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customer experience cx customer care representative

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Change Up(SMC-Private) Limited

Join Our Team Today!Accent USA / Speaking English Location: Allied Digital Solutions, House No. B-241 Satellite Town, Near Rehmanabad Metro Station, Rawalpindi Company: Allied Digital Solutions Job Type: Full-time Salary: Rs. 40,000 / month Job Timing: 10:30 PM to 6:30 AM (Night Shift)Benefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Employee discounts</li><li>Professional development opportunities</li></ul>Job Description:Are you a confident, motivated female professional with a passion for delivering top-quality customer service? Do you excel in a fast-paced environment where every interaction matters? Allied Digital Solutions is hiring female Customer Care Representatives (CCR) for our night shift team!As a CCR, you will be the first point of contact for our valued customers, assisting them through phone, email, and chat.Key Responsibilities:<ul><li>Manage incoming customer inquiries and resolve issues professionally</li><li>Provide accurate product information and troubleshoot problems</li><li>Process orders, returns, and exchanges efficiently</li><li>Maintain high levels of customer satisfaction through effective communication</li><li>Coordinate with internal teams to resolve complex cases</li><li>Document customer interactions in our CRM system</li><li>Consistently meet or exceed performance targets and service standards</li></ul>Qualifications:<ul><li>Female candidates only</li><li>Prior customer service experience preferred</li><li>Excellent English communication skills (USA accent preferred)</li><li>Strong problem-solving skills &amp; attention to detail</li><li>Comfortable working in a night shift environment</li><li>Proficient in MS Office and CRM tools</li><li>Availability to work evenings, weekends, and holidays as required</li></ul>Why Join Us?At Allied Digital Solutions, we value our employees and provide real opportunities for career growth, skill development, and long-term success.How to Apply:Apply via Indeed OR Send your resume to: zeeshanbscsravion@gmail.comAllied Digital Solutions is an equal opportunity employer and encourages diversity in the workplace.Customer Care Representative (CCR) &ndash; Female Candidates OnlyJob Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Customer Care Representative (CCR) – Female Candidates Only

Arazi investments

Role DescriptionThis is a full-time on-site role for a Fresh Call Center Representative. The Fresh Call Center Representative will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh Call Center Representative will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.Qualifications<ul><li>Customer Service Representatives and Customer Support skills</li><li>Strong focus on Customer Satisfaction and Customer Service</li><li>Excellent communication and active listening skills</li><li>Ability to multitask and work under pressure</li><li>Positive attitude and problem solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:Whatsapp : +92 312 191 6141 Address : First Floor, Malhi Plaza, above Samba Bank, Main Murree Road, Saddar, RawalpindiNOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM)Job Types: Full-time, FresherPay: From Rs30,000.00 per monthWork Location: In person

Fresh Call Center Representative

Call Cafe

Call Cafe is currently looking for energetic and passionate Customer Service Representative. The Customer Service Representative will be responsible for ensuring customer satisfaction by promptly and efficiently responding to customer inquiries and concerns via phone.Responsibilities:<ul><li>Communicate with customers via phone.</li><li>Provide knowledgeable answers to questions about products, pricing, and availability.</li><li>Collaborate with internal departments to meet customer needs.</li><li>Data entry in various platforms as required.</li></ul>Requirements:<ul><li>Fluency in English must</li><li>At least Intermediate level proficiency in English.</li><li>6 months -1 years of customer service experience is desirable but not required.</li><li>Strong listening skills and the ability to multi-task.</li><li>Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.</li><li>Ability to work in a fast-paced environment and prioritize tasks.</li><li>Be able to work Night Shift</li></ul>Note: Freshers are encouraged to apply.Full-time in-house position Shift: Evening &amp; Nights 6 working days walk- in interview timing : 10pm-4amJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

International Inbound CSR

Customer Service Representative (CSR) - Evening Shift (6 days a week)Position Title: Customer Service Representative (CSR)Department: Customer Support / Call CenterReporting To: Team Lead / SupervisorShift Timing: 5:00 PM to 1:00 AMGeneral Duties:<ul><li>Inbound Calls Handling</li></ul>Attend incoming calls from customers and provide accurate information.Respond to customer queries promptly and professionally.Guide customers regarding available services, packages, and benefits.<ul><li>Services</li></ul>Provide information to customers regarding products and services.Handle queriesRecord customer interest and forward leads to the concerned department if required.<ul><li>Customer Assistance</li></ul>Listen actively to customer concerns and resolve issues effectively.Maintain politeness and professionalism during all interactions.Escalate unresolved issues to the supervisor/manager.<ul><li>Call Documentation</li></ul>Log all customer interactions in the system (CRM/Database).Ensure correct categorization of calls (service inquiry, information, complaint, etc.).Maintain daily call records and report to the team lead.<ul><li>Service Quality</li></ul>Follow company protocols, scripts, and compliance guidelines.Ensure timely response within defined service levels.Maintain high-quality customer interaction standards.<ul><li>Team Support</li></ul>Coordinate with fellow CSRs and team leads for smooth operations.Participate in training sessions to stay updated on services and policies.Provide feedback for improving customer service processes.&#9989; Key Skills Required:Excellent communication skills (verbal &amp; listening).Patience, empathy, and problem-solving ability.Basic knowledge of telecom and insurance products.Ability to work under pressure and handle high call volume.Job Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Call Centre Representative

