customer relationship manager

Premier Services and Recruitment

<div>
 
 Key Responsibilities:
 
 
 Building positive relationships with customers
 
 
 Assisting with generating new business
 
 
 Identifying opportunities for greater profits
 
 
 Understand customer needs and develop plans to address them
 
 
 Identify key staff in client companies to cultivate profitable relationships
 
 
 Resolve customer complaints quickly and effectively
 
 
 Promote high-quality sales, supply and customer service processes
 
 
 Aim to preserve customers and renew contracts
 
 
 Approach potential customers to establish relationships
 
 
 Gain solid knowledge of competitors
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 7+ years of Experience, Proven experience as a Client Relationship Manager
 
 
 Bachelor&rsquo;s degree in business, marketing or related field.
 
 
 Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.
 
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Relationship Manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
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 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions .
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 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
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 Requirements:
 
 
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 Proven experiences as a customer service manager or in a similar supervisory role.
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 Strong understanding of customer relationship and sales management.
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 Ability to motivate and drive a team to achieve targets.
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 Excellent leadership, communication, and interpersonal skills.
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 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Azelis

<div>
 Main Accountabilities
 
 
 Collaborate with the Commercial team and Business Manager to establish and meet annual sales budgets.
 
 
 Detecting opportunities, seek out, analyze and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
 
 
 Maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required)
 
 
 Negotiate prices, payment terms and volumes with customers to maximize returns to the business.
 
 
 Act as the main point of contact and offer administrative support to the sales team
 
 
 Serve as the direct point of contact for customers, providing after-sales support and follow-up assistance.
 
 
 Handling of suppliers, customers, and products creation on different ERP systems and regularly update them.
 
 
 Create purchasing requests (ARO) and secure the necessary approvals.
 
 
 Assist in creating and maintaining an accurate, up-to-date customer database for the relevant business unit by gathering and analyzing the market info (product, competitor, industry data, etc.) to enable development of the business strategy.
 
 
 Maintain close communication and follow up with the Supply Chain team on order execution.
 
 
 Closely monitor stock levels to ensure timely replenishment.
 
 
 Provide support during marketing event preparations and execution.
 
 
 Monitor and follow up on customer satisfaction.
 
 
 Page 2 of 2
 
 
 Owner: &ldquo;HR&rdquo;
 
 
 Document ID: F-ME-04-02_6
 
 
 Implementation date: 9-May-2025
 
 
 This is an approved document, originated by the SHEQ.
 
 
 
 Job Description
 
 
 
 Prepare monthly sales reports
 
 
 Track receivables and notify the Sales team when necessary, keeping business risk to a minimum.
 
 
 Manage customer requests for samples, both locally and intercompany, and ensure timely follow-up.
 
 
 Promote the use of the Customer Portal and the e-Lab, if applicable
 
 
 
 Skills And Qualifications
 
 
 
 Fluent in English
 
 
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 Strong relationship building and negotiation skills
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 Strong communication skills
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 Teamplayer
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 Commercial and dynamic mindset
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 Legal and quality driven
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 Passionate about achieving goals/targets
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 Understanding of customer and market dynamics and requirements
 
 
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 Good presentation skills
 
 
 Ability to work under pressure
 
 
 Understanding of products and their application
 
 
 Bachelor degree in the relevant industry is preferred
 
 
 &plusmn;3 years of experience in a commercial role in the relevant industry is a plus
 
 
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 IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, &hellip;)
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</div>

Inside Sales & Commercial Assistant - Industrials

Emirates NBD

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
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 Analyze customer data to identify opportunities for improvements in business processes that lead to an increased number of complaints/ inquiries.
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 Serves as an operational resource in the analysis of events through expedited problem identification, recommendations and resolutions.
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 Maintains collaborative relationships across the organization based on trust, expertise, and reliability to obtain information and content from leaders and front-line staff, fostering successful root cause completion.
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 Facilitates process mapping sessions and focus groups to gain understanding of business processes and underlying problem areas.
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 Uses clear and understandable communication to report on findings, and recommendations.
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 Suggests amendments to current practices in an effort to build greater consistency across customer touchpoints.
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 Assist in the delivery of proactive service by coaching the call center agents.
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 Manage some initiatives identified as part of segment/product customer journeys.
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 Ensure regular updates are shared with the management team.
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 Work with cross-functional teams to implement the improvements identified within the stipulated time.
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 Ensure that the complaints team is up to date in terms of required training and knowledge.
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 5-7 years of banking experience, with strong focus on customer relationship management and complaints handling.
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 </ul>
 
 
</div>

Complaints Manager

Hikvision MEA

<div>
 
 
 
 About Us:
 
 
 
 
 
 
 
 At Hikvision, our vision is to &ldquo;Empower vision for the security and sustainable growth of the world&rdquo;. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.
 
