administrative affairs specialist

1st level service desk agent Jobs in Turkey

1st level service desk agent

customer care representative Jobs in Turkey

customer care representative

customer experience/call center specialist (global travel platform) Jobs in Turkey

customer operations executive Jobs in Turkey

customer operations executive

customer service specialist

SIEGWERK

<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
At Amazon we&rsquo;re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us.<br>
<br>
Amazon Vendor Services (AVS) is a paid Business-to-Business (B2B) service that aims to help strategic brands partner with Amazon to grow their business.<br>
<br>
As a Brand Specialist, you will gain 360-degree exposure to all areas of e-commerce at Amazon T&uuml;rkiye, owning the relationship with your brand and structuring with them a short and long term strategy oriented at brand&rsquo;s growth and Customer Satisfaction. You will act as consultant driving selection and promotional activities, monitor and work on success metrics on a daily basis, and ensure the brand&rsquo;s experience of the AVS demonstrates our customer obsession.
<br>
<br>
Furthermore, you will be working together with different stakeholders to implement new ideas and processes within Amazon T&uuml;rkiye &amp; Europe, such as (Product) Category Management, Supply Chain management, Finance and Marketing; developing your skills and future career.<br>
<br>
Could you embrace the challenge of being a Brand Specialist at Amazon? Are you looking for a diverse and international environment? Amazon offers you the chance to build up your own network on a European level by participating in community events such as team activities or by joining some of our affinity groups. Being a Brand Specialist is the starting point to accelerating your professional growth within a global leader in e-commerce.
<br>
<br>
Come build the future with us!<br>
<br>
Key job responsibilities<br>
<ul><li>Core Service: Use your knowledge in deep data analytics to identify T&uuml;rkiye industry opportunities and provide recommendations to improve overall business performance through the use of Amazon programs to drive long term benefit.</li><li>Availability &amp; Operational Excellence: Drive EU Supply Chain operational excellence initiatives by reducing costs, defects, lead times, and by managing stock in our fulfilment centre.</li><li>Promotion &amp; Funding: Provide recommendations for the brand&rsquo;s marketing and advertising campaigns to promote new products, increase traffic and improve conversion. Plan, implement and manage promotional activities for Amazon events such as Prime Day where you will help your brands to generate sales. On top of that, you will drive brand weeks with you vendors and work closely with Amazon Advertising to explore further marketing opportunities we have.</li><li>Selection &amp; IDQ: Help grow selection by managing the launch of new products and improving discoverability. You will identify product gaps, onboard the new products and be responsible for the ramp up of these products, as well as improve the customer journey on Amazon (i.e.: performing walk the store session, competitor benchmarking, create enhanced content on detail pages).</li></ul><br>
A day in the life<br>
Interested in what a day in life of a Brand Specialist looks like? Check out the following videos to gain more insight into the role and team:<br>
<br>
1) Brand Specialists at Amazon - Jump Right In: https://www.youtube.com/watch?v=C4wafOkhayA<br>
2) Brand Specialists at Amazon. What do they do? https://www.youtube.com/watch?v=fYaySG_trNY</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor&rsquo;s Degree</li><li>Fluency in English and Turkish</li><li>Professional (non-internship) experience in Marketing, Sales, Buying, Project Management, Supply Chain or Consulting.</li><li>Knowledge in MS Office programs (e.g. Excel, PowerPoint)</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Master's Degree</li><li>Strong business acumen and analytical skills</li><li>Knowledge of a third language</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Brand Specialist, Amazon Vendor Services (AVS)

