customer service representative Jobs in Lahore

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customer care specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
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 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
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 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
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 No sales or monthly targets
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 Medical Insurance
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 Leave Encashment
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 On job training
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 State-of-the-art infrastructure
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 Annual Increment
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 Employee engagement &amp; appreciation programs
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
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 Manage incoming chats/emails
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 Identify and assess customers&rsquo; needs to achieve satisfaction
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
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 Provide accurate, valid and complete information by using the right methods/tools
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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 Follow communication procedures, guidelines and policies
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 Take the extra mile to engage customers
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 A-Levels/Intermediate
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 Natural instinct to empathize with users
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 Excellent verbal and written communication skills
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 Native or bilingual spoken and written English skills
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 Detail-oriented
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 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

HRPSP - Your Strategic HR Partner

Position: Customer Service SpecialistDomain: Social MediaSalary: 37K + Performance Base IncentiveLocation: LahoreResponsibilities:Respond to customer inquiries via Social Media / Email in a timely and accurate manner<ul><li>Provide personalized customer service to ensure customer satisfaction</li><li>Understand customer needs and provide appropriate solutions</li><li>Escalate issues to supervisor when necessary</li><li>Keep accurate records of customer interactions and transactions</li><li>Provide feedback to improve customer experience and chat processes</li></ul>Requirements:<ul><li>Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus</li><li>Excellent written communication skills with a strong command of the English language</li><li>Ability to multitask and work in a fast-paced environment</li><li>Good problem-solving skills with the ability to think creatively</li><li>Ability to work independently with minimal supervision</li><li>Availability to work flexible hours, including weekends and holidays</li><li>Familiarity with live chat software and CRM systems</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Service Specialist

Potato Logics

Job descriptionJob Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany Name: Potato LogicsPosition Overview: Seeking a Customer Support Representative to deliver exceptional service and resolve inquiries promptly. This role requires strong communication skills, attention to detail, and the ability to handle various customer issues efficiently.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat promptly.</li><li>Identify and address customer needs to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve complaints effectively, escalating when necessary.</li><li>Maintain product knowledge and collaborate with other departments.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree preferred.</li><li>Previous customer service experience preferred.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency with computer systems and CRM software.</li><li>Ability to work under pressure and flexibility to work non-traditional hours.</li></ul>Position Type: Full-timeExperience Required: Maximum 1 yearPositions available: 1 Email: hratpotato@gmail.comSalary package: Market competitiveJob Type: Full-timeSalary: Rs20,000.00 - Rs60,000.00 per monthAbility to Commute:<ul><li>Lahore (Required)</li></ul>Ability to Relocate:<ul><li>Lahore: Relocate before starting work (Required)</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per month

customer support

EcoEnergy Systems

We are looking for a highly motivated and customer-focused Customer Service Representative with outstanding English communication skills to join our growing team. The ideal candidate will have prior experience in managing outbound calls, particularly with UK-based clients, and will be skilled at building trust, nurturing leads, and driving successful outcomes.Key responsibilities* Manage inbound and outbound calls with potential international clients, ensuring a professional and engaging first impression through warm calling.* Follow up consistently with prospects to build strong relationships, nurture leads, and guide them through the sales process.* Maintain and manage a robust pipeline of leads, converting them into qualified opportunities and confirmed surveys.* Accurately document all interactions in CRM tools, ensuring complete and updated records of client communication.* Work closely with the sales and marketing teams to align strategies, share insights, and achieve business objectives.* Address client queries, concerns, and complaints with efficiency and professionalism while ensuring client satisfaction.* Identify client needs and provide feedback to improve service offerings and enhance overall customer experience.Required Skills* Proven track record of handling inbound and outbound calls, with strong experience in dealing with UK clients.* Excellent English communication skills (both written and spoken), with the ability to engage confidently and professionally.* Outstanding negotiation and persuasion abilities, with a results-driven mindset.* Strong interpersonal skills and the ability to build long-term relationships with clients.* Self-motivated, target-oriented, and able to work independently with minimal supervision.* Experience using CRM tools and client management systems is highly desirable.* A positive, resilient, and adaptable attitude, with the ability to thrive in a fast-paced environment.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience handling outbound calls with UK- based Campaigns?</li><li>What is your current Salary, Notice Period, and Expectation? </li><li>Are you comfortable working onsite in Johar Town from 2 PM to 11 PM? or 6 working days in a week?</li><li>How proficient are your English communication skills since all our work is with the UK?</li><li>How much experience do you have in sales, and what kind of sales campaigns have you worked on in the past?</li><li>how much experience you have working with CRM systems, and which ones you have used?</li></ul>Work Location: In person

