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client service representative (customer services)

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consumer engagement associate ( english speaker)

customer experience representative

Thndr

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

Egygate Marketing Agency

<div>
 
 
 Company Description
 
 
 
 
 
 Egygate Marketing Agency is a dynamic marketing and advertising company offering comprehensive marketing services, including printing, social media marketing, and more. We are committed to providing innovative solutions tailored to meet the needs of marketers and business owners. Our team drives results through creative strategies and expertise in the ever-evolving marketing landscape. Additionally, we publish valuable content designed to support and empower businesses in achieving their goals.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site position for a Telesales Representative located in Qesm 1st Nasser City. The Telesales Representative will be responsible for contacting potential clients, presenting and selling products or services, responding to inquiries, maintaining client relationships, and managing a pipeline of leads. This role also involves meeting sales targets, updating customer information in databases, and following up with clients to ensure satisfaction and loyalty.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively engage with clients and address their needs
 </li>
 <li>
 Customer Support expertise to resolve inquiries and provide exceptional assistance
 </li>
 <li>
 Proven Sales skills and ability to meet or exceed targets
 </li>
 <li>
 Willingness to participate in Training to develop and hone professional capabilities
 </li>
 <li>
 Self-motivated, results-oriented, and capable of working in a fast-paced environment
 </li>
 <li>
 Prior telesales or customer service experience is a plus
 </li>
 <li>
 Proficiency in basic computer applications and CRM tools
 </li>
 </ul>
</div>

Telesales Representative

MAZCODEX

<div>
 
 Company Description
 
 
 
 MAZCODEX, founded in 2022 and headquartered in Egypt, specializes in providing customized software solutions designed to support businesses, organizations, and individuals in achieving digital transformation. By focusing on minimizing human errors, increasing accuracy, and reducing operational costs, MAZCODEX ensures streamlined processes for its clients. With expertise in serving various industries, MAZCODEX helps its clients enhance operational efficiency and achieve their business goals.
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo, Egypt, for a Junior Sales Representative. The Junior Sales Representative will be responsible for prospecting potential clients, generating leads, presenting the company's software solutions, and building strong relationships with clients. The role also includes negotiating contracts, meeting sales targets, and providing exceptional customer support to ensure client satisfaction. Collaboration with cross-functional teams to align sales efforts with company objectives will also be an integral part of the role.
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Sales techniques, Business Development, and Client Relationship Management
 </li>
 <li>
 Excellent Communication, Negotiation, and Presentation skills
 </li>
 <li>
 Ability to conduct Market Research and analyze customer needs
 </li>
 <li>
 Familiarity with CRM tools and Sales Tracking Systems
 </li>
 <li>
 Results-driven mindset and ability to meet or exceed targets
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 Previous experience in sales, particularly in the software industry, is a plus
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 </ul>
</div>

Software Sales Consultant

51Talk

<div>
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 high-energy Sales Representative / Telesales Executive
 
 to join our growing team!
 
 
 If you have a passion for helping people, love communicating, and thrive in a results-driven environment &mdash; this is your chance to build a rewarding sales career with us.
 
 
 
 ✨ What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Conduct
 
 outbound calls
 
 to prospective customers to introduce and promote our products and services.
 </li>
 <li>
 
 Understand customer needs
 
 and recommend suitable courses or solutions.
 </li>
 <li>
 Convert inquiries into sales by
 
 clearly communicating the value
 
 of our offerings.
 </li>
 <li>
 Follow up on marketing leads and ensure
 
 timely engagement
 
 with potential customers.
 </li>
 <li>
 Keep
 
 accurate records
 
 of all sales activities and customer interactions in the CRM system.
 </li>
 <li>
 Consistently
 
 achieve or exceed monthly sales targets.
 
 </li>
 <li>
 Deliver an
 
 excellent customer experience
 
 and build long-term relationships.
 </li>
 </ul>
 
 
 🧩 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 in sales, telesales, or any customer-facing role.
 </li>
 <li>
 Strong understanding of
 
 sales techniques
 
 and customer engagement.
 </li>
 <li>
 
 Excellent communication and interpersonal skills.
 
 </li>
 <li>
 Target-driven,
 
 self-motivated
 
 , and able to perform under pressure.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 is a plus.
 </li>
 </ul>
 
 
 💼 What We Offer
 
 
 <ul>
 <li>
 
 Very competitive base salary + attractive commissions
 
 </li>
 <li>
 
 Career development opportunities
 
 within a fast-growing company
 </li>
 <li>
 
 Social &amp; medical insurance
 
 </li>
 <li>
 Supportive, positive, and collaborative work culture
 </li>
 </ul>
 
 
</div>

Course Consultant

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 The inside sales representative will be responsible for managing existing customers, understanding their needs, and ensuring a smooth sales process. The ISR is also responsible for developing new leads and targeting prospects. At the heart of this role is closing sales and exceeding targets. To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Communicate with existing customers and make outbound calls to potential customers.
 </li>
 <li>
 Conducting monthly business reviews with existing customers.
 </li>
 <li>
 Identify growth opportunities for customers.
 </li>
 <li>
 Use internal data and tools to deliver the best performance.
 </li>
 <li>
 Coach and train existing clients and onboard new clients.
 </li>
 <li>
 Researching and qualifying new leads and prospects.
 </li>
 <li>
 Understanding existing customers' needs and identifying upsell opportunities.
 </li>
 <li>
 Executing Renewals on time and with quality.
 </li>
 <li>
 Answering potential customers' questions and sending additional information and proposals.
 </li>
 <li>
 Learning, presenting, and demonstrating various products.
 </li>
 <li>
 Staying informed about competing products and services.
 </li>
 <li>
 Closing sales and achieving sales targets.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Fluent in English
 </li>
 <li>
 Bachelor&rsquo;s Degree in Related fields.
 </li>
 <li>
 2-3 years of previous experience in Account management and new business acquisition
 </li>
 <li>
 Strong listening and sales skills including financial negotiation skills, objection handling, competitive dispositioning, problem solving, etc.
 </li>
 <li>
 Familiar with Microsoft Office and CRM software such as Salesforce.com.
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Good organizational skills and the ability to multitask.
 </li>
 <li>
 Excellent phone and cold calling skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Ability to achieve sales targets
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Inside Sales Representative [PIPELINE]

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Customer Service

Fresh Call Center

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