Pearson

<div><p>Geo Advanced Role specialist for T&uuml;rkiye:
</p><p>The Advanced Specialist, Geo Marketing will lead the development and execution of market-focused initiatives across the PTE and Institutional in T&uuml;rkiye. The role serves as the local marketing lead, translating regional strategies into market-relevant actions that strengthen customer engagement, support business growth, and enhance channel performance.
</p><p>This position requires strong commercial and marketing acumen, the ability to influence cross-functional stakeholders, and a deep understanding of market dynamics. This is a regional role that will work closely with sales, Channel Management and Global marketing teams Marketing to identify opportunities, develop account and market plans, and drive execution of initiatives.
</p><p>The position does not have direct people management responsibility but is expected to provide leadership and coordination across multiple stakeholders and projects within the Turkish market.
</p><p><b>Key Responsibilities
</b></p><ul><li><p>Serve as the primary marketing contact for T&uuml;rkiye across regional and local stakeholders.
</p></li><li><p>Execute local brand and marketing initiatives that strengthen awareness and understanding of Pearson's value proposition.
</p></li><li><p>Ensure consistent execution of brand guidelines across all customer-facing activities and materials.
</p></li><li><p>Lead the localization and adaptation of global and regional marketing collateral for the Turkish market.
</p></li><li><p>Coordinate market-facing communications, thought leadership opportunities, and customer engagement activities.
</p></li><li><p>Support market presence through conferences, industry events, institutional forums, and partner activities.
</p></li><li><p>Support sales and channel teams through the execution of market activation initiatives that generate customer engagement and business opportunities.
</p></li><li><p>Develop and execute segment-specific marketing activities aligned to PTE and Institutional.
</p></li><li><p>Partner with sales teams to prioritize opportunities, support customer journeys, and strengthen conversion efforts.
</p></li><li><p>Support and collaborate with strategic distributors to implement local marketing and customer engagement plans.
</p></li></ul><p><b>Required
</b></p><ul><li><p>Bachelor's degree in Marketing, Business, Economics, or a related field.
</p></li><li><p>4&ndash;7 years of experience in marketing, trade marketing, market development, customer marketing, channel marketing, or a similar commercial role.
</p></li><li><p>Experience working with distributors, institutional customers, or channel partners.
</p></li><li><p>Strong analytical and business planning capabilities.
</p></li><li><p>Demonstrated ability to manage multiple stakeholders and influence across functions.
</p></li><li><p>Strong communication, presentation, and project management skills.
</p></li><li><p>Fluency in Turkish and English.
</p></li></ul><p><b>Preferred
</b></p><ul><li><p>Experience leading market-level initiatives within an international organization.
</p></li><li><p>Experience supporting account planning and business growth strategies.
</p></li><li><p>Knowledge of the Turkish education, assessment, learning, or institutional landscape (if applicable).
</p></li><li><p>Experience working in matrix organizations with regional and global stakeholders.
</p></li></ul><p><b>Who we are:
</b></p><p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
</p><p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
</p><p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
</p><p><b>Job: </b>Marketing
</p><p><b>Job Family: </b>GO_TO_MARKET
</p><p><b>Organization: </b>Corporate Marketing &amp; Communications
</p><p><b>Schedule: </b>FULL_TIME
</p><p><b>Workplace Type: </b>Remote
</p><p><b>Req ID: </b>24582</p></div>

Advanced Specialist, Geo Marketing

Randstad

Türkiye’nin tüm illerinden başvuru yapılabilir, pozisyon %100 evden çalışma imkânı sunmaktadır.
<br><br>
Danışmanlığını yapmakta olduğumuz global müşterimiz için projelerinde görevlendirilmek üzere "Hollandaca Bilen Müşteri Temsilcisi"arayışımız bulunmaktadır.
<br><br>
<b>Sunulan Olanaklar:</b><br>
%100 evden çalışma imkânı
<br><br>
Tam zamanlı veya yarı zamanlı çalışma seçenekleri
<br><br>
500€'ya kadar hoş geldin bonusu
<br><br>
Özel sağlık sigortası (ikinci aydan itibaren)
<br><br>
Yemek ve internet desteği
<br><br>
Bonus ve prim sistemi
<br><br>
Taşınma paketi (yurt dışından gelen adaylar için konaklama, uçuş ve emlak giderlerini kapsar)
<br><br>
Eğitim sürecinde SGK başlangıcı
<br><br>
Uzun vadeli, belirsiz süreli sözleşme
<br><br>
Online eğitim süreci (2-3 hafta) ve gerekli donanım desteği
<br><br>
<b>İş Tanımı:</b><br>
Sizi arayan müşterilere telefonda hizmet sunacaksınız.
<br><br>
Müşterinin bir arızası olduğunda birlikte telefonda çözüme ulaştıracaksınız.
<br><br>
Çözüme ulaştıramadınız mı? O zaman bir geri bildirim randevusu ayarlıyor veya çağrıyı doğru departmana aktarıyorsunuz.
<br><br>
<b>Nitelikler:</b><br>
Sözlü ve yazılı olarak çok iyi derecede Hollandaca bilgisi
<br><br>
Müşteri odaklılık ve problem çözme becerisi
<br><br>
Haftalık en az 24, en fazla 45 saat çalışabilme esnekliği
<br><br>
Eğitim sürecinde haftada 40 saat müsaitlik
<br><br>
Hafta sonu vardiyalarında dönüşümlü çalışabilme
<br><br>
Çağrı merkezi deneyimi tercih sebebi olmakla birlikte zorunlu değildir

