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customer success account manager

customer experience representative

Thndr

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

DHL Express

<div>
 
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 </li>
 </ul>
 
 
 Operational Coordination
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

TTEC

<div>
 Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. As a
 
 Sales Development Representative - Spanish - English
 
 working on site in
 
 Cairo, Egypt
 
 , you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Your role as a Sales Representative will involve generating new business, contacting existing customers, and using a consultative approach to provide tailored solutions that meet the clients&rsquo; unique needs, while executing sales strategies to achieve the targets through both outbound and inbound sales calls.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention.
 </li>
 <li>
 Getting through to the decision maker by utilizing the Influencers and Users to help close the business.
 </li>
 <li>
 Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.
 </li>
 <li>
 To respond to incoming calls/emails and ensure the delivery of outstanding customer experience.
 </li>
 <li>
 Identify the customer&rsquo;s shipping profile to secure their business or alternatively, refer the lead to the appropriate channel.
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 Ideally, a proven track record of sales success, preferably in a B2B environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Demonstrated proficiency in sales negotiation and closing techniques.
 </li>
 <li>
 Adopt a well-rounded approach that includes cold calling, relationship building, sales process and appointment setting.
 </li>
 <li>
 Goal-oriented with a strong focus on achieving targets and contributing to business growth.
 </li>
 <li>
 The ability to understand and share the feelings of customers seeking assistance and remedies.
 </li>
 <li>
 Proficiency in Spanish at an advanced B2/C1 minimum level and proficiency in English at a minimum of B1 level.
 </li>
 <li>
 Competence in using Microsoft office and CRM software.
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Excellent sales, product and systems training are provided with ongoing sales coaching.
 </li>
 <li>
 Knowledgeable, encouraging, supporting and present leadership.
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 Competitive remuneration package, monthly bonus based on performance and 25 days paid leave.
 </li>
 <li>
 Private medical &amp; life insurance plan and Tuition Reimbursement
 
 
 </li>
 </ul>
 
 A Bit More About Your Role
 
 
 
 We&rsquo;ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. You&rsquo;ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
 
 
 You'll report to Sales Director. You&rsquo;ll contribute to the success of the customer experience as well as the overall success of the team.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

Sales Development Representative - Spanish - English

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

51Talk

<div>
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 high-energy Sales Representative / Telesales Executive
 
 to join our growing team!
 
 
 If you have a passion for helping people, love communicating, and thrive in a results-driven environment &mdash; this is your chance to build a rewarding sales career with us.
 
 
 
 ✨ What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Conduct
 
 outbound calls
 
 to prospective customers to introduce and promote our products and services.
 </li>
 <li>
 
 Understand customer needs
 
 and recommend suitable courses or solutions.
 </li>
 <li>
 Convert inquiries into sales by
 
 clearly communicating the value
 
 of our offerings.
 </li>
 <li>
 Follow up on marketing leads and ensure
 
 timely engagement
 
 with potential customers.
 </li>
 <li>
 Keep
 
 accurate records
 
 of all sales activities and customer interactions in the CRM system.
 </li>
 <li>
 Consistently
 
 achieve or exceed monthly sales targets.
 
 </li>
 <li>
 Deliver an
 
 excellent customer experience
 
 and build long-term relationships.
 </li>
 </ul>
 
 
 🧩 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 in sales, telesales, or any customer-facing role.
 </li>
 <li>
 Strong understanding of
 
 sales techniques
 
 and customer engagement.
 </li>
 <li>
 
 Excellent communication and interpersonal skills.
 
 </li>
 <li>
 Target-driven,
 
 self-motivated
 
 , and able to perform under pressure.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 is a plus.
 </li>
 </ul>
 
 
 💼 What We Offer
 
 
 <ul>
 <li>
 
 Very competitive base salary + attractive commissions
 
 </li>
 <li>
 
 Career development opportunities
 
 within a fast-growing company
 </li>
 <li>
 
 Social &amp; medical insurance
 
 </li>
 <li>
 Supportive, positive, and collaborative work culture
 </li>
 </ul>
 
 
</div>

Course Consultant

POS CX

<div>
 
 
 Job Title:
 
 Business Development Representative
 
 
 
 Location:
 
 Egypt- Remote
 
 
 
 Company:
 
 POSCX
 
 
 
 
 
 
 About Us:
 
 POS CX is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experience and operational efficiencies. We partner with clients across various industries to help them achieve their business goals through innovative solutions and dedicated support.
 
 
 
 
 
 
 Job Summary:
 
 We are seeking a motivated and dynamic Business Development Representative to join our team. The ideal candidate will be responsible for identifying new business opportunities, building relationships with potential clients and driving revenue growth. This role requires a proactive approach, excellent communication skills and a strong understanding of the BPO industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Lead Generation: Identify and qualify potential clients through research, networking and outreach.
 
 
 &bull;Client Engagement: Build and maintain relationships with key decision-makers and stakeholders.
 
 
 &bull;Sales Strategy: Develop and execute strategies to achieve sales targets and expand the client base.
 
 
 &bull;Market Analysis: Monitor industry trends and competitor activities to identify opportunities for growth.
 
 
 &bull;Proposal Development: Prepare and present compelling proposals and presentations to prospective clients.
 
 
 &bull;Collaboration: Work closely with internal teams to ensure seamless delivery of services and client satisfaction.
 
 
 &bull;Reporting: Track and report on sales activities, pipeline and performance metrics.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull;Bachelor&rsquo;s degree in business, Marketing or a related field.
 
 
 &bull;Proven experience in business development, sales or a related role, preferably in the BPO industry.
 
 
 &bull;Strong understanding of BPO services and solutions.
 
 
 &bull;Excellent communication, negotiation and interpersonal skills.
 
 
 &bull;Ability to work independently and as part of a team.
 
 
 &bull;Proficiency in CRM software and Microsoft Office Suite.
 
 
 &bull;Results-driven with a proactive approach to problem-solving.
 
 
 
 
 
 
 Benefits:
 
 
 
 &bull;Competitive salary and commission structure.
 
 
 &bull;Health, dental and vision insurance.
 
 
 &bull;Paid time off and holidays.
 
 
 &bull;Professional development opportunities.
 
 
 &bull;Collaborative and supportive work environment
 
 
 
</div>

Business Development Representative

Explore 1026+ Customer experience representative in Egypt Jobs In Egypt Jobs In Cairo Egypt this December. Find roles across top companies and apply now to boost your career.

1026 customer experience representative jobs IN Egypt Jobs In Egypt Jobs In Cairo Egypt

Customer Experience Representative

Customer Experience Representative

In-House Logistics Coordinator

Sales Development Representative - Spanish - English

Customer Service Representative * English Speaker

Course Consultant

Business Development Representative