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customer care representative

FedEx

<div><div>We have an exciting opportunity for you to join our team of Customer Care Representatives. 
 
Who we are: 
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone&rsquo;s day and this is just part of our story. We&rsquo;ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. 
 
What you will be doing: 
<ul><li>Joining our frontline team to be the first point of contact for our customers</li><li>Providing accurate information and guidance to our customers via voice, chat, or email</li><li>Advising our customers on how to use FedEx services and tools</li><li>Helping customers resolve service-related issues</li><li>Identifying new opportunities to grow business with our customers</li><li>Working together with other teams at FedEx to make every customer experience outstanding</li></ul> 

What do you bring with you:</div>
&bull; Bachelor's degree in a relevant field is required.<ul><li>Computer literacy and ability to easily navigate between different screens and systems</li><li>Excellent communication skills both English and Turkish</li><li>Positive attitude and problem-solving mindset to find the best solution for the customer</li><li>Confidence, empathy, and friendliness to offer excellent experience to our customers</li><li>Flexibility in adapting to dynamic business environment</li><li>A desire to work in an international, fast-paced team</li></ul> 

What do we offer: 
<ul><li>Attractive compensation package</li><li>Training to get you started and on-the-job learning opportunities</li><li>Extensive learning resources to further develop your skills and knowledge, including online language courses</li><li>Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)</li><li>Employee Assistance Program for you and your family in difficult life situations</li><li>Employee reduced-rate shipping</li><li>Great career opportunities</li><li>FedEx is one of the worlds most admired companies and trusted brands year after year</li></ul> 
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we&rsquo;re ready to invest in your development. Join FedEx. 
 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Customer Care Representative

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service - Dutch & English Bilingual

Customer Service - German & English Bilingual

Minerals Technologies Inc.

<div>
 
 
 Customer Service &amp; Logistics Specialist
 
 
 
 
 Specialties&nbsp;
 
 
 
 
 
 
 
 Minerals Technologies Inc.
 
 &nbsp;(MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. MTI focuses on two major segments &ndash;&nbsp;
 
 Consumer &amp; Specialties
 
 &nbsp;and&nbsp;
 
 Engineered Solutions
 
 .&nbsp;
 
 
 
 
 
 The
 
 &nbsp;Specialty Minerals (SMI)&nbsp;
 
 segment produces and sells the synthetic mineral product precipitated calcium carbonate (PCC), mines mineral ores and processes and sells natural mineral products, primarily limestone and talc. This segment's products are used principally in the paper, building materials, paint and coatings, glass, ceramic, polymer, food, automotive and pharmaceutical industries.
 
 
 
 
 
 
 
 
 
 We currently have an exciting opportunity for a
 
 Customer Service &amp; Logistics Specialist
 
 based at our facility in Istanbul, Turkey.
 
 
 
 Customer Service &amp; Logistics Specialist is responsible for (but not limited to) customer service for all domestic and international customers, responding to customer requests in timely and efficient manner, obtaining carrier rates, arranging freight and domestic and export operations in coordination with the Sales and Manufacturing Teams, and follows up all the domestic and international orders and shipments to ensure timely delivery and customer satisfaction.
 
 
 Excellent English both verbal and written skills required. Occasional coverage for other countries and regions may be required.&nbsp;
 
 
 
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Management of customer service, order management, including pricing, proforma invoices, credit/collection, new customer, and location set up for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Daily management of logistics, warehousing, and shipments for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Inventory control &ndash; insuring safety stock and kanban system are in place for abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversight of dispatching of product from site, invoicing and completion of all shipping documentation for local customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Manage and maintain carrier and distributor contracts in company contract management system.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for sales, inventory, customer complaint reporting and Voice of the Customer (VOC) surveys.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Demand Planning including organization of sales forecast for operations plan &amp; interface with financial team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 KPI&rsquo;s include OTIF, Invoice Accuracy, Customer Responsiveness
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Booking sales orders in Oracle for local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sending problematic orders to EMEA team (hold customer)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Raising the sales invoices, scanning of the AP invoices received to paywiz for Local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coding proper product line on the invoices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Entering DFF columns on freight recovery report.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Preparing monthly forecast report for month end close.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Working with accounting team closely and responding queries related accounting and finance of the operation.&nbsp;
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure company safety targets are met.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Duties and responsibilities may be assigned or reassigned to this job at any time.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp;The requirements listed below are representative of the knowledge, skill, and /or ability required.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 EDUCATION and/or EXPERIENCE
 
 &nbsp;
 
 
 Bachelor&rsquo;s degree (B.S./B.A.) from a four-year university.
 
