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customer happiness specialist Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

customer happiness specialist

customer account specialist

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Concentrix

<div>
 
 
 Solution Assessment Specialist
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 The successful candidate is an experienced pre-sales / sales professional
 </li>
 <li>
 Act as the key expert for solution assessment framework and process
 </li>
 <li>
 Able to qualify solution assessment opportunities, handover to Technical team for execution and position partners in the overall sales process.
 </li>
 <li>
 Understanding of cloud concept knowledge
 
 and Level 100 Azure/MW knowledge (Or Level 100 MW or Level 100 D365)
 
 </li>
 <li>
 Able to present Solution Assessment report and migration plan and drive cloud Economics discussion with customers
 </li>
 <li>
 Orchestration and alignment between the stakeholders (Account Executive, Solution Assessment Technical specialist, partners...)
 </li>
 <li>
 Meet and exceed the monthly targets for number of solution assessment to be executed
 </li>
 <li>
 Engaging with account teams &amp; partners to drive the Solution Assessment engagement strategy and execution with a balanced approach that delivers value to customers. VSAS will engage with the Subsidiary sales teams to help support customers&rsquo; cloud migration initiatives and provide pointed consulting on the value of Microsoft cloud platforms and outline datacenter, biz apps and modern workplace migration opportunities and scenarios. The primary delivery approach for Solution Assessment is with and through Desk or Microsoft&rsquo;s capable partner community.
 </li>
 <li>
 Role related tool usage &amp; sales excellence( Oneask approvals &amp; reviews, MSX request &amp; case management, managing ISV tool requests)
 </li>
 </ul>
 
 
 
 
 Who We Are Looking For
 
 
 
 
 
 
 
 Key Experiences:
 
 
 
 Candidates must have 5-8 years of practical experience in solution sales and/or pre-sales. Azure knowledge is highly preferable.
 
 
 
 Language:
 
 English, Arabic, French (preferable)
 
 
 
 Education and Knowledge:
 
 Required: Bachelor&rsquo;s Degree (B.S./B.A.) or equivalent experience. Preferred: MBA or master&rsquo;s degree in IT, Communications, or Marketing, and formal training in project management
 
</div>

Presales Consultant

Sanofi

<div>
 
 About Sanofi
 
 
 
 We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Autonomously accountable for territory level business performance
 </li>
 <li>
 Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI&rsquo;s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
 </li>
 <li>
 Implementing the company&rsquo;s strategy, policies and demonstrating broaden Take the Lead mindset within teams.
 </li>
 <li>
 Cardiometabolic ( Diabetes - Hypertension - Dyslipidemia ) therapy area
 </li>
 <li>
 Geographic coverage: Heliopolis, Cairo
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Manage great customer experience:
 </li>
 <li>
 Ensure the understanding and execution of the relevant Customer Journey &amp; undefined
 </li>
 <li>
 Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life&rsquo;s and needs.
 </li>
 <li>
 OCCP planning respecting customer persona individualization.
 </li>
 <li>
 Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
 </li>
 <li>
 Superpower: One CXP as digital, scientist, navigator, WoW &amp; Social Specialist per Area/Squad
 </li>
 <li>
 Performance and Business Acumen
 </li>
 <li>
 Self-responsible for individual target activities and sales performance.
 </li>
 <li>
 Hold the shared responsibility of Squad performance.
 </li>
 <li>
 Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
 </li>
 <li>
 Support and Promote company&rsquo;s products value and image:
 </li>
 <li>
 Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
 </li>
 <li>
 Differentiate value of SANOFI brands against competitors by understanding customer&rsquo;s medical diagnosis and utilizing digital tools as required by the company in a timely manner.
 </li>
 <li>
 Regularly conduct qualitative customer feedback, competitors&rsquo; activities, ongoing market trends and product&rsquo;s performance reports.
 </li>
 <li>
 Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company&rsquo;s business.
 </li>
 <li>
 Facilitate &amp; Sustain access of Sanofi Products
 </li>
 <li>
 Expand SANOFI business with all lines &amp; functions.
 </li>
 <li>
 Anticipate future changes, risks &amp; opportunities affecting Sanofi&rsquo;s position &amp; communicate them across teams.
 </li>
 <li>
 Collaboration with GBUs &amp; functions e.g.: PHI/UHI/NHI/OSF to expand own business.
 </li>
 <li>
 Seek/expand new opportunity/new channels for the portfolio.
 </li>
 <li>
 Team Player
 </li>
 <li>
 Engage in the Squad performance and initiatives.
 </li>
 <li>
 Collaborative mindset to support the colleague CXPs improvement.
 </li>
 <li>
 Takes initiative &amp; leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities.
 </li>
 <li>
 Create networks outside of own team.
 </li>
 <li>
 Health Safety and Environment Responsibilities
 </li>
 <li>
 Comply with company procedures and current regulations on hygiene and safety.
 </li>
 <li>
 Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
 </li>
 <li>
 Promote and follow the HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
 </li>
 <li>
 Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Follow the company&rsquo;s road safety program.
 </li>
 <li>
 Attend HSE training. Promptly report to your Manager any dangerous conditions of which you become aware.
 </li>
 <li>
 Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
 </li>
 <li>
 Maintain vehicle safety data UpToDate and submit reports to HSE as requested. Retain vehicle maintenance records and submit data as requested.
 </li>
 <li>
 Completion of assigned HSE trainings within the due date.
 </li>
 <li>
 Other responsibility
 </li>
 <li>
 Perform other duties as assigned in relevance to the role
 </li>
 <li>
 Respect of company&rsquo;s values, code of ethics and social charter.
 </li>
 <li>
 Respect of personal data protection charter.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 University Graduate with medical background.
 
