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customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
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 Bachelor's degree in a relevant field or equivalent experience.
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
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 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
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 Follows through on the resolution of all complaints with the concerned department.
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
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 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
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 Aids the line manager in ensuring that all standards within the customer charter are met.
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
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 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
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 Location Kuwait
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 Function Property Management &amp; Leasing
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 Qualification Bachelors
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 Date Posted 18-11-2025
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 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

justclean

The Sales and Operations Officer is responsible for ensuring operational success and order fulfilment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergenciesJob Type: Full-timePay: KD400.000 - KD600.000 per month

Sales and Operation Officer

Job SummaryThe Regional Partner Success Officer is responsible for ensuring operational success and order fulfillment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergencies.Job Type: Full-timePay: KD400.000 - KD600.000 per month

Account Manager

The Saudi Kuwaiti Commercial and Industrial Company

Job Title: Social Media Officer (Kuwaiti) Company: TSKU-Saudi Kuwaiti Commercial &amp; Industrial Company Location: Kuwait Job Type: Full-TimeJob Summary: We are seeking a proactive and creative Kuwaiti Social Media Officer to manage and enhance our online presence across various platforms. The ideal candidate will be responsible for developing and implementing social media strategies that align with our business goals, specifically focusing on generating leads for our HVAC services (maintenance, installation, repairs) in the Kuwait market. This role requires a deep understanding of social media dynamics, excellent content creation skills, and the ability to analyze performance metrics to optimize campaigns.Key Responsibilities:&middot; Strategy and Planning: Develop and execute comprehensive social media strategies to increase brand awareness, engagement, and lead generation among residential and commercial customers in Kuwait.&middot; Content Creation and Management: Plan, create, and publish engaging, high-quality content (text, images, graphics, and short-form videos/Reels) tailored to each platform, including Instagram, Facebook, LinkedIn, Twitter/X, and Snapchat.&middot; Community Engagement and Customer Service: Monitor all social media channels, responding promptly and professionally to customer inquiries, comments, and messages. Address complaints and escalate issues to the appropriate department (e.g., sales or customer service teams) to ensure a positive customer experience.&middot; HVAC-Specific Content: Develop content that resonates with the HVAC audience, such as maintenance tips, troubleshooting guides, before-and-after project showcases, and information on energy-efficient systems, positioning the company as an industry authority.&middot; Advertising and Promotions: Manage social media advertising campaigns, including budget allocation, audience targeting, and performance tracking, to drive traffic and generate qualified leads.&middot; Performance Analysis and Reporting: Track, analyze, and report on key performance indicators (KPIs) using analytics tools (e.g., Google Analytics, Meta Business Suite, native platform insights). Use data-driven insights to refine strategies and improve campaign effectiveness.&middot; Market and Trend Monitoring: Stay updated on the latest social media trends, platform algorithm changes, and competitor activity in the Kuwait market to ensure our strategies remain competitive and innovative.&middot; Collaboration: Work closely with the marketing, sales, and technical teams to ensure brand consistency and aligned messaging across all communication channels.Qualifications &amp; Skills:&middot; Experience: Proven experience (3+ years preferred) in social media management or a similar role, ideally within the services, retail, or a related industry in Kuwait.&middot; Language: Excellent written and verbal communication skills in both Arabic and English are essential for the Kuwait market.&middot; Content Skills: Proficiency in content creation and basic photo/video editing skills using tools like Adobe Creative Cloud (Illustrator, Premiere Pro) or Canva.&middot; Technical Skills: In-depth knowledge of major social media platforms and experience with social media management and analytics tools.&middot; Education: A Bachelor's degree in Marketing, Communications, New Media, or a related field is often preferred.&middot; Soft Skills:o Strong creativity and a keen eye for design and detail.o Strong analytical mindset and problem-solving skills.o Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.Exceptional interpersonal skills and a collaborative team player.Job Type: Full-time

Social Media Officer (Kuwaiti National)

Woodish

We are looking for Social Media Officer to manage the company's accounts.Requirements:Social media management experience.Content creation (writing, photo, video).photo &amp; video editing skills.creativity + AI tools knowledge.Conditions:Full time at our office,Job Type: Full-time

Social Media Officer

Lumière Co.