 
 
 
 
 
 
 Be part of a team that is making a difference.
 
 
 
 
 
 
 
 
 Leadership
 
 : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
 
 
 
 
 
 
 Culture
 
 : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
 
 
 
 
 
 
 Benefits
 
 : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.
 
 
 
 
 
 
 
 Your Role:
 
 
 
 
 As a Business Development Manager for Commercial Display, you will have the below responsibilities.
 
 
 
 
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 Market Development:
 
 Responsible for the development of IFPD display business in the Egyptian market, conduct market insights and IFPD Display industry analysis for different market segments, regularly output market insight report and competition map to provide the basis for business strategy.
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 Customer Management:
 
 explore and maintain professional customer in the IFPD Display industry, formulate targeted sales strategies based on the classification attributes of customer classification; complete customer portraits and achieve sales targets.
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 Product Promotion:
 
 Complete product and solution empowerment for target customers, enhance brand awareness and credibility in the Commercial Display field, improve product coverage; complete brand and product approval with consultant company.
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 Project Management:
 
 Explore related business opportunities, complete the process management from business opportunities to win project and achieve sales targets.
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 Teamwork:
 
 actively and efficiently cooperate with existing team to improve the team effectiveness.
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 What We're Looking for:
 
 
 
 
 
 
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 More than three years of sales experience in the IFPD Display field, knowledge and understanding of the IFPD Display industry,
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 have professional customer resources, and be able to independently complete market development and customer management,
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 Knowledge reserves of IFPD display-related products and solutions, and can independently complete customer solution empowerment,
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 Strong market development, customer management and sales capabilities, and achieve business breakthroughs and sales growth in the short term,
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 Ability to think independently, analyze and solve problems,
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 High work enthusiasm and good team spirit.
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 Join us:
 
 
 
 
 If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.
 
</div>

Commercial Display Business Development Manager - IFPD

DHL Express

<div>
 
 Role Purpose:
 
 
 
 The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.
 
 
 
 Key Responsibilities:
 
 
 
 
 Account Development &amp; Growth / Acquisition:
 
 
 
 
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 Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner
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 Ensure that a high level of professional rapport is developed and maintained with all customers
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 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
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 Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer&rsquo;s business profitability
 
 
 
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 Client Relationship Management
 
 
 
 
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 Build and maintain multi-level relationships with key decision-makers.
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 Conduct quarterly business reviews to assess performance and identify growth opportunities.
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 Ensure timely resolution of service issues through coordination with internal teams.
 
 
 
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 Market &amp; Competitive Analysis
 
 
 
 
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 Monitor competitor activities and market trends.
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 Design strategies to defend and grow market share.
 
 
 
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 </ul>
 
 Cross-functional Collaboration
 
 
 
 
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 Work closely with Customer Service, Operations, and Regional Sales teams.
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 Lead initiatives to implement new solutions for strategic accounts.
 
 
 
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 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in business, Logistics, or related field.
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 3&ndash;4 years of experience in B2B sales or account management (preferably in logistics/express industry).
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 A proved track in sales performance and achievements.
 
 
 
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 </ul>
 
 Skills &amp; Competencies
 
 
 
 
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 Strong consultative selling and negotiation skills.
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 SLNB completion
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 Excellent communication and presentation abilities.
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 Analytical mindset with strategic planning capabilities.
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 Proficiency in English and Arabic.
 
 
 
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 </ul>
 
 Personal Attributes
 
 
 
 
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 Customer-centric and results-driven.
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 Resilient, proactive, and able to work under pressure
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</div>

Key Account Manager

Alarabia Group

<div>
 
 
 Company Description
 
 
 
 
 
 ﻿
 
 
 
 
 
 Alarabia Group is a diverse business operating across retail, wholesale, manufacturing, and e-commerce sectors, specializing in home appliances, consumer electronics, and lifestyle products. The Retail Sales Chain provides outstanding customer experiences and offers a wide range of products. Through its Wholesale Trading &amp; Distribution, the group represents exclusive domestic and international brands. Additionally, Alarabia Group engages in assembling and manufacturing home appliances in Egypt. An e-commerce platform complements its operations by offering customers an extensive online selection.
 
 
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Sales Manager is responsible for driving regional sales targets, managing the daily operations of the sales team, and expanding the retail/distributor network to increase market presence and revenue.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Target Delivery:
 
 Meet monthly sales quotas and revenue KPIs.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Team Management:
 
 Supervise, train, and track the performance of field sales staff.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Relationship Management:
 
 Manage key accounts and identify new partners.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure optimal product display, pricing compliance, and stock levels.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Reporting:
 
 Analyze sales data and provide feedback on competitor activity.
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Experience:
 
 10&ndash;15 years of sales experience, with at least 5 years in a supervisory/management role within Home Appliances or FMCG.
 
 
 
 
</div>

Sales Manager - Upper Egypt

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