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customer service specialist – turkey Jobs in Turkey

customer service specialist – turkey

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customer service specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Eurofragance

<div><h5 class="jobSectionHeader">Ever dreamed of working where fragrances tell stories?</h5>
At Eurofragance, we don&rsquo;t just create fragrances &mdash; we create experiences. With passion, excellence and bold entrepreneurial spirit, we&rsquo;re growing fast and want you to grow with us. 
Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India&hellip; and more!
Here, your work truly matters &mdash; and so do you. 
 
What's your mission?
Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service &amp; Logistics Manager.
️Here&rsquo;s what you&rsquo;ll be rocking every day<ul><li>
Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.</li><li>
Create customer sample requests using the project management software and SAP.</li><li>
Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.</li><li>
Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.</li><li>
Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.</li><li>
Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.</li><li>
Register and track customer non-conformities.</li><li>
Maintain and update customer master data in SAP.</li><li>
Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).</li></ul>
What you need to shine in this role<ul><li>
University degree in Chemical Engineering, Business Management, International Trade, etc.</li><li>
Languages: high level of English, native or high proficiency in Turkish.</li><li>
2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.</li></ul>
What do we offer you at Eurofragance? 
Much more than just a job! Take a look at everything we&rsquo;ve prepared for you:<ul><li>
Stability and growth in a solid company in full expansion.</li><li>
International environment with a multicultural team and language practice.</li><li>
Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).</li><li>
Medical insurance for your peace of mind.</li></ul><ul><li>
Food allowance to support your daily meals.</li><li>
Transport allowance to help cover commuting costs.</li></ul>
Why Eurofragance?
We believe in diversity and in creating a space where everyone feels welcome &mdash; regardless of gender, age, background, orientation, or ability. 
We&rsquo;re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect. 
By joining us, you become part of a company that actively works to make a positive impact on the planet &mdash; and on people.
Ready to join us on this sensorial adventure?</div>

Customer Service Specialist – Turkey

Eurofragance SLU

<div>
 
 
 Ever dreamed of working where fragrances tell stories?
 
 
 At Eurofragance, we don&rsquo;t just create fragrances &mdash; we create experiences. With passion, excellence and bold entrepreneurial spirit, we&rsquo;re growing fast and want you to grow with us.
 
 
 Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India&hellip; and more!
 
 
 Here, your work truly matters &mdash; and so do you.
 
 
 
 🎯 What's your mission?
 
 
 
 Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service &amp; Logistics Manager.
 
 
 
 🛠️Here&rsquo;s what you&rsquo;ll be rocking every day
 
 
 
 <ul>
 <li>
 Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.
 </li>
 <li>
 Create customer sample requests using the project management software and SAP.
 </li>
 <li>
 Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.
 </li>
 <li>
 Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.
 </li>
 <li>
 Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.
 </li>
 <li>
 Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.
 </li>
 <li>
 Register and track customer non-conformities.
 </li>
 <li>
 Maintain and update customer master data in SAP.
 </li>
 <li>
 Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).
 
 
 </li>
 </ul>
 
 ✅ What you need to shine in this role
 
 
 
 <ul>
 <li>
 University degree in Chemical Engineering, Business Management, International Trade, etc.
 </li>
 <li>
 Languages: high level of English, native or high proficiency in Turkish.
 </li>
 <li>
 2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.
 
 
 </li>
 </ul>
 
 ✨ What do we offer you at Eurofragance?
 
 
 
 Much more than just a job! Take a look at everything we&rsquo;ve prepared for you:
 
 
 <ul>
 <li>
 Stability and growth in a solid company in full expansion.
 </li>
 <li>
 International environment with a multicultural team and language practice.
 </li>
 <li>
 Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).
 </li>
 <li>
 Medical insurance for your peace of mind.
 </li>
 <li>
 Food allowance to support your daily meals.
 </li>
 <li>
 Transport allowance to help cover commuting costs.
 
 
 </li>
 </ul>
 
 🌍 Why Eurofragance?
 
 
 
 We believe in diversity and in creating a space where everyone feels welcome &mdash; regardless of gender, age, background, orientation, or ability.
 
 
 We&rsquo;re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
 
 
 By joining us, you become part of a company that actively works to make a positive impact on the planet &mdash; and on people.
 
