key account manager Jobs in R D Bus Jobs In Istanbul Turkey

key account manager

sales manager Jobs in R D Bus Jobs In Istanbul Turkey

sales manager

account manager Jobs in R D Bus Jobs In Istanbul Turkey

account manager

customer marketing coordinator Jobs in R D Bus Jobs In Istanbul Turkey

customer marketing coordinator

customer success manager (individual contributor) Jobs in R D Bus Jobs In Istanbul Turkey

customer success manager (individual contributor)

customer onboarding manager

Passgage

<div>
 
 Passgage, b&uuml;y&uuml;yen ekibine bir
 
 Customer Onboarding Manager
 
 ar&inodot;yor. 🚀
 
 
 
 
 
 Passgage kimdir?
 
 
 Passgage, T&uuml;rkiye&rsquo;nin &ouml;nde gelen kurumlar&inodot;nda kullan&inodot;lan bir
 
 Employee SuperApp
 
 .
 
 
 Zaman Y&ouml;netimi (PDKS &amp; Ge&ccedil;i&scedil; Kontrol), &Ccedil;al&inodot;&scedil;an Ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;, &Scedil;irket &Idot;&ccedil;i &Idot;leti&scedil;im, Zimmet, Masraf, Avans, Onboarding ve daha bir&ccedil;ok &Idot;K/EX mod&uuml;l&uuml;n&uuml; tek bir deneyimde birle&scedil;tiriyoruz.
 
 
 Bug&uuml;n 160+ kurumsal &scedil;irket ve 150.000+ &ccedil;al&inodot;&scedil;an, her g&uuml;n i&scedil;ini Passgage &uuml;zerinden y&uuml;r&uuml;t&uuml;yor.
 
 
 
 
 
 &Scedil;imdi bu b&uuml;y&uuml;meyi bir &uuml;st seviyeye ta&scedil;&inodot;mak i&ccedil;in, yeni kazand&inodot;&gbreve;&inodot;m&inodot;z m&uuml;&scedil;terileri kusursuz bir &scedil;ekilde canl&inodot;ya alan bir
 
 Customer Onboarding Manager
 
 ar&inodot;yoruz.
 
 
 
 
 
 ⸻
 
 
 
 
 
 Rol&uuml;n amac&inodot;
 
 
 
 
 
 Sales ekibimiz yeni bir m&uuml;&scedil;teri kazand&inodot;ktan sonra, top sana ge&ccedil;iyor.
 
 
 Sen; m&uuml;&scedil;teriyi teknik ve operasyonel a&ccedil;&inodot;dan dinleyip, ihtiya&ccedil;lar&inodot;n&inodot; netle&scedil;tirip, entegrasyon ve konfig&uuml;rasyon s&uuml;recini koordine ederek Passgage&rsquo;i ba&scedil;ar&inodot;yla canl&inodot;ya al&inodot;yorsun.
 
 
 
 
 
 K&inodot;saca:
 
 
 &ldquo;Sat&inodot;&scedil;&inodot; kazan&inodot;lan her m&uuml;&scedil;terinin, sorunsuz ve tahmin edilebilir &scedil;ekilde Passgage&rsquo;e ge&ccedil;mesini sa&gbreve;layan ki&scedil;i&rdquo; olacaks&inodot;n.
 
 
 
 
 
 ⸻
 
 
 
 
 
 Ne yapacaks&inodot;n? (Sorumluluklar)
 
 
 
 
 
 
 &bull; Sales&rsquo;ten devralma (handover)
 
 
 
 &nbsp;- Sales Executive ekibinin kapatt&inodot;&gbreve;&inodot; f&inodot;rsatlar&inodot; yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; bir &scedil;ekilde devralmak
 
 
 &nbsp;- Kapsam (mod&uuml;ller), kullan&inodot;c&inodot; say&inodot;lar&inodot;, entegrasyon ihtiya&ccedil;lar&inodot;, verilen s&ouml;zler ve go-live hedeflerini netle&scedil;tirmek
 
 
 
 
 
 &bull; Ke&scedil;if &amp; &ccedil;&ouml;z&uuml;m tasar&inodot;m&inodot; (Solution Design)
 
 
 
 &nbsp;- M&uuml;&scedil;terinin &Idot;K, Operasyon, BT ekipleriyle toplant&inodot;lar yaparak s&uuml;re&ccedil;leri anlamak
 
 
 &nbsp;- PDKS, vardiya, izin, zimmet, masraf, intranet vb. s&uuml;re&ccedil;leri haritaland&inodot;rmak
 
