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customer hubs performance delivery manager o2c

Unilever

<div>Unilever is currently hiring for Customer Hubs Performance Delivery Manager &ndash; O2C! 
 
Function: Global Business Services &ndash; Customer Hubs 
Reports to: Head of Global Customer Hubs &ndash; PTAB &amp; Africa 
Scope: Customer Hubs - Regional (Arabia-Deliver&amp;Collect) 
Location: Turkey 
Terms &amp; Conditions: Full-Time
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
GLOBAL CUSTOMER HUBS TEAM 
GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports. 
The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub. 
PURPOSE OF THE ROLE 
The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you. 
 
MAIN RESPONSIBILITIES 
The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports). 
Deliver superior business performance.<ul><li>
Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.</li><li>
Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.</li><li>
Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.</li><li>
Bring global hub model to life through Standardization and Digital transformation</li><li>
Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.</li><li>
Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.</li><li>
Develop the hub into a solutions partner providing decision support through analytics and insights</li><li>
Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.</li></ul>
Expand Hub Scope<ul><li>
Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team</li><li>
Develop and build hub operations for white spaces by working with various functions.</li></ul>
Build a winning team<ul><li>
Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.</li><li>
Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)</li><li>
Lead and actively participate in the global network of hubs</li><li>
Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.</li></ul>
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management</li><li>
Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.</li><li>
Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.</li><li>
Proven business/financial acumen, prior experience managing a large operational business unit</li><li>
Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.</li><li>
Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever</li><li>
Proven experience in complex transformation programs/change management and setting up new capabilities.</li></ul> 
Skills<ul><li>
Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.</li><li>
Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.</li><li>
Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery</li><li>
Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.</li><li>
Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.</li><li>
Excellent people management and relationship skills</li><li>
Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)</li></ul> 
Leadership<ul><li>
Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.</li><li>
Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.</li>
Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident<li> anticipating and staying ahead of customer needs and external trends to beat the competition.</li><li>
Deliver with Excellence:</li><li>
Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.</li><li>
Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul>
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Hubs Performance Delivery Manager – O2C

<div>
 Unilever is currently hiring for
 
 Customer Hubs Performance Delivery Manager &ndash; O2C!
 
 
 
 
 Function:
 
 Global Business Services &ndash; Customer Hubs
 
 
 
 Reports to:
 
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 
 
 
 Scope:
 
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 
 
 
 Location:
 
 Turkey
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 GLOBAL CUSTOMER HUBS TEAM
 
 
 
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
 
 
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
 
 
 
 Main Responsibilities
 
 
 
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
 
 
 
 Deliver superior business performance.
 
 
 
 <ul>
 <li>
 Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
 </li>
 <li>
 Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
 </li>
 <li>
 Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
 </li>
 <li>
 Bring global hub model to life through Standardization and Digital transformation
 </li>
 <li>
 Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
 </li>
 <li>
 Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
 </li>
 <li>
 Develop the hub into a solutions partner providing decision support through analytics and insights
 </li>
 <li>
 Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
 
 
 </li>
 </ul>
 
 Expand Hub Scope
 
 
 
 <ul>
 <li>
 Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
 </li>
 <li>
 Develop and build hub operations for white spaces by working with various functions.
 
 
 </li>
 </ul>
 
 Build a winning team
 
 
 
 <ul>
 <li>
 Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
 </li>
 <li>
 Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
 </li>
 <li>
 Lead and actively participate in the global network of hubs
 </li>
 <li>
 Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
 </li>
 <li>
 Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
 </li>
 <li>
 Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
 </li>
 <li>
 Proven business/financial acumen, prior experience managing a large operational business unit
 </li>
 <li>
 Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
 </li>
 <li>
 Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
 </li>
 <li>
 Proven experience in complex transformation programs/change management and setting up new capabilities.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
 </li>
 <li>
 Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
 </li>
 <li>
 Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
 </li>
 <li>
 Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
 </li>
 <li>
 Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
 </li>
 <li>
 Excellent people management and relationship skills
 </li>
 <li>
 Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
 </li>
 <li>
 Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
 </li>
 <li>
 Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
 </li>
 <li>
 Deliver with Excellence:
 </li>
 <li>
 Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
 </li>
 <li>
 Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
 </li>
 </ul>
 
 Critical SOL (Standards of Leadership) Behaviors
 
 
 
 <ul>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

ING Hubs Türkiye

<div>
 
 
 About ING Hubs
 
 
 
 Following ING&rsquo;s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
 
 
 
 
 
 𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡&planckh;𝑒 𝑃&planckh;𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡&planckh;𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐&planckh; 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘.
 
