customer due diligence specialist

Checkout.com

<div><span style="font-size: 11px;"><b>The Role</b></span></div><div><span style="font-size: 11px;">We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in Dubai. As a Senior Analyst, you will play a crucial role in mentoring colleagues, and contributing to process improvements and delivering on tactical projects. You will act as an ambassador of the team on multiple forums with stakeholders as may be required. Your expertise will be essential in maintaining our commitment to excellence and achieving our strategic objectives. This position will report to the Head of Due Diligence based in London.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities:</b></span></div><div><span style="font-size: 11px;">Act as the regional Customer Due Diligence specialist for the MENA region.</span></div><div><span style="font-size: 11px;">Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations. Provide timely and effective resolutions to ensure smooth workflow and optimal outcomes.</span></div><div><span style="font-size: 11px;">Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard.</span></div><div><span style="font-size: 11px;">Review and approve escalations and/ or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies.</span></div><div><span style="font-size: 11px;">Assume responsibility for the MENA portfolio review completion metrics</span></div><div><span style="font-size: 11px;">Partner with the Underwriting team to solve complex onboarding issues, where nuanced regional Customer Due Diligence specialism is required.</span></div><div><span style="font-size: 11px;">Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts. Ensure the highest level of accuracy, completeness, and compliance with regulatory standards.</span></div><div><span style="font-size: 11px;">Identify opportunities for process enhancements and efficiency gains within the team, both at regional and global level. Collaborate with stakeholders to implement improvements and optimise workflows.</span></div><div><span style="font-size: 11px;">Represent the team in both internal and external regional audits, and where required global engagements, providing necessary documentation and explanations to auditors. Ensure the team's practices and outputs are in line with regulatory requirements and industry best practices.</span></div><div><span style="font-size: 11px;">Lead and manage tactical projects from inception to completion. Coordinate with cross-functional teams, set project timelines, and ensure successful project delivery within defined parameters.</span></div><div><span style="font-size: 11px;">Take responsibility for delivering on special projects as agreed upon by the management or senior leadership. These projects may be ad hoc and require a strategic approach to achieve specific objectives.</span></div><div><span style="font-size: 11px;">Serve as a mentor and coach for analysts, supporting their professional growth and skill development by partnering with the respective Team Leader.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">What you will need to be successful (skills and competencies):</span></div><div><span style="font-size: 11px;">Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience</span></div><div><span style="font-size: 11px;">Demonstrable knowledge of Enhanced Due Diligence concepts and processes, and ability to find pragmatic but compliant solutions to complex scenarios</span></div><div><span style="font-size: 11px;">Strong analytical and problem-solving skills with exceptional attention to detail</span></div><div><span style="font-size: 11px;">Excellent mentoring abilities, with a track record of effectively guiding and coaching team members</span></div><div><span style="font-size: 11px;">Proficiency in project management and ability to prioritise tasks effectively</span></div><div><span style="font-size: 11px;">Understanding of the payments landscape and processes</span></div><div><span style="font-size: 11px;">Ability to continuously monitor and manage competing priorities and adjust accordingly</span></div><div><span style="font-size: 11px;">Cross team collaboration</span></div><div><span style="font-size: 11px;">Outstanding communication and interpersonal skills, with the ability to engage with stakeholders at all levels</span></div><div><span style="font-size: 11px;">Working knowledge of using tools and processes to troubleshoot issues</span></div><div><span style="font-size: 11px;">Ability to adapt quickly to changes, have a curious mind with a high performance mindset</span></div><div><span style="font-size: 11px;">Experience in handling audits and regulatory compliance is preferred.</span></div><div><span style="font-size: 11px;">Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices is preferred</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Experience you will bring to the role:</b></span></div><div><span style="font-size: 11px;">Experience in dealing with regulatory requirements and participating in audits is valuable. A Senior Analyst should understand the importance of compliance and have the ability to represent the team confidently during audits.</span></div><div><span style="font-size: 11px;">Be responsible to partner with Team Leaders by providing constructive feedback with a view to identify areas of development for analysts</span></div><div><span style="font-size: 11px;">Effective communication skills are vital for a Senior Analyst to interact with team members, management, clients, and other stakeholders. They should be able to articulate complex concepts in a clear and concise manner.</span></div><div><span style="font-size: 11px;">The Senior Analyst should have a track record of solving complex problems and making data-driven decisions. They should be able to approach challenges creatively and provide innovative solutions.</span></div><div><br></div>

