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customer experience strategist

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insights.
 </li>
 <li>
 Experience in business, media account management, or the advertising industry.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 2 years of experience in the TV or media industry.
 </li>
 <li>
 2 years of experience with working in a digital agency.
 </li>
 <li>
 Ability to contact customers and help them to grow their business.
 </li>
 <li>
 Excellent communication skills.
 
 
 </li>
 </ul>
 
 About the job
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you&rsquo;ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage a new customer portfolio for six months to set them up for success with their digital advertising journey.
 </li>
 <li>
 Deliver against assigned customer goals while prioritizing and delivering an outstanding on-boarding experience.
 </li>
 <li>
 Work cross-functionally with sales, product, and program teams to deliver seamless customer customer on-boarding experience.
 </li>
 <li>
 Implement ways to improve the customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
 </li>
 <li>
 Communicate with customers via phone, chat, and email. Provide advice to help the advertisers get the best return on their investment by working closely with them in a consultative role.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Customer Onboarding Strategist, Acquisitions, GCS

slice

<div>
 
 
 About the team
 
 
 
 
 
 
 
 Be Part of Something Extraordinary.
 
 
 
 Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We&rsquo;re not just any team&mdash;we&rsquo;re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? &ldquo;We make the customer feel like they&rsquo;re the king.&rdquo; It&rsquo;s simple, but it&rsquo;s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!
 
 
 
 As a Customer Experience Executive, you&rsquo;ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings. If you&rsquo;re driven by customer satisfaction and enjoy helping others succeed, this role is for you!
 
 
 
 
 
 
 What You will do
 
 
 
 
 
 
 ●
 
 Deliver Top-Notch Support:
 
 Ensure every customer query is met with a quality response,
 
 
 following our SOPs to keep interactions smooth and efficient.
 
 
 ●
 
 Be a Customer Advocate:
 
 Tune in to what our customers really need and guide them through
 
 
 using specific features that make a difference.
 
 
 ●
 
 Dive into Problem-Solving:
 
 Love a challenge? Analyze and report product issues by exploring
 
 
 different scenarios or stepping into the customer&rsquo;s shoes.
 
 
 ●
 
 Keep Our Knowledge Base Sharp:
 
 Regularly update our internal systems with insights from technical issues and valuable customer conversations.
 
 
 ●
 
 Collaborate and Innovate:
 
 Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
 
 
 ●
 
 Stay Ahead of the Curve:
 
 Excite our customers by informing them about the latest features and functionalities as soon as they&rsquo;re available.
 
 
 ●
 
 Ensure Resolution:
 
 Don&rsquo;t just solve problems&mdash;follow up with customers to make sure
 
 
 everything&rsquo;s running smoothly on their end.
 
 
 ●
 
 Amplify the Customer Voice:
 
 Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.
 
 
 
 
 
 
 What you will need
 
 
 
 
 
 
 ●
 
 Bring Your Experience:
 
 Have at least 2 years in a Customer Support role? Great! If you're a fresher with outstanding communication skills, we&rsquo;d love to hear from you too.
 
 
 ●
 
 Versatile Support:
 
 Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
 
 
 ●
 
 Customer-Centric Approach:
 
 We&rsquo;re all about our customers&mdash;you should be too.
 
 
 ●
 
 Tech-Savvy:
 
 Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
 
 
 ●
 
 Communication Pro:
 
 Strong communication and problem-solving skills are a must. We need someone who&rsquo;s fluent in both English and Hindi.
 
 
 ●
 
 Juggle Like a Pro:
 
 You&rsquo;ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.
 
 
 
 
 
 
 Life at slice
 
 
 
 Life so good, you&rsquo;d think we&rsquo;re kidding:
 
 
 
 
 <ul>
 <li>
 Competitive salaries. Period.
 </li>
 <li>
 An extensive medical insurance that looks out for our employees &amp; their dependents. We&rsquo;ll love you and take care of you, our promise.
 </li>
 <li>
 Flexible working hours. Just don&rsquo;t call us at 3AM, we like our sleep schedule.
 </li>
 <li>
 Tailored vacation &amp; leave policies so that you enjoy every important moment in your life.
 </li>
 <li>
 A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
 </li>
 <li>
 Learning and upskilling opportunities. Seriously, not kidding.
 </li>
 <li>
 Good food, games, and a cool office to make you feel like home. An environment so good, you&rsquo;ll forget the term &ldquo;colleagues can&rsquo;t be your friends&rdquo;.
 </li>
 </ul>
 
 
 
 
 We believe in equality. Period.
 