 
 Minimum 3 years of experience, performing International Customer Service and Logistics in a manufacturing environment with in depth knowledge of export documentation and compliance requirements.
 
 
 Experience in an ERP system integrated environment, preferably with Oracle E-Business Suite Applications.
 
 
 Proficiency with MS Word, Excel, Outlook and Internet a must
 
 
 
 
 
 
 COMMUNICATION SKILLS
 
 &nbsp;
 
 
 Possess excellent English language verbal and written skills and effectively present communication/information when required.
 
 
 Must be reliable, well organized and able to work independently, with minimal supervision
 
 
 Strong collaborative, problem solving and interpersonal skills, very detail oriented with proven ability to prioritize
 
 
 
 
 
 
 TRAVEL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Travel may occur on an infrequent basis.
 
 
 
 &nbsp;
 
 
 
 
 PHYSICAL DEMANDS
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 
 
 
 WORK ENVIRONMENT
 
 &nbsp;
 
 
 While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
 
 
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
</div>

Customer Service & Logistics Specialist

MSC Mediterranean Shipping Company

<div>
 
 As MSC Group, we are the pioneer of the sector with our activities and integrated logistics services in the fields of Land &amp; Rail &amp; Sea Transport, Storage, Shipping, Port Management, Information Technologies.Despite the size and diversity of our services, we never give up our human-oriented approach. We are excited to share with our customers our technical knowledge and skills that we support with systems while offering customized solutions for the needs. To join the MSC Group, we are looking for a
 
 "Sales Representative"
 
 who can work with us at the
 
 MSC Ship Agency "Altunizade Office"
 
 .
 
 
 We are waiting for your application too!
 
 
 
 
 
 Summary
 
 
 The Sales Representative prepares freight offers, conducts potential customer research / visits, monitors the market and prepares / presents all reports in line with the determined marketing and sales policies.
 
 
 
 
 
 What does a Sales Representative do?
 
 
 
 
 
 &middot; Preparing, monitoring and finalizing freight offers for existing and potential customers in order to achieve and exceed the sales targets of lines with the determined marketing and sales policies,
 
 
 &middot; Delivering volume and margin targets for specified accounts,
 
 
 &middot; Planning &amp; realizing client visits,
 
 
 &middot; Monitoring all developments in the market,
 
 
 &middot; Be responsible for preparing and presenting all necessary reports.
 
 
 
 
 
 We are looking for candidates with the following background;
 
 
 
 
 
 &middot; Graduated from the bachelor / master degree departments of universities,
 
 
 &middot; Experience ideally in Sales and/or Shipping,
 
 
 &middot; Good English communication skills (verbal and written) is a must,
 
 
 &middot; Good computer skills and knowledge of MS Office programs,
 
 
 &middot; Should be presentable and have a strong verbal and written skills which is the ability of represent,
 
 
 &middot; Analytical thinking, result oriented and customer focused approach for a competitive environment,
 
 
 &middot; Excellent communication and interpersonal skills with an aptitude for building strong and long-term client relationships,
 
 
 &middot; Strong goal-setting, time management and organizational skills.
 
</div>

Sales Representatıve

ForeFlight

<div>
 We are currently seeking a Digital Portfolio Sales Director who will be responsible for planning, developing and managing competitive sales campaigns both nationally and internationally. This position will be instrumental with proactively executing sales and delivery activities to customers within the assigned region. They will work to develop customer solutions by coordinating and integrating with internal and external processes and organizations to provide a competitive advantage and to foster business growth while meeting targeted business margins. The Digital Portfolio is represented in the market by teams composed of the Sales Director with responsibility for customer account strategy and growth, a Technical Sales representative to address technology and IT issues and a Services representative managing adoption of existing business.
 