 
 &nbsp;- &Idot;htiya&ccedil;lara g&ouml;re Passgage mod&uuml;llerini ve entegrasyonlar&inodot; tasarlamak
 
 
 &nbsp;- &Ccedil;&inodot;kt&inodot; olarak net bir &ldquo;Devreye Alma / Implementation Dok&uuml;man&inodot;&rdquo; &uuml;retmek
 
 
 
 
 
 &bull; Proje &amp; planlama
 
 
 
 &nbsp;- Her m&uuml;&scedil;teri i&ccedil;in ger&ccedil;ek&ccedil;i bir proje plan&inodot; ve timeline olu&scedil;turmak
 
 
 &nbsp;- &Idot;&ccedil; ekipleri (backend, mobil, entegrasyon, QA, support) ayn&inodot; sayfada tutmak
 
 
 &nbsp;- M&uuml;&scedil;teri taraf&inodot;nda tek muhataplarla (proje sorumlusu, sponsor) d&uuml;zenli ilerleme toplant&inodot;lar&inodot; yapmak
 
 
 
 
 
 &bull; Entegrasyon &amp; konfig&uuml;rasyon koordinasyonu
 
 
 
 &nbsp;- SAP, Nebim, HRWeb, Micro, Uyumsoft vb. sistemlerle entegrasyon s&uuml;recini teknik ekiple birlikte koordine etmek
 
 
 &nbsp;- Veri migrasyonu, kullan&inodot;c&inodot; import&rsquo;lar&inodot;, rol &amp; yetki kurgular&inodot;n&inodot;n net ve tutarl&inodot; olmas&inodot;n&inodot; sa&gbreve;lamak
 
 
 
 
 
 
 &bull; Test, e&gbreve;itim ve go-live
 
 
 
 &nbsp;- Test senaryolar&inodot;n&inodot;n olu&scedil;turulmas&inodot;na katk&inodot; sunmak, UAT s&uuml;recini y&ouml;netmek
 
 
 &nbsp;- Admin / kullan&inodot;c&inodot; e&gbreve;itimlerini organize etmek (online veya onsite)
 
 
 &nbsp;- Canl&inodot;ya ge&ccedil;i&scedil; g&uuml;n&uuml; ve hemen sonras&inodot;nda &ldquo;hypercare&rdquo; d&ouml;nemini y&ouml;netmek
 
 
 
 
 
 
 &bull; CSM&rsquo;e sa&gbreve;l&inodot;kl&inodot; devir
 
 
 
 &nbsp;- Canl&inodot;ya al&inodot;nan m&uuml;&scedil;terinin durumunu, a&ccedil;&inodot;k maddelerini ve potansiyel geli&scedil;im alanlar&inodot;n&inodot; Customer Success ekibine temiz bir &scedil;ekilde devretmek
 
 
 &nbsp;- S&uuml;re&ccedil;leri dok&uuml;mante etmek, tekrarlanabilir best practice&rsquo;ler olu&scedil;turmak
 
 
 
 
 
 ⸻
 
 
 
 
 
 Kimleri ar&inodot;yoruz? (Nitelikler)
 
 
 
 
 
 &bull; 3+ y&inodot;l deneyim:
 
 
 &nbsp;- B2B SaaS, HRTech, ERP, CRM, HCM, PDKS veya benzer bir alanda
 
 
 &nbsp;- Tercihen Implementation / Onboarding / Project Management / Consultant rol&uuml;nde &ccedil;al&inodot;&scedil;m&inodot;&scedil;
 
