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customer relationship manager ii

customer experience specialist

Nightforce Optics, Inc.

<div>Description: <b>We are Nightforce Optics</b><b>RUGGED. RELIABLE. REPEATABLE.</b>&trade;<br>
Nightforce Optics is a leading manufacturer and marketer of premium sport optics products, including riflescopes, spotting scopes and accessories. Known for its rugged products designed for use in punishing conditions, Nightforce is the industry benchmark for high-quality, high-performance products. Nightforce Optics, Inc., was established in 1992 with one goal in mind: to build the finest riflescopes on the market. The same qualities that have made Nightforce the choice of professionals have now created a dedicated following among hunters and serious shooters.<br>
<b>We want you to become part of our story!</b><br>
Nightforce Optics is seeking a dedicated <b>Customer Experience Specialist</b> to join our teamand deliver exceptional support to our internal and external customers. In this role, the Customer Experience Specialist will be the primary point of contact for troubleshooting, diagnostics, and problem resolution across our entire product line, including Nightforce Optics and Horus Vision products. Your mission is to ensure a seamless experience by providing accurate information, documenting issues, and assisting with product recommendations. This position may be filled in Meridian, ID or Orofino, ID.<br>
<b>What You Will Be Doing: Essential Job Duties</b><p><b>
Required Qualifications</b></p><ul><li>
 Manage and document technical support issues, and interact with internal partners via phone, email, and live chat to ensure the functionality of Nightforce Optics and Horus products. Effectively managing multiple scenarios and prioritizing work based on business and customer and consumer needs. Assess consumer needs and opportunities; suggest how we can meet these requirements to help our customers be successful with Nightforce and Horus products</li><li>
Attract potential consumers by answering product and service questions and suggesting additional information about our products. Engage and collaborate with the Sales team when necessary.</li><li>
Open customer accounts by recording accurate information</li><li>
Troubleshoot complex client issues through problem isolation, research, reviewing work instructions, and consultation with other team members including other departments such as shipping, production, R&amp;D, and materials; escalate if necessary. This may require the use technology tools to assist with a resolution that fits the consumers and customers needs.</li><li>
Manage and document technical support issues and interact with customers via phone, email, and live chat interactions to ensure functionality of Nightforce Optics and Horus products.</li><li>
Create repeatable processes, automations, FAQ&rsquo;s, SOPs, WIs (work instructions), and internal and external documents for customer support.</li><li>
Demonstrate good judgement in selecting methods and techniques for obtaining information and solutions in responding to customer requests including accurately identifying, assessing, and troubleshooting a wide range of riflescope and optics-related issues, including mounting, zeroing, reticle calibration, focus/parallax adjustments, and environmental performance.</li><li>
Maintain accurate and throughout records of all customer interactions, reported issues and product feedback by following work instructions and documenting each contact in Oracle.</li><li>
Provide customer service to internal and external customers to ensure consistent and professional experience without ever compromising quality</li><li>
Proactively seek out, pursue, obtain, learn, and retain product knowledge on a regular and ongoing basis through self-guided resources such as both independently through work instructions, manuals, and websites, as well as through company-provided training and asking questions.</li><li>