 
 
 
 
 At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status,veteran status, medical condition, disability, or any other class of characteristic protected by the applicable law. We consider all qualified jobseekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Come join our crew!
 
 
 
 
 
 
 About Us
 
 
 
 slice
 
 
 A new bank for a new India
 
 
 
 
 
 slice&rsquo;s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We&rsquo;ve all felt how slow, confusing, and complicated banking can be. So, we&rsquo;re reimagining it. We&rsquo;re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.
 
 
 
 
 
 Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you&rsquo;ll get to build things you&rsquo;d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
 
 
 
 
 
 We&rsquo;re backed by some of the world&rsquo;s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
 
</div>

Customer Experience Executive

Zoca

<div>
 
 About Zoca
 
 
 
 Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals.
 
 
 
 Location:
 
 Koramangla Bangalore, Karnataka
 
 
 We are looking for a highly creative and analytical Content Strategist to take full ownership of our social media content. In this role, you will be responsible for leading and executing our content strategy&mdash;from ideation to publication&mdash;across multiple platforms. You'll analyze trends, create high-performing content, and help automate content production workflows for efficiency and scale.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own the end-to-end content creation process for social media (Instagram, Facebook, TikTok, etc.)
 </li>
 <li>
 Develop and implement monthly content calendars aligned with brand goals and campaigns
 </li>
 <li>
 Conduct daily trend research and competitor analysis to identify content opportunities
 </li>
 <li>
 Write engaging copy, captions, and hooks tailored to each platform and audience
 </li>
 <li>
 Collaborate with designers and editors (if any) or use tools to create visual and video content
 </li>
 <li>
 Post content consistently and monitor performance metrics
 </li>
 <li>
 Work with automation tools (like Canva, ChatGPT, Notion, etc.) to streamline content creation and publishing
 </li>
 <li>
 Suggest improvements and new formats to improve reach and engagement
 </li>
 <li>
 Stay updated with platform algorithm changes and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a content strategist, social media manager, or similar role
 </li>
 <li>
 Strong grasp of social media platforms, trends, and algorithms
 </li>
 <li>
 Excellent written communication and storytelling skills
 </li>
 <li>
 Ability to work independently and take full ownership of content planning and publishing
 </li>
 <li>
 Experience with automation tools and AI content tools is a plus
 </li>
 <li>
 Basic graphic/video editing skills (Canva, CapCut, or similar) is cherry on the cake
 </li>
 <li>
 Analytical mindset and ability to interpret data to inform content strategy
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Experience in the beauty, wellness, or lifestyle industry
 </li>
 <li>
 Understanding of SEO for social media
 </li>
 <li>
 Experience with scheduling and analytics tools (Meta Business Suite, ManyChat etc.)
 
 
 </li>
 </ul>
 
 Why Join Zoca
 
 
 
 <ul>
 <li>
 Work with a global customer base, primarily in North America.
 </li>
 <li>
 Strategic, high-ownership role that directly impacts client success and growth.
 </li>
 <li>
 Opportunity to collaborate with product, tech, and marketing teams.
 </li>
 <li>
 Be part of a fast-paced, early-stage startup shaping the future of local business marketing
 </li>
 <li>
 A culture that values initiative, customer obsession, and continuous learning
 
 
 </li>
 </ul>
 Skills: tiktok marketing,instagram,executive calendar management,content strategy,social media
</div>

Content Strategist

Weekday AI (YC W21)

<div>
 
 This role is for one of the Weekday's clients
 
 
 
 
 Salary range: Rs 550000 - Rs 1000000 (ie INR 5.5-10 LPA)
 
 
 
 Min Experience: 1 years
 
 
 Location: Bangalore
 
 
 JobType: full-time
 
 
 We are seeking a creative and strategic Content Strategist to lead storytelling and marketing initiatives. In this role, you will collaborate closely with marketing, design, and sales teams to create content that resonates with our audience and supports business growth. This is a hands-on position that blends content creation, brand building, and data-driven decision-making.
 
 
 
 Experience Required:
 
 1-3 years in content, marketing, or related fields.
 
 
 
 Requirements
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Content Strategy
 
 
 
 <ul>
 <li>
 Build and manage a content calendar aligned with overall business and marketing objectives.
 </li>
 <li>
 Develop content for multiple formats &mdash; digital, social, campaigns, and more.
 
 
 </li>
 </ul>
 
 Brand Voice &amp; Messaging
 
 
 
 <ul>
 <li>
 Refine and maintain a consistent brand voice across all channels and communication touchpoints.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with marketing and sales teams to develop high-impact campaigns that increase awareness and drive conversions.
 
