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customer care specialist

Sitters Child Care Services

We are seeking a dynamic and results-oriented Customer Care Service to join our team.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li></ul>Requirements and Skills:<ul><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Track record of over-achieving quota.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Care Specialist

We&rsquo;re Hiring! Newborn Specialist &ndash; Abu DhabiWhat You&rsquo;ll Do:<ul><li>Provide personalized care for newborns, including feeding, bathing, and sleep routines </li><li>Monitor and support newborn health, safety, and development</li><li>Create a calm, nurturing environment for babies</li><li>Communicate effectively with parents about baby&rsquo;s needs and progress</li><li>Maintain accurate records and reports of daily activities</li></ul>What We&rsquo;re Looking For:<ul><li>Experience caring for newborns (0-12 months) in home or healthcare/educational settings</li><li>Patient, responsible, and highly attentive</li><li>Knowledge of newborn care, sleep, and feeding routines</li><li>Fluent in English with excellent communication skills</li><li>Certification in Newborn/Infant Care or Early Childhood Education (Preferred)</li><li>CPR &amp; First Aid Certification (Preferred)</li><li>Must be able to commute/relocate to Abu Dhabi</li></ul>Why Join Us:<ul><li>Supportive and collaborative work environment</li><li>Opportunities for professional growth &amp; specialized training</li><li>Make a meaningful impact in the lives of newborns and their families</li></ul>Job Types: Full-time, Permanent, Contract, FresherPay: From AED3,000.00 per month

Nurse Baby Sitter

AL ZAABI GROUP

Role OverviewWe are seeking a highly skilled Orthopedic Specialist with a valid DOH licence, possessing strong surgical experience and well-documented logbooks. The ideal candidate will be responsible for diagnosing, treating, and managing patients with musculoskeletal conditions and performing orthopedic surgeries with precision and expertise.Key Responsibilities<ul><li>Provide expert consultation for patients with orthopedic injuries, deformities, and musculoskeletal disorders.</li><li>Conduct and assist in orthopedic surgeries, ensuring adherence to the highest medical and safety standards.</li><li>Review and maintain detailed and updated surgical logbooks for verification and compliance.</li><li>Develop and execute patient treatment plans, including surgical and non-surgical interventions.</li><li>Collaborate closely with multidisciplinary teams including physiotherapists, nurses, anesthesiologists, and radiologists.</li><li>Interpret diagnostic imaging (X-rays, MRI, CT scans) and laboratory results.</li><li>Manage pre-operative and post-operative patient care.</li><li>Ensure compliance with DOH regulations, clinical guidelines, and quality standards.</li><li>Participate in case discussions, medical audits, and continuous professional development activities.</li><li>Provide patient education regarding treatment plans, risks, and rehabilitation.</li></ul>Qualifications &amp; Requirements<ul><li>Mandatory: Valid DOH Specialist Licence in Orthopedics.</li><li>MBBS + relevant Orthopedic specialization (MS / MD / DNB / Board Certification or equivalent).</li><li>Strong surgical logbooks with documented orthopedic procedures.</li><li>Minimum 3&ndash;5 years of post-specialization clinical experience (UAE experience preferred but not mandatory).</li><li>Proven expertise in trauma, arthroscopy, joint replacement, and other orthopedic procedures.</li><li>Excellent clinical judgment, diagnostic skills, and patient management abilities.</li><li>Strong communication and teamwork skills.</li></ul>Preferred Skills<ul><li>Experience in sports medicine, spine management, or pediatric orthopedics (added advantage).</li><li>Ability to manage high patient volumes efficiently.</li><li>Familiarity with DOH regulations and documentation standards.</li><li>Strong interpersonal skills with a compassionate approach to patient care.</li></ul>Job Type: Full-timePay: AED40,000.00 - AED60,000.00 per month

Orthopedic Specialist

SEHA - Abu Dhabi Health Services Co.

<div>
 
 Job Description
 
 
 
 The Specialist Physician shares the same responsibility of the Consultant Physician for delivering high quality, evidence-based and patient-centred care. The post holder is expected to be an example of clinical excellence within the Division and contributes to the supervision and training of junior medical staff.
 
 
 
 Responsibilities
 
 
 
 Managerial/Administration Supports and adheres to all hospital departmental and divisional initiatives, policies and procedures.
 