Works independently to make decisions with little direct oversight of a supervisor or manager while also working in a team environment. Makes suggestions and shows initiative in executing tasks</li><li>
Process and manage retail orders submitted through the company websites, ensuring accuracy in order entry and timely fulfillment. Assist Account Managers with coordinating product returns, including generating RMA&rsquo;s, tracking shipments, and facilitating credit or replacement processing.</li><li>
Provide reporting and backorder information to dealers when requested or refer to account managers as appropriate</li><li>
Attend trade shows and other company events as needed</li><li>
Utilize AI-powered tools and systems to enhance customer support, streamline order processing, and quickly access relevant product or account information. Maintain a willingness to adapt to emerging technologies that improve the consumer and customer experience.</li></ul><p><b>
Non-Essential Duties:</b></p><ul><li>
Additional Duties as assigned.</li></ul>
Requirements:
<p><b>
What we need to see: Required Qualifications</b></p><ul><li>
Associate degree in communication, sales, or business (or equivalent experience)</li><li>
2 years of experience in a fast-paced, professional customer support role</li><li>
Excellent interpersonal and phone skills to interact with dealers, consumers, and internal departments</li><li>
Ability to work weekends, holidays or travel to Nightforce events if needed</li><li>
Demonstrate unwavering ability to communicate professionally in all types of communication. This position requires the ability to provide clear and concise instructions over the phone, live chat, email, and zoom.</li><li>
Active listening skills - proper phone etiquette to give full attention to what other people are saying, take time to understand the points being made, asking questions as appropriate</li><li>
Ability to prioritize workload and have a high attention to detail</li><li>
Experience with Microsoft Office or Google Suite</li><li>
Knowledge of ERP systems</li><li>
Exceptional problem solving and troubleshooting capabilities with the ability to identify problems and provide resolutions</li></ul><p><b>
What we would love to see: Preferred Qualifications</b></p><ul><li>
Experience and knowledge of the hunting, shooting, outdoors industry</li><li>
Working knowledge of Oracle and Apex</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Required to LIFT/CARRY Frequently (between 33%-66% of the time): 20 pounds, occasionally lifting up to 50 pounds with or without accommodation</li><li>
Required to PULL/PUSH Frequently: up to 20 pounds</li><li>
Bend: Frequently</li><li>
Twist: Frequently</li><li>
Squat: Occasionally</li><li>
Climb: Occasionally</li><li>
Kneel/Crawl: Occasionally</li><li>
Reach/Reach Overhead: Occasionally</li><li>
Finger Dexterity/Fine Manipulation: Continuously</li><li>
Sit: Continuously</li><li>
Computer/Mouse Use: Continuously</li><li>
Drive: Occasionally</li><li>
Repetitive Motion: Substantial movements of the wrist, hands, and/or fingers</li></ul><p><br>
</p><p><b>What Sets Us Apart?</b></p><ul><li>
100% paid benefits for the employee including: medical, dental, vision, short term disability, long term disability, and life insurance.</li><li>
Paid Time Off Package - 60 hours your first year and increases year after year</li><li>
10-13 paid holidays per year</li><li>
Matching 401k after one year of employment</li><li>
4-day work week, who doesn't like 3-day weekends?</li><li>
Pride in our product</li><li>
Employee discount on scopes and Nightforce apparel</li></ul><p>
Nightforce Optics is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, gender, sex, national origin, age, sexual orientation, gender identity, protected veteran status, disability or any other category protected by law.</p><p><i>
Note:</i> <i>All job offers are contingent on passing pre-employment requirements, including a drug screen and criminal background check. Applicants must also be a &quot;US Person&quot; as defined by the International Traffic in Arms Regulations (ITAR).</i></p><p><b>
Application Deadline:</b> January 4, 2026 @ 11:59pm</p></div>

