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enterprise customer success manager

customer enquiry manager

DHL Express

<div>
 
 Job Title: Customer Enquiry Manager
 
 
 
 
 Location:
 
 Kuwait
 
 
 
 Reports to:
 
 Senior Manager Customer Service
 
 
 
 Role Purpose
 
 
 
 The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.
 </li>
 <li>
 Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.
 </li>
 <li>
 Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.
 </li>
 <li>
 Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.
 </li>
 <li>
 Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.
 </li>
 <li>
 Reporting &amp; Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.
 </li>
 <li>
 Compliance &amp; Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 Typically, a bachelor&rsquo;s degree in business administration or equivalent.
 </li>
 <li>
 An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Customer-centric mindset with a passion for delivering outstanding service.
 </li>
 <li>
 Ability to analyze data and drive continuous improvement.
 </li>
 <li>
 Experience in customer service or enquiry management roles (preferably in logistics or related industries).
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 
 <ul>
 <li>
 Be part of a global leader in logistics with a strong reputation for innovation and customer focus.
 </li>
 <li>
 Opportunity to shape the customer experience strategy and make a real impact.
 </li>
 <li>
 Work in a dynamic, collaborative environment that values growth and development.
 </li>
 <li>
 Competitive salary, benefits, and career progression opportunities.
 </li>
 </ul>
</div>

Customer Enquiry Manager

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Sales Engineer is responsible for the implementation of the&nbsp;sales plan to achieve the target and increase the department growth by optimizing the sales and market share of the existing products.
 
 
 
 Job Responsibilities&nbsp;
 
 
 <ul>
 <li>
 Delivering the technical and sales presentation to the potential customers, explain the plans clearly and be ready for any customer enquiry during the meetings
 </li>
 <li>
 Clearly revealing the pros and cons of each brand and acting as an honest mentor to the customers looking to keep the long term relationships.
 </li>
 <li>
 Meeting the customers to introduce the products.
 </li>
 <li>
 Being available for customers&rsquo; queries and questions.
 </li>
 <li>
 Preparing, reviewing, and qualifying the technical drawings and designs with the customer in preparation for the installation stage.
 </li>
 <li>
 Being customer-oriented providing the highest level of services to the company clients. Improving networking with customers by keeping updated records and database.
 </li>
 <li>
 Always looking for ways to improve the department profits by promoting the available services to satisfy the sales targets.
 </li>
 <li>
 Being legally, socially, and environmentally responsible, acting as an ambassador presenting the professional and healthy image of Alghanim Industries.
 </li>
 <li>
 Liaising with Marketing department to propose the necessary marketing tools.
 </li>
 <li>
 Continuously keeping an updated customers&rsquo; information.
 </li>
 </ul>
 
 
 Education&nbsp;
 
 
 
 Bachelor&rsquo;s Degree in Engineering field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Sales Engineer, Engineering (Full-time opportunity)

Altitude Fashion

Job Title: Store Manager &ndash; &#1605;&#1583;&#1610;&#1585; &#1605;&#1581;&#1604;Job Description &ndash; &#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;We are looking for a highly motivated and experienced Store Manager to join our team. The ideal candidate will be responsible for overseeing daily store operations, ensuring exceptional customer service, leading the sales team, and achieving store targets.The Store Manager will also be responsible for maintaining high standards of visual merchandising, staff performance, and overall store profitability.&#11835;Key Responsibilities &ndash; &#1575;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1585;&#1574;&#1610;&#1587;&#1610;&#1577;<ul><li>Oversee daily store operations and ensure a smooth workflow.</li></ul><ul><li>Lead, train, and motivate the sales team to achieve monthly targets.</li></ul><ul><li>Ensure excellent customer service and handle customer inquiries and complaints professionally.</li></ul><ul><li>Monitor inventory levels and coordinate with the warehouse for stock replenishment.</li></ul><ul><li>Maintain store cleanliness, organization, and visual merchandising standards.</li></ul><ul><li>Prepare daily/weekly sales reports and share them with management.</li></ul><ul><li>Manage staff schedules, attendance, and performance evaluations.</li></ul><ul><li>Ensure compliance with company policies and operational procedures.</li></ul>&#11835;Requirements &ndash; &#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;<ul><li>Minimum 2&ndash;3 years of experience in retail (preferred in fashion, shoes, or accessories).</li></ul><ul><li>Strong leadership and team-management skills.</li></ul><ul><li>Excellent communication and problem-solving abilities.</li></ul><ul><li>Ability to work under pressure and achieve sales targets.</li></ul><ul><li>Good knowledge of POS systems and basic computer skills.</li></ul><ul><li>High level of responsibility, professionalism, and customer-focused attitude.</li></ul><ul><li>Fluency in English (Arabic is a plus).</li></ul><ul><li>Only those who entered Kuwait</li></ul>&bull;Article 18 residence permit is transferable&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1583;&#1575;&#1574;&#1605;&#1575;&#1604;&#1602;&#1583;&#1585;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1578;&#1606;&#1602;&#1604;/&#1575;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604;:<ul><li>Kuwait City: &#1575;&#1604;&#1578;&#1606;&#1602;&#1604; &#1576;&#1588;&#1603;&#1604; &#1605;&#1608;&#1579;&#1608;&#1602; &#1571;&#1608; &#1575;&#1604;&#1578;&#1582;&#1591;&#1610;&#1591; &#1604;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604; &#1602;&#1576;&#1604; &#1575;&#1604;&#1576;&#1583;&#1569; &#1601;&#1610; &#1575;&#1604;&#1593;&#1605;&#1604; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>

