guest experience expert

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guest experience expert (guest relations agent) Jobs in Qatar

guest experience expert (guest relations agent)

reporting analyst

customer experience analyst

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 
 
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 Root Cause &amp; Issue Analytics
 
 
 <ul>
 <li>
 Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
 </li>
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 Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
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 Develop frameworks to categorize and quantify the impact of systemic CX issues.
 
 
 </li>
 </ul>
 Retention &amp; Churn Analysis
 
 
 <ul>
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 Analyze customer lifecycle data to understand key drop-off points and churn predictors.
 </li>
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 Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
 </li>
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 Identify cohorts at risk and provide insights for lifecycle interventions.
 
 
 </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 
 
 <ul>
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 Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
 </li>
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 Design and run analyses to evaluate the impact of experiments and personalization efforts.
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 Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
 
 
 </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 
 
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 Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
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 Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
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 Support the continuous improvement of CX KPIs and feedback loops.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
 </li>
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 Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
 </li>
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 Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
 </li>
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 Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
 </li>
 <li>
 Ability to manipulate and analyze large datasets to find actionable insights.
 </li>
 <li>
 Strong problem-solving skills and a hypothesis-driven approach to analysis.
 </li>
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 Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
 </li>
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 A growth mindset and curiosity about customer behavior.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
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 Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
 </li>
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 Background in experimentation (A/B testing, test vs. control).
 </li>
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 Familiarity with customer segmentation, recommender systems, or churn modeling.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Analyst

Zawaia Real estate

Job Overview We are seeking a detail-oriented and analytical Real Estate Analyst to join our dynamic team.Responsibilities<ul><li>Conduct thorough market analysis to identify trends and opportunities in the real estate sector.</li><li>Assist in negotiations for property acquisitions and sales, ensuring favorable terms for the company.</li><li>Provide exceptional customer service to clients by addressing inquiries and resolving issues promptly.</li><li>Support administrative tasks related to property management, including documentation and record-keeping.</li><li>Utilize organizational skills to manage multiple projects simultaneously while meeting deadlines.</li></ul>Qualifications<ul><li>Previous experience in real estate analysis or property management is highly desirable.</li><li>Strong negotiation skills with a proven track record in sales or customer service.</li><li>Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.</li><li>Proficiency in administrative tasks with strong organizational skills to manage various responsibilities effectively.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team. Join us as we strive to make impactful decisions in the real estate market while fostering an inclusive environment that values diverse perspectives!</li></ul>Job Type: Full-timePay: From QAR7,000.00 per month

Real Estate Consultant

Mindstream

Onsite hiring for Senior Business AnalystDuration:8 months &amp; ExtendableLocation: QatarExperience: 7-10 YearsSalary: 15000 QAR PMNotice Period: Immediate -30 days onlySkills: ADO, Agile, Business Analyst, Functional documentation, ScrumMaster, Technical writer, Web Infrastructure Fundamentals, personalization&middot; Manage Business Analyst role, and also double hat as PMO/Scrum Lead.&middot; Lead the IFE transformation program to translate business narrative to various workstreams.Forward resume to careers@mind-stream.netWhatsApp 974 30107270Job Type: Temporary Contract length: 8 monthsPay: QAR15,000.00 per month

Senior Business Analyst

DOHA BANK

<div>
 
 
 Role Objective
 
 
 
 
 
 
 The
 
 Reporting Analyst
 
 will assist the
 
 Senior Regulatory Reporting Analyst
 
 to ensure compliance of the departments with all of QCB reporting requirements, both at the local and international levels. The incumbent will ensure preparation of periodic QCB regulatory reports, returns and requests to the regulatory authorities, in line with the guidelines, and support coordination efforts with QCB officials/ other regulators /internal stakeholders on matters pertaining to regulatory reporting.
 
 
 
 
 
 
 Detailed Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Verify and check daily Trial Balance report (867), and do the necessary action to rectify any difference, and coordinate / follow up w with IT if there is any fraction differences.
 </li>
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 Prepare daily CRS (Centralized Reporting System Report) and all its related tables, making sure all tables are tallying with the Balance Sheet, making sure to take the necessary action to rectify any difference if any.
 </li>
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 Prepare Financial ratios are accurate and tallying with daily CRS and submitted on time.
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 Prepare LDR (loan To Deposit Ratio) for H.O and foreign Branches are accurate and submitted on time.
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 Prepare daily credit ratio violation making sure data is accurate and penalties updated based on QCB guidelines.
 </li>
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 Prepare weekly Maturity Ladder report, making sure all source data files updated correctly and to coordinate with I.T and Treasury Back Office departments to get all related data, making sure all data submitted is tallying with CRS.
 </li>
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 Prepare weekly LCR report (Liquidity Coverage Ratio), making sure all source data files updated correctly and to coordinate with Financial Risk Department to get all related data, making sure all data submitted is tallying with CRS.
 </li>
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 Prepare monthly Investments &amp; Loans outside Qatar; by coordinating with Treasury Back Office department, making sure all data is tallying with NBS (New Monthly Balance Sheet) before submitting to QCB.
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 Prepare monthly Credit Facilities Public sector report and make sure its tallying with NBS before submitting to Credit department.
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 Prepare the unutilized facility report on daily and weekly basis, for H.O making sure it&rsquo;s tallying with CRS.
 </li>
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 Prepare foreign Currency balance sheet for local branches and foreign branches making sure it&rsquo;s tallying with consolidated NBS before submitting to QCB on a monthly basis, if assigned.
 </li>
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 Liaise with the respective departments to source and submit daily customer&rsquo;s deposits in line with the QCB guidelines within the timeframe prescribed, if assigned.
 </li>
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 Prepare daily Cash in safe, ATM, and making sure it is tallying with report 867 consolidated daily balance sheet before submitting to QCB.
 </li>
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 Prepare daily NPL (Non-Performing loans category) customer wise and coordinate with concern department/branches if there is any mistakes for Head office and foreign branches.
 </li>
 <li>
 Prepare daily Customer Deposits and Customer Facilities reports and make sure its tallying with consolidated daily Balance sheet report (867).
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 :
 
