customer care specialist, operations Jobs in House Counsel Jobs In Istanbul

customer care specialist, operations

customer service professional Jobs in House Counsel Jobs In Istanbul

customer service professional

customer services professional-technical support Jobs in House Counsel Jobs In Istanbul

customer services professional-technical support

customer support engineer Jobs in House Counsel Jobs In Istanbul

customer support engineer

customer care representative Jobs in House Counsel Jobs In Istanbul

customer care representative

customer service associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 <br/>
 <br/>
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 <br/>
 <br/>
 Office location: 4. Levent, Istanbul
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
  </li>
  <li>
   Support frontline CS operation teams to ensure operational excellence and excellent customer service.
  </li>
  <li>
   Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
  </li>
  <li>
   Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
  </li>
  <li>
   Complete ad-hoc assignments from CX Functional team.
  </li>
  <li>
   Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced skill in Excel &amp; PowerPoint
  </li>
  <li>
   Good Communication Skills in both Turkish and basic communication in English
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Associate

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.<br>
</div><div></div><br>
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.<br>
</div><div></div><br>
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do:</b></h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English
</li></ul></li></ul></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Regus

<div>
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 <br/>
 <br/>
 <strong>
  The opportunity
  <br/>
  <br/>
 </strong>
 As a Community Associate, you&rsquo;ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
 <br/>
 <br/>
 <strong>
  A typical day at Regus
  <br/>
  <br/>
 </strong>
 You arrive 15 minutes before your centre opens to make sure everything is ready and check there&rsquo;s nothing the cleaners have missed.
 <br/>
 <br/>
 Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room&hellip; and can you help her set up the projector and take an order for drinks?
 <br/>
 <br/>
 The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that&rsquo;s lunch.
 <br/>
 <br/>
 Early afternoon, you sit down with the Community Manager to discuss the organisation of next week&rsquo;s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
 <br/>
 <br/>
 The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything&rsquo;s nice and tidy, it&rsquo;s time to head home.
 <br/>
 <br/>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
 <br/>
 <br/>
 <ul>
  <li>
   A good communicator, with the ability to build strong professional relationships and empathise with people&rsquo;s needs
  </li>
  <li>
   Happy taking ownership of problems and finding ways to solve them
  </li>
  <li>
   Positive, enthusiastic and able to adapt to fast-changing situations
  </li>
  <li>
   Confident using MS Office and other basic IT packages
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 On top of a competitive salary package you&rsquo;ll enjoy:
 <br/>
 <br/>
 <ul>
  <li>
   A bright and inspiring work environment
  </li>
  <li>
   Training and development opportunities
  </li>
 </ul>
</div>


Community Associate

Levi Strauss

<div><div>About Us</div><div>
LS&amp;Co. is one of the most iconic companies in the world and a global leader in jeanswear. Here, you can be yourself and be part of something bigger. You can do what you love while staying true to who you are. Come find your fit &mdash; and your future &mdash; at LS&amp;Co.</div><div></div><div>
What You&rsquo;ll Be Doing</div><div>
Our Stylists are at the heart of the Levi&rsquo;s&reg; store experience. You&rsquo;re not just selling jeans &mdash; you&rsquo;re helping fans express themselves, feel confident, and find their perfect fit. Without our Stylists, the Levi&rsquo;s&reg; story wouldn&rsquo;t come to life in-store.</div><div></div><div>
Here&rsquo;s How You&rsquo;ll Make It Happen</div><ul><li><div>
Creating genuine connections with customers and delivering exceptional 1:1 service</div></li><li><div>
Sharing product knowledge and styling advice that inspires confidence</div></li><li><div>
Supporting store operations including tills, fitting rooms, and stock management</div></li><li><div>
Maintaining strong visual merchandising and store presentation standards</div></li><li><div>
Working with your team to achieve and exceed sales goals while keeping the store a welcoming place to shop</div></li></ul><div></div><div>
What You&rsquo;ll Bring</div><ul><li><div>
A love for helping people express themselves through style and fashion</div></li><li><div>
Strong communication skills and a positive, team-first attitude</div></li><li><div>
Curiosity, adaptability, and a passion for learning and development</div></li><li><div>
Previous retail or customer-facing experience is an advantage, but not essential</div></li><li><div>
Pride in delivering high-quality service that reflects the values of the Levi&rsquo;s&reg; brand</div></li><li><div>
Flexibility to work evenings, weekends, and bank holidays</div></li></ul><div></div><div>
LOCATION</div>
Istanbul, Turkey<div></div><div>
FULL TIME/PART TIME</div>
Full time<div><div>
Current LS&amp;Co Employees, apply via your Workday account.</div></div></div>