Customer Service Representative

EV Bikes

We are hiring a Call Center Representative to provide customer service and after-sales support for our generator division. The ideal candidate will be the first point of contact for clients, ensuring smooth communication and timely resolution of issues.Key Responsibilities:<ul><li>Handle inbound/outbound calls related to customer inquiries, complaints, and service requests.</li><li>Assist customers with information on after-sales services, SLAs, spare parts, and maintenance schedules.</li><li>Coordinate with the technical and sales teams for timely resolution of client issues.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Ensure customer satisfaction through follow-ups and professional communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Prior customer service or call center experience preferred.</li><li>Strong communication and problem-solving skills.</li><li>Ability to multitask and manage workload efficiently.</li></ul>Location: Gulberg and DHA Raya Work Days/Hours: Monday to Friday, 9:00 AM &ndash; 6:00 PMJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

ANALTYTICA

Job Title: Call Center Representative Company: Fairways Logistics Location: DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AMAbout the Role:Fairways Logistics is hiring Call Center Representatives for our night shift operations. You'll be the first point of contact for customers, handling inbound and outbound calls related to logistics. We&rsquo;re looking for confident communicators who can resolve issues efficiently and deliver excellent service.Responsibilities:<ul><li>Handle incoming calls and assist with customer inquiries</li><li>Make outbound calls for follow-ups and shipment confirmations</li><li>Provide accurate info on logistics and services</li><li>Address complaints professionally and escalate when needed</li><li>Keep detailed records of customer interactions</li><li>Coordinate with sales and dispatch teams for smooth operations</li><li>Stay updated on company policies and services</li></ul>Requirements:<ul><li>Prior experience in customer service or call centers (US/Canada clients is a plus)</li><li>Excellent spoken and written English communication</li><li>Strong listening and problem-solving skills</li><li>Comfortable with night shifts at our DHA Phase 6 office</li><li>Basic computer knowledge and familiarity with CRM tools</li></ul>Join our team and play a key role in delivering top-tier logistics support.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Representative

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
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 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
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 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
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 Excellent verbal and written communication skills
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 Technical writing skills
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 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
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 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
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 ServiceDesk/CRM/ITSM tools experience preferred
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 Ability to comprehend Native North American, British or Neutral Language Accents
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 High energy, self-starter with bias for action and sense of urgency to deliver results
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 Basic knowledge of ITIL Framework
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 Knowledge of fundamental operations of relevant software, hardware and other equipment
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 Attentive to customer concerns and render services with positive attitude
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 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
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 Available to work in Flexible shift timings
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Tackle issues and service requests reported via calls
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 Diagnose and resolve issues and requests, reported through emails
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 Carefully follow through the email threads and manage them in Outlook shared mailbox
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 Respond with proficient technical writing skills
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 Accurately maintaining the log and track of reported issues and requests via unique tickets
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 Assignment of tickets to correct teams
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 Ensure completing the cycle of tickets (open to end)
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 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
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 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
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 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
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 Providing/troubleshooting VPN services for remote users
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 Providing onsite and remote help using VNC/Team Viewer utility
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 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
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 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
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 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
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 </ul>
</div>

Customer Services Specialist

Explore 787+ Customer care specialist in Lahore this September. Find roles across top companies and apply now to boost your career.

787 customer care specialist jobs IN Lahore

Customer Experience Specialist (Non Voice)

Customer Service Specialist

customer support

Customer Service Representative

Customer Service Representative

Call Center Representative

Customer Services Specialist