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customer experience crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

MINDPICKED

<div>
 
 MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential.
 
 
 We specialize in middle and senior management recruitment in various sectors and countless job functions.
 
 
 We are looking for a
 
 Head of CRM
 
 for our client operating in the travel arrangements industry.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Creating, implementing, and continuously improving CRM strategy,
 </li>
 <li>
 Designing customer segmentation, lifecycle management, and loyalty strategies,
 </li>
 <li>
 Developing brand partnerships (banks, financial institutions, brands, partner companies) and managing integrated CRM campaigns,
 </li>
 <li>
 End-to-end planning of campaign management processes (ideation, setup, testing, measurement),
 </li>
 <li>
 Conducting A/B tests, analyzing customer behavior, and driving performance optimization,
 </li>
 <li>
 Developing Marketing Automation channels (email, SMS, push) and managing automation flows,
 </li>
 <li>
 Coordinating with IT to enhance CRM infrastructure and optimize processes,
 </li>
 <li>
 Leading, developing, and managing the goals of the CRM team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum
 
 7 years of experience in CRM
 
 and
 
 3 years in team management,
 
 </li>
 <li>
 Experience in tourism, e-commerce, retail, or service industries,
 </li>
 <li>
 Strong knowledge and hands-on experience with
 
 Microsoft Dynamics CRM / Dynamics 365,
 
 </li>
 <li>
 Experience in campaign management and developing brand partnerships,
 </li>
 <li>
 Data-driven mindset with strong analytical skills,
 </li>
 <li>
 Expertise in Marketing Automation, segmentation, and customer journey design,
 </li>
 <li>
 Experience with CRM platforms ,
 </li>
 <li>
 Strong communication, strategic thinking, and leadership skills,
 </li>
 <li>
 Good command of English (preferred).
 </li>
 </ul>
 
 
</div>

Head of CRM

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Mercedes-Benz Otomotiv

<div>
 
 
 Job Description
 
 
 <ul>
 <li>
 Develop and manage CRM communication campaigns across sales, after-sales, used car, and finance operations
 </li>
 <li>
 Coordinate and enhance communications with both potential and existing customers, while analyzing and reporting sales performance resulting from these interactions
 </li>
 <li>
 Strengthen customer relationships to increase brand awareness and loyalty through consistent and effective communication strategies
 </li>
 <li>
 Utilize and improve CRM systems, including customer databases, call center platforms, lead management, and tracking systems, ensuring data accuracy and system efficiency
 </li>
 <li>
 Plan and execute CRM activities, campaigns, and customer management processes within the defined CRM budget
 </li>
 <li>
 Identify and segment target audiences for campaigns to maximize effectiveness
 </li>
 <li>
 Oversee and monitor data privacy regulations (KVKK ) and lead management of agent bonus programs
 </li>
 <li>
 Ensure proper coordination in collecting, processing, and storing customer data in compliance with data privacy regulations (KVKK) and company policies
 </li>
 <li>
 Collaborate closely with product ownership teams at both MBO and HQ levels to track and adopt emerging digital tools
 </li>
 <li>
 Monitor end-to-end customer experience performance, taking corrective actions where necessary to ensure service excellence
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Business Informatics, Engineering, Marketing, Customer Relationship Management, or a related field
 </li>
 <li>
 Proven knowledge and hands-on experience with Salesforce Marketing Cloud and Google Analytics
 </li>
 <li>
 Preferably experienced in CRM systems, call center processes and marketing practices
 </li>
 <li>
 Excellent command of English, both written and spoken
 </li>
 </ul>
 
 
</div>

Van Customer Experience & Journey Coordinator

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 The candidate will join the store team located in Istanbul.
 
 
 The position will report directly to the Store Manager.
 
