sales manager

customer service specialist Jobs in Turkey

customer service specialist

crm uzmanı

customer care specialist, operations Jobs in Turkey

customer care specialist, operations

customer service professional Jobs in Turkey

customer service professional

customer experience crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

InfoSEC

<div>
 
 
 Company Description
 
 
 
 At InfoSEC, we are at the forefront of cybersecurity, providing innovative solutions and strategic partnerships. We ensure that our customers receive premier security solutions and bring AI-driven cybersecurity innovations to protect against sophisticated threats. Our roundtables and large-scale events serve as think tanks where cybersecurity experts collaborate and push boundaries.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 Recruitment will be made for 2 different positions;
 
 
 
 
 
 <ul>
 <li>
 
 Enterprise Sector Sales Account Manager
 
 </li>
 <li>
 
 Finance Sector Sales Account Manager
 
 </li>
 </ul>
 
 
 
 
 This is a full-time hybrid role of Sales Account Manager located in Istanbul, T&uuml;rkiye. The Sales Account Manager will be responsible for day-to-day account management tasks, including customer satisfaction, lead generation, and providing exceptional customer service. Effective communication skills are essential for building and maintaining strong relationships with clients.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Knowledge of cybersecurity and IT industry
 </li>
 <li>
 Strong customer satisfaction, account management, and customer service skills
 </li>
 <li>
 Proven experience in lead generation and sales
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in MS Office and CRM software
 </li>
 <li>
 Bachelor's degree in Business Administration, Sales, or related field
 </li>
 </ul>
</div>

Sales Account Manager

Sanction Scanner

<div>
 
 Join Sanction Scanner as an Sales Manager!
 
 
 
 At
 
 Sanction Scanner
 
 - 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner - we help financial institutions in 70+ countries fight financial crime with our compliance solutions. We're now looking for a
 
 customer-focused Sales Manager
 
 to drive client growth, ensure renewals, and maximize long-term partnerships.
 
 
 
 🌟 Why You'll Love Working with Us
 
 
 
 <ul>
 <li>
 Customer Impact: Work closely with leading banks, fintechs, and financial institutions, helping them achieve compliance excellence.
 </li>
 <li>
 Growth &amp; Retention Role: Drive renewals, upsells, and cross-sells to expand our footprint within existing accounts.
 </li>
 <li>
 Collaborative Culture: Partner with sales, product, and customer success to deliver maximum client value.
 </li>
 <li>
 International Reach: Manage relationships across diverse regions and industries
 
 
 </li>
 </ul>
 
 📋 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Client Relationship Management: Serve as the trusted advisor for assigned accounts, building and maintaining long-term relationships.
 </li>
 <li>
 Renewal Ownership: Proactively manage contract renewals, ensuring customer satisfaction and retention.
 </li>
 <li>
 Upsell &amp; Cross-Sell: Identify opportunities to expand product adoption (e.g., ongoing monitoring, adverse media, case management).
 </li>
 <li>
 Strategic Account Planning: Develop tailored growth plans aligned with clients' business objectives and industry needs.
 </li>
 <li>
 Customer Advocacy: Represent client feedback internally, influencing product roadmap and support priorities.
 </li>
 <li>
 Pipeline &amp; Forecasting: Track renewals, upsell opportunities, and revenue forecasts in CRM (HubSpot).
 </li>
 <li>
 Collaboration: Work closely with Customer Success Managers to deliver value and seamless onboarding
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 🎓 What We're Looking For
 
 
 
 <ul>
 <li>
 Experience: Minimum 2+ years in B2B SaaS account management, ideally within enterprise/financial services.
 </li>
 <li>
 Proven Success: Track record in renewals and expansions with measurable impact.
 </li>
 <li>
 Relationship Builder: Skilled in trust-based stakeholder engagement, including senior executives.
 </li>
 <li>
 Language Skills: Excellent written and spoken English; additional languages are a plus.
 </li>
 <li>
 Analytical Mindset: Ability to connect client ROI with product adoption.
 </li>
 <li>
 CRM Proficiency: Experience with HubSpot or similar platforms
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Compensation Package - NET salary with performance-based bonus tied to renewals/upsells.
 </li>
 <li>
 Meal compensation for a nutritious lunch.
 </li>
 <li>
 Comprehensive health benefits.
 </li>
 <li>
 Recognition &amp; Reward Culture - your impact on growth will be celebrated.
 </li>
 <li>
 Training &amp; development budget.
 </li>
 <li>
 Digital membership support.
 </li>
 <li>
 Flexible dress code &amp; international work environment.
 </li>
 <li>
 Work with a talented, award-winning team shaping the future of RegTech
 