Customer Experience Specialist

<div>Description: <b>We are Nightforce Optics</b><b>RUGGED. RELIABLE. REPEATABLE.</b>&trade;<br>
Nightforce Optics is a leading manufacturer and marketer of premium sport optics products, including riflescopes, spotting scopes and accessories. Known for its rugged products designed for use in punishing conditions, Nightforce is the industry benchmark for high-quality, high-performance products. Nightforce Optics, Inc., was established in 1992 with one goal in mind: to build the finest riflescopes on the market. The same qualities that have made Nightforce the choice of professionals have now created a dedicated following among hunters and serious shooters.<br>
<b>We want you to become part of our story!</b><br>
Nightforce Optics is seeking a dedicated <b>Customer Experience Specialist</b> to join our teamand deliver exceptional support to our internal and external customers. In this role, the Customer Experience Specialist will be the primary point of contact for troubleshooting, diagnostics, and problem resolution across our entire product line, including Nightforce Optics and Horus Vision products. Your mission is to ensure a seamless experience by providing accurate information, documenting issues, and assisting with product recommendations. This position may be filled in Meridian, ID or Orofino, ID.<br>
<b>What You Will Be Doing: Essential Job Duties</b><p><b>
Required Qualifications</b></p><ul><li>
Manage and document technical support issues, and interact with internal partners via phone, email, and live chat to ensure the functionality of Nightforce Optics and Horus products. Effectively managing multiple scenarios and prioritizing work based on business and customer and consumer needs. Assess consumer needs and opportunities; suggest how we can meet these requirements to help our customers be successful with Nightforce and Horus products</li><li>
Attract potential consumers by answering product and service questions and suggesting additional information about our products. Engage and collaborate with the Sales team when necessary.</li><li>
Open customer accounts by recording accurate information</li><li>
Troubleshoot complex client issues through problem isolation, research, reviewing work instructions, and consultation with other team members including other departments such as shipping, production, R&amp;D, and materials; escalate if necessary. This may require the use technology tools to assist with a resolution that fits the consumers and customers needs.</li><li>
Manage and document technical support issues and interact with customers via phone, email, and live chat interactions to ensure functionality of Nightforce Optics and Horus products.</li><li>
Create repeatable processes, automations, FAQ&rsquo;s, SOPs, WIs (work instructions), and internal and external documents for customer support.</li><li>
Demonstrate good judgement in selecting methods and techniques for obtaining information and solutions in responding to customer requests including accurately identifying, assessing, and troubleshooting a wide range of riflescope and optics-related issues, including mounting, zeroing, reticle calibration, focus/parallax adjustments, and environmental performance.</li><li>
Maintain accurate and throughout records of all customer interactions, reported issues and product feedback by following work instructions and documenting each contact in Oracle.</li><li>
Provide customer service to internal and external customers to ensure consistent and professional experience without ever compromising quality</li><li>
Proactively seek out, pursue, obtain, learn, and retain product knowledge on a regular and ongoing basis through self-guided resources such as both independently through work instructions, manuals, and websites, as well as through company-provided training and asking questions.</li><li>
Works independently to make decisions with little direct oversight of a supervisor or manager while also working in a team environment. Makes suggestions and shows initiative in executing tasks</li><li>
Process and manage retail orders submitted through the company websites, ensuring accuracy in order entry and timely fulfillment. Assist Account Managers with coordinating product returns, including generating RMA&rsquo;s, tracking shipments, and facilitating credit or replacement processing.</li><li>
Provide reporting and backorder information to dealers when requested or refer to account managers as appropriate</li><li>
Attend trade shows and other company events as needed</li><li>
Utilize AI-powered tools and systems to enhance customer support, streamline order processing, and quickly access relevant product or account information. Maintain a willingness to adapt to emerging technologies that improve the consumer and customer experience.</li></ul><p><b>
Non-Essential Duties:</b></p><ul><li>
Additional Duties as assigned.</li></ul>
Requirements:
<p><b>
What we need to see: Required Qualifications</b></p><ul><li>
Associate degree in communication, sales, or business (or equivalent experience)</li><li>
2 years of experience in a fast-paced, professional customer support role</li><li>
Excellent interpersonal and phone skills to interact with dealers, consumers, and internal departments</li><li>
Ability to work weekends, holidays or travel to Nightforce events if needed</li><li>
Demonstrate unwavering ability to communicate professionally in all types of communication. This position requires the ability to provide clear and concise instructions over the phone, live chat, email, and zoom.</li><li>
Active listening skills - proper phone etiquette to give full attention to what other people are saying, take time to understand the points being made, asking questions as appropriate</li><li>
Ability to prioritize workload and have a high attention to detail</li><li>
Experience with Microsoft Office or Google Suite</li><li>
Knowledge of ERP systems</li><li>
Exceptional problem solving and troubleshooting capabilities with the ability to identify problems and provide resolutions</li></ul><p><b>
What we would love to see: Preferred Qualifications</b></p><ul><li>
Experience and knowledge of the hunting, shooting, outdoors industry</li><li>
Working knowledge of Oracle and Apex</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Required to LIFT/CARRY Frequently (between 33%-66% of the time): 20 pounds, occasionally lifting up to 50 pounds with or without accommodation</li><li>
Required to PULL/PUSH Frequently: up to 20 pounds</li><li>
Bend: Frequently</li><li>
Twist: Frequently</li><li>
Squat: Occasionally</li><li>
Climb: Occasionally</li><li>
Kneel/Crawl: Occasionally</li><li>
Reach/Reach Overhead: Occasionally</li><li>
Finger Dexterity/Fine Manipulation: Continuously</li><li>
Sit: Continuously</li><li>
Computer/Mouse Use: Continuously</li><li>
Drive: Occasionally</li><li>
Repetitive Motion: Substantial movements of the wrist, hands, and/or fingers</li></ul><p><b>
What Sets Us Apart?</b></p><ul><li>
100% paid benefits for the employee including: medical, dental, vision, short term disability, long term disability, and life insurance.</li><li>
Paid Time Off Package - 60 hours your first year and increases year after year</li><li>
10-13 paid holidays per year</li><li>
Matching 401k after one year of employment</li><li>
4-day work week, who doesn't like 3-day weekends?</li><li>
Pride in our product</li><li>
Employee discount on scopes and Nightforce apparel</li></ul><p>
Nightforce Optics is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, gender, sex, national origin, age, sexual orientation, gender identity, protected veteran status, disability or any other category protected by law.</p><p><i>
Note:</i> <i>All job offers are contingent on passing pre-employment requirements, including a drug screen and criminal background check. Applicants must also be a &quot;US Person&quot; as defined by the International Traffic in Arms Regulations (ITAR).</i></p><p><b>
Application Deadline:</b> January 4, 2026 @ 11:59pm</p></div>

