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customer service advisor

Commercial Bank

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Customer Service Advisor is a primary point of contact for clients at Branches &amp; Premium Banking Hubs. The duties responsibilities include; (i) addressing customers&rsquo; transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt &amp; holistic solutions to client complaints independently, (iv) Identifying client&rsquo;s product needs, offer basic products (deposits, cards, PL &amp; insurance) and refer for high value transactions (Investments, Mortgages) To Specialists. Key responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Manage &amp; Digitize incoming banking transaction traffic at Branches &amp; Premium Banking Hubs
  </li>
  <li>
   Build sustainable relationships and trust with customer through open and engaged communication model
  </li>
  <li>
   Well presented in terms of manners, dress, turnout and client attitude.
  </li>
  <li>
   Identify and assess client needs holistically at point of contact &amp; deliver delightful experiences
  </li>
  <li>
   Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
  </li>
  <li>
   Generate sales leads at point of contact based on assessment of client needs.
  </li>
  <li>
   Provide accurate, valid and complete information by using the right tools &amp; process
  </li>
  <li>
   Meet personal/customer service team sales targets and call handling quotas
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  </li>
  <li>
   Follow communication procedures, guidelines and policies
  </li>
  <li>
   Tracking customer experiences across online and offline channels.
  </li>
  <li>
   Collaborating with other Retail teams to enhance customer services and brand awareness.
  </li>
  <li>
   Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  </li>
  <li>
   Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  </li>
  <li>
   Documenting processes and logging technical issues, as well as customer compliments and complaints
  </li>
  <li>
   Identifying customer needs and taking proactive steps to maintain positive experiences.
  </li>
  <li>
   Developing feedback surveys
  </li>
  <li>
   Scheduling in-person and video meetings with customers &amp; prospects as and when needed.
  </li>
  <li>
   Thinking of ways to show appreciation for loyal clients and improving overall brand experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Education
   <br/>
   <br/>
  </strong>
 </strong>
 Bachelor&rsquo;s Degree, in Business-related major
</div>


Customer Service Advisor

Carmel group wll

<p><b>Service Advisor &ndash; Automotive Section</b></p><p>A reputed <b>heavy and light vehicle sales company in Qatar</b> is looking for an experienced <b>Service Advisor</b> to join our team.<br/>The ideal candidate will handle customer service requests, coordinate with technicians, and ensure vehicles are serviced and delivered on time with the highest quality standards.</p><p><b>Responsibilities</b></p><ul><li>Greet customers and identify their service requirements</li><li>Open job cards, explain repair estimates, and follow up on service progress</li><li>Coordinate with technicians to ensure timely and efficient service completion</li><li>Maintain customer satisfaction and handle complaints professionally</li></ul><p><b>Requirements</b></p><ul><li>Previous experience as a Service Advisor in the automotive industry</li><li>Strong communication and customer service skills</li><li>Good knowledge of vehicle maintenance and repair (heavy &amp; light vehicles preferred)</li><li>Valid driving license preferred</li><li>Highly skilled in mainly in Heavy vehicles will be more valuable</li></ul><p><b>How to Apply</b></p><p><b>Email:</b> jobsalkhor@gmail.com | qatarjobs309@gmail.com<br/><b>Contact:</b> +974 3119 1187 | +974 7090 7890</p><p>Job Type: Full-time</p>

Service Advisor

E V S ELECTRIC VEHICLE SERVICES

<p><b>Company:</b> EVS &ndash; Electric Vehicle Services<br/><b>Location:</b> Qatar<br/><b>Salary:</b> AED 8,000 &ndash; 12,000 (based on experience)<br/><b>Vacancy:</b> 1 Position | Full-time</p><p>About Us</p><p>EVS &ndash; Electric Vehicle Services is a leading and fast-growing automotive service provider in the region. We are expanding our operations in <b>Qatar</b> and looking for a <b>customer-focused, professional, and energetic Service Advisor</b> to join our team immediately.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for customers, ensuring a premium service experience.</li><li>Accurately record customer concerns, prepare service requests, and coordinate with workshop teams.</li><li>Provide clear cost estimates, service updates, and timely follow-ups.</li><li>Ensure smooth vehicle delivery and maintain excellent customer satisfaction.</li><li>Maintain accurate records of services, orders, and transactions.</li></ul><p><b>Requirements</b></p><ul><li>Male candidate with a strong personality and professional appearance.</li><li>Customer-oriented, proactive, and able to work under pressure.</li><li>Excellent communication in <b>English &amp; Arabic (mandatory)</b>.</li><li>Previous experience as a <b>Service Advisor in the automotive industry</b> is preferred.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive <b>salary: AED 8,000 &ndash; 12,000</b>.</li><li>Company visa, health insurance, and benefits as per <b>Qatar labor law</b>.</li><li>A chance to grow with a dynamic and expanding automotive brand.</li></ul><p><b>How to Apply</b><br/>Interested candidates are invited to apply with their <b>updated CV</b> directly via <b>Indeed</b>.</p><p>Job Type: Full-time</p><p>Pay: QAR8,000.00 - QAR12,000.00 per month</p>

