customer relations executive

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
 <li>
 Proficient in CRM systems, customer feedback management tools, and MS Office suite
 </li>
 <li>
 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
 <li>
 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
 <li>
 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

GoZayaan

Business Development Executive (Retail &amp; Corporate)Company: GoZayaan PakistanLocation: KarachiFocus: Client Relations &amp; Sales ConversionGoZayaan is looking for a high-energy Business Development Executive based in Karachi to bridge the gap between our customers and our operations. If you are a closer who excels at relationship management, we want you!Key Responsibilities<ul><li>Corporate Account Management: Serve and support our existing corporate clients for all their travel needs.</li><li>Retail Conversion: Transform incoming inquiries for Flights, Hotels, and Tours into confirmed bookings.</li><li>Post-Sales Support: Assist converted customers with any travel-related queries to ensure a seamless experience.</li><li>Ops Coordination: Work directly with the Operations Team to ensure accurate and timely fulfillment of all bookings.</li></ul>What You Bring<ul><li>Experience: 1-2 years in Sales, Customer Success, or Account Management.</li><li>Skills: Strong persuasion skills with a focus on customer service.</li><li>Communication: Fluent in English and Urdu; able to handle corporate professionals and retail travelers with ease.</li><li>Mindset: Highly organized and able to coordinate fast-paced requests with backend teams.</li></ul>Perks<ul><li>Work at Pakistan&rsquo;s leading travel-tech startup.</li><li>Competitive salary + performance incentives.</li><li>Young, dynamic work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi Clifton (Required)</li></ul>Work Location: In person

Business Development Executive

Waada Digital Pvt Ltd

We are seeking a Male HR Executive to join our team at the Gulshan-e-Iqbal Branch. The ideal candidate should be passionate about recruitment, employee relations, and daily HR operations, and capable of maintaining a positive and efficient workplace environment.Key Responsibilities<ul><li>Manage the end-to-end recruitment cycle, including job postings, candidate screening, shortlisting, and interviews.</li><li>Maintain accurate employee records, including attendance, leaves, and HR documentation.</li><li>Conduct onboarding and orientation sessions for new hires.</li><li>Assist management with employee evaluations, performance monitoring, and policy implementation.</li><li>Prepare and manage HR correspondence, including letters, memos, and reports.</li><li>Address employee concerns, assist in conflict resolution, and promote healthy employee relations.</li><li>Coordinate with the Accounts Department for payroll processing and benefits disbursement.</li><li>Ensure effective compliance with HR policies and procedures.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (preferably in HR, Business Administration, or a related field).</li><li>Experience: Minimum 2 years of experience as an HR Executive or in a similar role.</li><li>Gender: Male only</li><li>Age: 25 years or above</li></ul>Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li><li>Excellent organizational and multitasking abilities.</li><li>Professional, proactive, and team-oriented approach.</li></ul>Salary &amp; Benefits<ul><li>Salary Range: Rs. 75,000 &ndash; 150,000 per month (based on experience and performance)</li><li>Additional Benefits:</li><li>Food Allowance</li><li>Medical Allowance</li><li>Conveyance Allowance</li><li>Performance-Based Incentives</li></ul>Work Schedule<ul><li>Days: Monday to Saturday</li><li>Timings: 10:00 AM &ndash; 7:00 PM</li></ul>How to ApplyInterested candidates are encouraged to share their updated CV and complete the application form using the link below:Email: fahadqayyum72@gmail.comOnly shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: Rs75,000.00 - Rs150,000.00 per monthWork Location: In person

HR Executive (Male Only) – Gulshan-e-Iqbal Branch

Zenkoders

Job description:Job Description:We are currently recruiting candidates for the job position of HR Executive.Requirements:<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>Being actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process</li><li>Leverage social media platforms to enhance recruitment efforts and build a talent pipeline.</li><li>Create and implement effective onboarding plans.</li><li>Conduct interviews, assess candidate qualifications, and make recommendations to hiring managers.</li><li>Handle employee queries and concerns, providing timely and effective resolutions.</li><li>Foster positive employee relations through open communication and conflict resolution.</li><li>Maintain accurate and up-to-date employee records and HR databases.</li><li>Generate reports and analyze HR metrics to support decision-making.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to handle sensitive and confidential information with discretion.</li></ul>Job type: Full-timeJob Location: KarachiShift: Morning (12 pm to 9 pm)Job Type: Full-timeJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