Balfour Beatty

<div><p><b>Who we are</b></p>
<p>
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when <b>We Care</b>&mdash;about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.</p>
<p><b>
Our Benefits</b></p>
<ul>
<li>Discretionary bonuses</li>
<li>Medical and Dental Insurance 1st of the month following employment</li>
<li>Health, Flexible Spending and Dependent Care Accounts</li>
<li>Company paid life insurance</li>
<li>401K plan with employer matching</li>
<li>Robust PTO to include, sick, floating holidays, vacation, and personal days</li>
<li>2 Volunteer Days per year</li>
<li>Company paid short-term and long- term disability, parental leave.</li>
<li>And more!</li>
</ul>
<p><b>About the role</b></p>
<p>
A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists&mdash;the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes.</p>
<p>
You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck</p>
<p><b>
What you'll be doing</b></p>
<ul>
<li>Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies</li>
<li>Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
</li><li>Create Exceptional Living experiences during every customer and resident encounter.</li>
<li>Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.</li>
<li>Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.</li>
<li>Responsible to renew residents at end of lease terms where required.</li>
<li>Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.</li>
<li>Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.</li>
<li>Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.</li>
<li>Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.</li>
<li>Create, coordinate, attend and assist with Lifeworks events and activities as required</li>
<li>Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.</li>
<li>Conduct Market Surveys to compare competition weaknesses and advantages.</li>
<li>Understand company software usage and policies.</li>
</ul>
<p></p><p>Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.</p>
<p>
</p><p>Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.</p>
<p>
</p><p><b>Who we're looking for</b></p>
<ul>
<li>High School diploma or GED required.
</li><li>Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred</li>
<li>Strong people management and leadership skills</li>
<li>Solid interpersonal, customer relations and communication skills</li>
<li>Experience in Microsoft Office &ndash; Outlook, Word Excel</li>
<li><b>Possession of a valid state issued Driver&rsquo;s License and safe driving record are required.</b></li>
</ul>
<p>Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.</p>
<p>
Pay Rate: $21.00 - $23.00 hr.</p>
<p>
#LI-BBcommunities</p></div>

Valley Bank

<div><div>Responsibilities include but are not limited to:</div>
<ul><li>Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.</li>
<li>Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.</li>
<li>Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.</li>
<li>Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.</li>
<li>Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.</li>
<li>Responsible for achieving individual sales, referral and service quality goals.</li>
<li>Develop referrals from prospects calling to inquire on bank products and services.</li>
<li>Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.</li>
</ul>Requirements:
<div><b>Required Skills:</b></div>
<ul><li>Excellent verbal and written communication skills.</li>
<li>Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.</li>
<li>Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.</li>
<li>Demonstrate a working knowledge of bank products, services and policies.</li>
<li>Ability to solve practical problems.</li>
<li>Demonstrate a professional manner and team spirit.</li>
<li>Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.</li>
<li>Detail oriented and organized.</li>
</ul><div><b>Required Experience:</b></div>
<ul><li>High School Diploma or GED and a minimum of two years' high volume call center experience, teller or branch banking experience.</li>
<li>Bilingual preferred.</li>
</ul>
<br>
Additional Details : At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients-that includes all our associates as well. The Customer Service Specialist provides best in class customer care across Valley's key channels such as via the telephone, emails, Live Chat - Social Media.<br>
<br>
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

