account manager

customer service consultant Jobs in Cairo Egypt

customer service consultant

customer success manager Jobs in Cairo Egypt

customer success manager

chat customer service representative Jobs in Cairo Egypt

chat customer service representative

client relations executive Jobs in Cairo Egypt

client relations executive

customer relationship manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
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 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
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 Maintain excellent relationships with key individuals within the customer organization.
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 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
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 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
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 Airline and/or GDS experience preferable
 </li>
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 3+ years proven track record of successful customer relationship management and customer service
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 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
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 Are excited to use your creativity and innovative thinking to try new things
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 Take responsibility and own your work
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 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager

JOIN Solutions

<div>
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 We are looking for a customer-driven and relationship-oriented Customer Success Manager (CSM) to champion client satisfaction, retention, and growth. In this role, you&rsquo;ll act as a strategic partner and trusted advisor, helping clients achieve measurable results and extract maximum value from our products and services. You&rsquo;ll play a key role in building long-term partnerships, understanding client goals, and ensuring a seamless experience that aligns with both client success and our business objectives.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned clients, building and nurturing long-term, trust-based relationships.
 </li>
 <li>
 Lead customer onboarding and implementation, ensuring a smooth and positive start to their journey.
 </li>
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 Understand each client&rsquo;s business goals and success metrics, providing proactive guidance to help them achieve maximum value from our solutions.
 </li>
 <li>
 Monitor customer health, usage trends, and feedback to anticipate needs and enhance engagement.
 </li>
 <li>
 Address and resolve client concerns swiftly by coordinating with cross-functional teams (Product, Support, and Operations).
 </li>
 <li>
 Conduct regular business reviews and check-ins to assess satisfaction, share insights, and identify areas for improvement.
 </li>
 <li>
 Spot growth opportunities such as renewals, upsells, or cross-sells, and partner with the Sales team to execute them effectively.
 </li>
 <li>
 Champion the voice of the customer internally &mdash; advocating for client needs and sharing actionable feedback to improve products and services.
 </li>
 <li>
 Maintain accurate and up-to-date records of client interactions, feedback, and renewal activities in the CRM.
 </li>
 <li>
 Contribute to the refinement of customer success processes, tools, and best practices to enhance team efficiency and client experience.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.
 </li>
 <li>
 3-4 years of experience in customer success, account management, or client services, preferably in a SaaS, tech, or B2B environment.
 </li>
 <li>
 Proven track record of managing and growing customer accounts.
 </li>
 <li>
 Experience with CRM tools (e.g., Salesforce, HubSpot, or similar platforms).
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, both written and verbal.
 </li>
 <li>
 Excellent problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Ability to manage multiple accounts and prioritize tasks effectively.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 <li>
 Customer-centric mindset with a proactive approach to service.
 </li>
 <li>
 Data-driven decision-making and familiarity with customer success metrics (e.g., churn rate, NPS).
 </li>
 <li>
 Technical aptitude to understand and explain complex solutions.
 </li>
 <li>
 Collaborative and team-oriented with the ability to work cross-functionally.
 </li>
 </ul>
 
 
</div>

Ruijie Networks

<div>
 
 Job Responsibilities:
 
 
 1. Establish and manage local enterprise customer relationships in Egypt: Be responsible for customer relationship planning, expansion, and management for the ToB customer base.
 
 
 2. Lead sales projects: Guide the team, formulate project strategies, oversee and execute bidding and tendering projects, and achieve cooperation intentions.
 
 
 3. Control the quality of contract transactions: Identify transaction risks for the customer base, negotiate contracts, ensure the quality of contract signing, and monitor the quality of contract performance to enhance contract quality.
 
 
 4. Develop and implement business plans for the customer base: Conduct market insights for the ToB customer base, formulate and adjust target strategies and planning.
 
 
 Job Requirements:
 
 
 1. Over 5 years of sales-related experience, including 2B sales and customer relationship building skills, with English as a working language;
 
 
 2. Ability to deeply understand customer pain points and needs, and effectively present solutions;
 
 
 3. Manage sales projects, capable of independently handling most project expansion tasks or taking on key roles.
 
</div>

Enterprise Sales Director

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
 
 
 
 Impact:
 
 
 
 
 <ul>
 <li>
 Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
 
 
 
 </li>
 </ul>
 
 Problem/Complexity/Process:
 
 
 
 
 <ul>
 <li>
 Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
 </li>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
 </li>
 <li>
 Open new accounts and ensure they trade profitably.
 
 
 
 </li>
 </ul>
 
 Customer/Stakeholder:
 
 
 
 
 <ul>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL, responding and satisfying their sales and post sales requirements.
 </li>
 <li>
 Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
 </li>
 <li>
 Manage a portfolio of customers via telephone.
 </li>
 <li>
 Liaise closely with Sales Channels
 
 
 
 </li>
 </ul>
 
 Autonomy:
 
 
 
 
 <ul>
 <li>
 Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
 </li>
 <li>
 Adhere to regional standards on profit margins and discount guidelines.
 </li>
 <li>
 Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review. Use independent judgment and determine best course of action through the interpretation of policies and procedures.
 
 
 
 </li>
 </ul>
 
 People Management:
 
 
 
 
 <ul>
 <li>
 May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
 
 
 
 </li>
 </ul>
 
 Skills/ Qualifications:
 
 
 
 
 <ul>
 <li>
 2-4 years of experience in related area of responsibility.
 </li>
 <li>
 Senior service, production, or support roles highly experienced in area of responsibility.
 </li>
 <li>
 Performs all of the standard and some specialized more complex aspects of the function.
 </li>
 <li>
 Thorough knowledge of tasks and responsibilities.
 </li>
 <li>
 Effectively applies skills in accomplishing tasks.
 