 
 </li>
 </ul>
 We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.
</div>

Sales Manager

<div><h3 class="jobSectionHeader">Join Sanction Scanner as an Sales Manager!</h3>
At Sanction Scanner &ndash; 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner &ndash; we help financial institutions in 70+ countries fight financial crime with our compliance solutions. We&rsquo;re now looking for a customer-focused Sales Manager to drive client growth, ensure renewals, and maximize long-term partnerships.<h3 class="jobSectionHeader">
 Why You'll Love Working with Us</h3><ul>
<li>Customer Impact: Work closely with leading banks, fintechs, and financial institutions, helping them achieve compliance excellence.
</li><li>Growth &amp; Retention Role: Drive renewals, upsells, and cross-sells to expand our footprint within existing accounts.
</li><li>Collaborative Culture: Partner with sales, product, and customer success to deliver maximum client value.
</li><li>International Reach: Manage relationships across diverse regions and industries.</li>
</ul><h3 class="jobSectionHeader">
 What You&rsquo;ll Be Doing</h3><ul>
<li>Client Relationship Management: Serve as the trusted advisor for assigned accounts, building and maintaining long-term relationships.
</li><li>Renewal Ownership: Proactively manage contract renewals, ensuring customer satisfaction and retention.
</li><li>Upsell &amp; Cross-Sell: Identify opportunities to expand product adoption (e.g., ongoing monitoring, adverse media, case management).
</li><li>Strategic Account Planning: Develop tailored growth plans aligned with clients&rsquo; business objectives and industry needs.
</li><li>Customer Advocacy: Represent client feedback internally, influencing product roadmap and support priorities.
</li><li>Pipeline &amp; Forecasting: Track renewals, upsell opportunities, and revenue forecasts in CRM (HubSpot).
</li><li>Collaboration: Work closely with Customer Success Managers to deliver value and seamless onboarding.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
 What We&rsquo;re Looking For</h3><ul>
<li>Experience: Minimum 2+ years in B2B SaaS account management, ideally within enterprise/financial services.
</li><li>Proven Success: Track record in renewals and expansions with measurable impact.
</li><li>Relationship Builder: Skilled in trust-based stakeholder engagement, including senior executives.
</li><li>Language Skills: Excellent written and spoken English; additional languages are a plus.
</li><li>Analytical Mindset: Ability to connect client ROI with product adoption.
</li><li>CRM Proficiency: Experience with HubSpot or similar platforms.</li>
</ul>Benefits<ul>
<li>Competitive Compensation Package &ndash; NET salary with performance-based bonus tied to renewals/upsells.
</li><li>Meal compensation for a nutritious lunch.
</li><li>Comprehensive health benefits.
</li><li>Recognition &amp; Reward Culture &ndash; your impact on growth will be celebrated.
</li><li>Training &amp; development budget.
</li><li>Digital membership support.
</li><li>Flexible dress code &amp; international work environment.
</li><li>Work with a talented, award-winning team shaping the future of RegTech.</li>
</ul>We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.</div>