 <ul>
 <li>
 M&uuml;&scedil;terilerle birebir ileti&scedil;imde g&uuml;&ccedil;l&uuml;, g&uuml;ven veren ve sakin bir duru&scedil;a sahip
 </li>
 <li>
 Teknik konulara ilgili; entegrasyon, API, SSO, veri yap&inodot;lar&inodot; gibi kavramlar&inodot; anlayacak ve teknik ekip ile m&uuml;&scedil;teri aras&inodot;nda sa&gbreve;l&inodot;kl&inodot; ileti&scedil;im kurabilecek d&uuml;zeyde teknik bilgi sahibi
 </li>
 <li>
 Proje y&ouml;netimi konusunda deneyimli; ayn&inodot; anda birden fazla m&uuml;&scedil;teri projesini organize edebilen, planlama ve takip s&uuml;re&ccedil;lerini sistematik &scedil;ekilde y&uuml;r&uuml;tebilen, riskleri &ouml;nceden tespit edip y&ouml;netebilen
 </li>
 <li>
 Yaz&inodot;l&inodot; ve s&ouml;zl&uuml; T&uuml;rk&ccedil;e ileti&scedil;imi &ccedil;ok g&uuml;&ccedil;l&uuml;
 </li>
 <li>
 Dok&uuml;mantasyon, e-posta ve toplant&inodot; seviyesinde &Idot;ngilizce kullanabilen
 </li>
 <li>
 HRTech s&uuml;re&ccedil;lerine a&scedil;ina olan veya bu alanda kendini geli&scedil;tirmeye istekli
 </li>
 <li>
 Startup / scale-up k&uuml;lt&uuml;r&uuml;ne uyumlu; h&inodot;zl&inodot; tempoda &ccedil;al&inodot;&scedil;maya, de&gbreve;i&scedil;en &ouml;nceliklere ve y&uuml;ksek sorumluluk almaya a&ccedil;&inodot;k
 </li>
 </ul>
 
 
 
 
 Art&inodot; +:
 
 
 &bull; HRIS / HCM implementasyonu yapm&inodot;&scedil; olmak&nbsp;&nbsp;
 
 
 &bull; SAP, Microsoft, Oracle, IFS, Nebim, Humanist, HRWeb, Logo, Mikro vb. &uuml;r&uuml;nlerle entegrasyon deneyimi&nbsp;&nbsp;
 
 
 &bull; IT / dan&inodot;&scedil;manl&inodot;k taraf&inodot;nda proje y&ouml;netimi ge&ccedil;mi&scedil;i&nbsp;&nbsp;
 
 
 
 
 
 ⸻
 
 
 
 
 
 Passgage&rsquo;de seni neler bekliyor?
 
 
 
 
 
 &bull; T&uuml;rkiye&rsquo;de g&uuml;&ccedil;l&uuml; referanslara sahip, h&inodot;zla b&uuml;y&uuml;yen bir Employee SuperApp&rsquo;in merkezinde olma f&inodot;rsat&inodot;&nbsp;&nbsp;
 
 
 &bull; Y&uuml;z binlerce &ccedil;al&inodot;&scedil;an&inodot;n her g&uuml;n kulland&inodot;&gbreve;&inodot; bir &uuml;r&uuml;nde, g&ouml;r&uuml;nen ve &ouml;l&ccedil;&uuml;lebilen etki yaratma &scedil;ans&inodot;&nbsp;&nbsp;
 
 
 &bull; K&inodot;sa karar alma s&uuml;re&ccedil;leri, kurucularla &ccedil;ok yak&inodot;n &ccedil;al&inodot;&scedil;ma imk&acirc;n&inodot;&nbsp;&nbsp;
 
 
 &bull; Hybrid &ccedil;al&inodot;&scedil;ma modeli (&Idot;stanbul)&nbsp;&nbsp;
 
 
 
 
 
 &bull; Rol ve seviyene g&ouml;re:
 
 
 &nbsp;- Geli&scedil;im b&uuml;t&ccedil;eleri (e&gbreve;itim, konferans, kurs vb.)
 
 
 &nbsp;- Performansa ba&gbreve;l&inodot; prim / bonus yap&inodot;lar&inodot;
 
 
 &nbsp;- B&uuml;y&uuml;me ile birlikte daha geni&scedil; bir Implementation / Onboarding ekibi kurma ve liderlik etme f&inodot;rsat&inodot;
 
 
 
 
 
 ⸻
 
 
 
 
 
 Nas&inodot;l ba&scedil;vurabilirsin?
 
 
 
 
 
 LinkedIn &uuml;zerinden ba&scedil;vurunu b&inodot;rakman yeterli.
 
 
 
 
 
 Ba&scedil;vurunda k&inodot;saca &scedil;u soruya cevap verirsen bizim i&ccedil;in art&inodot; puan:
 
 
 &ldquo;Daha &ouml;nce devreye ald&inodot;&gbreve;&inodot;n en zor m&uuml;&scedil;teri / proje neydi ve onu ba&scedil;ar&inodot;l&inodot; k&inodot;lan 3 kritik hareketin ne oldu?&rdquo;
 
</div>

Customer Onboarding Manager

Hirex

<div>
 Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience. We are looking for a
 
 dedicated and proactive Customer Success Specialist
 
 to join our team and become one of the core contributors to our early-stage growth.
 
 
 This role will be crucial in growing our customer relationships, ensuring client satisfaction, and supporting sales efforts.
 