 
 Supports and participates in the organization&rsquo;s performance management system, including peer review and the productivity and utilization review processes.
 
 
 Assists with Consultant staff in ensuring that adequate medical coverage is provided within the Division at all times
 
 
 Attends Divisional meetings as invited
 
 
 Supports the reporting, investigation, and response to untoward incidents
 
 
 Assumes other administrative or clinical duties as requested by the Consultant Staff
 
 
 Technical
 
 
 
 Duties
 
 
 
 Under the supervision of the Consultant Physician, diagnoses and treats patients according to established standards of best practice for the post holder&rsquo;s specialty. The Specialist&rsquo;s clinical duties include but are not limited to the following:
 
 
 <ul>
 <li>
 Assists the Consultant Physician in supervising the activities of junior medical staff, and jointly assumes responsibility for the care they provide
 </li>
 <li>
 Complies with all hospital polices regarding admissions, consultations, daily patient care, surgical procedures, discharge protocols, outpatient and follow up practices
 </li>
 <li>
 Practices appropriate utilization of the organization&rsquo;s resources
 </li>
 <li>
 Leads ward rounds; reassesses both inpatients and outpatients on a regular basis, in line with established best practice
 </li>
 <li>
 Accurately documents all relevant clinical information in a clear and timely fashion in accordance with established procedures
 </li>
 <li>
 Regularly reviews results of all investigations and modifies treatment as required
 </li>
 <li>
 Liaises with other medical specialties and support services for additional input as required
 </li>
 <li>
 Actively participates in multi-disciplinary meetings to help plan effective, safe and holistic care for individual patients
 </li>
 <li>
 Ensures preparation of patients for all procedures including obtaining informed consent
 </li>
 <li>
 Accepts clinically appropriate referrals from the Emergency Department, primary care, other departments, specialty clinics, walk in patients, and patients referred from other hospitals
 </li>
 <li>
 Participates in and supports the Consultant Physician in ensuring the provision of out of hours on call) coverage on a rotational basis including evenings, nights, weekends and public holidays as required
 </li>
 <li>
 Communicates clinical information to patients and the patient&rsquo;s family and friends (with consent of the patient) in a timely manner
 </li>
 <li>
 Maintains a good working relationship with members of staff and promotes collaboration and a team-based approach to patient care
 </li>
 <li>
 Performs other clinical responsibilities as assigned
 
 
 </li>
 </ul>
 Quality &amp; Safety Helps support quality improvement initiatives within the Division
 
 
 Supports a culture of regular audit and encourages the use of audit results for improving clinical practice
 
 
 Supports the reporting, investigation, and response to untoward incidents
 
 
 Education
 
 
 Promotes and participates in clinical research and publication
 
 
 Promoting and assisting in the instruction, guidance and supervision of junior medical staff (required)
 
 
 Keeps abreast of the current, relevant literature and the latest trends and technologies in the industry
 
 
 Participates in clinical research and publication
 
 
 
 Qualifications
 
 
 
 Qualification :-
 
 
 Special Certificate:-
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Tier 1: No additional experience required post board certification.
 </li>
 <li>
 Tier 2: NLT 2 years of clinical experience post qualification in
 
 
 </li>
 </ul>
 internationally accredited institute.
 
 
 UAE nationals: No additional experience required post board
 
 
 certification
 
 
 For UAE Nationals + Non UAE Nationals enrolled in HAAD
 
 
 accredited residency programs: : No experience required post board
 
 
 certification
 
 
 <ul>
 <li>
 Tier 3: NLT 3 years clinical experience as Specialist post qualification in internationally accredited institute
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 N.A.
</div>

Specialist Physician Anesthesia (Pain Medicine)