 
 
 
 
 ING Hubs Turkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.
 
 
 
 
 
 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐈𝐍𝐆 𝐇𝐮𝐛𝐬 𝐓𝐮̈𝐫𝐤𝐢𝐲𝐞
 
 
 ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
 
 
 We value strong work ethics, knowledge sharing and flexibility in our way of working &ndash; it is both our promise to you and what we look for in new colleagues. Let&rsquo;s meet!
 
 
 
 
 
 
 ING Analytics
 
 
 
 ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of several Global Analytics Centre of Excellences around the bank&rsquo;s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics). as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.
 
 
 
 
 
 
 Roles and responsibilities
 
 
 
 As a Chapter Lead you have a dual role. You build a strong-identity team that apply their diverse skills and perspectives to achieve common goals, actively perform the people management of your chapter members and further develop and safeguard their knowledge and craftsmanship, in this instance for Advanced Analytics. On the other hand, you are spending the majority of your time working together with your team as a contributor on the delivery as well. As a Chapter Lead you have the complete overview and insight on the capabilities, expertise and experience of your chapter members and you will be responsible to decide on allocation of your chapter members capacity for the global backlog delivery demand coming from the Product Lead and Tribe Lead.
 
 
 
 
 
 
 Role Profile
 
 
 
 As Chapter Lead Data Science, you report to the Tribe Lead Retail Banking Analytics.
 
 
 
 
 
 
 Your responsibilities include:
 
 
 <ul>
 <li>
 Together with the Tribe Lead and Product Lead develop a view on the future of the DS capability craftsmanship and drive continues development of your chapter members
 </li>
 <li>
 Working closely together with the other Chapter Leads to discuss and align on required capabilities and capacity across chapters for delivery
 </li>
 <li>
 Together with the Tribe Lead, Product Lead and other People Leads, decide on the allocation of capacity of your chapter members for the delivery of the global priorities
 </li>
 <li>
 Steer and develop your chapter members to meet both their career goals and the organisation&rsquo;s goals, driving engagement and results via inspiring leadership.
 </li>
 <li>
 Contribute to the success of the projects you are assigned to by doing hands-on data scientist work.
 </li>
 <li>
 Hands-on and multiple retail DS project management in lending, personalization and pricing domains
 </li>
 <li>
 Act as an expert on the craftmanship development needs for Data Science
 </li>
 <li>
 Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
 </li>
 <li>
 Work with your colleagues on the (global) backlog deliveries
 </li>
 <li>
 Attract and retain the best talents, leading interviews when needed for your chapter
 </li>
 </ul>
 
 
 
 
 
 How to succeed
 
 
 
 
 Education:
 
 Bachelor's degree in technical / business field (mathematics, engineering, computer science, econometrics or likewise)
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Management experience in an Agile organization. Management experience in a matrix set up is a plus.
 </li>
 <li>
 Strong analytic skills.
 </li>
 <li>
 Experience as a data scientist in retail domain.
 </li>
 <li>
 Experience/ knowledge of the business of the Tribe you work in.
 </li>
 </ul>
 
 
 Competencies:
 
 
 <ul>
 <li>
 A proven track record in analytics, backlog management and resource planning
 </li>
 <li>
 Ability to lead teams of experts working in a highly complex and dynamic environment promoting awareness in others
 </li>
 <li>
 Achieve optimum results by empowering teams
 </li>
 <li>
 Passionate about developing teams to achieve craftmanship and personal development.
 </li>
 <li>
 A mindset that focusses on continuous improvement.
 </li>
 <li>
 Excellent level of python and spark
 </li>
 <li>
 Excellent level of English
 </li>
 <li>
 Agile/Scrum experience
 </li>
 </ul>
 
 
 
 
 
 What do we offer:
 
 
 
 At ING Hubs Turkiye we want your work to fulfill you in every way, and that is why we take care of even the smallest detail. Check out what is waiting for you;
 
 
 At our organization, you first be yourself, then you are ING&rsquo;er, therefore;
 
 
 &middot; 14 days of welcome leave days even in your first year! Don&rsquo;t postpone your dreams!
 