 
 
 Ready to join us on this sensorial adventure? 🌍
 
</div>

<div><div><div><div><div><div><div><div>Job Summary
</div></div></div></div></div></div></div>We are looking for a CPD Specialist (Customer Project Development) to join our Commercial team in Gebze, Turkey. In this role, you will act as a key link between Account Managers and internal departments, ensuring smooth project execution and excellent customer service. You&rsquo;ll manage workflows, pricing, and system updates in SFDC and SAP, while supporting documentation, sampling, and regulatory inquiries. This position is offering an opportunity to work in a dynamic, collaborative environment and gain hands-on experience with global processes and systems.
Where You&rsquo;ll Make a Difference
<ul><li>Manage project workflows to ensure smooth and timely execution.
</li><li>Coordinate with Account Managers to maintain accurate pipelines and support customer visits.
</li><li>Handle sample and quotation tasks, updating shared files and tracking progress.
</li><li>Prepare documentation and proforma invoices as needed.
</li><li>Execute SAP transactions for pricing, label information, and price checks.
</li><li>Serve as the main contact for forecast entries and customer-related system updates.
</li><li>Support regulatory inquiries and oversee bank sampling and selection processes.
</li></ul>What Makes You the Right Fit
<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
</li><li>1&ndash;2 years of experience in customer service, project coordination, or commercial operations.
</li><li>Familiarity with Salesforce (SFDC) and SAP systems is highly desirable.
</li><li>Strong MS Office skills (Excel, PowerPoint).
</li><li>Excellent communication skills in English (written and spoken).
</li><li>Ability to work under pressure and meet deadlines.
</li><li>Detail-oriented with strong organizational and follow-up skills.
</li><li>Collaborative, responsible, and customer-focused mindset.
</li></ul>How Would You Stand Out?
<ul><li>Previous experience in a similar role within a commercial or project-driven environment.
</li><li>Proven ability to manage multiple priorities effectively.
</li><li>Strong problem-solving skills and proactive approach.
</li></ul>Why Choose Us?
<ul><li>Be part of a dynamic commercial team driving impactful projects.
</li><li>Opportunity to work closely with cross-functional teams and develop your expertise.
</li><li>Gain hands-on experience with leading systems like SFDC and SAP.
</li><li>Contribute to delivering exceptional customer service and operational excellence.
</li><li>Work in a collaborative and supportive environment.
</li><li>Build valuable experience in a global organization.
</li></ul>We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more</div>

Sales Support (CPD)

SABIC

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Sustain SABIC image and reputation and maintaining an excellent relationship with its customers.
 </li>
 <li>
 Ensuring accurate orders processing, efficient shipments tracking and timely delivery to customers as per SABIC standards to meet the targets and customer&rsquo;s satisfaction.
 </li>
 <li>
 Responding to customers&rsquo; requests, overcoming their obstacles and provide first level services.
 </li>
 <li>
 Controlling the execution process by working closely with Sales, Global Customer Service , Global Supply Chain, Marketing, Affiliates and other concerned departments.
 </li>
 <li>
 Monitoring and controlling customers&rsquo; shipments to facilitate any difficulties within the delivery cycle, including managing related claims and complaints.
 </li>
 <li>
 Monitoring the lifting performance from storage &amp; W/H and ensuring the inventory accuracy in the system.
 </li>
 <li>
 Following up the shipments with all service providers, tank terminal operator, customs brokers and any other concerned party.
 </li>
 <li>
 Verifying and investigating complaints and claims form customer, service providers, affiliates or any other parties.
 </li>
 <li>
 Supporting the management, SBU and SABIC strategies, act according to SABIC values and mission.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Preferably University degree, Logistics &amp; Supply Chain Management, International Trade, Marketing, Business Administration or equivalent majors
 </li>
 <li>
 Up to 3-5 year of experience
 </li>
 <li>
 Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook
 </li>
 <li>
 Excellent cooperation, team worker, problem solver, high sense of urgency, strong in follow-up
 </li>
 <li>
 Are a team player and an empathetic person with capabilities to develop long-term relationships with customers.
 </li>
 <li>
 Good communication skills in spoken and written English
 </li>
 </ul>
</div>

