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call center representative

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a professional and customer-focused Remote Customer Service Representative to support clients through high-quality service and timely communication. This fully remote position is ideal for individuals who are solution-oriented, patient, and confident in handling customer interactions across multiple communication channels.
 
 
 In this role, you will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate clearly, manage time effectively, and maintain professionalism in a remote environment will be essential to success.
 
 
 This opportunity is well suited for individuals who thrive in structured support environments and take pride in delivering consistent, high-standard service.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, and live chat
 </li>
 <li>
 Provide accurate information regarding products, services, and company policies
 </li>
 <li>
 Troubleshoot issues and guide customers toward appropriate solutions
 </li>
 <li>
 Escalate complex or unresolved concerns to the appropriate department
 </li>
 <li>
 Maintain detailed and accurate records within CRM or ticketing systems
 </li>
 <li>
 Follow service level agreements (SLAs) and performance standards
 </li>
 <li>
 Identify recurring customer concerns and suggest process improvements
 </li>
 <li>
 Maintain confidentiality and professionalism in all communications
 
 
 </li>
 </ul>
 Your contributions will directly impact customer satisfaction, retention, and overall brand reputation.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer service, support, or call center environments preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent problem-solving and conflict resolution abilities
 </li>
 <li>
 Ability to multitask and manage multiple conversations efficiently
 </li>
 <li>
 Familiarity with CRM systems and customer support platforms
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Comfortable working independently in a fully remote setting
 </li>
 <li>
 Reliable internet connection and a distraction-free workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote position
 </li>
 <li>
 Flexible scheduling based on operational requirements
 </li>
 <li>
 Performance metrics and productivity standards clearly defined
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Responsibilities may evolve based on business needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service, Customer Support, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Systems, Live Chat Support, Email Support, Call Center Operations, Communication Skills, Active Listening, Conflict Resolution, Problem Solving, Customer Retention, Customer Satisfaction (CSAT), Escalation Management, Time Management, Multitasking, Remote Work, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Technical Support, Troubleshooting, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for dependable professionals who are committed to delivering exceptional customer experiences in a remote work environment.
</div>

Remote Customer Service Representative

Padra Medical center

Job Title: Call Center AgentCompany: Padra Medical CenterJob Summary: Padra Medical Center is seeking a professional, patient-focused Call Center Agent . The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.Key Responsibilities<ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul>Requirements<ul><li>Fluency in Arabic, English, and Urdu (Mandatory).</li><li>Minimum 1&ndash;2 years of call center experience, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul>Job Type: Full-time

Call Centre Agent

Al Farah Group

AL FARAH RESTAURANTPosition Title: Call Center AgentEmployment Type: Full Time.Salary: Depending on experience and qualifications.Experience: Minimum 1 year in F &amp; B industryJob Location: Abu Dhabi, UAEJob Role:&middot; Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.&middot; Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.&middot; Active in upselling skills by promoting/suggesting additional menu items.&middot; Process customer orders and assign to the relevant outlets.&middot; Coordinate with outlets for timely orders to ensure to send products on time to customers.&middot; Follow up with customers to ensure that they receive food &amp; beverages as per the standards &amp; expectations and report any concerns to supervisor as required.&middot; Identify any order delays or other relevant complaints and report to the supervisor.&middot; Guide callers through troubleshooting, navigating the company site applications &amp; menu.&middot; Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; De-escalate situations involving dissatisfied customers by helping and support as per the company standards.&middot; Handle complaints / negative comments to the supervisor immediately.&middot; Manage and update customer database with the status of each customer.Skills Requirements:&middot; Fluent in English and Arabic language&middot; Positive attitude.&middot; Experience in dealing with customers.&middot; Great time management skills.&middot; Good computer skills.&middot; Good multi-tasking skills.Job Type: Full-timeAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>

Call Center Agent (ARABIC SPEAKER)

Emirates Foundation

<div>
 
 
 Job Purpose:
 
 
 
 Provide excellent customer service and support through phone calls, emails, and chat. They handle inquiries, resolve issues, and ensure customer satisfaction. Their main goal is to assist customers professionally, maintain accurate records, and improve overall customer experience and loyalty.
 
 
 
 
 
 
 Scope of Work:
 
 
 <ul>
 <li>
 Coordinate with volunteers, participants, and stakeholders.
 </li>
 <li>
 Support projects and ensure smooth communication with internal teams.
 </li>
 <li>
 Handle customer inquiries, document interactions, and generate reports.
 </li>
 <li>
 Collaborate with team members to resolve issues efficiently.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 High school diploma or equivalent (Diploma preferred)
 </li>
 <li>
 Previous customer service/call center experience is a plus
 </li>
 <li>
 Good communication skills in English and Arabic
 </li>
 <li>
 Basic computer skills (MS Office, IT literacy)
 </li>
 <li>
 Teamwork and professional customer handling
 </li>
 </ul>
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Policies, Systems, Processes &amp; Procedures:
 
 
 
 &bull; Follow program administration and department policies, processes, and instructions for consistent work.
 
 
 &bull; Maintain confidentiality of customer information and handle sensitive data appropriately.
 
 
 &bull; Adapt to changing customer needs, processes, and systems in a fast-paced call center environment.
 