The Sensory Room

Job Title: Marketing Specialist Location: Abu DhabiWe are looking for a hands-on Marketing Specialist to lead all aspects of our marketing: branding, local awareness, digital presence, partnerships, pricing input, and customer growth.Role SummaryThe Marketing Specialist will be responsible for developing and executing a complete marketing strategy for The Sensory Play Town, from brand building and market reach to campaign planning, pricing recommendations, and performance tracking. This is an all-around role suitable for someone who is both strategic and very practical.Key Responsibilities1. Branding &amp; Positioning<ul><li>Maintain and grow a strong brand identity for The Sensory Play Town across all channels.</li><li>Ensure all visuals and messages reflect our concept: sensory play, wooden mini town, education + fun.</li><li>Develop brand guidelines for internal staff and external partners.</li></ul>2. Local Market Reach &amp; Awareness<ul><li>Build awareness in the local community, especially among parents, nurseries, and schools.</li><li>Manage our Google Business profile, local listings, and basic SEO for &ldquo;indoor play,&rdquo; &ldquo;sensory play,&rdquo; etc.</li><li>Coordinate with the mall marketing team for joint campaigns, events, and mall-wide promotions.</li></ul>3. Social Media &amp; Content Management<ul><li>Plan and execute a content calendar for Instagram, Facebook, TikTok (and WhatsApp/others as needed).</li><li>Create or coordinate engaging content: photos, reels, stories, educational tips, promotions.</li><li>Respond to messages, comments, and inquiries; build an active parent community online.</li></ul>4. Digital Marketing &amp; Advertising<ul><li>Plan and manage paid campaigns on Meta (Facebook/Instagram) and, if needed, Google Ads.</li><li>Set clear objectives (awareness, leads, bookings, memberships) and track performance.</li><li>Optimize campaigns based on data: cost per lead, bookings, engagement, etc.</li></ul>5. Partnerships &amp; Outreach<ul><li>Develop partnerships with nurseries, schools, learning centers, pediatric clinics, caf&eacute;s, and parenting groups.</li><li>Promote field trips, after-school programs, group packages, and birthday party offerings.</li><li>Coordinate with influencers / mommy bloggers to feature The Sensory Play Town.</li></ul>6. Planning, Pricing &amp; Promotions<ul><li>Work with management to plan:</li><li>Opening campaigns, seasonal themes, school holiday programs</li><li>Memberships, play passes, workshop schedules, birthday packages</li><li>Provide market-based input on pricing (benchmarking competitors, analyzing customer response).</li><li>Design and implement promotions and bundles to drive visits during peak and off-peak times.</li></ul>7. Analytics &amp; Reporting<ul><li>Track key metrics: inquiries, bookings, footfall, repeat visits, campaign ROI, social media growth.</li><li>Prepare simple monthly reports with recommendations for improvement.</li><li>Collect customer feedback and use it to refine services, pricing, and marketing messages.</li></ul>Qualifications &amp; Experience<ul><li>3+ years of experience in marketing, digital marketing, or brand management (experience in kids, education, retail, leisure, F&amp;B, or mall concepts is a plus).</li><li>Strong experience with social media management and paid advertising (Meta Ads required; Google Ads a plus).</li><li>Comfortable working with numbers: basic analytics, budgeting, and ROI calculations.</li><li>Experience in local marketing (events, partnerships, community outreach).</li><li>Good understanding of branding and customer experience, especially for families and children.</li><li>Excellent written and spoken English; additional languages are an advantage.</li><li>Creative and organized.</li></ul>How to ApplyPlease email your CV and a brief cover letter (including examples of campaigns or pages you have managed) to thesensoryroom.hr@gmail.com with the subject line:&ldquo;Application &ndash; Marketing SpecialistOnly shortlisted candidates will be contacted.Job Type: Full-timePay: From AED2,500.00 per month