Hollandaca Bilen Müşteri Temsilcisi (Remote)

Ülker

<div>
 <p>
  At &Uuml;lker - part of pladis Global, we all know what it means to &lsquo;bring it&rsquo;. Whether it&rsquo;s our passion, team spirit or go-getting attitude. Our courage. Our ownership. Our whole selves. Our care and compassion. We bring it. Day in, day out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &Uuml;lker stands as a leading food company in T&uuml;rkiye and its region, supported by its successful international operations. Our 16,000 colleagues &ndash; across our global network of bakeries, distribution sites and offices &ndash; each with their own unique, diverse experience of happiness, come together with one shared purpose: to bring happiness with every bite, we say: &ldquo;Winning feels good, winning together feels better!&rdquo;
 </p>
 <p>
  <br/>
 </p>
 <p>
  pladis is looking for
  <strong>
   Planning Engineer/Specialist
  </strong>
  for our
  <strong>
   Supply Chain Department for pladis TURCA &Uuml;lker Bisk&uuml;vi Silivri Factory.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Deliverables
  </strong>
 </p>
 <ul>
  <li>
   Create production plans aligned with production capacity and customer demand
  </li>
  <li>
   Monitor daily/weekly/monthly production plans
  </li>
  <li>
   Analyze stock levels and perform material requirements planning (MRP)
  </li>
  <li>
   Collaborate with production, purchasing, warehouse, and quality teams
  </li>
  <li>
   Manage and improve lead times
  </li>
  <li>
   Track and report production performance indicators (KPIs)
  </li>
  <li>
   Maintain planning records in SAP/ERP systems
  </li>
  <li>
   Analyze scrap, efficiency, and capacity utilization rates
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Do You Need for This Role?
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, Logistics, or related engineering fields
  </li>
  <li>
   Minimum
   <strong>
    1-3 years of experience
   </strong>
   in production planning, material requirements planning (MRP), or inventory management
  </li>
  <li>
   Proficiency in ERP systems (especially SAP)
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Advanced proficiency in MS Office applications
  </li>
  <li>
   Strong communication skills and a team-oriented mindset
  </li>
  <li>
   Preferably experience in a manufacturing environment
  </li>
  <li>
   Discipline in planning and reporting processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our values
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We bring happiness with every bite. It&rsquo;s a purpose that every one of our colleagues, all around the world believes in. And while we&rsquo;re all unique, we share the same values. These define who we are, how we interact, and get things done. How we deliver our purpose and keep bringing happiness to the world.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Purpose-led
   </strong>
   &hellip; because we&rsquo;re energized and guided by our promise to bring happiness with every bite.
  </li>
  <li>
   <strong>
    Agile
   </strong>
   &hellip; because we&rsquo;re ever evolving, we never stand still, always improving for our customers and consumers.
  </li>
  <li>
   <strong>
    Collaborative
   </strong>
   &hellip; because we gain strength from operating as one pladis, winning and succeeding together.
  </li>
  <li>
   <strong>
    Resilient
   </strong>
   &hellip; because we&rsquo;re persistent in the face of setbacks, quick to adapt, learn, and move forward.
  </li>
  <li>
   <strong>
    Positive
   </strong>
   &hellip; because we&rsquo;re highly motivated, optimistic, courageous, and we inspire each other to be better.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Inclusion, diversity, and equity are an important part of who we are and what we stand for as an employer. They are central to everything we do and are reflected across our business. pladis brings together brands and people from around the globe &ndash; and this diversity is our great strength. Because we want everyone to bring their true, whole self to pladis. We value colleagues for their uniqueness &ndash; we all have a voice that&rsquo;s heard and respected.
 </p>
 <p>
  We&rsquo;re an equal opportunity employer and believe in encouraging an inclusive environment where we celebrate the diversity of thinking and respect everyone&rsquo;s distinctive qualities and perspectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Y&inodot;ld&inodot;z Holding &Scedil;irketleri &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni i&ccedil;in t&inodot;klay&inodot;n&inodot;z.
   </u>
  </strong>
 </p>
</div>


