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customer care specialist, operations Jobs in Turkey

customer care specialist, operations

customer service specialist

Johnson Controls

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

Kraft Heinz

<div>
 
 Job Description
 
 
 
 
 About Job
 
 
 
 We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.
 
 
 
 About The Role
 
 
 
 In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.
 </li>
 <li>
 Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.
 </li>
 <li>
 Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.
 </li>
 <li>
 OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.
 </li>
 <li>
 Dealing with customer queries (price enquiries- tracking of orders etc.)
 </li>
 <li>
 Driving service excellence through customer service team in order to meet or exceed customer service expectations.
 </li>
 <li>
 Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.
 </li>
 <li>
 Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree is in Engineering- Business Management- International Trade or relevant degrees.
 </li>
 <li>
 1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)
 </li>
 <li>
 Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to communicate with excellence and simplify issues in comprehensive plan for action
 </li>
 <li>
 Advanced knowledge of SAP OTC processes- ERP Programs
 </li>
 <li>
 Preferably fluent in English
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 
 
 No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
 
 
 Our Culture of Ownership, Meritocracy &amp; Collaboration
 
 
 We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
 
 
 Location(s)
 
 
 Istanbul Branch
 
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

BASF

<div></div><div><div><div>Location: Ataşehir
JG: 3
Would you like to work with us for 6 months for our Customer Service Specialist(Temporary) position?</div></div><div><div><h2 class="jobSectionHeader">
QUALIFICATIONS</h2></div><div><ul><li>
Degree in logistics, supply chain or other comparable area and ideally first relevant experience</li><li>
Ability to work with MS Office packages; knowledge of SAP S/4 is a plus</li><li>
Strong customer orientation and responsible attitude</li><li>
Fluent Turkish and English language skills both written and spoken</li></ul></div></div><div><div><h2 class="jobSectionHeader">
RESPONSIBILITIES</h2></div><div><ul><li>
Order entry (orders received via Refinity &ndash; follow up on errors if occur)</li><li>
Transmit ordered materials in PR &agrave; create PO towards M&uuml;nster</li><li>
Book goods receipt, once goods arrive in TR</li><li>
Align with GB and customs that customs is done</li><li>
Deliver sales order in company, book goods issue to distributor</li><li>
Contact partner for distributor</li><li>
Sales order related tasks (NC, returns, follow up back orders, price list loading etc.)</li></ul></div></div></div>

Customer Service Specialist (Temporary)

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Uzman

DFDS

<div>
 
 DFDS is looking for a
 
 Customer Services Specialist
 
 to strengthen our logistics operations and ensure excellent customer experience.
 
 
 
 
 
 
 Be part of the movement &ndash; and play your part.
 
 
 
 
 
 
 In This Role, You Will:
 
 
 
 
 
 As a
 
 Customer Services Specialist
 
 at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Monitor customer operations to ensure smooth processing of documents, transportation, and information flow
 </li>
 <li>
 Track operational changes and communicate timely and accurate updates to both internal teams and customers
 </li>
 <li>
 Monitor customer order volumes, take proactive actions, and provide feedback to management
 </li>
 <li>
 Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum 2 years of experience in logistics operations or customer service
 </li>
 <li>
 Strong skills in customer relationship management
 </li>
 <li>
 Hands-on experience with at least one ERP program
 </li>
 <li>
 Fluent in English (French or German is a plus)
 </li>
 <li>
 Proficient in Excel and reporting techniques
 </li>
 <li>
 Confident in delivering presentations and managing customer meetings
 </li>
 <li>
 Analytical, strategic, and solution-oriented mindset
 </li>
 <li>
 Strong communication and interpersonal skills; team player with a proactive attitude
 </li>
 </ul>
 
 
</div>

Customer Services Specialist (Road Transport)

TechBiz Global GmbH

<div>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an IT Help Desk specialist specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.<div> 
What you will do: 
You are the control center of our IT service operations. 
Daily Responsibilities: 
<ul><li>Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.</li><li>Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.</li><li>Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.</li><li>Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.</li><li>Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.</li><li>Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.</li></ul></div><div> 
Requirements: 
Must-Haves: 
✅ You love organization &ndash; planning, coordinating, and keeping track of multiple things at once energizes you. 
✅ Careful and structured work style &ndash; you're reliable and take ownership of your tasks. 
✅ Solution-oriented mindset &ndash; when problems arise, you find ways to fix them. 
✅ Strong service awareness &ndash; customer satisfaction is important to you. 
✅ Excellent communication skills &ndash; you can talk to customers and technicians clearly and professionally. 
✅ Team player attitude &ndash; you work well with others and support your colleagues. 
✅ German proficiency (B1+ minimum) &ndash; you can communicate effectively with German-speaking customers and colleagues. 
Nice to Have: 
<ul><li>Previous experience in dispatcher, coordinator, or customer service roles.</li><li>Familiarity with ticketing systems or dispatch software.</li></ul> 

What We Offer 
<ul><li>100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.</li><li>Full-Time Position: A stable, permanent job with regular hours.</li><li>Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.</li><li>Professional Onboarding: We will teach you everything you need to know about our systems and processes.</li><li>Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.</li></ul></div></div>

IT Help Desk Specialist(German speaking)

Explore 1325+ Customer service specialist in Turkey this December. Find roles across top companies and apply now to boost your career.

1325 customer service specialist jobs IN Turkey

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist (Temporary)

Uzman

Uzman

Customer Services Specialist (Road Transport)

IT Help Desk Specialist(German speaking)