 
 </li>
 </ul>
 
 Language Skills
 
 
 
 <ul>
 <li>
 High level of English proficiency and communication skill
 
 
 </li>
 </ul>
 
 Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 Proven track record in achieving sales results and account management.
 </li>
 <li>
 High level understanding of GTM operation and capability.
 </li>
 <li>
 Respect of personal data protection charter.
 
 
 </li>
 </ul>
 
 Capabilities In Line With CFT (Customer Field Transformation) Competency
 
 
 
 <ul>
 <li>
 Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.
 </li>
 <li>
 Understanding and demonstrating value of products and services
 </li>
 <li>
 Orchestrating and executing customer Multi Channel Engagement strategy.
 </li>
 <li>
 Segmentation and Go-to-Market Strategy understanding.
 </li>
 <li>
 Utilising customer insights for planning and execution.
 </li>
 <li>
 Collecting customer insights
 </li>
 <li>
 Applying Digital Capabilities to Business Solutions.
 </li>
 <li>
 Facilitating and sustaining access to Sanofi products and services for planning and execution
 
 
 </li>
 </ul>
 
 Mindset &amp; attitude
 
 
 
 <ul>
 <li>
 Collaborative team player &amp; networker (entrepreneurial)
 </li>
 <li>
 thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
 </li>
 <li>
 Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
 </li>
 <li>
 Autonomous: Self-organized to develop new competency and capability for GTM transformation
 
 
 </li>
 </ul>
 
 Why choose us?
 
 
 
 <ul>
 <li>
 Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.
 </li>
 <li>
 Lead a high-impact portfolio with bold ambitions and significant upcoming launches.
 </li>
 <li>
 Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.
 </li>
 <li>
 Expand your leadership impact through cross-functional collaboration and international career paths.
 
 
 </li>
 </ul>
 null
 
 Pursue
 
 
 Progress
 
 .
 
 Discover
 
 
 Extraordinary
 
 .
 
 
 Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what&rsquo;s never-been-done-before. You&rsquo;ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people&rsquo;s lives? Let&rsquo;s Pursue Progress and Discover Extraordinary &ndash; together.
 
 
 At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
</div>

English - Customer Success Specialist

B3 International

<div>
 
 
 Company Description
 
 
 
 B3 International is a leading manufacturer of copper and optical fiber cables, providing vital infrastructure for global connectivity and telecommunications. Our innovative designs and advanced cable solutions cater to the growing demands of communication networks, industrial environments, and building management systems worldwide. Based in Europe, our world-class manufacturing facilities ensure consistent quality and reliability, enabling us to serve a global supply chain. Since our founding in 2012, we have built a strong reputation as a trusted partner, delivering high-performance, internationally approved cable products across multiple sectors including airports, healthcare, education, and more.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Account Manager located in Cairo, Egypt. The Sales Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction, and generating leads. Day-to-day tasks include maintaining relationships with clients, handling customer inquiries, providing exceptional customer service, and developing effective communication strategies to drive sales and meet targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Satisfaction, Customer Service skills
 </li>
 <li>
 Account Management and Lead Generation skills
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to maintain and develop relationships with clients
 </li>
 <li>
 Proven track record in sales or account management
 </li>
 <li>
 Experience in the telecommunications or manufacturing industry is a plus
 </li>
 <li>
 Bachelor's degree in Engineering
 </li>
 </ul>
</div>

Sales Account Manager

Explore 659+ Customer account specialist in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

659 customer account specialist jobs IN Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

Customer Account Specialist

Customer Account Specialist

Senior Account Manager

Presales Consultant

Customer Experience Partner

English - Customer Success Specialist

Sales Account Manager