Planning Engineer/Specialist

United Nations Development Programme

<div><p><b>Background:
</b></p><p>UN Women exists to advance women&rsquo;s rights, gender equality and the empowerment of all women and girls. As the lead UN entity on gender equality and secretariat of the UN Commission on the Status of Women, UN Women shift laws, institutions, social behaviours and services to close the gender gap and build an equal world. UN Women&rsquo;s partnerships with governments, women&rsquo;s movements and the private sector coupled with its coordination of the broader United Nations translate progress into lasting changes.
</p><p>In T&uuml;rkiye, in line with its Global Strategic Plan 2026-2029 and Country Strategic Note (2026-2029) , and the overall UN Sustainable Development Cooperation Framework for T&uuml;rkiye (UNSDCF) (2026-2030) , UN Women works towards the overarching goal of &ldquo;Women and girls including those at greatest risk of being left behind fully exercise their human rights, enjoy a life free from violence and discrimination, and lead, influence and benefit from sustainable and inclusive socioeconomic development towards the advancement of gender equality in T&uuml;rkiye&rdquo;. UN Women works in four thematic areas: (i) governance and participation in public life; (ii) women&rsquo;s economic empowerment; (iii) ending violence against women and girls; and (iv) women, peace and security, humanitarian action and disaster risk reduction. In line with its coordination mandate, UN Women promotes coordination and coherence across the UN system to enhance accountability and results for gender equality and women&rsquo;s empowerment, including through joint programmatic and advocacy actions and initiatives, standardized tools and guidance and services to strengthen the relevant capacities of the UN system.
</p><p>Towards these goals, UN Women implements programmes and projects that aim to advance gender equality, improve women&rsquo;s access to opportunities, rights, and services in political, social, and economic life, and combat gender stereotypes, discrimination, and violence, as required by international and national legal and policy commitments. UN Women collaborates with numerous partners &ndash; central and local level government authorities, civil society organizations, including women&rsquo;s organizations and platforms, academia, private sector companies, and other UN agencies. It commits itself to the Leave No One Behind principle, by supporting targeted actions to remove the obstacles that marginalized and vulnerable groups of women face in accessing their rights and to promote them as agents of change. UN Women T&uuml;rkiye has been at the forefront of support for T&uuml;rkiye&rsquo;s continuous commitment to implement international norms and standards on women&rsquo;s rights, and the enhancement and implementation of relevant national legal and policy frameworks. The Country Office has been operational in T&uuml;rkiye since 2012.
</p><p>In the area of ending violence against women and girls (VAWG) and other harmful practices, UN Women supports enhancing services on VAWG prevention and protection through strengthened capacities of institutions, improved data management, better coordination, and empowerment of women and girls who are at risk of and/or are survivors of violence. Furthermore, to address the underlying root causes of VAWG and harmful practices, UN Women T&uuml;rkiye works towards favourable social norms, attitudes, and behaviours at the individual, community, and institutional levels that advance gender equality and women&rsquo;s empowerment. Currently, UN Women in T&uuml;rkiye has a diverse and growing portfolio on Ending Violence Against Women (EVAW) which is led by a Programme Specialist, under the overall guidance of the UN Women Country Director and the direct supervision of the Deputy Country Director.
</p><p>Within the scope of &ldquo;Restoring and Strengthening the Preventive and Protective Services in response to Violence Against Women affected by the earthquakes in T&uuml;rkiye (2024-2027)&rdquo; project, UN Women aims to restore and strengthen both the physical infrastructure and technical capacities of VAW service provision through a survivor-centred and rights-based approach that contributes the empowerment of women. The project aims to establish good models that can then be scaled up to become part of the overall MOFSS response to violence against women in their areas of competence under the scope of the project.