<div>
 
 Job Title: Human Resources Officer
 
 
 Job Summary
 
 
 The Human Resources Officer is responsible for supporting daily HR operations, ensuring compliance with company policies and labor laws, and providing administrative and operational support across recruitment, employee relations, payroll coordination, and performance management. The role contributes to maintaining a positive work environment and improving HR efficiency.
 
 
 Key Responsibilities
 
 
 1. Recruitment &amp; Staffing
 
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 Assist in sourcing, screening, and shortlisting candidates.
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 Coordinate interviews between candidates and hiring managers.
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 Prepare job offers and employment contracts.
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 Maintain a database of applicants and vacancies.
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 </ul>
 
 2. Employee Relations
 
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 Address basic employee inquiries related to HR policies, leaves, and procedures.
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 Support in resolving minor workplace issues and escalating major concerns.
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 Assist in onboarding programs and orientation for new hires.
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 </ul>
 
 3. HR Administration
 
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 Maintain employee records and ensure documents are updated and filed properly.
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 Process employee leaves, attendance, deductions, and update the HR system.
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 Prepare HR letters (salary certificate, experience letter, etc.).
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 </ul>
 
 4. Payroll Support
 
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 Coordinate with the payroll team to ensure accurate monthly data (attendance, overtime, leaves).
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 Verify timesheets and submit reports on time.
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 </ul>
 
 5. Performance &amp; Training
 
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 Assist in monitoring employee performance evaluation cycles.
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 Coordinate training sessions, attendance sheets, and post-training evaluation.
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 Track employee development and training requirements.
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 </ul>
 
 6. Compliance &amp; Policies
 
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 Ensure compliance with Kuwait Labor Law and internal company policies.
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 Support audits and prepare required HR documentation.
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 Assist with visa processing, renewals, and government-related HR tasks (if applicable).
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 </ul>
 
 Key Skills &amp; Competencies
 
 <ul>
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 Strong communication and interpersonal skills.
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 Time management and organizational ability.
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 Knowledge of Kuwait Labor Law.
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 Proficiency in MS Office and HR software.
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 Attention to detail and confidentiality.
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 Ability to work under pressure and handle multiple tasks.
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 </ul>
 
 Qualifications
 
 <ul>
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 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
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 1&ndash;3 years of experience in HR (preferably in Kuwait).
 </li>
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 Fluency in English; Arabic is an advantage.
 </li>
 </ul>
 
 
 
</div>

Human Resources Officer

Strategic Resilience Group LLC

<div>
 SRG is seeking former service members of all services with proven experience as an Irregular Warfare Analyst (All-Source). Ideal candidate would be responsible for planning irregular warfare operations for the CCMD geographic area of responsibility in the Central Region (i.e., includes: sovereign countries of the Arabian Peninsula, the Levant sub-region, as well as Central and South Asia). Researches special program and space capabilities for feasibility and integration into CCMD Concepts of Operations, Operational Plans, and contingency planning. Provides direct analytical support, planning and subject matter expertise to shape CCMD efforts in collaboration with other U.S. government agencies and partner nations. Integrates irregular warfare into deliberate and crisis action plans and combined/joint operations for the commander, CCMD.
 
 
 Focus in the irregular warfare analyst is combatant command level and higher Concepts of Operations, plans, policy and doctrine, and external coordination the command's area of responsibility.
 
 
 Subject matter expert on special programs collaborating with experienced planners, operators, analysts and coalition partners at CCMD within the irregular warfare and information related capabilities community in support of campaign plan objectives.
 