Customer Care Specialist (Call Center)

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.<br>
<br>
The Amazon Connect Go To Market (GTM) team is on a mission transforms support into success&mdash;where AI and human agents work side-by-side with full context through every customer interaction. We turn fragmented customer data into proactive, personalized experiences that create competitive advantage and build lasting customer relationships. Amazon Connect is one of the fastest growing services in the history of AWS and a leader in the Contact Center as a Service (CCaaS) industry. The team is searching for an experienced CCaaS business development specialist to create scalable GTM strategies for Connect's AI suite of features.
<br>
<br>
Amazon Connect is an AI-powered customer experience solution that puts technology to work to drive customer lifetime value, maximize your outcomes, and delight your customers. The Principal GTM Specialist must be a seasoned CCaaS professional with experience creating and driving differentiated strategies for business growth. The ideal candidate will operate in a cross functional team to deliver results globally by testing, iterating, and launching global business development programs and assets that drive value to our customers and internal stakeholders. This person must have deep knowledge of the Connect suite of features and the ability to translate technical features into business value conversations that resonate with line of business and contact center decision makers. Amazon Connect's speed of innovation requires a specialist who can navigate constant change and competing demands while maintaining a strategic focus. As a key team member for Connect, this position offers the ability to develop the future of a service category that drives significant impact on our customers&rsquo; business.
<br>
<br>
Key job responsibilities<br>
<ul><li>Create the GTM strategy for Amazon Connect's AI-driven omnichannel solution.
</li><li>Own strategic initiatives that contribute to our global go to market plan. Measure and report on how owned initiatives impact the business.
</li><li>Work with GTM specialists, sellers, partner teams, and service team to develop scalable sales plays to drive toward growth targets.
</li><li>Determine and iterate on internal and partner led routes to market.
</li><li>Work closely with the service team to influence roadmap priorities and help bring new AI features to market.
</li><li>Partner with product managers and sales to identify, replicate, and scale successful sales campaigns for new and existing services.
</li><li>Develop assets and content to enable global sales organization to execute sales playbooks.
</li><li>Work closely with sellers, solutions architects, and partners to understand blockers to growth for the Connect omnichannel solution.
</li><li>Maintain a reporting cadence to the cross functional team to escalate issues, address blockers, communicate changes, and iterate on strategy.
</li></ul><br>
About the team<br>
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we&rsquo;re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.<br>
<br>
Diverse Experiences<br>
<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS?<br>
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship &amp; Career Growth<br>
<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>7+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience</li><li>Experience developing strategies that influence leadership decisions at the organizational level</li><li>7+ years of developing, negotiating and executing business agreements experience</li><li>7+ years of professional or military experience</li><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience selling to Fortune 1000 or Global 2000 organizations</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<br>
<br>
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $158,400/year in our lowest geographic market up to $262,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Principal WW GTM Specialist, Amazon Connect, Customer Experience

