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sales account manager

customer experience crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 CRM Manager
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
 </li>
 <li>
 Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
 </li>
 <li>
 Build a deep understanding of customer needs through research, data analysis, and insights,
 </li>
 <li>
 Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
 </li>
 <li>
 Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
 </li>
 <li>
 Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
 </li>
 <li>
 Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
 </li>
 <li>
 Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
 </li>
 <li>
 Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
 </li>
 <li>
 Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
 </li>
 <li>
 Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
 </li>
 <li>
 Design retention, upsell, and cross-sell strategies to grow customer value,
 </li>
 <li>
 Monitor sales performance and proactively recommend actions to support targets,
 </li>
 <li>
 Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
 </li>
 <li>
 Analyze campaign results and prepare regular performance reports and stakeholder presentations,
 </li>
 <li>
 Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BA/BS degree in a relevant field,
 </li>
 <li>
 Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
 </li>
 <li>
 Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
 </li>
 <li>
 Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
 </li>
 <li>
 High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
 </li>
 <li>
 Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
 </li>
 <li>
 Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
 </li>
 <li>
 Strong customer-centric mindset, balancing experience with commercial impact,
 </li>
 <li>
 Excellent written and spoken English,
 </li>
 <li>
 Advanced MS Office skills, especially Excel.
 </li>
 </ul>
 
 
</div>

CRM Manager

Christian Dior Couture

<div>
 Position
 
 
 This role will be responsible for managing and leading all commercial and operational activities for Dior Airport Store as well as leading the store team in line with Dior&rsquo;s unique client experience and welcoming principles. The role requires a hands-on approach to drive the business. The ideal candidate must have a strong background in premium customer service, team leadership, and retail operations, with a deep appreciation for high-end products and clientele. The Store Manager will be responsible
 
 
 for driving sales, delivering an exceptional in-store experience, and upholding the brand's image and values.
 
 
 Job responsibilities
 
 
 <ul>
 <li>
 Lead, motivate, and manage the store team to achieve sales goals and operational excellence.
 </li>
 <li>
 Recruit, train, and develop high-performing team members.
 </li>
 <li>
 Conduct regular performance reviews and provide coaching and feedback.
 </li>
 <li>
 Ensure the delivery of a world-class customer experience aligned with luxury service standards.
 </li>
 <li>
 Build and maintain long-term relationships with clients through CRM and clienteling strategies.
 </li>
 <li>
 Resolve customer concerns with professionalism and discretion.
 </li>
 <li>
 Drive sales performance by setting and monitoring KPIs.
 </li>
 <li>
 Analyze business reports to identify trends and opportunities for growth.
 </li>
 <li>
 Collaborate with marketing and visual teams to execute seasonal campaigns and events.
 </li>
 <li>
 Oversee all daily store operations, including inventory control, cash management, and
 
 
 </li>
 </ul>
 compliance.
 
 
 <ul>
 <li>
 Ensure adherence to company policies, and visual merchandising guidelines.
 </li>
 <li>
 Maintain store presentation and cleanliness to the highest luxury standards.
 
 
 </li>
 </ul>
 Profile
 
 
 Education: Bachelor&rsquo;s Degree is a must; MBA would be an asset
 
 
 Language: Excellent command of spoken and written English
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 8-10 years of experience in a retail management role, preferably in luxury or premium retail.
 </li>
 <li>
 Proven track record of achieving sales targets and delivering exceptional customer service and
 
 
 </li>
 </ul>
 clientele.
 
 
 <ul>
 <li>
 Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
 </li>
 <li>
 Proficient in retail business systems (POS, CRM, inventory management).
 </li>
 <li>
 Passion for luxury fashion, design, or lifestyle products.
 </li>
 <li>
 Previous airport store management experience is an asset.
 </li>
 </ul>
</div>

Store Manager İstanbul Airport

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Odeabank

<div>
 
 
 Qualifications :
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Business, Marketing, Economics, or Engineering. (preferably in Engineering)
 
 
 &bull; Minimum 7+ years of experience in digital marketing, performance media, media buying operations
 
 
 &bull; Experience in finance, telecom, or other large-scale corporate sectors.
 
 
 &bull; Advanced knowledge of Google Ads, Meta, DV360, TikTok, Adjust, Analytics, Tag Manager, and QlikSense.
 
 
 &bull; Proficient in SEO and web analytics tools (Google Search Console, Ahrefs, Semrush).
 
 
 &bull; Strong analytical mindset with expertise in ROI, CPA, LTV, and acquisition metrics.
 
 
 &bull; Experience with MMM, attribution modeling, and data-driven optimization.
 
 
 &bull; Ability to connect analytical insights with creative strategy and performance.
 
 
 &bull; Excellent leadership, communication, and stakeholder management skills.
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Job Description :
 
 
 
 
 
 
 &bull; Develop and implement end-to-end digital marketing strategies aligned with the bank&rsquo;s growth goals, managing media buying, performance marketing, and customer acquisition.
 
 
 &bull; Plan and optimize investments across programmatic, social, video, and aggregator platforms; monitor key KPIs (CPL, ROI, active customer acquisition, etc.)
 
 
 &bull; Work closely with media agencies and tech partners to ensure seamless campaign execution and optimization.
 
 
 &bull; Analyze performance via tools like Adjust, DV360, QlikSense, and Tag Manager, generating data-driven insights and reports for senior management.
 
 
 &bull; Manage audience segmentation and conversion tracking through DMP,CRM and CDP platforms.
 