 
 </li>
 </ul>
 
 Performance Tracking &amp; Insights
 
 
 
 <ul>
 <li>
 Monitor content performance using analytics and derive insights to refine future strategies.
 </li>
 <li>
 Make data-backed decisions to improve engagement and reach.
 
 
 </li>
 </ul>
 
 Ownership &amp; Accountability
 
 
 
 <ul>
 <li>
 Take full responsibility for deliverables, timelines, and outcomes.
 </li>
 <li>
 Ensure all content initiatives are aligned with team goals and customer needs.
 
 
 </li>
 </ul>
 
 What Makes You a Strong Fit
 
 
 
 <ul>
 <li>
 1-3 years of experience in content creation, marketing, or strategy
 </li>
 <li>
 Background in interiors, construction, or furniture is an advantage
 </li>
 <li>
 Excellent writing, communication, and storytelling skills
 </li>
 <li>
 Proactive, creative, and willing to experiment
 </li>
 <li>
 Ability to thrive in a fast-moving startup environment with a strong sense of ownership
 
 
 </li>
 </ul>
 
 
 Interview Process
 
 
 
 
 <ul>
 <li>
 Short assignment
 </li>
 <li>
 Three interview rounds with the core team
 </li>
 </ul>
</div>

Nanonets

<div>
 
 Join Nanonets to push the boundaries of what's possible with deep learning. We're not just implementing models &ndash; we're setting new benchmarks in document AI, with our open-source models achieving
 
 nearly 1 million downloads on Hugging Face
 
 and recognition from global AI leaders.
 
 
 Backed by
 
 $40M+ in total funding
 
 including our recent $29M Series B from Accel, alongside Elevation Capital and Y Combinator, we're scaling our deep learning capabilities to serve enterprise clients including Toyota, Boston Scientific, and Bill.com. You'll work on genuinely challenging problems at the intersection of computer vision, NLP, and generative AI.
 
 
 Here's a quick 1-minute intro video.
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re looking for a Growth Strategist - GTM (IC role) &mdash;who will play a pivotal role in shaping and executing our growth and customer acquisition strategy, translating business objectives into measurable outcomes.
 
 
 You&rsquo;ll work directly with the founders to define and execute our customer acquisition and go-to-market strategy.
 
 
 If you enjoy working in high-velocity environments where you can move from data analysis to creative experimentation in the same day, you&rsquo;ll fit right in.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Define and Own the Growth Strategy:
 
 Build and execute data-driven plans for acquisition, activation, and retention across paid, organic, and partnership channels.
 </li>
 <li>
 
 Run Growth Campaigns End-to-End:
 
 Plan, launch, and optimize paid media initiatives (search, social, display, and partnerships) focused on driving measurable business outcomes.
 </li>
 <li>
 
 Shape Messaging and Market Positioning:
 
 Collaborate with the founders and product teams to craft compelling narratives, landing pages, and marketing collateral that resonate with target customers.
 </li>
 <li>
 
 Optimize for Performance:
 
 Track and analyze campaign metrics, evaluate channel performance, and continuously refine the playbook to maximize ROI and scalability.
 </li>
 <li>
 
 Create High-Impact Content:
 
 Oversee technical and non-technical content creation &mdash; from marketing decks to customer stories &mdash; ensuring consistency in tone and clarity.
 </li>
 <li>
 
 Collaborate Cross-Functionally:
 
 Partner with product, design, and leadership to align GTM efforts and ensure seamless customer experiences.
 </li>
 <li>
 
 Experiment and Innovate:
 
 Identify new channels, tools, and growth opportunities &mdash; running quick experiments to validate and scale what works.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 MBA from an accredited B school and background in Consulting
 </li>
 <li>
 5-7 years of overall experience
 </li>
 <li>
 Experience in an early-stage environment or SaaS company; ex-founder experience is a strong plus.
 </li>
 <li>
 Analytical mindset with a data-driven approach to problem-solving.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Thinking of applying? Try our
 
 resume builder
 
 &mdash; it's free, fast, and tailored to help you stand out.
 
 
 
 
</div>

Growth Manager

Schbang

<div>
 
 
 Department:
 
 
 
 Integrated Solutions
 
 
 
 
 
 
 Primary Purpose:
 
 
 
 Responsible for emerging with digital strategies keeping in mind current strategy research, content, ideation and applications on the basis of objectives.
 
