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customer acquisition specialist (non-agent role)

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customer experience representative

associate customer service specialist

Medtronic

<div>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 
 A Day in the Life
 
 
 
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 Direct contact person for all customer orders management within the region for all of Medtronic Arabia&rsquo;s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.
 
 
 
 Responsibilities may include the following and other duties may be assigned:
 
 
 
 <ul>
 <li>
 Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
 </li>
 <li>
 Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
 </li>
 <li>
 Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
 </li>
 <li>
 Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
 </li>
 <li>
 Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.
 </li>
 <li>
 Support of establishing of effective quality management system.
 
 
 
 </li>
 </ul>
 
 Required Knowledge and Experience:
 
 
 
 <ul>
 <li>
 Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
 </li>
 <li>
 SAP
 </li>
 <li>
 MS Office (Excel)
 </li>
 <li>
 Excellent communication skills and relationship-building abilities
 </li>
 <li>
 Wiling to Travel
 
 
 
 </li>
 </ul>
 
 Physical Job Requirements
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
 
 
 
 Benefits &amp; Compensation
 
 
 
 
 Medtronic offers a competitive Salary and flexible Benefits Package
 
 
 
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 
 
 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
 
 
 
 About Medtronic
 
 
 
 We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
 
 Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
 
 We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
 
 
 Learn more about our business, mission, and our commitment to diversity here
</div>

Associate Customer Service Specialist

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
</div>

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Abdul Latif Jameel

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a highly analytical and people-focused
 
 Associate Engagement Senior Specialist
 
 to support and enhance engagement across Abdul Latif Jameel. This role is responsible for designing and managing employee surveys, developing dashboards, generating insights, and supporting engagement initiatives across all affiliates.
 
 
 You will play a key role in elevating the associate experience through data, insights, and impactful engagement actions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Survey Management, Data Analysis &amp; Insights
 
 
 <ul>
 <li>
 Design, develop, and launch employee engagement and experience surveys across all ALJ affiliates.
 </li>
 <li>
 Manage survey communication and ensure clarity and reach across the organization.
 </li>
 <li>
 Develop dashboards, reports, and analytics to present key findings and insights.
 </li>
 <li>
 Serve as the subject-matter expert on survey tools (e.g., Qualtrics) and BI analytical platforms.
 </li>
 <li>
 Translate data into actionable insights for leadership and HR stakeholders.
 </li>
 </ul>
 
 
 Engagement Actions &amp; Special Projects
 
 
 <ul>
 <li>
 Coordinate entity-level engagement action plans with HR SPOCs and business leaders.
 </li>
 <li>
 Support execution of employee experience initiatives aligned with the Associate Experience strategy.
 </li>
 <li>
 Prepare forms, reports, tracking tools, and monitoring sheets to ensure smooth implementation of programs.
 </li>
 <li>
 Work on special projects assigned by the General Manager &ndash; Associate Engagement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in HR, Organizational Psychology, Data Analytics, or related field.
 </li>
 <li>
 3&ndash;5 years total experience, including 3&ndash;4 years in surveys &amp; employee engagement.
 </li>
 <li>
 Strong analytical, presentation, and communication skills.
 </li>
 <li>
 Experience with Qualtrics is a Must.
 </li>
 <li>
 This is a
 
 remote role
 
 , open to candidates residing in
 
 Egypt or India
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong knowledge of survey design and survey management tools.
 </li>
 <li>
 Excellent analytical skills with experience using BI/data visualization tools.
 </li>
 <li>
 Strong presentation and storytelling skills using data.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Attention to detail and high-quality execution skills.
 </li>
 <li>
 Ability to coordinate multiple stakeholders and projects simultaneously.
 </li>
 <li>
 Problem-solving mindset and ability to recommend data-based solutions.
 </li>
 </ul>
 
 
</div>

Associate Engagement Senior Specialist

Dafater

<div>
 
 
 Do you have what it takes to lead our customer assistance efforts and make a lasting impact?
 
