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customer experience shift manager

customer operations lead

Iberdrola

<div><div>Job Title: Customer Operations Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset</div></li><li><div>
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed</div></li><li><div>
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience</div></li><li><div>
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast</div></li><li><div>
Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow</div></li><li><div>
Proactively gather feedback from customers and teams, turning insights into process improvements</div></li><li><div>
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible</div></li></ul><div></div><div>
Requirements:</div><div>
Education:</div><ul><li>
Degree in Engineering or Business Administration</li><li>
Certification in Agile, Lean, or Process Design is a plus</li></ul><div></div><div>
Experience:</div><ul><li><div>
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments</div></li><li><div>
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams</div></li><li><div>
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast</div></li><li><div>
Experience working cross-functionally with Product, Finance, and Commercial teams</div></li></ul><div></div><div>
Skills and Competencies</div><ul><ul><li>Sharp process thinking knows how to design, document, and optimize every step of the customer journey</li><li>Analytical mindset&mdash;uses data to drive improvements and inform decisions</li></ul><li><div>
Understands Business Process Management Tools</div></li><li><div>
Low code CRM configuration</div></li><li><div>
Agile at heart: comfortable iterating, running quick experiments, and embracing change</div></li><li><div>
Strong communicator who can bridge teams and keep everyone moving in sync</div></li><li><div>
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity</div></li><li><div>
Relentless about customer experience and operational excellence</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><ul><ul><li>First response/resolution time for support queries</li><li>Billing accuracy and DSO (days sales outstanding) metrics</li><li>Customer satisfaction (CSAT) and NPS for operational touchpoints</li><li>Onboarding time and customer ramp-up speed</li><li>Frequency and impact of process improvements based on team/customer feedback</li><li>Number of manual process steps eliminated or automated</li><li>Readiness and scalability score of processes ahead of growth milestones</li></ul></ul><div></div><div>
Why Join Us?</div><div>
As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Customer Operations Lead

<p><b>Now Hiring: Store Manager &ndash; Electronics</b></p><p>We are seeking an experienced and motivated <b>Store Manager</b> to lead our electronics retail store. The ideal candidate will have strong leadership skills, a passion for consumer electronics, and a proven ability to drive sales and deliver excellent customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee daily store operations and ensure smooth workflow</li><li>Lead, train, and motivate sales and technical staff</li><li>Achieve sales targets and manage inventory effectively</li><li>Deliver outstanding customer service and resolve escalations</li><li>Implement promotional strategies and product displays</li><li>Prepare reports on sales performance and store operations</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a Store Manager or Assistant Manager (electronics retail must)</li><li>Strong knowledge of consumer electronics and market trends</li></ul><p>Job Type: Full-time</p><p>Pay: QAR6,000.00 - QAR7,000.00 per month</p>

Store Manager - Electronics

Confidential

<div>
 <p>
  <strong>
   Position:
  </strong>
  Restaurant Manager
  <strong>
   Location:
  </strong>
  High-End Caf&eacute; &ndash; Qatar
 </p>
 <p>
  About the Role
 </p>
 <p>
  We are seeking an experienced and motivated
  <strong>
   Restaurant Manager
  </strong>
  to lead operations at our high-end caf&eacute; in Qatar. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional guest experiences.
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Oversee daily restaurant operations to ensure smooth service and high standards.
  </li>
  <li>
   Manage staff scheduling, training, and performance.
  </li>
  <li>
   Maintain quality control across food, beverage, and customer service.
  </li>
  <li>
   Implement marketing and promotional strategies to drive business growth.
  </li>
  <li>
   Monitor budgets, costs, and profitability.
  </li>
  <li>
   Ensure compliance with health, safety, and hygiene regulations.
  </li>
 </ul>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Proven experience as a Restaurant Manager or in a similar leadership role.
  </li>
  <li>
   Strong knowledge of hospitality operations and customer service excellence.
  </li>
  <li>
   Excellent communication, organizational, and problem-solving skills.
  </li>
  <li>
   Ability to lead and motivate a diverse team.
  </li>
 </ul>
 <p>
  Compensation &amp; Benefits
 </p>
 <ul>
  <li>
   <strong>
    Salary Options:
   </strong>
  </li>
  <li>
   <strong>
    Full Package:
   </strong>
   QAR 10,600
  </li>
  <li>
   <strong>
    Or Salary:
   </strong>
   QAR 7,900 + Staff Accommodation (single room with shared private area)
  </li>
  <li>
   <strong>
    Visa and relocation support
   </strong>
   provided.
  </li>
  <li>
   <strong>
    Medical insurance
   </strong>
   coverage.
  </li>
  <li>
   <strong>
    Annual leave
   </strong>
   benefits as per company policy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are interested in this opportunity, please submit your updated CV and application.
 </p>
</div>