Senior Analyst, Due Diligence

Swissquote

<div><b>Company Description</b><p><br>
Building the bank of tomorrow takes more than skills.<br>
<br>
It means combining our differences to imagine, discuss, code, develop, test, learn&hellip; and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.</p><p>
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +650&rsquo;000 clients, through our performant and secured digital platforms.</p><p>
Our +1200 employees work in a flexible way, without dress code and in multicultural teams.<br>
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Have a look behind the scenes by checking Humans of Swissquote on Instagram.</p><p>
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.</p><p>
Are you all in? Don&rsquo;t be shy, apply!</p><b><br>
Job Description</b><p><br>
Located in the reputable Dubai International Financial Center (DIFC), Swissquote MEA Ltd, a subsidiary of Swissquote Bank Ltd, is regulated by the Dubai Financial Services Authority (DFSA). It provides an array of banking, wealth and private banking services across the Middle East and Asia.</p><ul><li>
Prepare, review and submit digital account applications, physical account opening forms (individual, joint, corporate accounts), partnership agreements (Introducing Brokers &amp; Money Managers)<b><i> </i></b>and carry-out customer due diligence reports (background-checks and cross verifying the client&rsquo;s/company&rsquo;s identity, company/personal profile, its nature and net-worth),</li><li>
Handles complex onboarding cases including clients with complex structures, financial institutions, asset managers, and PEPs,</li><li>
Attends to the sales&rsquo; requests/queries regarding their clients and the required KYC documents,</li><li>
Coordinate and follow up with Compliance in Switzerland on account-opening clarifications and outstanding queries,</li><li>
Update KYC records and perform enhanced or customer due diligence as required or instructed,</li><li>
Maintains and keeps records of documents,</li><li>
Arranges contracts/documents for shipment to Switzerland.</li></ul><br>
<b>
Qualifications</b><ul><li><p><br>
Minimum of 3 to 4 years of experience in a compliance or regulatory role, with a strong focus on Customer Due Diligence (CDD),</p></li><li><p>
Familiarity with CDD regulations and best practices,</p></li><li><p>
Strong analytical and problem-solving skills, with attention to detail,</p></li><li><p>
Excellent communication and interpersonal abilities,</p></li><li><p>
Fluency in English is required;<b> </b>Arabic language skills are a strong plus,</p></li><li><p>
A Bachelor&rsquo;s degree in a relevant field is highly desirable.</p></li></ul><b><br>
Additional Information</b><p><br>
SQ4</p></div><p></p>

Compliance Associate

Raqmiyat L.L.C

<span><p><span><span> <span><span><span><span> <span><span><span>Key Responsibilities:</span> </span> </span> </span> </span> </span> </span></span></span></p> <div>  <span><span><span> <span><span><span><span> </span> </span> </span> </span> </span> </span> <span><span><span>   Perform outbound calls to customers to obtain or update CDD/EDD information and documentation in line with compliance standards.</span> </span> </span> </span> </div><p><span><span> <span><span>&middot;<span><span>          </span> </span> </span> </span> </span></span><span><span><span>Capture and authorize customer data accurately in the Bank&rsquo;s core and archiving systems to ensure data integrity.</span> </span> </span></p><p><span><span> <span><span>&middot;<span><span>          </span> </span> </span> </span> </span></span><span><span><span>Review system data to confirm completeness and consistency with required CDD/EDD documentation.</span> </span> </span></p><p><span><span> <span><span>&middot;<span><span>          </span> </span> </span> </span> </span></span><span><span><span>Track outstanding remediation cases and follow up with customers and internal teams to achieve timely closure.</span> </span> </span></p><p><span><span> <span><span>&middot;<span><span>          </span> </span> </span> </span> </span></span><span><span><span>Liaise with compliance and operations teams to address CDD/EDD-related gaps and ensure process alignment.</span> </span> </span></p><p><span><span> <span><span>&middot;<span><span>          </span> </span> </span> </span> </span></span><span><span><span>Maintain updated records of customer interactions and remediation progress to support audits and reporting.</span> </span> </span></p><p><span><span> <span><span>&middot;<span><span>          </span> </span> </span> </span> </span></span><span><span><span>Assist the Team Leader in project coordination and deliverables to ensure compliance objectives are met.</span></span></span></p><p><span><span><span>  </span></span></span></p><p><span><span><span>  </span></span></span></p><p><span><span>  </span></span></p><p><span><span><span>All the above accountabilities included but not limited to any additional/new tasks or responsibilities assigned by the line Manager.</span> </span> </span></p> <div></div> <div></div></span><span> <h3>Requirements</h3> <table>  <p><span><span><span>Minimum Education required</span> </span> </span></p>  <p><span><span>High School Diploma/Intermediate or bachelor&rsquo;s degree in management, Banking, or Finance</span></span></p>  <p><span><span><span>  </span></span></span></p>  <p><span><span><span>Work Experience </span></span></span><span><span><span> (</span> <span>Please specify minimum number of years and the field in which experience is required)</span> </span> </span></p>  <p><span><span><span>Minimum of 3 months of work experience</span> </span> </span></p>  <p><span> </span></p>  <p><span><span><span> Specified area / field of experience (if required)</span> </span> </span></p>  <p><span><span><span>Good communication skills English (Arabic preferred).</span> </span> </span></p>  <p><span><span><span> Foundational knowledge of regulatory compliance and due diligence processes.</span> </span> </span></p>  <p><span><span><span>Technical proficiency in Microsoft Word, Excel, and PowerPoint.</span> </span> </span></p>  <p><span><span><span>  </span></span></span></p> </table> <div></div> <div></div></span><span> <h3>Benefits</h3> <div></div> <div></div></span>

