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afh marketing customer associate manager

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customer experience Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

customer experience

customer experience manager zara

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Team management experience maximizing profitability and drive sales.
 </li>
 <li>
 Knowledge of the Refunds Company Policy and best practices.
 </li>
 <li>
 Able to work with fast pace environment and fast problem solving.
 </li>
 <li>
 Management Experience in store in the areas of Training/People Management is essential.
 </li>
 <li>
 Proven record of dealing with challenging situations or customers queries.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 172549
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 نظرة عامة على الدور:
 
 
 
 يشمل دور مساعد خدمات العملاء في سمولاند تقديم خدمة عملاء ممتازة في مرافق اللعب التابعة لإيكيا. يتطلب المنصب الالتزام بسياسات الدخول وإجراءات رعاية الأطفال القياسية للحفاظ على مستوى خدمة ودود ومهني. يهدف الدور إلى تحسين خدمة العملاء داخل المتجر، والرد على استفسارات العملاء، وتمثيل علامة إيكيا التجارية بالمستوى المطلوب مع الحفاظ على معايير المتجر.
 
 
 
 Overview Of The Role
 
 
 
 The Customer Services Assistant role in Smaland involves delivering excellent customer service in IKEA's play facility. The position requires adherence to entry policies and child care SOPs to maintain a friendly and professional service standard. The role aims at improving customer service within the store, answering customer queries, and representing the IKEA brand to the required level while maintaining store standards
 
 
 
 ما الذي ستقوم به:
 
 
 
 <ul>
 <li>
 استقبال الأمهات/الأوصياء مع أطفالهم عند الوصول إلى مرافق اللعب في سمولاند.
 </li>
 <li>
 شرح سياسة القبول في سمولاند بطريقة ودية ومهنية.
 </li>
 <li>
 تسلية الأطفال بالأنشطة المتفق عليها وفقًا للتقويم التجاري.
 </li>
 <li>
 التأكد من أن سلامة الأطفال هي الأولوية الرئيسية أثناء وجودهم في سمولاند.
 </li>
 <li>
 الإعلان ونداء الآباء إذا كانت هناك أي مشكلة مع الأطفال في منطقة اللعب.
 </li>
 <li>
 التعامل مع شكاوى العملاء الروتينية بسرعة وبأدب.
 </li>
 <li>
 التناوب والعمل في مكتب المعلومات لاستقبال العملاء ومعالجة جميع الاستفسارات الواردة.
 </li>
 <li>
 التأكد من الالتزام بجميع الإجراءات النظامية والطوارئ حسب السياسة/الإجراء.
 </li>
 <li>
 إبلاغ المدير المناوب بالشكاوى التي تتطلب مساعدة الإدارة.
 </li>
 <li>
 الالتزام بجميع إجراءات الطوارئ.
 </li>
 <li>
 الحفاظ على بيئة آمنة للأطفال داخل المنطقة.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.
 </li>
 <li>
 Explain Smaland admission policy in a friendly and professional manner.
 </li>
 <li>
 Entertain children with agreed activities based on the Commercial Calendar.
 </li>
 <li>
 Ensure the safety of children is the main priority while they are in Smaland.
 </li>
 <li>
 Make announcements and page parents if there is any issue with children in the playroom area.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Rotate and work at the Information desk to greet customers and address all incoming inquiries.
 </li>
 <li>
 Ensure all system and emergency procedures are adhered to as per policy/procedure.
 </li>
 <li>
 Brief the Duty Manager on complaints that require management assistance.
 </li>
 <li>
 Adhere to all emergency procedures.
 </li>
 <li>
 Maintain a safe environment for children within the area.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 
 <ul>
 <li>
 مؤهل محلي في رعاية الأطفال وفقًا للبلد المعني.
 </li>
 <li>
 مؤهل الإسعافات الأولية.
 </li>
 <li>
 خبرة لا تقل عن سنتين في دور مشابه.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Local qualification in Child Care as per relevant country.
 </li>
 <li>
 First Aid qualification.
 </li>
 <li>
 Minimum of 2 years' experience in a similar role.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | Cairo Festival City

