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customer service representative

customer relations executive

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
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 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
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 Proficient in CRM systems, customer feedback management tools, and MS Office suite
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 Understanding of passenger travel journey, touchpoints, channels, etc.
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 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
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 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

oxygen aerospace

The ideal candidate is a seasoned sales professional capable of generating new business opportunities while maintaining strong relationships with existing clients. The role involves contributing to marketing strategy development, executing marketing initiatives, driving sales efforts, managing client relations, and preparing detailed sales reports. Candidates with an aviation background will be prioritized. Female applicants are preferred.Responsibilities<ul><li>Manage all sales-related activities for assigned regions or client accounts, including preparing proposals, sales orders, invoices, packing lists, and customs documentation.</li><li>Identify, pursue, and secure new sales leads.</li><li>Support the creation and execution of marketing strategies.</li><li>Develop and sustain long-term customer relationships.</li><li>Achieve assigned sales targets.</li><li>Oversee the full range of shipping and customs clearance documentation.</li><li>Coordinate with freight forwarders, shipping lines, and third-party logistics partners to ensure efficient order processing, fulfillment, delivery, and handling&mdash;covering storage, packaging, and labeling of supplied goods.</li><li>Keep management and relevant business units updated on order status, shipment progress, and receiving activities.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Demonstrated experience in a sales and marketing executive role.</li><li>Strong communication skills and solid understanding of the sales cycle.</li><li>High motivation and passion for sales.</li><li>Ability to perform effectively under pressure.</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>

Sales Executive

A.A Joyland (Pvt) Ltd

Kids HQ Arcade LLC. is looking hire a Sales Executive / Calling Executive/ Telesales for its Head office based in Sharjah - Sahara center.Position: Sales Executive / Calling Executive/ Telesales Salary: AED 3,000 + commission Location: Sharjah - Sahara center.Job description* Make daily outbound calls to new and existing leads. * Follow up with potential customers who have shown interest in previous interactions. * Maintain and update the event/activity calendar accurately. * Coordinate with support teams (operations, marketing, etc.) to ensure seamless customer experience. * Promote additional services and products through effective upselling and cross-selling techniques. * Maintain proper records of customer interactions in CRM or other tracking systems. * Achieve or exceed assigned sales targets and KPIs. * Provide excellent customer service and resolve queries effectively. * Share customer feedback with relevant departments to improve service and offerings.Interested candidates can share their CV at career@kidshq.ae with the position title mentioned in the subject line.Job Type: Full-timePay: AED3,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Sales Executive / Calling Executive/Telesales

Jesr Al Sharq Wa Al Gharb Marbles & Granite

We are looking for a Sales Executive who is responsible for driving sales, maintaining strong customer relationships, and ensuring smooth order processing. This role involves managing customer accounts, coordinating with internal teams, documenting sales interactions, and following company procedures to maximize revenue and customer satisfaction. The Sales Executive plays a key role in supporting business growth while ensuring all processes are accurately followed.Qualifications:<ul><li>Minimum 2-3 years of experience as a Sales Executive in a Marble &amp; Granite trading company.</li><li>Strong knowledge of marble, granite, and stone products, including specifications and applications.</li><li>Proven track record in sales target achievement and customer relationship management.</li><li>Excellent communication and negotiation skills (verbal and written).</li><li>Ability to analyze market trends, identify opportunities, and recommend sales strategies.</li><li>Highly organized, detail-oriented, and capable of managing multiple client accounts.</li></ul>Job Summary:<ul><li>Achieve assigned sales targets and prepare regular sales performance reports.</li><li>Manage customer orders, verify details, and coordinate with internal teams for smooth delivery.</li><li>Handle payment documentation, ensuring invoices and receipts are accurate and up to date.</li><li>Maintain clear, written communication with customers and build long-term relationships.</li><li>Analyze sales trends and provide feedback to improve strategies.</li><li>Earn incentives based on compliant sales, timely delivery, and excellent customer service.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do u an have experience in a marble &amp; granite company?</li><li>Did u work as a Sales Executive in a Marble &amp; Granite Trading company?</li><li>Are you familiar with different types of marble and granite, their quality grades?</li><li>How much is your salary expectation?</li></ul>

Al Maha Real Estate

A prominent real estate company in Sharjah is looking for a Leasing and Sales Specialist. You will actively market residential and commercial properties, screen tenants, and negotiate leasing terms. The ideal candidate should have at least 2 years of UAE sales experience, fluency in English and Hindi, and strong communication skills. This is an opportunity to work in a dynamic environment that emphasizes customer relations and regulatory compliance.

Property Leasing & Sales Specialist

AL AQHAWAN TRADING LLC

Job Title: Sales Executive &ndash; Filling &amp; Packing MachinesLocation: Saudi ArabiaLanguage: Arabic speaking ability is a must Qualification: Preferably Mechanical or Electrical Engineering Graduate Requirement: Valid KSA Driving Licence (Mandatory) Experience: 3&ndash;5 YearsJob Description: We are looking for an experienced Sales Executive to join in Saudi Arabia. The ideal candidate will have strong technical knowledge and proven sales experience in filling and packing machinery.Responsibilities:<ul><li>Promote and sell filling &amp; packing machines to new clients.</li><li>Generate leads, conduct client visits, and prepare quotations.</li><li>Understand customer requirements and provide suitable technical solutions.</li><li>Coordinate with the technical and service teams for project execution.</li><li>Achieve monthly and annual sales targets.</li><li>Prepare sales reports</li></ul>Requirements:<ul><li>Engineering degree (Mechanical/Electrical preferred).</li><li>3&ndash;5 years&rsquo; experience in industrial machinery sales.</li><li>Experience in filling, packing, or packaging machinery is highly preferred.</li><li>Strong communication, negotiation, and customer relationship skills.</li><li>Must have a valid KSA driving license.</li><li>Willing to travel within Saudi Arabia.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Eagle Wings Business Consultant

Role OverviewThe Business Setup Advisor (Sales) is responsible for guiding clients through the process of establishing businesses within the UAE (Free Zone, Mainland, and Offshore setups).This role focuses on lead conversion, client advisory, documentation handling, and coordinating with government authorities to ensure smooth company formation.Key ResponsibilitiesGenerate and convert leads through calls, WhatsApp, email, and in-person consultations.Provide accurate guidance on UAE business setup options, license types, jurisdictions, and regulatory requirements.Prepare and present tailored business setup proposals to potential clients.Maintain strong product knowledge of all services offered by Eagle Wings (visa services, PRO services, corporate bank account assistance, local sponsor arrangements, etc.).Manage CRM updates, follow-ups, client onboarding, and documentation collection.Coordinate with internal PRO/government relations team for approvals and updates.Achieve monthly revenue and sales targets.Build and maintain long-term client relationships by offering exceptional customer service.Required Skills &amp; ExperienceMinimum 1&ndash;2 years of experience in UAE business setup services (preferred).Strong sales, negotiation, and communication skills.Deep understanding of UAE Free Zones, Mainland regulations, and licensing structures.Ability to work in a fast-paced, target-driven environment.Excellent English Skills.Confident, professional, and customer-focused personality.Job Type: Full-timePay: From AED1.00 per month

Business Setup Advisor (Sales)

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