HR Executive

VGO TEL

Company DescriptionVGO TEL is a Mobile Manufacturing Company specializing in the production of premium-quality bar phones and smartphones. Our dedication to excellence is reflected in our state-of-the-art customer care network, ensuring exceptional after-sales services. We are committed to providing high-quality mobile devices and outstanding customer support.Key Responsibilities:<ul><li>Create engaging video content as an on-camera presenter, bringing confidence, personality, and brand storytelling to life across digital platforms.</li><li>Develop and execute PR campaigns aligned with the overall brand strategy.</li><li>Build and maintain strong relationships with journalists, influencers, and key stakeholders.</li><li>Stay updated on the latest PR, social media, and content creation trends.</li><li>Excellent writing, communication, and storytelling skills.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Mass Communication, PR, Marketing, or a related field.</li><li>6 Months&ndash;1 year of experience in PR, content creation, or digital communications.</li><li>Proficiency in content creation tools like Canva, Capcut, and social media platforms.</li><li>Creative, proactive, and confident personality with a strong eye for detail.</li></ul>Qualifications<ul><li>Strong communication &amp; research skills</li><li>Strong media relations</li><li>Excellent written and verbal communication skills</li><li>Ability to work independently and collaboratively in an on-site environment</li><li>Bachelor's degree in Communications, Public Relations, Journalism, or a related field.</li></ul>Send your resume and portfolio to:To: careers@vgotel.comJob Type: Full-timeWork Location: In person

PR and Content Executive

Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire a &quot;Treasury Executive&quot;.Office Location: PECHS, BLOCK 6, Night Shift: 8PM to 5AM &ndash; Six days a week &ndash; Monday till Saturday &ndash; On-site Position.Job Overview:The Senor Treasury Executive supports the treasury and finance team in managing the organization&rsquo;s cash flow, banking operations, and financial transactions. This role ensures timely processing of payments, assists with bank reconciliations, maintains treasury records, and helps with liquidity monitoring and reporting.Key Responsibilities:. Direct cash and credit card deposit management operations including; daily cashadministration, management of current accounts and bank relations.&middot; Review and drive improvements in cash management, ensuring financial obligations are met inaccordance with company policies and procedures.&middot; Complete all cash management set-up documentation for new and existing departmentprocesses; prepare correspondence and proposals directed to and for cash management.&middot; Forecast, monitor and track cash flow (weekly, monthly, quarterly).&middot; Analyze and solve problems stemming from payment processes.&middot; Review bank charges and provide monthly or quarterly reporting.&middot; Administer and maintain corporate credit card program.&middot; Maintain a backup for all financial data&middot; Annual Banking facility renewal.&middot; Engagement with banks on a regular basis.&middot; Work with internal stakeholders&middot; Pool cash from all bank accounts.&middot; Perform data integrity and balance sheet verification.<ul><li>Bachelor's degree in Accounting, Finance, or related field</li><li>1 to 2 years of relevant accounting experience (internships included)</li><li>Basic understanding of accounting principles (GAAP or IFRS)</li><li>Proficiency in Microsoft Excel; familiarity with accounting software (e.g., QuickBooks, SAP) is a plus</li><li>Strong attention to detail and organizational skills</li><li>Good communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li></ul>If you have the required qualifications for this role, please apply by sharing your resume at ashahed@robustsns.comJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working at a night shift, ONSITE(8pm-5am), 6 days a week?</li><li>Please share your current/ last drawn salary and expecting salary for this role?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Accounting/ Treasury preferably in a BPO company: 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Treasury Executive

Explore 714+ Customer relations executive in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.