 
 
 
 
 
 Major Responsibilities:
 
 
 <ul>
 <li>
 Act as the main point of contact in all matters relating to client concerns and needs
 </li>
 <li>
 Maintain accurate client records, keeping track of finances on the brand
 </li>
 <li>
 Synthesize information and communicate with various teams and be highly organized, whilst optimist systems and processes
 </li>
 <li>
 Brainstorming and contributing to the Account Team's efforts on brand communication/strategy for the client
 </li>
 <li>
 Sharing creative input on ideas and campaigns
 </li>
 <li>
 Monthly/ Weekly report to the Management/ Client regarding the account's activities
 </li>
 <li>
 Daily research along with the junior strategist regarding social media platform updates and trends and synthesize them to use in creative ideation with the design and creative teams
 </li>
 <li>
 Intermediate Excel/ Google Suite and Presentation making skills are a must.
 </li>
 <li>
 Presenting ideas to the clients effectively with minimal supervision from senior management.
 </li>
 <li>
 Experience of working on monthly social media calendars for brands.
 </li>
 <li>
 Experience of working on ORM/social media listening for your brands.
 </li>
 </ul>
 
 
</div>

Brand Solutions Strategist

Vatatree Consulting

<div>
 
 Job Title: Client Service Manager
 
 
 
 Type: Full-time position
 
 
 Level: Senior
 
 
 Location: Bangalore (Hybrid)
 
 
 
 Who We're Looking For
 
 
 
 A leader who can think like a strategist, operate like a founder, and deliver like a pro. Someone who owns client relationships &mdash; from onboarding to upselling &mdash; and builds a team that delivers impact, not just output.
 
 
 You&rsquo;re the calm in the chaos. The glue between vision and execution. And the reason clients stick around.
 
 
 You believe great client servicing is part art, part ops, and full-time accountability.
 
 
 You're driven by outcomes, not just tasks &mdash; and your leadership style reflects that.
 
 
 
 Your Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Own and manage relationships across all key clients &mdash; ensuring satisfaction, retention, and revenue growth.
 </li>
 <li>
 Build and implement structured processes for smooth delivery, quality control, and cross-functional coordination.
 </li>
 <li>
 Drive upselling opportunities and contribute to client growth through consultative servicing and performance reviews.
 </li>
 <li>
 Collaborate with leadership and creative teams to build strategy, campaign roadmaps, and content calendars.
 </li>
 <li>
 Lead the preparation and delivery of high-impact pitch decks and business proposals.
 </li>
 <li>
 Mentor and manage a team of account managers &mdash; define goals, review performance, and support their growth.
 </li>
 <li>
 Act as the bridge between clients and internal teams &mdash; translating vision into briefs, and briefs into execution.
 </li>
 <li>
 Oversee day-to-day communication, timelines, issue resolution, and stakeholder updates.
 </li>
 <li>
 Contribute to overall agency growth and vision by aligning client needs with internal capabilities.
 
 
 </li>
 </ul>
 
 You&rsquo;d Be a Great Fit If You
 
 
 
 <ul>
 <li>
 Have 5&ndash;8 years of experience in client servicing, account management, or digital marketing &mdash; with at least 2 years in a leadership role.
 </li>
 <li>
 Have led mid to large-scale brand accounts in a digital or creative agency environment.
 </li>
 <li>
 Are obsessed with process and outcomes &mdash; and know how to create scalable systems for both.
 </li>
 <li>
 Have a strong understanding of brand, content, social media, and performance marketing.
 </li>
 <li>
 Can switch between high-level strategy and ground-level execution without skipping a beat.
 </li>
 <li>
 Are an empathetic leader, excellent communicator, and a problem-solver who thrives under pressure.
 </li>
 <li>
 Have experience building pitch decks, leading presentations, and winning client confidence.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 We&rsquo;re intentional about who we work with &mdash; both team and clients.
 </li>
 <li>
 Opportunity to work with international clients.
 </li>
 <li>
 Freedom to innovate and experiment where Ideas are valued and executed.
 </li>
 <li>
 Flexible work culture built on trust, ownership, and respect.
 
 
 </li>
 </ul>
 Skills: client servicing,leadership,digital,accountability
</div>

Client Service Manager

Explore 895+ Customer experience strategist in Mangaluru this December. Find roles across top companies and apply now to boost your career.

895 customer experience strategist jobs IN Mangaluru

Customer Onboarding Strategist, Acquisitions, GCS

Customer Experience Executive

Content Strategist

Content Strategist

Growth Manager

Brand Solutions Strategist

Client Service Manager