Fairfield County, Ohio

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div>The Substance Screening &amp; Customer Services Specialist supports the agency operations by greeting clients selected for substance screening, administering oral swab/urine tests, updating testing systems, and managing specimen tracking and shipping. The role provides safe transportation for children and adults to approved appointments and visits, when needed. Additional responsibilities include redacting electronic case information for Discovery, preparing and submitting Discovery requests, and assisting with scanning and organizing documents in the agency&rsquo;s data management system. The position also provides reception coverage as needed, retrieve LEADS results for the service teams, and participate in required training and staff meetings.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties</b></h2></div>
<p></p><div><div><b>60% </b>Greets office visitors/customers who have been randomly selected to receive an oral substance screen specimen. Administers oral swab testing for clients, utilizes and updates the randomization testing system for the service teams, tracks and ships all specimens.</div><div></div><div><b><br>
20%</b> Provide child and/or adult transportation for approved services (e.g., parenting time, medical appointments, counseling, other agency-supported functions) as assigned by agency supervisor or designee, in accordance with all applicable laws and policies and procedures. Provide necessary care for children when transporting, to include the following: Assuring children have age-appropriate necessities (diapers, formula etc.) for scheduled travel time, assuring the identity of both verbal and non-verbal children when picking up from caregivers, providing care, guidance, and transfer of information to caregivers, and assuring safety of children in care at all times.</div><div></div><div><b><br>
10%</b> Performs redaction of electronic case information for the purposes of Discovery. Completes Discovery requests and forwards to the Prosecutor according to schedule. Assists with document/scanning of case information within the electronic data management system for Child and Adult Protective Services.</div><div></div><div><b><br>
10%</b> Provides reception coverage as needed due to illness, vacation, lunch or breaks. Meets and greets office visitors; utilizes SACWIS to look up necessary client information; directs visitors to waiting area and notifies the appropriate personnel concerning the visitor. Assists the service teams with picking up Law Enforcement Agencies Data Systems (LEADS) results. Attends training and staff meetings as required.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><ul><li>Twelve months experience as a Unit Support Worker 1, 30111 and a valid</li></ul>
 driver's license.<br>
<br>
<ul><li>Or formal education in arithmetic that includes addition and subtraction, and reading</li></ul>
 and speaking common English vocabulary, one course or six months experience in<br>
 typing, keyboarding or word processing, and a valid driver's license. Also requires an<br>
 additional twelve months experience in typing, keyboarding or word processing and<br>
 working in an office environment handling in-person and/or telephone contacts with<br>
 clients, customers and/or general public.<br>
<br>
<b><i>Or education, training and/or experience in an amount equal to the Minimum</i></b><br>
<b><i>Qualifications stated above.</i></b></div></div></div>

Substance Screening & Customer Services Specialist

Valley First Credit Union

<div><p>The Member Experience Specialist effectively assesses individual member inquiries and provides solutions to meet member needs and credit union objectives. Provides member education and identify cross selling opportunities with an emphasis on strengthening member relationships.</p>
<ul><li>Open various new accounts, process necessary information and educate themembers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.)</li>
<li>Use every member contact as an opportunity to advise member about additional services or programs they will benefit from.</li>
<li>Assist with wide variety of member services including open/close Shared Certificates, assist members with checkbooks, process credit card/loan applications, solve fraud issues, close accounts, etc.</li>
<li>Assist members with opening CD?s and educate customers as to penalties, earnings, etc.</li>
<li>Explain and expedite the opening, closing, transfer, and rollover of IRA certificates.</li>
<li>Set up auto transfers and sign-up members for ACH transfers and wires.</li>
<li>Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>Experience, Education &amp; Skills</b></p>
<ul><li>2? 4 years of customer service experience</li>
<li>1 year + of similar or related experience, including time spent in financial or sales and service positions.</li>
<li>Knowledge and proven ability in troubleshooting issues that may arise with digital technologies including websites</li>
<li>High school diploma or GED is required.</li>
<li>Ability to analyze and make sound decisions</li>
<li>Employee must be professional, dependable, and flexible</li>
<li>Maintain enthusiasm towards job functions and duties</li>
<li>Maintain thorough knowledge of all Credit Union products and services</li>
<li>Ability to evaluate each member?s financial situation and cross-sell beneficial products and services</li>
<li>Support service and sales objectives; meet monthly, quarterly and annual goals as set forth by management</li>
<li>Maintain knowledge of rules and regulations that govern credit unions including but not limited to, BSA, OFAC and Reg. CC.</li>
</ul>
<p><b>Pay Range and Schedule:</b></p>
<ul><li>This position is a Tier 6, with a pay rate ranging from $22.00- $28.00 per hour
<ul><li>The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience</li>
<li>The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations</li>
<li>Full Time, typically 36-40 hours per week</li>
</ul></li><li>Schedule will be based around branch's hours of operation, which are as follows:
<ul><li>Monday to Thursday- 9am to 5:30pm</li>
<li>Friday- 9am to 6pm</li>
<li>Saturday- 9am to 1pm (rotating shift)</li>
<li>Flexibility to occasionally work early or late hours, typically with advance notice</li></ul></li></ul></div>

Member Experience Specialist

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