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171790
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Shopping Experience Assistant is instrumental in enhancing the customer experience for IKEA's online channel by providing professional assistance with customer inquiries, suggestions, and complaints via the IKEA Hotline. Responsibilities include logging feedback into the CRM system, ensuring swift and effective resolutions, and maintaining high standards of communication and brand representation. Collaborating with cross-functional teams to resolve e-commerce issues efficiently is key to success in this role.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Respond promptly and courteously to all e-commerce customer queries via email, chat, social media, or calls, ensuring alignment with SLAs and KPIs.
 </li>
 <li>
 Investigate and resolve order-related issues such as delivery delays, cancellations, refunds, and product issues professionally and efficiently.
 </li>
 <li>
 Handle customer complaints professionally, providing efficient solutions and escalating issues where necessary.
 </li>
 <li>
 Provide clear communication to customers regarding order status, policies, and resolutions.
 </li>
 <li>
 Capture and log customer feedback into the CRM system for service improvement purposes.
 </li>
 <li>
 Prepare daily and weekly resolution reports for management review, highlighting key findings and areas for improvement.
 
 
 </li>
 </ul>
 Operational Coordination
 
 
 <ul>
 <li>
 Coordinate with logistics, store, and payment teams to ensure smooth resolution of e-commerce issues.
 </li>
 <li>
 Monitor and update order management systems to track progress on issues and ensure closure.
 </li>
 <li>
 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
 </li>
 <li>
 Identify recurring issues and suggest process improvements to management.
 </li>
 <li>
 Provide bilingual (English/Arabic) responses where required for customer communication.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Call Center skills for managing high volumes of customer interactions efficiently.
 </li>
 <li>
 Proficiency in CRM System usage for capturing and resolving customer feedback.
 </li>
 <li>
 Effective communication skills in both English and Arabic to ensure clear understanding in bilingual contexts.
 </li>
 <li>
 Strong problem-solving abilities to address and resolve customer issues swiftly and effectively.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Graduate or Diploma in Commerce, Marketing, or a related field.
 </li>
 <li>
 A minimum of 2 years experience in a similar role within a customer service or ecommerce environment.
 </li>
 <li>
 Proficiency in CRM systems and call center operations.
 </li>
 <li>
 Strong analytical skills and effective communication, with a proven track record in complaint handling.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | CFC

First Abu Dhabi Bank Misr (FABMISR)

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Deliver services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Cater all customer walk-ins requests and provide required services.
 </li>
 <li>
 Handle customer complaints and propose solutions to ensure customer satisfaction.
 </li>
 <li>
 Handle branches operations related to customer service area.
 </li>
 <li>
 Replace Senior Personal Banker in access rights/custodies under supervision of the Customer Service Manager
 </li>
 <li>
 Keep updated and learn in depth about product features as well as competition.
 </li>
 <li>
 Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
 </li>
 <li>
 Develop customer&rsquo;s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
 </li>
 <li>
 Undertake outside visits to new customers and save existing ones in coordination with the branch management.
 </li>
 <li>
 Prepare all documents and ensure completeness of files to be ready for approval.
 </li>
 <li>
 Ensure regular coordination between the branch and Head Office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
 </li>
 <li>
 Achieve set target according to business plan.
 </li>
 <li>
 Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
 </li>
 <li>
 Perform other related duties as requested by the Branch Manager.
 </li>
 <li>
 Holds and maintain any assigned custody according to the designation sheet as a main holder or substitute.
 </li>
 <li>
 Assigned with trade finance operations.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualification:
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree in business or related field.
 </li>
 <li>
 1-2 years of experience.
 </li>
 <li>
 Languages (Arabic, &amp; English).
 </li>
 <li>
 Communication skills.
 </li>
 </ul>
</div>

Personal Banker (West Cairo)

PepsiCo

<div>
 
 Overview
 
 
 
 <ul>
 <li>
 Provide staffing support that is aligned with a specific internal functional client team, with a goal of filling open roles with qualified internal or external talent while achieving target metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, among others.
 </li>
 <li>
 Execute the full life cycle recruitment process for each requisition including Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timely and effective communications between candidate(s) and hiring team.
 </li>
 <li>
 Screen, assess, and evaluate internal and external candidates who have applied via online job postings and present qualified candidate slate to Hiring team.
 
 
 </li>
 </ul>
 Manage the feedback process to determine next step actions in process. Manage with the attempt to achieve /build consensus, with Manager oversight when needed.
 