 
 &middot; We provide self-driven career opportunities where you have never
 
 
 &middot; Personal growth &amp; challenging work with endless opportunities to realize your ambitions
 
 
 &middot; An informal, dynamic environment with innovative colleagues supporting your endeavors
 
 
 &middot; Take a part in global projects and/or career opportunities
 
 
 &middot; Have fun with various communication activities &amp; celebrations
 
 
 &middot; We care your health; comprehensive health insurance package for you and your beloved ones (spouse/children)
 
 
 &middot; Private Pension plan for your future dreams
 
</div>

Chapter Lead Data Scientist

<div>
 
 
 About ING Hubs
 
 
 
 Following ING&rsquo;s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
 
 
 
 
 
 𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡&planckh;𝑒 𝑃&planckh;𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡&planckh;𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐&planckh; 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘.
 
 
 
 
 
 ING Hubs Turkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.
 
 
 
 
 
 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐈𝐍𝐆 𝐇𝐮𝐛𝐬 𝐓𝐮𝐫𝐤i𝐲𝐞
 
 
 ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
 
 
 
 
 
 We value strong work ethics, knowledge sharing and flexibility in our way of working &ndash; it is both our promise to you and what we look for in new colleagues. Let&rsquo;s meet!
 
 
 
 
 
 
 ING Analytics
 
 
 
 ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank&rsquo;s key capabilities (such as Customer Intelligence, Risk Management, Pricing, Financial Crime) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.
 
 
 
 
 
 
 Retail Banking Analytics
 
 
 
 Retail Banking Analytics (RBA) specialises in delivering Analytics and AI products and solutions across the ING retail business. We work together with all retail business units to deliver on the ING retail banking strategy. Projects span across personalisation and customer intelligence, mortgages, consumer lending, and business banking.
 
 
 
 
 
 
 
 The opportunity
 
 
 
 
 RBA in ING Analytics is looking for a Product Manager. As a Product Manager you will originate and build data-driven algorithmic products in consumer lending area such as analytical solutions for credit decision systems, pricing, collection etc. This is an entrepreneurial and global role in an innovative international team.
 
 
 
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master&rsquo;s degree or PhD will be a plus),
 </li>
 <li>
 Broad experience leading and delivering analytics use cases and products is a
 
 must
 
 </li>
 <li>
 Previous experience and proven knowledge of working in corresponding area is a plus.
 </li>
 <li>
 4+ years of relavant work experience
 </li>
 <li>
 Excellent team member with an ability to clearly communicate at all levels of an organization in a collaborative and non-hierarchical environment
 </li>
 <li>
 Excellent analytical skills and attention to details
 </li>
 <li>
 Desire to use modern technologies as a disruptive influence,
 </li>
 <li>
 Open-minded for new technologies.
 </li>
 <li>
 Strong verbal and written communication skills in English and Turkish
 </li>
 </ul>
 
 
 
 
 
 
 How to Succeed
 
 
 
 <ul>
 <li>
 Manage the entire analytics product development in prioritised area(s) in RBA &ndash; from outlining the type of solution through implementation, interpretation of results and transferring capabilities to business units, understanding and enthusiasm for technology, advanced analytics and data science methods
 </li>
 <li>
 Product discovery: identify (data) problems, prioritize idea backlog and design and execute experiments to determine what problems need solving, Potential to extend product area when further grow.
 </li>
 <li>
 Manage data-driven products so that they generate significant value for ING and its customers, create value propositions, vision and product strategy
 </li>
 <li>
 Good understanding of innovation and product management methodologies such as Lean, Agile and Design Thinking, ability to develop structured product concepts from abstract ideas and lead prototyping
 </li>
 <li>
 Effective Communication: Work with a squad of Data Scientists and Engineers to discover the potential of a product idea, the user problem and validate and prototype Demonstrate thought leadership internally and externally
 </li>
 <li>
 Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
 </li>
 <li>
 Flexibility &amp; Adaptability: Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed
 </li>
 <li>
 Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
 </li>
 <li>
 Analytical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of diverse problems and create alternative solutions that resolve the problems in the best interest of the business
 </li>
 </ul>
 
 
 
 
 
 What We Offer at ING Hubs Turkiye
 
 
 
 
 
 
 At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here&rsquo;s what you can expect when you join our organization:
 
 
 
 
 
 
 Be Yourself, Be an ING'er
 
 
 
 
 
 <ul>
 <li>
 
 Dynamic Environment:
 
 Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
 </li>
 <li>
 
 Innovation Culture:
 
 Share your innovative ideas while exploring PACE methodology with us.
 </li>
 <li>
 