Representative, Turkey

Yadea

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide on-site and remote technical support, including installation, troubleshooting, maintenance, and repair of products.
 </li>
 <li>
 Respond promptly to customer service requests and ensure timely resolution.
 </li>
 <li>
 Conduct regular customer follow-ups to gather feedback and improve service quality.
 </li>
 <li>
 Manage spare parts inventory and coordinate logistics with headquarters.
 </li>
 <li>
 Collaborate with the global technical team to escalate and resolve complex issues.
 </li>
 <li>
 Comply with local regulations and uphold company standards in all customer interactions.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Turkish speaker with fluent English communication skills (written and spoken).
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Electronics, Mechanical, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in after-sales service, technical support, or field service roles.
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel frequently within Turkey.
 </li>
 <li>
 Strong problem-solving skills and customer-oriented mindset.
 </li>
 </ul>
</div>

After Sales Service Specialist

Foxelli Group

<div>Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us.
At Foxelli, we&rsquo;re building more than e-commerce brands &mdash; we&rsquo;re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter &mdash; you&rsquo;ll feel at home with us.
WHY JOIN FOXELLI?
Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don&rsquo;t take ourselves too seriously.
If you&rsquo;re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you&rsquo;ll feel right at home with us &mdash; no matter where you are in your career.
THE ROLE
This is not your standard support role. At Foxelli, we expect our support team to connect, listen, solve, and sell with empathy.
As a Customer Support &amp; Sales Agent, you&rsquo;ll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You&rsquo;ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer. 
This is a full-time role with possible schedules: 
6:00 PM &ndash; 2:00 AM; 4:00 PM - 12:00 AM (UTC+3) including a 1-hour break (9-hour total availability per day); May include weekends.
RESPONSIBILITIES<ul><li>
Deliver friendly and solution-oriented support via phone, chat, and email</li><li>
Conduct structured phone interviews with potential customers to assess needs and recommend products</li><li>
Drive upsells by identifying value-aligned opportunities &ndash; no pushy tactics here</li><li>
Resolve customer issues with calmness, care, and follow-through</li><li>
Record feedback and flag trends to help the team improve our services</li><li>
Maintain a professional tone that reflects our brand values across all communication channels</li><li>
Collaborate cross-functionally to ensure a smooth customer journey from start to finish</li></ul>
SKILLS &amp; EXPERIENCE<ul><li>
Fluent or near-native spoken English &ndash; clear and professional communication is a must</li><li>
Proven experience in phone-based customer support and upselling</li><li>
Strong emotional intelligence, active listening skills, and the ability to build trust over the phone</li><li>
Comfortable working independently and managing a consistent daily workload</li><li>
Reliable computer and high-speed internet connection</li><li>
Previous remote work experience is a plus</li></ul>
THE RECRUITMENT PROCESS<ul><li>
Apply &mdash; A simple form that helps us know who&rsquo;s stepping into our world.</li><li>
DiSC Assessment + Ribbon AI Interview &mdash; DiSC shows how you work with people. Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space</li><li>
Text Task &mdash; A small real-work challenge so we can see how you approach problems in action.</li><li>
Interview &mdash; A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together</li></ul>
FIXED SERVICE FEE
Up to &euro;800 after taxes, depending on your skills, competencies, and experience.
Please note that this role is based on a freelance agreement.
PERKS &amp; BENEFITS<ul><li>
Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.</li><li>
Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.</li><li>
A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.</li><li>
Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you&rsquo;re well-rested.</li><li>
A budget for your home office setup so you&rsquo;re comfortable working how you like and where you like.</li><li>
Strong company culture and a network of unique individuals that celebrate you.</li></ul>
ELIGIBILITY &amp; LOCATION REQUIREMENTS
This role is 100% remote.<ul><li>
Our tribe works primarily in the Eastern European Time Zone (EET &mdash; UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.</li><li>
For full-time roles, we ask that you&rsquo;re available for at least 5 hours during typical EET working hours &mdash; it keeps collaboration smooth and communication easy. 
(This doesn&rsquo;t apply to part-time roles.)</li></ul>
Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.</div>

Customer Support & Sales Agent (extreme client care)| E-commerce | Remote

Explore 327+ Customer service specialist in Turkey this May. Find roles across top companies and apply now to boost your career.

327 customer service specialist jobs In Turkey

Customer Service Specialist

Customer Service Specialist – Turkey

Customer Service Specialist – Turkey

Sales Support (CPD)

Representative, Turkey

After Sales Service Specialist

Customer Support & Sales Agent (extreme client care)| E-commerce | Remote