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customer operations specialist - 45032 Jobs in House Counsel Jobs In Mangaluru India

customer operations specialist - 45032

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assistant project manager

consultant - project management Jobs in House Counsel Jobs In Mangaluru India

consultant - project management

customer operations specialist project manager

SolarWinds

<div>
 
 At SolarWinds, we&rsquo;re a people-first company. Our purpose is to enrich the lives of the people we serve&mdash;including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
 
 
 The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We&rsquo;re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you&rsquo;re looking to build your career with an exceptional team, you&rsquo;ve come to the right place. Join SolarWinds and grow with us!
 
 
 &nbsp;
 
 
 
 Summary:
 
 
 
 &nbsp;
 
 
 We are seeking a skilled Project Manager to join our Customer Operations PMO team at SolarWinds. The Project Manager will oversee and deliver projects for our Support, Customer Success, and Services groups within a global environment. This role requires managing projects from initiation to implementation, including coordination with cross-company teams to ensure successful delivery.
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage multiple projects simultaneously, ensuring all project timelines and deliverables are met.
 </li>
 <li>
 Engage with stakeholders to define project scope and manage expectations.
 </li>
 <li>
 Accountable for project documentation including project plans, charters, requirements specifications, and test documents.
 </li>
 <li>
 Collaborate with implementation teams on the solution design and testing.
 </li>
 <li>
 Coordinate stakeholder User Acceptance Testing.
 </li>
 <li>
 Prepare training materials and document new processes.
 </li>
 <li>
 Conclude projects by ensuring the expected benefits are delivered to stakeholders.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 1 to 3 years of project management experience.
 </li>
 <li>
 Project Management qualification &ndash; PMP, PRINCE2 Foundation &amp; Practitioner.
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Excellent verbal and written communication skills with strong time management abilities.
 </li>
 <li>
 Proficiency in working independently and within a team environment across geographical boundaries.
 </li>
 <li>
 Ability to work under pressure to tight deadlines, with a commitment to project delivery.
 </li>
 <li>
 Strong organizational skills with the ability to manage time and priorities effectively.
 </li>
 <li>
 Confidence in preparing presentations, proposing solutions, and driving decisions.
 </li>
 <li>
 Capability to handle multiple projects and assignments.
 </li>
 <li>
 Desirable: Experience with Salesforce, Gainsight, JIRA.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 Friendly, fast-paced atmosphere.
 </li>
 <li>
 International working environment in a growing company.
 </li>
 <li>
 Opportunity to work with innovative technologies and solutions.
 </li>
 </ul>
 
 SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
 
 
 All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
 
</div>

Customer Operations Specialist/Project Manager

IQVIA India

<div>
 
 
 Project Role:
 
 Clinical Data Specialist (UAT)
 
 
 
 Work Experience
 
 : 2-5 Years.
 
 
 
 Work location:
 
 Kochi/Kolkata/Bangalore
 
 
 
 Work Mode:
 
 Hybrid
 
 
 
 Must Have Skills:
 
 Clinical data management, Start up, UAT Shift Timings: 5:00 am -2:00 pm / 2:00 pm &ndash; 11:00 pm. The shift assignment is purely based on project requirements and the candidate must be open to working in either of two shifts. FYI: Transportation boundary is 35 KM. no exceptions.
 
 
 
 
 
 
 Job Overview:
 
 
 
 Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager.
 
 
 
 
 
 
 Job Responsibility:
 
 
 
 &bull; Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (e.g., coder, tester or database designer for technologies that don't require extensive programming expertise) with guidance.
 
 
 &bull; May serve in the role of back-up to a DOC or DTL.
 
 
 &bull; May conduct data review.
 
 
 &bull; May write and resolve data clarifications.
 
 
 &bull; May lead database audit team.
 
 
 &bull; May develop and test databases and edit specifications.
 
 
 &bull; May perform testing of programming.
 
 
 &bull; May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team
 
 
 &bull; Interprets the study protocol. Providing knowledge in validation tasks and performing database validation efforts to ensure delivery of high-quality databases.
 
 
 &bull; Accountable for overall quality and delivery of the validation effort.
 
 
 &bull; Develop and test databases and edit specifications.
 
 
 &bull; Meeting objectives as assigned.
 
 
 &bull; Develop and test databases and edit specifications, this includes:
 
 
 &bull; Performs UAT for Edit Checks and Database
 
 
 &bull; Updates the Edit check status appropriately
 
 
 &bull; Communicates issues for erroneous Edit Checks to the programmer within the Data Management Plan
 
 
 &bull; Communicates any documents updates or uncertainties to the Lead Data Manger within the Data.
 