</p><p>The Impact/ Overall Objective of the Project is to improve the protection of women and children&rsquo;s rights in earthquake affected regions in T&uuml;rkiye. The project comprises of the following 1 Outcome/Special Objective and 4 Outputs:
</p><ul><li><b>Outcome/ Specific Objective 1: </b>To enhance access to quality prevention, protection and empowerment services for women and girls at risk of and survivors of VAWG, in the earthquake-affected provinces and provinces receiving migration from the affected region, in line with national and international standards.
<ul><li><b>Output 1.1. </b>Reconstructed women shelters for survivors of violence and their accompanying children in selected earthquakes affected provinces and migration receiving ones, in line with the national and international standards and good practices.
</li><li><b>Output 1.2 </b>. Strengthened and refurbished shelters and violence prevention and monitoring centres for survivors and those at risk of violence against women and girls, and their accompanying children in selected earthquakes affected provinces and provinces that received migration to meet the increasing needs.
</li><li><b>Output 1.3. </b>Increased technical knowledge, skills and enhanced tools of the public personnel providing and coordinating violence prevention and protection services at the institutions of Ministry of Family and Social Services and Law Enforcement institutions in the target provinces.
</li><li><b>Output 1.4. </b>Increased access of survivors to opportunities supporting their socio-economic empowerment and well-being, including in the post-shelter period.
</li></ul></li></ul><p>Specifically, under Outputs 1.2 and 1.3, the Project focuses on enhancing social service delivery capacities women&rsquo;s shelters, Violence Prevention and Monitoring Centres and Social Service Centres in T&uuml;rkiye, all structured under the Ministry of Family and Social Services (MoFSS), targeting survivors and persons at risk of VAWG. Activities structured under mentioned Outputs aim to enhance technical service delivery capacities, through a variety of basic and advance levels of training interventions, knowledge products and dialogue platforms.
</p><p>Under the direct supervision of the Programme Specialist and the overall guidance of the Deputy Country Director, International Consultant on Essential Social Services in EVAW Context is expected to support Project design, implementation of interventions and monitoring and evaluation of Project results at Output and Outcome/Specific Objective levels, informed by international good practices on essential EVAW services.
</p><p><b>Description of Responsibilities/ Scope of Work
</b></p><p>Under the supervision of UN Women, in collaboration with the Project Implementation Team including national and international consultants, and in close coordination with MoFSS, the International Consultant on Essential Social Services in the EVAW Context will be responsible for the following tasks:
</p><div><ul><li><b>Provision of technical expertise to strengthen capacity development interventions and knowledge products on essential social services in the EVAW context in line with international standards and good practices. This will include:
</b><div><ul><li>Preparation of technical comparative briefs by (i) conducting desk-based comparative analyses of international and regional good practices on essential social services in EVAW, with due consideration of national legal, institutional and service delivery context, with a focus on case management, psychosocial support, women&rsquo;s shelters, violence prevention and monitoring centres, counselling centres, and similar specialized service institutions; and, (ii) producing concise technical briefs highlighting models, standards, and lessons learned that are relevant to the project context and MoFSS institutional mandate