 
 Camp Arifjan, Kuwait
 
 
 Position Responsibilities
 
 
 
 Required Qualifications
 
 
 
 Preferred Qualifications
 
 
 <ul>
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 Develop, coordinate and facilitate execution of sensitive activity Concept of Operations plans and orders.
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 Identify all-source intelligence information necessary to enable effects-based sensitive activity decision making and executions.
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 Provide collection tasking requirements and advisement on HUMINT surrogate network operational activities.
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 Identify and facilitate implementation of unique sensitive activity capabilities.
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 Risk assessments and Threat Mitigation program management.
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 Develop and execute interagency intelligence and security strategies, plans and conduct liaison in support of counterterrorism and counter-organized crime activities with CIA, DOS, FBI, DHS, TREAS, JTTFs, and DoD.
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 Assess information operations products designed to inform and influence and help integrated information operations analysis into planning.
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 Employ data mining, data fusion, predictive analysis, geo-profiling and temporal analysis techniques in support of CCMD commander's requirements related to HUMINT and MILDEC operations.
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 Apply analytical techniques and methodologies using an expert understanding of unconventional warfare.
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 Prepare studies and assessments of threats, potential threats, and threat-related trends and analysis.
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 Produce targeting and lead development related intelligence products in support of CCMD counterintelligence and HUMINT operations.
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 Research, evaluate, analyze and fuse multiple source reporting, including OSINT, on specific targets into finished intelligence products used by CI and HUMINT operational planners.
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 Produce intelligence products supporting Targeting and Lead Development in support of worldwide counterintelligence and HUMINT operations.
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 Monitor current intelligence on specified targets and provided intelligence assessments utilized by tactical planners and operators during mission-planning cycle.
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 Overlays Publicly Available Information (PAI) research with SIGINT applications to illuminate intelligence gaps that support CCMD line of efforts (LOE).
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 Provides irregular warfare capabilities expertise for CONOP development while concurrently collaborating with inter-agency partners.
 
 
 </li>
 </ul>
 Fourteen (14) years of experience OR a Bachelor's degree with certification as a HUMINT professional with nine (9) years (or a Master's degree with seven (7) years) of experience in operational environment directly involved in HUMINT.
 
 
 <ul>
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 Certified HUMINT collector with a minimum of five (5) years' experience directly involved in HUMINT, Overt/Clandestine, HUMINT Operation SOF Support of Sensitive Activities.
 </li>
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 Experience with incorporating SAP and STO capabilities in plans and operations; graduate of the STO Planner Course and PDAS User Course.
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 <li>
 Staff level planning and CONOP development experience at the Combatant Command, TSOC and/or Sub Unified Command Level.
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 Experience conducting analysis of irregular warfare problem sets to highlight insurgent or threat network organization, key nodes, and vulnerabilities.
 </li>
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 Formal training or more than three years of practical experience utilizing the F3EAD, CALEB/IWA, Social Network Analysis and CARVER Methodologies.
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 Expert understanding of network analysis tools such as Analyst Notebook and Palantir.
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 Expert understanding of Intel-related databases such as M3, TAC, NCTC Online, TIDE, ICReach SIGINT Database, Cultweave SIGINT Database, PROTON SIGINT Database.
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 Expert understanding of Intel targeting tools such as the Skope toolset or the Voltron toolset.
 </li>
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 Practical understanding of geospatial Intel tools such as ArcGIS and Google Earth.
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 <li>
 Current DoD Top Secret Clearance with SCI eligibility.
 </li>
 <li>
 Current CI Scope Polygraph or ability to take one upon hiring.
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 Completed Advance Planners, Due Diligence, and Advanced Technicians Course.
 </li>
 <li>
 Certified HUMINT professional with ten (10) or more years of experience in operational environment directly involved in HUMINT Overt/Clandestine, HUMINT Operation Support or SOF Sensitive Activities.
 </li>
 <li>
 Graduate of a recognized HUMINT Support Couse such as: HUMINT Collection Operations Management Course (HCOM), HUMINT Collection Management Officer (HCMO), HUMINT Collection Manager Course (HCMC), Operations Support Officer Course (OSOC), HUMINT Desk Officer Course (HDOC), and Operational HUMINT Targeting Course (OHTC).
 </li>
 <li>
 Joint or Service Level Information Operation planning experience.
 
 
 </li>
 </ul>
 Able to physically participate in training and operational support, as needed.
</div>

Irregular Warfare Analyst (All-Source) TS/SCI

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