 Global Exposure:
 
 Participate in global projects and expand your career opportunities.
 </li>
 <li>
 
 Communication &amp; Celebrations:
 
 Enjoy various communication activities and celebrations that promote a friendly work environment.
 </li>
 <li>
 
 Health Care:
 
 Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
 </li>
 <li>
 
 Private Pension Plan:
 
 Secure your future dreams with our private pension plan.
 </li>
 </ul>
 
 
 
 
 
 If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
 
 
</div>

Product Manager (Consumer Lending Analytics)

Full time
Finance Manager, Castrol Europe &amp; META Supply Chain
T&uuml;rkiye, Istanbul 7 days ago
Job category
Finance
Experience level
Senior
Relocation available
This role is not eligible for relocation
Job type
Professionals
Travel required
Negligible travel should be expected with this role
Job code
RQ102923
Job Description
Bp Castrol is looking for Finance Manager, Castrol Europe &amp; META Supply Chain
About bp Castrol:
It's more than just oil. It's liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry.
Castrol is here to serve every driver, every motorcyclist and every industry on earth. We do this through Liquid Engineering. That means creating high performance oils, lubricants, fluids and greases for every application you can imagine. We also know that you need every part of your world to run smoothly, so we lubricate every part of the car or motorcycle you own, the escalators at your local shopping mall, the elevator at your office, and even the production line that made your refrigerator.
We are here for you in the world's mines and quarries, its cruise ships and airliners, its wind farms and wheat fields. Whatever you need, we help make it happen.
This role is a key member of the GSC EMETA Leadership Team, responsible for driving financial excellence, strategic planning, and sustainable business performance. The position will monitor performance, provide analysis and insights, and implement interventions to ensure consistency and continuous improvement across multiple plants and logistic hubs within the region, while managing a team of GSC Finance tags. The Finance Manager will also play a critical role in reviewing and enhancing supply chain value chain efficiencies.
The successful candidate will report directly to the Senior Finance Manager, Castrol Europe-META, and work in close partnership with the GSC EMETA Supply Chain Director.
Key Accountabilities:
Strategy and Planning
Lead and manage the annual planning process for plants and logistic hubs, ensuring plans are robustly challenged and assured.
Support the delivery of key projects, including business case preparation and subsequent review of FMs and CAPEX expenditure related to plants and CF.
Business Partnering and Performance Insights
Provide consolidated review and analysis of financials, decision support, performance information, and economic analytics across multiple plants to improve performance.
Lead planning, forecasting, and variance analysis processes.
Monitor in-year performance via KPIs, delivering qualitative insights and recommending interventions when required (e.g., adjusting forecasting methodology).
Partner with Planning, Manufacturing and CF Managers to ensure operational teams make balanced trade-off decisions, while driving initiatives focused on operating working capital improvement&mdash;optimizing cash conversion cycles, managing receivables, payables, and inventory to release cash and improve efficiency.
Oversee product costing analysis and ensure compliance with group/segment policies (PCTP, inventory provisioning, etc.).
Manage inventory data, stock valuation, variances, and stock counts/asset verifications at plant level, implementing corrective actions where necessary.
Participate in plant and CF performance meetings and follow through on action items.
Monitor CAPEX performance, validate expenditure, and ensure account reconciliations.
Drive continuous improvement initiatives and ensure compliance with Minimum Control Expectations, working closely with ARC to provide assurance over reporting accuracy, integrity, and GRM compliance.
Ensure timely completion of system structure updates, ad hoc requests, and audit requirements.
Identify, manage, and mitigate risks and opportunities associated with finance supply chain activities.
Performance Management
Drive the performance agenda through robust financial planning, forecasting, and reporting processes.
Deliver timely and accurate financial insights to support decision-making and identify improvement opportunities.
Lead preparation and delivery of annual budgets, quarterly forecasts, latest estimates, and long-term outlooks.
Team Leadership and Development
Lead, coach, and develop direct reports to ensure effective execution of team accountabilities with a strong focus on continuous improvement.
Build and strengthen the Performance team&rsquo;s capabilities, driving HSSE culture, motivation, talent development, and functional expertise in planning and performance.
Requirements
Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Accounting, Economics, or related field (MBA/CPA/ACCA desirable).
Strong understanding of finance, supply chain financial operations, project management, and IT&amp;S infrastructure (preferably SAP).
Proven track record in performance management and operating working capital optimization.
Demonstrated ability to influence and engage senior stakeholders, with leadership experience in diverse and geographically dispersed teams.
Experience in management information processes (actuals, RF, and plan), with a focus on performance analysis and intervention (preferably within supply chain).
Strong coaching and people development skills.
Proven business partnering ability with strong impact, interpersonal, and communication skills.
Analytical and strategic thinker, capable of assimilating data, identifying issues, challenging assumptions, and anticipating future trends.
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp&rsquo;s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
 <div><div>Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers.</div><div></div><div> 
Pay</div><div> 
bp offers competitive pay in line with industry standards, making us an employer of choice. 
 