 
 
 
 
 Role Overview:
 
 
 
 As a Customer Success Specialist at Dafater, you will be the linchpin in fostering strong relationships with our clients, ensuring a smooth onboarding process for new clients, including system setup, data migration, and comprehensive product training. This role is pivotal in helping customers quickly adapt to the company's ERP solutions, empowering them with the knowledge and skills to fully utilize the system.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the onboarding process for new clients, including client account activation, data entry, and initial configuration of ERP solutions.
 </li>
 <li>
 Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and aligning our solutions to meet their needs.
 </li>
 <li>
 Assist clients in migrating their data to the ERP system, ensuring accuracy and alignment with their business needs.
 </li>
 <li>
 Work with the Customization Specialist to identify and address any system customization needs during onboarding.
 </li>
 <li>
 Conduct product training for clients, offering in-depth training sessions, both remotely and on-site, to ensure clients are fully equipped to use the system effectively.
 </li>
 <li>
 Gather feedback from clients post-training to continuously improve the onboarding process.
 </li>
 <li>
 Monitor client usage and proactively reach out to address any potential issues, providing solutions and best practices to optimize their experience.
 </li>
 <li>
 Act as the voice of the customer, collecting feedback and collaborating with internal teams to drive product improvements and innovations.
 </li>
 <li>
 Identify opportunities for upselling and ensure timely renewals by demonstrating the ongoing value of our solutions.
 </li>
 <li>
 Track and report on key success metrics, providing insights and recommendations to enhance customer satisfaction and engagement.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role, preferably within a tech or ERP-related field.
 </li>
 <li>
 Bachelor&rsquo;s degree in Accounting, or a related field.
 </li>
 <li>
 Solid knowledge of accounting fundamentals and their application in ERP systems.
 </li>
 <li>
 Knowledge of ERP systems or similar software solutions is highly desirable.
 </li>
 <li>
 Strong communication skills, both verbal and written, with the ability to effectively train and engage clients.
 </li>
 <li>
 Ability to manage multiple clients and projects simultaneously, maintaining attention to detail.
 </li>
 <li>
 Strong problem-solving skills and ability to think on your feet when addressing client concerns.
 </li>
 <li>
 Proficiency in time management and organizational skills.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 
 
 
 </li>
 </ul>
 
 Why Join Dafater?
 
 
 
 <ul>
 <li>
 Be a part of a forward-thinking company that values creativity and innovation.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 Work with a talented and passionate team dedicated to making a difference.
 
 
 
 </li>
 </ul>
 If you are a customer-centric professional with a passion for helping clients succeed, we would love to hear from you! Please submit your resume detailing your experience and why you would be a great fit for the Customer Success Specialist role at Dafater.
</div>

Customer Success Specialist

Maxima Apparel

<div>
 
 
 EDI Support Specialist
 
 
 
 
 
 
 As an
 
 EDI Support Specialist
 
 at Maxima Apparel, you will play a key role in supporting the day-to-day operations and logistics functions across our global supply chain. You will work closely with internal teams, customers, suppliers, and 3PL partners to ensure smooth data exchanges, reliable order flows, and timely shipment execution. Your expertise in EDI and operational data processes will help maintain accuracy, efficiency, and consistency across our operational ecosystem.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 EDI Operations Support
 
 
 <ul>
 <li>
 Manage and monitor EDI transactions with customers, vendors, logistics providers, and marketplaces (e.g., orders, invoices, ASNs).
 </li>
 <li>
 Onboard new EDI partners and integrate with company ERP and EDI service provider.
 </li>
 <li>
 Ensure all incoming and outgoing EDI documents are processed accurately and on time.
 </li>
 <li>
 Coordinate with partners and internal teams to resolve EDI errors, missing documents, or mismatches.
 </li>
 <li>
 Maintain documentation of EDI requirements, mapping rules, and operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Operational Data Coordination
 