</li></ul><ul><li>Delivery of technical input through online sessions by designing and delivering online technical sessions for MoFSS personnel and relevant stakeholders on international and regional experiences, standards and good practices related to EVAW-focused social services at international and regional levels, including presentations on the functioning, coordination mechanisms, and service models of women&rsquo;s shelters, violence prevention and monitoring centres, counselling centres, and similar specialized service institutions as well as rights-based, survivor-centred, and empowerment-focused service delivery approaches.
</li></ul><ul><li>Provision of technical inputs to training and knowledge products by (i) reviewing and providing substantive technical feedback on training agendas, curricula, manuals, guidance notes, and other knowledge products developed under the Project, particularly on survivor-centred and empowerment-oriented service delivery, professional supervision and support mechanisms, referral pathways, and case management in EVAW contexts; and (ii) contributing written inputs to ensure consistency with international EVAW standards and ethical principles, with due consideration of national legal, institutional and service delivery context.
</li></ul><ul><li>Support to the finalization of project deliverables by providing technical quality assurance and consolidation support to deliverables developed by national consultants and programme partners, including reviewing drafts, proposing revisions, and ensuring coherence across outputs, to ensure coherence and alignment across Project results and national operational context.
</li></ul></div></li></ul><ul><li><b>Technical support for the development and implementation of results monitoring tools related to EVAW-specific social service delivery under the Project&rsquo;s Specific Objective/Outcome and Outputs 1.2 and 1.3, in line with programme logical framework. This will include:
</b><div><ul><li>Provide technical guidance for the design or refinement of feedback and service experience assessment tools for survivors benefiting from EVAW-specific social services, including appropriate indicators, ethical safeguards, and survivor-centred data collection approaches;
</li></ul><ul><li>Support the development or adaptation of assessment tools to measure changes in women&rsquo;s self-esteem, decision-making capacity, and perceived empowerment as a result of accessing EVAW-specific service
</li></ul><ul><li>Advice on tool implementation and assessment of results by providing analytical guidance on the interpretation of monitoring data, identification of trends and limitations, and use of findings to inform programme learning, reporting, and technical discussions and coordination with MoFSS and the Project Team.
</li></ul></div></li></ul></div><p>Payments will be made based on the provision of timesheets and supporting deliverables approved by the UN Women Programme Specialist, who shall confirm Consultant&rsquo;s work is completed and eligible for payment. The total duration of the contract is a maximum of 25 working days until 30 September 2027.
</p><p><b>Consultant&rsquo;s Workplace and Official Travel
</b></p><p>This is a home-based consultancy. Presence on UN Women premises will not be required, work will be undertaken remotely. No travel requirements are envisioned under this assignment. In case of an unforeseeable travel, the travel arrangements will be handled by UN Women as per the UN Women rules and regulations.
</p><p><b>Mandatory Training Courses
</b></p><p>The Consultant shall complete all the mandatory and other required UN training courses and modules on time. The certificates shall be submitted to the supervisor and the HR focal point.
</p><p><b>Multiple Contracts
</b></p><p>It is permissible for a Consultant to be engaged by UN Women if the individual has a contract with another employer, provided that there is no actual or perceived conflict of interest and that the performance of the required services for UN Women is feasible (for example, where both contracts involve a part‑time work schedule). Where the Consultant holds a full‑time contract with another employer, eligibility will be subject to the Consultant&rsquo;s ability to present formal acknowledgement or approval from their primary employer confirming that engagement with UN Women is permitted. Candidates unable to provide such acknowledgement will not be considered eligible.