shop supervisors

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Hypermarket Kuwait
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store
 </li>
 <li>
 Train, develop teams to meet the customer requirements
 </li>
 <li>
 Meet, interact with customer to know their preferences to enhance their experience (NPS).
 </li>
 <li>
 Focus groups to enhance customer experience.
 </li>
 <li>
 Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
 </li>
 <li>
 Stock, Shrinkage and Waste management (Business cycle).
 </li>
 <li>
 Implement promotion on DAY ONE &ndash; no out of stock during promotion.
 </li>
 <li>
 Overall store maintenance (progressive maintenance and proper asset management).
 </li>
 <li>
 Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration.
 </li>
 <li>
 Master&rsquo;s Degree in in Business Administration is preferred.
 </li>
 <li>
 3+ years in hypermarket experience.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Store Manager - Kuwait

Aqua-Tots Swim School

Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.&middot; Greet customers when they come into the facility&middot; Communicate effectively with potential and existing customers&middot; Build relationships with families&middot; Handle customer complaints gracefully with a win/win outcome&middot; Report to manager if complaints are unresolved&middot; Lead by example for other staff members by using the customer-focused principle in every customer interaction&middot; Uphold our Aqua-Tots Swim Schools Core Values&middot; Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff&middot; Sell swimming lessons, birthday parties and related swimming merchandise&middot; Answer phones with the proper Aqua-Tots Swim Schools greeting&middot; Provide information about our facility, swim programs, and birthday parties&middot; Give facility tours to new and existing customers&middot; Register new/existing customers&middot; Enter absences/schedule makeups&middot; Prepare new customer Welcome Packets&middot; Process registration fees and tuition payments at time of registration&middot; Obtain and verify paperwork from new families on the first day of lessons&middot; Communicate to instructors absences and makeups recorded during current shift&middot; Fill out Certificates of Completion for all graduates&middot; Take photos of all graduates with Ollie the Otter&middot; Perform all duties as outlined on the daily shift checklist&middot; Ensure facility safety and cleanliness&middot; Opening or closing of facility&middot; Stock snack bar, retail merchandise, office forms and supplies, and all promotional materialsNo required previous work experience.Preferably speaking English and Arabic.Female only!Job Type: Full-timePay: KD250.000 - KD350.000 per monthAbility to commute/relocate:<ul><li>Kuwait City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you speak Arabic with native fluency?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Female FD Staff