 
 <ul>
 <li>
 Support Operations and Logistics teams by ensuring data accuracy for orders, shipments, inventory, and product information.
 </li>
 <li>
 Assist with bulk uploads or data adjustments in ERP, WMS, or e-commerce systems.
 </li>
 <li>
 Perform routine data checks to identify discrepancies and coordinate corrective actions.
 </li>
 <li>
 Prepare and validate packing lists, shipment confirmations, and other operational documents derived from data feeds.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Supply Chain Support
 
 
 <ul>
 <li>
 Track the flow of customer orders from receipt to fulfillment, highlighting delays or data inconsistencies.
 </li>
 <li>
 Support the creation of operational reports, such as order status, inventory availability, shipment performance, and vendor compliance.
 </li>
 <li>
 Help maintain alignment between internal teams, warehouses, and customer requirements.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Workflow Optimization
 
 
 <ul>
 <li>
 Identify gaps or inefficiencies in current operational data flows and work with stakeholders to propose improvements.
 </li>
 <li>
 Assist with documenting SOPs related to EDI, order management, data handling, and logistics processes.
 </li>
 <li>
 Support the rollout of new customers, new EDI documents, or updated operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Operations, Logistics, Customer Service, Sales, and IT teams to ensure seamless coordination.
 </li>
 <li>
 Translate operational needs into clear requirements for data flows, partner communication, or system adjustments.
 </li>
 <li>
 Provide training and guidance to team members on EDI processes, operational data accuracy, and workflow best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Operations Management, Business, Information Systems, or a related field, or equivalent practical experience.
 </li>
 <li>
 
 2&ndash;4 years of experience
 
 in Operations, Logistics, Supply Chain, Customer Service, or EDI support roles, preferably within apparel, retail, wholesale, or logistics environments.
 </li>
 <li>
 Strong understanding of EDI fundamentals and hands-on experience with common EDI transactions (e.g., 850, 810, 856), including their impact on order processing, logistics, and retail compliance.
 </li>
 <li>
 Familiarity with global EDI standards and operations across U.S., European, Asian, and African markets.
 </li>
 <li>
 Experience working with 3PLs, retailers, marketplaces, and external service providers is a plus.
 </li>
 <li>
 Proficiency in Excel and working with spreadsheets and CSV files for data review, cleaning, and basic manipulation.
 </li>
 <li>
 Ability to troubleshoot EDI and data issues such as incorrect mappings, missing fields, or failed transmissions, with familiarity in FTP/SFTP or similar data exchange methods.
 </li>
 <li>
 Understanding of core supply chain workflows, including order management, shipping, warehousing, and fulfillment.
 </li>
 <li>
 Strong analytical and problem-solving skills, with high attention to detail and a focus on data accuracy and reliability.
 </li>
 <li>
 Ability to work across multiple systems and quickly learn new platforms (ERP, WMS, e-commerce systems).
 </li>
 <li>
 Proven ability to coordinate or manage projects involving internal Operations/Logistics teams and external partners or customers.
 </li>
 <li>
 Strong communication and collaboration skills, effective with both technical and non-technical stakeholders.
 </li>
 <li>
 Organized, proactive, and capable of managing multiple priorities in a fast-paced, service-oriented environment.
 </li>
 </ul>
 
 
 
 
 
 -Shift Timing: 9am&ndash;5pm, from Saturday to Thursday.
 
 
 
 
 -Location: New Cairo, Egypt.
 
 
</div>

EDI Support Specialist

Concentrix

<div>
 
 We&rsquo;re Hiring: Customer Acquisition Specialist (Non-Agent Role)
 
 
 
 
 
 Company: Concentrix &ndash; Maadi Site
 
 
 Start Date: December 22nd
 
 
 Shifts: Night &amp; Overnight
 
 
 
 
 
 Are you passionate about sales and excited to work in a B2B environment?
 