 You will drive our company's success and growth with working with Co-Founders.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Account Management: Manage existing accounts to ensure customer satisfaction.
 </li>
 <li>
 Customer Acquisition: Identify and pursue new account opportunities to support sales growth.
 </li>
 <li>
 Meeting Participation: Attend potential sales&amp;partnership meetings, and follow up on action items.
 </li>
 <li>
 Strategic Support: Collaborate closely with the co-founders to provide strategic support and insights.
 </li>
 <li>
 Market Analysis: Understand market trends and leverage this knowledge to enhance customer acquisition and retention.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with marketing teams to implement effective customer success strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a customer success, account management, sales or customer support role.
 </li>
 <li>
 0-2 years of professional experience. (start-up experience is a plus.)
 </li>
 <li>
 Strong understanding of customer service practices and sales principles. Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Eager to work in start-up environment
 
 
 </li>
 </ul>
 We are always looking for "
 
 Managers of One
 
 " at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.
 
 
 "
 
 A manager of one
 
 is someone who comes up with their own goals and executes them. They don&rsquo;t need heavy direction. They don&rsquo;t need daily check-ins. They do what a manager would do &mdash; set the tone, assign items, determine what needs to get done, etc"
</div>

Customer Success Specialist

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 
 
 <ul>
 <li>
 Store Manager in daily operations and overall management of the store
 </li>
 <li>
 Lead and motivate the sales team to achieve store sales goals and objectives
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and resolving issues
 </li>
 <li>
 Ensure product displays, signage, and merchandising standards are maintained throughout the store
 </li>
 <li>
 Assist in training and onboarding new employees to ensure a knowledgeable team
 </li>
 <li>
 Monitor inventory levels and assist in managing stock replenishment and orders
 </li>
 <li>
 Conduct regular store audits to ensure compliance with company policies and procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a retail management or supervisory role
 </li>
 <li>
 Strong leadership and team-building skills with the ability to motivate others
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to analyze sales data and make informed decisions
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Univercity diploma required; a degree in business or a related field is a plus
 </li>
 </ul>
</div>

Store Manager (Piazza)

 Guess

<div>Guess, a renowned leader in the global fashion industry, is seeking a Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals. 
<ul>
<li>Store Manager in daily operations and overall management of the store.</li>
<li>Lead and motivate the sales team to achieve store sales goals and objectives.</li>
<li>Provide exceptional customer service by addressing customer inquiries and resolving issues.</li>
<li>Ensure product displays, signage, and merchandising standards are maintained throughout the store.</li>
<li>Assist in training and onboarding new employees to ensure a knowledgeable team.</li>
<li>Monitor inventory levels and assist in managing stock replenishment and orders.</li>
<li>Conduct regular store audits to ensure compliance with company policies and procedures.</li>
</ul>Requirements<ul>
<li>Proven experience in a retail management or supervisory role.</li>
<li>Strong leadership and team-building skills with the ability to motivate others.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze sales data and make informed decisions.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>Univercity diploma required; a degree in business or a related field is a plus.</li></ul></div>

HangiKredi

<div>
 
 We are looking for a
 
 Product Manager
 
 at HangiKredi, which is Turkey's leading platform in the banking products comparison and application category since 2006, constantly renewing itself with its dynamic and financial assistant vision, visited by three out of every four people who conduct online loan research every year.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strategic thinker and self-starter with strong problem-solving, analytical, and decision-making abilities, demonstrating consistent delivery against deadlines
 </li>
 <li>
 4&ndash;6 years of experience in product management and business development
 </li>
 <li>
 Proven stakeholder management, relationship building, and conflict resolution skills, with a track record of driving consensus on product strategies
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to adapt messaging to diverse audiences
 </li>
 <li>
 Proficiency in MS Office applications, particularly Excel and PowerPoint
 </li>
 <li>
 General knowledge of fintech models and APIs
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to define and communicate the company&rsquo;s product vision and strategy
 </li>
 <li>
 Conduct in-depth market research, competitor benchmarking, and customer insight analysis to identify new opportunities and potential challenges
 </li>
 <li>
 Partner closely with development, design, and other teams to ensure timely, high-quality product delivery
 </li>
 <li>
 Create, track, and manage tasks using Jira or other project management tools
 </li>
 <li>
 Define and prioritize product features and enhancements based on business objectives, customer value, and technical feasibility
 </li>
 <li>
 Monitor product performance, analyze key metrics, and gather feedback to inform continuous improvements and strategy optimization
 </li>
 <li>
 Manage end-to-end third-party relationships, from onboarding through to service implementation
 </li>
 <li>
 Prepare strategic updates and presentations for C-level stakeholders
 </li>
 </ul>
 
 
 
 
 
 What We Offer?
 