Marketing Specialist

Kaptius

Job Title: Lead ITAM Implementer (HAM / SAM)Location: Abu Dhabi - Hybrid (remote with occasional travel) Employment Type: Permanent Compensation Guide: AED (tax free) - Dependent on ExperienceAbout KaptiusKaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.Role SummaryThe Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.Key Responsibilities<ul><li>Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.</li><li>Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.</li><li>Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.</li><li>Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.</li><li>Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.</li><li>Design and support integrations with procurement, finance, inventory, and vendor systems.</li><li>Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.</li><li>Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.</li><li>Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.</li><li>Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.</li><li>Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.</li></ul>Experience Required<ul><li>Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.</li><li>Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.</li><li>Practical experience with software licensing models, entitlement management, and compliance reporting.</li><li>Experience working with Discovery, CMDB, and integrations to support accurate asset data.</li><li>Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.</li><li>Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.</li><li>Familiarity with Agile delivery and ITIL-aligned service management practices.</li></ul>Skills &amp; Capabilities<ul><li>Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.</li><li>Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.</li><li>Solid understanding of CMDB data models, asset relationships, and discovery approaches.</li><li>Ability to design practical, scalable solutions that balance process, data quality, and automation.</li><li>Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.</li><li>Confident workshop facilitator with a structured, consultative approach.</li><li>Collaborative mindset with a focus on quality, consistency, and customer value.</li></ul>CertificationsRequired / Strongly Preferred<ul><li>ServiceNow Certified System Administrator (CSA)</li><li>ServiceNow Certified Implementation Specialist &ndash; ITAM / HAM / SAM</li></ul>Nice to Have<ul><li>Additional ServiceNow CIS certifications (ITSM, ITOM)</li><li>ITIL certification</li><li>Vendor licensing certifications or ITAM-related training</li></ul>Why Join Kaptius<ul><li>Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.</li><li>Work on complex, high-impact ITAM programmes with enterprise customers.</li><li>Opportunity to act as a go-to ITAM specialist and influence delivery standards.</li><li>Competitive, tax-free compensation aligned to specialist skill demand.</li><li>Long-term career growth within a growing Middle East practice.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you walk me through a full end-to-end ServiceNow ITAM implementation you&rsquo;ve personally led, specifically covering HAM and/or SAM Pro?</li><li>How have you configured and governed hardware asset lifecycle processes in ServiceNow (procurement through disposal)?</li><li>How have you ensured asset data accuracy between ITAM, CMDB, and Discovery?</li><li>Have you acted as ITAM design authority on a project? What decisions were you responsible for?</li></ul>

Lead ITAM Implementer

Metropolitan Capital Real Estate

Realtor &ndash; Chinese Language SpecialistLocation: Abu Dhabi, UAE Company: Metropolitan Capital Real Estate Job Type: Full‑TimeAbout UsMetropolitan Capital Real Estate is one of the UAE&rsquo;s leading property brokerages, known for its strong market presence, high‑performing team, and commitment to exceptional client service. As the Abu Dhabi branch of the Metropolitan Group, we work with a diverse international clientele and represent some of the most prestigious developers in the region.To support our growing Chinese‑speaking client base, we are seeking a motivated and customer‑focused Realtor &ndash; Chinese Language Specialist to join our dynamic team.Key Responsibilities<ul><li>Assist Chinese‑speaking clients with buying, selling, and renting residential and investment properties in Abu Dhabi.</li><li>Provide expert guidance on the UAE real estate market, property laws, investment opportunities, and developer offerings.</li><li>Conduct property viewings, negotiate deals, and manage the full sales/rental cycle.</li><li>Build and maintain strong relationships with clients, developers, and internal teams.</li><li>Translate property information, contracts, and communications between English and Chinese when needed.</li><li>Maintain an up‑to‑date understanding of market trends, new launches, and investment hotspots.</li><li>Represent Metropolitan Capital Real Estate professionally at events, exhibitions, and client meetings.</li></ul>Requirements<ul><li>Fluency in Mandarin Chinese (native or near‑native level) and strong English communication skills.</li><li>Previous experience in real estate, sales, or customer‑facing roles (UAE real estate experience is an advantage).</li><li>Strong negotiation, presentation, and interpersonal skills.</li><li>Ability to work independently and in a fast‑paced, target‑driven environment.</li><li>Valid UAE driving license and access to a car (preferred).</li><li>Positive attitude, professional appearance, and a passion for helping clients make informed property decisions.</li></ul>What We Offer<ul><li>Competitive commission structure with high earning potential.</li><li>Full marketing, administrative, and lead‑generation support.</li><li>Access to exclusive developer projects and premium listings.</li><li>Training, mentorship, and career development opportunities.</li><li>A multicultural, supportive, and high‑performance work environment.</li><li>Modern office located in the heart of Abu Dhabi.</li></ul>How to ApplyIf you are a motivated real estate professional who thrives in a multicultural environment and can confidently support Chinese‑speaking clients, we&rsquo;d love to hear from you. Please submit your CV through Indeed or send it directly to our recruitment team.Job Type: Full-time

Realtor – Chinese Language Specialist

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