CDD-EDD Remediation Coordinator

Raqmiyat

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div><b>11/05/2025</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Job Opening Status</p>
<div><b>In-progress</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>4-5 years</b><b>
</b></div></div><div><p>Industry</p>
<div><b>Technology</b><b>
</b></div></div><div><p>City</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>Country</p>
<div><b>United Arab Emirates</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>337-1500</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div><br>
</div><p></p><h3 class="jobSectionHeader"><b>Job Description</b></h3>
 <div><p>Key Responsibilities:</p><div><br>
 Perform outbound calls to customers to obtain or update CDD/EDD information and documentation in line with compliance standards.</div><ul><li><br>
 Capture and authorize customer data accurately in the Bank&rsquo;s core and archiving systems to ensure data integrity.</li><li><br>
 Review system data to confirm completeness and consistency with required CDD/EDD documentation.</li><li><br>
 Track outstanding remediation cases and follow up with customers and internal teams to achieve timely closure.</li><li><br>
 Liaise with compliance and operations teams to address CDD/EDD-related gaps and ensure process alignment.</li><li><br>
 Maintain updated records of customer interactions and remediation progress to support audits and reporting.</li><li><br>
 Assist the Team Leader in project coordination and deliverables to ensure compliance objectives are met.</li></ul><p></p><p><br>
All the above accountabilities included but not limited to any additional/new tasks or responsibilities assigned by the line Manager.</p><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div><p><b>
Minimum Education required</b></p><div><p><br>
High School Diploma/Intermediate or bachelor&rsquo;s degree in management, Banking, or Finance</p></div></div><p></p><div><p><b><br>
Work Experience </b>(Please specify minimum number of years and the field in which experience is required)</p><div><p><br>
Minimum of 3 months of work experience</p></div></div><p></p><div><p><b><br>
Specified area / field of experience (if required)</b></p><div><p><br>
Good communication skills English (Arabic preferred).</p><p><br>
Foundational knowledge of regulatory compliance and due diligence processes.</p><p><br>
Technical proficiency in Microsoft Word, Excel, and PowerPoint.</p></div></div></div><p></p><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3></div></div></div><p></p>

HSBC

<p></p><div><p>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.</p><p></p><p><br>
Some careers have more impact than others.</p><p>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</p><p></p><p><br>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</p><p><b>
The Opportunity:</b></p><p>
Your role will entail, liaising directly with commercial customers to assist them on their remediation journey. This will be in a contact centre environment, and you will be utilizing different channels (mainly inbound and outbound calling) to support the customers aligned with the UK CMB Customer Due Diligence (CDD) Remediation programme. Aside from the customer you will work closely with other upstream teams who may require more details surrounding the customers and aligned with KYC process.</p><p><b>
What you&rsquo;ll do:</b></p><ul><li>
Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints.</li><li>
Basic knowledge and understanding of compliance and audit standards; the ability to assess risks in accordance to the different type of customers.</li><li>
Ability to work under pressure, prioritise work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency.</li></ul><div><b>
Qualifications - Internal</b></div><ul><li>
Strong verbal and written communication skills and committed to enhance customer experience through exceptional customer service.</li><li>
Ability to be flexible, manage priorities whilst remaining calm under pressure, have the drive and resilience with a &ldquo;can do&rdquo; attitude.</li><li>
Attention to detail.</li><li>
Ability to multi-task, depending on the criticality of the tasks.</li><li>
Self-motivated and should be able to work under minimal supervision.</li><li>
Good team player</li><li>
Flexibility to work in different shifts.</li><li>
Quick Learner</li></ul><p><b>
What additional skills will be good to have?</b></p><ul><li>
All applicants must have successfully completed their probation period</li><li>
All applicants must have a minimum performance rating of Good and behavior rating of Good in the last two appraisals</li><li>
All applicants should have served at least 18 months in their current functional role and department company</li><li>
Application form should be copied to respective Line Manager</li><li>
Application form should be submitted ONLINE along with the current CV</li><li>
All the completed applications should be submitted ONLINE by 11:59 PM on the closing date</li><li>
Have not been previously declined for the same post within the last 3 months on the date of submission of their application</li><li>
Have not been on ANY form of Corrective Action within the last 6 months from the date of application</li></ul><p><b>
You&rsquo;ll achieve more at HSBC</b></p><p>
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.</p><p>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p></div>