 
 
 
 
 <ul>
 <li>
 Working in a young and dynamic environment with a collaborative agile culture
 </li>
 <li>
 Having the opportunity to work with cutting edge technologies and tools
 </li>
 <li>
 Being part of a data and customer centric culture
 </li>
 <li>
 Growing your career through frequent educational sessions and internal/external trainings
 </li>
 <li>
 Benefiting from comprehensive preboarding and onboarding programs for a rapid adaptation to the organization and quick start to your role
 </li>
 <li>
 Benefits such as lunch card , with or without remote working
 </li>
 <li>
 Complementary private medical insurance and accident insurance Gifts for special days
 </li>
 <li>
 Marriage, birth gifts
 </li>
 </ul>
 
 
 
 
 Your personal data will be processed in accordance with the law and as specified in the clarification text. You can access the lighting text from the https://www.hangikredi.com/aydinlatma-metni-ise-alim
 
</div>

Product Manager

3Shape

<div>About the role
This role is a key element in the customer journey. The TRIOS Onboarding &amp; Training Consultant (TOTC) ensures that a client does not just buy a 3Shape product, but has an exceptional experience with it too, after the initial purchase has taken place. He/she will guide the user through the remote onboarding program to discover the world of TRIOS. To accomplish this, he/she builds relationships with users, customizes the experience, and provides training by following a structured remote onboarding program to ensure excellent customer experience and high product usage.
Your key responsibilities will be:
<ul><li>Build trusted customer relationships and provide first-class TRIOS onboarding experience
</li><li>Provide prompt follow-up and attention to customer inquiries.
</li><li>Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management.
</li><li>Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit.
</li><li>Verify product installation to ensure that there are no issues.
</li><li>Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance.
</li><li>Monitor and follow up on the users onboarding journey.
</li><li>Interact with other departments and local academies and escalate customers&rsquo; feedback further.
</li><li>Tracking, Reporting and administrative tasks
</li><li>Setting up the customer&rsquo;s account
</li><li>Enter client information into CRM or project management software.
</li><li>Monitor user&rsquo;s progress through onboarding journey and follow up.
</li></ul>To succeed in your role, you should possess the following competencies:
<ul><li>Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
</li><li>At least one year experience at a technical support call center operating at preferably dentistry or medical field
</li><li>Customer obsession, high curiosity in people and willingness to help.
</li><li>Dental background or interest in dental world.
</li><li>Strong ability to learn fast and competent to learn new software.
</li><li>Strong Communicator&mdash;must be able to provide clear, concise training and advice to the customer. Able to guide dentists through the world of TRIOS with varied digital apprehensions.
</li><li>Global Mindset-Must be able to understand and effectively work across cultural boundaries.
</li><li>Problem solving and logical thinking skills&mdash;through focused listening and observation, can identify key issues and limiting factors.
</li><li>Ability to Multitask&mdash;can effectively function in a fast-paced / stressful environment with multiple agendas and timelines.
</li><li>Interpersonal Skills&mdash;viewed as engaging, approachable, eager to understand and listen.
</li></ul>Preferred Education and Experience:
<ul><li>Previous experience in a customer support role, training position, or participation in dental conferences is preferred.
</li><li>Experience as a dental assistant or in a dental lab, and/or familiarity with TRIOS or other intraoral scanners (IOS), is considered a strong asset.
</li></ul>We offer:
<ul><li>Participation in producing market-leading technology products for customers around the world
</li><li>Work in a unique professional, friendly and supportive environment
</li><li>Constant professional growth and development
</li><li>Opportunity to become a part of the success that 3Shape has created over the past 20 years
</li></ul>We will be glad to welcome you in our team!
You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shap 
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</div>

TRIOS Onboarding & Training Consultant - Ankara

flexigo

<div>
 
 Eager to join a dynamic and quickly expanding startup that is provides a key missing piece to today&rsquo;s evolving mobility ecosystem? Are you a self-starter with experience in deployment of software platforms and ensuring success of corporate customers? flexigo is seeking a Customer Success Manager to help launch our unique suite of digitized mobility solutions that are creating an ecosystem of sustainable mobility for customers across the US. Join flexigo and together let's extend our footprint of our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.
 