 
 
 </li>
 </ul>
 OUR OFFER
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Telesales Executive

Telecom Egypt

<div>
 
 
 Job Summary:
 
 The purpose of this job is to handle day to day sales activities in an efficient and timely manner achieving high level of customer satisfaction. The job holders are also responsible for having direct interaction with current and potential customers making enquiries or seeking information on products
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Deal with current customers and respond to sales enquiries/complaints via phone calls/ e-mails / website / customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase customer loyalty to WE Data
 </li>
 <li>
 Acquire new customers and search for new leads to increase sales and hence revenues
 </li>
 <li>
 Ensure customers/VIP customers are aware of full range of WE DATA services/products/offers/renewals which may be relevant to their needs in order to increase sales and customer satisfaction
 </li>
 <li>
 Maintain good relationship with customers to ensure business continuity and growth &sect; Interact with senior sales executives and sales supervisors/account managers/section heads, keeping them informed of relevant enquiries and providing back up and administrative support to ensure efficiency of sales operations
 </li>
 <li>
 Ensure accurate completion of all sales related administrative details for efficiency
 </li>
 <li>
 Coordinate with billing involved departments to finalize the customer&rsquo;s payment on the system
 </li>
 <li>
 Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times
 
 
 </li>
 </ul>
 
 
 Experience &amp; Education
 
 
 <ul>
 <li>
 University Degree
 </li>
 <li>
 0-2 years of experience in handling sales preferably for public banks.
 </li>
 </ul>
 
 
</div>

Public Banks Sales Executive

TotalEnergies

<div>
 
 
 Contexte et environnement
 
 
 
 
 
 Overall Environment (for both Retail and General Trade):
 
 
 
 <ul>
 <li>
 Structured and professional: Working within a well-established company with clear processes and procedures.
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 Emphasis on safety and compliance: Adhering to strict safety and regulatory guidelines.
 </li>
 <li>
 Team-oriented: Collaborating with colleagues and other departments to achieve shared goals.
 </li>
 <li>
 Opportunity for growth and development: Potential for career advancement within TotalEnergies.
 </li>
 <li>
 Competitive market: Working in a competitive market environment with other energy providers.
 </li>
 <li>
 Focus on performance and results: Achieving sales targets and contributing to business growth are key priorities.
 
 
 
 </li>
 </ul>
 
 Additional Considerations:
 
 
 
 <ul>
 <li>
 Geographic focus: The roles are based in Cairo, requiring familiarity with the local market.
 </li>
 <li>
 Cultural context: Working within the Egyptian business culture and adapting to local customs.
 
 
 
 </li>
 </ul>
 This context requires individuals who are highly motivated, customer-focused, adaptable, and able to thrive in a fast-paced and competitive environment. They should also be comfortable working within a structured organization and adhering to established procedures and guidelines.
 
 
 
 
 Activit&eacute;s
 
 
 
 
 
 Responsibilities:
 
 Drive sales growth within assigned territory/accounts, build and maintain strong customer relationships, achieve sales targets, promote TotalEnergies products and services, and provide excellent customer service.
 
 
 
 
 Profil du candidat
 
 
 
 
 
 Target Audience:
 
 
 
 <ul>
 <li>
 Highly motivated and results-oriented individuals with 1-3 years of professional experience.
 </li>
 <li>
 Background in sales, business development, or a related field.
 </li>
 <li>
 Preference for candidates with a Bachelor's degree in Business Administration, Engineering, or a relevant discipline.
 </li>
 <li>
 Candidates residing in Cairo, Egypt.
 
 
 
 </li>
 </ul>
 
 Key Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 Proven sales and customer relationship-building skills.
 </li>
 <li>
 Strong communication, interpersonal, and negotiation abilities.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in MicrosoftOffice Suite.
 </li>
 <li>
 A strong work ethic and a results-oriented approach.
 </li>
 <li>
 Excellent communication and interpersonal skills in both written and spoken Arabic and English.
 
 
 
 </li>
 </ul>
 
 Desired Attributes:
 
 
 
 <ul>
 <li>
 Passion for the energy sector and a desire to contribute to the success of a leading energy company.
 </li>
 <li>
 Strong customer service orientation.
 </li>
 <li>
 Proactive and solution-oriented approach to challenges.
 </li>
 <li>
 Adaptability and willingness to learn new skills.
 </li>
 <li>
 A strong work ethic and a commitment to achieving results.
 
 
 
 </li>
 </ul>
 
 This job profile is designed to attract and identify suitable candidates for sales roles within TotalEnergies Marketing Egypt's Retail and General Trade departments.
 
 
 
 
 
 Informations suppl&eacute;mentaires
 
 
 
 
 
 TotalEnergies valorise la diversit&eacute;, promeut le d&eacute;veloppement individuel et offre des opportunit&eacute;s d'emploi &eacute;gales &agrave; tous les candidats.
 
</div>

Sales Opportunities - Retail & General Trade (TotalEnergies Marketing Egypt)

Explore 557+ Customer relationship manager in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

557 customer relationship manager jobs IN Cairo Egypt

Customer Service Team Lead

Customer Success Manager

Customer Success Manager

Enterprise Sales Director

Telesales Executive

Public Banks Sales Executive

Sales Opportunities - Retail & General Trade (TotalEnergies Marketing Egypt)