CLM Helpdesk Representative, GSC Cairo

Tanmyah

<p>&middot; Perform outbound calls to customers to obtain or update CDD/EDD information and documentation in line with compliance standards.</p><p>&middot; Capture and authorize customer data accurately in the Bank&rsquo;s core and archiving systems to ensure data integrity.</p><p>&middot; Review system data to confirm completeness and consistency with required CDD/EDD documentation.</p><p>&middot; Track outstanding remediation cases and follow up with customers and internal teams to achieve timely closure.</p><p>&middot; Liaise with compliance and operations teams to address CDD/EDD-related gaps and ensure process alignment.</p><p>&middot; Maintain updated records of customer interactions and remediation progress to support audits and reporting.</p><p>&middot; Assist the Team Leader in project coordination and deliverables to ensure compliance objectives are met.</p><p>Job Type: Contract</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p>

Document Remediation Coordinator

Commercial Bank of Dubai

<p> <strong>Job Purpose:</strong> </p> <p>The Head of Customer Due Diligence is responsible for ensuring compliance with established policies and procedures within the Personal Banking Group (PBG). This role involves overseeing the customer due diligence processes, ensuring adherence to regulatory requirements, and implementing guidance from Compliance units. The Head of Customer Due Diligence will lead a team of due diligence professionals and collaborate with various departments to maintain the highest standards of customer due diligence.</p> <p> <strong>Principal Accountabilities:</strong> </p> <p> <strong>Leadership and Management</strong> </p> <p>Lead and manage the Ongoing Due Diligence team, including recruitment, training, and performance management.</p> <p>Provide guidance and support to team members to ensure effective execution of due diligence processes.</p> <p>Foster a culture of compliance and risk awareness within the team.</p> <p> <strong>Customer Due Diligence:</strong> </p> <p>Ensure compliance with CDD and EDD policies and procedures as established by the Compliance units.</p> <p>Oversee the Customer Due Diligence processes to ensure accurate identification and verification of customers.</p> <p>Conduct risk assessments and ensure adherence to the appropriate level of due diligence for different customer segments.</p> <p> <strong>Regulatory Compliance</strong>:</p> <p>Ensure compliance with all relevant regulations, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.</p> <p>Stay updated on regulatory changes and ensure that due diligence processes are aligned with the latest requirements.</p> <p>Liaise with regulatory bodies and respond to inquiries and audits related to customer due diligence.</p> <p> <strong>Risk Management:</strong> </p> <p>Identify and mitigate risks associated with customer relationships, including potential money laundering and terrorist financing risks.</p> <p>Implement robust monitoring and reporting mechanisms to detect and address suspicious activities.</p> <p>Collaborate with the Compliance and Risk Management teams to develop and implement risk mitigation strategies.</p> <p> <strong>Stakeholder Collaboration: </strong> </p> <p>Work closely with various departments, including Compliance, Marketing, Business, Products, IT, and Customer Service, to ensure seamless execution of due diligence processes.</p> <p>Provide regular updates and reports to senior management on the status of due diligence activities and any emerging risks.</p> <p>Engage with external stakeholders, such as auditors and regulatory bodies, to ensure transparency and compliance.</p> <p> <strong>Continuous Improvement</strong> </p> <p>Continuously review and enhance due diligence processes to improve efficiency and effectiveness.</p> <p>Implement technology solutions to streamline due diligence activities and enhance data accuracy.</p> <p>Promote a culture of continuous improvement within the team and encourage innovative approaches to due diligence.</p>

Head of Customer Due Diligence

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