OLİVİUM FT SATIŞ DANIŞMANI

Prinova Europe

<div><p><b>Commercial Support - Business Development Associate</b></p>
<p><b>
Istanbul Office (Full-time, Permanent)</b></p><br>
<p></p>
<p><b>
Unlock your potential with Prinova</b></p>
<p>
We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world&rsquo;s best-known food, beverage, and nutrition brands.</p>
<p>
Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.</p><p></p><p><br>
Wherever your career is headed, you&rsquo;ll find direction, opportunity, and belonging with us.</p><p></p><p><b><br>
What is a Commercial Support role at Prinova?</b></p>
<p>
Internally, we call this position Business Development Associate. As our business continues to grow and our geographical reach widens, our customers&rsquo; experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team in the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact with both clients and suppliers.</p><p></p><p><b><br>
What&rsquo;s in it for you?</b></p>
<ul>
<li>Personal growth, including training and development opportunities</li>
<li>Discretionary bonus</li>
<li>Travel</li></ul><br>
<p></p>
<p><b>
What to expect?</b></p>
<ul>
<li>Taking, confirming and inputting customer orders</li>
<li>Monitoring customers and liaising closely with commercial, logistics and quality departments</li>
<li>Inputting purchase orders</li>
<li>Dealing with customer queries and responding in a timely manner</li>
<li>Sending any requested quality documents to the customer and liaising with the quality team when necessary</li>
<li>Sending product samples to customers when required. This will involve either handling samples in the<br>
office or liaising with warehouses to request samples from the sample stock or the inventory.</li>
<li>Sending price quotes to the customer, liaising with the Product Management team for this and collecting necessary information from customers.</li>
<li>Assess and categorize leads from tradeshows and events by verifying details in our system to identify existing customers, new contacts, or potential opportunities. Ensure accurate handover to sales teams for follow-up.</li>
<li>Login opportunities &amp; quotes on the CRM system</li>
<li>Monitoring shipments to customers when necessary and always ensuring a high level of customer service</li>
<li>Review and control stock levels for key accounts, ensuring sufficient inventory for contracts</li>
<li>Produce reports for senior managers.</li></ul><br>
<p></p>
<p><b>
 Does this sound like you?</b></p>
<ul>
<li><b>English language is required.
</b></li><li>Proven experience in a commercial, sales support, or analytical role.</li>
<li>Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.</li>
<li>Excellent communication, interpersonal, and customer service skills (internal and external).</li>
<li>Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.</li>
<li>Sound understanding of CRM and/or ERP systems and their functionalities.</li>
<li>Confident in interpreting data and providing actionable insights to support commercial teams.</li>
<li>Professional, proactive, and results-driven with strong business acumen.</li>
<li>Able to work under pressure, meet deadlines, and adapt to an evolving business environment.</li></ul><br>
<p></p>
<p><b>
Interested?</b> We would love to hear from you.</p>
<p>
Submit your CV by clicking apply.</p><p></p><p><br>
If you have any further questions, or would like to see the full job description, please email us for an informal chat careers-europe@prinovaglobal.com</p></div>