Service Advisor – Immediate Joiner (Male)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Cargo Customer Service Agent
</div></div><div><div>Ref #
</div><div>222982
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 09-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.</p>
<p>As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Customer Experience Team in Doha as a Senior Cargo Customer Service Agent.</p>
<p></p><p><b>About the role</b></p>
<p>As a Senior Cargo Customer Service Agent, you will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of bookings. Identify the needs and improve customer service performance for local station.</p>
<p>As part of your role, your responsibilities will be inclusive of, but not limited to the following:</p>
<ul><li>Ensure full compliance of all times with safety and security regulations and procedures as per host state and company requirements.</li>
<li>Maintain close coordination between QR departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments.</li>
<li>Identify needs and improve cargo sales and operational performance for local station.</li>
<li>Distribute QR official notifications to concerned parties, both internal and external.</li>
<li>Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.</li>
<li>Coordinate service recovery measures and implement corrective actions, when required ensuring appropriate communication to relevant stakeholders.</li>
<li>Perform other department duties as directed by Line Manager of Head of the Department.</li>
</ul><p></p><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<ul><li>High School, Diploma, Bachelor&rsquo;s degree or equivalent with minimum 2 years of experience in customer service in logistics and air transportation industry.</li>
<li>Knowledge of cargo reservation, acceptance and handling processes.</li>
<li>Strong communication skills with excellent command of English (verbal and written)</li>
<li>Proficiency in French and Arabic is preferred and will be considered an asset.</li>
<li>Proficiency in MS Office tools with strong presentation and reporting skills.</li>
<li>A proactive mindset with the ability to work independently and manage multiple tasks in a fast-paced environment.</li>
</ul><p></p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p>
<p>So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
<p></p><p><b>How to apply</b><br>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, the apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=222982</div></div></div></div></div></div></div></div>

Senior Cargo Customer Service Agent

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><ul><li></li></ul></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Outsourcing</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p>Customer Service Executive: Role description:</p>
<p>The Customer Service Executive will serve as the first point of contact for fans and customers reaching out to LIC before, during, and after the event. The role involves managing calls and emails to provide accurate information on ticket purchasing, pricing, and mobile app usage, as well as handling post-event enquiries such as feedback, complaints, and refunds. The executive will ensure all customer interactions are logged and resolved in line with company standards, escalating complex cases where needed,and collaborating closely with ticketing and operations teams to stay updated on event details.</p></div></div><p></p>

Customer Service Executive

Printemps Doha

<div>
 <p>
  A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  More than a Sales associate but as a true personal &lsquo;advisor&rsquo;- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
  </li>
  <li>
   Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
  </li>
  <li>
   Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
  </li>
  <li>
   Maximize sales &amp; customer satisfaction.
  </li>
  <li>
   To review customer complaints / suggestions and propose improvements in customer service standards
  </li>
  <li>
   Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, &hellip;
  </li>
  <li>
   Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
  </li>
  <li>
   Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   At least 3 years of experience in the luxury retail industry or similar industry.
  </li>
  <li>
   Arabic nationality required.
  </li>
  <li>
   Excellent people skills, ability to motivate and teach leaders to succeed.
  </li>
  <li>
   Experience drafting manuals and setting operational standards.
  </li>
  <li>
   Ability to work with leaders to maintain consistency across all stores.
  </li>
  <li>
   Analytical, reporting skills and business, commercial awareness.
  </li>
  <li>
   Inter-personal communication skills.
  </li>
  <li>
   Stock and Inventory management.
  </li>
 </ul>
 <p>
 </p>
</div>


Jr Client Advisor

Al Abdulghani Motors

<p></p><div><div><div><div><div><b>Date: </b>Nov 4, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Doha
</div></div></div></div><div><div><div><div><b>Company: </b>Al Abdulghani Motors
</div></div></div></div><div><div><div><div><b>Job Requisition ID: </b>615
</div></div></div></div><div><div><div><div><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div><div><div><div><div><b>
Job Purpose</b></div>
</div><div><div>
To repair and restore damaged vehicle body panels and structures to standards, ensuring safety, quality, and customer satisfaction.</div></div></div><div><div><div><b>
Principal Accountabilities</b></div>
</div><div><ul><li>Conduct routine maintenance services such as oil changes, tire rotations, brake inspections, and filter replacements.</li>
<li>Diagnose mechanical, electrical, and electronic issues using diagnostic tools and equipment.</li>
<li>Carry out advanced troubleshooting and corrective actions in line with manufacturer guidelines.</li>
<li>Ensure all work is completed accurately, on time, and documented in the service records.</li>
<li>Maintain tools, equipment, and a clean work environment.</li>
<li>Adhere to company safety standards, policies, and repair procedures.</li>
<li>Keep up to date with new technologies, technical bulletins, and training programs.</li>
<li>Communicate effectively with the service advisor/foreman regarding job status and additional required repairs.</li>
</ul></div></div><div><div><div><b>Required Qualifications</b></div>
</div><div><ul><li>High school diploma or vocational/technical certification in automotive body repair or related field (<i>preferred but not always mandatory</i>).</li>
<li>Specialized training in denting, welding, or body shop repair is an advantage.</li>
<li>2&ndash;5 years of hands-on experience in body repair/denting (automotive workshop, dealership, or service center).</li>
<li>Experience with both minor dents (paintless dent repair) and major accident repair (panel replacement, welding).
</li></ul></div></div></div><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div></div></div></div></div></div><p></p>

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