</p><p><b>Taxes
</b></p><p>The consultant is responsible for payment of any taxes that may be due on the gross fees received from UN Women for their services. UN Women has no liability for taxes, duties or other payments payable by the Individual Contractor on remuneration made under the contract.
</p><p><b>Competencies :
</b></p><p><b>Core Values:
</b></p><ul><li>Integrity;
</li><li>Professionalism;
</li><li>Respect for Diversity.
</li></ul><p><b>Core Competencies:
</b></p><ul><li>Awareness and Sensitivity Regarding Gender Issues;
</li><li>Accountability;
</li><li>Creative Problem Solving;
</li><li>Effective Communication;
</li><li>Inclusive Collaboration;
</li><li>Stakeholder Engagement;
</li><li>Leading by Example.
</li></ul><p>Please visit this link for more information on UN Women&rsquo;s Values and Competencies Framework:
</p><p><b>Functional Competencies:
</b></p><ul><li>Technical credibility in ending violence against women and essential services
</li><li>Strong analytical and comparative analysis skills
</li><li>Research and evidence synthesis
</li><li>Expertise in international EVAW standards and norms
</li><li>Technical writing and knowledge product development
</li><li>Capacity development and adult learning (EVAW context)
</li><li>Monitoring, results measurement, and indicator development
</li><li>Survivor‑centred and empowerment‑oriented programming expertise
</li><li>Data analysis, interpretation, and programme learning
</li><li>Technical quality assurance and coherence of deliverables
</li></ul><p><b>Required Qualifications
</b></p><p><b>Education and Certification:
</b></p><ul><li>A master&rsquo;s degree or equivalent in women&rsquo;s studies, social services, psychology, human rights, social policy, or a related field is required.
</li><li>A first-level university degree in women&rsquo;s studies, social services, psychology, human rights, social policy, or a related field, combined with an additional two years of qualifying professional experience, may be accepted in lieu of an advanced university degree.
</li></ul><p><b>Experience:
</b></p><ul><li>At least seven (7) years of progressively responsible professional experience providing technical or advisory support on essential social services related to ending violence against women and girls (EVAW), including work grounded in international norms, standards, and good practices, is required.
</li><li>Demonstrated experience in policy-oriented analysis or technical advisory work related to social service delivery systems, psychosocial support frameworks, case management models, and/or coordination mechanisms in EVAW contexts and in line with the international normative framework is highly desirable.
</li><li>Demonstrated experience in monitoring, evaluation, or results-based frameworks for EVAW essential services, including the design or adaptation of assessment tools and indicators aligned with international standards, is highly desirable.
</li><li>Demonstrated experience in providing capacity development support, such as technical guidance, training design, or advisory input, to governmental and non-governmental EVAW social service providers (including women&rsquo;s shelters), across diverse country or regional contexts, is highly desirable
</li><li>Experience in producing policy relevant knowledge products, technical briefs, guidance notes, or comparative analyses, and in facilitating technical briefings or learning sessions for international or multi-county audiences, is desirable.
</li></ul><p><b>Languages:
</b></p><p>Fluency in English is required.<br>
</p><p></p><p><b>Statements :
</b></p><p>In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
</p><p><b>Diversity and inclusion:
</b></p><p>At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
</p><p>If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
</p><p>UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women&rsquo;s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)<br>
</p><p></p><p><b>Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process </b>.</p></div><p></p>

