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customer success account manager

Microsoft

<div>
 
 Overview
 
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.
 
 
 
 Responsibilities
 
 
 
 Customer Relationship Management
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
 
 
 Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
 
 
 Customer Success Leadership
 
 
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.
 
 
 Technical Relevance
 
 
 Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 Required qualifications:
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 3+ years relevant work experience within customer industry.
 
 
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 
 
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 
 
 Project Management Institute (PMI) or equivalent Project Management certification.
 
 
 Prosci or equivalent certification.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Manager

Webhelp

<div>
 
 
 
 About the job
 
 
 
 
 
 
 
 As
 
 Inside Sales Account Manager
 
 , you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, and ensuring customer satisfaction through regular engagement with new and established clients.
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 &bull; Set the foundation for long-term customer relationships.
 
 
 &bull; Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 
 
 &bull; Engage with the Top notch small and medium businesses across industries, company sizes, and types of businesses to determine their needs and identify opportunities to fulfil them with Microsoft's leading cloud technologies.
 
 
 &bull; Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 
 
 &bull; Effectively turn prospects and qualified leads into real opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 
 
 &bull; Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope.
 
 
 &bull; Collect customer feedback and articulate it back to the business: &ldquo;Voice of the customer.&rdquo;
 
 
 
 
 
 
 
 Requirements
 
 :
 
 
 
 
 
 
 &bull; Fluency in English
 
 
 &bull; Experience Calling New Customers (Cold Calling) is a Must.
 
 
 &bull; Bachelor's degree (4 years) required.
 
 
 &bull; Direct Sales experience is a Must.
 
 
 &bull; 2-5 Years of Sales IT industry experience required.
 
 
 &bull; 2-5 Years of Sales account management, Business Development or customer management experience required.
 
 
 &bull; Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 
 
 &bull; Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.
 
 
 &bull; Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 
 
 &bull; Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, FetchXML, etc...
 
 
 
</div>

Customer LifeCycle Manager (Inside Sales Account Manager)

ArabyBrand

<div>
 If you are detail-oriented and have strong communication, analytical and planning skills, this is the perfect job for you! We are looking for a Senior/Mid-Level Key Account Manager (Digital &amp; Business Strategiest)
 
 
 
 
 The Big Picture:
 
 
 
 
 Araby Brand, a dynamic digital marketing agency in the MENA region, specializes in performance marketing tailored to each client's unique needs. Our goal is to become a leading agency in the EMEA region, while ensuring that we remain an exceptional place to work.
 
 
 
 About The Role:
 
 
 
 As a senior Key Account Manager, you will oversee a portfolio of key clients, nurture existing relationships, and spearhead new business initiatives.
 
 
 This role provides a dynamic and fast-paced environment ideal for those passionate about digital marketing and eager to innovate and drive results.
 
 
 
 Key Responsibilities Include:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
 </li>
 <li>
 Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction
 </li>
 <li>
 Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
 </li>
 <li>
 Proactively and professionally handle client concerns and inquiries in a timely manner.
 </li>
 <li>
 Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
 </li>
 <li>
 Identify growth opportunities within client accounts and collaborate with internal teams to drive sales
 </li>
 <li>
 Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
 </li>
 <li>
 Ensure timely resolution of critical issues to facilitate effective escalation management
 </li>
 <li>
 Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
 </li>
 <li>
 Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
 </li>
 <li>
 Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
 </li>
 <li>
 Provide input on new processes and workflows as needed
 </li>
 <li>
 Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
 </li>
 <li>
 At least 3+ years of proven experience in Account Management within the digital marketing industry
 </li>
 <li>
 Deep understanding of online marketing tools, trends, and social media platforms.
 </li>
 <li>
 Excellent communication and problem-solving skills with close attention to detail.
 </li>
 <li>
 Fluent in both spoken and written English as well as Arabic.
 </li>
 <li>
 Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
 </li>
 <li>
 Ability to customize solutions according to the client's specific needs and goals.
 </li>
 <li>
 Ability to handle multiple tasks at once and manage various projects without making mistakes
 </li>
 <li>
 Strong negotiation capabilities complemented by analytical abilities that can lead to successful results
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why Join Araby Brand?
 
 
 
 <ul>
 <li>
 Exciting bonus opportunities, incentives &amp; profitshare
 </li>
 <li>
 Comprehensive health insurance coverage
 </li>
 <li>
 Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities
 </li>
 <li>
 Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged
 </li>
 <li>
 Impactful Work: Play a crucial role in driving the growth and success of our clients' businesses
 </li>
 <li>
 Collaborative Culture: Join a passionate team dedicated to excellence and teamwork
 </li>
 <li>
 Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance
 </li>
 </ul>
</div>

Key Account Manager

Halan - حالا

<div>
 
 
 
 Overview
 
 
 
 
 
 
 
 The main goal of an SDR is to find and qualify potential customers (prospects) and move them to the next stage of the sales process. They don't close deals; instead, they are focused on the initial outreach and lead qualifications to set up meetings for a senior Account Executive (AE) or Relationship Manager (RM) and pave the way for applying bulk sourcing model.
 
 
 
 
 
 
 
 
 
 
 
 
 
 What You&acute;ll Do
 
 
 
 
 
 
 
 Lead Generation &amp; Prospecting: Find potential clients through various channels, including cold calling, email, social media (like LinkedIn), and networking events, use sales tools and databases to research and identify potential leads within a specific target market and finally Build and maintain a robust pipeline of qualified leads.
 