 
 <ul>
 <li>
 Work with Manager to develop compelling offer for external hires, present final offer to candidate and manage offer negotiations if necessary, with oversight from manager.
 </li>
 <li>
 Develop and maintain productive working relationships with multiple stakeholders, including functional hiring managers, HR partners), in order to foster partnerships that yield consistent ongoing communication, high-quality results, and efficient processes in order to build TA function credibility.
 </li>
 <li>
 Communicate and educate clients on the staffing policies and processes for both internal mobility and external selection.
 
 
 </li>
 </ul>
 Develop the ability over time to effectively portray PepsiCo as a strong Employer of Choice. This should include the ability to educate and deliver PepsiCo's Employment Value Proposition, as well as information regarding PepsiCo's portfolio, functions, culture, leadership model, employment brand, functional career options, and talent management/professional development approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
 </li>
 <li>
 Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
 </li>
 <li>
 Identify and implement service delivery and process improvement opportunities in the assigned process.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Partner with team to execute plans to improve customer satisfaction with a focus on processes.
 </li>
 <li>
 Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
 </li>
 <li>
 Manage escalation and takes ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
 </li>
 <li>
 Ensure knowledge management platform is updated.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 0 - 1 year of experience
 </li>
 <li>
 Service management and ticket management system experience
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 </ul>
</div>

Talent Acquisition Assistant Analyst (Frontline)

Talaat Moustafa Group

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Sales Negotiation:
 
 Effectively sell TMG&rsquo;s properties through comprehensive negotiation strategies.
 </li>
 <li>
 
 Relationship Management:
 
 Cultivate and maintain positive business relationships with customers to enhance rapport and trust.
 </li>
 <li>
 
 Lead Generation:
 
 Proactively reach out to potential customers through referrals and networking.
 </li>
 <li>
 
 Target Achievement:
 
 Meet and exceed agreed-upon sales targets and deadlines.
 </li>
 <li>
 
 Team Collaboration:
 
 Coordinate efforts with team members and other departments to maximize results.
 </li>
 <li>
 
 Market Insights:
 
 Provide reports on customer needs, competitive activities, and potential opportunities for new products/services to the direct manager.
 </li>
 <li>
 
 Market Awareness:
 
 Stay informed about current sales market trends, best practices, and promotional strategies.
 </li>
 <li>
 
 Order Management:
 
 Process customer orders by referencing price lists and product literature, and direct customers to appropriate departments to facilitate the sales process.
 </li>
 <li>
 
 Reporting:
 
 Maintain accurate reports, including daily call logs, weekly targeted plans, and monthly performance results.
 </li>
 <li>
 
 Issue Resolution:
 
 Address customer complaints by investigating issues, developing solutions, and preparing reports with recommendations for the direct manager.
 </li>
 <li>
 
 Team Contribution:
 
 Collaborate with colleagues to achieve collective goals and results.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, or a related field.
 </li>
 <li>
 Minimum of 3 years of progressive experience in real estate sales.
 </li>
 <li>
 Excellent command of English; proficiency in additional languages is a plus.
 </li>
 <li>
 Strong communication skills and a proven ability to work effectively in a team.
 </li>
 <li>
 Willingness to work from alternate locations as needed.
 </li>
 <li>
 Commitment to delivering exceptional customer service.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 <li>
 Results-oriented mindset with a focus on achieving goals
 </li>
 </ul>
 
 
</div>

Property Consultant

Magnet

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re hiring a talented and experienced
 
 Store Manager
 
 to join our retail operations in
 
 Kuwait
 
 . You&rsquo;ll lead a dynamic store team, drive business performance, elevate customer experience, and ensure alignment with brand and operational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Achieve sales targets and optimize store KPIs (ATV, UPT, Conversion Rate)
 </li>
 <li>
 Manage daily store operations, staffing, scheduling, and team development
 </li>
 <li>
 Ensure stock accuracy, loss prevention, and proper stock replenishment
 </li>
 <li>
 Oversee visual merchandising and store presentation in coordination with VM team
 </li>
 <li>
 Lead by example in delivering top-tier customer service
 </li>
 <li>
 Maintain operational compliance, audit readiness, and cash management
 </li>
 <li>
 Collaborate with logistics, HR, finance, and product teams to ensure operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience as a Store Manager in fashion retail
 </li>
 <li>
 Strong leadership, team development, and performance management skills
 </li>
 <li>
 Commercially driven with excellent understanding of retail metrics
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 <li>
 Proficient in MS Office and POS systems
 </li>
 <li>
 Willing to relocate to Kuwait
 </li>
 </ul>
</div>

Store Manager – Fashion Retail | Kuwait

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