UN Women: International Consultant on Essential Social Services in EVAW Context, Home-based, Turkiye

Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Istanbul, Turkey
</div></div></div></div><div><div><div><div><p>Sales and Customer Service Director
</p></div></div></div></div><div><div><div><div><div>This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate.</div>
<div>
The Sales &amp; Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience.</div>
<div>
As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.</div><br>
<div></div>
<div><b>
In this role, you will lead:</b></div><br>
<div></div>
<div><b>
Sales Strategy &amp; Commercial Planning</b></div>
<ul>
<li>Develop and implement national sales plans aligned with the Turkey affiliate strategy and overall company objectives.</li>
<li>Translate sales targets into clear regional priorities, action plans and KPIs for the sales organization.</li>
<li>Contribute to the annual budget, forecast and business planning processes with robust sales assumptions, market insights and risk/opportunity analysis.</li>
<li>Monitor market trends, customer needs, competitor activity and regional performance to identify growth opportunities.</li></ul><br>
<div></div>
<div><b>
Sales Leadership &amp; Target Delivery</b></div>
<ul>
<li>Lead and manage the sales organization to achieve and exceed sales targets across Turkey.</li>
<li>Drive sales execution through regular performance reviews, regional business follow-up and corrective action plans where required.</li>
<li>Monitor sales performance by region, customer segment, product category and sales representative.</li>
<li>Ensure disciplined execution of commercial priorities, product launches, campaigns, pricing guidance and promotional activities.</li></ul><br>
<div></div>
<div><b>
Regional Sales Management &amp; Sales Force Effectiveness</b></div>
<ul>
<li>Lead, coach and develop the Regional Sales Managers, ensuring strong accountability and consistent execution across regions.</li>
<li>Improve sales force effectiveness through clear routines, visit planning, pipeline management, customer segmentation and opportunity tracking.</li>
<li>Set clear objectives for the sales team and ensure regular follow-up on performance, capabilities and development needs.</li>
<li>Identify capability gaps and work with HR, Marketing and regional teams to strengthen sales competencies and the leadership pipeline.</li></ul><br>
<div></div>
<div><b>
Key Account &amp; Stakeholder Management</b></div>
<ul>
<li>Build and maintain strong relationships with key customers, distributors, retailers, healthcare professionals and relevant market stakeholders.</li>
<li>Support Regional Sales Managers in developing and executing account plans for strategic and high-potential customers.</li>
<li>Identify and pursue new business opportunities, partnerships and customer development initiatives.</li>
<li>Strengthen customer retention, loyalty and share of wallet through disciplined account management and high-quality service.</li></ul><br>
<div></div>
<div><b>
Customer Service Leadership</b></div>
<ul>
<li>Lead and continuously improve the customer service function to ensure efficient, reliable and customer-focused support.</li>
<li>Define, monitor and improve customer service KPIs, including response time, order handling, complaint resolution, service quality and customer satisfaction.</li>
<li>Ensure strong collaboration between Sales, Customer Service, Supply Chain, Finance and Marketing to improve the end-to-end customer experience.</li>
<li>Implement operational improvements, tools and processes that simplify customer interactions and increase responsiveness.</li></ul><br>
<div></div>
<div><b>
Market Insights &amp; Commercial Excellence</b></div>
<ul>
<li>Conduct regular market, customer and competitor analysis to inform sales priorities and business decisions.</li>
<li>Use sales data and performance insights to identify risks, opportunities and improvement actions.</li>
<li>Drive commercial discipline around pricing, discounts, customer prioritization and margin protection, in alignment with Finance and the MD.</li>
<li>Promote fact-based decision-making and continuous improvement across the sales and customer service organization.</li></ul><br>
<div></div>
<div><b>
Cross-Functional Collaboration &amp; Local Leadership</b></div>
<ul>
<li>Act as an active member of the Turkey leadership team, contributing to the overall performance and development of the affiliate.</li>
<li>Work closely with Marketing, Finance, Operations, HR and regional teams to ensure aligned priorities and effective execution.</li>
<li>Support the Managing Director in local business reviews, strategic initiatives and organizational transformation.</li>
<li>Ensure sales and customer service priorities are aligned with broader regional and company objectives.</li></ul><br>
<div></div>
<div><b>
Compliance, Governance &amp; Ethical Standards</b></div>
<ul>
<li>Ensure all sales and customer service activities are conducted in compliance with local laws, company policies and internal compliance standards.</li>
<li>Reinforce ethical business practices in customer interactions, pricing, discounts, commercial agreements and stakeholder engagement.</li>
<li>Ensure accurate and timely reporting of sales activities, forecasts, customer service KPIs and business risks.</li>
<li>Promote a culture of ownership, accountability, customer focus and integrity across the sales and customer service teams.</li></ul><br>
<div></div>
<div><b>
Your background:</b></div>
<ul>
<li>10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.</li>
<li>Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.</li>
<li>Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.</li>
<li>Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.</li>
<li>Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.</li>
<li>Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.</li>
<li>Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.</li>
<li>Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.</li>
<li>Experience working in a global matrix organization.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Experience acting as a change agent and leading teams through transformation would be highly valued.</li>
</ul></div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p>
</div></div><div><div><div><div>163712</div></div></div></div></div><p></p>

Sales and Customer Service Director

Explore 57+ Customer service specialist in Turkey this June. Find roles across top companies and apply now to boost your career.