 
 
 
 
 
 Technical Skills:
 
 
 
 &bull; Understand and comply with core operating procedures and working instructions.
 
 
 &bull; Develop and maintain good communications and working relationships with CDM team.
 
 
 &bull; Communicate ideas for process improvement.
 
 
 
 
 
 
 Educational Qualification:
 
 
 
 &bull; Bachelor's Degree Bachelor in Science/Computer science/Information Technology or Bachelor in Technology Req
 
</div>

Clinical Data Specialist (UAT)

PwC India

<div>
 
 
 Job Title: Specialist / Associate / Senior Associate &ndash; Captive Market
 
 
 
 
 Location: Bangalore
 
 
 
 
 Department: Financial Crime Compliance
 
 
 
 
 
 
 
 About the Role
 
 
 
 Join our Financial Crime Compliance team within PwC, where we help global financial institutions manage their regulatory obligations and strengthen their AML and financial crime frameworks. As an Associate or Senior Associate, you will play a key role in delivering high-quality advisory and managed service projects focused on Anti-Money Laundering (AML), Know Your Customer (KYC) remediation, and Transaction Monitoring (TM).
 
 
 You will work with global banks, investment firms, and financial service providers to assess risks, enhance compliance controls, and ensure adherence to evolving regulatory expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Support the delivery of client engagements related to AML, KYC, sanctions, and transaction monitoring.
 </li>
 <li>
 Conduct customer due diligence (CDD), enhanced due diligence (EDD), and periodic reviews as part of KYC remediation programs.
 </li>
 <li>
 Review alerts, investigate transactions, and escalate potential suspicious activities in accordance with client policies.
 </li>
 <li>
 Assist in the design and enhancement of AML / FCC frameworks, policies, and procedures.
 </li>
 <li>
 Analyze regulatory requirements and assess their impact on clients&rsquo; compliance processes.
 </li>
 <li>
 Prepare clear, well-structured documentation and reports for internal and client stakeholders.
 </li>
 <li>
 Collaborate with cross-functional teams (legal, compliance, operations, and technology) across geographies.
 </li>
 </ol>
 
 
 
 
 
 Additional Responsibilities for Senior Associate Level:
 
 
 <ol>
 <li>
 Lead small teams or workstreams within large engagements, ensuring high-quality delivery and adherence to project timelines.
 </li>
 <li>
 Review and quality-check work completed by Associates and provide constructive feedback.
 </li>
 <li>
 Manage client communications and contribute to stakeholder updates and presentations.
 </li>
 <li>
 Support the development of proposals, methodologies, and training materials for financial crime engagements.
 </li>
 <li>
 Contribute to thought leadership and knowledge sharing on emerging FCC trends, technologies, and regulations.
 </li>
 </ol>
 
 
 
 
 
 Required Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business, Economics, Law, or related field.
 </li>
 <li>
 
 3+ years of experience
 
 in AML / KYC / Transaction Monitoring roles within global banks or consulting firms.
 </li>
 <li>
 Solid understanding of global AML regulations (e.g., FATF, OFAC, EU 5AMLD/6AMLD, UK FCA, MAS, HKMA).
 </li>
 <li>
 Hands-on experience in:
 </li>
 <li>
 KYC onboarding and periodic reviews (corporate and institutional clients preferred).
 </li>
 <li>
 Transaction monitoring, alert investigation, and escalation.
 </li>
 <li>
 Name screening and sanctions review processes.
 </li>
 <li>
 Familiarity with FCC tools and systems (Actimize, Mantas, Fircosoft, LexisNexis, etc.) is desirable.
 </li>
 <li>
 Strong analytical and report-writing skills with attention to detail.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 CAMS (Certified Anti-Money Laundering Specialist), CFE, or equivalent FCC qualification.
 </li>
 </ul>
 
 
</div>

Senior Associate-Captive Market

Emerson

<div>
 
 Job Description
 
 
 
 The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership, Senior Management and Executives and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy
 
 
 <ul>
 <li>
 Participates with senior management/executives to contribute to business planning and objectives setting for function
 </li>
 <li>
 Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
 </li>
 <li>
 Assigns, manages and facilitates others to fully complete tasks and goals on time
 </li>
 <li>
 Leader who provides strategic direction, motivation and coaching in connecting the team to NI&rsquo;s core strategic vision.
 </li>
 <li>
 Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
 </li>
 <li>
 Customer first alignment in support of business goals achievement.
 </li>
 <li>
 Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
 </li>
 <li>
 Demonstrate a proactive, visionary, open growth mindset.
 </li>
 <li>
 Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
 </li>
 <li>
 Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
 </li>
 <li>
 Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
 </li>
 <li>
 Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
 </li>
 <li>
 Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
 </li>
 <li>
 Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive
 </li>
 <li>
 Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
 </li>
 <li>
 Coaches and mentors less experienced staff
 </li>
 <li>
 Maintains a team focus on project and business goals that align with functional strategy
 