 
 This position is based in Turkey.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drives sales and campaign activities to successful completion by integrating multiple aspects of the customers' needs in a consultative manner
 </li>
 <li>
 Crafts campaign specific strategies, secures and manages resources and secures management commitment to ensure successful execution
 </li>
 <li>
 Initiates, maintains, and advances customer relationships and works to be accepted as a trusted business partner by the customer
 </li>
 <li>
 Establishes, maintains, and expands the network to address customer needs and keep lines of communication open
 </li>
 <li>
 Identifies future business opportunities and promotes the value of Jeppesen ForeFlight portfolio and partnership
 </li>
 <li>
 Leads preparation of proposals by developing themes and discriminators and ensures correct members and resources are included in the team
 </li>
 <li>
 Leads negotiations and finalizes commitments, ensuring mutual benefit to the customer and company by interfacing directly with customer decision-makers and influencers
 </li>
 <li>
 Leverages detailed understanding of both customer and company needs and resources to find areas of alignment and integration
 </li>
 <li>
 Coordinates packaging of company and industry products and knowledge into complete solutions that meets customer needs
 </li>
 <li>
 Leverages company resources by building and leading a capture team to support customer commitments, gain a competitive advantage and foster business growth by using a comprehensive understanding (breadth and depth) of multiple products and services, process and operations, and resources
 </li>
 <li>
 Leads the approval process by advocating the customer requirements and selling the business case to management to ensure quality deals
 </li>
 <li>
 Balances the enterprise, business unit and customer goals to meet and drive Long Range Business Plan (LRBP)
 </li>
 <li>
 Acts as a mentor to colleagues regarding capturing and documenting detailed customer knowledge and assists in network development
 
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, or equivalent experience
 </li>
 <li>
 5 or more years sales and marketing experience
 </li>
 <li>
 5 years of experience with complex sales, multi-stakeholder B2B sales and software solutions
 </li>
 <li>
 Must be fluent in Turkish
 </li>
 <li>
 Experience driving campaign and account strategy with go-to-market stakeholders
 </li>
 <li>
 Proven ability to successfully influence internal partners to drive new business
 </li>
 <li>
 Working knowledge in software solutions or software development
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3 years experience in software sales
 </li>
 <li>
 Experience with Salesforce as CRM solution
 </li>
 <li>
 Familiar with Boeing / Jeppesen / Aerdata family of digital solutions
 </li>
 <li>
 Commercial Aviation industry or airline experience
 </li>
 <li>
 Proficiency in Russian is a plus
 </li>
 <li>
 Pilot or aviation enthusiast
 
 
 
 </li>
 </ul>
 
 About Jeppesen ForeFlight
 
 
 
 Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen&rsquo;s 90-year legacy of accurate aeronautical data with ForeFlight&rsquo;s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.
</div>

Digital Portfolio Sales Director, Turkey

Market Leading Company

QUALIFICATIONS AND JOB DESCRIPTIONWe are looking for a team member to join our International Sales Team as Sales Representative.The company was established in 2013, and has grown rapidly to become a leading provider of online trading solutions for individual and institutional clients.Based in the UK, they are innovators specialising in the development of trading platforms that are both technologically advanced and user-friendly.<ul><li>University degree,</li><li>Locating in Istanbul,</li><li>Fluency in English is a must,</li><li>Preferably sales and marketing experience,</li><li>Persuasive and goal-oriented,</li><li>Positive and proactive attitude,</li><li>Good interpersonal relation skills and sales ability,</li><li>With strong communication and teamwork skills,</li><li>Ability of multi-tasking and working under pressure,</li><li>No military obligation for male candidates or postponed for at least 2 years</li><li>Also Foreign Candidates can apply</li></ul>JOB DESCRIPTION<ul><li>Making daily calls to provided potential customer leads,</li><li>Analyzing customer needs and creating solutions to their needs,</li><li>Presenting and selling consumer product on the phone,</li><li>Preparing sales reports,</li><li>Performing customized targeted sales strategies,</li><li>Building strong relationship with Customers,</li><li>Follow up with customer database,</li><li>Handling after sales contact with clients,</li><li>Work for 5 days a week</li></ul>Job Types: Full-time, Permanent

Sales representative

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