 
 
 
 
 
 MISSION
 
 
 
 The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI&rsquo;s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
 </li>
 <li>
 Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
 </li>
 <li>
 Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
 </li>
 <li>
 Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Ensure that the team proactively manage clienteling activities in coordination with CRM department;
 </li>
 <li>
 Acting as a brand ambassador, conveys the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
 </li>
 <li>
 Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
 </li>
 <li>
 Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
 </li>
 <li>
 Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
 </li>
 <li>
 Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
 </li>
 <li>
 Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
 </li>
 <li>
 Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
 </li>
 <li>
 Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
 </li>
 <li>
 Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales background: previous experience preferably in retail sector in similar role
 </li>
 <li>
 Strong communication skills, with the ability to listen actively and engage thoughtfully
 </li>
 <li>
 A problem solver who can identify issues, evaluate solutions, and make informed decisions
 </li>
 <li>
 A team player who values collaboration and can work towards common goals
 </li>
 <li>
 Effective time management, prioritizing tasks efficiently
 </li>
 </ul>
 
 
 
 
 Location: Istanbul
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
</div>

Assistant Store Manager - Istanbul

Hipodrom.com

<div>
 
 Hipodrom.com, with the agreement made by Hipodrom &Scedil;ans Oyunlar&inodot; Anonim &Scedil;irketi with the Turkish Jockey Club Association (TJK); has become the official virtual dealer for betting games on mutual and fixed odds races.
 
 
 Both the website and mobile applications of Hipodrom.com allow betting on all races.
 
 
 
 
 
 We&rsquo;re looking for a
 
 CRM &amp; Growth Manager
 
 who will own the entire customer lifecycle &mdash; from acquisition to retention &mdash; and design data-driven strategies that drive engagement, loyalty, and sustainable growth.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, or a related field from a reputable university.
 </li>
 <li>
 5+ years of proven experience in CRM, Growth, or Data Analytics &mdash; ideally in Betting, E-commerce, Fintech, iGaming, or Gaming industries,
 </li>
 <li>
 Strong leadership and people management background,
 </li>
 <li>
 Deeply analytical mindset and strategic problem-solving skills,
 </li>
 <li>
 Comfortable thriving in fast-paced, high-growth environments,
 </li>
 <li>
 Proficient in MS Office; knowledge of SQL is a strong plus,
 </li>
 <li>
 Open-minded, data-driven, and growth-obsessed &mdash; you see the story behind the numbers.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead cross-functional teams including CRM, Data Analytics, and Call Center operations,
 </li>
 <li>
 Manage data and analytics teams to build a robust infrastructure for dashboards, reporting, and actionable insights,
 </li>
 <li>
 Drive strategic decision-making by applying advanced analytics and statistical methods to large datasets,
 </li>
 <li>
 Develop and manage segmentation strategies (behavioral, monetary, etc.) to create targeted communications and relevant offers,
 </li>
 <li>
 Plan and optimize all lifecycle campaigns including cross-sell, up-sell, retention, pre-churn, and churn strategies,
 </li>
 <li>
 Oversee all internal communication channels (SMS, push notifications, in-app messages, pop-ups, etc.) to engage and activate existing users,
 </li>
 <li>
 Collaborate with Product, Marketing, and Tech Teams to enhance user engagement and conversion metrics.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Hybrid working model.
 </li>
 <li>
 Opportunity to work with a passionate and talented team in a unique industry.
 </li>
 <li>
 Career growth opportunities within a fast-growing company.
 </li>
 </ul>
 
 
 
 
 Customer Focus Result Oriented Communication and Collaboration Success Together and Teamwork Wellbeing &amp; Innovation &amp; Change Strategic Thinking Developing and Inspiring
 
 
 
 
 
 
 Linkedin &uuml;zerinden elektronik olarak iletece&gbreve;iniz ki&scedil;isel bilgileriniz, Hipodrom.com b&uuml;nyesinde olu&scedil;acak mevcut ve gelecek i&scedil;e al&inodot;m ihtiya&ccedil;lar&inodot; do&gbreve;rultusunda istihdam olanaklar&inodot;n&inodot;n de&gbreve;erlendirilmesi amac&inodot;yla 7 Nisan 2016 tarihli Resmi Gazete&rsquo;de yay&inodot;mlanan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda veri sorumlusu olarak taraf&inodot;m&inodot;zca i&scedil;lenecek ve veri taban&inodot;m&inodot;zda gizlilik i&ccedil;erisinde saklanacakt&inodot;r. Detayl&inodot; bilgiye internet sitemizde
 
 (https://www.hipodrom.com/aday-aydinlatma-metni)
 
 Ayd&inodot;nlatma Metni i&ccedil;erisindeki &ldquo;&Ccedil;al&inodot;&scedil;an Adaylar&inodot;&rdquo; alt ba&scedil;l&inodot;&gbreve;&inodot;ndan ula&scedil;abilirsiniz.
 
 
</div>

CRM & Growth Manager

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