 
 </li>
 </ul>
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a technical, business or communications field preferred.
 </li>
 <li>
 Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
 </li>
 <li>
 Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
 </li>
 <li>
 Ability to drive and maintain team focus during periods of organizational change and evolution.
 </li>
 <li>
 Ability to build a team to deliver high value back to the organization
 
 
 </li>
 </ul>
 Preferred Qualifications That Set You Apart:
 
 
 Excellent interpersonal and situational leadership skills to coach and develop team.
 
 
 Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
 
 
 Organizational agility &ndash; the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
 
 
 SFDC Opportunity Management Process
 
 
 
 Our Culture &amp; Commitment to You:
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
</div>

Account Operations Manager

Sandvik

<div>
 Job Title:
 
 Project Manager
 
 
 
 At Sandvik Mining &amp; Rock Technology India Pvt. Ltd. (Part of Sandvik Group), we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. So now we challenge you: Think one step further, and then take it!
 
 
 
 YOUR MISSION
 
 
 
 The Project Manager position is responsible for managing the Research &amp; Development and Engineering projects and activities within the Bangalore Design Center according to Sandvik Project Model guidelines. Project Manager is responsible for planning project activities, managing project timelines and contents, completing the projects in the agreed schedule, and reporting the projects based on the priorities set by Engineering Manager.
 
 
 Close cooperation with internal engineering team and the product line, sourcing, procurement, production, technical support and sales support departments is needed for successful completion of projects.
 
 
 Responsible for Internal project resources and external resources as needed.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensuring that all reasonable steps are taken to provide all project personnel / employees with a safe and healthy work environment. This includes compliance with the Sandvik safety management program.
 </li>
 <li>
 Ensure gate stage deliverables are kept according to Project Model process.
 </li>
 <li>
 Create detailed work breakdown structure based on project scope, schedule and budget &ndash; project plan.
 </li>
 <li>
 Ensure delivery of project on scope, schedule and budget. Monitor and manage triple constraints.
 </li>
 <li>
 Document and report the project progress and prepare presentations to maintain the project portfolio.
 </li>
 <li>
 Develop project culture and best practices in project management at the facility &ndash; Lean product development.
 </li>
 <li>
 Develop and maintain the project dashboard.
 </li>
 <li>
 Prepare and present project updates to the offering steering group.
 </li>
 <li>
 Work closely with product engineering specialist and a product manager to agree on project scope through the project.
 </li>
 <li>
 Maintain a team-working environment through all levels of management according to Sandvik Core Values.
 
 
 </li>
 </ul>
 
 YOUR PROFILE
 
 
 
 <ul>
 <li>
 Extensive Experience: A minimum of 8 years of overall experience is required, including at least 4 years of hands-on experience in product development within the mobile or heavy equipment industry, and a minimum of 4 years successfully leading complex projects from concept through to completion.
 </li>
 <li>
 Educational Background: Bachelor&rsquo;s degree in engineering required; Master of Business Administration or advanced technical degree preferred.
 </li>
 <li>
 Project Management Expertise: Demonstrated ability to lead cross-functional teams, manage multiple projects simultaneously, and deliver results on time and within budget. Skilled in applying Scrum, Kanban, and other Agile frameworks to drive collaboration and adaptability. Project Management Professional (PMP) certification or equivalent is a plus.
 </li>
 <li>
 Technical Acumen: Deep understanding of lean product development principles, project portfolio management, and application knowledge of mobile equipment.
 </li>
 <li>
 Leadership &amp; Collaboration: Strong people management skills with the ability to foster teamwork, motivate diverse groups, and build a positive project culture. Experience working closely with engineering, sourcing, production, and commercial teams.
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication abilities, including the capacity to present complex information clearly to stakeholders at all levels.
 </li>
 <li>
 Adaptability: Comfortable working in a dynamic, fast-paced environment and adept at navigating change and ambiguity.
 </li>
 <li>
 Commitment to Excellence: Demonstrated respect for safety, quality, and continuous improvement.
 </li>
 <li>
 Global Mindset: Willingness and ability to work in a multicultural environment and travel as required.
 </li>
 </ul>
</div>

Project Manager

Hireginie

<div>
 
 
 Our Client:
 
 A start-up incubated at IISc&rsquo;s AI &amp; Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India&rsquo;s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and is on a mission to redefine the future of aerial logistics.
 
