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customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

justclean

The Officer is responsible for ensuring operational success and order fulfilment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergenciesJob Type: Full-timePay: KD400.000 - KD600.000 per month

Sales & Operation Officer

The Partner Success Officer is responsible for ensuring operational success and order fulfilment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergenciesJob Type: Full-timePay: KD400.000 - KD600.000 per month

Partner Success Officer

OISHII

Key Responsibilities<ul><li>Monitor food quality and hygiene standards across all outlets.</li><li>Ensure compliance with HACCP and Kuwait Municipality regulations.</li><li>Conduct routine inspections and internal audits in kitchens and storage areas.</li><li>Monitor food handling, storage temperatures, and sanitation practices.</li><li>Prepare quality reports and corrective action plans.</li><li>Train staff on food safety standards and best practices.</li><li>Follow up on customer complaints related to food quality.</li><li>Coordinate with operations and kitchen teams to maintain consistency and standards.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Food Science, Quality Control, or related field.</li><li>Proven experience in Quality Control within F&amp;B or restaurant industry.</li><li>Strong knowledge of HACCP and food safety regulations in Kuwait.</li><li>Experience in conducting audits and preparing compliance reports.</li><li>Good analytical and documentation skills.</li><li>Strong attention to detail and problem-solving ability.</li><li>Ability to work under pressure and across multiple branches.</li><li>Ready to join immediately is an advantage.</li></ul>How to ApplySend your CV to: ahmed.zeini@oishii-kw.com Mention &ldquo;Quality Control Officer&rdquo; in the subject line.Job Type: Full-time

Quality Controller

Khalid Ali Al-Kharafi & Bros Co.

Job Title: Safety Officer Location: KuwaitJob Description: We are looking for a Safety Officer to oversee and maintain safety standards across our operations. The role involves conducting inspections, audits, and training to ensure a safe working environment in line with OSHA, ISO, and company policies.Key Responsibilities:<ul><li>Ensure compliance with OSHA, ISO, and company safety standards.</li><li>Conduct regular site inspections, risk assessments, and safety audits.</li><li>Investigate incidents, accidents, and near misses; prepare reports and recommend corrective actions.</li><li>Develop, implement, and maintain safety policies and procedures.</li><li>Conduct safety inductions, training, and awareness programs for staff.</li><li>Maintain safety records and report to management.</li></ul>Requirements:<ul><li>Diploma or Bachelor&rsquo;s degree in Occupational Health &amp; Safety, Engineering, or related field.</li><li>Minimum 3&ndash;5 years&rsquo; experience in construction, industrial, or oil &amp; gas safety.</li><li>Strong knowledge of OSHA, ISO, and local safety regulations.</li><li>Excellent communication, coordination, and leadership skills.</li><li>Certifications such as NEBOSH, OSHA, or equivalent are preferred.</li></ul>How to Apply: Submit your CV to: careers@khalidkharafi.comJob Type: Full-timePay: KD450.000 - KD500.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Safety Officer: 3 years (Required)</li></ul>

Safety Officer

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
 
 
 The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division
 
 
 
 Qualifications
 
 
 
 The potential candidate must ideally have:
 
 
 <ul>
 <li>
 A relevant degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years' work experience hotel operations.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 <li>
 Arabic language skills is a must
 </li>
 </ul>
</div>

Guest Relation Officer (Female)

Bumbum

Role PurposeThe Call Center Agent is the first point of contact and a key brand representative. This role is responsible for delivering a premium, empathetic, and solution-oriented customer experience across all communication channels.The agent ensures that every customer interaction reflects the brand&rsquo;s quality, care, and commitment&mdash;especially when engaging with parents and caregivers.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Handle inbound and outbound calls, chats, and messages in a professional, calm, and premium manner</li><li>Provide accurate information related to orders, deliveries, products, subscriptions, and replacements</li><li>Resolve customer concerns efficiently while maintaining empathy and emotional intelligence</li><li>Follow approved scripts, SOPs, escalation paths, and tone-of-voice guidelines</li></ul>Customer Experience Excellence<ul><li>Represent the brand&rsquo;s values and premium positioning at all times</li><li>De-escalate complaints with confidence, care, and reassurance</li><li>Proactively guide customers on product usage, fit, and care when required</li><li>Ensure customers feel heard, supported, and valued after every interaction</li></ul>Operational Accuracy<ul><li>Accurately document all interactions in the CRM / ticketing system</li><li>Adhere to SLAs, response time targets, and quality benchmarks</li><li>Escalate complex or sensitive cases clearly and with full context</li><li>Coordinate with internal teams (logistics, operations) when needed</li></ul>Quality &amp; Continuous Improvement<ul><li>Meet individual performance KPIs (CSAT, quality score, response time)</li><li>Participate in training sessions, QA reviews, and coaching programs</li><li>Apply feedback consistently to improve service quality</li></ul>Required Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills in Arabic &amp; English</li><li>High emotional intelligence and strong listening skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and process discipline</li><li>Comfortable using CRM and omnichannel customer support tools</li></ul>Experience &amp; Qualifications<ul><li>1&ndash;3 years of experience in a customer service or call center role</li><li>Experience in e-commerce, retail, or subscription-based businesses is an advantage</li><li>High school diploma required; Bachelor&rsquo;s degree is a plus</li></ul>Key Behavioral Traits<ul><li>Customer-first mindset</li><li>Patient, composed, and empathetic</li><li>Accountable and detail-oriented</li><li>Team-focused and quality-driven</li><li>Strong sense of ownership and responsibility</li></ul>Job Type: Full-time

Call center agent

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