our point-of-sale system.</li><li>Meet and exceed individual and team sales targets on a daily, weekly, and monthly basis.</li><li>Handle customer inquiries, complaints, and returns in a timely and professional manner.</li><li>Stay up-to-date on product knowledge, promotions, and current sales trends.</li><li>Collaborate with team members to achieve team goals and contribute to a positive work environment.</li><li>Assist in inventory management by monitoring stock levels and replenishing merchandise as needed.</li><li>Participate in training sessions and meetings to enhance product knowledge and sales techniques.</li></ul>Retail Sales Representative Required Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and sales skills.</li><li>Ability to work in a fast-paced retail environment.</li><li>Attention to detail and accuracy in handling transactions.</li><li>Good organizational and time management skills.</li><li>Ability to work independently as well as in a team.</li><li>Basic knowledge of computer systems and point-of-sale software.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li><li>Ability to lift and carry heavy merchandise, as needed.</li><li>Positive attitude and a passion for helping customers.</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent.</li><li>Effective communication skills, fluent in English, ability to speak Arabic is a plus</li><li>In-depth knowledge of beauty products, with hands-on beauty and personal care service experience is a plus</li><li>Proven experience in a retail or sales-related role is preferred.</li><li>Familiarity with products in the retail industry is a plus.</li><li>Proficiency in using cash registers and handling cash transactions.</li><li>Ability to work effectively in a target-driven environment.</li><li>Knowledge of sales techniques and customer service principles.</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Willingness to learn and adapt to changing business needs.</li><li>Ability to build and maintain strong customer relationships.</li><li>Must be legally eligible to work in UAE.</li></ul>Why Join Us?<ul><li>Luxurious Products: Work with some of the most prestigious skincare brands in the market.</li><li>Attractive Commission: Enjoy a competitive commission structure that rewards your hard work.</li><li>Most prominent Malls in UAE and Prime Retail Locations.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and supportive work environment.</li><li>The chance to be part of a leading company in the skincare and beauty industry.</li></ul>If you meet our criteria and are passionate about luxury skincare, we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,500.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Living in Currently in UAE?</li><li>Proficient in English Language?</li></ul>Experience:<ul><li>Retail Skincare: 2 years (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>Work Location: In person

SALES REPRESENTATIVE / ASSOCIATE

Ribbonaira

Job description:Can join immediately and should have UAE experience F&amp;B industry. Preferable having own visa.DUTIES AND RESPONSIBILITIES:<ul><li>Welcome, greet and smile to customers when entering or leaving establishment</li><li>Strictly adhere to the Sales Pitch and procedure established by the company.</li><li>Answers &quot;call&quot; orders, record and ensure the items were delivered accordingly.</li><li>Pleasantly deal with customers to ensure satisfaction</li><li>Maintain high standard of hygiene and personal grooming according to the company&rsquo;s operations manual and UAE health regulations</li><li>Preparing and serving beverages, ranging from simple to elaborate ones</li><li>Must be aware of trends and other techniques for preparing beverages</li><li>Preparing and serving food items as required</li><li>Serve the ordered food of the customer on a hygienic and friendly manner.</li><li>Answering customers' questions about menu choices</li><li>Make sales referrals, cross-sell products and introduce new ones</li><li>Promoting and recommending menu options to customers</li><li>Bag, box or wrap packages carefully.</li><li>Taking payment from customers</li><li>To operate the POS, ensure that cash collected and given and change are correct.</li><li>Handle cash, credit or check transactions with customers</li><li>Issue correct change, receipts, refunds, or tickets</li><li>Redeem stamps and coupons (if any)</li><li>Separate, count and reconcile the money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change</li><li>Keep reports of transactions</li><li>Perform responsibility of Waiter / Dining Crew when needed.</li><li>Process returns and check to see if items are damaged</li><li>Set up counters and restock counters for serving purposes.</li><li>Record and maintain stocks and stock inventory.</li><li>Order items needed to replenish supplies and keep a list of inventory updated</li><li>Maintain the sanitation and cleanliness of the counter/service area</li><li>Assist in washing of glass and other utensils, as necessary, and the proper storage of these items after cleaning.</li><li>Reports any equipment for repairs.</li><li>Collect and maintain database and leads of customers.</li><li>Reports to immediate superior problems, issues and concern related to operations.</li><li>Resolve customer complaints, guide them and provide relevant information</li><li>Handle customer complaints as per job knowledge and address it to supervisor and/or manager</li><li>Perform any other duties as directed by the owner or the owner's representative.</li></ul>Job Types: Full-time, Permanent, Temporary, ContractContract length: 24 monthsExperience:<ul><li>Waiter: 2 years (Preferred)</li></ul>License/Certification:<ul><li>Essential Food Safety Training Certificate (EFST) (Preferred)</li></ul>Job Types: Full-time, Permanent, ContractExperience:<ul><li>Waiter: 2 years (Preferred)</li></ul>License/Certification:<ul><li>Valid Essential Food Safety Training Certificate (EFST) (Preferred)</li></ul>Work Location: In person

Waiter

Vape Here Store

We are looking for a motivated Indoor Sales Representative, for Vape Retail Shop in Abu Dhabi.The Candidates will be short listed according to below requirements:&middot; Minimum 2 yrs. Proven experience in UAE.&middot; Previous Experience in Vape Products &amp; Sales will be considered as an advantage.&middot; Communicating with customers. Making outbound calls to potential customers.&middot; responsible for the sale of the company's services and achieving Sales Target.&middot; Team player &amp; Self-starter.&middot; Good Knowledge in using MS office (Word, Excel, PowerPoint etc.) and social media platforms like FB, Instagram, LinkedIn, TikTok, Tweeter etc.&middot; Good Knowledge about Photo Editing software (will be considered as an advantage)&middot; Explaining product features and benefits. Closing sales and obtaining customers satisfaction.&middot; Fluent English and good communication skills &amp; Average Communication Skills in Arabic.&middot; Experience in customer service by giving information through phone &amp; E-mailJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Retail Sales: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Retail Sales Associate For Vape Shop

Explore 529+ Customer service representative in Abu Dhabi this April. Find roles across top companies and apply now to boost your career.