 
 Join a global telecom project where you&rsquo;ll be dealing directly with business clients&mdash;not consumers&mdash;to help them activate, manage, and grow their services.
 
 
 
 
 
 About the Role:
 
 
 As a Customer Acquisition Specialist, you will engage with businesses that partner with our telecom account. You&rsquo;ll be responsible for understanding client needs, helping them maximize their services, and driving successful acquisition motions.
 
 
 
 
 
 Your Responsibilities
 
 
 &bull; Provide accurate weekly, monthly, and quarterly sales forecasts.
 
 
 &bull; Demonstrate strong product knowledge and technical understanding to assess business requirements
 
 
 &bull; Identify and resolve roadblocks impacting client satisfaction or product usage.
 
 
 &bull; Handle objections and external competitive pressures to retain or win new business customers.
 
 
 &bull; Manage a high volume of daily B2B communications via phone and email &mdash; mostly outbound.
 
 
 &bull; Collaborate with your team and sales leadership to deliver top-tier customer interactions.
 
 
 &bull; Maintain and update CRM systems to ensure data accuracy.
 
 
 &bull; Perform sales motions such as lead qualification, lead conversion, account health checks, customer advocacy, and contract renewals.
 
 
 &bull; Report directly to a Sales Manager while working within a high-performing team.
 
 
 
 
 
 Job Requirements
 
 
 &bull; Fluency in English (must) B2+\ C1
 
 
 &bull; Minimum 1 year of sales experience (B2B or B2C).
 
 
 &bull; Strong communication, negotiation skills, and a passion for achieving targets.
 
 
 &bull; Ability to work night and overnight rotational shifts.
 
 
 
 
 
 Role Details
 
 
 &bull; Location: Maadi
 
 
 &bull; Working Hours: Night rotational shifts &mdash; starting from 3 PM, with the last shift ending at 6 AM
 
 
 &bull; Grade: 9A (suitable for Team Leaders &amp; Senior profiles)
 
 
 &bull; Total Monthly Gross Salary: 28,640 EGP
 
 
 &bull; Quarterly Bonus: Up to 19,550 EGP
 
 
 &bull; Start Date: 22nd of December
 
 
 
 
 
 Why Join Us?
 
 
 &bull; Work in a high-impact B2B global telecom project
 
 
 &bull; Competitive salary + attractive quarterly bonus
 
 
 &bull; Fast career growth within Concentrix
 
 
 &bull; A supportive, dynamic, and professional sales environment
 
 
 
 
 
 If you&rsquo;re ambitious, energetic, and ready to elevate your sales career, apply now! To apply, please send the following on WhatsApp: 01022240789
 
 
 &bull; Your CV
 
 
 &bull; A voice note introducing yourself in English
 
 
 &bull; Confirmation that you can start on December 22nd
 
 
 &bull; Confirmation that you are a graduate and have completed your military service
 
</div>

Customer Acquisition Specialist (Non-Agent Role)

Nestlé

<div>
 
 Consumer Engagement Associate
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
 
 
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
 </li>
 <li>
 Utilizes various market-based tools and applications for consumer management and servicing.
 </li>
 <li>
 Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.
 </li>
 <li>
 Resolve customer inquiries, comments, and complaints of consumers.
 </li>
 <li>
 Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
 </li>
 <li>
 Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
 </li>
 <li>
 Ensures proper notification and escalation of critical complaints and irate customers.
 </li>
 <li>
 Follows the changes in the messaging and the ways of working.
 </li>
 <li>
 Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.
 </li>
 <li>
 Strong interpersonal skills, team-oriented attitude.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Ability to multitask and prioritize.
 </li>
 <li>
 Interest in digital and social media industry, current online trends and marketing tactics
 </li>
 <li>
 Capacity to learn new skills and master new tools is a must.
 </li>
 <li>
 Attention to details.
 </li>
 </ul>
</div>

Consumer Engagement Associate ( English Speaker)

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