AZELIS

<div><div>People. Talented, resilient, and passionate. Honest, humble, and respectful. Striving to make the world a better place by formulating for our planet&rsquo;s change makers, our people ignite the magic we make at our labs and constantly pursue ways to inspire our customers and move us forward in our journey toward innovation through formulation.</div><div>
The people at Azelis embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. We are a team united in passion, vision, and values. And we believe that we can work together to achieve everything we set our minds to.</div><div>
Our industry is ready for disruption, and we are looking for enthusiastic and innovative people who are thirsty for a challenge to join us and make a difference.</div><div>
Are you here for the change makers? You&rsquo;ve come to the right place&hellip;</div><div></div><div>
Azelis is a leading global distributor of specialty chemicals and innovative ingredients, representing first-class manufacturers across various industries.</div><div>
Founded in 2001, the company has grown both organically and through acquisitions.</div><div>
We employ almost 4,000 people globally in 63 countries and 117 offices across EMEA, Americas and APAC.</div><div></div><div>
We are looking for a Sales Support Specialist for the Turkiye Pharma &amp; Healthcare Sales team who will be responsible for customer relations.</div><div>
Mission</div><div></div><div>
Support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.</div><div></div><div>
Main Accountabilities</div><div></div><ul><li>
Act as direct point of contact for Pharmaceutical and Nutraceutical customers</li><li>
Prepare sales prices for the Sales Managers where needed</li><li>
Follow-up on customer satisfaction</li><li>
Prepare monthly sales statistics</li><li>
Follow up orders and make smart delivery plans</li><li>
Manage customer requests for samples local and inter-company and follow-up</li><li>
Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)</li><li>
Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers</li><li>
Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ...)</li><li>
Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship</li><li>
Translate the Group&rsquo;s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs</li></ul><div></div><div>
Experience, Skills &amp; Education</div><ul><li>
Commercial, enterpreneural and dynamic mindset</li><li>
Technical affinity and interest</li><li>
IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, &hellip;)</li><li>
English and local language</li><li>
Legal and quality driven</li><li>
Self-starter &ndash; Passionate about achieving goals/targets</li><li>
Understanding of customer and market dynamics and requirements</li><li>
Strong relationship building and negotiation skills</li><li>
Excellent organisational skills, structured</li><li>
Teamplayer</li><li>
Strong communication skills</li></ul><div></div><div>
Reporting line and organisational level</div><div></div><ul><li>
Commercial Manager, Business Manager</li></ul></div>

Sales Support Specialist (Hybrid)

Maximum Property

<div>
 Maximum Property Careers
 
 
 Join Maximum team for the maximum professional experience.
 
 
 Maximum Property Careers
 
 
 Join Maximum team for the maximum
 
 
 professional experience.
 
 
 Open Roles
 
 
 
 Property Consultant
 
 
 
 at Maximum property (View all jobs)
 
 
 
 Full Time
 
 
 
 
 Position Summary
 
 
 
 As a Property Consultant you will be responsible for selling property by Communicating with clients to provide consultations. You will be tasked with growing our customer base by contacting leads and Following up with Current and potential customers..
 
 
 
 Responsibilities And Duties
 
 
 
 <ul>
 <li>
 Daily calls to potential leads and customers on the internal CRM.
 </li>
 <li>
 Keeping a strong follow up with customers through calls, whats-app, email, texts, etc.
 </li>
 <li>
 Finding new ways to find potential buyers.
 </li>
 <li>
 Attend trainings, presentations conducted in the department.
 </li>
 <li>
 Obtain Updates and offers from construction company/agencies.
 </li>
 <li>
 Complete tasks assigned by the direct manager.
 </li>
 <li>
 Present suitable offers to customers.
 </li>
 <li>
 Create lists for sale properties, with information location, features, square footage, etc.
 </li>
 <li>
 Other duties related to job.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 BSc in business or any related field /High school degree.
 </li>
 <li>
 1-2 years Proven work experience as customer service representative
 </li>
 <li>
 Experience in real estate field (is a must).
 </li>
 <li>
 Strong knowledge with CRM systems and practices.
 </li>
 <li>
 Fluency in English, in addition to Mother tongue.
 
 
 </li>
 </ul>
 
 Other Capabilities
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently combined with excellent interpersonal skills.
 </li>
 <li>
 Time- management, multitask and patient person
 </li>
 <li>
 Ability to respond and dealing with different types of characters
 </li>
 <li>
 Effective Telephone Communication Skills.
 </li>
 <li>
 Pleasant and trustworthy
 
 
 </li>
 </ul>
 Resume/CV
 
 
 Cover Letter
 
 
 Notifications
</div>

Property Consultant

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

Explore 2033+ Customer experience crm manager in Turkey this October. Find roles across top companies and apply now to boost your career.

2033 customer experience crm manager jobs IN Turkey

Customer Experience (CRM) Manager

Sales Account Manager

Sales Manager

Sales Manager

Sales Support Specialist (Hybrid)

Property Consultant

CRM & Data Analytics Manager