 
 
 
 
 
 
 
 
 Title: Quality Assurance Manager
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Education: Bachelor&rsquo;s degree in engineering, quality management, or related field.
 
 
 
 
 Experience: 3+ Years
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 We are seeking a detail-oriented Quality Assurance (QA) professional to ensure that our products, services, and processes meet established quality standards. The QA Specialist will be responsible for developing and executing plans, identifying issues, and recommending improvements to enhance overall quality at various levels with various teams.
 
 
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop, implement, and maintain quality assurance protocols and procedures.
 </li>
 <li>
 Conduct inspections, audits, and tests to ensure compliance with standards and regulations.
 </li>
 <li>
 Collaborate with cross-functional teams (management, engineering, production, customer support) to resolve quality issues.
 </li>
 <li>
 Document and report non-conformities, and corrective actions.
 </li>
 <li>
 Monitor performance metrics and analyse data to identify trends and areas for improvement.
 </li>
 <li>
 Ensure compliance with industry standards (e.g., ISO, AS9100, etc.).
 </li>
 <li>
 Participate in continuous improvement initiatives and root cause analysis.
 </li>
 <li>
 Train team members on quality standards and best practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 3 years of proven experience in quality assurance or quality control.
 </li>
 <li>
 Familiarity with QA tools, methodologies, and standards.
 </li>
 <li>
 Strong analytical and evidence based problem-solving skills.
 </li>
 <li>
 Excellent communication and documentation abilities.
 </li>
 <li>
 Certifications such as CQE, Six Sigma, or ISO auditor are a plus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Attention to detail and a commitment to excellence.
 </li>
 <li>
 Ability to work independently and in a team environment.
 </li>
 <li>
 Knowledge of regulatory requirements relevant to the Aerospace industry.
 </li>
 </ul>
</div>

Quality Assurance Manager

Truww

<div>
 
 
 
 Role Overview
 
 
 
 
 The Dispatch Manager is responsible for ensuring smooth planning, execution, and monitoring of all project dispatches. This role requires proactive coordination between production, warehouse, logistics, and project management teams to ensure every dispatch is executed with accuracy, speed, and quality. The ideal candidate thrives in a fast-paced environment and is driven by achieving on-time deliveries with minimal turnaround time (TAT).
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, schedule, and monitor all project dispatches on a daily and weekly basis.
 </li>
 <li>
 Coordinate closely with project managers, warehouse, procurement, and transport teams to ensure readiness of materials before dispatch.
 </li>
 <li>
 Maintain and track dispatch timelines to ensure minimal TAT from production to site delivery.
 </li>
 <li>
 Ensure all dispatch-related documentation (invoices, delivery challans, packing lists) is complete, accurate, and compliant.
 </li>
 <li>
 Monitor real-time status of dispatches and provide timely updates to internal teams.
 </li>
 <li>
 Identify and resolve bottlenecks or delays proactively by collaborating across departments.
 </li>
 <li>
 Maintain dispatch records and prepare reports on dispatch performance, delays, and improvements.
 </li>
 <li>
 Optimize dispatch routes and loads for cost and time efficiency.
 </li>
 <li>
 Ensure adherence to company policies on safety, quality, and customer satisfaction.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance dispatch efficiency and accuracy.
 </li>
 </ul>
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Average TAT (Turnaround Time) for dispatch completion
 </li>
 <li>
 On-time Dispatch % (vs. planned schedule)
 </li>
 <li>
 Dispatch Accuracy Rate (correct items and quantities delivered)
 </li>
 <li>
 Cost Efficiency in dispatch operations
 </li>
 <li>
 Inter-team Coordination Efficiency and issue resolution speed
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Graduate in Supply Chain, Operations, Logistics, or related field.
 </li>
 <li>
 4&ndash;8 years of experience in dispatch/logistics/operations management, preferably in
 
 manufacturing, interiors, or related industries.
 
 </li>
 <li>
 Strong understanding of inventory, logistics, and dispatch planning systems.
 </li>
 <li>
 Proficient in Excel, ERP systems, and dispatch tracking tools.
 </li>
 <li>
 Excellent coordination and communication skills.
 </li>
 <li>
 Ability to handle multiple priorities and work under pressure.
 </li>
 </ul>
</div>

Dispatch Manager

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