Discretionary bonus</div><div></div><div> 
We offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company. 
 
Retirement &amp; savings</div><div> 
We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security. 
 
Insurance benefits</div><div> 
To give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service. 
 
Equity</div><div> 
Depending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp&rsquo;s success.</div></div>

Finance Manager, Castrol Europe & META Supply Chain

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 CRM Manager
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
 </li>
 <li>
 Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
 </li>
 <li>
 Build a deep understanding of customer needs through research, data analysis, and insights,
 </li>
 <li>
 Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
 </li>
 <li>
 Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
 </li>
 <li>
 Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
 </li>
 <li>
 Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
 </li>
 <li>
 Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
 </li>
 <li>
 Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
 </li>
 <li>
 Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
 </li>
 <li>
 Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
 </li>
 <li>
 Design retention, upsell, and cross-sell strategies to grow customer value,
 </li>
 <li>
 Monitor sales performance and proactively recommend actions to support targets,
 </li>
 <li>
 Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
 </li>
 <li>
 Analyze campaign results and prepare regular performance reports and stakeholder presentations,
 </li>
 <li>
 Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BA/BS degree in a relevant field,
 </li>
 <li>
 Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
 </li>
 <li>
 Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
 </li>
 <li>
 Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
 </li>
 <li>
 High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
 </li>
 <li>
 Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
 </li>
 <li>
 Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
 </li>
 <li>
 Strong customer-centric mindset, balancing experience with commercial impact,
 </li>
 <li>
 Excellent written and spoken English,
 </li>
 <li>
 Advanced MS Office skills, especially Excel.
 </li>
 </ul>
 
 
</div>

CRM Manager

Ormco

<div>
 
 Job Description
 
 
 
 Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
 
 
 
 Job Requirements
 
 
 
 
 Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye
 
 
 
 
 Reports to: Country Sales Manager &ndash; Spark Turkey
 
 
 
 
 Location: Istanbul, Turkey
 
 
 
 
 About The Role
 
 
 
 As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams.
 
 
 This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Order &amp; Delivery Management
 
 
 
 <ul>
 <li>
 Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.
 </li>
 <li>
 Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.
 </li>
 <li>
 Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.
 </li>
 <li>
 Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.
 </li>
 <li>
 Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.
 
 
 </li>
 </ul>
 
 Customer Communication &amp; Support
 
 
 
 <ul>
 <li>
 Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.
 </li>
 <li>
 Communicate fluently in English and Turkish with both internal teams and external stakeholders.
 </li>
 <li>
 Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.
 
 
 </li>
 </ul>
 
 SAP &amp; Data Administration
 
 
 
 <ul>
 <li>
 Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.
 </li>
 <li>
 Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.
 </li>
 <li>
 Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.
 </li>
 <li>
 Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.
 </li>
 <li>
 Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.
 </li>
 <li>
 Fluency in English and Turkish (both written and verbal) is mandatory.
 </li>
 <li>
 Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.
 </li>
 <li>
 Strong organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Excellent communication and coordination abilities with a high level of attention to detail.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.
 </li>
 <li>
 This position is based out of Istanbul, T&uuml;rkiye.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in the dental, medical device, or healthcare industry is an advantage.
 </li>
 <li>
 Familiarity with ERP and CRM systems.
 </li>
 <li>
 Knowledge of logistics documentation, customs procedures, or import/export coordination.
 </li>
 <li>
 A proactive mindset with a customer-first approach and commitment to continuous improvement.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands.
 
 
 
 Operating Company
 
 
 
 Ormco
 
 
 Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Customer Support Specialist – Spark Türkiye

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Chapter Lead Data Scientist

Product Manager (Consumer Lending Analytics)

Finance Manager, Castrol Europe & META Supply Chain

CRM Manager

Customer Support Specialist – Spark Türkiye