Veclar Technologies

Job Title: Senior Client Relationship &amp; Success Coordinator Location: Rawalpindi / Islamabad (On-site)Company: Veclar Technologies Industry: CRM Services, IT Solutions &amp; B2B Support Employment Type: Full-Time Salary Range: PKR 80,000 &ndash; 150,000 (Basic) + USD-Based CommissionAbout Veclar Technologies Founded in 2018, Veclar Technologies is a leading provider of CRM (Customer Relationship Management) services and IT-based business solutions for global enterprises.We specialize in helping companies streamline their customer interactions, optimize processes, and strengthen their digital presence. Our core offerings include:CRM Service Management IT Support &amp; Technical Assistance Digital Marketing Development Customer Experience (CX) Guidance Business Process Improvement &amp; B2B Solutions We work with international businesses to enhance their customer journey, provide consistent support, and empower their growth through reliable, scalable IT service solutions.Position Overview We are seeking a highly professional and relationship-driven Senior Client Relationship &amp; Success Coordinator to manage international CRM clients and ensure smooth IT service delivery. This role involves no cold calling.You will work with existing clients, warm leads, and ongoing CRM accounts, ensuring they receive top-tier support and value from our solutions.Key Responsibilities CRM &amp; Client Relationship Management Act as the primary contact for international clients using our CRM and IT solutions. Nurture long-term, trust-based relationships with B2B clients. Understand client needs and align them with appropriate CRM functionality and IT support.Onboarding &amp; Solution Implementation Guide new clients through CRM setup, onboarding, and integration. Provide product walk-throughs and ensure clients understand the features. Offer tailored solutions based on business goals and system requirements.Support, Coordination &amp; Optimization Collaborate with internal IT and support teams to resolve client queries. Monitor service quality, ticket handling, and overall system performance. Suggest improvements or additional CRM features that enhance workflow efficiency.Growth, Retention &amp; Reporting Track client usage, satisfaction levels, and performance metrics. Identify opportunities for upselling or service enhancement (soft selling). Maintain detailed documentation of client interactions and technical needs.Required Skills &amp; Qualifications Bachelor&rsquo;s degree (IT, Business, Marketing or related fields preferred). Strong communication skills (verbal &amp; written). Understanding of CRM systems or IT service workflows (a strong plus). Relationship-oriented mindset with problem-solving ability. Ability to manage multiple clients and tasks simultaneously. Experience with international clients is a plus. Fresh graduates with strong communication skills are encouraged to apply.What We Offer (Benefits &amp; Perks) Veclar Technologies provides a modern, rewarding work environment with exceptional benefits: Retention Bonus Monthly Awards &amp; Recognition Programs Bi-Annual Salary Increment Paid Leaves 5 Working Days (Monday&ndash;Friday) USD-Based Commission Structure Training on CRM tools, IT solutions &amp; global client handling Supportive, collaborative culture in a modern office settingHow to Apply Send your CV: hr@veclartechnologies.com Call/WhatsApp: 0332-5755577Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Senior Client Relationship & Success Coordinator

Capstone Technology

Job OverviewAs a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients. This role involves engaging with customers to address inquiries, resolve issues, and promote company products or services.Duties<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Address customer inquiries, resolve complaints, and provide appropriate solutions</li><li>Promote products or services to potential customers</li><li>Maintain accurate records of customer interactions and transactions</li><li>Collaborate with the sales team to meet customer needs</li><li>Utilize CRM software to manage customer information effectively</li></ul>Requirements<ul><li>Strong communication skills in English, both verbal and written</li><li>Previous experience in customer service, sales, or business development is advantageous</li><li>Ability to effectively market products or services to customers</li><li>Proficiency in using software tools for customer management</li><li>Comfortable with outbound calling and engaging with customers in a sales context</li></ul>Job Types: Full-time, Part-timePay: Rs25,000.00 - Rs60,000.00 per month

Customer Service Representative (Remote)

Explore 522+ Customer experience cx customer care representative in Medical Billing Jobs In Office Role Jobs In Medical Billing Jobs In Medical Billing Jobs In Charge Jobs In Rawalpindi this December. Find roles across top companies and apply now to boost your career.