 
 &bull; Handle multiple tasks simultaneously and remain calm under pressure.
 
 
 
 
 
 
 Call Centre Support:
 
 
 
 &bull; Coordinate with volunteers, program participants, and stakeholders for successful regional support activities.
 
 
 &bull; Communicate with Projects and Operations departments for smooth project coordination.
 
 
 &bull; Support project activities and adhere to set parameters (scope, cost, time, and quality).
 
 
 &bull; Provide professional support in Call Centre communications to internal and external stakeholders. &bull; Prepare and generate status reports for effective project management.
 
 
 
 
 
 Problem Solving:
 
 
 
 &bull; Identify and troubleshoot volunteers, program participants, and stakeholders&rsquo; problems or concerns, finding appropriate solutions and escalating issues when necessary.
 
 
 &bull; Follow through on volunteers, program participants, and stakeholders&rsquo; issues and ensure timely resolution.
 
 
 
 
 
 Documentation and Data Entry:
 
 
 
 &bull; Accurately document customer interactions, inquiries, and resolutions in the system.
 
 
 &bull; Perform data entry tasks to update customer information and maintain accurate records.
 
 
 
 
 
 
 Team Collaboration:
 
 
 
 &bull; Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.
 
 
 &bull; Share knowledge and best practices with colleagues to enhance team performance.
 
 
 
 
 
 
 MIS and Reports:
 
 
 
 &bull; Assist in the preparation of timely and accurate project status reports of EF to meet company and department requirements, policies and standards
 
</div>

Call Centre Agent (Arabic and English Speakers)

GUTHMI Group

<div>
 المهام الرئيسية :
 
 
 
 1- خدمة الزبائن
 
 
 
 <ul>
 <li>
 الرد على المكالمات الهاتفية باستخدام العبارات الرسمية المحددة من فيل الشركة.
 </li>
 <li>
 الحصول على كافة تفاصيل الاتصال المتعلقة بالعميل الذي يتصل بالشركة ومطابقتها مع تلك الموجودة ضمن قاعدة بيانات العملاء المتوفرة لدى الشركة ، اجراء اي تحديث يطرا عليها ويظهر من خلال المكالمة الهاتفية، او تسجيلها اذا لم تكن موجودة اساسا،
 </li>
 <li>
 تأمين عرض الخدمة المثالية لعملاء الشركة المتضمنة : تسجيل الطلبيات ،الاستعلام عن حالة طلبية ، الاستفسار عن توفر الاصناف ، اوتوصيلهم للموظفين ذوي الخبرة في شرح وتعريف العميل بالمنتج المطلوب بكل التفاصيل وابداء المشورة حول اختيار الالوان الاصناف وحساب الكميات,وتوفير العينات لهم عند الضرورة.
 </li>
 <li>
 التعامل مع استفسارت وشكوى العملاء والعمل على حلها ان كان ذلك ضمن نطاق المسؤولية او اعلام المسؤول المباشر عن الاستفسار/ الشكوى بشكل مباشر.
 
 
 </li>
 </ul>
 
 2- متابعة طلبات العملاء من خلال
 
 
 
 <ul>
 <li>
 التنسيق مع الشخص المسؤول عن ايصال البضاعة الجاهزة للعميل لحل المشاكل المتعلقة بتوصيلها من خلال سائق الشركة ، او لطلب الاصناف البديلة في حال وجود مشكلة في توفر الصنف المطلوب.
 </li>
 <li>
 المعرفة والالمام بعمل النظام المخصص للكشف على مستويات المخزون من الاصناف المختلفة
 </li>
 <li>
 ادخال بيانات الفاتورة / الطلبية وتوخي الحيطة والحذر في ذلك، ومراجعة رقم الــ( Code) مع العميل والتاكد منه.
 </li>
 <li>
 اتمام عقود البيع عن طريق الهاتف بعد التاكد من تاريخ العميل في تعاملاته مع الشركة كما تحددها الاجراءات المتبعة من قبل الشركة في هذاالخصوص.
 </li>
 <li>
 الاتصال مع المستودعات ان تطلب حل المشكلة التي تواجه العميل ذلك.
 </li>
 <li>
 المعرفة بسياسات واجراءات الشركة للإرجاع والإستبدال والتعامل معها.
 
 
 </li>
 </ul>
 
 3-التعامل مع البضائع
 
 
 
 <ul>
 <li>
 المعرفة التامة بالعروض وتفاصيل البضائع الحديثة وتقديمها بالشكل الامثل .
 </li>
 <li>
 العمل على التأكد من وجود الأصناف المعروضة في العروض الخاصة.
 
 
 </li>
 </ul>
 
 4 -عرض البضائع
 
 
 
 <ul>
 <li>
 العمل على عرض وتقديم البضائع بطيئة الحركة للعملاء عبر الهاتف بشكل يزيد من مستويات البيع الخاص بها.
 </li>
 <li>
 المعرفة المسبقة بكافة الاختصارات الفنية التي يتضمنها محتوى كل ملصق على بنود الــ (Catalogu)
 </li>
 </ul>
</div>

Call Center- ممثل خدمة عملاء

Marriott International

<div>Additional Information 
Job Number26019447 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID/Call Center Agent

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