 
 
 
 <ul>
 <li>
 University graduate with a degree in Business or Banking or Finance or any other related discipline.
 </li>
 <li>
 Master&rsquo;s degree in Management any other related discipline will be an added advantage.
 </li>
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 05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
 </li>
 <li>
 Experience in regulatory reporting in banking industry.
 </li>
 </ul>
 
 
 
 
 
 Certifications
 
 
 
 
 
 <ul>
 <li>
 CPA / CMA / ACCA or equivalent qualifications would be useful
 </li>
 </ul>
</div>

Reporting Analyst

Vistas Global

<div><h2 class="jobSectionHeader">Job Description</h2>
We are seeking a detail-oriented and analytical Data Analyst to join the Retail team. The successful candidate will be responsible for transforming raw sales and activation data into meaningful insights that enhance retail performance and operational decision-making. This role involves developing interactive dashboards, conducting performance analyses, and collaborating closely with multiple departments to support data-driven strategies across all retail channels.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Design, develop, and maintain interactive dashboards and analytical reports in Power BI, Tableau, and Excel to monitor retail performance.</li>
<li>Analyze daily, weekly, and monthly data related to activations, sales, revenue, and commission achievements across retail outlets.</li>
<li>Extract, clean, and validate data from diverse sources to ensure accuracy and consistency.</li>
<li>Provide deep insights into store, advisor, and regional performance to support management in decision-making and strategy formulation.</li>
<li>Automate recurring reports and data processes to improve efficiency and reduce manual workload.</li>
<li>Collaborate with Retail, Finance, Marketing, and Business Intelligence teams to align data and reporting processes with overall business goals.</li>
<li>Monitor key performance indicators (KPIs) such as activations, ARPU, churn, device sales, and customer acquisition trends.</li>
<li>Ensure the highest standards of accuracy, integrity, and confidentiality in all data reporting.</li>
<li>Deliver clear, actionable insights through impactful data visualizations and management presentations.</li>
</ul><h2 class="jobSectionHeader">Skills</h2>
<ul><li>Advanced proficiency in Power BI, Tableau, and Microsoft Excel (including Power Query, complex formulas, and pivot-based automation).</li>
<li>Skilled in SQL and integrating multiple data sources for unified reporting and dashboard creation.</li>
<li>Strong analytical and problem-solving abilities with excellent attention to data accuracy and detail.</li>
<li>Ability to interpret complex datasets and present findings in a clear, business-oriented manner.</li>
<li>Strong communication and collaboration skills with cross-functional teams.</li>
<li>Ability to work under tight deadlines in a fast-paced retail environment.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Bachelor&rsquo;s degree in Data Analytics, Computer Science, Statistics, Economics, Information Systems, or a related field.</li>
<li>Minimum 2 &ndash; 4 years of experience as a Data Analyst, preferably within telecom or retail operations.</li>
<li>Demonstrated experience in developing dashboards, performance reports, and analytical tools for business intelligence.</li>
<li>This is a full-time position based in Qatar</li>
</ul>
Job ID: 19102501-114VG</div>

Data Analyst – Retail

The Pearl Gates

About the Role: We&rsquo;re looking for a skilled Financial Analyst to support our financial planning and performancemonitoring across all real estate operations. The ideal candidate will have a strong grasp of financial modeling, reporting, and strategic analysis within a fast-paced business environment.Responsibilities:<ul><li>Prepare and analyze financial statements, forecasts, and management reports.</li><li>Monitor departmental and project-level budgets, expenses, and profitability.</li><li>Conduct market research and feasibility studies for upcoming real estate projects.</li><li>Support strategic planning, investment evaluation, and ROI assessments.</li><li>Ensure compliance with accounting standards and company financial policies.</li><li>Collaborate with cross-functional teams to improve financial performance.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or related field (Master&rsquo;s preferred).</li><li>Minimum 3 years of experience as a Financial Analyst, preferably in real estate.</li><li>Strong proficiency in Excel and financial modeling tools.</li><li>Excellent analytical and communication skills.</li><li>Ability to work independently and meet tight deadlines.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Financial Analyst: 5 years (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Financial Analyst

Doha Bank

<div>The Reporting Analyst will assist the Senior Regulatory Reporting Analyst to ensure compliance of the departments with all of QCB reporting requirements, both at the local and international levels. The incumbent will ensure preparation of periodic QCB regulatory reports, returns and requests to the regulatory authorities, in line with the guidelines, and support coordination efforts with QCB officials / other regulators / internal stakeholders on matters pertaining to regulatory reporting.</div>

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2751 customer experience analyst jobs IN Qatar

Customer Experience Analyst

Real Estate Consultant

Senior Business Analyst

Reporting Analyst

Data Analyst – Retail

Financial Analyst

Reporting Analyst