 
 
 
 
 Our platform is a SaaS platfrom for corporate and campus mobility and is inclusive of a best-in-class analytics engine, fixed-route and dynamically-routed shuttles, vanpool and carpool solutions for the commute, as well as closed-loop carshare, bike and scooter share, and chauffeured and rideshare solutions for intraday mobility, all offered via a rider mobile app, a web-based administrator portal, and a proprietary driver mobile app. In combination with flexigo&rsquo;s robust planning and automated reporting tools, the solutions offered are the most complete and elegant available in the market.
 
 
 
 
 
 flexigo has been operating in Europe for over 5 years, serving over 50k riders on a daily basis. It has been operational in the US since 2021 serving leading Fortune 500 corporations and their employees. Technological depth and operational experience in Europe makes flexigo one of the fastest growing mobility technology providers.
 
 
 
 
 
 As the Customer Success Manager, you are expected to help enable successful customer experiences that lead to growth. Along with outstanding customer management experience, you have a passion for new mobility &amp; transportation technologies and innovative business solutions. This is a very entrepreneurial role and will also involve close collaboration with our software and operations teams.
 
 
 
 
 
 The ideal candidate should have experience in deployment, customer onboarding and support of SaaS software solutions and possess exceptional communication, EQ, analytical and problem-solving skills, and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues.
 
 
 
 
 
 We are seeking a self-starter who is highly collaborative and has experience working in a customer facing role in an Engineering- or Product-led organization, ideally with a strong understanding of corporate mobility and optimized transportation services. Above all, we are looking for someone who has a proven ability to hustle, get things done, and creatively solve problems.
 
 
 
 
 
 
 Preferred skills and background:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in customer success, presales engineering or similar role in support of software solutions and services deployment
 </li>
 <li>
 Strong problem solving and analytical skills
 </li>
 <li>
 Experienced in technical requirement analysis
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Innovative, customer and solution oriented, open to new ideas
 </li>
 <li>
 Passionate about technology and transportation
 </li>
 <li>
 Team player, highly capable of coordination, cooperation, and collaboration
 </li>
 <li>
 Hungry to learn everything!
 </li>
 <li>
 Excellent interpersonal communication and negotiation skills
 </li>
 </ul>
 
 
 
 
 
 What you will do:
 
 
 
 
 
 
 During the sales process:
 
 <ul>
 <li>
 Providing demonstrations of the platfrom solutions to the customer
 </li>
 <li>
 Managing demo and PoC processes to ensure customer satisfaction
 </li>
 <li>
 Be customer oriented, not a sales-first approach
 </li>
 </ul>
 
 After the sales process:
 
 <ul>
 <li>
 Onboarding customers by means of training and initial technical assistance
 </li>
 <li>
 Coordinating sales and operations teams throughout the process
 </li>
 <li>
 Make regular customer visits and provide solutions by detailed need analysis
 </li>
 <li>
 Maximize the benefit from the service that flexigo customers who use our services and products
 </li>
 </ul>
 
 At all times:
 
 <ul>
 <li>
 Initiate outreach to internal teams regarding technical problems and new feature requests from customers to provide timely and impactful solutions
 </li>
 <li>
 Use CRM software to follow your own customers&rsquo; satisfaction, usage, and technical support processes, and to anticipate potential risks so that you can take proactive actions to sustain your customers&rsquo; satisfaction
 </li>
 <li>
 Follow developments in transportation technology fields
 </li>
 </ul>
 
 
 
 
 
 What we will provide:
 
 
 
 
 
 <ul>
 <li>
 In depth training on all aspects of our solutions
 </li>
 <li>
 Collaborative team environment
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Paid days off
 </li>
 <li>
 Insurance coverage, including health, dental, vision, and basic life
 </li>
 </ul>
 
 
 
 
 Joining flexigo means being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we need to make smart decisions, work as a team, and execute at high speed. We strive to create agile, adaptive, and supportive work environment every day, with an aim to grow with people who share these values. As part of flexigo, every day is a new chance for you to make an impact and help us, our partners and the planet be better than we were yesterday.
 
</div>

Customer Success Manager

Explore 890+ Customer onboarding manager in R D Bus Jobs In Istanbul Turkey this December. Find roles across top companies and apply now to boost your career.

890 customer onboarding manager jobs IN R D Bus Jobs In Istanbul Turkey

Customer Onboarding Manager

Customer Success Specialist

Store Manager (Piazza)

Store Manager (Piazza)

Product Manager

TRIOS Onboarding & Training Consultant - Ankara

Customer Success Manager