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call center customer service representative

client service representative (customer services) Jobs in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

client service representative (customer services)

client service representative customer services

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

Egygate Marketing Agency

<div>
 
 
 Company Description
 
 
 
 
 
 Egygate Marketing Agency is a dynamic marketing and advertising company offering comprehensive marketing services, including printing, social media marketing, and more. We are committed to providing innovative solutions tailored to meet the needs of marketers and business owners. Our team drives results through creative strategies and expertise in the ever-evolving marketing landscape. Additionally, we publish valuable content designed to support and empower businesses in achieving their goals.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site position for a Telesales Representative located in Qesm 1st Nasser City. The Telesales Representative will be responsible for contacting potential clients, presenting and selling products or services, responding to inquiries, maintaining client relationships, and managing a pipeline of leads. This role also involves meeting sales targets, updating customer information in databases, and following up with clients to ensure satisfaction and loyalty.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively engage with clients and address their needs
 </li>
 <li>
 Customer Support expertise to resolve inquiries and provide exceptional assistance
 </li>
 <li>
 Proven Sales skills and ability to meet or exceed targets
 </li>
 <li>
 Willingness to participate in Training to develop and hone professional capabilities
 </li>
 <li>
 Self-motivated, results-oriented, and capable of working in a fast-paced environment
 </li>
 <li>
 Prior telesales or customer service experience is a plus
 </li>
 <li>
 Proficiency in basic computer applications and CRM tools
 </li>
 </ul>
</div>

Telesales Representative

MAZCODEX

<div>
 
 Company Description
 
 
 
 MAZCODEX, founded in 2022 and headquartered in Egypt, specializes in providing customized software solutions designed to support businesses, organizations, and individuals in achieving digital transformation. By focusing on minimizing human errors, increasing accuracy, and reducing operational costs, MAZCODEX ensures streamlined processes for its clients. With expertise in serving various industries, MAZCODEX helps its clients enhance operational efficiency and achieve their business goals.
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo, Egypt, for a Junior Sales Representative. The Junior Sales Representative will be responsible for prospecting potential clients, generating leads, presenting the company's software solutions, and building strong relationships with clients. The role also includes negotiating contracts, meeting sales targets, and providing exceptional customer support to ensure client satisfaction. Collaboration with cross-functional teams to align sales efforts with company objectives will also be an integral part of the role.
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Sales techniques, Business Development, and Client Relationship Management
 </li>
 <li>
 Excellent Communication, Negotiation, and Presentation skills
 </li>
 <li>
 Ability to conduct Market Research and analyze customer needs
 </li>
 <li>
 Familiarity with CRM tools and Sales Tracking Systems
 </li>
 <li>
 Results-driven mindset and ability to meet or exceed targets
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 Previous experience in sales, particularly in the software industry, is a plus
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 </ul>
</div>

Software Sales Consultant

AIContentfy

<div>
 
 
 AIContentfy is a growing company, redefining how businesses scale content through advanced AI-driven solutions. Our platform enables organizations to generate high-performing, SEO-optimized content at scale. As we expand our operations, we are building a team that matches the speed and ambition of our technology. Right now, we are hiring
 
 
 multilingual Business Development Representatives.
 
 
 
 
 
 
 
 Job Description
 
 
 
 Use your language skills to start a career in Business Development.
 
 As a Business Development Representative for AIContentfy you will
 
 
 make deals with companies throughout Europe, build lasting relationships, and get direct training from our Finnish Business Development team.&nbsp;
 
 
 Instead of mass cold calls, you will work with select leads to develop partnerships.
 
 
 
 
 
 
 
 Schedule
 
 
 : Monday - Friday, 9am - 5pm (fixed)
 
 
 
 
 Location:
 
 
 &nbsp;Maadi (onsite)
 
 
 
 
 Salary:
 
 
 &nbsp;competitive base salary
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Fluency (C1+) in:
 
 
 Spanish, Portuguese, German, French, Dutch, Finnish, Danish, or Swedish
 
 </li>
 <li>
 Bachelor's degree required
 </li>
 <li>
 Customer service experience is preferred
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment
 </li>
 <li>
 Strong attention to detail and ability to adapt to feedback
 </li>
 <li>
 Positive attitude, eagerness to learn, and ability to adapt in a dynamic business environment.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Identify, qualify, and close new business opportunities within target markets&nbsp;
 </li>
 <li>
 Manage and grow existing client accounts through relationship-building and renewal strategies
 </li>
 <li>
 Identify client needs, build trust, and propose tailored solutions that align with their goals
 </li>
 <li>
 Conduct in depth research to understand client needs and operations&nbsp;
 </li>
 <li>
 Collaborate with internal teams to ensure smooth onboarding
 </li>
 <li>
 Stay informed about SEO to provide informed recommendations.
 </li>
 <li>
 Maintain accurate records and update CRM
 </li>
 </ul>
 
 
 
</div>

Multilingual Business Development Representative

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Customer Service

Fresh Call Center

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
</div>

Fresh Customer Service (Grads only)

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