Restaurant Manager

Mourjan

<p><b>Summary:</b><br/>Supervises daily marina operations to ensure safe, efficient berthing and high-quality service. Oversees staff, manages vessel movements, maintains facilities, ensures safety compliance, and handles customer onboarding and contracts.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise daily marina activities, berthing, and vessel movements</li><li>Assist in signing berthing rental contracts with customers and ensure required documents are submitted</li><li>Follow up on payments, renewals, and account status with Finance</li><li>Ensure safety standards, emergency readiness, and regulatory compliance</li><li>Lead and schedule marine operations staff</li><li>Handle customer requests, arrivals/departures, and berth allocation</li><li>Inspect facilities and coordinate maintenance with contractors</li><li>Maintain operational logs, reports, and inventory</li></ul><p><b>Requirements:</b></p><ul><li>3&ndash;5 years experience in marina/port/marine operations</li><li>Knowledge of marine safety procedures and berth management</li><li>Strong communication, leadership, and customer service skills</li><li>Ability to work outdoors and on shift schedules</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR5,000.00 per month</p>

Marine Operations Supervisor

JASSIM AHMED AL LINGAWI TRADING EST

<p><b>Senior Technician &ndash; Marine Electronics &amp; Smart Devices</b><br/>We are seeking an experienced <b>Senior Technician</b> to lead and manage our technical workshop, specializing in <b>marine navigation systems, smart watches, and advanced electronic devices</b>. The ideal candidate will bring strong technical expertise, leadership skills, and the ability to support both internal operations and customer interactions.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and supervise day-to-day operations of the technical workshop</li><li>Diagnose, repair, and troubleshoot a wide range of marine navigation devices (GPS, fishfinders, radar, VHF, AIS, autopilots, etc.)</li><li>Repair and configure smart watches, wearables, and consumer electronic devices</li><li>Perform advanced electronic board-level diagnostics and component replacement</li><li>Ensure high-quality repair standards and adherence to manufacturer guidelines</li><li>Manage workshop inventory, tools, and spare parts</li><li>Handle customer communication professionally (email, phone, and in-person)</li><li>Prepare technical reports, repair quotations, and service summaries</li><li>Work efficiently with <b>Excel</b>, <b>ERP systems</b>, and internal service platforms</li><li>Coordinate with suppliers, manufacturers, and internal departments</li><li>Provide training and support to junior technicians</li><li>Maintain a clean, organized, and safe workshop environment</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Minimum <b>5+ years experience</b> in electronics repair and troubleshooting</li><li>Strong knowledge of marine electronics is highly preferred</li><li>Solid experience repairing smart watches and modern consumer electronics</li><li>Ability to read schematics, perform soldering, and handle diagnostic tools</li><li>Excellent communication skills in English (Arabic is a plus)</li><li>Good knowledge of Microsoft Excel and ERP systems</li><li>Customer-friendly attitude with strong problem-solving skills</li><li>Ability to work under pressure and manage multiple tasks</li><li>Self-motivated, organized, and able to lead a small technical team</li></ul><p><b>We Offer:</b></p><ul><li>Competitive salary and benefits</li><li>Stable and supportive work environment</li><li>Training from leading global brands in marine and consumer electronics</li><li>Opportunity for career growth in a fast-growing company</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,000.00 - QAR2,500.00 per month</p>

senior tehnician smart watches and navigation products

electronics and navigation devices technician

Starlink Qatar

<div>
 <p>
  📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 </p>
 <p>
  We are seeking a highly experienced Operations Manager to lead the end-to-end operations for our large-scale, mission-critical platform in Doha, Qatar. This strategic role is responsible for establishing and governing a robust operational framework based on ITIL and Site Reliability Engineering (SRE) principles to ensure high availability and service reliability. You will oversee 24x7 monitoring, incident management, security operations, and service continuity. The ideal candidate will lead cross-functional technical teams, manage vendor performance, and drive financial optimization through FinOps governance. This position requires a strong leader to manage the coexistence and migration between platform versions, ensuring business continuity and measurable improvements in customer satisfaction. Your expertise will be crucial in maintaining a secure, compliant, and highly resilient operational environment.
 </p>
 <p>
  ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 </p>
 <p>
  &rtrif; 15+ years in Operations leadership, managing large-scale, mission-critical platforms.
 </p>
 <p>
  &rtrif; Expertise in implementing and governing ITIL and Site Reliability Engineering (SRE) frameworks.
 </p>
 <p>
  &rtrif; Demonstrated experience managing 24x7 operations, major incident management, and on-call rotations.
 </p>
 <p>
  &rtrif; Strong proficiency in Security Operations (SecOps), including SIEM/SOC, vulnerability management, and patching.
 </p>
 <p>
  &rtrif; Hands-on experience with FinOps principles, cost optimization, and vendor performance management (SLAs/OLAs).
 </p>
 <p>
  &rtrif; Proven ability to lead Disaster Recovery (DR/BCP) initiatives, including planning, testing, and ensuring RTO/RPO compliance.
 </p>
 <p>
  &rtrif; Experience managing platform migrations in complex hybrid cloud environments (on-prem, private/public cloud).
 </p>
 <p>
  &rtrif; Skilled in observability tools for APM, logging, and monitoring (e.g., Azure Monitor, Splunk, Grafana).
 </p>
 <p>
  <br/>
 </p>
 <p>
  ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 </p>
 <p>
  &rtrif; ITIL v4 Certification.
 </p>
 <p>
  &rtrif; Experience operating DataOps and MLOps pipelines.
 </p>
 <p>
  &rtrif; Master&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </p>
 <p>
  &rtrif; Experience overseeing physical site dependencies (MEP, ELV, ICT).
 </p>
 <p>
  &rtrif; Familiarity with ServiceNow for enterprise-grade service management.
 </p>
 <p>
  <br/>
 </p>
</div>


Operations Manager

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