 
 &bull; Leverage MMM, multi-touch attribution, and A/B testing results to maximize efficiency and ROI.
 
 
 &bull; Collaborate with content and UX teams to translate insights into creative improvements and stronger conversion messaging.
 
 
 &bull; Oversee SEO, analytics, and UX performance of digital assets; plan initiatives to boost organic visibility and engagement.
 
 
 &bull; Manage digital budgets effectively, linking campaign results to acquisition and conversion goals.
 
 
 &bull; Ensure alignment of digital marketing strategies with brand, product, and campaign objectives across teams.
 
</div>

Digital Marketing Assistant Manager

Henkel

<div>
 
 About this Position
 
 This role is responsible for leading key automotive OEM accounts in Turkey, aligning local execution with global strategies, and acting as the primary customer interface for commercial and technical topics. You will identify customer needs, drive new business opportunities, and support solution development in collaboration with Regional and Global KAMs. Additionally, you will execute account plans, manage CRM processes, and ensure sustainable growth in the Turkish automotive OEM market.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Leading automotive accounts in Turkey in line with Global OEM Strategies by Regional and Global KAMs
 </li>
 <li>
 Directly reporting to Automotive OEM Turkey Sales Manager
 </li>
 <li>
 Steering the OEM business with Global KAMs, Regional KAMs and to execute global and regional strategies in related OEMs locally
 </li>
 <li>
 Identifying needs of customers and finding accurate solution as a first point of contact with Global Technical teams,
 </li>
 <li>
 Regional and Global KAMs according to the necessity.
 </li>
 <li>
 Identifying business potentials in Turkey in related accounts and inform Technical Team and KAMs to develop a product according to needs of customer.
 </li>
 <li>
 Developing sales activities for the assigned customer portfolio across Turkey
 </li>
 <li>
 Preparing and implementing action plan to develop sales, increase the profit, and gain market share
 </li>
 <li>
 Executing customer roadmap and managing the closure respective CRM tool (ACE)
 </li>
 <li>
 Traveling around Turkey to participate in the trials of the customers in case of business necessities and analyzing market trends
 </li>
 <li>
 Performing forecasting and planning analysis for sustainability of stocks
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 University degree in Engineering or related departments
 </li>
 <li>
 4 to 6 years of experience in technical sales
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 Strong communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels
 </li>
 <li>
 Result oriented, self-motivating and team player
 </li>
 <li>
 Fluent in English both spoken and written
 </li>
 <li>
 Valid driving license and flexible for traveling
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Associate Key Account Manager - Bus & Truck

Amgen

<div><h1 class="jobSectionHeader">PRODUCT MANAGER (Inflammation)</h1>
Job Description
Product Manager (Inflammation) will be reporting to Commercial Director and his/her main responsibilities will be as follows:<ul><li>
Leads country brand plan development and tactical implementation and owns brand strategy from idea to implementation and monitoring to reach corporate and business goals</li><li>
Leads the brand team and owns the brand agenda by partnering with cross-functional teams including Medical, VA&amp;P, Regulatory, Sales, Finance, Congress &amp; Events, and other related functions &amp; stakeholders to maximize the brand performance as one team</li><li>
Develops and excels strong customer experience across all channels for both internal and external key stakeholders</li><li>
Conducts regular market analysis, develops deep understanding on business dynamics, patient &amp;HCP journey with also tracking the competitive environment and leveraging the growth opportunities</li><li>
Gathers continuous actionable insights for both strategic and tactical action development and enhancement with the support of field insights, customer experience, primary and secondary data sets and information</li><li>
Assumes the responsibility for sales and Opex forecasts, financial planning, market, and brand analysis</li><li>
Plans, executes, and monitors seamless omni-channel customer and disease awareness experience with orchestrating context and content thru multiple channels including social media</li><li>
Actively collaborates and co-creates in joint processes and projects with other marketing colleagues</li><li>
Partners with the field force to drive the brand strategies and tactics, congress and events excellence, customer journey touchpoints, message delivery with aspirational branding</li><li>
Partners with global and regional marketing teams to implement global to local effectively and proactively shares local best/better practices with global teams</li><li>
Manage and work with external vendors and Amgen Global Service Centers to gather necessary services and develop creatives for both digital and physical</li></ul><h1 class="jobSectionHeader">
Base Requirements:</h1><ul><li>
Bachelor&rsquo;s degree (Master&rsquo;s Degree would be a plus)</li><li>
Preferably 2+ years of experience in commercial or customer-face functions with track-record of success</li><li>
Demonstrates industry knowledge and strong commercial attitude</li><li>
Applies advanced communication and presentation skills, communicates effectively at all levels both internally and externally and (inter-) nationally</li><li>
Demonstrates leader and can-do attitude with excellent engagement skills</li><li>
Demonstrates strategic and systematic thinking, analytical approach, excellence in operations management</li><li>
Demonstrates strong organizational and time management skills; multi-tasks effectively; delivers on commitments in a timely manner with high quality</li><li>
Ability to deal with ambiguity and manage time pressure well, takes initiative and acts pro-actively, enthusiastically, and creatively</li><li>
Applies innovation and digital in subjects such as Customer360, omni-channel marketing, agile and digital health.</li><li>
Solid financial and operational planning skills</li><li>
Experience with information systems (CRM databases, IQVIA and MS Office)</li><li>
Fluency in English and Turkish, both oral and written communications</li></ul></div>

Inflammation Product Manager

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