Commercial Support

Yazara

<div>
 <p>
  Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
  </li>
  <li>
   Delivering support team related work items during implementation phase of the project.
  </li>
  <li>
   Providing application support to customers for general and merchant related issues by remote connection or telephone.
  </li>
  <li>
   For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
  </li>
  <li>
   Providing 2nd level support, for incidents on the services under responsibility of the team.
  </li>
  <li>
   Executing manual/scripted tests before/during and after deployments of the applications.
  </li>
  <li>
   Plan and prioritize work in accordance to Service Level Agreements.
  </li>
  <li>
   Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Necessary Skills and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
  </li>
  <li>
   Familiarity with software development and support processes.
  </li>
  <li>
   Fluent in English (written, spoken - upper intermediate).
  </li>
  <li>
   Familiarity Linux and/or Windows server and shell scripting languages.
  </li>
  <li>
   Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
  </li>
  <li>
   Familiarity with ITSM ticketing tools (Jira or others).
  </li>
  <li>
   Able to work under pressure and meet deadlines.
  </li>
  <li>
   Team player, ability to work in a part of an Application Support Team.
  </li>
  <li>
   Strong analytical mindset, problem solving and strong communication skills.
  </li>
  <li>
   Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have:
  </strong>
 </p>
 <ul>
  <li>
   Credit card and payment system knowledge is a big plus.
  </li>
  <li>
   ITSM knowledge, ITIL certification.
  </li>
  <li>
   Experience working in DevOps and Agile culture.
  </li>
  <li>
   Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
  </li>
  <li>
   Hands-on experience on software development (Java, .NET) or shell scripting.
  </li>
  <li>
   Know-how in web service integration.
  </li>
  <li>
   Experience in working with global customers or working in a global organization.
  </li>
  <li>
   Seniority Level
  </li>
  <li>
   Associate
  </li>
  <li>
   Industry
  </li>
  <li>
   IT Services and IT Consulting
  </li>
  <li>
   Employment Type
  </li>
  <li>
   Full-time
  </li>
  <li>
   Job Functions
  </li>
  <li>
   Information Technology
  </li>
  <li>
   Finance
  </li>
  <li>
   Skills
  </li>
  <li>
   Jira
  </li>
  <li>
   Customer Support
  </li>
  <li>
   L2/L3 protocols
  </li>
  <li>
   Continuous Integration and Continuous Delivery (CI/CD)
  </li>
  <li>
   ITIL
  </li>
  <li>
   Application Support
  </li>
  <li>
   Databases
  </li>
  <li>
   Technical Support
  </li>
  <li>
   Customer Relationship M
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Implementation and Service Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul
  <br/>
  <br/>
 </strong>
 <strong>
  Overview [Business/Role Specific Description]
  <br/>
  <br/>
 </strong>
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 <br/>
 <br/>
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Head of Implementation and Service for Turkey
  </li>
  <li>
   Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
  </li>
  <li>
   Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
  </li>
  <li>
   Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
  </li>
  <li>
   Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
  </li>
  <li>
   As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
  </li>
  <li>
   Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
  </li>
  <li>
   Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
  </li>
  <li>
   Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
  </li>
  <li>
   Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
  </li>
  <li>
   Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
  </li>
  <li>
   Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
  </li>
  <li>
   Responsible for updating standard operating procedures (formal/informal processes).
  </li>
  <li>
   Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
  </li>
  <li>
   Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
  </li>
  <li>
   Responsible for complaints handling and logging.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
  </li>
  <li>
   Good knowledge of banking products, innovation in banking products and service.
  </li>
  <li>
   Fluent in English language (written and spoken)
  </li>
  <li>
   3+ years of experience in the banking industry and Cash Management and Trade products
  </li>
  <li>
   Good knowledge on policies and regulations
  </li>
  <li>
   Well experienced in interacting with clients.
  </li>
  <li>
   Strong client centric focus, service minded.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
 <br/>
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Customer Implementation and Service Manager

Explore 811+ Customer service associate in House Counsel Jobs In Istanbul this December. Find roles across top companies and apply now to boost your career.

811 customer service associate jobs IN House Counsel Jobs In Istanbul

Customer Service Associate

Customer Service Associate

Community Associate

OLİVİUM FT SATIŞ DANIŞMANI

Commercial Support

Application Support Engineer

Customer Implementation and Service Manager