Antiaging Skin Boutique Clinic

About the jobVelvet Desert Caf&eacute; is a new premium caf&eacute; concept inspired by the elegance and craftsmanship of Velvet Desert Jewelry. We are looking for a highly organized and experienced Caf&eacute; Operations Manager to lead the caf&eacute; from launch through daily operations&mdash;owning service standards, team performance, and operational excellence in a luxury hospitality environment.THE ROLEYou will be responsible for running the caf&eacute; end-to-end: operations, staffing, customer experience, financial performance, and brand execution. You&rsquo;ll ensure that every shift runs smoothly, every guest receives premium service, and every detail&mdash;from music to menu&mdash;is aligned with the Velvet Desert brand.YOUR CHALLENGE<ul><li>Operational Leadership</li><li>Oversee day-to-day caf&eacute; operations including scheduling, staffing, and service flow.</li><li>Establish, implement, and maintain Standard Operating Procedures (SOPs).</li><li>Ensure full compliance with health, hygiene, and safety regulations.</li><li>Manage opening and closing procedures and operational checklists.</li><li>Team Management &amp; Training</li><li>Recruit, train, and supervise baristas, head barista, and service staff.</li><li>Conduct regular performance evaluations and on-the-floor coaching.</li><li>Develop and implement training programs to ensure consistency and service excellence.</li><li>Customer Experience &amp; Brand Standards</li><li>Uphold Velvet Desert&rsquo;s luxury customer experience at all times.</li><li>Handle escalated customer concerns professionally and efficiently.</li><li>Ensure caf&eacute; atmosphere reflects the brand: cleanliness, ambiance, music, and customer interaction.</li><li>Financial &amp; Inventory Management</li><li>Manage P&amp;L, daily sales reports, and cost controls.</li><li>Monitor inventory levels, forecast needs, and coordinate with suppliers.</li><li>Optimize labor costs and operational expenses without compromising quality.</li><li>Menu &amp; Marketing Coordination</li><li>Collaborate with the Head Barista on menu development and seasonal offerings.</li><li>Work with the marketing team on promotions, events, and product launches.</li><li>Support brand alignment across caf&eacute; touchpoints, messaging, and service style.</li></ul>YOU WILL ROCK AT THIS ROLE IF YOU...&#10004; Have 3&ndash;5 years&rsquo; experience as a Caf&eacute; Manager or Restaurant Manager. &#10004; Bring strong leadership, problem-solving, and communication skills. &#10004;Understand specialty coffee and current caf&eacute; trends. &#10004; Have experience managing budgets, P&amp;L, and operational KPIs. &#10004;Can multitask and stay calm in a fast-paced environment. &#10004; Have experience in premium or luxury hospitality (strong advantage). &#10004; Are confident using POS systems, MS Office, and reporting tools.Benefits&#10024; Lead the operations of a new premium caf&eacute; concept under a luxury brand &#10024; Direct impact on customer experience, team culture, and caf&eacute; performance &#10024; Growth opportunities within Velvet Desert&rsquo;s expanding ecosystem &#10024; Dynamic, creative environment with high standards and clear processesReady for the challenge? Send your CV to hr@velvetdesert.com with the subject line: &ldquo;Application &ndash; Caf&eacute; Operations Manager&rdquo;Job Type: Full-time

Cafe operation Manger

Zegna

<div>
 JOB CONTENT
 
 
 To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
 
 
 
 Key Responsibilities
 
 
 
 
 FUNCTIONAL RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Welcome and greet every customer in a warm and friendly manner &amp; demonstrate excellent customer service at all times.
 </li>
 <li>
 Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
 </li>
 <li>
 Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
 </li>
 <li>
 Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
 </li>
 <li>
 Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
 </li>
 <li>
 Maintain personal grooming standards as advised by the Store Manager.
 </li>
 <li>
 Maintain clean and organized display, fitting rooms and stock areas.
 </li>
 <li>
 Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
 </li>
 <li>
 Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
 </li>
 <li>
 Recruit customers for the database, accurately entering their details on the system.
 </li>
 <li>
 Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
 
 
 </li>
 </ul>
 
 Education, Experience, Functional Skills And Knowledge
 
 
 
 
 Education/ Qualification
 
 
 
 <ul>
 <li>
 High school qualification
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 4 to 6 years retail sales or customer service experience.
 
 
 </li>
 </ul>
 
 Functional Skills &amp; Specific Knowledge
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Pleasant personality and good grooming
 </li>
 <li>
 Passion for retail industry
 
 
 </li>
 </ul>
 COMPETENCIES
 
 
 <ul>
 <li>
 Achievement Drive
 </li>
 <li>
 Building Relationships
 </li>
 <li>
 Empathy
 </li>
 <li>
 Influencing
 </li>
 <li>
 Serving Customers
 </li>
 <li>
 Team Working
 </li>
 <li>
 Conceptual Thinking
 </li>
 </ul>
</div>

Senior Style Advisor - The Avenues Mall

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