 
 
 
 Outreach &amp; Engagement: Craft personalized and compelling messages to engage prospects and spark their interest, initiate conversations to understand the prospect's needs, challenges, and goals and Educate prospects on the value of the company's product or service.
 
 
 
 
 Qualification &amp; Hand-off: Qualify leads by asking strategic questions to determine if they are a good fit (e.g., assessing their budget, authority, need, and timeline), Successfully hand off qualified leads to the appropriate Account Executive or Relationship Manager for a formal meeting or demo and maintain accurate records of all interactions and updates the system.
 
 
 
 
 Collaboration &amp; Reporting: Work closely with the marketing team to provide feedback on lead quality and campaigns, Collaborate with Account Executives to ensure a smooth transition of qualified leads and provide weekly or monthly reports on prospecting activities, conversion rates, and pipeline health.
 
 
 
 
 
 
 
 
 
 
 What Makes You a Good Fit
 
 
 
 
 
 
 
 A bachelor's degree in business, marketing, or a related field is often preferred but not always required.
 
 
 
 
 Previous experience in sales, marketing, or customer-facing role is a plus, but this is a common entry point into sales.
 
 
 
 
 Excellent written and verbal communication skills. You should be a confident and persuasive speaker who isn't afraid to cold call.
 
 
 
 
 The ability to handle rejection and remain motivated is critical for success in this role.
 
 
 
 
 	Unwavering integrity, ethical conduct, and a strong commitment to corporate governance.
 
 
 
 
 
</div>

Field Sales Specialist

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and strategic
 
 Account Management Team Lead
 
 to oversee ZIWO&rsquo;s customer portfolio in Egypt and other regions. In this role, you will manage a team of Junior Account Managers, drive revenue growth through retention and upselling, oversee complex client escalations, and ensure exceptional account performance. You will also support the Head of Account Management in executing regional and global strategies to enhance client engagement and deliver outstanding service.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Own, manage, and grow a portfolio of accounts across Egypt and additional assigned regions
 </li>
 <li>
 Lead, coach, and mentor a team of Junior Account Managers handling small global accounts
 </li>
 <li>
 Develop and execute cross-sell and up-sell strategies to increase revenue
 </li>
 <li>
 Conduct coaching sessions, pipeline reviews, and provide ongoing performance feedback
 </li>
 <li>
 Monitor account health, usage patterns, and collaborate with the Revenue Growth Analyst for insights
 </li>
 <li>
 Act as the escalation point for high-risk or complex client issues
 </li>
 <li>
 Ensure team KPIs are achieved across retention, engagement, adoption, and revenue targets
 </li>
 <li>
 Work closely with Sales, Customer Success, and Product teams to align on client growth and satisfaction
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
 </li>
 <li>
 4&ndash;6 years of experience in Account Management, Customer Success, or client-facing roles
 </li>
 <li>
 Minimum 2 years in a leadership or supervisory role
 </li>
 <li>
 Proven track record in revenue growth, retention, and cross/upselling
 </li>
 <li>
 Experience managing enterprise-level accounts is highly preferred
 </li>
 <li>
 Proficiency in CRM systems (HubSpot, Salesforce, or similar)
 </li>
 <li>
 Strong analytical skills to interpret account health, data trends, and revenue insights
 </li>
 <li>
 Understanding of SaaS, cloud technologies, or contact center solutions
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills
 </li>
 <li>
 Strong follow-up discipline, customer-centric mindset, and problem-solving abilities
 </li>
 <li>
 Ability to manage pressure, handle escalations, and drive team performance
 </li>
 <li>
 English is mandatory; French is a significant advantage
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Opportunity to lead and grow a high-performing account management team
 </li>
 <li>
 Be part of a fast-paced, innovative SaaS company reshaping customer communication in the MENA region
 </li>
 <li>
 Cross-functional exposure working closely with Sales, CS, and Product teams
 </li>
 <li>
 Clear leadership career pathway and continuous learning opportunities
 </li>
 <li>
 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Management Team Lead

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting &amp; out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up &amp; Account management).
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Achieve monthly targets (renewal and acquisition) with consistency;
 </li>
 <li>
 Manage existing accounts and increase their book of business;
 </li>
 <li>
 Ensure daily farming to increase database in terms of leads and referrals;
 </li>
 <li>
 Increase our market share by selling our B2B products to new customers;
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, and upgrades;
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities;
 </li>
 <li>
 Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues;
 </li>
 <li>
 Collect market insights and stay up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 1 to 3 years of relevant sales experience;
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently;
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the Automotive market in Egypt;
 </li>
 <li>
 Knowledge of the Subscription industry;
 </li>
 <li>
 Familiar with tech, e-commerce;
 </li>
 <li>
 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
 </li>
 <li>
 Excellent in English Communication skills, both verbal and written
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads;
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills;
 </li>
 <li>
 Excellent in converting leads into paying customers
 </li>
 <li>
 Positive/Flexible/Presentable/Committed;
 </li>
 <li>
 Eager for success;
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager - Dubizzle Cars (6th of October)

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646 customer success account manager jobs IN Egypt Jobs In Egypt Jobs In Cairo Egypt

Customer Success Account Manager

Customer Success Account Manager

Customer LifeCycle Manager (Inside Sales Account Manager)

Key Account Manager

Field Sales Specialist

Account Management Team Lead

Sales Account Manager - Dubizzle Cars (6th of October)